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Guidance on building better digital services in government
Accessible design and development practices help us build inclusive experiences. But we can lose sight of the people we serve if we don’t steadily work to better understand our users. To create accessible experiences, avoid these mistakes. — via 18F
What is the best case style to use for titles and headings? For the new USAGov websites, we discuss the decision to use sentence case on USAGov products. — via USA.gov
Today, the Office of Management and Budget (OMB) released its latest updates to the President’s Management Agenda (PMA). This quarter, the Implementation Leads for Customer Experience (Priority 2) share updates on where we are with this PMA priority. — via Performance.gov
VA now offers accessibility to blind Veterans so they can independently read decision letters online. — via U.S. Department of Veterans Affairs
Facilitating a workshop can feel like a daunting task. Here at 18F, we’ve identified seven tips to keep your workshop organized and flowing, despite unplanned scenarios. — via 18F
Members of the Office of Natural Resources Revenue team recently completed the free, six-course Trusted Tester accessibility compliance training and certification from the Department of Homeland Security. Here’s what they learned, and how they applied this new knowledge to the two websites they manage. — via Office of Natural Resources Revenue
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The Department of Justice published a Notice of Proposed Rulemaking (NPRM) explaining how they propose updating the regulations for Title II of the Americans with Disabilities Act (ADA) to add more specific requirements about web and mobile application (app) accessibility. — via Department of Justice
Search.gov’s goal is to deliver a high-quality, government-wide search engine that allows agencies to customize search experiences for the public, regardless of website type or organization. Learn about standard offerings, as well as three major enhancements. — via USA.gov
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The recent redesign of the Office of Natural Resources Revenue (ONRR) website stands as an example for agencies seeking to enhance their online platforms. ONRR’s Open Data, Design, and Development (ODDD) team played a pivotal role in this website transformation by embracing open data, user-centered design, accessibility, collaboration, and continuous improvement. — via Performance.gov
The U.S. General Services Administration (GSA) debuted a new search tool that enables buyers to search for Native business categories in GSA Advantage!, GSA eBuy, and GSA eLibrary for commercial products and services. Tribal governments are limited in their ability to generate traditional government revenues because of their unique federal status, and the income from Tribal businesses is an important source of development for these communities. This new feature will help Native businesses be visible in a diverse range of channels where they can sell products and services. — via General Services Administration
The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. Here are three tips recommended to USAGov agents for interacting with customers. — via USA.gov
Hosted by Digital.gov and the U.S. Web Design System
Hosted by Digital.gov and the User Experience Community of Practice
Digital.gov
An official website of the U.S. General Services Administration
