News and Updates
Innovative work, news, and ideas from people and teams in government
GSA Future Focus: Web Scraping
GSA Future Focus: Web Scraping—Often referred to as screen scraping, web harvesting, or web crawling, web scraping is a process that extracts unstructured data and text from web pages, and converts it into a form that can be easily analyzed. Learn how GSA’s Emerging Tech team has identified some best practices to help agencies use this technology responsibly and effectively. — via General Services Administration
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Your Experience Matters
Your Experience Matters—The National Archives and Records Administration (NARA) provides a broad range of services to internal and external customers, including researchers, visitors, educators, genealogists, students, veterans, information technologists, federal agencies and more. Archivist of the United States (AOTUS) David Ferriero has hired the agency’s first Chief Customer Experience Officer, Stephanie Bogan, to help focus as an agency on the public’s experience. The agency’s management team has also been deputized to become their Customer Experience Executive Council in order to make customer-focused decisions for the agency and move it forward. — via National Archives and Records Administration
2021 User Experience Summit
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Developing a Data-Driven Roadmap
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Making It Easier for People to Find Federal Agencies
Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics. — via USA.gov
Innovating Across Highly-Regulated Industries and the Federal Government
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Deep Fakes and Social Media: A Q&A With Alex Cohen
Accessible Digital Content: Tips and Tricks
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Accessibility: Usability for Every Ability
Accessibility: Usability for Every Ability—Accessibility enables full participation, and everyone who works on government websites has a role to play in making federal resources accessible and inclusive. — via U.S. Web Design System
3 Things You Should Know About the Federal RPA Use Case Inventory
How To Navigate Challenges to Successfully A/B Test Your Emails
8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs
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Positioning Yourself as a Plain Language Editor
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Deep Fakes and Social Media
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