News and Updates

We’re excited to announce that the U.S. Web Design Standards team has moved over to OPP and joined the DigitalGov team.

We’re going to try something new here, something better.

Being a remote team doesn’t mean you should forgo any of your research rituals. It means finding different ways to do them.

ML can provide high-value services for data management and analytics, security threat detection, and process improvement but it doesn’t stop there.

An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).

As chatbots have become more popular, some online sites will let you create a chatbot with little or no programming.

The Standards team hosted their first AMA (Ask Me Anything) with the public in August. Here’s a breakdown of the big topics discussed during the chat.

As custom software development becomes integral to accomplishing any program’s mission, many managers in government find themselves faced with handling the unfamiliar: overseeing the design and implementation of a digital product that is functional, user-friendly, and necessary for realizing your program’s mission.

A Washington, D.C. think tank recently released reports advocating using artificial intelligence (AI) tools to reorganize the federal government.

Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research.

Building empathy towards users is always a part of the UX process, but it’s not always common practice to build empathy towards our teammates. Here’s an idea to proactively address conflict and build empathy through understanding on your team.

Blockchains are an innovative technology which promises to radically change how society conducts business. It will take significant changes in organizational processes before agencies can begin to support blockchains.

This post was originally published on the USA.gov blog.

The Consumer Financial Protection Bureau and Meals on Wheels America have created multilingual educational resources about financial scams that target the elderly which can be easily distributed to seniors in the communities they serve, and downloaded or ordered in bulk for free by the general public. The Consumer Financial Protection Bureau’s (CFPB) Consumer Education &