Join us for an overview of the DHA Usability Lab, and the resources they provide to improve customer experience.
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2019
User experience
User experience involves every interaction a user has with an agency.
More News and Events on User experience
453 posts
We have a lot of forms in government, and many of them would benefit from better design. In this talk, Caroline Jarrett will explore a curriculum she’s working on about how to design forms.
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2019
Introducing USWDS 2.0
Today’s update introduces a powerful toolkit of new features to help make creating useful, consistent digital services faster, simpler, and more fun.
How should designers collect data and how can they use that data to inform their work? Dalia El-Shimy, UX Research Lead at Shopify’s Montreal Office, will share how her team uses mixed methods research in support of its design decisions.
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2019
Introduction to remote moderated usability testing, part 1: What and why
An introduction to usability testing, why it’s important, and how to talk about things that aren’t required to do a usability test— via 18F
Collaborating for Better Design, Technology, and User Experience
Overview of initiatives across Federal government that focus on IT design, development and accessibility.
The U.S. Web Design System team will show you how to get started with USWDS 2.0: how to set up your project colors, fonts, and more.
2018
The federal Plain Language community is holding their first all-day summit in Washington D.C., and you’re invited!
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2018
Experiments in Tweaking Agile for UX
Designers at the Federal Reserve Board share how they adjusted the agile process to work better for their team.
Introducing Accessibility for Teams
A quick-start guide for embedding accessibility and inclusive design into a team’s workflow.
Join us for a 90-minute demonstration and talk with Steve Krug, where he will share how you can get started making usability fixes, no matter what your full-time job is.
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2018
New USAGov Program Aims to Help Agencies Market Within the Federal Government
The Outreach and Marketing team from USAGov helps agencies amplify their key messages through a variety of channels.
Redesigning an Intranet Site: Final Stages, Launch, and Lessons Learned
Helpful lessons from the National Center for Complementary and Integrative Health (NCCIH) on the redesign of an intranet.
Why Your Team Needs Its Own Style Guide and Where to Start
Learn how creating your own style guide can help facilitate development for agency websites. Review best practices, lessons learned, and examples from the U.S. Web Design System, Consumer Financial Protection Bureau, and the United States Patent and Trademark Office.
Using Journey Mapping to Streamline Processes Across Agencies
How one team used journey mapping to improve the customer experience for newly naturalized citizens attempting to travel abroad.
3 Ways to Manage Research Projects Remotely
Being a remote team doesn’t mean you should forgo any of your research rituals. It means finding different ways to do them.
Finding Usability Testers: Tips from an Army Recruiter
An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).
Slack AMA Connect Standards Team with Public
The Standards team hosted their first AMA (Ask Me Anything) with the public in August. Here’s a breakdown of the big topics discussed during the chat.
A Conversation With ITIF About the State of Federal Government Websites
Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research.
Design and Conflict: Do You Know Your Conflict Style?
Building empathy towards users is always a part of the UX process, but it’s not always common practice to build empathy towards our teammates. Here’s an idea to proactively address conflict and build empathy through understanding on your team.
