Research
Involving End Users at All Stages To Create Actionable Science Products for Complex, Real-World Issues
How co-production methods increase the usefulness of scientific results, products, and tools
News and Updates
Innovative work, news, and ideas from people and teams in government
User Experience
A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic
A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic—UX interns go through the redesign and testing process of a homepage graphic to communicate the scope the site.
Innovation
3 Health-Tech Tips From the Team Behind VA’s COVID-19 Clinical Decision Tool
Presidential Innovation Fellow Kaeli Yuen shares tips for developing clinician- and patient-centered healthcare tools.
In this two-part Analytics Case Study, we’ll speak with the GSA’s FedRAMP team about their analytics strategy, data collection, reporting, and subsequent decision-making for a new site launch.
2021
Multilingual
6 Ways Translation Glossaries Help Agencies Succeed In Sharing Information
Learn how multilingual glossaries set your content translations up for success by maintaining consistency and lightening the workload for future translations.
Join Digital.gov’s Web Managers Community as they host a discussion with panelists from the Lab at OPM, National Institutes of Health, Navy Bureau of Medicine and Surgery, and Presidential Innovation Fellows. The panel will discuss how to align culture and digital strategy to build better digital services.
2021
Storytelling
Using Plain Language To Tell Our Stories
Learn how to tell a story and figure out what role plain language plays in storytelling.
2021
Twitter Chats as Effective Outreach: A Reflection on National Consumer Protection Week 2021
Twitter Chats as Effective Outreach—For over a decade, USA.gov and USAGov en Español have used Twitter to reach the public, amplifying information for our agency partners in English and Spanish. See six of the best practices followed and lessons learned during a two-hour live Twitter chat with the Federal Trade Commission and Social Security Administration for National Consumer Protection Week 2021.— via USA.gov
Innovation
GSA Launches New Innovation Adoption Community of Practice
GSA is launching the Innovation Adoption Community of Practice on Digital.gov to connect those who embrace innovative methods and practices that improve government service delivery.
GSA Future Focus: Web Scraping
GSA Future Focus: Web Scraping—Often referred to as screen scraping, web harvesting, or web crawling, web scraping is a process that extracts unstructured data and text from web pages, and converts it into a form that can be easily analyzed. Learn how GSA’s Emerging Tech team has identified some best practices to help agencies use this technology responsibly and effectively.— via General Services Administration
Join us for a conversation with Robert Flaherty, a digital native leading digital strategy at the White House.
2021
Your Experience Matters
Your Experience Matters—The National Archives and Records Administration (NARA) provides a broad range of services to internal and external customers, including researchers, visitors, educators, genealogists, students, veterans, information technologists, federal agencies and more. Archivist of the United States (AOTUS) David Ferriero has hired the agency’s first Chief Customer Experience Officer, Stephanie Bogan, to help focus as an agency on the public’s experience. The agency’s management team has also been deputized to become their Customer Experience Executive Council in order to make customer-focused decisions for the agency and move it forward.— via National Archives and Records Administration
User Experience
2021 User Experience Summit
A 3-day remote summit covering User Experience (UX) management in the government.
2021
In this month’s session, we’ll unpack the new pagination component—what design problem it solves, how it came to be, what the U.S. Web Design System team did to build it, and what you and your teams can do with it.
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2021
Data
Developing a Data-Driven Roadmap
A Presidential Innovation Fellow working with the U.S. Department of Veterans Affairs shares how complex organizations can create data-driven roadmaps.
Words make digital experiences human-centered, and require just as much thought as the branding and code. As federal agencies strive to use human-centered design, they need to remember that words and design work together. See how interfaces rely on language, and how your writing can make or break an experience. Learn principles for UX writing that anyone who works on digital products can apply to their own work.
2021
Making It Easier for People to Find Federal Agencies
Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics.— via USA.gov
Innovating Across Highly-Regulated Industries and the Federal Government
Four lessons learned from the similarities and differences between highly-regulated companies and the federal government.
A discussion of lessons learned from implementing the Lab-to-Market (L2M) Inclusive Innovation Ecosystem prize competition with members of the prize planning committee, including the White House Office of Science and Technology Policy (OSTP), the U.S. Small Business Administration (SBA), and the Science and Technology Policy Institute (STPI)– one of three federally funded research and development centers of the Institute for Defense Analyses (IDA), a non-profit corporation that assists the federal government in addressing national security issues.
2021
Social Media
Deep Fakes and Social Media: A Q&A With Alex Cohen
The questions in this post were curated from attendees of the Deep Fakes and Social Media Webinar, hosted by the SocialGov Community of Practice and Digital.gov on May 18, 2021.
