Learn how to overcome resistance to data analytics and visualization, ask the right questions, and improve customer experience.
2022
User experience
User experience involves every interaction a user has with an agency.
More News and Events on User experience
453 posts
User Experience
Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing
Learn how we used GitHub to conduct a card sort and tree testing to improve the information architecture for onrr.gov.
Plain Language
Keynote Speaker Recap: Would More Plain Language Have Saved Us From the Worst of the Pandemic?
A summary of Cynthia Baur’s keynote at the 2021 Plain Language Summit.
Plain Language
Webinar Recap: Key Takeaways on Simplifying Hazard Communications With Plain Language
An overview of the presentation by Danielle Nagele of NOAA at the 2021 Plain Language Summit. Learn how she and her team used feedback to decrease confusion and increase impact.
Plain Language
Results of the 2021 Federal Report Card
David Lipscomb from the Center for PL will review the results of this year’s Federal Plain Language Report Card and answer questions.
2021
Strategy
Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy
Learn how digital service teams in government navigate through the currents of organizational culture and implement change at their agencies.
Plain Language
2021 Federal Plain Language Summit
On 9/21/21, PLAIN’s Fourth Federal PL Summit showcases federal employees’ plain language projects. Topics include COVID-19 agency responses, accessibility, user experience, and career enhancement.
2021
User Experience
Building a Bureau-Wide Usability Collaboration Group: Lessons Learned from the U.S. Geological Survey
Learn about the U.S. Geological Survey’s Usability Collaboration Area in this short interview with the group’s organizer.
In this second part of our analytics case study series, we’ll address how to pull reporting and conduct analysis through the lens of your analytics strategy.
2021
Research
Involving End Users at All Stages To Create Actionable Science Products for Complex, Real-World Issues
How co-production methods increase the usefulness of scientific results, products, and tools
User Experience
A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic
A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic—UX interns go through the redesign and testing process of a homepage graphic to communicate the scope the site.
In this two-part Analytics Case Study, we’ll speak with the GSA’s FedRAMP team about their analytics strategy, data collection, reporting, and subsequent decision-making for a new site launch.
2021
Join Digital.gov’s Web Managers Community as they host a discussion with panelists from the Lab at OPM, National Institutes of Health, Navy Bureau of Medicine and Surgery, and Presidential Innovation Fellows. The panel will discuss how to align culture and digital strategy to build better digital services.
2021
User Experience
2021 User Experience Summit
A 3-day remote summit covering User Experience (UX) management in the government.
2021
Words make digital experiences human-centered, and require just as much thought as the branding and code. As federal agencies strive to use human-centered design, they need to remember that words and design work together. See how interfaces rely on language, and how your writing can make or break an experience. Learn principles for UX writing that anyone who works on digital products can apply to their own work.
2021
Making It Easier for People to Find Federal Agencies
Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics.— via USA.gov
Communities
8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs
Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.
User Experience
How Testing Your Documents Can Improve Plain Language Compliance
Usability testing isn’t only for websites. Come work with Dr. Ginny Redish and try out three techniques for quick and easy ways to test the usability of your documents.
Watch Video
2021
Privacy
Security is Everyone’s Responsibility: Delivering Secure, Usable Login for Government
How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.
Call for Participation: 2021 Government UX Summit
Join us as virtual presenters for the 2021 Government UX Summit in June! This is a great opportunity to hone your UX skills with the best and brightest user experience researchers and designers from across the government.
