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Guidance on building better digital services in government
Brian Whittaker, acting Chief Innovation Officer at the Federal Deposit Insurance Corporation (FDIC), shares his personal reflections on the importance of a diverse workforce in government and civic tech.
Sunshine Week (March 13-19, 2022) celebrates the Government in the Sunshine Act, which promotes greater transparency in government activities. Our mission at GSA is to deliver effective and efficient government services for the American people. To do so, we have to be transparent and accessible—by opening meetings to the public, ensuring that federal buildings and facilities are fully accessible to all people, and making information on documents or pages (web pages, PDFs, newsletters, etc.) open and accessible. Learn about some of our initiatives that best display these principles.
As we focus on Diversity, Equity, Inclusion, and Accessibility (DEIA) as a priority across the federal government, what are some ideas we can keep in mind as we build our digital teams?
Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies.— via USA.gov
Technology Transformation Services (TTS) has a vision for a government that is trusted, modern, and provides services for all. During Black History Month, two of our affinity groups took the opportunity to balance celebration with reflection on the challenges of the past and present.
During the Digital.gov and Plain Language Community event, Results of the 2021 Federal Report Card, speaker David Lipscomb gave examples of web content that received both high and low scores in the 2021 Plain Language Report Card. Here’s what we learned.
GSA Highlights Progress on Citizen-Facing Digital Services, Cybersecurity in First Year of American Rescue Plan—Ahead of the first anniversary of the signing of the American Rescue Plan, legislation which has been the key driver of a strong economic recovery, provided the tools needed to fight the pandemic, and made long-term investments to revitalize the local economy in communities around the country, the U.S. General Services Administration (GSA) highlighted some of the key ways these investments are driving progress on technology modernization and making digital services simpler and more secure across government.— via General Services Administration
Anselm Bradford, a front-end engineer at the Consumer Financial Protection Bureau (CFPB), is using his tech skills to protect American consumers.
Wireless Mobility Solutions Training: Bringing the Experts to You—Stay connected with the Office of Information Technology Category (ITC) Wireless Mobility Solutions training! Our latest blog unpacks training options and explains how ITC stands ready to provide your agency with the devices, plans, and security you need. Also, register for the March 16 virtual event, Securing Next-Generation Hybrid Work Environments, that will feature GSA expert discussions on Zero-Trust, cloud computing, and the use of emerging technology in today’s hybrid workplace.— via General Services Administration
Search.gov 2021 Year In Review—This report explores the top needs of 2021, expressed in the public’s own words. In addition to topics common every year, this year for the first time we explored the topic of infrastructure, and took a look at public searching behaviors. For each of the 18 topics, this report provides the top 25 searches in that topic, trend data since 2019, and the top websites serving the public in that area.— via Search.gov
Improving Acquisition Governmentwide: IT and Professional Services—We are excited to share some updates about how our portfolios are collaborating to improve governmentwide services acquisition. This year we are taking our partnership a step further through a new focus area called the Services Marketplace. Information Technology Category (ITC) and Professional Services and Human Capital Categories (PSHC) are working together to align how we roll out new contracts and tools to support buyers and suppliers of services. See what’s new, what we’re working on, and our three primary goals.— via General Services Administration
The 2021 State of Federal Robotic Process Automation (RPA) Report describes the growth and maturity of federal RPA programs to convey agency progress in digital transformation and automation.
In this panel discussion, experts from different agencies shared how they’ve used social media to reach Hispanic audiences during emergencies and the COVID-19 pandemic.
What is the past, present, and future of public sector customer experience practice? The CX Symposium series gathers practitioners to map our way.
Digital.gov
An official website of the U.S. General Services Administration
