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Guidance on building better digital services in government
Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics.— via USA.gov
Four lessons learned from the similarities and differences between highly-regulated companies and the federal government.
The questions in this post were curated from attendees of the Deep Fakes and Social Media Webinar, hosted by the SocialGov Community of Practice and Digital.gov on May 18, 2021.
Accessibility: Usability for Every Ability—Accessibility enables full participation, and everyone who works on government websites has a role to play in making federal resources accessible and inclusive.— via U.S. Web Design System
The Federal Robotic Process Automation (RPA) Community of Practice is updating the RPA Use Case Inventory, which provides detailed information on over 300 RPA Use Cases across the federal government.
The article will go over some best practices of implementing A/B testing on your emails.
Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.
The past year was like no other. We take a look at how it affected federal website traffic and search data.
Three federal teams showcase their success using chatbots to improve customer satisfaction, increase availability, and empower their users to accomplish tasks faster.
Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively.— via 18F
Digital.gov
An official website of the U.S. General Services Administration
