Making GSA’s public art collection more accessible
GSA’s Fine Arts team recently leveraged modern product development practices to launch the new collection website.
User experience
User experience involves every interaction a user has with an agency.
More News and Events on User experience
453 posts
Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 1)
The GSA SmartPay program, the largest government charge card and commercial payment solutions program in the world, celebrated their 25th anniversary by launching three new websites with a user-centered, agile approach.
Next steps in the U.S. Web Design System’s inclusive usability research
USWDS Monthly Call - November 2023
The USWDS team will continue sharing our progress to improve ongoing research, publishing results and addressing recent findings.
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2023
Cultivating a dynamic career in user experience
Dynamic careers are derived from creativity, accountability, influence and strategic planning. Learn about how enhancing job skills builds resilience in today’s work environment.
Decoding public sentiment: Harnessing open data to gain insights into service delivery
Exploring High-Impact Service Provider performance through open source data analysis to enhance customer experience with federal services.
Conducting user research with people with disabilities
USWDS Monthly Call - October 2023
This month, we’ll share progress and findings from our recent effort to improve our ongoing research practice.
Watch Video
2023
5 things we learned from our scams wizard usability test
USAGov’s usability (UX) team developed a step-by-step process for visitors to easily report a scam. Here are 5 things the team learned from performing usability testing on the tool.— via USA.gov
New IDManagement.gov is refreshing the conversation about Zero Trust
IDmanagement.gov has received an update that makes it easier for users to find exactly what they need.
Why the American People Deserve a Digital Government
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).— via The White House
USWDS mission and vision
USWDS Monthly Call - September 2023
We’ll explore what it means to pursue mission-centered design and decision-making.
Watch Video
2023
User Experience
Cultivating a dynamic career in UX
Join us for a discussion on how to adapt your career in user experience (UX) to a quickly changing world.
2023
First, do no harm: mistakes to avoid in creating accessible user experiences
Accessible design and development practices help us build inclusive experiences. But we can lose sight of the people we serve if we don’t steadily work to better understand our users. To create accessible experiences, avoid these mistakes.— via 18F
USWDS product roadmap updates
USWDS Monthly Call - August 2023
What’s in the newest iteration of the U.S. Web Design System’s product roadmap.
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2023
Get to know Search.gov
Search.gov’s goal is to deliver a high-quality, government-wide search engine that allows agencies to customize search experiences for the public, regardless of website type or organization. Learn about standard offerings, as well as three major enhancements.— via USA.gov
Reflections on a year in government from 11 U.S. Digital Corps fellows
To celebrate their first year in government, 11 U.S. Digital Corps Fellows reflect on what they have learned.
3 ways to improve communication between contact center agents and customers
The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. Here are three tips recommended to USAGov agents for interacting with customers.— via USA.gov
Developing and evaluating content for manual accessibility and user experience (UX) tests
Watch Video
2023
Annual Summit
2023 Government UX Summit
User experience (UX) experts across the federal government will share case studies and best practices during this virtual summit.
2023
Planning and implementing a search engine for a redesigned federal government website
In this blog, we walk you through our planning and implementation process for Search.gov. We share lessons learned, as well as resources we found useful.— via Office of Natural Resources Revenue
ConsumerFinance.gov
Strengthening information accessibility for consumers with limited English proficiency
Tune in to learn what the Consumer Financial Protection Bureau (CFPB) is doing to ensure financial products and services are accessible to all consumers, including those with limited English proficiency.
2023
