{ "version" : "https://jsonfeed.org/version/1", "content" : "topics", "type" : "list", "title" : "User experience |Digital.gov", "description": "User experience", "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/", "count" : "483","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/topics/user-experience/index.json", "section" : "topics", "items" : [{"title" :"Reduce, remove, remediate: PDFs and government websites","deck" : "A discussion on fixing issues, reducing files, and slowing down production of PDFs for better access to information.","summary" : "In a recent governmentwide community discussion, we shared tips to remediate the use of PDFs on government websites, focusing on balancing needs, choosing formats, starting fixes, and ensuring documents are accessible for everyone.","date" : "2024-12-31T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"annette-super" : "Annette Super","dmccleskey" : "Dawn Pointer McCleskey"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "user-experience" : "User experience" },"primary_image" : { "uid" : "documents-mykyta-dolmatov-istock-getty-images-1179640294", "alt" : "Illustration of a document on top of a file folder.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Mykyta Dolmatov/iStock via Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-12-31-reduce-remove-remediate-pdfs-and-government-websites.md", "filepath" :"news/2024/12/2024-12-31-reduce-remove-remediate-pdfs-and-government-websites.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/12/2024-12-31-reduce-remove-remediate-pdfs-and-government-websites.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/12/2024-12-31-reduce-remove-remediate-pdfs-and-government-websites.md","weight" : "1","slug" : "reduce-remove-remediate-pdfs-and-government-websites","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/12/31/reduce-remove-remediate-pdfs-and-government-websites/" },{"title" :"Making the case for human-centered design: A Department of Justice case study","deck" : "Lessons learned from the launch of Access DOJ.","summary" : "The Access DOJ initiative shares nine lessons on making services more accessible, effective, and efficient.","date" : "2024-10-28T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"becky-slogeris" : "Becky Slogeris","kim-lopez" : "Kim Lopez"},"topics" : { "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "plain-language" : "Plain language", "user-experience" : "User experience" },"primary_image" : { "uid" : "justice-scales-svetlana-shamshurina-istock-getty-images-1226475738", "alt" : "Illustration of scales of justice sitting on top of law books, next to a gavel. One book reads 'Justice' on the spine.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Svetlana Shamshurina/iStock via Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-10-28-making-the-case-for-human-centered-design-a-department-of-justice-case-study.md", "filepath" :"news/2024/10/2024-10-28-making-the-case-for-human-centered-design-a-department-of-justice-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/10/2024-10-28-making-the-case-for-human-centered-design-a-department-of-justice-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/10/2024-10-28-making-the-case-for-human-centered-design-a-department-of-justice-case-study.md","weight" : "1","slug" : "making-the-case-for-human-centered-design-a-department-of-justice-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/10/28/making-the-case-for-human-centered-design-a-department-of-justice-case-study/" },{"title" :"Delivering a digital-first public experience: One agency's plan","deck" : "Learn how GSA is approaching the requirements in OMB memo M-23-22","summary" : "Learn how the U.S. General Services Administration is tackling the 100+ requirements of OMB memo M-23-22, Delivering a Digital-First Public Experience.","date" : "2024-09-23T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jessica-marine" : "Jessica Marine"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "user-experience" : "User experience" },"primary_image" : { "uid" : "completed-checklist-tasks-bullseye-calendar-icon-paperfox-gettyimages-1468937260", "alt" : "Illustration of a clipboard with a checklist of completed items, surrounded by a bullseye, a pen, and a calendar.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "PaperFox/iStock via Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-09-23-delivering-a-digital-first-public-experience-one-agencys-plan.md", "filepath" :"news/2024/09/2024-09-23-delivering-a-digital-first-public-experience-one-agencys-plan.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/09/2024-09-23-delivering-a-digital-first-public-experience-one-agencys-plan.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/09/2024-09-23-delivering-a-digital-first-public-experience-one-agencys-plan.md","weight" : "1","slug" : "delivering-a-digital-first-public-experience-one-agencys-plan","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/09/23/delivering-a-digital-first-public-experience-one-agencys-plan/" },{"title" :"How the Open Data, Design, and Development team implemented state and offshore region navigation pages with hallway testing","deck" : "User feedback is key to creating great digital products, but limited resources can hinder research efforts. Hallway testing provides a quick, useful solution. By conducting informal interviews, the Open Data, Design, and Development team at the Department of the Interior gathered insights to improve navigation to state and offshore region pages on the Natural Resources Revenue Data website. After testing prototypes, the best option was implemented, streamlining access white minimizing resource use. The team’s next steps include monitoring performance, evaluating the addition of maps on select pages, and continued hallway testing.","summary" : "User feedback is key to creating great digital products, but limited resources can hinder research efforts. Hallway testing provides a quick, useful solution. By conducting informal interviews, the Open Data, Design, and Development team at the Department of the Interior gathered insights to improve navigation to state and offshore region pages on the Natural Resources Revenue Data website. After testing prototypes, the best option was implemented, streamlining access white minimizing resource use. The team’s next steps include monitoring performance, evaluating the addition of maps on select pages, and continued hallway testing.","date" : "2024-09-03T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-09-05-the-beauty-of-hallway-testing-how-we-implemented-state-and-offshore-region-navigation-pages.md", "filepath" :"news/2024/09/2024-09-05-the-beauty-of-hallway-testing-how-we-implemented-state-and-offshore-region-navigation-pages.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/09/2024-09-05-the-beauty-of-hallway-testing-how-we-implemented-state-and-offshore-region-navigation-pages.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/09/2024-09-05-the-beauty-of-hallway-testing-how-we-implemented-state-and-offshore-region-navigation-pages.md","source" : "doi-revenuedata","source_url" : "https://blog-nrrd.doi.gov/hallway-study-state-offshore-navigation/","weight" : "1","slug" : "the-beauty-of-hallway-testing-how-we-implemented-state-and-offshore-region-navigation-pages","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/09/03/the-beauty-of-hallway-testing-how-we-implemented-state-and-offshore-region-navigation-pages/" },{"title" :"How multicultural research guides the USA.gov benefit finder","deck" : "Discover how USA.gov tailors its benefit finder experience for both English and Spanish-speaking users through culturally nuanced content. Through dual-track language research, a bilingual support team, and A/B testing, USA.gov ensures that more users receive relevant, empathetic, and user-friendly content. The USA.gov team also identified and addressed recruitment challenges to interatively improve its ongoing research processes.","summary" : "Discover how USA.gov tailors its benefit finder experience for both English and Spanish-speaking users through culturally nuanced content. Through dual-track language research, a bilingual support team, and A/B testing, USA.gov ensures that more users receive relevant, empathetic, and user-friendly content. The USA.gov team also identified and addressed recruitment challenges to interatively improve its ongoing research processes.","date" : "2024-08-27T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "human-centered-design" : "Human-centered design", "multilingual" : "Multilingual", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-08-30-how-multicultural-research-guides-usagovs-benefit-finder.md", "filepath" :"news/2024/08/2024-08-30-how-multicultural-research-guides-usagovs-benefit-finder.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-30-how-multicultural-research-guides-usagovs-benefit-finder.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-30-how-multicultural-research-guides-usagovs-benefit-finder.md","source" : "usagov","source_url" : "https://blog.usa.gov/how-multicultural-research-guides-usagovs-benefit-finder","weight" : "1","slug" : "how-multicultural-research-guides-usagovs-benefit-finder","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/27/how-multicultural-research-guides-usagovs-benefit-finder/" },{"title" :"User research and the Paperwork Reduction Act","deck" : "User research is an important part of customer experience transformation. Different types of research require different approval under the Paperwork Reduction Act (PRA). Through seven case studies, the U.S. Digital Service shows how agencies conducted valuable user research that did not require PRA approval and successfully integrated findings into their projects. Their work illustrates how thoughtful user research transforms delivery of services and helps agencies build trust in government.","summary" : "User research is an important part of customer experience transformation. Different types of research require different approval under the Paperwork Reduction Act (PRA). Through seven case studies, the U.S. Digital Service shows how agencies conducted valuable user research that did not require PRA approval and successfully integrated findings into their projects. Their work illustrates how thoughtful user research transforms delivery of services and helps agencies build trust in government.","date" : "2024-08-20T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "best-practices" : "Best practices", "customer-experience" : "Customer experience", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "information-collection" : "Information collection", "public-policy" : "Public policy", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-08-22-user-research-and-the-paperwork-reduction-act.md", "filepath" :"news/2024/08/2024-08-22-user-research-and-the-paperwork-reduction-act.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-22-user-research-and-the-paperwork-reduction-act.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-22-user-research-and-the-paperwork-reduction-act.md","source" : "usds","source_url" : "https://www.usds.gov/news-and-blog/user-research-and-the-paperwork-reduction-act","weight" : "1","slug" : "user-research-and-the-paperwork-reduction-act","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/20/user-research-and-the-paperwork-reduction-act/" },{"title" :"Developing an easier way to recruit user research participants","deck" : "USA.gov and 10x recently partnered to develop a new user research recruitment page. The page launched in February 2024 and has attracted hundreds of sign-ups. It allows participants to assist in testing government websites for compensation, and helps teams find participants that match needed demographics. By simplifying the process and expanding recruitment of diverse populations, the initiative aims to support and streamline user research. It plans to add recruitment opportunities in additional languages and recruit more specific audiences for future studies.","summary" : "USA.gov and 10x recently partnered to develop a new user research recruitment page. The page launched in February 2024 and has attracted hundreds of sign-ups. It allows participants to assist in testing government websites for compensation, and helps teams find participants that match needed demographics. By simplifying the process and expanding recruitment of diverse populations, the initiative aims to support and streamline user research. It plans to add recruitment opportunities in additional languages and recruit more specific audiences for future studies.","date" : "2024-08-06T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-08-21-developing-an-easier-way-to-recruit-user-research-participants.md", "filepath" :"news/2024/08/2024-08-21-developing-an-easier-way-to-recruit-user-research-participants.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-21-developing-an-easier-way-to-recruit-user-research-participants.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-21-developing-an-easier-way-to-recruit-user-research-participants.md","source" : "usagov","source_url" : "https://blog.usa.gov/developing-an-easier-way-to-recruit-user-research-participants","weight" : "1","slug" : "developing-an-easier-way-to-recruit-user-research-participants","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/06/developing-an-easier-way-to-recruit-user-research-participants/" },{"title" :"A small team's journey through digital maturity","deck" : "How Digital.gov starts with real user needs","summary" : "As a small team, Digital.gov adopted user research and customer experience early. That foundation helps develop evidence-based strategies for today.","date" : "2024-07-08T15:55:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"sarah-schroeder" : "Sarah Schroeder"},"topics" : { "best-practices" : "Best practices", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-07-08-a-small-teams-journey-through-digital-maturity.md", "filepath" :"news/2024/07/2024-07-08-a-small-teams-journey-through-digital-maturity.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/07/2024-07-08-a-small-teams-journey-through-digital-maturity.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/07/2024-07-08-a-small-teams-journey-through-digital-maturity.md","weight" : "1","slug" : "a-small-teams-journey-through-digital-maturity","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/07/08/a-small-teams-journey-through-digital-maturity/" },{"title" :"Evaluating your agency's accessibility just got a whole lot easier with GSA's OpenACR Editor","summary" : "To help agencies evaluate the accessibility of their digital products, GSA is making it easier to create Accessibility Conformance Reports through its new OpenACR Editor.","date" : "2024-07-08T12:55:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"brianna-gomez-mcgowan" : "Brianna Gomez McGowan","margot-johnson" : "Margot Johnson"},"topics" : { "accessibility" : "Accessibility", "acquisition" : "Acquisition", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"primary_image" : { "uid" : "gsa-accessibility-conformance-report-acr-editor-logo", "alt" : "Logo for the Accessibility Conformance Report ACR Editor.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-07-08-evaluating-your-agency-accessibility-just-got-a-whole-lot-easier-with-gsa-openacr-editor.md", "filepath" :"news/2024/07/2024-07-08-evaluating-your-agency-accessibility-just-got-a-whole-lot-easier-with-gsa-openacr-editor.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/07/2024-07-08-evaluating-your-agency-accessibility-just-got-a-whole-lot-easier-with-gsa-openacr-editor.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/07/2024-07-08-evaluating-your-agency-accessibility-just-got-a-whole-lot-easier-with-gsa-openacr-editor.md","weight" : "1","slug" : "evaluating-your-agency-accessibility-just-got-a-whole-lot-easier-with-gsa-openacr-editor","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/07/08/evaluating-your-agency-accessibility-just-got-a-whole-lot-easier-with-gsa-openacr-editor/" },{"title" :"Unsolicited data: A valuable resource for digital customer experience enhancement","summary" : "Optimizing federal service touchpoints involves analyzing both actively-sought and spontaneous feedback, introducing new metrics and data points.","date" : "2024-06-25T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"isabel-izzy-metzger" : "Isabel (Izzy) Metzger"},"topics" : { "analytics" : "Analytics", "user-experience" : "User experience" },"primary_image" : { "uid" : "feedback-communication-gentle-studio-istock-getty-images-1428649542", "alt" : "Four columns each have three feedback and communication icons.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Gentle-Studio/iStock via Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-06-25-unsolicited-data-a-valuable-resource-for-digital-customer-experience-enhancement.md", "filepath" :"news/2024/06/2024-06-25-unsolicited-data-a-valuable-resource-for-digital-customer-experience-enhancement.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/06/2024-06-25-unsolicited-data-a-valuable-resource-for-digital-customer-experience-enhancement.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/06/2024-06-25-unsolicited-data-a-valuable-resource-for-digital-customer-experience-enhancement.md","weight" : "1","slug" : "unsolicited-data-a-valuable-resource-for-digital-customer-experience-enhancement","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/25/unsolicited-data-a-valuable-resource-for-digital-customer-experience-enhancement/" },{"title" :"How the U.S. Department of the Navy is delivering IT that just works","deck" : "A case study from the Navy’s Chief Information Officer and Program Executive Office for Digital and Enterprise Services","summary" : "The U.S. Navy’s Program Executive Office for Digital and Enterprise Services is working to revolutionize how information technology is acquired.","date" : "2024-06-10T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"amanda-hawkins" : "Amanda Hawkins"},"topics" : { "analytics" : "Analytics", "user-experience" : "User experience" },"primary_image" : { "uid" : "title-card-navy-peo-digital-delivering-it-that-just-works-case-study-trio", "alt" : "Title, How the U.S. Department of the Navy is delivering IT that just works. White Digital.gov logo on the left, and on the right, three icons for at home, at work, and on the go.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"2024-06-10-how-the-u-s-department-of-the-navy-is-delivering-it-that-just-works.md", "filepath" :"news/2024/06/2024-06-10-how-the-u-s-department-of-the-navy-is-delivering-it-that-just-works.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/06/2024-06-10-how-the-u-s-department-of-the-navy-is-delivering-it-that-just-works.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/06/2024-06-10-how-the-u-s-department-of-the-navy-is-delivering-it-that-just-works.md","weight" : "1","slug" : "how-the-u-s-department-of-the-navy-is-delivering-it-that-just-works","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/10/how-the-u-s-department-of-the-navy-is-delivering-it-that-just-works/" },{"title" :"Progress towards delivering a digital-first public experience","deck" : "Each year, more than 400 million individuals, families, businesses, organizations, and local governments get information and services from about 430 federal agencies and sub-agencies. The Biden-Harris administration is driving a bold vision for how government agencies serve their customers digitally with OMB’s ten-year roadmap for a modern digital experience. Agencies have already made significant strides. Learn about recent successes by the IRS, CDC, NASA, and FEMA, and how OMB will continue to collaborate with agencies to ensure ongoing improvement in digital government services.","summary" : "Each year, more than 400 million individuals, families, businesses, organizations, and local governments get information and services from about 430 federal agencies and sub-agencies. The Biden-Harris administration is driving a bold vision for how government agencies serve their customers digitally with OMB’s ten-year roadmap for a modern digital experience. Agencies have already made significant strides. Learn about recent successes by the IRS, CDC, NASA, and FEMA, and how OMB will continue to collaborate with agencies to ensure ongoing improvement in digital government services.","date" : "2024-04-17T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "best-practices" : "Best practices", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "public-policy" : "Public policy", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-04-17-progress-towards-delivering-a-digital-first-public-experience.md", "filepath" :"news/2024/04/2024-04-17-progress-towards-delivering-a-digital-first-public-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/04/2024-04-17-progress-towards-delivering-a-digital-first-public-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/04/2024-04-17-progress-towards-delivering-a-digital-first-public-experience.md","source" : "whitehouse","source_url" : "https://www.whitehouse.gov/omb/briefing-room/2024/04/17/progress-towards-delivering-a-digital-first-public-experience/","weight" : "1","slug" : "progress-towards-delivering-a-digital-first-public-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/17/progress-towards-delivering-a-digital-first-public-experience/" },{"title" :"Delivering seamless customer journeys","deck" : "Back-end coordination is key","summary" : "GSA shares a 4-step process used to measure and analyze related websites, and additional plans to improve customers’ digital experience.","date" : "2024-04-16T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"aaron-meyers" : "Aaron Meyers"},"topics" : { "analytics" : "Analytics", "customer-experience" : "Customer experience", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-04-15-delivering-seamless-customer-journeys.md", "filepath" :"news/2024/04/2024-04-15-delivering-seamless-customer-journeys.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/04/2024-04-15-delivering-seamless-customer-journeys.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/04/2024-04-15-delivering-seamless-customer-journeys.md","weight" : "1","slug" : "delivering-seamless-customer-journeys","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/16/delivering-seamless-customer-journeys/" },{"title" :"Getting the word out about voter registration: Vote.gov's first social media takeover with USAGov","deck" : "Last fall, vote.gov and the USAGov program partnered for their first-ever social media takeover on National Voter Registration Day. The campaign, which encouraged the public to register to vote, reached 36,000 people across USAGov’s platforms and generated over 2,000 engagements. The partnership raised awareness for vote.gov, boosted vote.gov’s website traffic, and laid the groundwork for the future collaborations and resource-sharing between the two entities. This collaboration between vote.gov and USAGov offers a model for social media takeovers and partnerships between federal agencies and teams.","summary" : "Last fall, vote.gov and the USAGov program partnered for their first-ever social media takeover on National Voter Registration Day. The campaign, which encouraged the public to register to vote, reached 36,000 people across USAGov’s platforms and generated over 2,000 engagements. The partnership raised awareness for vote.gov, boosted vote.gov’s website traffic, and laid the groundwork for the future collaborations and resource-sharing between the two entities. This collaboration between vote.gov and USAGov offers a model for social media takeovers and partnerships between federal agencies and teams.","date" : "2024-02-06T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "multilingual" : "Multilingual", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-02-08-getting-the-word-out-about-voter-registration-votegovs-first-social-media-takeover-with-usagov.md", "filepath" :"news/2024/02/2024-02-08-getting-the-word-out-about-voter-registration-votegovs-first-social-media-takeover-with-usagov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/02/2024-02-08-getting-the-word-out-about-voter-registration-votegovs-first-social-media-takeover-with-usagov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/02/2024-02-08-getting-the-word-out-about-voter-registration-votegovs-first-social-media-takeover-with-usagov.md","source" : "usagov","source_url" : "https://blog.usa.gov/getting-the-word-out-about-voter-registration-vote.govs-first-social-media-takeover-with-usagov","weight" : "1","slug" : "getting-the-word-out-about-voter-registration-votegovs-first-social-media-takeover-with-usagov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/02/06/getting-the-word-out-about-voter-registration-votegovs-first-social-media-takeover-with-usagov/" },{"title" :"Making GSA's public art collection more accessible","deck" : "A case study on how we updated art.gsa.gov","summary" : "GSA’s Fine Arts team recently leveraged modern product development practices to launch the new collection website.","date" : "2023-12-08T23:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jenn-noinaj" : "Jenn Noinaj"},"topics" : { "design" : "Design", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"primary_image" : { "uid" : "screen-at-fda-by-doh-ho-suh-library-of-congress-photo-carol-m-highsmith", "alt" : "A colorful screen made up of thousands of molded miniature plastic figures is seen on one of the four wall panels of the Screen at FDA sculpture installation.", "width" : "1200", "height" : "630", "credit" : "Photograph by Carol M. Highsmith [LC-DIG-highsm-25031].", "caption" : "Screen at FDA (detail) by Doh Ho Suh. Library of Congress, Prints & Photographs Division", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"2023-12-09-making-gsa-public-art-collection-more-accessible.md", "filepath" :"news/2023/12/2023-12-09-making-gsa-public-art-collection-more-accessible.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/12/2023-12-09-making-gsa-public-art-collection-more-accessible.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/12/2023-12-09-making-gsa-public-art-collection-more-accessible.md","weight" : "1","slug" : "making-gsa-public-art-collection-more-accessible","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/12/08/making-gsa-public-art-collection-more-accessible/" },{"title" :"An introduction to privacy","deck" : "Understand privacy requirements for agency websites","summary" : "Introductory guidance on implementing privacy protections for users of federal websites.","date" : "2023-12-08T06:46:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"rflagg" : "Rachel Flagg"},"topics" : { "analytics" : "Analytics", "privacy" : "Privacy", "trust" : "Trust", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"an-introduction-to-privacy.md", "filepath" :"resources/an-introduction-to-privacy.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/an-introduction-to-privacy.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/an-introduction-to-privacy.md","weight" : "1","slug" : "an-introduction-to-privacy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-privacy/" },{"title" :"Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 1)","summary" : "The GSA SmartPay program, the largest government charge card and commercial payment solutions program in the world, celebrated their 25th anniversary by launching three new websites with a user-centered, agile approach.","date" : "2023-11-28T08:52:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ryan-johnson" : "Ryan Johnson"},"topics" : { "content-strategy" : "Content strategy", "digital-service-delivery" : "Digital service delivery", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"primary_image" : { "uid" : "three-gsa-smartpay-screens", "alt" : "Three screenshots of GSA SmartPay websites overlap each other against a red and blue gradient background. From rear to front, the sites are: 889 Representations Search, Complete Your GSA SmartPay Training, and the main GSA SmartPay homepage.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"2023-11-28-part-1-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team.md", "filepath" :"news/2023/11/2023-11-28-part-1-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/11/2023-11-28-part-1-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/11/2023-11-28-part-1-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team.md","weight" : "1","slug" : "part-1-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/11/28/part-1-delivering-on-21st-century-idea-a-case-study-from-the-gsa-smartpay-team/" },{"title" :"Cultivating a dynamic career in user experience","deck" : "Considerations for a resilient career path","summary" : "Dynamic careers are derived from creativity, accountability, influence and strategic planning. Learn about how enhancing job skills builds resilience in today’s work environment.","date" : "2023-11-07T08:48:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"carlos-alvarado" : "Carlos Alvarado","jaime-kern" : "Jaime Kern","natalie-buda-smith" : "Natalie Buda Smith"},"topics" : { "professional-development" : "Professional development", "user-experience" : "User experience" },"primary_image" : { "uid" : "dynamic-ux-career-path-lines-horizon-sylverarts-istock-getty-images-1409312484", "alt" : "Abstract illustration of black 5-lane highway heading toward a colorful horizon. Title of blog in black text, with Digital.gov blue logo on the right.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Sylverarts/iStock via Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-11-07-cultivating-a-dynamic-career-in-user-experience.md", "filepath" :"news/2023/11/2023-11-07-cultivating-a-dynamic-career-in-user-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/11/2023-11-07-cultivating-a-dynamic-career-in-user-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/11/2023-11-07-cultivating-a-dynamic-career-in-user-experience.md","weight" : "1","slug" : "cultivating-a-dynamic-career-in-user-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/11/07/cultivating-a-dynamic-career-in-user-experience/" },{"title" :"Decoding public sentiment: Harnessing open data to gain insights into service delivery","deck" : "An analysis of High-Impact Service Provider (HISP) data","summary" : "Exploring High-Impact Service Provider performance through open source data analysis to enhance customer experience with federal services.","date" : "2023-10-30T10:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"michael-kelty" : "Michael Kelty"},"topics" : { "customer-experience" : "Customer experience", "user-experience" : "User experience" },"primary_image" : { "uid" : "dashboard-templates-dmitry-kostrov-istock-getty-images-1145665438-comp", "alt" : "Vector illustration of a colorful dashboard with charts on a dark blue background.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Dmitry Kostrov/iStock via Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-10-30-decoding-public-sentiment-harnessing-open-data-to-gain-insights-into-service-delivery.md", "filepath" :"news/2023/10/2023-10-30-decoding-public-sentiment-harnessing-open-data-to-gain-insights-into-service-delivery.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/10/2023-10-30-decoding-public-sentiment-harnessing-open-data-to-gain-insights-into-service-delivery.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/10/2023-10-30-decoding-public-sentiment-harnessing-open-data-to-gain-insights-into-service-delivery.md","weight" : "1","slug" : "decoding-public-sentiment-harnessing-open-data-to-gain-insights-into-service-delivery","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/10/30/decoding-public-sentiment-harnessing-open-data-to-gain-insights-into-service-delivery/" },{"title" :"5 things we learned from our scams wizard usability test","deck" : "USAGov’s usability (UX) team developed a step-by-step process for visitors to easily report a scam. Here are 5 things the team learned from performing usability testing on the tool.","summary" : "USAGov’s usability (UX) team developed a step-by-step process for visitors to easily report a scam. Here are 5 things the team learned from performing usability testing on the tool.","date" : "2023-10-04T10:57:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-10-11-5-things-we-learned-from-our-scams-wizard-usability-test.md", "filepath" :"news/2023/10/2023-10-11-5-things-we-learned-from-our-scams-wizard-usability-test.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/10/2023-10-11-5-things-we-learned-from-our-scams-wizard-usability-test.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/10/2023-10-11-5-things-we-learned-from-our-scams-wizard-usability-test.md","source" : "usagov","source_url" : "https://blog.usa.gov/5-things-we-learned-from-our-scams-wizard-usability-test","weight" : "1","slug" : "5-things-we-learned-from-our-scams-wizard-usability-test","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/10/04/5-things-we-learned-from-our-scams-wizard-usability-test/" },{"title" :"New IDManagement.gov is refreshing the conversation about Zero Trust","deck" : "Understanding identity management is now easier than ever.","summary" : "IDmanagement.gov has received an update that makes it easier for users to find exactly what they need.","date" : "2023-10-02T14:53:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"babur-kohy" : "Babur Kohy"},"topics" : { "product-and-project-management" : "Product and project management", "security" : "Security", "user-experience" : "User experience" },"primary_image" : { "uid" : "id-management-zero-trust", "alt" : "A screen capture of the I.D. Management.gov homepage shows a carousel on the second slide. It reads: Zero Trust concept assumes there is no implicit trust granted to assets or user accounts based solely on their physical or network location (i.e., local area networks versus the internet) or based on asset ownership (enterprise or personally owned). Authentication and authorization (both subject and device) are discrete functions performed before a session to an enterprise resource is established. Below the text is a blue button with white text that says, Learn more about Zero Trust.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-10-02-new-idmanagement-gov-is-refreshing-the-conversation-about-zero-trust.md", "filepath" :"news/2023/10/2023-10-02-new-idmanagement-gov-is-refreshing-the-conversation-about-zero-trust.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/10/2023-10-02-new-idmanagement-gov-is-refreshing-the-conversation-about-zero-trust.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/10/2023-10-02-new-idmanagement-gov-is-refreshing-the-conversation-about-zero-trust.md","weight" : "1","slug" : "new-idmanagement-gov-is-refreshing-the-conversation-about-zero-trust","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/10/02/new-idmanagement-gov-is-refreshing-the-conversation-about-zero-trust/" },{"title" :"Why the American People Deserve a Digital Government","deck" : "OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).","summary" : "OMB recently released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).","date" : "2023-09-22T13:26:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "best-practices" : "Best practices", "budgeting-and-performance" : "Budgeting and performance", "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "governance" : "Governance", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "multilingual" : "Multilingual", "plain-language" : "Plain language", "privacy" : "Privacy", "public-policy" : "Public policy", "search" : "Search", "search-engine-optimization" : "Search engine optimization", "security" : "Security", "social-media" : "Social media", "trust" : "Trust", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-09-25-why-the-american-people-deserve-a-digital-government.md", "filepath" :"news/2023/09/2023-09-25-why-the-american-people-deserve-a-digital-government.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/09/2023-09-25-why-the-american-people-deserve-a-digital-government.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/09/2023-09-25-why-the-american-people-deserve-a-digital-government.md","source" : "whitehouse","source_url" : "https://www.whitehouse.gov/omb/briefing-room/2023/09/22/why-the-american-people-deserve-a-digital-government/","weight" : "1","slug" : "why-the-american-people-deserve-a-digital-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/09/22/why-the-american-people-deserve-a-digital-government/" },{"title" :"First, do no harm: mistakes to avoid in creating accessible user experiences","deck" : "Accessible design and development practices help us build inclusive experiences. But we can lose sight of the people we serve if we don’t steadily work to better understand our users. To create accessible experiences, avoid these mistakes.","summary" : "Accessible design and development practices help us build inclusive experiences. But we can lose sight of the people we serve if we don’t steadily work to better understand our users. To create accessible experiences, avoid these mistakes.","date" : "2023-09-05T15:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-09-06-first-do-no-harm-mistakes-to-avoid-in-creating-accessible-user-experiences.md", "filepath" :"news/2023/09/2023-09-06-first-do-no-harm-mistakes-to-avoid-in-creating-accessible-user-experiences.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/09/2023-09-06-first-do-no-harm-mistakes-to-avoid-in-creating-accessible-user-experiences.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/09/2023-09-06-first-do-no-harm-mistakes-to-avoid-in-creating-accessible-user-experiences.md","source" : "18f","source_url" : "https://18f.gsa.gov/2023/09/05/first-do-no-harm/","weight" : "1","slug" : "first-do-no-harm-mistakes-to-avoid-in-creating-accessible-user-experiences","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/09/05/first-do-no-harm-mistakes-to-avoid-in-creating-accessible-user-experiences/" },{"title" :"Get to know Search.gov","deck" : "Search.gov’s goal is to deliver a high-quality, government-wide search engine that allows agencies to customize search experiences for the public, regardless of website type or organization. Learn about standard offerings, as well as three major enhancements.","summary" : "Search.gov’s goal is to deliver a high-quality, government-wide search engine that allows agencies to customize search experiences for the public, regardless of website type or organization. Learn about standard offerings, as well as three major enhancements.","date" : "2023-07-25T12:56:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "search" : "Search", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-08-30-get-to-know-search-gov.md", "filepath" :"news/2023/08/2023-08-30-get-to-know-search-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/08/2023-08-30-get-to-know-search-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/08/2023-08-30-get-to-know-search-gov.md","source" : "usagov","source_url" : "https://blog.usa.gov/get-to-know-search.gov","weight" : "1","slug" : "get-to-know-search-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/07/25/get-to-know-search-gov/" },{"kicker" : "","title" :"Reflections on a year in government from 11 U.S. Digital Corps fellows","deck" : "","summary" : "To celebrate their first year in government, 11 U.S. Digital Corps Fellows reflect on what they have learned.","date" : "2023-07-18T11:41:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kira-tebbe" : "Kira Tebbe","samira-sadat" : "Samira Sadat","pierce-lowary" : "Pierce Lowary","sahithi-n-adari" : "Sahithi N. Adari","jay-shao" : "Jay Shao","nina-anusavice" : "Nina Anusavice","karley-thurston" : "Karley Thurston","jonathan-hart" : "Jonathan Hart","liane-peng" : "Liane Peng","chizobam-nwagwu" : "Chizobam Nwagwu","nikki-ramos" : "Nikki Ramos"},"topics" : { "customer-experience" : "Customer experience", "design" : "Design", "innovation" : "Innovation", "professional-development" : "Professional development", "user-experience" : "User experience" },"primary_image" : { "uid" : "u-s-digital-corps-logo", "alt" : "The red-white-and-blue themed logo for the U.S. Digital Corps.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-07-18-reflections-on-a-year-in-government-from-11-u-s-digital-corps-fellows.md", "filepath" :"news/2023/07/2023-07-18-reflections-on-a-year-in-government-from-11-u-s-digital-corps-fellows.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/07/2023-07-18-reflections-on-a-year-in-government-from-11-u-s-digital-corps-fellows.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/07/2023-07-18-reflections-on-a-year-in-government-from-11-u-s-digital-corps-fellows.md","weight" : "1","slug" : "reflections-on-a-year-in-government-from-11-u-s-digital-corps-fellows","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/07/18/reflections-on-a-year-in-government-from-11-u-s-digital-corps-fellows/" },{"title" :"3 ways to improve communication between contact center agents and customers","deck" : "The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. Here are three tips recommended to USAGov agents for interacting with customers.","summary" : "The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. Here are three tips recommended to USAGov agents for interacting with customers.","date" : "2023-06-27T10:41:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "budgeting-and-performance" : "Budgeting and performance", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-06-28-3-ways-to-improve-communication-between-contact-center-agents-and-customers.md", "filepath" :"news/2023/06/2023-06-28-3-ways-to-improve-communication-between-contact-center-agents-and-customers.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/06/2023-06-28-3-ways-to-improve-communication-between-contact-center-agents-and-customers.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/06/2023-06-28-3-ways-to-improve-communication-between-contact-center-agents-and-customers.md","source" : "usagov","source_url" : "https://blog.usa.gov/3-ways-to-improve-contact-center-agents-and-customers-communication","weight" : "1","slug" : "3-ways-to-improve-communication-between-contact-center-agents-and-customers","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/06/27/3-ways-to-improve-communication-between-contact-center-agents-and-customers/" },{"title" :"Planning and implementing a search engine for a redesigned federal government website","deck" : "In this blog, we walk you through our planning and implementation process for Search.gov. We share lessons learned, as well as resources we found useful.","summary" : "In this blog, we walk you through our planning and implementation process for Search.gov. We share lessons learned, as well as resources we found useful.","date" : "2023-05-26T12:14:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "digital-service-delivery" : "Digital service delivery", "search-engine-optimization" : "Search engine optimization", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-05-26-planning-and-implementing-a-search-engine-for-a-redesigned-federal-government-website.md", "filepath" :"news/2023/05/2023-05-26-planning-and-implementing-a-search-engine-for-a-redesigned-federal-government-website.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/05/2023-05-26-planning-and-implementing-a-search-engine-for-a-redesigned-federal-government-website.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/05/2023-05-26-planning-and-implementing-a-search-engine-for-a-redesigned-federal-government-website.md","source" : "doi-revenuedata","source_url" : "https://blog-nrrd.doi.gov/search-engine/","weight" : "1","slug" : "planning-and-implementing-a-search-engine-for-a-redesigned-federal-government-website","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/05/26/planning-and-implementing-a-search-engine-for-a-redesigned-federal-government-website/" },{"kicker" : "","title" :"Personas: learn how to discover your audience, understand them, and pivot to address their needs","deck" : "","summary" : "Advice from five federal experts on creating user personas.","date" : "2023-05-19T15:48:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"frances-carden" : "Frances Carden"},"topics" : { "communication" : "Communication", "customer-experience" : "Customer experience", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "krugli-istock-getty-images-1330040683-comp", "alt" : "An illustration has four people around a giant laptop building a user profile or persona.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "krugli, iStock, Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-05-19-personas-learn-how-to-discover-your-audience-understand-them-and-pivot-to-address-their-needs.md", "filepath" :"news/2023/05/2023-05-19-personas-learn-how-to-discover-your-audience-understand-them-and-pivot-to-address-their-needs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/05/2023-05-19-personas-learn-how-to-discover-your-audience-understand-them-and-pivot-to-address-their-needs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/05/2023-05-19-personas-learn-how-to-discover-your-audience-understand-them-and-pivot-to-address-their-needs.md","weight" : "1","slug" : "personas-learn-how-to-discover-your-audience-understand-them-and-pivot-to-address-their-needs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/05/19/personas-learn-how-to-discover-your-audience-understand-them-and-pivot-to-address-their-needs/" },{"title" :"A digital accessibility catalyst for your next policy refresh","deck" : "IT Accessibility Policy Framework","summary" : "Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.","date" : "2023-05-15T14:51:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andrew-nielson" : "Andrew Nielson"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "governance" : "Governance", "public-policy" : "Public policy", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "melpomenem-istock-getty-images-1134247984", "alt" : "Compliance theme with hand pressing a button.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Melpomenem, iStock, Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-05-15-a-digital-accessibility-catalyst-for-your-next-policy-refresh.md", "filepath" :"news/2023/05/2023-05-15-a-digital-accessibility-catalyst-for-your-next-policy-refresh.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/05/2023-05-15-a-digital-accessibility-catalyst-for-your-next-policy-refresh.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/05/2023-05-15-a-digital-accessibility-catalyst-for-your-next-policy-refresh.md","weight" : "1","slug" : "a-digital-accessibility-catalyst-for-your-next-policy-refresh","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/05/15/a-digital-accessibility-catalyst-for-your-next-policy-refresh/" },{"title" :"Introducing the new USA.gov","deck" : "We’re excited to share that the new USA.gov and USAGov en Español are live. However, we’re not finished. See what we’ll be working on in the future.","summary" : "We’re excited to share that the new USA.gov and USAGov en Español are live. However, we’re not finished. See what we’ll be working on in the future.","date" : "2023-04-18T09:34:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "multilingual" : "Multilingual", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-04-20-introducing-the-new-usa-gov.md", "filepath" :"news/2023/04/2023-04-20-introducing-the-new-usa-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/04/2023-04-20-introducing-the-new-usa-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/04/2023-04-20-introducing-the-new-usa-gov.md","source" : "usagov","source_url" : "https://blog.usa.gov/introducing-the-new-usa.gov","weight" : "1","slug" : "introducing-the-new-usa-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/04/18/introducing-the-new-usa-gov/" },{"title" :"Modernizing a federal government website with user-centered design","deck" : "In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign.","summary" : "In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign.","date" : "2023-03-30T16:57:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-04-06-modernizing-a-federal-government-website-with-user-centered-design.md", "filepath" :"news/2023/04/2023-04-06-modernizing-a-federal-government-website-with-user-centered-design.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/04/2023-04-06-modernizing-a-federal-government-website-with-user-centered-design.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/04/2023-04-06-modernizing-a-federal-government-website-with-user-centered-design.md","source" : "doi-revenuedata","source_url" : "https://blog-nrrd.doi.gov/modernize-government-website/","weight" : "1","slug" : "modernizing-a-federal-government-website-with-user-centered-design","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/30/modernizing-a-federal-government-website-with-user-centered-design/" },{"title" :"Testing Beta for Accessibility","deck" : "The USAGov team strives to ensure all our websites are accessible to as many people as possible. This includes those who need the use of specialized assistive technologies when browsing the internet. In building beta.USA.gov we deliberately validated that it met Section 508 and WCAG 2.0 compliance requirements. Our testing approach includes a three step hybrid method that may be suitable for other agency use.","summary" : "The USAGov team strives to ensure all our websites are accessible to as many people as possible, including those who need the use of specialized assistive technologies when browsing the internet. In building beta.USA.gov, we deliberately validated that it met Section 508 and WCAG 2.0 compliance requirements. Our testing approach includes a three step hybrid method that may be suitable for other agency use.","date" : "2023-03-16T10:23:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "multilingual" : "Multilingual", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-03-17-testing-beta-for-accessibility.md", "filepath" :"news/2023/03/2023-03-17-testing-beta-for-accessibility.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/03/2023-03-17-testing-beta-for-accessibility.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/03/2023-03-17-testing-beta-for-accessibility.md","source" : "usagov","source_url" : "https://blog.usa.gov/testing-beta-for-accessibility","weight" : "1","slug" : "testing-beta-for-accessibility","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/16/testing-beta-for-accessibility/" },{"title" :"5 Changes the UX Team Made for Beta","deck" : "The USAGov UX team has made improvements to beta.usa.gov in new ways. See the five changes that help us understand user needs and pain points.","summary" : "The USAGov UX team has made improvements to beta.usa.gov in new ways. See the five changes that help us understand user needs and pain points.","date" : "2023-03-14T14:44:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-03-14-5-changes-the-ux-team-made-for-beta.md", "filepath" :"news/2023/03/2023-03-14-5-changes-the-ux-team-made-for-beta.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/03/2023-03-14-5-changes-the-ux-team-made-for-beta.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/03/2023-03-14-5-changes-the-ux-team-made-for-beta.md","source" : "usagov","source_url" : "https://blog.usa.gov/5-changes-the-ux-team-made-for-beta","weight" : "1","slug" : "5-changes-the-ux-team-made-for-beta","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/14/5-changes-the-ux-team-made-for-beta/" },{"title" :"HHS Leverages Data for Impact and Action at the 2023 Health Datapalooza","deck" : "U.S. Digital Corps Fellows at HHS proved instrumental to delivering this year’s Health Datapalooza, especially the 2023 Health Equity DataJam, which launched at the event as a two-month-long technology sprint through the end of April. A professional association for health services and policy researchers will run the DataJam using HHS open data. Thanks to the U.S. Digital Corps Fellows, HealthData.gov includes DataJam challenge prompts, priority themes, open datasets, and curated resources for solvers.","summary" : "U.S. Digital Corps Fellows at HHS proved instrumental to delivering this year’s Health Datapalooza, especially the 2023 Health Equity DataJam, which launched at the event as a two-month-long technology sprint through the end of April. A professional association for health services and policy researchers will run the DataJam using HHS open data. Thanks to the U.S. Digital Corps Fellows, HealthData.gov includes DataJam challenge prompts, priority themes, open datasets, and curated resources for solvers.","date" : "2023-03-10T18:29:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "innovation" : "Innovation", "open-data" : "Open data", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-04-11-hhs-leverages-data-for-impact-and-action-at-the-2023-health-datapalooza.md", "filepath" :"news/2023/04/2023-04-11-hhs-leverages-data-for-impact-and-action-at-the-2023-health-datapalooza.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/04/2023-04-11-hhs-leverages-data-for-impact-and-action-at-the-2023-health-datapalooza.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/04/2023-04-11-hhs-leverages-data-for-impact-and-action-at-the-2023-health-datapalooza.md","source" : "hhs","source_url" : "https://www.hhs.gov/blog/2023/03/10/hhs-leverages-data-for-impact-and-action-at-the-2023-health.html","weight" : "1","slug" : "hhs-leverages-data-for-impact-and-action-at-the-2023-health-datapalooza","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/10/hhs-leverages-data-for-impact-and-action-at-the-2023-health-datapalooza/" },{"title" :"Call for participation: Government UX summit 2023","summary" : "The UX Summit will be a one day virtual event on June 14, 2023. New and experienced UX practitioners are encouraged to participate.","date" : "2023-03-09T07:46:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jeannie-yoon" : "Jeannie Yoon"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "call-for-participation-2023-government-ux-summit", "alt" : "Title card graphic has a dark grey background, and three columns of multi-colored arrow shapes that point up on the right. In blue text, the first line says, User Experience Community of Practice. The title, Call for participation: Government UX summit 2023, is in white bold text. Below the title, it says in white text: New and experienced UX practitioners are encouraged to participate. The summit will be held virtually on June 14, 2023. The next line in blue text says, Deadline to submit:, with the date, March 23, 2023, in white text. In the bottom left corner, is the Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name in white bold text, Digital.gov.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-03-09-2023-call-for-participation-government-ux-summit-2023.md", "filepath" :"news/2023/03/2023-03-09-2023-call-for-participation-government-ux-summit-2023.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/03/2023-03-09-2023-call-for-participation-government-ux-summit-2023.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/03/2023-03-09-2023-call-for-participation-government-ux-summit-2023.md","weight" : "1","slug" : "call-for-participation-government-ux-summit-2023","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/09/call-for-participation-government-ux-summit-2023/" },{"kicker" : "","title" :"A happy compromise between people-first and plain language","deck" : "Applying people-first standards with plain language in mind","summary" : "Find out how the National Institute of Corrections is using people-first plain language in its communications. See what words and phrases they’re changing.","date" : "2023-03-07T12:31:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"celia-a-terrazas" : "Celia A. Terrazas"},"topics" : { "accessibility" : "Accessibility", "communication" : "Communication", "content-strategy" : "Content strategy", "plain-language" : "Plain language", "social-media" : "Social media", "user-experience" : "User experience" },"primary_image" : { "uid" : "people-first-plain-language-compromise", "alt" : "A title card with black text for the blog post title: A happy compromise between people-first and plain language, and the summary line: Applying people-first standards with plain language in mind. There digital.gov logo is at the bottom left, and multi-colored small circles on the right.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-03-06-a-happy-compromise-between-people-first-and-plain-language.md", "filepath" :"news/2023/03/2023-03-06-a-happy-compromise-between-people-first-and-plain-language.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/03/2023-03-06-a-happy-compromise-between-people-first-and-plain-language.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/03/2023-03-06-a-happy-compromise-between-people-first-and-plain-language.md","weight" : "1","slug" : "a-happy-compromise-between-people-first-and-plain-language","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/07/a-happy-compromise-between-people-first-and-plain-language/" },{"title" :"Building Beta: The Foundation","deck" : "The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach.","summary" : "The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach.","date" : "2023-03-07T10:41:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "analytics" : "Analytics", "budgeting-and-performance" : "Budgeting and performance", "communication" : "Communication", "content-strategy" : "Content strategy", "design" : "Design", "multilingual" : "Multilingual", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-03-15-building-beta-the-foundation.md", "filepath" :"news/2023/03/2023-03-15-building-beta-the-foundation.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/03/2023-03-15-building-beta-the-foundation.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/03/2023-03-15-building-beta-the-foundation.md","source" : "usagov","source_url" : "https://blog.usa.gov/building-beta-the-foundation","weight" : "1","slug" : "building-beta-the-foundation","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/07/building-beta-the-foundation/" },{"title" :"How to manage a federal website","deck" : "5 steps to building a successful government website","summary" : "Managing government websites is a targeted exercise. Here are 5 steps to help you build and maintain a successful one.","date" : "2023-02-02T09:13:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"frances-carden" : "Frances Carden"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "plain-language" : "Plain language", "user-experience" : "User experience" },"primary_image" : { "uid" : "everythingpossible-istock-getty-images-1370929429", "alt" : "Close up of person working with mobile phone, stylus pen, and a laptop computer on a desk in an office. A screen of various business and web development icons float in the foreground.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "everythingpossible, iStock, Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-02-02-how-to-manage-a-federal-website.md", "filepath" :"news/2023/02/2023-02-02-how-to-manage-a-federal-website.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/02/2023-02-02-how-to-manage-a-federal-website.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/02/2023-02-02-how-to-manage-a-federal-website.md","weight" : "1","slug" : "how-to-manage-a-federal-website","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/02/02/how-to-manage-a-federal-website/" },{"title" :"Bringing design in-house","deck" : "How to find, hire, and support design in your agency","summary" : "What is design, who are designers, and how can they help your agency? Learn how to build a design team that can help your agency solve “wicked problems” and be more innovative.","date" : "2023-01-27T10:11:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ana-monroe" : "Ana Monroe"},"topics" : { "design" : "Design", "digital-service-delivery" : "Digital service delivery", "product-and-project-management" : "Product and project management", "professional-development" : "Professional development", "user-experience" : "User experience" },"primary_image" : { "uid" : "u-x-designers-wear-face-masks-collaborating-in-the-office-yakobchuk-olena-istock-getty-images-1297220263", "alt" : "In an office, four designers wear face masks while reviewing paper protoypes for a mobile app.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "YakobchukOlena, iStock, Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-01-27-bringing-design-in-house.md", "filepath" :"news/2023/01/2023-01-27-bringing-design-in-house.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/01/2023-01-27-bringing-design-in-house.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/01/2023-01-27-bringing-design-in-house.md","weight" : "1","slug" : "bringing-design-in-house","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/01/27/bringing-design-in-house/" },{"title" :"Sunsetting Go.USA.gov: Final User Statistics","deck" : "The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service.","summary" : "The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service.","date" : "2022-11-15T16:05:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "budgeting-and-performance" : "Budgeting and performance", "content-strategy" : "Content strategy", "multilingual" : "Multilingual", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2022-11-22-sunsetting-go-usa-gov-final-user-statistics.md", "filepath" :"news/2022/11/2022-11-22-sunsetting-go-usa-gov-final-user-statistics.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/11/2022-11-22-sunsetting-go-usa-gov-final-user-statistics.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/11/2022-11-22-sunsetting-go-usa-gov-final-user-statistics.md","source" : "usagov","source_url" : "https://blog.usa.gov/sunsetting-go.usa.gov-final-user-statistics","weight" : "1","slug" : "sunsetting-go-usa-gov-final-user-statistics","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/11/15/sunsetting-go-usa-gov-final-user-statistics/" },{"title" :"Incorporating Evaluation into Digital Forms","deck" : "The American public spends approximately 11.5 billion hours per year filling out federal government forms. Form complexity can result in lack of submission or completion, and errors on forms can cause processing delays and affect whether the form is accepted — which can have far-reaching consequences. Learn how Five GSA offices and the American public worked together to improve federal forms.","summary" : "The American public spends approximately 11.5 billion hours per year filling out federal government forms. Form complexity can result in lack of submission or completion, and errors on forms can cause processing delays and affect whether the form is accepted — which can have far-reaching consequences. Learn how Five GSA offices and the American public worked together to improve federal forms.","date" : "2022-10-24T13:59:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2022-10-28-incorporating-evaluation-into-digital-forms.md", "filepath" :"news/2022/10/2022-10-28-incorporating-evaluation-into-digital-forms.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/10/2022-10-28-incorporating-evaluation-into-digital-forms.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/10/2022-10-28-incorporating-evaluation-into-digital-forms.md","source" : "gsa","source_url" : "https://oes.gsa.gov/projects/digital-forms/","weight" : "1","slug" : "incorporating-evaluation-into-digital-forms","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/10/24/incorporating-evaluation-into-digital-forms/" },{"title" :"DHS Usability Testing Kit","deck" : "Usability testing is a way to learn how easy or difficult it is for people to use something by observing them actually using it. The resources provided in this kit can help you systematize the process, produce reliable findings, and generally expand your ability to test service materials (i.e., paper and digital forms, mobile applications, web pages, etc.) thoroughly with real users — before you launch them out into the world.","summary" : "","date" : "2022-06-13T11:31:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"department-of-homeland-security" : "U.S. Department of Homeland Security"},"topics" : { "customer-experience" : "Customer experience", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2022-06-13-dhs-usability-testing-kit.md", "filepath" :"news/2022/06/2022-06-13-dhs-usability-testing-kit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/06/2022-06-13-dhs-usability-testing-kit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/06/2022-06-13-dhs-usability-testing-kit.md","source_url" : "https://www.dhs.gov/dhs-usability-testing-kit","weight" : "1","slug" : "dhs-usability-testing-kit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/06/13/dhs-usability-testing-kit/" },{"kicker" : "IT Modernization","title" :"Technology-boosting TMF Investments Deliver Benefits for the American Public","deck" : "The Technology Modernization Fund (TMF) is working to transform the way the government uses technology to deliver for the American public in an equitable, secure and user-friendly way. It strategically invests in priority IT modernization projects that are aligned with the fast pace of changing technology and agency needs. Here are a few examples of how the TMF has invested in multiple projects that are helping many agencies deliver what people need when they need.","summary" : "The Technology Modernization Fund (TMF) is working to transform the way the government uses technology to deliver for the American public in an equitable, secure and user-friendly way. It strategically invests in priority IT modernization projects that are aligned with the fast pace of changing technology and agency needs. Here are a few examples of how the TMF has invested in multiple projects that are helping many agencies deliver what people need when they need.","date" : "2022-05-23T11:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"gsa-blog-team" : "GSA Blog Team"},"topics" : { "acquisition" : "Acquisition", "content-strategy" : "Content strategy", "innovation" : "Innovation", "open-data" : "Open data", "security" : "Security", "user-experience" : "User experience" },"primary_image" : { "uid" : "tmf-logo-screencap-1200", "alt" : "The Technology Modernization Fund (TMF) logo. An American flag-themed shield has three white gears on a field of blue at the top, and verticle red and white stripes. The shield is flanked by two dark blue wings, and the acronym TMF appears below the shield in red capital letters. This is within a white, downward-pointing equilateral triangle on a light gray background.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-05-31-technology-boosting-tmf-investments-deliver-benefits-for-the-american-public.md", "filepath" :"news/2022/05/2022-05-31-technology-boosting-tmf-investments-deliver-benefits-for-the-american-public.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/05/2022-05-31-technology-boosting-tmf-investments-deliver-benefits-for-the-american-public.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/05/2022-05-31-technology-boosting-tmf-investments-deliver-benefits-for-the-american-public.md","source_url" : "https://www.gsa.gov/blog/2022/05/23/technology-boosting-tmf-investments-deliver-benefits-for-the-american-public","weight" : "1","slug" : "technology-boosting-tmf-investments-deliver-benefits-for-the-american-public","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/05/23/technology-boosting-tmf-investments-deliver-benefits-for-the-american-public/" },{"title" :"USAGov Content Design Team: 2021 Highlights","deck" : "USAGov Content Design Team: 2021 Highlights—Our mission at USAGov and USAGov en Español is to make it easy for anyone to find and understand the government information they need. We’re excited about what we accomplished in 2021; we connected with the public 117 million times through our websites, social media, email, and phone and chat contact center support. And with our “data first” mindset, we’re more confident that our content is addressing our users’ needs.","date" : "2022-05-10T14:31:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"digitalgov-team" : "Digital.gov Team"},"topics" : { "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2022-05-10-usagov-content-design-team-2021-highlights.md", "filepath" :"news/2022/05/2022-05-10-usagov-content-design-team-2021-highlights.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/05/2022-05-10-usagov-content-design-team-2021-highlights.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/05/2022-05-10-usagov-content-design-team-2021-highlights.md","source" : "usagov","source_url" : "https://blog.usa.gov/usagov-content-design-team-2021-highlights","weight" : "1","slug" : "usagov-content-design-team-2021-highlights","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/05/10/usagov-content-design-team-2021-highlights/" },{"title" :"Two Years of Federal Student Aid's Virtual Assistant Lead to Lessons Learned and a Clear Vision of the Work Ahead","summary" : "Education’s FSA team behind Aidan® shares what they’ve learned over the past two years to help drive improvements and expand the product to a wider range of users.","date" : "2022-05-02T16:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"laura-nadel" : "Laura Nadel","christine-wilkes" : "Christine Wilkes"},"topics" : { "artificial-intelligence" : "Artificial intelligence", "customer-experience" : "Customer experience", "design" : "Design", "security" : "Security", "user-experience" : "User experience" },"primary_image" : { "uid" : "fafsa-ask-aidan-owl-logo-in-chat-bubble", "alt" : "The Free Application for Federal Student Aid, FAFSA®, Ask Aidan owl logo in bright green, within a chat bubble outline of the same color.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"2022-05-02-two-years-of-federal-student-aid-virtual-assistant-lead-to-lessons-learned-and-a-clear-vision-of-the-work-ahead.md", "filepath" :"news/2022/05/2022-05-02-two-years-of-federal-student-aid-virtual-assistant-lead-to-lessons-learned-and-a-clear-vision-of-the-work-ahead.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/05/2022-05-02-two-years-of-federal-student-aid-virtual-assistant-lead-to-lessons-learned-and-a-clear-vision-of-the-work-ahead.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/05/2022-05-02-two-years-of-federal-student-aid-virtual-assistant-lead-to-lessons-learned-and-a-clear-vision-of-the-work-ahead.md","weight" : "1","slug" : "two-years-of-federal-student-aid-virtual-assistant-lead-to-lessons-learned-and-a-clear-vision-of-the-work-ahead","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/05/02/two-years-of-federal-student-aid-virtual-assistant-lead-to-lessons-learned-and-a-clear-vision-of-the-work-ahead/" },{"title" :"Why We Created a Troubleshooting Guide","deck" : "Why We Created a Troubleshooting Guide—The Open Data, Design, and Development team at the U.S. Department of the Interior added a troubleshooting guide to accompany contact information on onrr.gov. This is their process.","date" : "2022-04-20T11:55:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"digitalgov-team" : "Digital.gov Team"},"topics" : { "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2022-04-21-why-we-created-a-troubleshooting-guide.md", "filepath" :"news/2022/04/2022-04-21-why-we-created-a-troubleshooting-guide.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/04/2022-04-21-why-we-created-a-troubleshooting-guide.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/04/2022-04-21-why-we-created-a-troubleshooting-guide.md","source" : "doi-revenuedata","source_url" : "https://blog-nrrd.doi.gov/troubleshooting/","weight" : "1","slug" : "why-we-created-a-troubleshooting-guide","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/04/20/why-we-created-a-troubleshooting-guide/" },{"kicker" : "Customer Experience","title" :"Creating a New Way for People To Discover Government Benefits","deck" : "Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies.","summary" : "summ","date" : "2022-03-15T19:47:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"lgodfrey" : "Laura Godfrey"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "multilingual" : "Multilingual", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2022-03-15-creating-a-new-way-for-people-to-discover-government-benefits.md", "filepath" :"news/2022/03/2022-03-15-creating-a-new-way-for-people-to-discover-government-benefits.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/03/2022-03-15-creating-a-new-way-for-people-to-discover-government-benefits.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/03/2022-03-15-creating-a-new-way-for-people-to-discover-government-benefits.md","source" : "usagov","source_url" : "https://blog.usa.gov/creating-a-new-way-for-people-to-discover-government-benefits","weight" : "1","slug" : "creating-a-new-way-for-people-to-discover-government-benefits","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/03/15/creating-a-new-way-for-people-to-discover-government-benefits/" },{"title" :"Lessons from the 2021 Federal Plain Language Report Card","deck" : "During the Digital.gov and Plain Language Community event, Results of the 2021 Federal Report Card, speaker David Lipscomb gave examples of web content that received both high and low scores in the 2021 Plain Language Report Card. Here’s what we learned.","summary" : "","date" : "2022-03-11T21:17:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"mara-goldberg" : "Mara Goldberg","gabby-fratanduono-king" : "Gabby Fratanduono-King"},"topics" : { "accessibility" : "Accessibility", "communication" : "Communication", "content-strategy" : "Content strategy", "design" : "Design", "plain-language" : "Plain language", "user-experience" : "User experience" },"primary_image" : { "uid" : "title-card-2021-plain-language-report-card-slide-7-dhs-foia", "alt" : "Graphic for the 2021 Plain Language Report Card resource page is a screen capture of slide number seven from the December 2021 event presentation deck. It shows the Department of Homeland Security (DHS) FOIA request page and accompanying text indicating six ways this is a good example of plain language use.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-03-12-lessons-from-the-2021-federal-plain-language-report-card.md", "filepath" :"news/2022/03/2022-03-12-lessons-from-the-2021-federal-plain-language-report-card.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/03/2022-03-12-lessons-from-the-2021-federal-plain-language-report-card.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/03/2022-03-12-lessons-from-the-2021-federal-plain-language-report-card.md","source_url" : "https://digital.gov/resources/lessons-from-the-2021-federal-plain-language-report-card/","weight" : "1","slug" : "lessons-from-the-2021-federal-plain-language-report-card","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/03/11/lessons-from-the-2021-federal-plain-language-report-card/" },{"title" :"Lessons from the 2021 Federal Plain Language Report Card","deck" : "What we learned from examples of web content that received both high and low scores.","summary" : "This event recap highlights best practices, a short case study video, and examples of federal web content that received both high and low scores in the 2021 Plain Language Report Card.","date" : "2022-03-11T17:26:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"mara-goldberg" : "Mara Goldberg","gabby-fratanduono-king" : "Gabby Fratanduono-King"},"topics" : { "accessibility" : "Accessibility", "communication" : "Communication", "content-strategy" : "Content strategy", "design" : "Design", "plain-language" : "Plain language", "user-experience" : "User experience" },"primary_image" : { "uid" : "title-card-2021-plain-language-report-card-slide-7-dhs-foia", "alt" : "Graphic for the 2021 Plain Language Report Card resource page is a screen capture of slide number seven from the December 2021 event presentation deck. It shows the Department of Homeland Security (DHS) FOIA request page and accompanying text indicating six ways this is a good example of plain language use.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"lessons-from-the-2021-federal-plain-language-report-card.md", "filepath" :"resources/lessons-from-the-2021-federal-plain-language-report-card.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/lessons-from-the-2021-federal-plain-language-report-card.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/lessons-from-the-2021-federal-plain-language-report-card.md","weight" : "1","slug" : "lessons-from-the-2021-federal-plain-language-report-card","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/lessons-from-the-2021-federal-plain-language-report-card/" },{"title" :"From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech","summary" : "Anselm Bradford, a front-end engineer at the Consumer Financial Protection Bureau (CFPB), is using his tech skills to protect American consumers.","date" : "2022-03-07T11:15:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"chris-kuang" : "Chris Kuang"},"topics" : { "accessibility" : "Accessibility", "customer-experience" : "Customer experience", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "professional-development" : "Professional development", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"primary_image" : { "uid" : "usdc-cfpb-civic-tech-title-card", "alt" : "A title card with a headshot of Anselm Bradford, who is wearing wire glasses and a dark collared shirt. In light blue text to the left of his photo, reads, Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech. In the top right corner of the banner is the U.S. Digital Corps logo in white. The background colors are four different shades of blue.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-03-07-from-fellowship-to-full-time-how-a-cfpb-software-engineer-helped-protect-consumers-and-built-a-career-in-civic-tech.md", "filepath" :"news/2022/03/2022-03-07-from-fellowship-to-full-time-how-a-cfpb-software-engineer-helped-protect-consumers-and-built-a-career-in-civic-tech.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/03/2022-03-07-from-fellowship-to-full-time-how-a-cfpb-software-engineer-helped-protect-consumers-and-built-a-career-in-civic-tech.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/03/2022-03-07-from-fellowship-to-full-time-how-a-cfpb-software-engineer-helped-protect-consumers-and-built-a-career-in-civic-tech.md","weight" : "1","slug" : "from-fellowship-to-full-time-how-a-cfpb-software-engineer-helped-protect-consumers-and-built-a-career-in-civic-tech","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/03/07/from-fellowship-to-full-time-how-a-cfpb-software-engineer-helped-protect-consumers-and-built-a-career-in-civic-tech/" },{"kicker" : "User Experience","title" :"Call for Participation: 2022 Government UX Summit","summary" : "Learn more about the User Experience Summit submission process, and submit your presentations for consideration!","date" : "2022-01-19T15:47:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jean-fox" : "Jean Fox","beth-martin" : "Beth Martin"},"topics" : { "customer-experience" : "Customer experience", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "ux-summmit-title-card-twenty-twenty-two-title-card", "alt" : "Title card image of multi-colored diagonal shapes with the lines of text on a black background. The first line has User Experience Community of Practice in white bold text. The second line has 2022 Government UX Summit in whilte bold text. The third line has the date, June 7-8, 2022, in white bold text. The Digitalgov logo in white is below the text.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-01-19-call-for-participation-2022-government-ux-summit.md", "filepath" :"news/2022/01/2022-01-19-call-for-participation-2022-government-ux-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/01/2022-01-19-call-for-participation-2022-government-ux-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/01/2022-01-19-call-for-participation-2022-government-ux-summit.md","weight" : "1","slug" : "call-for-participation-2022-government-ux-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/01/19/call-for-participation-2022-government-ux-summit/" },{"kicker" : "User Experience","title" :"Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing","deck" : "","summary" : "Learn how we used GitHub to conduct a card sort and tree testing to improve the information architecture for onrr.gov.","date" : "2022-01-06T11:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"shannon-mcharg" : "Shannon McHarg","maroya-faied" : "Maroya Faied","lindsay-goldstein" : "Lindsay Goldstein"},"topics" : { "design" : "Design", "information-architecture" : "Information architecture", "open-source" : "Open source", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "onrr-organized-cards-2021-ux-summit", "alt" : "Screenshot of our test has cards organized into categories using a GitHub project. There are five columns. From left to right, the Uncategorized column has 19 cards, the About ONRR column has six cards, the Trainings column has five cards, the Pricing column has five cards, and the Rules & Regulations column has eight cards.", "width" : "1862", "height" : "804", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-01-03-open-source-information-architecture-design-using-the-tools-you-have-to-conduct-card-sorting-and-tree-testing.md", "filepath" :"news/2022/01/2022-01-03-open-source-information-architecture-design-using-the-tools-you-have-to-conduct-card-sorting-and-tree-testing.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/01/2022-01-03-open-source-information-architecture-design-using-the-tools-you-have-to-conduct-card-sorting-and-tree-testing.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/01/2022-01-03-open-source-information-architecture-design-using-the-tools-you-have-to-conduct-card-sorting-and-tree-testing.md","weight" : "1","slug" : "open-source-information-architecture-design-using-the-tools-you-have-to-conduct-card-sorting-and-tree-testing","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/01/06/open-source-information-architecture-design-using-the-tools-you-have-to-conduct-card-sorting-and-tree-testing/" },{"kicker" : "Plain Language","title" :"Keynote Speaker Recap: Would More Plain Language Have Saved Us From the Worst of the Pandemic?","summary" : "A summary of Cynthia Baur’s keynote at the 2021 Plain Language Summit.","date" : "2022-01-04T13:02:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey","mara-goldberg" : "Mara Goldberg","gabby-fratanduono-king" : "Gabby Fratanduono-King"},"topics" : { "communication" : "Communication", "plain-language" : "Plain language", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "covid-coronavirus-lawkeeper-istock-getty-images-plus-1214014551", "alt" : "A tag cloud graphic for coronavirus disease COVID-19. Colorful stripes and dynamic wavy vivid lines with halftone world map texture over violet background.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "lawkeeper, iStock, Getty Images Plus", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-01-04-keynote-speaker-recap-would-more-plain-language-have-saved-us-from-the-worst-of-the-pandemic.md", "filepath" :"news/2022/01/2022-01-04-keynote-speaker-recap-would-more-plain-language-have-saved-us-from-the-worst-of-the-pandemic.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/01/2022-01-04-keynote-speaker-recap-would-more-plain-language-have-saved-us-from-the-worst-of-the-pandemic.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/01/2022-01-04-keynote-speaker-recap-would-more-plain-language-have-saved-us-from-the-worst-of-the-pandemic.md","weight" : "1","slug" : "keynote-speaker-recap-would-more-plain-language-have-saved-us-from-the-worst-of-the-pandemic","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/01/04/keynote-speaker-recap-would-more-plain-language-have-saved-us-from-the-worst-of-the-pandemic/" },{"kicker" : "Plain Language","title" :"Webinar Recap: Key Takeaways on Simplifying Hazard Communications With Plain Language","summary" : "An overview of the presentation by Danielle Nagele of NOAA at the 2021 Plain Language Summit. Learn how she and her team used feedback to decrease confusion and increase impact.","date" : "2022-01-04T12:35:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"rebecca-nelson" : "Rebecca Nelson"},"topics" : { "customer-experience" : "Customer experience", "plain-language" : "Plain language", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "nws-hazard-simplification-project", "alt" : "A title card for the plain language summit presentation. Along the top are three logos for National Oceanic and Atmospheric Administration NOAA, National Weather Service NWS and the Weather-Ready Network WRN. Below that is the title, NWS Hazard Simplification Project: Plain Language Coming to the NWS Watch, Warning, and Advisory System. In the background are icons for weather-related warning sign posts. Three words are along the bottom: watch in yellow text with yellow border, warning in red text with red border, and advisory in green text with green border.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-01-03-webinar-recap-key-takeaways-on-simplifying-hazard-communications-with-plain-language.md", "filepath" :"news/2022/01/2022-01-03-webinar-recap-key-takeaways-on-simplifying-hazard-communications-with-plain-language.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/01/2022-01-03-webinar-recap-key-takeaways-on-simplifying-hazard-communications-with-plain-language.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/01/2022-01-03-webinar-recap-key-takeaways-on-simplifying-hazard-communications-with-plain-language.md","weight" : "1","slug" : "webinar-recap-key-takeaways-on-simplifying-hazard-communications-with-plain-language","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/01/04/webinar-recap-key-takeaways-on-simplifying-hazard-communications-with-plain-language/" },{"kicker" : "Strategy","title" :"Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy","deck" : "A recap of the July 15, 2021 Digital.gov event hosted by the Web Managers Community.","summary" : "Learn how digital service teams in government navigate through the currents of organizational culture and implement change at their agencies.","date" : "2021-09-28T09:40:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ruxi-giura" : "Ruxi Giura"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"primary_image" : { "uid" : "digital-meets-culture-recap", "alt" : "A title card with a blue background and multicolored cirlces along the right edge. The first line of text on the left is in white and reads, Web Managers Community of Practice. The next line, also in white text, is the title of the webinar featured in this recap, Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy. Below that is the Digital.gov logo in red.", "width" : "1200", "height" : "675", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-09-28-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md", "filepath" :"news/2021/09/2021-09-28-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2021/09/2021-09-28-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2021/09/2021-09-28-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md","weight" : "1","slug" : "digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/09/28/digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy/" },{"kicker" : "User Experience","title" :"Building a Bureau-Wide Usability Collaboration Group: Lessons Learned from the U.S. Geological Survey","deck" : "","summary" : "Learn about the U.S. Geological Survey’s Usability Collaboration Area in this short interview with the group’s organizer.","date" : "2021-09-01T19:05:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"holly-chandler" : "Holly Chandler"},"topics" : { "content-strategy" : "Content strategy", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "usgs-science-for-a-changing-world-logo-green", "alt" : "The United States Geological Survey logo is in green on a white background. The first line has a green square with three wavy lines in white on the left, and the acronym USGS on the right. 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"/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/08/13/involving-end-users-at-all-stages-to-create-actionable-science-products-for-complex-real-world-issues/" },{"kicker" : "User Experience","title" :"A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic","deck" : "A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic—UX interns go through the redesign and testing process of a homepage graphic to communicate the scope the site.","summary" : "","date" : "2021-08-12T16:29:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2021-08-13-a-user-centered-approach-simplicity-and-complexity-in-a-homepage-graphic.md", "filepath" :"news/2021/08/2021-08-13-a-user-centered-approach-simplicity-and-complexity-in-a-homepage-graphic.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2021/08/2021-08-13-a-user-centered-approach-simplicity-and-complexity-in-a-homepage-graphic.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2021/08/2021-08-13-a-user-centered-approach-simplicity-and-complexity-in-a-homepage-graphic.md","source_url" : "https://blog-nrrd.doi.gov/homepage-graphic/","weight" : "1","slug" : "a-user-centered-approach-simplicity-and-complexity-in-a-homepage-graphic","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/08/12/a-user-centered-approach-simplicity-and-complexity-in-a-homepage-graphic/" },{"kicker" : "Communities of Practice","title" :"Join the Web Analytics","deck" : "Share and learn with web analytics and optimization practitioners.","summary" : "Make better decisions using web analytics and other optimization strategies.","date" : "2021-07-07T09:13:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : { "analytics" : "Analytics", "research" : "Research", "search" : "Search", "search-engine-optimization" : "Search engine optimization", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "communities-card-analytics", "alt" : "", "width" : "2501", "height" : "1307", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"web-analytics-and-optimization.md", "filepath" :"communities/web-analytics-and-optimization.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/communities/web-analytics-and-optimization.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/communities/web-analytics-and-optimization.md","weight" : "1","aliases" : {"0" : "/communities/a-b-testing-community","1" : "/communities/a-b-testing"},"slug" : "web-analytics-and-optimization","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/communities/web-analytics-and-optimization/" },{"kicker" : "Search","title" :"Making It Easier for People to Find Federal Agencies","deck" : "Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics.","summary" : "","date" : "2021-06-08T19:14:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "multilingual" : "Multilingual", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2021-06-14-making-it-easier-for-people-to-find-federal-agencies.md", "filepath" :"news/2021/06/2021-06-14-making-it-easier-for-people-to-find-federal-agencies.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2021/06/2021-06-14-making-it-easier-for-people-to-find-federal-agencies.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2021/06/2021-06-14-making-it-easier-for-people-to-find-federal-agencies.md","source" : "usagov","source_url" : "https://blog.usa.gov/making-it-easier-for-people-to-find-federal-agencies","weight" : "1","slug" : "making-it-easier-for-people-to-find-federal-agencies","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/06/08/making-it-easier-for-people-to-find-federal-agencies/" },{"kicker" : "Communities","title" :"8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs","deck" : "","summary" : "Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.","date" : "2021-05-21T09:31:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey"},"topics" : { "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "governance" : "Governance", "professional-development" : "Professional development", "user-experience" : "User experience" },"primary_image" : { "uid" : "email-concept-sergey-shulgin-istock-getty-images-1297112490-1200-x-630", "alt" : "Hands type on a laptop keyboard. An overlay in white shows an email icon, with lines connected to many person icon recipients.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Sergey Shulgin, iStock, Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-05-21-8-ways-community-of-practice-cop-managers-can-improve-member-engagement-on-listservs.md", "filepath" :"news/2021/05/2021-05-21-8-ways-community-of-practice-cop-managers-can-improve-member-engagement-on-listservs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2021/05/2021-05-21-8-ways-community-of-practice-cop-managers-can-improve-member-engagement-on-listservs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2021/05/2021-05-21-8-ways-community-of-practice-cop-managers-can-improve-member-engagement-on-listservs.md","weight" : "1","slug" : "8-ways-community-of-practice-cop-managers-can-improve-member-engagement-on-listservs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/05/21/8-ways-community-of-practice-cop-managers-can-improve-member-engagement-on-listservs/" },{"kicker" : "Privacy","title" :"Security is Everyone's Responsibility: Delivering Secure, Usable Login for Government","deck" : "How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.","summary" : "How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.","date" : "2021-03-02T10:28:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"julia-solorzano" : "Julia Solórzano"},"topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "privacy" : "Privacy", "research" : "Research", "security" : "Security", "user-experience" : "User experience" },"primary_image" : { "uid" : "login-gov-launch", "alt" : "", "width" : "600", "height" : "400", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-03-02-security-is-everyones-job-delivering-secure-usable-login-for-government.md", "filepath" :"news/2021/03/2021-03-02-security-is-everyones-job-delivering-secure-usable-login-for-government.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2021/03/2021-03-02-security-is-everyones-job-delivering-secure-usable-login-for-government.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2021/03/2021-03-02-security-is-everyones-job-delivering-secure-usable-login-for-government.md","weight" : "1","slug" : "security-is-everyones-job-delivering-secure-usable-login-for-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/03/02/security-is-everyones-job-delivering-secure-usable-login-for-government/" },{"title" :"Call for Participation: 2021 Government UX Summit","deck" : "We are looking for speakers to share their experiences as UX practitioners in government.","summary" : "Join us as virtual presenters for the 2021 Government UX Summit in June! This is a great opportunity to hone your UX skills with the best and brightest user experience researchers and designers from across the government.","date" : "2021-02-08T12:43:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jean-fox" : "Jean Fox"},"topics" : { "customer-experience" : "Customer experience", "user-experience" : "User experience" },"primary_image" : { "uid" : "ux-summit-2021", "alt" : "Government UX Summit 2021. Join the best and brightest UX researchers and designers from across the government. Hosted by the UX Community of Practice.", "width" : "1280", "height" : "720", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-02-08-call-for-participation-2021-government-ux-summit.md", "filepath" :"news/2021/02/2021-02-08-call-for-participation-2021-government-ux-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2021/02/2021-02-08-call-for-participation-2021-government-ux-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2021/02/2021-02-08-call-for-participation-2021-government-ux-summit.md","weight" : "1","slug" : "call-for-participation-2021-government-ux-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/02/08/call-for-participation-2021-government-ux-summit/" },{"title" :"Deceptive Design: How to Identify and Combat Consequence Design","deck" : "","summary" : "Consequence design is part of everyday life. Techniques like “deceptive patterns” and “hostile design” trick people into taking unintended actions — learn how to prevent them from sneaking into our design work.","date" : "2020-12-01T14:10:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ron-bronson" : "Ron Bronson"},"topics" : { "design" : "Design", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"deceptive-design-how-to-identify-and-combat-consequence-design.md", "filepath" :"resources/deceptive-design-how-to-identify-and-combat-consequence-design.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/deceptive-design-how-to-identify-and-combat-consequence-design.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/deceptive-design-how-to-identify-and-combat-consequence-design.md","weight" : "1","slug" : "deceptive-design-how-to-identify-and-combat-consequence-design","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/deceptive-design-how-to-identify-and-combat-consequence-design/" },{"kicker" : "Multilingual","title" :"When’s the best time to tweet? @USAGovEspanol experiments with Twitter","deck" : "When’s the best time to tweet? @USAGovEspanol experiments with Twitter—A good following on social media is fundamental to USAGov’s goal of getting clear and helpful government information to Spanish speakers around the country. To make sure we’re reaching the right people at the right time with valuable content, our team began to rethink our USAGov en Español Twitter strategy.","summary" : "","date" : "2020-07-22T07:55:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "multilingual" : "Multilingual", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-07-22-whens-the-best-time-to-tweet.md", "filepath" :"news/2020/07/2020-07-22-whens-the-best-time-to-tweet.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2020/07/2020-07-22-whens-the-best-time-to-tweet.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2020/07/2020-07-22-whens-the-best-time-to-tweet.md","source" : "usagov","source_url" : "https://blog.usa.gov/whens-the-best-time-to-tweet-usagovespanol-experiments-with-twitter","weight" : "1","slug" : "whens-the-best-time-to-tweet","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2020/07/22/whens-the-best-time-to-tweet/" },{"title" :"\u0026#34;Diga o marque 2\u0026#34;: USAGov en Espa\u0026ntilde;ol’s New Approach to Interactive Voice Response","deck" : ""Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response—USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on USA.gov and USAGov en Español, and through chats and calls. One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center.","summary" : "","date" : "2020-06-23T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "contact-centers" : "Contact centers", "content-strategy" : "Content strategy", "design" : "Design", "multilingual" : "Multilingual", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-06-23-diga-o-marque-2-usagov-en.md", "filepath" :"news/2020/06/2020-06-23-diga-o-marque-2-usagov-en.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2020/06/2020-06-23-diga-o-marque-2-usagov-en.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2020/06/2020-06-23-diga-o-marque-2-usagov-en.md","source" : "usagov","source_url" : "https://blog.usa.gov/diga-o-marque-2-usagov-en-espa%C3%B1ols-new-approach-to-interactive-voice-response","weight" : "1","slug" : "diga-o-marque-2-usagov-en","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2020/06/23/diga-o-marque-2-usagov-en/" },{"title" :"U.S. Web Design System","deck" : "Making it easier to build accessible, mobile-friendly government websites for the public.","summary" : "A community for anyone building federal websites with the U.S. Web Design System (USWDS) or considering it for a future project.","date" : "2019-12-12T19:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "open-source" : "Open source", "product-and-project-management" : "Product and project management", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"uswds.md", "filepath" :"communities/uswds.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/communities/uswds.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/communities/uswds.md","weight" : "1","slug" : "uswds","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/communities/uswds/" },{"title" :"U.S. Web Design System","deck" : "A design system for the federal government.","summary" : "A design system for the federal government that makes it easier to build accessible, mobile-friendly government websites for the American public.","date" : "2019-04-11T23:37:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jeremyzilar" : "Jeremy Zilar"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"uswds-design-system.md", "filepath" :"resources/uswds-design-system.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/uswds-design-system.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/uswds-design-system.md","source" : "uswds","source_url" : "https://designsystem.digital.gov/","weight" : "1","slug" : "the-us-web-design-system","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/the-us-web-design-system/" },{"title" :"Section 508 IT Accessibility","deck" : "","summary" : "To support people working to enhance access to federal information technology (IT), we identify and promote best practices for compliance with Section 508 law, and conformance to the Revised 508 Standards.","date" : "2018-10-05T13:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"avis-ryan" : "Avis Ryan","yvette-gibson" : "Yvette Gibson"},"topics" : { "accessibility" : "Accessibility", "communication" : "Communication", "content-strategy" : "Content strategy", "plain-language" : "Plain language", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"it-accessibility-section-508.md", "filepath" :"communities/it-accessibility-section-508.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/communities/it-accessibility-section-508.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/communities/it-accessibility-section-508.md","weight" : "1","aliases" : {"0" : "/communities/accessibility/"},"slug" : "it-accessibility-section-508","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/communities/it-accessibility-section-508/" },{"title" :"Agency Perspectives on Personas (Use, Development and Challenges)","summary" : "Personas are tools your agency can use to learn about your end users and drive decisions. Personas are so useful because they serve as a communication tool for your team. You can keep these personas in mind to guide any work that your agency performs. Let’s delve a bit deeper into personas and review two","date" : "2015-02-02T10:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kdaniel" : "Kendrick Daniel"},"topics" : { "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-02-02-agency-perspectives-on-personas-use-development-and-challenges.md", "filepath" :"news/2015/02/2015-02-02-agency-perspectives-on-personas-use-development-and-challenges.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-02-agency-perspectives-on-personas-use-development-and-challenges.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-02-agency-perspectives-on-personas-use-development-and-challenges.md","weight" : "1","slug" : "agency-perspectives-on-personas-use-development-and-challenges","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/02/agency-perspectives-on-personas-use-development-and-challenges/" },{"kicker" : "Communities of practice","title" :"Join the Multilingual","deck" : "Share and learn with multilingual practitioners.","summary" : "Expand and improve digital content in languages other than English.","date" : "2014-02-21T04:58:10-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"lgodfrey" : "Laura Godfrey","fedora-braverman" : "Fedora Braverman"},"topics" : { "content-strategy" : "Content strategy", "multilingual" : "Multilingual", "user-experience" : "User experience" },"primary_image" : { "uid" : "communities-card-ml", "alt" : "", "width" : "2501", "height" : "1307", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"multilingual.md", "filepath" :"communities/multilingual.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/communities/multilingual.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/communities/multilingual.md","weight" : "1","aliases" : {"0" : "/government-multilingual-websites-community/"},"slug" : "multilingual","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/communities/multilingual/" },{"kicker" : "Communities of Practice","title" :"Join the User Experience","deck" : "Share and learn with user experience and design practitioners.","summary" : "Create better user-centered products for the public.","date" : "2014-01-13T02:35:36-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jean-fox" : "Jean Fox"},"topics" : { "user-experience" : "User experience" },"primary_image" : { "uid" : "communities-card-ux", "alt" : "", "width" : "2501", "height" : "1307", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" 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"2025-01-27T19:42:55-05:00","authors" : {"jeremyzilar" : "Jeremy Zilar"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"an-introduction-us-web-design-system.md", "filepath" :"resources/an-introduction-us-web-design-system.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/an-introduction-us-web-design-system.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/an-introduction-us-web-design-system.md","source" : "uswds","source_url" : "https://designsystem.digital.gov/whats-new/updates/2022/04/28/introducing-uswds-3-0/","weight" : "2","slug" : "an-introduction-us-web-design-system","url" : 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to implement 21st Century IDEA to design and deliver better websites and digital services.","date" : "2019-11-01T15:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ammie-farraj-feijoo" : "Ammie Farraj Feijoo"},"topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "content-strategy" : "Content strategy", "digital-service-delivery" : "Digital service delivery", "governance" : "Governance", "multilingual" : "Multilingual", "plain-language" : "Plain language", "product-and-project-management" : "Product and project management", "software-engineering" : "Software engineering", "trust" : "Trust", "user-experience" : "User experience" },"primary_image" : { "uid" : "office-team-ideas-scyther5", "alt" : "Six people in a conference room with green plants and large windows are seated around a table. 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October 2024","deck" : "Product and engineering principles","summary" : "The U.S. Web Design System team will share the product and engineering principles they’re using to guide the development of the design system. event_organizer: Digital.gov","date" : "2024-10-17T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "human-centered-design" : "Human-centered design", "open-government" : "Open government", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "2024-uswds-monthly-call-october-title-card", "alt" : "Title card for U.S. Web Design System monthly call, October 17, 2024 at 2 pm, Eastern.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-10-17-uswds-monthly-call-october-2024.md", "filepath" :"events/2024/10/2024-10-17-uswds-monthly-call-october-2024.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2024/10/2024-10-17-uswds-monthly-call-october-2024.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2024/10/2024-10-17-uswds-monthly-call-october-2024.md","slug" : "uswds-monthly-call-october-2024","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/10/17/uswds-monthly-call-october-2024/" },{"kicker" : "Annual Gathering","title" :"Spring 2024 Community Summit","deck" : "Delivering a digital-first public experience","summary" : "Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience.","date" : "2024-03-13T10:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "acquisition" : "Acquisition", "analytics" : "Analytics", "best-practices" : "Best practices", "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "multilingual" : "Multilingual", "plain-language" : "Plain language", "product-and-project-management" : "Product and project management", "research" : "Research", "search-engine-optimization" : "Search engine optimization", "social-media" : "Social media", "trust" : "Trust", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "spring-2024-community-title-card", "alt" : "Title card graphic for the event has a white background, and on the right, a flat vector illustration in shades of blue of four people at a conference room table. On the left are three sections of text in dark blue. The first line has the blue Digital.gov logo, three blue ribbons joined together in an hexagon to resemble a capital letter D, and says, Digital.gov Communities of Practice. The next section is the title of the event, Spring 2024 Community Summit: Delivering a digital-first public experience. The last section gives the Date: March 13, 2024, and Time: 10:00 am - 4:00 pm, Eastern.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-02-27-spring-2024-community-summit.md", "filepath" :"events/2024/03/2024-02-27-spring-2024-community-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2024/03/2024-02-27-spring-2024-community-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2024/03/2024-02-27-spring-2024-community-summit.md","slug" : "spring-2024-community-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/03/13/spring-2024-community-summit/" },{"kicker" : "Next steps in the U.S. Web Design System’s inclusive usability research","title" :"USWDS Monthly Call - November 2023","deck" : "Designing a repeatable research process with people with disabilities","summary" : "The USWDS team will continue sharing our progress to improve ongoing research, publishing results and addressing recent findings.","date" : "2023-11-16T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "2023-uswds-monthly-call-nov-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consisting of five triangles, centered on a black background. In blue text, the first line says, U.S. Web Design System (USWDS). Below in white text, the second line has the event name, USWDS monthly call November 2023. Below in blue text is date followed by the date of the event in white, November 16, 2023. The next line in blue text is Time followed by the time of the event in white, 2:00 pm ET. In the bottom left corner, is the white Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name, Digital.gov.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-11-13-uswds-monthly-call-november-2023.md", "filepath" :"events/2023/11/2023-11-13-uswds-monthly-call-november-2023.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/11/2023-11-13-uswds-monthly-call-november-2023.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/11/2023-11-13-uswds-monthly-call-november-2023.md","slug" : "uswds-monthly-call-november-2023","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/11/16/uswds-monthly-call-november-2023/" },{"kicker" : "Conducting user research with people with disabilities","title" :"USWDS Monthly Call - October 2023","deck" : "How to develop a sustainable, repeatable research process","summary" : "This month, we’ll share progress and findings from our recent effort to improve our ongoing research practice.","date" : "2023-10-19T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "2023-uswds-monthly-call-oct-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consisting of five triangles, centered on a black background. In blue text, the first line says, U.S. Web Design System (USWDS). Below in white text, the second line has the event name, USWDS monthly call October 2023. Below in blue text is date followed by the date of the event in white, October 19, 2023. The next line in blue text is Time followed by the time of the event in white, 2:00 pm ET.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-10-11-uswds-monthly-call-october-2023.md", "filepath" :"events/2023/10/2023-10-11-uswds-monthly-call-october-2023.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/10/2023-10-11-uswds-monthly-call-october-2023.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/10/2023-10-11-uswds-monthly-call-october-2023.md","slug" : "uswds-monthly-call-october-2023","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/10/19/uswds-monthly-call-october-2023/" },{"kicker" : "USWDS mission and vision","title" :"USWDS Monthly Call - September 2023","deck" : "Stepping back to look at the big picture","summary" : "We’ll explore what it means to pursue mission-centered design and decision-making.","date" : "2023-09-21T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "user-experience" : "User experience" },"primary_image" : { "uid" : "2023-uswds-monthly-call-september-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consisting of five triangles, centered on a black background. In blue text, the first line says, U.S. Web Design System (USWDS). Below in white text, the second line has the event name, USWDS monthly call September 2023. Below in blue text is date followed by the date of the event in white, September 21, 2023. The next line in blue text is Time followed by the time of the event in white, 2:00 pm ET.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-09-18-uswds-monthly-call-september-2023.md", "filepath" :"events/2023/09/2023-09-18-uswds-monthly-call-september-2023.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/09/2023-09-18-uswds-monthly-call-september-2023.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/09/2023-09-18-uswds-monthly-call-september-2023.md","slug" : "uswds-monthly-call-september-2023","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/09/21/uswds-monthly-call-september-2023/" },{"kicker" : "User Experience","title" :"Cultivating a dynamic career in UX","summary" : "Join us for a discussion on how to adapt your career in user experience (UX) to a quickly changing world.","date" : "2023-09-19T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "professional-development" : "Professional development", "user-experience" : "User experience" },"primary_image" : { "uid" : "cultivating-a-dynamic-career-in-ux-title-card", "alt" : "Title card graphic for the event has a dark blue background with multi-colored round shapes on the right side. In white text, the first line says, User Experience Community of Practice. The section below has the title of the event in yellow bold text, Cultivating a dynamic career in UX. Below in white text, says Date: September 19, 2023. The next line in white text says, Time: 2:00 pm, ET. In the bottom left corner, is the white Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name in white bold text, Digital.gov.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-09-12-cultivating-a-dynamic-career-in-ux.md", "filepath" :"events/2023/09/2023-09-12-cultivating-a-dynamic-career-in-ux.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/09/2023-09-12-cultivating-a-dynamic-career-in-ux.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/09/2023-09-12-cultivating-a-dynamic-career-in-ux.md","slug" : "cultivating-a-dynamic-career-in-ux","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/09/19/cultivating-a-dynamic-career-in-ux/" },{"kicker" : "USWDS product roadmap updates","title" :"USWDS Monthly Call - August 2023","deck" : "Looking ahead to 2024 for the U.S. Web Design System","summary" : "What’s in the newest iteration of the U.S. Web Design System’s product roadmap.","date" : "2023-08-17T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "user-experience" : "User experience" },"primary_image" : { "uid" : "2023-uswds-monthly-call-august-title-card", "alt" : "Title card image of the USWDS logo has a multi-colored pentagon shape consisting of five triangles, that is centered on a black background. In blue text, the first line says, U.S. Web Design System (USWDS). The second line has the event title, USWDS monthly call August 2023, In white text. Below the title, the word Date is in blue text, followed by the date of the event in white, August 17, 2023. Following the same color format, the next line has the word Time in blue text, followed by the time of the event in white, 2:00 pm ET.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-08-03-uswds-monthly-call-august-2023.md", "filepath" :"events/2023/08/2023-08-03-uswds-monthly-call-august-2023.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/08/2023-08-03-uswds-monthly-call-august-2023.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/08/2023-08-03-uswds-monthly-call-august-2023.md","slug" : "uswds-monthly-call-august-2023","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/08/17/uswds-monthly-call-august-2023/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - June 2023","summary" : "Developing and evaluating content for manual accessibility and user experience (UX) tests","date" : "2023-06-15T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "user-experience" : "User experience" },"primary_image" : { "uid" : "2023-uswds-monthly-call-june-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consisting of five triangles, centered on a black background. In blue text, the first line says, U.S. Web Design System (USWDS). Below in white text, the second line has the event name, USWDS monthly call June 2023. Below in blue text is date followed by the date of the event in white, June 15, 2023. The next line in blue text is Time followed by the time of the event in white, 2:00 pm ET.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-06-08-uswds-monthly-call-june-2023.md", "filepath" :"events/2023/06/2023-06-08-uswds-monthly-call-june-2023.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/06/2023-06-08-uswds-monthly-call-june-2023.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/06/2023-06-08-uswds-monthly-call-june-2023.md","slug" : "uswds-monthly-call-june-2023","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/06/15/uswds-monthly-call-june-2023/" },{"kicker" : "Annual Summit","title" :"2023 Government UX Summit","deck" : "Driving innovation through inclusion","summary" : "User experience (UX) experts across the federal government shared case studies and best practices during this virtual summit.","date" : "2023-06-14T10:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "customer-experience" : "Customer experience", "design" : "Design", "information-architecture" : "Information architecture", "mobile" : "Mobile", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "title-card-2023-government-ux-summit", "alt" : "Title card graphic for the event has a dark blue background with multi-colored round shapes on the right side. In white text, the first line says, User Experience (UX) Community of Practice. The section below has the title and subtitle of the event in bold yellow text, 2023 Government UX Summit: Driving innovation through inclusion. Below, in white text, is the summary: User experience experts across the federal government will share case studies and best practices during this virtual summit. The next line is the date, June 14, 2023. The time: [10 am to 4 pm, Eastern. In the bottom left corner, is the white Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name in white bold text, Digital.gov.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-05-08-2023-government-ux-summit.md", "filepath" :"events/2023/05/2023-05-08-2023-government-ux-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/05/2023-05-08-2023-government-ux-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/05/2023-05-08-2023-government-ux-summit.md","slug" : "2023-government-ux-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/06/14/2023-government-ux-summit/" },{"kicker" : "ConsumerFinance.gov","title" :"Strengthening information accessibility for consumers with limited English proficiency","deck" : "","summary" : "Tune in to learn what the Consumer Financial Protection Bureau (CFPB) is doing to ensure financial products and services are accessible to all consumers, including those with limited English proficiency.","date" : "2023-05-24T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "communication" : "Communication", "customer-experience" : "Customer experience", "multilingual" : "Multilingual", "plain-language" : "Plain language", "public-policy" : "Public policy", "user-experience" : "User experience" },"primary_image" : { "uid" : "cfpb-lep-may-2023-title-card", "alt" : "Title card graphic for the event has a grey background with multi-colored box shapes on the right side. In dark purple text, the first line says, Multilingual & Communicators Communities of Practice. The section below has the title of the event in black bold text, Strengthening information accessibility for consumers with limited English proficiency. Below in dark purple text, says Date: May 24, 2023. The next line in dark purple text says, Time: 2:00 pm, Eastern. In the bottom left corner, is the blue Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name in black bold text, Digital.gov", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-05-15-strengthening-information-accessibility-for-consumers-with-limited-english-proficiency.md", "filepath" :"events/2023/05/2023-05-15-strengthening-information-accessibility-for-consumers-with-limited-english-proficiency.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/05/2023-05-15-strengthening-information-accessibility-for-consumers-with-limited-english-proficiency.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/05/2023-05-15-strengthening-information-accessibility-for-consumers-with-limited-english-proficiency.md","slug" : "strengthening-information-accessibility-for-consumers-with-limited-english-proficiency","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/05/24/strengthening-information-accessibility-for-consumers-with-limited-english-proficiency/" },{"kicker" : "User Experience","title" :"Incorporating user experience practices into data-driven development of a biomedical software tool","summary" : "Join the National Cancer Institute and a university-based researcher to discuss interpreting complex data.","date" : "2023-05-03T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "data-visualization" : "Data visualization", "design" : "Design", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"primary_image" : { "uid" : "2023-05-03-incorporating-ux-practices-into-data-driven-development-of-a-biomedical-software-tool-title-card", "alt" : "Title card graphic for the event has a gray background with multi-colored round shapes on the right side. In blue text, the first line says, User Experience Community of Practice. The section below has the title of the event in black bold text, Incorporating user experience practices into data-driven development of a biomedical software tool. Below in blue text, says Date: May 3, 2023. The next line in blue text says, Time: 2:00 pm ET. In the bottom left corner, is the blue Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name in black bold text, Digital.gov.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-04-12-incorporating-user-experience-practices-into-data-driven-development-of-a-biomedical-software-tool.md", "filepath" :"events/2023/04/2023-04-12-incorporating-user-experience-practices-into-data-driven-development-of-a-biomedical-software-tool.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/04/2023-04-12-incorporating-user-experience-practices-into-data-driven-development-of-a-biomedical-software-tool.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/04/2023-04-12-incorporating-user-experience-practices-into-data-driven-development-of-a-biomedical-software-tool.md","slug" : "incorporating-user-experience-practices-into-data-driven-development-of-a-biomedical-software-tool","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/05/03/incorporating-user-experience-practices-into-data-driven-development-of-a-biomedical-software-tool/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - April 2023","deck" : "Top tasks: What the U.S. Web Design System team did and what they found.","summary" : "Tune-in to learn more about what your feedback is doing for the U.S. Web Design System.","date" : "2023-04-20T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "user-experience" : "User experience" },"primary_image" : { "uid" : "2023-uswds-monthly-call-april-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consisting of five triangles, centered on a black background. In blue text, the first line says, U.S. Web Design System (USWDS). Below in white text, the second line has the event name, USWDS monthly call April 2023. Below in blue text is date followed by the date of the event in white, April 20, 2023. The next line in blue text is Time followed by the time of the event in white, 2:00 pm ET.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-03-29-uswds-monthly-call-april-2023.md", "filepath" :"events/2023/03/2023-03-29-uswds-monthly-call-april-2023.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/03/2023-03-29-uswds-monthly-call-april-2023.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/03/2023-03-29-uswds-monthly-call-april-2023.md","slug" : "uswds-monthly-call-april-2023","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/04/20/uswds-monthly-call-april-2023/" },{"kicker" : "PLAIN LANGUAGE AND MULTILINGUAL","title" :"The plain language tie to translating digital content","deck" : "","summary" : "Join us to discuss the plain language and cultural components of effectively translating digital content into multiple languages.","date" : "2023-03-08T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "communication" : "Communication", "multilingual" : "Multilingual", "plain-language" : "Plain language", "public-policy" : "Public policy", "user-experience" : "User experience" },"primary_image" : { "uid" : "2023-the-plain-language-tie-title-card", "alt" : "Title card graphic for the event has a dark grey background with multi-colored triangle shapes representing arrows pointing up on the right side. In blue text, the first line says, Plain Language Community of Practice and Multilingual Community of Practice. The section below has the title of the event in white bold text, The plain language tie to translating digital content. Below in blue and white text, says Date: March 8, 2023. The next line in blue and white text says, Time: 2:00 PM, ET. In the bottom left corner, is the Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name in white bold text, Digital.gov.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-02-28-the-plain-language-tie-to-translating-digital-content.md", "filepath" :"events/2023/02/2023-02-28-the-plain-language-tie-to-translating-digital-content.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/02/2023-02-28-the-plain-language-tie-to-translating-digital-content.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/02/2023-02-28-the-plain-language-tie-to-translating-digital-content.md","slug" : "the-plain-language-tie-to-translating-digital-content","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/03/08/the-plain-language-tie-to-translating-digital-content/" },{"kicker" : "USER EXPERIENCE AND WEB MANAGERS","title" :"Increasing public participation in user research","summary" : "Join GSA’s 10x team as they share their report on creative incentives and tools for increased public participation in user research.","date" : "2023-02-07T13:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "increasing-public-participation-in-user-research", "alt" : "Title card graphic for the event has a black background with multi-colored lines in a zig zag pattern on the right side. In white text, the first line says, User Experience Community of Practice and Web Managers Community of Practice. The section below has the title of the event in bold orange text, Increasing public participation in user research. Below in orange text, says Date: February 7, 2023. The next line in orange text says, Time: 1:00 PM, ET. In the bottom left corner, is the white Digital.gov logo which consists of three ribbons joined together in a hexagon to resemble the shape of a capital letter D, followed by the domain and program name, Digital.gov", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-01-18-increasing-public-participation-in-user-research.md", "filepath" :"events/2023/01/2023-01-18-increasing-public-participation-in-user-research.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/01/2023-01-18-increasing-public-participation-in-user-research.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/01/2023-01-18-increasing-public-participation-in-user-research.md","slug" : "increasing-public-participation-in-user-research","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/02/07/increasing-public-participation-in-user-research/" },{"kicker" : "Web Managers & Web Analytics","title" :"Continuously improve your website by using customer feedback and web analytics: An IRS case study","summary" : "Get tips and lessons learned from the Internal Revenue Service on how they collect user feedback and use web analytics to improve applications.","date" : "2023-01-25T13:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "analytics" : "Analytics", "customer-experience" : "Customer experience", "information-collection" : "Information collection", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "2023-jan-irs-event-title-card", "alt" : "Title card graphic for the event has a grey background with multi-colored round shapes on the right side. In blue text, the first line says, Web Managers Community of Practice and Web Analytics Community of Practice. The section below has the title of the event in black bold text, Continuously improve your website by using customer feedback and web analytics: An IRS case study. Below in blue text, says Date: January 25,2023. The next line in blue text says, Time: 1:00 pm, Eastern. In the bottom left corner, is the blue Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name in black bold text, Digital.gov.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-01-04-continuously-improve-your-website-by-using-customer-feedback-and-web-analytics-an-irs-case-study.md", "filepath" :"events/2023/01/2023-01-04-continuously-improve-your-website-by-using-customer-feedback-and-web-analytics-an-irs-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/01/2023-01-04-continuously-improve-your-website-by-using-customer-feedback-and-web-analytics-an-irs-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/01/2023-01-04-continuously-improve-your-website-by-using-customer-feedback-and-web-analytics-an-irs-case-study.md","slug" : "continuously-improve-your-website-by-using-customer-feedback-and-web-analytics-an-irs-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/01/25/continuously-improve-your-website-by-using-customer-feedback-and-web-analytics-an-irs-case-study/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - November 2022","summary" : "Continuing our look at user profile patterns","date" : "2022-11-17T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams","austin-hernandez" : "Austin Hernandez"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "user-experience" : "User experience" },"primary_image" : { "uid" : "2022-uswds-monthly-call-nov-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consisting of five triangles, centered on a black background. In white text, the first line says, USWDS Monthly Call. Below that in yellow text, the second line has the date of the event, November 17, 2022.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-11-08-uswds-monthly-call-november-2022.md", "filepath" :"events/2022/11/2022-11-08-uswds-monthly-call-november-2022.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/11/2022-11-08-uswds-monthly-call-november-2022.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/11/2022-11-08-uswds-monthly-call-november-2022.md","slug" : "uswds-monthly-call-november-2022","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/11/17/uswds-monthly-call-november-2022/" },{"kicker" : "USER EXPERIENCE AND MULTILINGUAL","title" :"USAGov: Usability Test Reports","summary" : "Join us for an overview of usability test reports on the next version of USA.gov.","date" : "2022-11-15T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"joanne-mcgovern" : "Joanne McGovern","jean-fox" : "Jean Fox"},"topics" : { "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "usagov-ux-test-reports-title-card", "alt" : "Title card graphic for the event has a blue background with multi-colored circular shapes on the right side, and on the left, three sections of text and the Digital.gov logo. In white text, the first line says, User Experience (UX) Community of Practice and the second line says, Multilingual Community of Practice. The section below has the title of the event, USAGov: Usability Test Reports, in bold yellow text. Below in yellow text, says Date. To the right of the Date in white text is November 15, 2022. The next line in yellow text says, Time. To the right of the Time in white text is 2:00 pm, Eastern. In the bottom left corner, is the white Digital.gov logo which consists of three ribbons joined together in a hexagon to resemble the shape of a capital letter D, followed by the domain and program name, Digital.gov", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-11-09-usagov-usability-test-reports.md", "filepath" :"events/2022/11/2022-11-09-usagov-usability-test-reports.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/11/2022-11-09-usagov-usability-test-reports.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/11/2022-11-09-usagov-usability-test-reports.md","slug" : "usagov-usability-test-reports","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/11/15/usagov-usability-test-reports/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - October 2022","deck" : "How do we help users input information that becomes their user profile?","summary" : "We’ll discuss our approach to developing User Profile design patterns, look at some specific guidance, and talk about why it’s so important.","date" : "2022-10-20T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "user-experience" : "User experience" },"primary_image" : { "uid" : "uswds-monthly-call-october-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consisting of five triangles, centered on a black background. In white text, the first line says, USWDS Monthly Call. Below that in yellow text, the second line has the date of the event, October 20, 2022.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-10-13-october-2022-uswds-monthly-call.md", "filepath" :"events/2022/10/2022-10-13-october-2022-uswds-monthly-call.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/10/2022-10-13-october-2022-uswds-monthly-call.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/10/2022-10-13-october-2022-uswds-monthly-call.md","slug" : "october-2022-uswds-monthly-call","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/10/20/october-2022-uswds-monthly-call/" },{"kicker" : "WEB CONTENT and USER EXPERIENCE","title" :"Improve Your Website With User Testing","summary" : "Get tips and lessons learned from the Environmental Protection Agency on how to conduct user testing to improve customer experience.","date" : "2022-09-28T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"judy-suzuki" : "Judy Suzuki","beth-martin" : "Beth Martin"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "epa-improve-your-website-with-user-testing-title-card", "alt" : "Title card graphic for the event has a grey background with multi-colored diagonal shapes on the right side, and on the left, three sections of text and the Digital.gov logo. In blue text, the first line says, Web Managers Community of Practice. The section below has the title of the event, Improve Your Website With User Testing, in black bold text. Below in blue text, says Date. To the right of the Date in black text is September 28,2022. The next line in blue text says, Time. To the right of the Time in black text is 2:00 pm, Eastern. In the bottom left corner, is the blue Digital.gov logo which consists of three ribbons joined together in a hexagon to resemble the shape of a capital letter D, followed by the domain and program name, Digital.gov", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-09-13-improve-your-website-with-user-testing.md", "filepath" :"events/2022/09/2022-09-13-improve-your-website-with-user-testing.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/09/2022-09-13-improve-your-website-with-user-testing.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/09/2022-09-13-improve-your-website-with-user-testing.md","slug" : "improve-your-website-with-user-testing","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/09/28/improve-your-website-with-user-testing/" },{"kicker" : "User Experience","title" :"DHS Usability Testing Kit \u0026mdash; So Easy, Anyone Can Do It","summary" : "Join us for an overview of the Department of Homeland Security’s new Usability Testing Kit, including its four approaches to usability testing.","date" : "2022-09-27T13:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dana-chisnell" : "Dana Chisnell"},"topics" : { "customer-experience" : "Customer experience", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "dhs-usability-testing-kit-event-title-card", "alt" : "Title card graphic for the event has a black background with multi-colored diagonal shapes on the right side, and on the left, three sections of text and the Digital.gov logo. In white text, the first line says, Web Managers Community of Practice and User Experience (UX) Community of Practice. The section below has the title of the event, DHS Usability Testing Kit — So Easy Anyone Can Do It, in orange bold text. Below in orange text, says Date. To the right of the Date in white text is September 27, 2022. The next line in orange text says, Time. To the right of the Date in white text is 1:00 pm, Eastern. In the bottom left corner, is the white Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name, Digital.gov.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-09-08-dhs-usability-testing-kit-so-easy-anyone-can-do-it.md", "filepath" :"events/2022/09/2022-09-08-dhs-usability-testing-kit-so-easy-anyone-can-do-it.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/09/2022-09-08-dhs-usability-testing-kit-so-easy-anyone-can-do-it.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/09/2022-09-08-dhs-usability-testing-kit-so-easy-anyone-can-do-it.md","slug" : "dhs-usability-testing-kit-so-easy-anyone-can-do-it","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/09/27/dhs-usability-testing-kit-so-easy-anyone-can-do-it/" },{"kicker" : "USWDS LANGUAGE SELECTION PATTERNS","title" :"USWDS Monthly Call - September 2022","summary" : "How do we help users find content in their preferred language? Join us as we take a closer look at the language selection patterns we’re developing for USWDS.","date" : "2022-09-15T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams","lgodfrey" : "Laura Godfrey"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "multilingual" : "Multilingual", "user-experience" : "User experience" },"primary_image" : { "uid" : "uswds-monthly-call-sep-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consisting of five triangles, centered on a black background. In white text, the first line says, USWDS Monthly Call. Below that in yellow text, the second line has the date of the event, September 15, 2022", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-09-08-uswds-monthly-call-september-2022.md", "filepath" :"events/2022/09/2022-09-08-uswds-monthly-call-september-2022.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/09/2022-09-08-uswds-monthly-call-september-2022.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/09/2022-09-08-uswds-monthly-call-september-2022.md","slug" : "uswds-monthly-call-september-2022","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/09/15/uswds-monthly-call-september-2022/" },{"kicker" : "Plain Language","title" :"2022 Federal Plain Language Summit","deck" : "","summary" : "Join the best and brightest plain language practitioners from across the federal government.","date" : "2022-08-24T10:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katina-stapleton" : "Katina Stapleton","katherine-spivey" : "Katherine Spivey","shuly-babitz" : "Shuly Babitz","katy-karnell" : "Katy Karnell","donna-ledbetter" : "Donna Ledbetter","sheila-walsh" : "Sheila Walsh","stanley-dambroski" : "Stanley Dambroski","dr-rachael-bradley-montgomery" : "Dr. Rachael Bradley Montgomery","heather-holland" : "Heather Holland","laura-rabuck" : "Laura Rabuck","amanda-damewood" : "Amanda Damewood","stephanie-m-morrison-mph" : "Stephanie M. Morrison, MPH"},"topics" : { "accessibility" : "Accessibility", "communication" : "Communication", "content-strategy" : "Content strategy", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "plain-language" : "Plain language", "public-policy" : "Public policy", "user-experience" : "User experience" },"primary_image" : { "uid" : "2022-federal-plain-language-summit-title-card", "alt" : "Title card graphic for the summit has a black background with multi-colored diagonal shapes on the right side, and on the left, three lines of text and the Digital.gov logo. In yellow text, the first line says, Plain Language Community of Practice. The second line has the title of the event, Federal Plain Language Summit 2022, in white bold text. In yellow text, the third line says, Join the best and brightest plain language practitioners from across the government. In the bottom left corner is the white Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name, Digital.gov", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-07-29-2022-federal-plain-language-summit.md", "filepath" :"events/2022/07/2022-07-29-2022-federal-plain-language-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/07/2022-07-29-2022-federal-plain-language-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/07/2022-07-29-2022-federal-plain-language-summit.md","slug" : "2022-federal-plain-language-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/08/24/2022-federal-plain-language-summit/" },{"kicker" : "USWDS Inclusive Design Patterns","title" :"USWDS Monthly Call - August 2022","summary" : "Join us to learn more about design patterns and how they fit into the design system.","date" : "2022-08-18T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams"},"topics" : { "design" : "Design", "emerging-tech" : "Emerging tech", "user-experience" : "User experience" },"primary_image" : { "uid" : "uswds-august-2022-monthly-call-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consisting of five triangles, centered on a black background. In white text, the first line says, USWDS Monthly Call. Below that in yellow text, the second line has the date of the event, August 18, 2022.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-08-11-uswds-monthly-call-august-2022.md", "filepath" :"events/2022/08/2022-08-11-uswds-monthly-call-august-2022.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/08/2022-08-11-uswds-monthly-call-august-2022.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/08/2022-08-11-uswds-monthly-call-august-2022.md","slug" : "uswds-monthly-call-august-2022","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/08/18/uswds-monthly-call-august-2022/" },{"kicker" : "User Experience","title" :"2022 Government UX Summit","summary" : "A two-day summit—June 7 and June 8—with experts who will share their experiences as UX practitioners in the federal government.","date" : "2022-06-07T11:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jean-fox" : "Jean Fox","beth-martin" : "Beth Martin"},"topics" : { "accessibility" : "Accessibility", "customer-experience" : "Customer experience", "design" : "Design", "information-architecture" : "Information architecture", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "ux-summmit-title-card-twenty-twenty-two-title-card", "alt" : "Title card image of multi-colored diagonal shapes with the lines of text on a black background. The first line has User Experience Community of Practice in white bold text. The second line has 2022 Government UX Summit in whilte bold text. The third line has the date, June 7-8, 2022, in white bold text. The Digitalgov logo in white is below the text.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-05-24-2022-government-ux-summit.md", "filepath" :"events/2022/05/2022-05-24-2022-government-ux-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/05/2022-05-24-2022-government-ux-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/05/2022-05-24-2022-government-ux-summit.md","slug" : "2022-government-ux-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/06/07/2022-government-ux-summit/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - April 2022","summary" : "Our friends at Digital.gov will join us to talk through their experience migrating to USWDS 3.0.","date" : "2022-04-21T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams","matthew-bogdan" : "Matthew Bogdan"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "user-experience" : "User experience" },"primary_image" : { "uid" : "uswds-monthly-call-april-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consists of five triangles and is centered on a black background. In white text, the first line says, USWDS Monthly Call. Below that in yellow text, the second line has the date of the event, April 21, 2022.", "width" : "960", "height" : "540", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-04-08-uswds-monthly-call-april-2022.md", "filepath" :"events/2022/04/2022-04-08-uswds-monthly-call-april-2022.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/04/2022-04-08-uswds-monthly-call-april-2022.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/04/2022-04-08-uswds-monthly-call-april-2022.md","slug" : "uswds-monthly-call-april-2022","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/04/21/uswds-monthly-call-april-2022/" },{"kicker" : "Plain Language","title" :"Plain Language + Compassion Help People in Crisis","summary" : "Meet the content strategists who worked to transform FindTreatment.gov to connect people in crisis with the help that they need.","date" : "2022-03-09T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey","amanda-costello" : "Amanda Costello","katina-stapleton" : "Katina Stapleton"},"topics" : { "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "plain-language" : "Plain language", "public-policy" : "Public policy", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "march-plain-language-content-teams-title-card", "alt" : "Title card image of multi-colored diagonal shapes with the lines of text on a black background. The first line has Plain Language + Compassion Help People in Crisis in white text. The second line has March 9, 2022 in yellow text. The Digitalgov logo in white is below the text.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-03-04-plain-language-compassion-help-people-in-crisis.md", "filepath" :"events/2022/03/2022-03-04-plain-language-compassion-help-people-in-crisis.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/03/2022-03-04-plain-language-compassion-help-people-in-crisis.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/03/2022-03-04-plain-language-compassion-help-people-in-crisis.md","slug" : "plain-language-compassion-help-people-in-crisis","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/03/09/plain-language-compassion-help-people-in-crisis/" },{"kicker" : "Multilingual & Web Content","title" :"Language Connections: Tips to Create, Maintain, and Present Non-English Digital Content","summary" : "Tips to help you improve access to your non-English digital content.","date" : "2022-02-24T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"michael-mule" : "Michael Mulé","lgodfrey" : "Laura Godfrey","ammie-farraj-feijoo" : "Ammie Farraj Feijoo"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "multilingual" : "Multilingual", "public-policy" : "Public policy", "user-experience" : "User experience" },"primary_image" : { "uid" : "feb-2022-multilingual-language-connections-title-card", "alt" : "Title card image of multi-colored rhombus shapes on the right edge on a light gray background, with the lines of text. On the left, the first line has Multilingual Community of Practice in purple. The second line has Language Connections: Tips to Create, Maintain, and Present Non-English Digital Content in black. The third line has the event date February 24, 2022 in purple text. The Digitalgov logo in black is below the text.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"022022-02-11-language-connections-tips-to-create-maintain-and-present-non-english-digital-content.md", "filepath" :"events/2022/022022-02-11-language-connections-tips-to-create-maintain-and-present-non-english-digital-content.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/022022-02-11-language-connections-tips-to-create-maintain-and-present-non-english-digital-content.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/022022-02-11-language-connections-tips-to-create-maintain-and-present-non-english-digital-content.md","slug" : "language-connections-tips-to-create-maintain-and-present-non-english-digital-content","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/02/24/language-connections-tips-to-create-maintain-and-present-non-english-digital-content/" },{"kicker" : "Data","title" :"Overcoming Your Fear of Data","deck" : "How to Succeed in Insight Generation Without Really Trying (Too Hard)","summary" : "Learn how to overcome resistance to data analytics and visualization, ask the right questions, and improve customer experience.","date" : "2022-01-13T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden","jean-fox" : "Jean Fox","dan-wendling" : "Dan Wendling","adam-korengold" : "Adam Korengold"},"topics" : { "analytics" : "Analytics", "customer-experience" : "Customer experience", "user-experience" : "User experience" },"primary_image" : { "uid" : "january-wao-ux-event-title-card", "alt" : "Title card image of multi-colored diagonal shapes with the lines of text on a black background. The first line has Overcoming Your Fear of Data in white text. The second line has January 13, 2022 in yellow text. The Digitalgov logo in white is below the text.", "width" : "960", "height" : "540", "credit" : "", "caption" : "", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"2021-12-21-overcoming-your-fear-of-data.md", "filepath" :"events/2021/12/2021-12-21-overcoming-your-fear-of-data.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/12/2021-12-21-overcoming-your-fear-of-data.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/12/2021-12-21-overcoming-your-fear-of-data.md","slug" : "overcoming-your-fear-of-data","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/01/13/overcoming-your-fear-of-data/" },{"kicker" : "Plain Language","title" :"Results of the 2021 Federal Report Card","deck" : "This month, we get the inside story on the Center for Plain Language’s Federal Report Card.","summary" : "David Lipscomb from the Center for PL will review the results of this year’s Federal Plain Language Report Card and answer questions.","date" : "2021-12-08T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey","katina-stapleton" : "Katina Stapleton","david-lipscomb" : "David Lipscomb"},"topics" : { "communication" : "Communication", "content-strategy" : "Content strategy", "plain-language" : "Plain language", "user-experience" : "User experience" },"primary_image" : { "uid" : "december-plain-language-report-card-title-card", "alt" : "Title card image of multi-colored diagonal shapes with the lines of text on a black background. The first line has Results of the 2021 Federal Report Card in white text. The second line has December 8, 2021 in yellow text. The Digitalgov logo in white is below the text", "width" : "960", "height" : "540", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-11-16-results-of-the-2021-federal-report-card.md", "filepath" :"events/2021/11/2021-11-16-results-of-the-2021-federal-report-card.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/11/2021-11-16-results-of-the-2021-federal-report-card.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/11/2021-11-16-results-of-the-2021-federal-report-card.md","slug" : "results-of-the-2021-federal-report-card","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/12/08/results-of-the-2021-federal-report-card/" },{"kicker" : "Plain Language","title" :"2021 Federal Plain Language Summit","deck" : "This summit will showcase Plain Language Community of Practice members’ experiences and successes in plain language: their projects, their efforts, their edits.","summary" : "On 9/21/21, PLAIN’s Fourth Federal PL Summit showcases federal employees’ plain language projects. Topics include COVID-19 agency responses, accessibility, user experience, and career enhancement.","date" : "2021-09-21T10:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey","katina-stapleton" : "Katina Stapleton"},"topics" : { "accessibility" : "Accessibility", "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "plain-language" : "Plain language", "professional-development" : "Professional development", "public-policy" : "Public policy", "research" : "Research", "social-media" : "Social media", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "plain-language-september-event-title-card", "alt" : "Title card image has multi-colored diagonal shapes with two lines of text on a black background. The first line has Fourth Annual Federal Plain Language Summit in white text. The second line has the date, September 21, 2021 in yellow text. The white Digital Gov flag logo appears below the text.", "width" : "960", "height" : "540", "credit" : "", "caption" : "", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"2021-09-14-2021-federal-plain-language-summit.md", "filepath" :"events/2021/09/2021-09-14-2021-federal-plain-language-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/09/2021-09-14-2021-federal-plain-language-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/09/2021-09-14-2021-federal-plain-language-summit.md","slug" : "2021-federal-plain-language-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/09/21/2021-federal-plain-language-summit/" },{"kicker" : "ANALYTICS","title" :"FedRAMP \u0026 DAP Case Study Part 2: Reporting and Decision-Making","deck" : "See how the FedRAMP team assessed their analytics objectives and key performance indicators (KPIs) prior to the launch of their redesigned site, fedramp.gov.","summary" : "In this second part of our analytics case study series, we’ll address how to pull reporting and conduct analysis through the lens of your analytics strategy.","date" : "2021-09-01T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden","freddie-blicher" : "Freddie Blicher","bsteele" : "Betsy Steele","matt-silber" : "Matt Silber"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "user-experience" : "User experience" },"primary_image" : { "uid" : "dap-september-event-title-card", "alt" : "Title card image of multi-colored diagonal shapes with the lines of text on a black background. The first line has FedRAMP & DAP Case Study Part 2: Reporting and Decision-Making in white text. The second line has September 1, 2021 in yellow text. The Digitalgov logo in white is below the text.", "width" : "960", "height" : "540", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-08-18-fedramp-dap-case-study-part-2-reporting-and-decision-making.md", "filepath" :"events/2021/08/2021-08-18-fedramp-dap-case-study-part-2-reporting-and-decision-making.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/08/2021-08-18-fedramp-dap-case-study-part-2-reporting-and-decision-making.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/08/2021-08-18-fedramp-dap-case-study-part-2-reporting-and-decision-making.md","slug" : "fedramp-dap-case-study-part-2-reporting-and-decision-making","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/09/01/fedramp-dap-case-study-part-2-reporting-and-decision-making/" },{"kicker" : "Analytics","title" :"FedRAMP \u0026 DAP Case Study Part 1: Assessing Analytics Strategy","deck" : "See how the FedRAMP team assessed their analytics objectives and key performance indicators (KPIs) prior to the launch of a redesigned site.","summary" : "In this two-part Analytics Case Study, we’ll speak with the GSA’s FedRAMP team about their analytics strategy, data collection, reporting, and subsequent decision-making for a new site launch.","date" : "2021-07-28T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden","freddie-blicher" : "Freddie Blicher","bsteele" : "Betsy Steele"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "dap-july-event-title-card", "alt" : "Title card image of multi-colored diagonal shapes with the lines of text on a black background. The first line has FedRAMP & DAP Case Study Part 1: Assessing Analytics Strategy in white text. The second line has July 28, 2021 in yellow text. The Digitalgov logo in white is below the text.", "width" : "960", "height" : "540", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-07-12-fedramp-dap-case-study-part-1-assessing-analytics-strategy.md", "filepath" :"events/2021/07/2021-07-12-fedramp-dap-case-study-part-1-assessing-analytics-strategy.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/07/2021-07-12-fedramp-dap-case-study-part-1-assessing-analytics-strategy.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/07/2021-07-12-fedramp-dap-case-study-part-1-assessing-analytics-strategy.md","slug" : "fedramp-dap-case-study-part-1-assessing-analytics-strategy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/07/28/fedramp-dap-case-study-part-1-assessing-analytics-strategy/" },{"kicker" : "Web Managers ","title" :"Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy","summary" : "Join Digital.gov’s Web Managers Community as they host a discussion with panelists from the Lab at OPM, National Institutes of Health, Navy Bureau of Medicine and Surgery, and Presidential Innovation Fellows. The panel will discuss how to align culture and digital strategy to build better digital services.","date" : "2021-07-15T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"alex-glade" : "Alex Glade","ammie-farraj-feijoo" : "Ammie Farraj Feijoo","ann-marie-regan" : "Ann-Marie Regan","ruxi-giura" : "Ruxi Giura","lakshmi-grama" : "Lakshmi Grama","patty-beirne" : "Patty Beirne "},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"primary_image" : { "uid" : "wcm-july-title-card", "alt" : "Title card image of a multi-colored rhombus shapes with the lines of text on a gray background. The first line has Digital Meets Culture: Getting Your Culture in Line with Your Digital Strategy in blue text. The second line has July 15th, 2021 in black text. The third line has Hosted by the Web Managers Community of Practice. The Digitalgov logo in black is below the text.", "width" : "960", "height" : "540", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-07-02-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md", "filepath" :"events/2021/07/2021-07-02-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/07/2021-07-02-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/07/2021-07-02-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md","slug" : "digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/07/15/digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy/" },{"kicker" : "User Experience","title" :"2021 User Experience Summit","summary" : "A 3-day remote summit covering User Experience (UX) management in the government.","date" : "2021-06-22T11:01:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jean-fox" : "Jean Fox"},"topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "ux-summit-2021", "alt" : "Government UX Summit 2021. Join the best and brightest UX researchers and designers from across the government. Hosted by the UX Community of Practice.", "width" : "1280", "height" : "720", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-06-03-2021-user-experience-summit.md", "filepath" :"events/2021/06/2021-06-03-2021-user-experience-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/06/2021-06-03-2021-user-experience-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/06/2021-06-03-2021-user-experience-summit.md","slug" : "2021-user-experience-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/06/22/2021-user-experience-summit/" },{"kicker" : "Plain Language","title" :"Plain Language Webinar: Using Words to Build Better Digital Experiences","summary" : "Words make digital experiences human-centered, and require just as much thought as the branding and code. As federal agencies strive to use human-centered design, they need to remember that words and design work together. See how interfaces rely on language, and how your writing can make or break an experience. Learn principles for UX writing that anyone who works on digital products can apply to their own work.","date" : "2021-06-09T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey","andy-welfle" : "Andy Welfle"},"topics" : { "communication" : "Communication", "design" : "Design", "human-centered-design" : "Human-centered design", "plain-language" : "Plain language", "public-policy" : "Public policy", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2021-05-28-plain-language-webinar-using-words-to-build-better-digital-experiences.md", "filepath" :"events/2021/05/2021-05-28-plain-language-webinar-using-words-to-build-better-digital-experiences.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/05/2021-05-28-plain-language-webinar-using-words-to-build-better-digital-experiences.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/05/2021-05-28-plain-language-webinar-using-words-to-build-better-digital-experiences.md","slug" : "plain-language-webinar-using-words-to-build-better-digital-experiences","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/06/09/plain-language-webinar-using-words-to-build-better-digital-experiences/" },{"kicker" : "User Experience","title" :"How Testing Your Documents Can Improve Plain Language Compliance","deck" : "Come work with Dr. Ginny Redish and learn three techniques for quick, easy ways to test documents’ usability.","summary" : "Usability testing isn’t only for websites. Come work with Dr. Ginny Redish and try out three techniques for quick and easy ways to test the usability of your documents.","date" : "2021-04-14T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ginny-redish" : "Ginny Redish","katherine-spivey" : "Katherine Spivey"},"topics" : { "content-strategy" : "Content strategy", "plain-language" : "Plain language", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2021-03-05-how-testing-your-documents-can-improve-plain-language-compliance.md", "filepath" :"events/2021/03/2021-03-05-how-testing-your-documents-can-improve-plain-language-compliance.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/03/2021-03-05-how-testing-your-documents-can-improve-plain-language-compliance.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/03/2021-03-05-how-testing-your-documents-can-improve-plain-language-compliance.md","slug" : "how-testing-your-documents-can-improve-plain-language-compliance","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/04/14/how-testing-your-documents-can-improve-plain-language-compliance/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - January 2021","summary" : "Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do.","date" : "2021-01-21T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams","norah-maki" : "Norah Maki"},"topics" : { "customer-experience" : "Customer experience", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2021-01-14-uswds-monthly-call-journey-mapping-service-blueprints-jan-2021.md", "filepath" :"events/2021/01/2021-01-14-uswds-monthly-call-journey-mapping-service-blueprints-jan-2021.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/01/2021-01-14-uswds-monthly-call-journey-mapping-service-blueprints-jan-2021.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/01/2021-01-14-uswds-monthly-call-journey-mapping-service-blueprints-jan-2021.md","slug" : "uswds-monthly-call-journey-mapping-service-blueprints-jan-2021","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/01/21/uswds-monthly-call-journey-mapping-service-blueprints-jan-2021/" },{"kicker" : "A/B Testing","title" :"How To Navigate Challenges To Successfully A/B Test Your Emails","deck" : "How do you understand what resonates with users when sending out an email? Answer: A/B test it and find out!","summary" : "In this talk, we will provide better understanding of how CFPB conducts email A/B testing, see examples of email A/B tests, and discuss lessons learned.","date" : "2021-01-11T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kelley-holden" : "Kelley Holden","erica-kritt" : "Erica Kritt"},"topics" : { "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-12-21-how-to-navigate-challenges-to-successfully-a-b-test-your-emails.md", "filepath" :"events/2020/12/2020-12-21-how-to-navigate-challenges-to-successfully-a-b-test-your-emails.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/12/2020-12-21-how-to-navigate-challenges-to-successfully-a-b-test-your-emails.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/12/2020-12-21-how-to-navigate-challenges-to-successfully-a-b-test-your-emails.md","slug" : "how-to-navigate-challenges-to-successfully-a-b-test-your-emails","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/01/11/how-to-navigate-challenges-to-successfully-a-b-test-your-emails/" },{"kicker" : "Multilingual","title" :"Practical Tips for Accessible Content and Multilingual Websites","summary" : "In this talk, we’ll focus on content creation and how accessibility supports multilingual work.","date" : "2020-12-03T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"willa" : "Willa Armstrong","lgodfrey" : "Laura Godfrey","wendy-a-f-g-stengel" : "Wendy A F G Stengel"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "multilingual" : "Multilingual", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-11-03-practical-tips-for-accessible-content-and-multilingual-websites.md", "filepath" :"events/2020/11/2020-11-03-practical-tips-for-accessible-content-and-multilingual-websites.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/11/2020-11-03-practical-tips-for-accessible-content-and-multilingual-websites.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/11/2020-11-03-practical-tips-for-accessible-content-and-multilingual-websites.md","slug" : "practical-tips-for-accessible-content-and-multilingual-websites","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/12/03/practical-tips-for-accessible-content-and-multilingual-websites/" },{"kicker" : "USPS","title" :"Customer Experience \u0026 Continuous Improvement: The USPS Digital Approach","summary" : "This presentation lays out USPS.com’s continuous improvement approach and how it combines analytics and customer feedback with iterative heuristic reviews, design, and usability testing to monitor, improve, and evolve the USPS.com CX.","date" : "2020-11-12T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jeff-pass" : "Jeff Pass","alexander-turgeon" : "Alexander Turgeon","matt-petrowski" : "Matt Petrowski"},"topics" : { "analytics" : "Analytics", "customer-experience" : "Customer experience", "information-collection" : "Information collection", "search-engine-optimization" : "Search engine optimization", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-10-20-customer-experience-continuous-improvement-the-usps-digital-approach.md", "filepath" :"events/2020/10/2020-10-20-customer-experience-continuous-improvement-the-usps-digital-approach.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/10/2020-10-20-customer-experience-continuous-improvement-the-usps-digital-approach.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/10/2020-10-20-customer-experience-continuous-improvement-the-usps-digital-approach.md","slug" : "customer-experience-continuous-improvement-the-usps-digital-approach","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/11/12/customer-experience-continuous-improvement-the-usps-digital-approach/" },{"kicker" : "Plain Language","title" :"2020 Federal Plain Language Summit","summary" : "Join us for discussion from government and private-sector leaders on how to advance plain language in government communications. Hear lessons learned and victories of every size.","date" : "2020-10-27T10:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey","katina-stapleton" : "Katina Stapleton","nicole-fenton" : "Nicole Fenton","martha-dorris" : "Martha Dorris","annetta-cheek" : "Annetta Cheek","joe-kimble" : "Joe Kimble","ginny-redish" : "Ginny Redish","scott-kubie" : "Scott Kubie","mark-m-mchale" : "Mark M. McHale ","bethany-blakey" : "Bethany Blakey","abby-covert" : "Abby Covert"},"topics" : { "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "plain-language" : "Plain language", "professional-development" : "Professional development", "user-experience" : "User experience" },"primary_image" : { "uid" : "plain-language", "alt" : "Plain Language / plainlanguage.gov", "width" : "400", "height" : "400", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-10-01-plain-language-summit-2020.md", "filepath" :"events/2020/10/2020-10-01-plain-language-summit-2020.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/10/2020-10-01-plain-language-summit-2020.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/10/2020-10-01-plain-language-summit-2020.md","slug" : "plain-language-summit-2020","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/10/27/plain-language-summit-2020/" },{"kicker" : "DAP Learning Series","title" :"Analytics Case Study Part 3: Action","deck" : "How to take action using the analysis and insights you created using DAP and Google Analytics.","summary" : "In this webinar, we’ll address how to use the analysis and insights you created using DAP Google Analytics, to take action.","date" : "2020-10-21T13:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden","freddie-blicher" : "Freddie Blicher"},"topics" : { "analytics" : "Analytics", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-10-21-analytics-case-study-part-3-action.md", "filepath" :"events/2020/10/2020-10-21-analytics-case-study-part-3-action.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/10/2020-10-21-analytics-case-study-part-3-action.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/10/2020-10-21-analytics-case-study-part-3-action.md","slug" : "analytics-case-study-part-3-action","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/10/21/analytics-case-study-part-3-action/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - October 2020","deck" : "Deceptive design patterns—also known as “Dark Patterns”","summary" : "In this talk, we will uncover some of these tricks, and show what we all can do to assure that deceptive design patterns stay out of the sites we build.","date" : "2020-10-15T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams","ron-bronson" : "Ron Bronson"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"primary_image" : { "uid" : "uswds-logo", "alt" : "The U.S. Web Design System logo", "width" : "598", "height" : "566", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-10-15-uswds-monthly-call-october-2020.md", "filepath" :"events/2020/10/2020-10-15-uswds-monthly-call-october-2020.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/10/2020-10-15-uswds-monthly-call-october-2020.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/10/2020-10-15-uswds-monthly-call-october-2020.md","slug" : "uswds-monthly-call-october-2020","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/10/15/uswds-monthly-call-october-2020/" },{"kicker" : "DAP Learning Series","title" :"Analytics Case Study Part 2: Analysis","deck" : "How to pull reporting and conduct analysis through the lens of your analytics strategy.","summary" : "In this workshop, we’ll address how to pull reporting and conduct analysis through the lens of your analytics strategy.","date" : "2020-09-24T15:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden","freddie-blicher" : "Freddie Blicher"},"topics" : { "analytics" : "Analytics", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-09-24-dap-analytics-case-study-part-2.md", "filepath" :"events/2020/08/2020-09-24-dap-analytics-case-study-part-2.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/08/2020-09-24-dap-analytics-case-study-part-2.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/08/2020-09-24-dap-analytics-case-study-part-2.md","slug" : "dap-analytics-case-study-part-2","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/09/24/dap-analytics-case-study-part-2/" },{"kicker" : "Plain Language","title" :"Plain Language Basics: Online Workshop","deck" : "","summary" : "Take this three-hour online workshop to learn how to write and edit in plain language.","date" : "2020-09-10T13:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey"},"topics" : { "communication" : "Communication", "content-strategy" : "Content strategy", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-09-10-taking-plain-language-workshop-online.md", "filepath" :"events/2020/09/2020-09-10-taking-plain-language-workshop-online.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/09/2020-09-10-taking-plain-language-workshop-online.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/09/2020-09-10-taking-plain-language-workshop-online.md","slug" : "taking-plain-language-workshop-online","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/09/10/taking-plain-language-workshop-online/" },{"kicker" : "DAP Learning Series","title" :"Analytics Case Study Part 1: Assessment","deck" : "How to assess your analytics strategy to ensure you’re pulling impactful and relevant data","summary" : "In this workshop, we’ll address how to assess your web analytics strategy to ensure you’re pulling the most impactful and relevant data to enrich your analysis and understanding of your website performance.","date" : "2020-08-26T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden","freddie-blicher" : "Freddie Blicher"},"topics" : { "analytics" : "Analytics", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-08-26-dap-analytics-case-study-part-1.md", "filepath" :"events/2020/08/2020-08-26-dap-analytics-case-study-part-1.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/08/2020-08-26-dap-analytics-case-study-part-1.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/08/2020-08-26-dap-analytics-case-study-part-1.md","slug" : "dap-analytics-case-study-part-1","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/08/26/dap-analytics-case-study-part-1/" },{"title" :"USWDS Monthly Call - August 2020","deck" : "Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.","summary" : "Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.","date" : "2020-08-20T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams","suran-de-silva" : "Suran De Silva"},"topics" : { "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"primary_image" : { "uid" : "uswds-2-illio-feature-image", "alt" : "A colorful collection of screens and interface components", "width" : "1548", "height" : "906", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-08-20-uswds-monthly-call-august-2020.md", "filepath" :"events/2020/08/2020-08-20-uswds-monthly-call-august-2020.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/08/2020-08-20-uswds-monthly-call-august-2020.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/08/2020-08-20-uswds-monthly-call-august-2020.md","slug" : "uswds-monthly-call-august-2020","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/08/20/uswds-monthly-call-august-2020/" },{"kicker" : "Plain Language","title" :"Plain Language Basics: Online Workshop","deck" : "","summary" : "Take this three-hour online workshop to learn how to write and edit in plain language.","date" : "2020-08-11T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey"},"topics" : { "communication" : "Communication", "content-strategy" : "Content strategy", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-08-11-plain-language-basics-online-class.md", "filepath" :"events/2020/08/2020-08-11-plain-language-basics-online-class.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/08/2020-08-11-plain-language-basics-online-class.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/08/2020-08-11-plain-language-basics-online-class.md","slug" : "plain-language-basics-online-class","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/08/11/plain-language-basics-online-class/" },{"kicker" : "User Experience","title" :"2020 Government UX Summit: July 28, 29, and 30","deck" : "","summary" : "A remote event covering user experience (UX) methods, service design, and managing UX in the government.","date" : "2020-07-28T11:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andrew-do" : "Andrew Do","angela-smithers" : "Angela Y. Smithers","anthony-j-schulzetenberg" : "Anthony J Schulzetenberg","brooke-dine" : "Brooke Dine","caroline-kyungae-smith" : "Caroline Kyungae Smith","christy-hermansen" : "Christy Hermansen","jean-fox" : "Jean Fox","jo-dwyer" : "Jo Dwyer","john-pull" : "John Pull","katherine-b-nammacher" : "Katherine B Nammacher","margo-kabel" : "Margo Kabel","maya-rhodan" : "Maya Rhodan","sarah-rigdon" : "Sarah Rigdon"},"topics" : { "design" : "Design", "product-and-project-management" : "Product and project management", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "ux-government-summit-2020", "alt" : "Government UX Summit 2020", "width" : "1280", "height" : "720", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-07-28-2020-government-ux-summit.md", "filepath" :"events/2020/07/2020-07-28-2020-government-ux-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/07/2020-07-28-2020-government-ux-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/07/2020-07-28-2020-government-ux-summit.md","slug" : "2020-government-ux-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/07/28/2020-government-ux-summit/" },{"kicker" : "DAP Learning Series","title" :"Analytics Lessons From Canada.ca","deck" : "We’ll be talking analytics goals, lessons, barriers, and successes with our neighbors up north.","summary" : "In this session, we’ll be joined by Nicholas Pjontek of Canada.ca. Nick will talk about some of the analytics goals, lessons, barriers, and successes in the government of Canada.","date" : "2020-07-23T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"nicolas-pjontek" : "Nicolas Pjontek","tlowden" : "Tim Lowden","freddie-blicher" : "Freddie Blicher"},"topics" : { "analytics" : "Analytics", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-07-23-dap-learning-series-lessons-from-canadaca.md", "filepath" :"events/2020/07/2020-07-23-dap-learning-series-lessons-from-canadaca.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/07/2020-07-23-dap-learning-series-lessons-from-canadaca.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/07/2020-07-23-dap-learning-series-lessons-from-canadaca.md","slug" : "dap-learning-series-lessons-from-canadaca","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/07/23/dap-learning-series-lessons-from-canadaca/" },{"title" :"Making Remote Work Work for Journey Mapping ","deck" : "","summary" : "Join us for a discussion about the value of journey mapping, and how to adapt the mapping process to make the most out of remote collaboration.","date" : "2020-07-09T13:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"julie-strothman" : "Julie Strothman","matt-dobson" : "Matt Dobson"},"topics" : { "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-07-09-making-remote-work-work-for-journey.md", "filepath" :"events/2020/07/2020-07-09-making-remote-work-work-for-journey.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/07/2020-07-09-making-remote-work-work-for-journey.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/07/2020-07-09-making-remote-work-work-for-journey.md","slug" : "making-remote-work-work-for-journey","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/07/09/making-remote-work-work-for-journey/" },{"kicker" : "DAP Learning Series","title" :"Shifting Your Metrics Mindset","deck" : "Learn how to orient your analytics strategy around success metrics.","summary" : "In this session, we’ll discuss the classic suite of “marketing metrics” vs what’s more important to us in government “content-based metrics”.","date" : "2020-06-24T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : { "analytics" : "Analytics", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-06-24-dap-learning-series-shifting-your-metrics.md", "filepath" :"events/2020/06/2020-06-24-dap-learning-series-shifting-your-metrics.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/06/2020-06-24-dap-learning-series-shifting-your-metrics.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/06/2020-06-24-dap-learning-series-shifting-your-metrics.md","slug" : "dap-learning-series-shifting-your-metrics","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/06/24/dap-learning-series-shifting-your-metrics/" },{"title" :"USWDS Monthly Call: Design Modernization and the Importance of Designers","deck" : "","summary" : "The June 2020 USWDS monthly focused on the design system and design modernization with guest speakers from 18F. Dan Williams, USWDS product lead, led the call and facilitated a live question and answer session with event attendees.","date" : "2020-06-18T15:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"christine-bath" : "Christine Bath","dan-williams" : "Dan Williams","laura-gerhardt" : "Laura Gerhardt","austin-hernandez" : "Austin Hernandez"},"topics" : { "design" : "Design", "user-experience" : "User experience" },"primary_image" : { "uid" : "uswds-2-illio-feature-image", "alt" : "A colorful collection of screens and interface components", "width" : "1548", "height" : "906", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-06-18-uswds-monthly-call-design-modernization-importance.md", "filepath" :"events/2020/06/2020-06-18-uswds-monthly-call-design-modernization-importance.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/06/2020-06-18-uswds-monthly-call-design-modernization-importance.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/06/2020-06-18-uswds-monthly-call-design-modernization-importance.md","slug" : "uswds-monthly-call-design-modernization-importance","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/06/18/uswds-monthly-call-design-modernization-importance/" },{"kicker" : "This Week's IDEA","title" :"Build Sites to Address the Entire User Journey","deck" : "Making Remote Work Work for Journey Mapping","summary" : "This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.","date" : "2020-06-16T15:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ben-peterson" : "Ben Peterson","julie-strothman" : "Julie Strothman","mark-trammell" : "Mark Trammell","matt-dobson" : "Matt Dobson"},"topics" : { "customer-experience" : "Customer experience", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "user-experience" : "User experience" },"primary_image" : { "uid" : "this-weeks-idea-card", "alt" : "the words, "This Week's IDEA" with a line drawing of a lightbulb in white, on dark blue background", "width" : "1073", "height" : "600", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-06-16-build-sites-to-address-the-entire-user-journey.md", "filepath" :"news/2020/06/2020-06-16-build-sites-to-address-the-entire-user-journey.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2020/06/2020-06-16-build-sites-to-address-the-entire-user-journey.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2020/06/2020-06-16-build-sites-to-address-the-entire-user-journey.md","slug" : "build-sites-address-entire-user-journey","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2020/06/16/build-sites-address-entire-user-journey/" },{"kicker" : "DAP Learning Series","title" :"Become a DAP Certified Analyst","deck" : "Learn about the Digital Analytics Program (DAP) exam and how you can use it to demonstrate your analytics mastery","summary" : "In this session, we’ll tell you about the Digital Analytics Program’s Certified Analyst exam and how you can use it to demonstrate your analytics mastery!","date" : "2020-05-27T13:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : { "analytics" : "Analytics", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-05-27-dap-learning-series-become-a-dap.md", "filepath" :"events/2020/05/2020-05-27-dap-learning-series-become-a-dap.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/05/2020-05-27-dap-learning-series-become-a-dap.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/05/2020-05-27-dap-learning-series-become-a-dap.md","slug" : "dap-learning-series-become-a-dap","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/05/27/dap-learning-series-become-a-dap/" },{"title" :"USWDS Monthly Call - Cards, Forms, and Data Visualizations","deck" : "U.S. Web Design System Product Lead, Dan Williams, and team talked about the design system and answered audience questions.","summary" : "The May 2020 USWDS monthly call revisited the design system’s card and forms components. Speakers also paid special attention to data visualization.","date" : "2020-05-21T15:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ben-judy" : "Ben Judy","dan-williams" : "Dan Williams","james-mejia" : "James Mejia","jared-cunha" : "Jared Cunha","william-bagayoko" : "William Bagayoko"},"topics" : { "user-experience" : "User experience" },"primary_image" : { "uid" : "uswds-2-illio-feature-image", "alt" : "A colorful collection of screens and interface components", "width" : "1548", "height" : "906", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-05-21-uswds-monthly-call-may-2020.md", "filepath" :"events/2020/05/2020-05-21-uswds-monthly-call-may-2020.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/05/2020-05-21-uswds-monthly-call-may-2020.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/05/2020-05-21-uswds-monthly-call-may-2020.md","slug" : "uswds-monthly-call-may-2020","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/05/21/uswds-monthly-call-may-2020/" },{"kicker" : "This Week's IDEA","title" :"Promote Continuity to Better Support Customer Journeys","deck" : "Using service design to focus on "how it works"","summary" : "This week, we’re exploring what it means to promote continuity, and we’re taking a look at ways to use service design to deliver a great experience.","date" : "2020-05-12T17:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ammie-farraj-feijoo" : "Ammie Farraj Feijoo","dan-williams" : "Dan Williams"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "digital-service-delivery" : "Digital service delivery", "user-experience" : "User experience" },"primary_image" : { "uid" : "twidea-9-breakout-group-brainstorm", "alt" : "Photo of a people working together in a conference room at GSA. All are seated at tables while one person takes notes at a whiteboard.", "width" : "2016", "height" : "1512", "credit" : "", "caption" : "A breakout group brainstorms what it means to deliver an experience that solves a problem at the board.", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-05-12-promote-continuity-better-support-customer-journeys.md", "filepath" :"news/2020/05/2020-05-12-promote-continuity-better-support-customer-journeys.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2020/05/2020-05-12-promote-continuity-better-support-customer-journeys.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2020/05/2020-05-12-promote-continuity-better-support-customer-journeys.md","slug" : "promote-continuity-better-support-customer-journeys","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2020/05/12/promote-continuity-better-support-customer-journeys/" },{"kicker" : "DAP Learning Series","title" :"An Introduction to the Basics of DAP","deck" : "Learn about the reporting interface, common terminology, and basic reports in Google Analytics","summary" : "New to DAP? No problem. Join us to learn about the reporting interface, common terminology, and basic reports. This 2.5 - 3 hour session is designed for novice users to “get off the ground” with DAP and Google Analytics.","date" : "2020-04-23T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden","freddie-blicher" : "Freddie Blicher"},"topics" : { "analytics" : "Analytics", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-02-23-dap-learning-series-an-introduction-basics.md", "filepath" :"events/2020/02/2020-02-23-dap-learning-series-an-introduction-basics.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/02/2020-02-23-dap-learning-series-an-introduction-basics.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/02/2020-02-23-dap-learning-series-an-introduction-basics.md","slug" : "dap-learning-series-an-introduction-basics","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/04/23/dap-learning-series-an-introduction-basics/" },{"kicker" : "DAP Learning Series","title" :"Justifying the Web Analyst's Role in Your Organization","deck" : "How to justify an analysts role on your team and make a business case for this person to leadership.","summary" : "In this workshop, we’ll address how to think about justifying an analyst role on your team, and talk about the role’s many hats, as well as making the business case to your leadership team.","date" : "2020-03-25T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"freddie-blicher" : "Freddie Blicher"},"topics" : { "analytics" : "Analytics", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-02-25-dap-learning-series-justifying-web-analysts.md", "filepath" :"events/2020/02/2020-02-25-dap-learning-series-justifying-web-analysts.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/02/2020-02-25-dap-learning-series-justifying-web-analysts.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/02/2020-02-25-dap-learning-series-justifying-web-analysts.md","slug" : "dap-learning-series-justifying-web-analysts","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/03/25/dap-learning-series-justifying-web-analysts/" },{"kicker" : "21st Century IDEA","title" :"Updates on 21st Century IDEA: Key Insights \u0026 Lessons Learned","deck" : "","summary" : "We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.","date" : "2020-03-17T12:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"stephanie-santana" : "Stephanie Santana"},"topics" : { "analytics" : "Analytics", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "user-experience" : "User experience" },"primary_image" : { "uid" : "this-weeks-idea-card", "alt" : "the words, "This Week's IDEA" with a line drawing of a lightbulb in white, on dark blue background", "width" : "1073", "height" : "600", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-03-17-updates-on-21st-century-idea-key.md", "filepath" :"news/2020/03/2020-03-17-updates-on-21st-century-idea-key.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2020/03/2020-03-17-updates-on-21st-century-idea-key.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2020/03/2020-03-17-updates-on-21st-century-idea-key.md","slug" : "updates-on-21st-century-idea-key","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2020/03/17/updates-on-21st-century-idea-key/" },{"kicker" : "Plain Language","title" :"Readability Audits of Government Websites with Katherine Spivey","deck" : "","summary" : "In this meeting, we’ll talk about readability audits and formulas and how they work—and don’t work—to improve web content and the users’ experience.","date" : "2020-03-11T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "plain-language" : "Plain language", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-03-11-katherine-spivey-on-readability-audits-government.md", "filepath" :"events/2020/03/2020-03-11-katherine-spivey-on-readability-audits-government.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/03/2020-03-11-katherine-spivey-on-readability-audits-government.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/03/2020-03-11-katherine-spivey-on-readability-audits-government.md","slug" : "katherine-spivey-on-readability-audits-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/03/11/katherine-spivey-on-readability-audits-government/" },{"kicker" : "UX","title" :"Call for Participation: Government UX Summit 2020","deck" : "We’re looking for speakers to share their experiences as UX practitioners in government.","summary" : "We’re looking for speakers to share their experiences as UX practitioners in government.","date" : "2020-02-27T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jean-fox" : "Jean Fox"},"topics" : { "design" : "Design", "plain-language" : "Plain language", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "ux-government-summit-2020", "alt" : "Government UX Summit 2020", "width" : "1280", "height" : "720", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-02-26-call-for-government-ux-summit.md", "filepath" :"news/2020/02/2020-02-26-call-for-government-ux-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2020/02/2020-02-26-call-for-government-ux-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2020/02/2020-02-26-call-for-government-ux-summit.md","slug" : "call-for-government-ux-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2020/02/27/call-for-government-ux-summit/" },{"title" :"Making a Mobile-Friendly Website Using the ADAPT Model","deck" : "Learn how to improve the user experience of your website by following the ADAPT Model to enhance the performance of your content on cellular networks or mobile devices.","summary" : "","date" : "2020-02-25T15:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-fern" : "David Fern"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "mobile" : "Mobile", "user-experience" : "User experience" },"primary_image" : { "uid" : "mobilegov-event", "alt" : "", "width" : "", "height" : "", "credit" : "", "caption" : "", "format" : "" },"branch" : "bc-archive-content-3", "filename" :"2020-02-25-making-a-mobilefriendly-website-using-adapt.md", "filepath" :"events/2020/02/2020-02-25-making-a-mobilefriendly-website-using-adapt.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/02/2020-02-25-making-a-mobilefriendly-website-using-adapt.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/02/2020-02-25-making-a-mobilefriendly-website-using-adapt.md","slug" : "making-a-mobilefriendly-website-using-adapt","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/02/25/making-a-mobilefriendly-website-using-adapt/" },{"kicker" : "DAP Learning Series","title" :"The YouTube Event Option","deck" : "Learn how to track plays of embedded YouTube videos on your DAP-enabled pages","summary" : "In this session, you’ll learn how to track plays of embedded YouTube videos on your DAP-enabled pages, and how to create reports for analysis.","date" : "2020-02-19T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden","freddie-blicher" : "Freddie Blicher"},"topics" : { "analytics" : "Analytics", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-02-19-dap-learning-series-youtube-event-option.md", "filepath" :"events/2020/02/2020-02-19-dap-learning-series-youtube-event-option.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/02/2020-02-19-dap-learning-series-youtube-event-option.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/02/2020-02-19-dap-learning-series-youtube-event-option.md","slug" : "dap-learning-series-youtube-event-option","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/02/19/dap-learning-series-youtube-event-option/" },{"kicker" : "UX","title" :"Deep Dive into the UX Field","deck" : "An interview with an Innovation Specialist at U.S. Department of the Interior’s Office of Natural Resources Revenue (ONRR).","summary" : "There is a growing number of uses for user experience (UX) design, as well as a growing alphabet of UX-related careers; this series will offer some insight into the field by speaking with UX experts in government.","date" : "2020-02-11T12:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"stephanie-santana" : "Stephanie Santana"},"topics" : { "design" : "Design", "user-experience" : "User experience" },"primary_image" : { "uid" : "ux-nrrd-fb", "alt" : "Screen capture of a land ownership data map of the United States.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Dark green areas of the map indicate federal lands and waters, a medium shade of green shows Native American lands, and light green is used on other lands (state, local, or private).", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-02-11-deep-dive-into-ux-field.md", "filepath" :"news/2020/02/2020-02-11-deep-dive-into-ux-field.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2020/02/2020-02-11-deep-dive-into-ux-field.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2020/02/2020-02-11-deep-dive-into-ux-field.md","slug" : "deep-dive-into-ux-field","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2020/02/11/deep-dive-into-ux-field/" },{"kicker" : "User Experience","title" :"UX Documentation: Convince Them the Problem Is Real","deck" : "If you want to make worthwhile investments in the way you interact with customers, think user experience.","summary" : "If you want to make worthwhile investments in the way you interact with customers, think UX. Here are some ways to communicate user experience to key stakeholders and gain support for UX improvement projects.","date" : "2019-12-17T15:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"amanda-dean" : "Amanda Dean"},"topics" : { "design" : "Design", "user-experience" : "User experience" },"featured_image" : { "uid" : "sketchbook-wireframes", "alt" : "" },"branch" : "bc-archive-content-3", "filename" :"2019-12-17-ux-documentation-convince-them-problem-real.md", "filepath" :"news/2019/12/2019-12-17-ux-documentation-convince-them-problem-real.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2019/12/2019-12-17-ux-documentation-convince-them-problem-real.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2019/12/2019-12-17-ux-documentation-convince-them-problem-real.md","slug" : "ux-documentation-convince-them-problem-real","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2019/12/17/ux-documentation-convince-them-problem-real/" },{"title" :"Ginny Redish: How to Collaborate on Strategies","deck" : "","summary" : "How does content strategy mesh with business, user experience (UX), and a marketing strategy?","date" : "2019-11-13T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ginny-redish" : "Ginny Redish"},"topics" : { "content-strategy" : "Content strategy", "plain-language" : "Plain language", "user-experience" : "User experience" },"primary_image" : { "uid" : "plainlanguage-ginny-redish-card", "alt" : "Plain Language Community: How to Collaborate on Strategies with Ginny Redish", "width" : "1280", "height" : "720", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2019-11-13-ginny-redish-how-collaborate-on-strategies.md", "filepath" :"events/2019/11/2019-11-13-ginny-redish-how-collaborate-on-strategies.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2019/11/2019-11-13-ginny-redish-how-collaborate-on-strategies.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2019/11/2019-11-13-ginny-redish-how-collaborate-on-strategies.md","slug" : "ginny-redish-how-collaborate-on-strategies","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/11/13/ginny-redish-how-collaborate-on-strategies/" },{"title" :"SUCCESS STORY: The U.S. Web Design System 2.0 from GSA","deck" : "Code.gov breaks down the latest USWDS 2.0 release with highlights of the most important features that will help teams build better websites for the American public.","summary" : "Code.gov breaks down the latest USWDS 2.0 release with highlights of the most important features that will help teams build better websites for the American public.","date" : "2019-06-10T11:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jeremyzilar" : "Jeremy Zilar"},"topics" : { "design" : "Design", "open-source" : "Open source", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2019-06-10-success-story-us-web-design-system.md", "filepath" :"news/2019/06/2019-06-10-success-story-us-web-design-system.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2019/06/2019-06-10-success-story-us-web-design-system.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2019/06/2019-06-10-success-story-us-web-design-system.md","source" : "codegov","source_url" : "https://medium.com/codedotgov/success-story-the-u-s-web-design-system-2-0-from-gsa-be66295b6e5f","slug" : "success-story-us-web-design-system","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2019/06/10/success-story-us-web-design-system/" },{"title" :"2019 Virtual Student Federal Service (VSFS) Info Session","deck" : "","summary" : "An overview of how your agency can participate in this year’s VSFS program.","date" : "2019-05-21T13:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bridget-roddy" : "Bridget Roddy","jeremiah-azurin" : "Jeremiah Azurin","stefano-rivolta" : "Stefano Rivolta","tristan-williamson" : "Tristan Williamson"},"topics" : { "social-media" : "Social media", "user-experience" : "User experience" },"primary_image" : { "uid" : "vsfs-card", "alt" : "Virtual Student Federal Service 10 year anniversary graphic with 2019 registration dates and photos of past interns.", "width" : "844", "height" : "473", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2019-05-21-2019-virtual-student-federal-service-vsfs-info-session.md", "filepath" :"events/2019/05/2019-05-21-2019-virtual-student-federal-service-vsfs-info-session.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2019/05/2019-05-21-2019-virtual-student-federal-service-vsfs-info-session.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2019/05/2019-05-21-2019-virtual-student-federal-service-vsfs-info-session.md","slug" : "2019-virtual-student-federal-service-vsfs-info-session","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/05/21/2019-virtual-student-federal-service-vsfs-info-session/" },{"title" :"Human-centered design for IT centralization","deck" : "Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve.","summary" : "Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve.","date" : "2019-05-20T13:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jeremyzilar" : "Jeremy Zilar"},"topics" : { "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2019-05-20-humancentered-design-for-it-centralization.md", "filepath" :"news/2019/05/2019-05-20-humancentered-design-for-it-centralization.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2019/05/2019-05-20-humancentered-design-for-it-centralization.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2019/05/2019-05-20-humancentered-design-for-it-centralization.md","source" : "18f","source_url" : "https://18f.gsa.gov/2019/04/03/hcd-for-centralization-series-1-why-prioritizing-users-is-important/","slug" : "humancentered-design-for-it-centralization","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2019/05/20/humancentered-design-for-it-centralization/" },{"title" :"Government UX Summit 2019","deck" : "Methods, Management, and Design","summary" : "Sponsored by the User Experience Community of Practice (UX CoP) and DigitalGov, this event is an opportunity to share experiences and lessons learned in UX and network with other UX practitioners from across the government.","date" : "2019-05-15T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "user-experience" : "User experience" },"featured_image" : { "uid" : "govt-ux-summit-2019", "alt" : "" },"branch" : "bc-archive-content-3", "filename" :"2019-05-15-2019-government-ux-summit.md", "filepath" :"events/2019/05/2019-05-15-2019-government-ux-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2019/05/2019-05-15-2019-government-ux-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2019/05/2019-05-15-2019-government-ux-summit.md","slug" : "2019-government-ux-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/05/15/2019-government-ux-summit/" },{"title" :"Journey Maps as Communication Tools","deck" : "The team at Office of Natural Resources Revenue wrote about how they use journey mapping to help teams look at their agency’s processes in a more comprehensive way.","summary" : "The team at Office of Natural Resources Revenue wrote about how they use journey mapping to help teams look at their agency’s processes in a more comprehensive way.","date" : "2019-05-07T10:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jeremyzilar" : "Jeremy Zilar"},"topics" : { "design" : "Design", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2019-05-07-journey-maps-as-communication-tools.md", "filepath" :"news/2019/05/2019-05-07-journey-maps-as-communication-tools.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2019/05/2019-05-07-journey-maps-as-communication-tools.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2019/05/2019-05-07-journey-maps-as-communication-tools.md","source" : "doi-revenuedata","source_url" : "https://revenuedata.doi.gov/blog/journey-mapping/","slug" : "journey-maps-as-communication-tools","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2019/05/07/journey-maps-as-communication-tools/" },{"title" :"An Introduction to the DHA Usability Lab","deck" : "Overview, Case Studies, and What’s Next","summary" : "Join us for an overview of the DHA Usability Lab, and the resources they provide to improve customer experience.","date" : "2019-04-16T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dr-julie-kinn" : "Dr. Julie Kinn"},"topics" : { "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2019-04-16-an-introduction-dha-usability-lab-overview-case-studies-whats-next.md", "filepath" :"events/2019/04/2019-04-16-an-introduction-dha-usability-lab-overview-case-studies-whats-next.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2019/04/2019-04-16-an-introduction-dha-usability-lab-overview-case-studies-whats-next.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2019/04/2019-04-16-an-introduction-dha-usability-lab-overview-case-studies-whats-next.md","slug" : "an-introduction-dha-usability-lab-overview-case-studies-whats-next","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/04/16/an-introduction-dha-usability-lab-overview-case-studies-whats-next/" },{"title" :"How to track performance","deck" : "A step-by-step guide to picking metrics and tools for tracking performance on your site.","summary" : "A step-by-step guide to picking metrics and tools for tracking performance on your site.","date" : "2019-04-10T18:04:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams","maya-benari" : "Maya Benari","shawn-allen" : "Shawn Allen"},"topics" : { "budgeting-and-performance" : "Budgeting and performance", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"how-track-performance.md", "filepath" :"resources/how-track-performance.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/how-track-performance.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/how-track-performance.md","source" : "uswds","source_url" : "https://designsystem.digital.gov/performance/how/","slug" : "/resources/how-track-performance","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/resources/how-track-performance/" },{"title" :"Caroline Jarrett on How to Design a Better Form","deck" : "","summary" : "We have a lot of forms in government, and many of them would benefit from better design. In this talk, Caroline Jarrett will explore a curriculum she’s working on about how to design forms.","date" : "2019-04-09T15:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"caroline-jarrett" : "Caroline Jarrett"},"topics" : { "design" : "Design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2019-04-09-caroline-jarrett-on-how-design-a-better-form.md", "filepath" :"events/2019/04/2019-04-09-caroline-jarrett-on-how-design-a-better-form.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2019/04/2019-04-09-caroline-jarrett-on-how-design-a-better-form.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2019/04/2019-04-09-caroline-jarrett-on-how-design-a-better-form.md","slug" : "caroline-jarrett-on-how-design-a-better-form","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/04/09/caroline-jarrett-on-how-design-a-better-form/" },{"title" :"Introducing USWDS 2.0","deck" : "Reinvent the experience, not the wheel","summary" : "Today’s update introduces a powerful toolkit of new features to help make creating useful, consistent digital services faster, simpler, and more fun.","date" : "2019-04-08T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams","maya-benari" : "Maya Benari"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"featured_image" : { "uid" : "uswds-2-illio-feature-image-black", "alt" : "A colorful collection of screens and interface components" },"branch" : "bc-archive-content-3", "filename" :"2019-04-08-introducing-uswds-2.md", "filepath" :"news/2019/04/2019-04-08-introducing-uswds-2.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2019/04/2019-04-08-introducing-uswds-2.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2019/04/2019-04-08-introducing-uswds-2.md","slug" : "introducing-uswds-2","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2019/04/08/introducing-uswds-2/" },{"title" :"18F Methods","deck" : "A collection of tools that describe how teams can put human-centered design into practice.","summary" : "A collection of tools that describe how teams can put human-centered design into practice.","date" : "2019-04-02T17:25:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jeremyzilar" : "Jeremy Zilar"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "product-and-project-management" : "Product and project management", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"18f-methods.md", "filepath" :"resources/18f-methods.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/18f-methods.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/18f-methods.md","source" : "18f","source_url" : "https://methods.18f.gov/","slug" : "18f-methods","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/18f-methods/" },{"title" :"Dalia El-Shimy on Mixed Methods Design Research","deck" : "","summary" : "How should designers collect data and how can they use that data to inform their work? Dalia El-Shimy, UX Research Lead at Shopify’s Montreal Office, will share how her team uses mixed methods research in support of its design decisions.","date" : "2019-02-27T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andrew-maier" : "Andrew Maier","ben-peterson" : "Ben Peterson","dalia-elshimy" : "Dalia El-Shimy"},"topics" : { "design" : "Design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2019-02-27-dalia-elshimy-on-mixed-methods-design-research.md", "filepath" :"events/2019/02/2019-02-27-dalia-elshimy-on-mixed-methods-design-research.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2019/02/2019-02-27-dalia-elshimy-on-mixed-methods-design-research.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2019/02/2019-02-27-dalia-elshimy-on-mixed-methods-design-research.md","slug" : "dalia-elshimy-on-mixed-methods-design-research","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/02/27/dalia-elshimy-on-mixed-methods-design-research/" },{"title" :"Introduction to remote moderated usability testing, part 1: What and why","deck" : "An introduction to usability testing, why it’s important, and how to talk about things that aren’t required to do a usability test","summary" : "","date" : "2018-12-10T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andrew-maier" : "Andrew Maier"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2018-12-10-an-introduction-usability-testing-why.md", "filepath" :"news/2018/12/2018-12-10-an-introduction-usability-testing-why.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2018/12/2018-12-10-an-introduction-usability-testing-why.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2018/12/2018-12-10-an-introduction-usability-testing-why.md","source" : "18f","source_url" : "https://18f.gsa.gov/2018/11/14/introduction-to-remote-moderated-usability-testing-part-1/","slug" : "an-introduction-usability-testing-why","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2018/12/10/an-introduction-usability-testing-why/" },{"title" :"Collaborating for Better Design, Technology, and User Experience","summary" : "Overview of initiatives across Federal government that focus on IT design, development and accessibility.","date" : "2018-08-30T12:18:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"john-sullivan" : "John Sullivan"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "product-and-project-management" : "Product and project management", "usability" : "Usability", "user-experience" : "User experience" },"featured_image" : { "uid" : "accessibility-stock-photo", "alt" : "Photo of two men working on mobile app development and design at a whiteboard." },"branch" : "bc-archive-content-3", "filename" :"2018-08-30-collaborating-for-better-design-technology-user-experience.md", "filepath" :"news/2018/08/2018-08-30-collaborating-for-better-design-technology-user-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2018/08/2018-08-30-collaborating-for-better-design-technology-user-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2018/08/2018-08-30-collaborating-for-better-design-technology-user-experience.md","slug" : "collaborating-for-better-design-technology-user-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2018/08/30/collaborating-for-better-design-technology-user-experience/" },{"title" :"Getting Started with USWDS 2.0","summary" : "The U.S. Web Design System team will show you how to get started with USWDS 2.0: how to set up your project colors, fonts, and more.","date" : "2018-08-24T13:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "design" : "Design", "human-centered-design" : "Human-centered design", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"featured_image" : { "uid" : "getting-started-with-uswds-2", "alt" : "" },"branch" : "bc-archive-content-3", "filename" :"2018-08-24-getting-started-with-uswds-20.md", "filepath" :"events/2018/08/2018-08-24-getting-started-with-uswds-20.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2018/08/2018-08-24-getting-started-with-uswds-20.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2018/08/2018-08-24-getting-started-with-uswds-20.md","slug" : "getting-started-with-uswds-20","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/08/24/getting-started-with-uswds-20/" },{"title" :"Plain Language Summit 2018","deck" : "","summary" : "The federal Plain Language community is holding their first all-day summit in Washington D.C., and you’re invited!","date" : "2018-07-20T10:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"anne-meeker" : "Anne Meeker","donna-garland" : "Donna Garland","eric-kanter" : "Eric Kanter","ginny-redish" : "Ginny Redish","joe-kimble" : "Joe Kimble","jonathan-rubin" : "Jonathan Rubin","katherine-spivey" : "Katherine Spivey","katina-stapleton" : "Katina Stapleton","lgodfrey" : "Laura Godfrey","meredith-larson" : "Meredith Larson"},"topics" : { "plain-language" : "Plain language", "user-experience" : "User experience" },"primary_image" : { "uid" : "plain-language-summit-2018", "alt" : "Plain Language Summit 2018", "width" : "1280", "height" : "720", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2018-07-20-plain-language-summit.md", "filepath" :"events/2018/07/2018-07-20-plain-language-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2018/07/2018-07-20-plain-language-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2018/07/2018-07-20-plain-language-summit.md","slug" : "plain-language-summit-2018","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/07/20/plain-language-summit-2018/" },{"title" :"Experiments in Tweaking Agile for UX","summary" : "Designers at the Federal Reserve Board share how they adjusted the agile process to work better for their team.","date" : "2018-07-17T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"meghan-lazier" : "Meghan Lazier","jessica-skretch" : "Jessica Skretch"},"topics" : { "design" : "Design", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"featured_image" : { "uid" : "agile-ux-title", "alt" : "Featured image al text." },"branch" : "bc-archive-content-3", "filename" :"2018-07-17-experiments-in-tweaking-agile-for-ux.md", "filepath" :"news/2018/07/2018-07-17-experiments-in-tweaking-agile-for-ux.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2018/07/2018-07-17-experiments-in-tweaking-agile-for-ux.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2018/07/2018-07-17-experiments-in-tweaking-agile-for-ux.md","slug" : "experiments-in-tweaking-agile-for-ux","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2018/07/17/experiments-in-tweaking-agile-for-ux/" },{"title" :"Introducing Accessibility for Teams","deck" : "A guide to making products more accessible for everyone","summary" : "A quick-start guide for embedding accessibility and inclusive design into a team’s workflow.","date" : "2018-07-10T16:38:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"maya-benari" : "Maya Benari"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "research" : "Research", "user-experience" : "User experience" },"featured_image" : { "uid" : "accessibility-for-teams-2", "alt" : "Colorful graphic of a group of handicapped symbols" },"branch" : "bc-archive-content-3", "filename" :"2018-07-10-introducing-accessibillity-teams.md", "filepath" :"news/2018/07/2018-07-10-introducing-accessibillity-teams.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2018/07/2018-07-10-introducing-accessibillity-teams.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2018/07/2018-07-10-introducing-accessibillity-teams.md","slug" : "introducing-accessibility-for-teams","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2018/07/10/introducing-accessibility-for-teams/" },{"title" :"Accessibility for content designers","deck" : "Accessible writing ensures your content is easier for everyone to read. As we build government services, we want to ensure they are accessible and welcoming to everyone who needs to use them.","summary" : "","date" : "2018-07-09T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"primary_image" : { "uid" : "accessibility-for-teams-guide", "alt" : "Illustration of seven people in a meeting in office. One is standing, six, using laptops, are seated at a conference table. One employee is in a wheelchair.", "width" : "5800", "height" : "3379", "credit" : "", "caption" : "Color_life/iStock via Getty Images", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"content-design.md", "filepath" :"guides/accessibility-for-teams/content-design.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/guides/accessibility-for-teams/content-design.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/guides/accessibility-for-teams/content-design.md","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/accessibility-for-teams/content-design/" },{"title" :"Accessibility for front-end developers","deck" : "","summary" : "","date" : "2018-07-09T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"primary_image" : { "uid" : "accessibility-for-teams-guide", "alt" : "Illustration of seven people in a meeting in office. One is standing, six, using laptops, are seated at a conference table. One employee is in a wheelchair.", "width" : "5800", "height" : "3379", "credit" : "", "caption" : "Color_life/iStock via Getty Images", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"front-end-development.md", "filepath" :"guides/accessibility-for-teams/front-end-development.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/guides/accessibility-for-teams/front-end-development.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/guides/accessibility-for-teams/front-end-development.md","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/accessibility-for-teams/front-end-development/" },{"title" :"Accessibility for product managers","deck" : "","summary" : "","date" : "2018-07-09T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"primary_image" : { "uid" : "accessibility-for-teams-guide", "alt" : "Illustration of seven people in a meeting in office. One is standing, six, using laptops, are seated at a conference table. One employee is in a wheelchair.", "width" : "5800", "height" : "3379", "credit" : "", "caption" : "Color_life/iStock via Getty Images", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"product-management.md", "filepath" :"guides/accessibility-for-teams/product-management.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/guides/accessibility-for-teams/product-management.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/guides/accessibility-for-teams/product-management.md","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/accessibility-for-teams/product-management/" },{"title" :"Accessibility for user experience designers","deck" : "","summary" : "","date" : "2018-07-09T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"primary_image" : { "uid" : "accessibility-for-teams-guide", "alt" : "Illustration of seven people in a meeting in office. One is standing, six, using laptops, are seated at a conference table. One employee is in a wheelchair.", "width" : "5800", "height" : "3379", "credit" : "", "caption" : "Color_life/iStock via Getty Images", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"ux-design.md", "filepath" :"guides/accessibility-for-teams/ux-design.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/guides/accessibility-for-teams/ux-design.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/guides/accessibility-for-teams/ux-design.md","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/accessibility-for-teams/ux-design/" },{"title" :"Accessibility for visual designers","deck" : "","summary" : "","date" : "2018-07-09T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"primary_image" : { "uid" : "accessibility-for-teams-guide", "alt" : "Illustration of seven people in a meeting in office. One is standing, six, using laptops, are seated at a conference table. One employee is in a wheelchair.", "width" : "5800", "height" : "3379", "credit" : "", "caption" : "Color_life/iStock via Getty Images", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"visual-design.md", "filepath" :"guides/accessibility-for-teams/visual-design.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/guides/accessibility-for-teams/visual-design.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/guides/accessibility-for-teams/visual-design.md","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/accessibility-for-teams/visual-design/" },{"title" :"Usability Testing with Steve Krug","deck" : "","summary" : "Join us for a 90-minute demonstration and talk with Steve Krug, where he will share how you can get started making usability fixes, no matter what your full-time job is.","date" : "2018-06-14T15:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"steve-krug" : "Steve Krug"},"topics" : { "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "usability-testing-steve-krug-ux", "alt" : "Title card graphic for the event has a grey background with multi-colored box shapes on the right side. In dark purple text, the first line says, User Experience Community of Practice. The section below has the title of the event in black bold text, Usability Testing with Steve Krug. Below in black text, says: Watch our 90-minute demonstration and talk with Steve Krug, where he will share how you can get started making usability fixes, no matter what your full-time job is. In the bottom left corner, is the blue Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name in black bold text, Digital.gov.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2018-06-14-usability-testing-with-steve-krug.md", "filepath" :"events/2018/06/2018-06-14-usability-testing-with-steve-krug.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2018/06/2018-06-14-usability-testing-with-steve-krug.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2018/06/2018-06-14-usability-testing-with-steve-krug.md","slug" : "usability-testing-with-steve-krug","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/06/14/usability-testing-with-steve-krug/" },{"title" :"New USAGov Program Aims to Help Agencies Market Within the Federal Government","summary" : "The Outreach and Marketing team from USAGov helps agencies amplify their key messages through a variety of channels.","date" : "2018-04-02T12:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"claire-loxsom" : "Claire Loxsom"},"topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "communication" : "Communication", "content-strategy" : "Content strategy", "design" : "Design", "multilingual" : "Multilingual", "public-policy" : "Public policy", "social-media" : "Social media", "user-experience" : "User experience" },"featured_image" : { "uid" : "usagov-marketing", "alt" : "USAGov Logo" },"branch" : "bc-archive-content-3", "filename" :"2018-04-02-marketing-government-through-agency-partnerships.md", "filepath" :"news/2018/04/2018-04-02-marketing-government-through-agency-partnerships.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2018/04/2018-04-02-marketing-government-through-agency-partnerships.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2018/04/2018-04-02-marketing-government-through-agency-partnerships.md","slug" : "marketing-government-through-agency-partnerships","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2018/04/02/marketing-government-through-agency-partnerships/" },{"title" :"Redesigning an Intranet Site\u0026#58; Final Stages, Launch, and Lessons Learned","summary" : "Helpful lessons from the National Center for Complementary and Integrative Health (NCCIH) on the redesign of an intranet.","date" : "2018-03-07T12:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"karla-blaine" : "Karla Blaine"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "product-and-project-management" : "Product and project management", "public-policy" : "Public policy", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"featured_image" : { "uid" : "featured-301-x-212-nih-logo-national-institutes-of-health", "alt" : "NIH logo" },"branch" : "bc-archive-content-3", "filename" :"2018-03-07-redesigning-an-intranet-site-final-stages-launch-lessons-learned.md", "filepath" :"news/2018/03/2018-03-07-redesigning-an-intranet-site-final-stages-launch-lessons-learned.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2018/03/2018-03-07-redesigning-an-intranet-site-final-stages-launch-lessons-learned.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2018/03/2018-03-07-redesigning-an-intranet-site-final-stages-launch-lessons-learned.md","slug" : "redesigning-an-intranet-site-final-stages-launch-lessons-learned","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2018/03/07/redesigning-an-intranet-site-final-stages-launch-lessons-learned/" },{"title" :"Why Your Team Needs Its Own Style Guide and Where to Start","summary" : "Learn how creating your own style guide can help facilitate development for agency websites. Review best practices, lessons learned, and examples from the U.S. Web Design System, Consumer Financial Protection Bureau, and the United States Patent and Trademark Office.","date" : "2018-02-13T10:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"meghan-lazier" : "Meghan Lazier"},"topics" : { "accessibility" : "Accessibility", "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "mobile" : "Mobile", "user-experience" : "User experience" },"featured_image" : { "uid" : "cfpb-secondary-color-palette-swatches-featured", "alt" : "CFPB Design Manual: Secondary Colors Palette." },"branch" : "bc-archive-content-3", "filename" :"2018-02-13-why-your-team-needs-its-own-style-guide-where-start.md", "filepath" :"news/2018/02/2018-02-13-why-your-team-needs-its-own-style-guide-where-start.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2018/02/2018-02-13-why-your-team-needs-its-own-style-guide-where-start.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2018/02/2018-02-13-why-your-team-needs-its-own-style-guide-where-start.md","slug" : "why-your-team-needs-its-own-style-guide-where-start","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2018/02/13/why-your-team-needs-its-own-style-guide-where-start/" },{"title" :"Using Journey Mapping to Streamline Processes Across Agencies","deck" : "How one team used journey mapping to improve the customer experience for newly naturalized citizens attempting to travel abroad.","summary" : "How one team used journey mapping to improve the customer experience for newly naturalized citizens attempting to travel abroad.","date" : "2018-02-05T11:52:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"lgodfrey" : "Laura Godfrey"},"topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "user-experience" : "User experience" },"featured_image" : { "uid" : "travel-journey-mapping-processes-slide", "alt" : "A sample sequence of events journey map for a recently naturalized citizen seeking to travel abroad." },"branch" : "bc-archive-content-3", "filename" :"2018-02-05-using-journey-mapping-streamline-processes-across-agencies.md", "filepath" :"news/2018/02/2018-02-05-using-journey-mapping-streamline-processes-across-agencies.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2018/02/2018-02-05-using-journey-mapping-streamline-processes-across-agencies.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2018/02/2018-02-05-using-journey-mapping-streamline-processes-across-agencies.md","slug" : "using-journey-mapping-streamline-processes-across-agencies","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2018/02/05/using-journey-mapping-streamline-processes-across-agencies/" },{"title" :"3 Ways to Manage Research Projects Remotely","summary" : "Being a remote team doesn’t mean you should forgo any of your research rituals. It means finding different ways to do them.","date" : "2017-10-03T16:28:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"nicole-fenton" : "Nicole Fenton","jamie-albrecht" : "Jamie Albrecht"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"featured_image" : { "uid" : "video-call-rawpixel-istock-thinkstock-508060428", "alt" : "" },"branch" : "bc-archive-content-3", "filename" :"2017-10-03-3-ways-manage-research-projects-remotely.md", "filepath" :"news/2017/10/2017-10-03-3-ways-manage-research-projects-remotely.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/10/2017-10-03-3-ways-manage-research-projects-remotely.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/10/2017-10-03-3-ways-manage-research-projects-remotely.md","slug" : "3-ways-manage-research-projects-remotely","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/10/03/3-ways-manage-research-projects-remotely/" },{"title" :"Finding Usability Testers: Tips from an Army Recruiter","summary" : "An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).","date" : "2017-09-28T14:50:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"meghan-lazier" : "Meghan Lazier"},"topics" : { "human-centered-design" : "Human-centered design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"featured_image" : { "uid" : "typing-on-laptop-close-up-littlehenrabi-istock-thinkstock-537275804", "alt" : "Close-up of hands typing on laptop." },"branch" : "bc-archive-content-3", "filename" :"2017-09-28-finding-usability-testers-tips-from-an-army-recruiter.md", "filepath" :"news/2017/09/2017-09-28-finding-usability-testers-tips-from-an-army-recruiter.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/09/2017-09-28-finding-usability-testers-tips-from-an-army-recruiter.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/09/2017-09-28-finding-usability-testers-tips-from-an-army-recruiter.md","slug" : "finding-usability-testers-tips-from-an-army-recruiter","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/09/28/finding-usability-testers-tips-from-an-army-recruiter/" },{"title" :"Slack AMA Connect Standards Team with Public","summary" : "The Standards team hosted their first AMA (Ask Me Anything) with the public in August. Here’s a breakdown of the big topics discussed during the chat.","date" : "2017-09-25T15:47:04-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"john-donmoyer" : "John Donmoyer","marco-segreto" : "Marco Segreto","wsullivan" : "Will Sullivan","ryan-thurlwell" : "Ryan Thurlwell","atul-varma" : "Atul Varma"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "mobile" : "Mobile", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"featured_image" : { "uid" : "wds-home-new-2x", "alt" : "a visual representation of code and styling" },"branch" : "bc-archive-content-3", "filename" :"2017-09-25-slack-ama-connect-standards-team-with-public.md", "filepath" :"news/2017/09/2017-09-25-slack-ama-connect-standards-team-with-public.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/09/2017-09-25-slack-ama-connect-standards-team-with-public.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/09/2017-09-25-slack-ama-connect-standards-team-with-public.md","slug" : "slack-ama-connect-standards-team-with-public","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/09/25/slack-ama-connect-standards-team-with-public/" },{"title" :"A Conversation With ITIF About the State of Federal Government Websites","summary" : "Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research.","date" : "2017-09-20T11:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "content-strategy" : "Content strategy", "design" : "Design", "mobile" : "Mobile", "plain-language" : "Plain language", "research" : "Research", "search-engine-optimization" : "Search engine optimization", "security" : "Security", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "itif-presentation-title-slide", "alt" : "", "width" : "600", "height" : "338", "credit" : "", "caption" : "", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"2017-09-20-a-conversation-with-itif-about-state-federal-government-websites.md", "filepath" :"news/2017/09/2017-09-20-a-conversation-with-itif-about-state-federal-government-websites.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/09/2017-09-20-a-conversation-with-itif-about-state-federal-government-websites.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/09/2017-09-20-a-conversation-with-itif-about-state-federal-government-websites.md","slug" : "a-conversation-with-itif-about-state-federal-government-websites","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/09/20/a-conversation-with-itif-about-state-federal-government-websites/" },{"title" :"Design and Conflict\u0026#58; Do You Know Your Conflict Style\u0026#63;","summary" : "Building empathy towards users is always a part of the UX process, but it’s not always common practice to build empathy towards our teammates. Here’s an idea to proactively address conflict and build empathy through understanding on your team.","date" : "2017-09-18T09:00:34-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"meghan-lazier" : "Meghan Lazier"},"topics" : { "communication" : "Communication", "design" : "Design", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"featured_image" : { "uid" : "old-boxing-gloves-nailed-to-the-textured-wall-viktor-gladkov-istock-thinkstock-506102725", "alt" : "Old boxing gloves nailed to a textured wall." },"branch" : "bc-archive-content-3", "filename" :"2017-09-18-design-conflict-do-you-know-your-conflict-style.md", "filepath" :"news/2017/09/2017-09-18-design-conflict-do-you-know-your-conflict-style.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/09/2017-09-18-design-conflict-do-you-know-your-conflict-style.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/09/2017-09-18-design-conflict-do-you-know-your-conflict-style.md","slug" : "design-conflict-do-you-know-your-conflict-style","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/09/18/design-conflict-do-you-know-your-conflict-style/" },{"title" :"CFPB Serves up Financial Tips to Seniors","summary" : "The Consumer Financial Protection Bureau and Meals on Wheels America have created multilingual educational resources about financial scams that target the elderly which can be easily distributed to seniors in the communities they serve, and downloaded or ordered in bulk for free by the general public. The Consumer Financial Protection Bureau’s (CFPB) Consumer Education &","date" : "2017-09-11T10:00:44-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"erin-scheithe" : "Erin Scheithe"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "multilingual" : "Multilingual", "user-experience" : "User experience" },"featured_image" : { "uid" : "english-cfpb-placemat-fill-in-the-blank", "alt" : "A placemat for financial scams in English." },"branch" : "bc-archive-content-3", "filename" :"2017-09-11-cfpb-serves-up-financial-tips-to-seniors.md", "filepath" :"news/2017/09/2017-09-11-cfpb-serves-up-financial-tips-to-seniors.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/09/2017-09-11-cfpb-serves-up-financial-tips-to-seniors.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/09/2017-09-11-cfpb-serves-up-financial-tips-to-seniors.md","slug" : "cfpb-serves-up-financial-tips-to-seniors","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/09/11/cfpb-serves-up-financial-tips-to-seniors/" },{"title" :"Government Launches Login.Gov to Simplify Access to Public Services","summary" : "Joel Minton, a member of the U.S. Digital Service, is working with GSA’s Technology Transformation Service as the director of login.gov. Tom Mills is the Chief Technology Architect at U.S. Customs and Border Protection. In early April, the U.S. Digital Service and 18F launched login.gov, a single sign-on solution for government websites that will enable","date" : "2017-08-28T09:04:54-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"joel-minton" : "Joel Minton","tom-mills" : "Tom Mills"},"topics" : { "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "security" : "Security", "user-experience" : "User experience" },"featured_image" : { "uid" : "login-gov-launch", "alt" : "The Login.gov logo." },"branch" : "bc-archive-content-3", "filename" :"2017-08-28-government-launches-login-gov-to-simplify-access-to-public-services.md", "filepath" :"news/2017/08/2017-08-28-government-launches-login-gov-to-simplify-access-to-public-services.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/08/2017-08-28-government-launches-login-gov-to-simplify-access-to-public-services.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/08/2017-08-28-government-launches-login-gov-to-simplify-access-to-public-services.md","slug" : "government-launches-login-gov-to-simplify-access-to-public-services","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/08/28/government-launches-login-gov-to-simplify-access-to-public-services/" },{"title" :"Shedding Light on Underserved Users through Research","summary" : "How user interviews helped spotlight the needs of a previously forgotten group. We may not like to admit it, but, most web services or sites have users that (for whatever reason) just aren’t well understood—and in turn, not well served. Conducting user interviews and making sure you get good participation from those groups can help","date" : "2017-08-17T02:29:33-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tyrus-manuel" : "Tyrus Manuel"},"topics" : { "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-08-17-shedding-light-on-underserved-users-through-research.md", "filepath" :"news/2017/08/2017-08-17-shedding-light-on-underserved-users-through-research.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/08/2017-08-17-shedding-light-on-underserved-users-through-research.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/08/2017-08-17-shedding-light-on-underserved-users-through-research.md","slug" : "shedding-light-on-underserved-users-through-research","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/08/17/shedding-light-on-underserved-users-through-research/" },{"title" :"The Data Briefing: Federal Government Pioneers in Virtual Reality/Augmented Reality Training","summary" : "When I was in the private sector, around the year 2000, I worked for an information technology (IT) consulting company as a project manager and developer. On one project, I provided support for early mobile devices given to medical students. I worked in a small office around the corner from the cardio-respiratory simulator (CRS). The","date" : "2017-08-09T05:59:54-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bbrantley" : "Bill Brantley"},"topics" : { "design" : "Design", "emerging-tech" : "Emerging tech", "multimedia" : "Multimedia", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-08-09-the-data-briefing-federal-government-pioneers-in-virtual-realityaugmented-reality-training.md", "filepath" :"news/2017/08/2017-08-09-the-data-briefing-federal-government-pioneers-in-virtual-realityaugmented-reality-training.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/08/2017-08-09-the-data-briefing-federal-government-pioneers-in-virtual-realityaugmented-reality-training.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/08/2017-08-09-the-data-briefing-federal-government-pioneers-in-virtual-realityaugmented-reality-training.md","slug" : "the-data-briefing-federal-government-pioneers-in-virtual-realityaugmented-reality-training","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/08/09/the-data-briefing-federal-government-pioneers-in-virtual-realityaugmented-reality-training/" },{"title" :"The Cutting EDGE\u0026#58; New Virtual Training Prepares First Responders for Active Shooter Incidents","summary" : "Amidst the chaos of an active shooter event, preparedness is key to a seamless, swift and effective response—and a new video game funded by the Department of Homeland Security (DHS) Science and Technology Directorate and the U.S. Army Research Laboratory just might do the trick.","date" : "2017-08-03T12:14:24-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"department-of-homeland-security" : "U.S. Department of Homeland Security"},"topics" : { "content-strategy" : "Content strategy", "emerging-tech" : "Emerging tech", "multimedia" : "Multimedia", "research" : "Research", "security" : "Security", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-08-03-cutting-edge-new-virtual-training-prepares-first-responders-for-active-shooter-incidents.md", "filepath" :"news/2017/08/2017-08-03-cutting-edge-new-virtual-training-prepares-first-responders-for-active-shooter-incidents.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/08/2017-08-03-cutting-edge-new-virtual-training-prepares-first-responders-for-active-shooter-incidents.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/08/2017-08-03-cutting-edge-new-virtual-training-prepares-first-responders-for-active-shooter-incidents.md","slug" : "cutting-edge-new-virtual-training-prepares-first-responders-for-active-shooter-incidents","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/08/03/cutting-edge-new-virtual-training-prepares-first-responders-for-active-shooter-incidents/" },{"title" :"Have You Critiqued Your Critique Process?","summary" : "DEMO Whenever I hear someone complain about the process of a design critique, I’m always a bit surprised. Blame it on the fact","date" : "2017-07-31T12:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"meghan-lazier" : "Meghan Lazier"},"topics" : { "best-practices" : "Best practices", "content-strategy" : "Content strategy", "design" : "Design", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-07-31-have-you-critiqued-your-critique-process.md", "filepath" :"news/2017/07/2017-07-31-have-you-critiqued-your-critique-process.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/07/2017-07-31-have-you-critiqued-your-critique-process.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/07/2017-07-31-have-you-critiqued-your-critique-process.md","slug" : "have-you-critiqued-your-critique-process","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/07/31/have-you-critiqued-your-critique-process/" },{"title" :"The Data Briefing: Ten Years of Digital Transformation—Lessons Learned","summary" : "Since 2007, a major consulting firm has conducted an annual survey on organizations’ “Digital IQ.” In the ten years of organizations grappling with digital transformation, what has been learned?","date" : "2017-07-26T12:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bbrantley" : "Bill Brantley"},"topics" : { "artificial-intelligence" : "Artificial intelligence", "cloud-and-infrastructure" : "Cloud and infrastructure", "customer-experience" : "Customer experience", "emerging-tech" : "Emerging tech", "innovation" : "Innovation", "multimedia" : "Multimedia", "product-and-project-management" : "Product and project management", "professional-development" : "Professional development", "user-experience" : "User experience" },"featured_image" : { "uid" : "silhouettes-of-business-people-discussing-outdoors-rawpixel-ltd-istock-thinkstock-490926205", "alt" : "" },"branch" : "bc-archive-content-3", "filename" :"2017-07-26-the-data-briefing-ten-years-of-digital-transformation-lessons-learned.md", "filepath" :"news/2017/07/2017-07-26-the-data-briefing-ten-years-of-digital-transformation-lessons-learned.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/07/2017-07-26-the-data-briefing-ten-years-of-digital-transformation-lessons-learned.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/07/2017-07-26-the-data-briefing-ten-years-of-digital-transformation-lessons-learned.md","slug" : "the-data-briefing-ten-years-of-digital-transformation-lessons-learned","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/07/26/the-data-briefing-ten-years-of-digital-transformation-lessons-learned/" },{"title" :"Vets.gov: A Modern Software Development Environment in Government","summary" : "When people think of government software, they often think of COBOL and PowerBuilder 5, with manual software deploys every three to six months on a fixed number of machines in a government-run data center. This perception is sometimes justified, but sometimes entirely wrong. Regardless, the perception makes many developers reluctant to work for the government","date" : "2017-07-03T15:36:05-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"alex-yale-loehr" : "Alex Yale-Loehr","raquel-romano" : "Raquel Romano"},"topics" : { "cloud-and-infrastructure" : "Cloud and infrastructure", "design" : "Design", "human-centered-design" : "Human-centered design", "open-source" : "Open source", "research" : "Research", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-07-03-vets-gov-a-modern-software-development-environment-in-government.md", "filepath" :"news/2017/07/2017-07-03-vets-gov-a-modern-software-development-environment-in-government.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/07/2017-07-03-vets-gov-a-modern-software-development-environment-in-government.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/07/2017-07-03-vets-gov-a-modern-software-development-environment-in-government.md","slug" : "vets-gov-a-modern-software-development-environment-in-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/07/03/vets-gov-a-modern-software-development-environment-in-government/" },{"title" :"VA Innovators Network Program: Ahead of the Curve in Healthcare Innovation","summary" : "VA Innovators Network Program Selected as FedHealth IT Innovation Award Winner This month, FedHealth IT announced that the U.S. Department of Veterans Affairs Innovators Network Program was selected as a 2017 recipient of the FedHealthIT Innovation Award. FedHealth IT recognized 25 Federal Health","date" : "2017-06-30T11:00:59-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"va-center-for-innovation" : "VA Center for Innovation"},"topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-06-30-va-innovators-network-program-ahead-of-the-curve-in-healthcare-innovation.md", "filepath" :"news/2017/06/2017-06-30-va-innovators-network-program-ahead-of-the-curve-in-healthcare-innovation.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/06/2017-06-30-va-innovators-network-program-ahead-of-the-curve-in-healthcare-innovation.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/06/2017-06-30-va-innovators-network-program-ahead-of-the-curve-in-healthcare-innovation.md","slug" : "va-innovators-network-program-ahead-of-the-curve-in-healthcare-innovation","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/06/30/va-innovators-network-program-ahead-of-the-curve-in-healthcare-innovation/" },{"title" :"Improving Customer Experience with Digital Personas","summary" : "Keeping the customer’s needs front and center is important when developing new digital tools. We recently developed a set of user personas as part of our work to establish a more robust—and data informed—understanding of the individuals that engage digitally with the National Archives (NARA). User personas are fictional, but realistic representations of key audience","date" : "2017-06-20T10:55:09-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"archivist-of-the-united-states" : "Archivist of the United States"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-06-20-improving-customer-experience-with-digital-personas.md", "filepath" :"news/2017/06/2017-06-20-improving-customer-experience-with-digital-personas.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/06/2017-06-20-improving-customer-experience-with-digital-personas.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/06/2017-06-20-improving-customer-experience-with-digital-personas.md","slug" : "improving-customer-experience-with-digital-personas","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/06/20/improving-customer-experience-with-digital-personas/" },{"title" :"Opening Public Services to Artificial Intelligence Assistants","summary" : "“Hey, Computer, how do I access my public services?” Citizens will soon be able to ask their Intelligent Personal Assistants (IPA) this question through an Emerging Citizen Technology open-sourced pilot program. The purpose of the initiative is to guide dozens of federal programs make public service information available through automated, self-service platforms for the home","date" : "2017-06-06T14:02:20-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jherman" : "Justin Herman"},"topics" : { "artificial-intelligence" : "Artificial intelligence", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "emerging-tech" : "Emerging tech", "innovation" : "Innovation", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-06-06-opening-public-services-to-artificial-intelligence-assistants.md", "filepath" :"news/2017/06/2017-06-06-opening-public-services-to-artificial-intelligence-assistants.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/06/2017-06-06-opening-public-services-to-artificial-intelligence-assistants.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/06/2017-06-06-opening-public-services-to-artificial-intelligence-assistants.md","slug" : "opening-public-services-to-artificial-intelligence-assistants","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/06/06/opening-public-services-to-artificial-intelligence-assistants/" },{"title" :"The New FEC.gov","summary" : "Last week, the Federal Election Commission (FEC) unveiled their new website at FEC.gov. This new site is the result of a years-long collaboration with GSA’s 18F and features completely revamped tools for exploring campaign finance data. It provides user-centered content for understanding the reporting and compliance requirements for people participating in federal elections, redesigned tools","date" : "2017-06-06T10:25:09-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"noah-manger" : "Noah Manger","jennifer-thibault" : "Jennifer Thibault"},"topics" : { "application-programming-interface" : "Application programming interface", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "open-data" : "Open data", "plain-language" : "Plain language", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-06-06-the-new-fec-gov.md", "filepath" :"news/2017/06/2017-06-06-the-new-fec-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/06/2017-06-06-the-new-fec-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/06/2017-06-06-the-new-fec-gov.md","slug" : "the-new-fec-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/06/06/the-new-fec-gov/" },{"title" :"GetMyFuture.org: Essential Youth Resources, Now","summary" : "They say that life can be summed up as the process of a series of doors closing. By that, they mean that opportunities for taking different paths start to disappear as you move through life. It’s a logical sentiment, but there’s an obverse to it. When you’re young, all those doors are open. Doors as far as you can see. It’s all about learning how to make informed decisions about what doors to wander through.","date" : "2017-05-02T14:00:39-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"gay-gilbert" : "Gay Gilbert"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "multimedia" : "Multimedia", "open-data" : "Open data", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-05-02-getmyfuture-org-essential-youth-resources-now.md", "filepath" :"news/2017/05/2017-05-02-getmyfuture-org-essential-youth-resources-now.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/05/2017-05-02-getmyfuture-org-essential-youth-resources-now.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/05/2017-05-02-getmyfuture-org-essential-youth-resources-now.md","slug" : "getmyfuture-org-essential-youth-resources-now","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/05/02/getmyfuture-org-essential-youth-resources-now/" },{"title" :"How the U.S. Customs and Border Protection Uses the U.S. Web Design Standards","summary" : "In this second post in our series, we met with the team at the U.S. Customs and Border Protection and learned how they used the Standards to train, develop, and design their various websites and applications.","date" : "2017-04-12T11:00:14-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"julia-solorzano" : "Julia Solórzano"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-04-12-how-the-u-s-customs-and-border-protection-uses-the-u-s-web-design-standards.md", "filepath" :"news/2017/04/2017-04-12-how-the-u-s-customs-and-border-protection-uses-the-u-s-web-design-standards.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/04/2017-04-12-how-the-u-s-customs-and-border-protection-uses-the-u-s-web-design-standards.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/04/2017-04-12-how-the-u-s-customs-and-border-protection-uses-the-u-s-web-design-standards.md","slug" : "how-the-u-s-customs-and-border-protection-uses-the-u-s-web-design-standards","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/04/12/how-the-u-s-customs-and-border-protection-uses-the-u-s-web-design-standards/" },{"title" :"Color in Digital Design","summary" : "How do we choose color in digital design? In print, we have the Pantone fan and what you see is what you get — as long as your printer is color calibrated. With computer monitors, one does not get such precision, even within one office. So how much time and effort do you spend on color selection?","date" : "2017-04-04T11:00:46-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"angela-smithers" : "Angela Y. Smithers"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-04-04-color-in-digital-design.md", "filepath" :"news/2017/04/2017-04-04-color-in-digital-design.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/04/2017-04-04-color-in-digital-design.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/04/2017-04-04-color-in-digital-design.md","slug" : "color-in-digital-design","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/04/04/color-in-digital-design/" },{"title" :"Engineering the Chaski Relay: A Touchscreen Game at the National Museum of the American Indian","summary" : "The interactive team at the National Museum of the American Indian saw the chaski story as as a candidate for interactivity and gamification, and an opportunity to bring additional engagement to the museum gallery. With a more focused idea and funding from the Electronic Software Association, the team set out on prototyping and development.","date" : "2017-03-31T11:00:22-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ben-bloom" : "Benjamin Bloom"},"topics" : { "content-strategy" : "Content strategy", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-03-31-engineering-the-chaski-relay-a-touchscreen-game-at-the-national-museum-of-american-indian.md", "filepath" :"news/2017/03/2017-03-31-engineering-the-chaski-relay-a-touchscreen-game-at-the-national-museum-of-american-indian.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/03/2017-03-31-engineering-the-chaski-relay-a-touchscreen-game-at-the-national-museum-of-american-indian.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/03/2017-03-31-engineering-the-chaski-relay-a-touchscreen-game-at-the-national-museum-of-american-indian.md","slug" : "engineering-the-chaski-relay-a-touchscreen-game-at-the-national-museum-of-american-indian","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/03/31/engineering-the-chaski-relay-a-touchscreen-game-at-the-national-museum-of-american-indian/" },{"title" :"A Complete Redesign with You in Mind","summary" : "We’re excited to launch a complete redesign of USDA.gov featuring stronger visual storytelling components, a more modern user-experience with easy to find services and resources, and to top it off, a completely mobile-friendly design. Through careful planning, thoughtful design, and a primary focus on user experience and usability, we’ve taken the best of government and industry","date" : "2017-03-29T01:00:36-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"peter-rhee" : "Peter Rhee"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-03-29-a-complete-redesign-with-you-in-mind.md", "filepath" :"news/2017/03/2017-03-29-a-complete-redesign-with-you-in-mind.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/03/2017-03-29-a-complete-redesign-with-you-in-mind.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/03/2017-03-29-a-complete-redesign-with-you-in-mind.md","slug" : "a-complete-redesign-with-you-in-mind","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/03/29/a-complete-redesign-with-you-in-mind/" },{"title" :"NASA\u0026#8217;s Journey With the U.S. Web Design Standards","summary" : "The U.S. Web Design Standards were created by the government, for the government. They’re currently implemented on hundreds of government sites, with an audience of more than 26 million monthly users.","date" : "2017-03-24T15:17:05-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"julia-solorzano" : "Julia Solórzano"},"topics" : { "accessibility" : "Accessibility", "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "mobile" : "Mobile", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-03-24-nasas-journey-with-the-u-s-web-design-standards.md", "filepath" :"news/2017/03/2017-03-24-nasas-journey-with-the-u-s-web-design-standards.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/03/2017-03-24-nasas-journey-with-the-u-s-web-design-standards.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/03/2017-03-24-nasas-journey-with-the-u-s-web-design-standards.md","slug" : "nasas-journey-with-the-u-s-web-design-standards","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/03/24/nasas-journey-with-the-u-s-web-design-standards/" },{"title" :"New ITIF Report Inspires a Closer Look at Website Performance and Security—Here Is Where to Begin","summary" : "The Information Technology & Innovation Foundation (ITIF) recently published a report, Benchmarking U.S. Government Websites, that looks at the performance, security, and accessibility of the top 297 government websites.","date" : "2017-03-24T11:02:04-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"digitalgov-team" : "Digital.gov Team"},"topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "open-data" : "Open data", "plain-language" : "Plain language", "product-and-project-management" : "Product and project management", "research" : "Research", "search-engine-optimization" : "Search engine optimization", "security" : "Security", "software-engineering" : "Software engineering", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-03-24-new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin.md", "filepath" :"news/2017/03/2017-03-24-new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/03/2017-03-24-new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/03/2017-03-24-new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin.md","slug" : "new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/03/24/new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin/" },{"title" :"Mythbuster’s Guide to Accessibility: What We\u0026#8217;ve Learned About 508 Compliance That All Technologists Can Use","summary" : "Too often, we’ve seen others neglect accessibility because of some common misconceptions that make things difficult. In this post, we’ll debunk these myths, so you can easily create universally accessible content.","date" : "2017-03-22T12:14:30-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"nick-heiner" : "Nick Heiner"},"topics" : { "accessibility" : "Accessibility", "accessibility" : "Accessibility", "design" : "Design", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-03-22-mythbusters-guide-to-accessibility-what-weve-learned-about-508-compliance-that-all-technologists-can-use.md", "filepath" :"news/2017/03/2017-03-22-mythbusters-guide-to-accessibility-what-weve-learned-about-508-compliance-that-all-technologists-can-use.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/03/2017-03-22-mythbusters-guide-to-accessibility-what-weve-learned-about-508-compliance-that-all-technologists-can-use.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/03/2017-03-22-mythbusters-guide-to-accessibility-what-weve-learned-about-508-compliance-that-all-technologists-can-use.md","slug" : "mythbusters-guide-to-accessibility-what-weve-learned-about-508-compliance-that-all-technologists-can-use","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/03/22/mythbusters-guide-to-accessibility-what-weve-learned-about-508-compliance-that-all-technologists-can-use/" },{"title" :"Buzzwords for 2017","summary" : "Along with the New Year comes new buzzwords. Here are some that you are certain to hear about and see this year.","date" : "2017-03-16T11:00:07-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"christen-geiler" : "Christen Geiler"},"topics" : { "artificial-intelligence" : "Artificial intelligence", "content-strategy" : "Content strategy", "emerging-tech" : "Emerging tech", "multimedia" : "Multimedia", "open-data" : "Open data", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-03-16-buzzwords-for-2017.md", "filepath" :"news/2017/03/2017-03-16-buzzwords-for-2017.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/03/2017-03-16-buzzwords-for-2017.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/03/2017-03-16-buzzwords-for-2017.md","slug" : "buzzwords-for-2017","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/03/16/buzzwords-for-2017/" },{"title" :"DigitalGov Readers and Subscribers: We Want to Talk to You (Again)","summary" : "We at DigitalGov want to hear more about you – your job, your role, the challenges you face — all of it — as you work to deliver more secure, effective, and reliable digital services for the public.","date" : "2017-03-08T01:19:51-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"digitalgov-team" : "Digital.gov Team"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-03-08-digitalgov-readers-and-subscribers-we-want-to-talk-to-you-again.md", "filepath" :"news/2017/03/2017-03-08-digitalgov-readers-and-subscribers-we-want-to-talk-to-you-again.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/03/2017-03-08-digitalgov-readers-and-subscribers-we-want-to-talk-to-you-again.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/03/2017-03-08-digitalgov-readers-and-subscribers-we-want-to-talk-to-you-again.md","slug" : "digitalgov-readers-and-subscribers-we-want-to-talk-to-you-again","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/03/08/digitalgov-readers-and-subscribers-we-want-to-talk-to-you-again/" },{"title" :"Webinar Recap: Better, Faster, and More Flexible—U.S. Web Design Standards Update","summary" : "The Road to Launch Version 1.0 You may have noticed a new, cleaner, and more modern look to some government websites over the last year—these are the web properties that were early adopters of the Draft U.S. Web Design Standards from 18F, the digital services agency which is part of the General Services Administration (GSA).","date" : "2017-02-09T12:00:10-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"lisa-bari" : "Lisa Bari"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-02-09-webinar-recap-better-faster-and-more-flexible-u-s-web-design-standards-update.md", "filepath" :"news/2017/02/2017-02-09-webinar-recap-better-faster-and-more-flexible-u-s-web-design-standards-update.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/02/2017-02-09-webinar-recap-better-faster-and-more-flexible-u-s-web-design-standards-update.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/02/2017-02-09-webinar-recap-better-faster-and-more-flexible-u-s-web-design-standards-update.md","slug" : "webinar-recap-better-faster-and-more-flexible-u-s-web-design-standards-update","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/02/09/webinar-recap-better-faster-and-more-flexible-u-s-web-design-standards-update/" },{"title" :"Accessibility for teams","deck" : "A ‘quick-start’ guide for embedding accessibility and inclusive design practices into your team’s workflow","summary" : "A ‘quick-start’ guide for embedding accessibility and inclusive design practices into your team’s workflow","date" : "2017-02-01T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "research" : "Research", "software-engineering" : "Software engineering", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "accessibility-for-teams-guide", "alt" : "Illustration of seven people in a meeting in office. One is standing, six, using laptops, are seated at a conference table. One employee is in a wheelchair.", "width" : "5800", "height" : "3379", "credit" : "", "caption" : "Color_life/iStock via Getty Images", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"_index.md", "filepath" :"guides/accessibility-for-teams/_index.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/guides/accessibility-for-teams/_index.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/guides/accessibility-for-teams/_index.md","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/accessibility-for-teams/" },{"title" :"DigitalGov University in Review: 2016 Training Trends","summary" : "Thanks to your participation, DigitalGov University (DGU), the events platform for DigitalGov, hosted over 90 events with 6,648 attendees from over 100 agencies across federal, tribal, state, and local governments.","date" : "2017-01-11T12:00:02-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jthalls" : "Janelle Thalls"},"topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "application-programming-interface" : "Application programming interface", "artificial-intelligence" : "Artificial intelligence", "challenges-and-prize-competitions" : "Challenges and prize competitions", "cloud-and-infrastructure" : "Cloud and infrastructure", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "governance" : "Governance", "mobile" : "Mobile", "multimedia" : "Multimedia", "open-data" : "Open data", "product-and-project-management" : "Product and project management", "professional-development" : "Professional development", "research" : "Research", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-01-11-digitalgov-university-in-review-2016-training-trends.md", "filepath" :"news/2017/01/2017-01-11-digitalgov-university-in-review-2016-training-trends.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/01/2017-01-11-digitalgov-university-in-review-2016-training-trends.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/01/2017-01-11-digitalgov-university-in-review-2016-training-trends.md","slug" : "digitalgov-university-in-review-2016-training-trends","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/01/11/digitalgov-university-in-review-2016-training-trends/" },{"title" :"The Smithsonian’s IPOP Exhibition Framework: Lessons for a Human-Centered Content Approach","summary" : "The Smithsonian Institution’s Office of Policy and Analysis has another tool to consider for your UX toolbox: IPOP. Though created specifically for museums and physical exhibitions, IPOP is useful for anyone wanting to widen appeal and engagement.","date" : "2016-12-08T12:30:40-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ben-bloom" : "Benjamin Bloom"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "multimedia" : "Multimedia", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-12-08-the-smithsonians-ipop-exhibition-framework-lessons-for-a-human-centered-content-approach.md", "filepath" :"news/2016/12/2016-12-08-the-smithsonians-ipop-exhibition-framework-lessons-for-a-human-centered-content-approach.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/12/2016-12-08-the-smithsonians-ipop-exhibition-framework-lessons-for-a-human-centered-content-approach.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/12/2016-12-08-the-smithsonians-ipop-exhibition-framework-lessons-for-a-human-centered-content-approach.md","slug" : "the-smithsonians-ipop-exhibition-framework-lessons-for-a-human-centered-content-approach","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/12/08/the-smithsonians-ipop-exhibition-framework-lessons-for-a-human-centered-content-approach/" },{"title" :"Lessons Learned: Evaluating Video Content","summary" : "If you were to perform research on the value proposition of training videos, you would notice that opinions are split on their efficacy. Despite all the tools that are out there that can help you evaluate video quality, views, and drop-off, there are some things that should be considered in the analysis of your organization’s","date" : "2016-12-01T12:00:23-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tim-jakubowski" : "Tim Jakubowski"},"topics" : { "content-strategy" : "Content strategy", "multimedia" : "Multimedia", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-12-01-lessons-learned-evaluating-video-content.md", "filepath" :"news/2016/12/2016-12-01-lessons-learned-evaluating-video-content.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/12/2016-12-01-lessons-learned-evaluating-video-content.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/12/2016-12-01-lessons-learned-evaluating-video-content.md","slug" : "lessons-learned-evaluating-video-content","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/12/01/lessons-learned-evaluating-video-content/" },{"title" :"Webinar Recap: Social Media + External Affairs = Outreach Success","summary" : "Summary: How to leverage your resources to reach Spanish-dominant Hispanics online. A recent DigitalGov University (DGU) webinar provided an introduction to the intersection of two teams with different audiences reaching consensus on goals to maximize insight and outreach effectiveness. Social Media Outreach Goals What does social media outreach success look like? Success is when agencies","date" : "2016-11-17T14:00:46-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"victoria-wales" : "Victoria Bitzer-Wales"},"topics" : { "content-strategy" : "Content strategy", "multilingual" : "Multilingual", "research" : "Research", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-11-17-webinar-recap-social-media-plus-stakeholder-engagement-equals-outreach-success.md", "filepath" :"news/2016/11/2016-11-17-webinar-recap-social-media-plus-stakeholder-engagement-equals-outreach-success.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/11/2016-11-17-webinar-recap-social-media-plus-stakeholder-engagement-equals-outreach-success.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/11/2016-11-17-webinar-recap-social-media-plus-stakeholder-engagement-equals-outreach-success.md","slug" : "webinar-recap-social-media-plus-stakeholder-engagement-equals-outreach-success","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/11/17/webinar-recap-social-media-plus-stakeholder-engagement-equals-outreach-success/" },{"title" :"Meeting Patients Where They Are: Liberating Clinical Trials Data Under the Cancer Moonshot","summary" : "Cancer clinical trials are a critically important step on the pathway for new or improved treatments to make their way to patients in clinics and hospitals in towns and cities across the country. Patients and their loved ones are relying on these rigorous studies to determine whether promising new therapies and approaches might extend how","date" : "2016-11-16T13:00:23-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"sheila-prindiville" : "Sheila Prindiville","michael-balint" : "Michael Balint"},"topics" : { "application-programming-interface" : "Application programming interface", "content-strategy" : "Content strategy", "innovation" : "Innovation", "open-data" : "Open data", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-11-16-meeting-patients-where-they-are-liberating-clinical-trials-data-under-the-cancer-moonshot.md", "filepath" :"news/2016/11/2016-11-16-meeting-patients-where-they-are-liberating-clinical-trials-data-under-the-cancer-moonshot.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/11/2016-11-16-meeting-patients-where-they-are-liberating-clinical-trials-data-under-the-cancer-moonshot.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/11/2016-11-16-meeting-patients-where-they-are-liberating-clinical-trials-data-under-the-cancer-moonshot.md","slug" : "meeting-patients-where-they-are-liberating-clinical-trials-data-under-the-cancer-moonshot","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/11/16/meeting-patients-where-they-are-liberating-clinical-trials-data-under-the-cancer-moonshot/" },{"title" :"The Data Briefing: Help Predict the Future of Federal Government Data","summary" : "In December, I plan to write two postings detailing a scenario analysis for the next ten years of the Federal government’s data technologies. Governments are on the cusp of amazing technological advances propelled by artificial intelligence, blockchain technologies, and the Internet of Things. Also, governments will face new challenges such as the recent global cyber","date" : "2016-10-26T13:00:55-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bbrantley" : "Bill Brantley"},"topics" : { "analytics" : "Analytics", "artificial intelligence" : "Artificial intelligence", "best-practices" : "Best practices", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "emerging-tech" : "Emerging tech", "innovation" : "Innovation", "mobile" : "Mobile", "multimedia" : "Multimedia", "open-data" : "Open data", "privacy" : "Privacy", "product-and-project-management" : "Product and project management", "research" : "Research", "security" : "Security", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-10-26-the-data-briefing-help-predict-the-future-of-federal-government-data.md", "filepath" :"news/2016/10/2016-10-26-the-data-briefing-help-predict-the-future-of-federal-government-data.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/10/2016-10-26-the-data-briefing-help-predict-the-future-of-federal-government-data.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/10/2016-10-26-the-data-briefing-help-predict-the-future-of-federal-government-data.md","slug" : "the-data-briefing-help-predict-the-future-of-federal-government-data","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/26/the-data-briefing-help-predict-the-future-of-federal-government-data/" },{"title" :"DigitalGov Readers and Subscribers: We Want to Talk to You","summary" : "As you know, over the last few years DigitalGov has surfaced the innovative advancements many are making across the government space while providing a platform for learning best practices and coming together as a community. Over the course of the next few weeks, a small team from","date" : "2016-10-25T15:00:21-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"18f-team" : "18F Team"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-10-25-digitalgov-readers-and-subscribers-we-want-to-talk-to-you.md", "filepath" :"news/2016/10/2016-10-25-digitalgov-readers-and-subscribers-we-want-to-talk-to-you.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/10/2016-10-25-digitalgov-readers-and-subscribers-we-want-to-talk-to-you.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/10/2016-10-25-digitalgov-readers-and-subscribers-we-want-to-talk-to-you.md","slug" : "digitalgov-readers-and-subscribers-we-want-to-talk-to-you","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/25/digitalgov-readers-and-subscribers-we-want-to-talk-to-you/" },{"title" :"Dear Search: Reading Between the Lines of Search Data","summary" : "Welcome to the first Dear Search article, an occasional series where the DigitalGov Search team addresses common search questions. Dear Search, Right now, I am building up user research services that can be offered to product owners on a regular or as-needed basis. So, being able to look at search trends and offer advice to","date" : "2016-10-21T11:00:34-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dmccleskey" : "Dawn Pointer McCleskey"},"topics" : { "analytics" : "Analytics", "search" : "Search", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-10-21-dear-search-reading-between-the-lines-of-search-data.md", "filepath" :"news/2016/10/2016-10-21-dear-search-reading-between-the-lines-of-search-data.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/10/2016-10-21-dear-search-reading-between-the-lines-of-search-data.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/10/2016-10-21-dear-search-reading-between-the-lines-of-search-data.md","slug" : "dear-search-reading-between-the-lines-of-search-data","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/21/dear-search-reading-between-the-lines-of-search-data/" },{"title" :"Analytics Success Series: USA.gov","summary" : "USA.gov’s Analytics Success: using analytics data to inform design and responsivity to create a better experience for the user Last year, the USA.gov team found themselves facing a challenge. We were in need of a new content management system for our websites, USA.gov and Gobierno.USA.gov, which help people find and understand the most frequently requested","date" : "2016-10-17T11:00:04-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-kaufmann" : "David Kaufmann"},"topics" : { "analytics" : "Analytics", "open-data" : "Open data", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-10-17-analytics-success-series-usa-gov.md", "filepath" :"news/2016/10/2016-10-17-analytics-success-series-usa-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/10/2016-10-17-analytics-success-series-usa-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/10/2016-10-17-analytics-success-series-usa-gov.md","slug" : "analytics-success-series-usa-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/17/analytics-success-series-usa-gov/" },{"title" :"Progressive Web Applications, Part 2: Pros, Cons, and Looking Ahead","summary" : "A few weeks ago, Progressive Web Applications, Part 1: the New Pack Mule of the Internet introduced PWAs and the technologies behind them. We shared that article to the MobileGov Community of Practice and asked about the pros and cons of this approach to winning mobile moments. What Are Some Benefits of PWAs? PWAs bring","date" : "2016-10-13T11:00:04-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-fern" : "David Fern"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "innovation" : "Innovation", "mobile" : "Mobile", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-10-13-progressive-web-applications-part-2-pros-cons-and-looking-ahead.md", "filepath" :"news/2016/10/2016-10-13-progressive-web-applications-part-2-pros-cons-and-looking-ahead.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/10/2016-10-13-progressive-web-applications-part-2-pros-cons-and-looking-ahead.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/10/2016-10-13-progressive-web-applications-part-2-pros-cons-and-looking-ahead.md","slug" : "progressive-web-applications-part-2-pros-cons-and-looking-ahead","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/13/progressive-web-applications-part-2-pros-cons-and-looking-ahead/" },{"title" :"The Data Briefing: Twenty Years of USAJOBS","summary" : "I recently sat down with Michelle Earley, Program Manager, to discuss the new changes for the 20th anniversary of USAJOBS. 1) What are the three big lessons learned from 20 years of building and managing USAJOBS? I think one of the greatest benefits of being an Agile program is that we are constantly learning. In","date" : "2016-10-12T13:00:42-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bbrantley" : "Bill Brantley"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "emerging-tech" : "Emerging tech", "human-centered-design" : "Human-centered design", "open-data" : "Open data", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-10-12-the-data-briefing-twenty-years-of-usajobs.md", "filepath" :"news/2016/10/2016-10-12-the-data-briefing-twenty-years-of-usajobs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/10/2016-10-12-the-data-briefing-twenty-years-of-usajobs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/10/2016-10-12-the-data-briefing-twenty-years-of-usajobs.md","slug" : "the-data-briefing-twenty-years-of-usajobs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/12/the-data-briefing-twenty-years-of-usajobs/" },{"title" :"Creating Wall-Sized Interaction at the Smithsonian’s National Air and Space Museum","summary" : "As any experienced retailer will tell you, the customer experience begins at the store entrance. Note the friendly Walmart greeter, the approachable minimalism of an Apple Store, and the calculated whimsy of Anthropologie. Store designers understand that a customer’s decision to make a purchase is often made within seconds of entering. The same holds true","date" : "2016-09-30T01:00:59-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ben-bloom" : "Benjamin Bloom"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-30-creating-wall-sized-interaction-at-the-smithsonians-national-air-and-space-museum.md", "filepath" :"news/2016/09/2016-09-30-creating-wall-sized-interaction-at-the-smithsonians-national-air-and-space-museum.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-30-creating-wall-sized-interaction-at-the-smithsonians-national-air-and-space-museum.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-30-creating-wall-sized-interaction-at-the-smithsonians-national-air-and-space-museum.md","slug" : "creating-wall-sized-interaction-at-the-smithsonians-national-air-and-space-museum","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/30/creating-wall-sized-interaction-at-the-smithsonians-national-air-and-space-museum/" },{"title" :"Voices of Veterans: Introducing Personas to Better Understand Our Customers","summary" : "Understanding our Veterans and their unique needs and experiences is at the heart of creating a more Veteran-centered VA. By listening to their voices and the stories they share, we can design services and experiences that meet the needs of Veterans. Taking a step towards a deeper understanding of our Veterans, in the fall of","date" : "2016-09-29T11:00:46-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"va-center-for-innovation" : "VA Center for Innovation"},"topics" : { "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-29-voices-of-veterans-introducing-personas-to-better-understand-our-customers.md", "filepath" :"news/2016/09/2016-09-29-voices-of-veterans-introducing-personas-to-better-understand-our-customers.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-29-voices-of-veterans-introducing-personas-to-better-understand-our-customers.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-29-voices-of-veterans-introducing-personas-to-better-understand-our-customers.md","slug" : "voices-of-veterans-introducing-personas-to-better-understand-our-customers","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/29/voices-of-veterans-introducing-personas-to-better-understand-our-customers/" },{"title" :"The New Vote.gov: Leaner, Faster and Multi-Lingual","summary" : "One year ago this week, we launched vote.gov (also known as vote.usa.gov). It’s a concise and simple site with a single mission: direct citizens through the voter registration process as quickly as possible. It was created by a joint team of USA.gov staffers and Presidential Innovation Fellows, all of whom work within the General Services","date" : "2016-09-28T11:00:27-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"yoz-grahame" : "Yoz Grahame"},"topics" : { "analytics" : "Analytics", "cloud-and-infrastructure" : "Cloud and infrastructure", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "multilingual" : "Multilingual", "open-source" : "Open source", "research" : "Research", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-28-the-new-vote-gov-leaner-faster-and-multi-lingual.md", "filepath" :"news/2016/09/2016-09-28-the-new-vote-gov-leaner-faster-and-multi-lingual.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-28-the-new-vote-gov-leaner-faster-and-multi-lingual.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-28-the-new-vote-gov-leaner-faster-and-multi-lingual.md","slug" : "the-new-vote-gov-leaner-faster-and-multi-lingual","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/28/the-new-vote-gov-leaner-faster-and-multi-lingual/" },{"title" :"Webinar Recap: Snaps and Stripes—Sharing Public Service Stories with Snapchat","summary" : "Snapchat has quickly become an incredibly effective digital storytelling medium, and content creators across multiple government agencies have adopted it as an important part of their programs.","date" : "2016-09-27T11:00:50-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"lisa-bari" : "Lisa Bari"},"topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "multimedia" : "Multimedia", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-27-webinar-recap-snaps-and-stripes-sharing-public-service-stories-with-snapchat.md", "filepath" :"news/2016/09/2016-09-27-webinar-recap-snaps-and-stripes-sharing-public-service-stories-with-snapchat.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-27-webinar-recap-snaps-and-stripes-sharing-public-service-stories-with-snapchat.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-27-webinar-recap-snaps-and-stripes-sharing-public-service-stories-with-snapchat.md","slug" : "webinar-recap-snaps-and-stripes-sharing-public-service-stories-with-snapchat","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/27/webinar-recap-snaps-and-stripes-sharing-public-service-stories-with-snapchat/" },{"title" :"Progressive Web Applications, Part 1: the New Pack Mule of the Internet","summary" : "A mule is the hybrid offspring of a male donkey and a horse. This new species is stronger and better equipped than the species from which it comes. Overall, mules tend to be healthier, more sound, and live longer than horses. They are favored over horses in mountainous terrain because the mule has a reputation for being more surefooted than their equine cousins.","date" : "2016-09-20T11:00:19-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-fern" : "David Fern"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "innovation" : "Innovation", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-20-progressive-web-applications-part-1-the-new-pack-mule-of-the-internet.md", "filepath" :"news/2016/09/2016-09-20-progressive-web-applications-part-1-the-new-pack-mule-of-the-internet.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-20-progressive-web-applications-part-1-the-new-pack-mule-of-the-internet.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-20-progressive-web-applications-part-1-the-new-pack-mule-of-the-internet.md","slug" : "progressive-web-applications-part-1-the-new-pack-mule-of-the-internet","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/20/progressive-web-applications-part-1-the-new-pack-mule-of-the-internet/" },{"title" :"Analytics Success Series: Health Resources \u0026 Services Administration","summary" : "Health Resources and Services Administration’s Analytics Success: Using Analytics to Reduce Content and Improve User Experience Unlike out-of-town guests, you want your web visitors to stick around. So, if your site continues to see a bounce rate that stubbornly refuses to drop—it’s time to make some changes. That’s exactly what happened to the Health Resources","date" : "2016-09-20T02:00:17-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"christy-choi" : "Christy Choi","mackenzie-cummings" : "Mackenzie Cummings","richard-morey" : "Richard Morey"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "open-data" : "Open data", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-20-analytics-success-series-health-resources-services-administration.md", "filepath" :"news/2016/09/2016-09-20-analytics-success-series-health-resources-services-administration.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-20-analytics-success-series-health-resources-services-administration.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-20-analytics-success-series-health-resources-services-administration.md","slug" : "analytics-success-series-health-resources-services-administration","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/20/analytics-success-series-health-resources-services-administration/" },{"title" :"How Do You Redesign a ‘Dinosaur’? Redesigning an Intranet Site: the Beginning Stages","summary" : "Many content managers in the digital world understand the irrepressible desire to improve, fix, edit, add, and move things around. Indeed, it’s our job to nurture this ongoing process to create, update, test, update again. And, repeat! But, what about those sites or pages that seem to never crawl up to the ‘high-priority’ list and","date" : "2016-09-19T10:00:56-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"karla-blaine" : "Karla Blaine"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "information-architecture" : "Information architecture", "open-data" : "Open data", "product-and-project-management" : "Product and project management", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "archaeologist-and-student-excavating-mypurgatoryyears-royalty-free-getty-images-176511372", "alt" : "An archaeologist and her student using their trowels at a dig site.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Mypurgatoryyears/iStock/Thinkstock", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2016-09-19-how-do-you-redesign-a-dinosaur-redesigning-an-intranet-site-the-beginning-stages.md", "filepath" :"news/2016/09/2016-09-19-how-do-you-redesign-a-dinosaur-redesigning-an-intranet-site-the-beginning-stages.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-19-how-do-you-redesign-a-dinosaur-redesigning-an-intranet-site-the-beginning-stages.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-19-how-do-you-redesign-a-dinosaur-redesigning-an-intranet-site-the-beginning-stages.md","slug" : "how-do-you-redesign-a-dinosaur-redesigning-an-intranet-site-the-beginning-stages","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/19/how-do-you-redesign-a-dinosaur-redesigning-an-intranet-site-the-beginning-stages/" },{"title" :"Social Security Joins The Hispanic Heritage Month Celebration","summary" : "Social Security joins you and your family in celebrating Hispanic Heritage Month, which runs from September 15 to October 15. We know the contributions of Hispanics can be traced to before the origins of the United States with the discovery, exploration, and naming of many places in our nation, such as state names like California,","date" : "2016-09-16T12:00:53-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"doug-walker" : "Doug Walker"},"topics" : { "content-strategy" : "Content strategy", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "customer-experience" : "Customer experience", "multilingual" : "Multilingual", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-16-social-security-joins-the-hispanic-heritage-month-celebration.md", "filepath" :"news/2016/09/2016-09-16-social-security-joins-the-hispanic-heritage-month-celebration.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-16-social-security-joins-the-hispanic-heritage-month-celebration.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-16-social-security-joins-the-hispanic-heritage-month-celebration.md","slug" : "social-security-joins-the-hispanic-heritage-month-celebration","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/16/social-security-joins-the-hispanic-heritage-month-celebration/" },{"title" :"Analytics Success Series: USAJOBS","summary" : "USAJOBS’ Analytics Success: using analytics to create accurate testing strategies. Accurate testing strategies are crucial to ensure quality products. Hi-fidelity approaches ensure QA efforts are testing in a true-to-life manner, similar to real-world users. Inaccurate, lo-fidelity testing can miss situational bugs that become showstoppers in production. USAJOBS is leveraging the Digital Analytics Program (DAP) to","date" : "2016-09-15T13:00:46-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"cory-benavente" : "Cory Benavente","dywane-boyd" : "Dywane Boyd"},"topics" : { "analytics" : "Analytics", "open-data" : "Open data", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-15-analytics-success-series-usajobs.md", "filepath" :"news/2016/09/2016-09-15-analytics-success-series-usajobs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-15-analytics-success-series-usajobs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-15-analytics-success-series-usajobs.md","slug" : "analytics-success-series-usajobs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/15/analytics-success-series-usajobs/" },{"title" :"No Longer an Idea of the Future, Artificial Intelligence Is Here and You Are Probably Already Using It","summary" : "It might surprise some of you to know that artificial intelligence (AI) is already in use and a routine part of our daily lives, but we leverage this technology when we use our smartphones or other devices to ask Apple’s Siri, Microsoft’s Cortana, Google Now, or Amazon’s Alexa a question to get the facts or data we","date" : "2016-09-15T11:00:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"christen-geiler" : "Christen Geiler"},"topics" : { "analytics" : "Analytics", "artificial-intelligence" : "Artificial intelligence", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "innovation" : "Innovation", "open-data" : "Open data", "privacy" : "Privacy", "product-and-project-management" : "Product and project management", "research" : "Research", "security" : "Security", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-15-no-longer-an-idea-of-the-future-artificial-intelligence-is-here-and-you-are-probably-already-using-it.md", "filepath" :"news/2016/09/2016-09-15-no-longer-an-idea-of-the-future-artificial-intelligence-is-here-and-you-are-probably-already-using-it.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-15-no-longer-an-idea-of-the-future-artificial-intelligence-is-here-and-you-are-probably-already-using-it.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-15-no-longer-an-idea-of-the-future-artificial-intelligence-is-here-and-you-are-probably-already-using-it.md","slug" : "no-longer-an-idea-of-the-future-artificial-intelligence-is-here-and-you-are-probably-already-using-it","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/15/no-longer-an-idea-of-the-future-artificial-intelligence-is-here-and-you-are-probably-already-using-it/" },{"title" :"Analytics Success Series: Federal Trade Commission","summary" : "FTC’s Analytics Success: Making mission-related tasks easier for the user to find In the summer of 2015, members of the Federal Trade Commission’s Office of Public Affairs (OPA) Web team worked with their FTC colleagues to analyze Digital Analytics Program (DAP) Google Analytics data (onsite search queries, landing pages, pageviews, etc.) for FTC.gov. We found","date" : "2016-09-14T15:00:39-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"chris-noonan-sturm" : "Chris Noonan Sturm"},"topics" : { "analytics" : "Analytics", "open-data" : "Open data", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-14-analytics-success-series-federal-trade-commission.md", "filepath" :"news/2016/09/2016-09-14-analytics-success-series-federal-trade-commission.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-14-analytics-success-series-federal-trade-commission.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-14-analytics-success-series-federal-trade-commission.md","slug" : "analytics-success-series-federal-trade-commission","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/14/analytics-success-series-federal-trade-commission/" },{"title" :"Sharing The Story of Innovation","summary" : "Our goal for a more veteran-centered and innovative VA is shared. Our approach to innovation is collaborative. Our approach to innovation is driven by listening, understanding and responding to the experiences and stories of the Veterans we serve. We were huddled on squeaky chairs in the social room of a transitional housing facility in Los","date" : "2016-09-08T11:00:55-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"va-center-for-innovation" : "VA Center for Innovation"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-08-sharing-the-story-of-innovation.md", "filepath" :"news/2016/09/2016-09-08-sharing-the-story-of-innovation.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-08-sharing-the-story-of-innovation.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-08-sharing-the-story-of-innovation.md","slug" : "sharing-the-story-of-innovation","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/08/sharing-the-story-of-innovation/" },{"title" :"Emma: Friendly Presence and Innovative USCIS Resource Available 24/7","summary" : "We are working hard to serve you and continue to make improvements to Emma, our Spanish-speaking Interactive Virtual Assistant. Help us improve Emma’s knowledge by continuing to ask your immigration-related questions on USCIS.gov/es from any device. This blog will help you understand a little bit more about how Emma works and how you can help","date" : "2016-09-01T10:00:40-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andrea-sanchez" : "Andrea Sanchez","limary-suarez-pacheco" : "Limary Suarez Pacheco"},"topics" : { "artificial intelligence" : "Artificial intelligence", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "multilingual" : "Multilingual", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-01-emma-friendly-presence-and-innovative-uscis-resource-available-247.md", "filepath" :"news/2016/09/2016-09-01-emma-friendly-presence-and-innovative-uscis-resource-available-247.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-01-emma-friendly-presence-and-innovative-uscis-resource-available-247.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-01-emma-friendly-presence-and-innovative-uscis-resource-available-247.md","slug" : "emma-friendly-presence-and-innovative-uscis-resource-available-247","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/01/emma-friendly-presence-and-innovative-uscis-resource-available-247/" },{"title" :"Creative Usability Test Methods—or My Brief Career as a Robot Voice","summary" : "When you want to do a usability test, sometimes you have to step out of your comfort zone and get creative to get the job done. That’s just what happened to us. We’re well practiced at usability testing at USAGov—in person, remote, hallway tests, first-click tests—all of these things we manage without blinking an eye.","date" : "2016-08-31T12:00:42-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"joanne-mcgovern" : "Joanne McGovern"},"topics" : { "contact-centers" : "Contact centers", "customer-experience" : "Customer experience", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-08-31-creative-usability-test-methods-or-my-brief-career-as-a-robot-voice.md", "filepath" :"news/2016/08/2016-08-31-creative-usability-test-methods-or-my-brief-career-as-a-robot-voice.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/08/2016-08-31-creative-usability-test-methods-or-my-brief-career-as-a-robot-voice.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/08/2016-08-31-creative-usability-test-methods-or-my-brief-career-as-a-robot-voice.md","slug" : "creative-usability-test-methods-or-my-brief-career-as-a-robot-voice","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/08/31/creative-usability-test-methods-or-my-brief-career-as-a-robot-voice/" },{"title" :"Smithsonian Learning Lab: Designing for the Classroom","summary" : "The Smithsonian’s mission statement is wonderfully simple: “The increase and diffusion of knowledge.” The “increasing” is arguably the straightforward part – the Smithsonian has amassed a collection of over 138 million objects and specimens, and the Institution’s curators and scientists obsessively add to the world’s knowledge base, publishing papers, creating exhibitions, and sharing their expertise.","date" : "2016-08-29T10:00:53-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ben-bloom" : "Benjamin Bloom"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-08-29-smithsonian-learning-lab-designing-for-the-classroom.md", "filepath" :"news/2016/08/2016-08-29-smithsonian-learning-lab-designing-for-the-classroom.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/08/2016-08-29-smithsonian-learning-lab-designing-for-the-classroom.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/08/2016-08-29-smithsonian-learning-lab-designing-for-the-classroom.md","slug" : "smithsonian-learning-lab-designing-for-the-classroom","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/08/29/smithsonian-learning-lab-designing-for-the-classroom/" },{"title" :"How Creating On-The-Fly Digital Content Can Fill an Immediate Audience Need","summary" : "When some U.S. athletes at this month’s Olympic Games started showing up at their events with dark red circles on their torsos, sports commentators and the media hungrily sought answers to what the marks could be. In less than a day after the spots were…spotted, the story of the mysterious circles was becoming clearer: they","date" : "2016-08-25T11:00:32-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"yasmine-kloth" : "Yasmine Kloth"},"topics" : { "content-strategy" : "Content strategy", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-08-25-how-creating-on-the-fly-digital-content-can-fill-an-immediate-audience-need.md", "filepath" :"news/2016/08/2016-08-25-how-creating-on-the-fly-digital-content-can-fill-an-immediate-audience-need.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/08/2016-08-25-how-creating-on-the-fly-digital-content-can-fill-an-immediate-audience-need.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/08/2016-08-25-how-creating-on-the-fly-digital-content-can-fill-an-immediate-audience-need.md","slug" : "how-creating-on-the-fly-digital-content-can-fill-an-immediate-audience-need","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/08/25/how-creating-on-the-fly-digital-content-can-fill-an-immediate-audience-need/" },{"title" :"Celebrating the 18th Anniversary of the Section 508 Rehabilitation Act","summary" : "August 8, 2016, marks the 18th anniversary of the amendment to the Section 508 Rehabilitation Act of 1973. To recognize the importance of IT accessibility, we wanted to highlight some agency initiatives to improve accessibility across the federal landscape.","date" : "2016-08-15T11:00:03-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"apiazza" : "Alycia Piazza"},"topics" : { "accessibility" : "Accessibility", "accessibility" : "Accessibility", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-08-15-celebrating-the-18th-anniversary-of-section-508-rehabilitation-act.md", "filepath" :"news/2016/08/2016-08-15-celebrating-the-18th-anniversary-of-section-508-rehabilitation-act.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/08/2016-08-15-celebrating-the-18th-anniversary-of-section-508-rehabilitation-act.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/08/2016-08-15-celebrating-the-18th-anniversary-of-section-508-rehabilitation-act.md","slug" : "celebrating-the-18th-anniversary-of-section-508-rehabilitation-act","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/08/15/celebrating-the-18th-anniversary-of-section-508-rehabilitation-act/" },{"title" :"Build Empathy With Stakeholder Interviews, Part 2: Conversation","deck" : "How to run user-interviews and synthesize and integrate the results into the teams shared understanding","summary" : "How to run user-interviews and synthesize and integrate the results into the teams shared understanding","date" : "2016-07-29T12:00:13-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andrew-maier" : "Andrew Maier"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-07-29-build-empathy-with-stakeholder-interviews-part-2-conversation.md", "filepath" :"news/2016/07/2016-07-29-build-empathy-with-stakeholder-interviews-part-2-conversation.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/07/2016-07-29-build-empathy-with-stakeholder-interviews-part-2-conversation.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/07/2016-07-29-build-empathy-with-stakeholder-interviews-part-2-conversation.md","slug" : "build-empathy-with-stakeholder-interviews-part-2-conversation","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/07/29/build-empathy-with-stakeholder-interviews-part-2-conversation/" },{"title" :"Summer Health and Safety: A New Resource Brought to You by CDC and NIH","summary" : "We have previously written about microsites in the federal government. A microsite is a small collection of web pages—a subset of an organization’s full website. Partners can embed microsites that present curated information on a specific topic or campaign directly within their own websites. And perhaps best of all, microsites that are API-enabled are maintained and updated","date" : "2016-07-26T13:00:44-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"christen-geiler" : "Christen Geiler"},"topics" : { "content-strategy" : "Content strategy", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-07-26-summer-health-and-safety-a-new-resource-brought-to-you-by-cdc-and-nih.md", "filepath" :"news/2016/07/2016-07-26-summer-health-and-safety-a-new-resource-brought-to-you-by-cdc-and-nih.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/07/2016-07-26-summer-health-and-safety-a-new-resource-brought-to-you-by-cdc-and-nih.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/07/2016-07-26-summer-health-and-safety-a-new-resource-brought-to-you-by-cdc-and-nih.md","slug" : "summer-health-and-safety-a-new-resource-brought-to-you-by-cdc-and-nih","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/07/26/summer-health-and-safety-a-new-resource-brought-to-you-by-cdc-and-nih/" },{"title" :"Catch the Mall! With Pokemon and Public Services","summary" : "“… I have never seen so many people of all ages walking around our civic spaces and small businesses interacting as I have this morning. Teens catching them. People catching them in line for coffee. Moms outsmarting their kids. Local youths teaching my toddler how to throw a ball. Full grown adults. Marines. Kids on","date" : "2016-07-12T15:58:53-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jherman" : "Justin Herman","paul-ollig" : "Paul Ollig"},"topics" : { "content-strategy" : "Content strategy", "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "multimedia" : "Multimedia", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-07-12-catch-the-mall-with-pokemon-and-public-services.md", "filepath" :"news/2016/07/2016-07-12-catch-the-mall-with-pokemon-and-public-services.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/07/2016-07-12-catch-the-mall-with-pokemon-and-public-services.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/07/2016-07-12-catch-the-mall-with-pokemon-and-public-services.md","slug" : "catch-the-mall-with-pokemon-and-public-services","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/07/12/catch-the-mall-with-pokemon-and-public-services/" },{"title" :"The Content Corner: How to Leverage User-Generated Content to Resonate With Your Audience","summary" : "User-Generated Content (UGC) is a buzzword as of late, popularized recently due to the ever increasing demand for new content.","date" : "2016-07-11T13:30:29-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kyle-s-richardson" : "Kyle S. Richardson"},"topics" : { "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science", "mobile" : "Mobile", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-07-11-how-to-leverage-user-generated-content-to-resonate-with-your-audience.md", "filepath" :"news/2016/07/2016-07-11-how-to-leverage-user-generated-content-to-resonate-with-your-audience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/07/2016-07-11-how-to-leverage-user-generated-content-to-resonate-with-your-audience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/07/2016-07-11-how-to-leverage-user-generated-content-to-resonate-with-your-audience.md","slug" : "how-to-leverage-user-generated-content-to-resonate-with-your-audience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/07/11/how-to-leverage-user-generated-content-to-resonate-with-your-audience/" },{"title" :"Introducing the Digital Audio/Video Community of Practice","summary" : "Tech giants have changed the world of broadcast forever. In a little more than a year, video on Facebook went from being a seldomly seen media type on a user’s timeline to a strategic priority for Mark Zuckerberg. The platform now serves over 8 billion video views a day and Facebook continues to roll out improvements","date" : "2016-07-08T01:30:48-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"randy-abramson" : "Randy Abramson"},"topics" : { "content-strategy" : "Content strategy", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-07-08-introducing-the-digital-audiovideo-community-of-practice.md", "filepath" :"news/2016/07/2016-07-08-introducing-the-digital-audiovideo-community-of-practice.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/07/2016-07-08-introducing-the-digital-audiovideo-community-of-practice.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/07/2016-07-08-introducing-the-digital-audiovideo-community-of-practice.md","slug" : "introducing-the-digital-audiovideo-community-of-practice","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/07/08/introducing-the-digital-audiovideo-community-of-practice/" },{"title" :"The Data Briefing: I, For One, Welcome Our New Chatbot Blockchain Digital Autonomous Organizations","summary" : "It is at the intersections of fields where you find the most fascinating and innovative concepts. Recently, a conference on “Open Human Resources and the Cognitive Era” explored the use of chatbots and blockchain technologies in human resources. Human Resources (HR) is quietly undergoing a revolution as many HR practitioners are transforming HR by using","date" : "2016-07-06T11:00:56-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bbrantley" : "Bill Brantley"},"topics" : { "application-programming-interface" : "Application programming interface", "artificial-intelligence" : "Artificial intelligence", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "emerging-tech" : "Emerging tech", "open-data" : "Open data", "product-and-project-management" : "Product and project management", "security" : "Security", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-07-06-the-data-briefing-i-for-one-welcome-our-new-chatbot-blockchain-digital-autonomous-organizations.md", "filepath" :"news/2016/07/2016-07-06-the-data-briefing-i-for-one-welcome-our-new-chatbot-blockchain-digital-autonomous-organizations.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/07/2016-07-06-the-data-briefing-i-for-one-welcome-our-new-chatbot-blockchain-digital-autonomous-organizations.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/07/2016-07-06-the-data-briefing-i-for-one-welcome-our-new-chatbot-blockchain-digital-autonomous-organizations.md","slug" : "the-data-briefing-i-for-one-welcome-our-new-chatbot-blockchain-digital-autonomous-organizations","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/07/06/the-data-briefing-i-for-one-welcome-our-new-chatbot-blockchain-digital-autonomous-organizations/" },{"title" :"Using Plain Language to Bridge the Gap Between Government and Industry","summary" : "Much of our work with government partners to deliver better digital services has resulted in full websites, applications, and embarking on large-scale transformation efforts. In addition to those types of projects, we also work on shorter, faster, smaller-scale projects designed to show our partners different points of view and different techniques to approach their most","date" : "2016-06-23T13:30:02-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ryan-sibley" : "Ryan Sibley"},"topics" : { "acquisition" : "Acquisition", "cloud-and-infrastructure" : "Cloud and infrastructure", "content-strategy" : "Content strategy", "plain-language" : "Plain language", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-06-23-using-plain-language-to-bridge-the-gap-between-government-and-industry.md", "filepath" :"news/2016/06/2016-06-23-using-plain-language-to-bridge-the-gap-between-government-and-industry.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/06/2016-06-23-using-plain-language-to-bridge-the-gap-between-government-and-industry.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/06/2016-06-23-using-plain-language-to-bridge-the-gap-between-government-and-industry.md","slug" : "using-plain-language-to-bridge-the-gap-between-government-and-industry","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/06/23/using-plain-language-to-bridge-the-gap-between-government-and-industry/" },{"title" :"Welcome to the New DHS.gov","summary" : "Today, I am happy to announce the newly optimized DHS.gov website. Over the past year, DHS has worked behind the scenes to update and modernize our flagship website, making it faster and easier to use. Some of the specific differences you’ll see are: Compatibility for both desktop computers and mobile devices (phones and tablets) Cleaner,","date" : "2016-06-09T02:00:26-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"j-todd-breasseale" : "J. Todd Breasseale"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-06-09-welcome-to-the-new-dhs-gov.md", "filepath" :"news/2016/06/2016-06-09-welcome-to-the-new-dhs-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/06/2016-06-09-welcome-to-the-new-dhs-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/06/2016-06-09-welcome-to-the-new-dhs-gov.md","slug" : "welcome-to-the-new-dhs-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/06/09/welcome-to-the-new-dhs-gov/" },{"title" :"GSA Introduces New Web-Based Leasing Tool","summary" : "Recently, Regional Administrator Sara Manzano-Díaz of the U.S. General Services Administration (GSA) introduced a web-based leasing tool, the Automated Advanced Acquisition Program (AAAP), to 60 lessors and/or brokers at the Dow Building in Philadelphia. The AAAP tool was designed to consolidate and streamline the leasing process, making for a more efficient, transparent process that also","date" : "2016-06-02T12:00:21-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"sherrie-taylor" : "Sherrie Taylor"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-06-02-gsa-introduces-new-web-based-leasing-tool.md", "filepath" :"news/2016/06/2016-06-02-gsa-introduces-new-web-based-leasing-tool.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/06/2016-06-02-gsa-introduces-new-web-based-leasing-tool.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/06/2016-06-02-gsa-introduces-new-web-based-leasing-tool.md","slug" : "gsa-introduces-new-web-based-leasing-tool","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/06/02/gsa-introduces-new-web-based-leasing-tool/" },{"title" :"The User-Centered Redesign of IdentityTheft.gov","summary" : "I first came across the redesigned IdentityTheft.gov on Reddit, of all places. Someone had posted a link to the Federal Trade Commission’s (FTC) newly redesigned site and wrote: I hope this never happens to any of you as the entire thing can be really stressful. The identitytheft.gov website is a true breath of fresh air…You","date" : "2016-06-01T14:30:14-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"melody-kramer" : "Melody Kramer"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-06-01-the-user-centered-redesign-of-identitytheft-gov.md", "filepath" :"news/2016/06/2016-06-01-the-user-centered-redesign-of-identitytheft-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/06/2016-06-01-the-user-centered-redesign-of-identitytheft-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/06/2016-06-01-the-user-centered-redesign-of-identitytheft-gov.md","slug" : "the-user-centered-redesign-of-identitytheft-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/06/01/the-user-centered-redesign-of-identitytheft-gov/" },{"title" :"Our CX Recipe for Success: Complete with Ingredient List and Substitutions!","summary" : "If you were to spend any time with me in the kitchen, you would often find me searching out substitutions for ingredients that I don’t have on hand or have to drive 100 miles to find. I don’t want to abandon the recipe, so I substitute instead. I find that in the world of internal","date" : "2016-05-31T12:15:34-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tanya-mcilravy" : "Tanya McIlravy"},"topics" : { "accessibility" : "Accessibility", "customer-experience" : "Customer experience", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-05-31-our-cx-recipe-for-success-complete-with-ingredient-list-and-substitutions.md", "filepath" :"news/2016/05/2016-05-31-our-cx-recipe-for-success-complete-with-ingredient-list-and-substitutions.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/05/2016-05-31-our-cx-recipe-for-success-complete-with-ingredient-list-and-substitutions.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/05/2016-05-31-our-cx-recipe-for-success-complete-with-ingredient-list-and-substitutions.md","slug" : "our-cx-recipe-for-success-complete-with-ingredient-list-and-substitutions","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/31/our-cx-recipe-for-success-complete-with-ingredient-list-and-substitutions/" },{"title" :"The Content Corner: Is Scheduling Social Media Posts Truly Social?","summary" : "Good communicators are always…well…evaluating the way they communicate. As we think of the “customer experience,” it is key to constantly consider your methods for engaging with your audience. Just as the platforms themselves continue to change to keep their audience, continuing to refine our ways of sending messages will assure that you don’t get left","date" : "2016-05-23T11:10:49-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kyle-s-richardson" : "Kyle S. Richardson"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-05-23-the-content-corner-is-scheduling-social-media-posts-truly-social.md", "filepath" :"news/2016/05/2016-05-23-the-content-corner-is-scheduling-social-media-posts-truly-social.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/05/2016-05-23-the-content-corner-is-scheduling-social-media-posts-truly-social.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/05/2016-05-23-the-content-corner-is-scheduling-social-media-posts-truly-social.md","slug" : "the-content-corner-is-scheduling-social-media-posts-truly-social","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/23/the-content-corner-is-scheduling-social-media-posts-truly-social/" },{"title" :"Kids.Gov Reenvisioned","summary" : "At USAGov, we always put our customers first. In the wake of our rebranding efforts, our desire to create a positive user experience across the organization has pushed us to turn a scrutinous eye toward Kids.gov; a site focused on providing information and resources to parents, teachers, and kids.","date" : "2016-05-23T10:00:16-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"megan-fella" : "Megan Fella"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-05-23-kids-gov-reenvisioned.md", "filepath" :"news/2016/05/2016-05-23-kids-gov-reenvisioned.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/05/2016-05-23-kids-gov-reenvisioned.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/05/2016-05-23-kids-gov-reenvisioned.md","slug" : "kids-gov-reenvisioned","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/23/kids-gov-reenvisioned/" },{"title" :"Accessible Workplace Technology: Signed, Sealed, Delivered","summary" : "Last week, I had a brush with a bona fide music legend — the great Stevie Wonder. Was I starstruck? Of course. I’ve long admired his musical accomplishments and advocacy for people with disabilities. His appearance at the Grammy Awards in February highlighted once again the need to improve accessible technology, particularly in the workplace.","date" : "2016-05-10T10:00:28-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"chris-lu" : "Chris Lu"},"topics" : { "accessibility" : "Accessibility", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-05-10-accessible-workplace-technology-signed-sealed-delivered.md", "filepath" :"news/2016/05/2016-05-10-accessible-workplace-technology-signed-sealed-delivered.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/05/2016-05-10-accessible-workplace-technology-signed-sealed-delivered.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/05/2016-05-10-accessible-workplace-technology-signed-sealed-delivered.md","slug" : "accessible-workplace-technology-signed-sealed-delivered","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/10/accessible-workplace-technology-signed-sealed-delivered/" },{"title" :"Redesigning We the People","summary" : "Summary: Improving the way you engage with the White House through our online petitions platform In July 2015, we announced a big change in the way we would answer petitions on We the People. We committed to responding to you within a 60-day timeframe, whenever possible. We assembled a team of people dedicated to getting your policy questions and","date" : "2016-05-02T11:32:09-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jason-goldman" : "Jason Goldman"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-05-02-redesigning-we-the-people.md", "filepath" :"news/2016/05/2016-05-02-redesigning-we-the-people.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/05/2016-05-02-redesigning-we-the-people.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/05/2016-05-02-redesigning-we-the-people.md","slug" : "redesigning-we-the-people","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/02/redesigning-we-the-people/" },{"title" :"The Data Briefing: Chatbots and the Rise of Conversational Commerce and Citizen Experience","summary" : "Ten months ago, I wrote about the rise of the post-app world in which mobile personal assistants would do the work of five to 10 apps combined. These mobile personal assistants, now known as chatbots, would work through conversational interfaces (voice and instant messaging, for example). The idea is to build more natural interfaces for people","date" : "2016-04-20T11:00:59-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bbrantley" : "Bill Brantley"},"topics" : { "application-programming-interface" : "Application programming interface", "artificial-intelligence" : "Artificial intelligence", "customer-experience" : "Customer experience", "emerging-tech" : "Emerging tech", "multimedia" : "Multimedia", "open-data" : "Open data", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-04-20-the-data-briefing-chatbots-and-the-rise-of-conversational-commerce-and-citizen-experience.md", "filepath" :"news/2016/04/2016-04-20-the-data-briefing-chatbots-and-the-rise-of-conversational-commerce-and-citizen-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/04/2016-04-20-the-data-briefing-chatbots-and-the-rise-of-conversational-commerce-and-citizen-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/04/2016-04-20-the-data-briefing-chatbots-and-the-rise-of-conversational-commerce-and-citizen-experience.md","slug" : "the-data-briefing-chatbots-and-the-rise-of-conversational-commerce-and-citizen-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/04/20/the-data-briefing-chatbots-and-the-rise-of-conversational-commerce-and-citizen-experience/" },{"title" :"The Content Corner: Branches—Stick to the Vine","summary" : "A branch that does not stick to its source of nutrition will wither away and die. Just ask anyone who has received a bouquet of beautiful flowers about how long they really last. In the same way, as communicators we must stay connected to our audience, or we risk the chance of fading away into","date" : "2016-04-18T11:00:03-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kyle-s-richardson" : "Kyle S. Richardson"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-04-18-the-content-corner-branches-stick-to-the-vine.md", "filepath" :"news/2016/04/2016-04-18-the-content-corner-branches-stick-to-the-vine.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/04/2016-04-18-the-content-corner-branches-stick-to-the-vine.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/04/2016-04-18-the-content-corner-branches-stick-to-the-vine.md","slug" : "the-content-corner-branches-stick-to-the-vine","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/04/18/the-content-corner-branches-stick-to-the-vine/" },{"title" :"The USAGov Bilingual Style Guide Is Now Online!","summary" : "About a year and a half ago, the Federal Citizen Information Center—today called USAGov—embarked on a very ambitious task: integrating our content operations. We blurred lines that defined silos and adopted a bilingual content approach to offer a more consistent experience, regardless of language preference or point of access to our information. See more about","date" : "2016-04-14T10:00:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"lgodfrey" : "Laura Godfrey"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "multilingual" : "Multilingual", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-04-14-the-usagov-bilingual-style-guide-is-now-online.md", "filepath" :"news/2016/04/2016-04-14-the-usagov-bilingual-style-guide-is-now-online.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/04/2016-04-14-the-usagov-bilingual-style-guide-is-now-online.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/04/2016-04-14-the-usagov-bilingual-style-guide-is-now-online.md","slug" : "the-usagov-bilingual-style-guide-is-now-online","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/04/14/the-usagov-bilingual-style-guide-is-now-online/" },{"title" :"Worth a Thousand Words? Announcing Ready-to-Go Interactive Graphics with BLS News Releases","summary" : "Last spring I wrote about how we’ve been using more and better charts and maps to help you understand our statistics. Today I’m excited to tell you about a new set of graphical tools to make our news releases more illuminating at the moment of their posting.","date" : "2016-04-12T10:00:16-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"erica-groshen" : "Erica L. Groshen"},"topics" : { "content-strategy" : "Content strategy", "data-visualization" : "Data visualization", "open-data" : "Open data", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-04-12-worth-a-thousand-words-announcing-ready-to-go-interactive-graphics-with-bls-news-releases.md", "filepath" :"news/2016/04/2016-04-12-worth-a-thousand-words-announcing-ready-to-go-interactive-graphics-with-bls-news-releases.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/04/2016-04-12-worth-a-thousand-words-announcing-ready-to-go-interactive-graphics-with-bls-news-releases.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/04/2016-04-12-worth-a-thousand-words-announcing-ready-to-go-interactive-graphics-with-bls-news-releases.md","slug" : "worth-a-thousand-words-announcing-ready-to-go-interactive-graphics-with-bls-news-releases","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/04/12/worth-a-thousand-words-announcing-ready-to-go-interactive-graphics-with-bls-news-releases/" },{"title" :"UX Exponential: State Department Turning Bad User Experiences into Good","summary" : "How many times a day do you have a bad user experience? Did you have one: Riding the metro to work this morning this morning? Waiting for your email to open? Watching a way-too-long training video? Trying to find your way around a new-to-you building? How many times have you thought, “there has to be","date" : "2016-04-07T11:10:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bridget-roddy" : "Bridget Roddy"},"topics" : { "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-04-07-ux-exponential-state-department-turning-bad-user-experiences-into-good.md", "filepath" :"news/2016/04/2016-04-07-ux-exponential-state-department-turning-bad-user-experiences-into-good.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/04/2016-04-07-ux-exponential-state-department-turning-bad-user-experiences-into-good.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/04/2016-04-07-ux-exponential-state-department-turning-bad-user-experiences-into-good.md","slug" : "ux-exponential-state-department-turning-bad-user-experiences-into-good","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/04/07/ux-exponential-state-department-turning-bad-user-experiences-into-good/" },{"title" :"DigitalGov Podcast: Behind the Scenes of the Social and Behavioral Science Team","summary" : "The Social and Behavioral Sciences Team (SBST) uses theories, research, and methods from the social and behavioral sciences to address and solve challenges faced by the public.","date" : "2016-04-04T10:00:15-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : { "human-centered-design" : "Human-centered design", "podcast" : "Podcast", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "orig-dg-podcast-logo-mei-suseno-istock-getty-images-1148452254", "alt" : "A two-tone podcast microphone icon in the original DigitalGov colors, teal and a salmon pink, is above the horizontal DigitalGov logo.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Mei Suseno, iStock, Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2016-04-04-digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team.md", "filepath" :"news/2016/04/2016-04-04-digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/04/2016-04-04-digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/04/2016-04-04-digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team.md","slug" : "digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/04/04/digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team/" },{"title" :"Tag Management: A Digital Analyst\u0026#8217;s Best Friend","summary" : "Tag managers can assist in collecting valuable data about visits to your website. Here at CFPB, we use Google Tag Manager (GTM), which is a free tool that works in tandem with Google Analytics to record and send data on how users interact with your website on an aggregate level, including which pages they view, where they","date" : "2016-03-31T10:00:14-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"cfpb-digital-analytics-team" : "CFPB Digital Analytics Team"},"topics" : { "analytics" : "Analytics", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-03-31-tag-management-a-digital-analysts-best-friend.md", "filepath" :"news/2016/03/2016-03-31-tag-management-a-digital-analysts-best-friend.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/03/2016-03-31-tag-management-a-digital-analysts-best-friend.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/03/2016-03-31-tag-management-a-digital-analysts-best-friend.md","slug" : "tag-management-a-digital-analysts-best-friend","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/03/31/tag-management-a-digital-analysts-best-friend/" },{"title" :"The Data Briefing: An Interview with USAJOBS on New Changes to Their Data Services","summary" : "The Office of Personnel Management released a new look and functionality to USAJOBS in February. I recently contacted Michelle Earley, the USAJOBS Program Manager, to ask about the changes to USAJOBS and the data it provides. 1. What are","date" : "2016-03-30T10:00:36-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bbrantley" : "Bill Brantley"},"topics" : { "application-programming-interface" : "Application programming interface", "data-visualization" : "Data visualization", "emerging-tech" : "Emerging tech", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "open-data" : "Open data", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-03-30-the-data-briefing-an-interview-with-usajobs-on-new-changes-to-their-data-services.md", "filepath" :"news/2016/03/2016-03-30-the-data-briefing-an-interview-with-usajobs-on-new-changes-to-their-data-services.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/03/2016-03-30-the-data-briefing-an-interview-with-usajobs-on-new-changes-to-their-data-services.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/03/2016-03-30-the-data-briefing-an-interview-with-usajobs-on-new-changes-to-their-data-services.md","slug" : "the-data-briefing-an-interview-with-usajobs-on-new-changes-to-their-data-services","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/03/30/the-data-briefing-an-interview-with-usajobs-on-new-changes-to-their-data-services/" },{"title" :"Picture This: 3 Ways to Zoom In On Cross-Agency Collaboration","summary" : "Cross-agency collaboration in the federal government has become a prevalent topic, more widely spoken and written about in the recent past than ever before, thanks, in part, to a bigger-than-ever focus on customer experience as a way of thinking within government. Rising customer expectations, advances in technology, and recommendations from government oversight organizations continue to","date" : "2016-03-04T10:00:09-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"stephanie-thum" : "Stephanie Thum"},"topics" : { "customer-experience" : "Customer experience", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-03-04-picture-this-3-ways-to-zoom-in-on-cross-agency-collaboration.md", "filepath" :"news/2016/03/2016-03-04-picture-this-3-ways-to-zoom-in-on-cross-agency-collaboration.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/03/2016-03-04-picture-this-3-ways-to-zoom-in-on-cross-agency-collaboration.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/03/2016-03-04-picture-this-3-ways-to-zoom-in-on-cross-agency-collaboration.md","slug" : "picture-this-3-ways-to-zoom-in-on-cross-agency-collaboration","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/03/04/picture-this-3-ways-to-zoom-in-on-cross-agency-collaboration/" },{"title" :"How People Learn to Navigate Government Services","summary" : "This is part three of a series detailing the findings of a team of researchers from 18F and the General Services Administration who studied broad trends in people’s perceptions of and interactions with the government. You can find the introduction to the series on our website and a complete pdf of the research findings on","date" : "2016-03-03T14:43:04-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"colin-macarthur" : "Colin MacArthur","carolyn-dew" : "Carolyn Dew","john-yuda" : "John Yuda"},"topics" : { "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-03-03-how-people-learn-to-navigate-government-services.md", "filepath" :"news/2016/03/2016-03-03-how-people-learn-to-navigate-government-services.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/03/2016-03-03-how-people-learn-to-navigate-government-services.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/03/2016-03-03-how-people-learn-to-navigate-government-services.md","slug" : "how-people-learn-to-navigate-government-services","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/03/03/how-people-learn-to-navigate-government-services/" },{"title" :"Informing the Future of the Federal Front Door","summary" : "In our last post, we introduced the Federal Front Door project and briefly described a six-week discovery phase, in which we set out to better understand how the general public feels about and interacts with the federal government, so that we can design and build products that improve people’s experience across government agencies. We think","date" : "2016-03-01T11:10:06-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"colin-macarthur" : "Colin MacArthur","carolyn-dew" : "Carolyn Dew","michelle-chronister" : "Michelle Chronister","john-yuda" : "John Yuda"},"topics" : { "design" : "Design", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-03-01-informing-the-future-of-the-federal-front-door.md", "filepath" :"news/2016/03/2016-03-01-informing-the-future-of-the-federal-front-door.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/03/2016-03-01-informing-the-future-of-the-federal-front-door.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/03/2016-03-01-informing-the-future-of-the-federal-front-door.md","slug" : "informing-the-future-of-the-federal-front-door","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/03/01/informing-the-future-of-the-federal-front-door/" },{"title" :"Trends on Tuesday: Robot Messaging Goes Mainstream","summary" : "John Connor can’t save you. Robots are here to take over the world. Two interesting new consumer mobile and digital content experiences were launched in the past week, signaling some of the first mainstream brands embracing this new paradigm of interactive, bot-driven content experiences: Quartz’s News App and The New York Times Election Slack Bot. Both","date" : "2016-02-16T10:00:10-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"wsullivan" : "Will Sullivan"},"topics" : { "content-strategy" : "Content strategy", "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-02-16-trends-on-tuesday-robot-messaging-goes-mainstream.md", "filepath" :"news/2016/02/2016-02-16-trends-on-tuesday-robot-messaging-goes-mainstream.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/02/2016-02-16-trends-on-tuesday-robot-messaging-goes-mainstream.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/02/2016-02-16-trends-on-tuesday-robot-messaging-goes-mainstream.md","slug" : "trends-on-tuesday-robot-messaging-goes-mainstream","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/02/16/trends-on-tuesday-robot-messaging-goes-mainstream/" },{"title" :"Paying Incentives for Federal User Research","summary" : "Paying incentives to test participants is standard practice in research and usability testing. While some people may be willing to participate for free, many aren’t.","date" : "2016-02-10T10:00:28-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-02-10-paying-incentives-for-federal-user-research.md", "filepath" :"news/2016/02/2016-02-10-paying-incentives-for-federal-user-research.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/02/2016-02-10-paying-incentives-for-federal-user-research.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/02/2016-02-10-paying-incentives-for-federal-user-research.md","slug" : "paying-incentives-for-federal-user-research","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/02/10/paying-incentives-for-federal-user-research/" },{"title" :"Tips for Hallway Testing from NIH","summary" : "Over the course of the last year, the National Library of Medicine (NLM) has sought to increase its use of usability testing to improve the user experience on our Web resources. To do this, we conducted hallway usability testing at the NIH Clinical Center on NLM’s site search feature. Our goal is to update the","date" : "2016-01-14T11:10:14-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katie-chan" : "Katie Chan","joanna-karpinski-widzer" : "Joanna Karpinski-Widzer"},"topics" : { "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-01-14-tips-for-hallway-testing-from-nih.md", "filepath" :"news/2016/01/2016-01-14-tips-for-hallway-testing-from-nih.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/01/2016-01-14-tips-for-hallway-testing-from-nih.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/01/2016-01-14-tips-for-hallway-testing-from-nih.md","slug" : "tips-for-hallway-testing-from-nih","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/01/14/tips-for-hallway-testing-from-nih/" },{"title" :"Digging Into the Data of Our Customer Survey","summary" : "As a follow-up to the recent post about our annual customer satisfaction survey, we wanted to dig into the data and share some of the overall results to give you some more insights into how we’re using your feedback to improve our programs and services.","date" : "2016-01-05T09:00:06-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"rflagg" : "Rachel Flagg"},"topics" : { "budgeting-and-performance" : "Budgeting and performance", "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "information-collection" : "Information collection", "mobile" : "Mobile", "professional-development" : "Professional development", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-01-05-digging-into-the-data-of-our-customer-survey.md", "filepath" :"news/2016/01/2016-01-05-digging-into-the-data-of-our-customer-survey.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/01/2016-01-05-digging-into-the-data-of-our-customer-survey.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/01/2016-01-05-digging-into-the-data-of-our-customer-survey.md","slug" : "digging-into-the-data-of-our-customer-survey","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/01/05/digging-into-the-data-of-our-customer-survey/" },{"title" :"DigitalGov's 2015 Year in Review","summary" : "As we look ahead to 2016, we wanted to take a minute to look at our most popular content in 2015 and reflect on our second year. This was a big year for DigitalGov as we saw our session traffic nearly double and our weekly and daily email subscribers increase by 15%.","date" : "2015-12-31T11:00:26-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "accessibility" : "Accessibility", "security" : "Security", "social-media" : "Social media", "terms-of-service" : "Terms of service", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-12-31-digitalgovs-2015-year-in-review.md", "filepath" :"news/2015/12/2015-12-31-digitalgovs-2015-year-in-review.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/12/2015-12-31-digitalgovs-2015-year-in-review.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/12/2015-12-31-digitalgovs-2015-year-in-review.md","slug" : "digitalgovs-2015-year-in-review","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/12/31/digitalgovs-2015-year-in-review/" },{"title" :"How ABMC Got Started with Mobile App Development","summary" : "The MobileGov Community of Practice put together six Mobile User Experience Guidelines to help keep mobile users in love with their apps. DigitalGov University hosted a webinar in which the American Battle Monuments Commission (ABMC) highlighted two of these guidelines.","date" : "2015-12-31T10:00:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jenny-johnson" : "Jennifer Johnson"},"topics" : { "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-12-31-how-abmc-got-started-with-mobile-app-development.md", "filepath" :"news/2015/12/2015-12-31-how-abmc-got-started-with-mobile-app-development.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/12/2015-12-31-how-abmc-got-started-with-mobile-app-development.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/12/2015-12-31-how-abmc-got-started-with-mobile-app-development.md","slug" : "how-abmc-got-started-with-mobile-app-development","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/12/31/how-abmc-got-started-with-mobile-app-development/" },{"title" :"The Data Briefing: Design for Developer Experience (DX) and Data Prosumer Experience (DPX)","summary" : "Recently, DigitalGov devoted an entire month to exploring how good user experience (UX) helps government design better digital products and services. UX is the art and science of understanding how people will use a website or mobile app to solve a problem or meet a need. UX is a combination of neuroscience, communication theory, information","date" : "2015-12-30T11:00:01-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bbrantley" : "Bill Brantley"},"topics" : { "application-programming-interface" : "Application programming interface", "emerging-tech" : "Emerging tech", "open-data" : "Open data", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-12-30-the-data-briefing-design-for-developer-experience-dx-and-data-prosumer-experience-dpx.md", "filepath" :"news/2015/12/2015-12-30-the-data-briefing-design-for-developer-experience-dx-and-data-prosumer-experience-dpx.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/12/2015-12-30-the-data-briefing-design-for-developer-experience-dx-and-data-prosumer-experience-dpx.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/12/2015-12-30-the-data-briefing-design-for-developer-experience-dx-and-data-prosumer-experience-dpx.md","slug" : "the-data-briefing-design-for-developer-experience-dx-and-data-prosumer-experience-dpx","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/12/30/the-data-briefing-design-for-developer-experience-dx-and-data-prosumer-experience-dpx/" },{"title" :"Good Content Needs Plain Language","summary" : "If good content is essential to good user experience, as Tyrus Manuel proposes in his November 23, 2015, DigitalGov post, then plain language is also part of good user experience. Plain language helps the public do what they need to do—find forms, apply for benefits, look up information and more—when they use federal websites and other","date" : "2015-12-23T13:48:55-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"cynthia-baur" : "Cynthia Baur"},"topics" : { "communication" : "Communication", "content-strategy" : "Content strategy", "plain-language" : "Plain language", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-12-23-good-content-needs-plain-language.md", "filepath" :"news/2015/12/2015-12-23-good-content-needs-plain-language.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/12/2015-12-23-good-content-needs-plain-language.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/12/2015-12-23-good-content-needs-plain-language.md","slug" : "good-content-needs-plain-language","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/12/23/good-content-needs-plain-language/" },{"title" :"How FSA Revamped Their Online Presence with Mobile Moments in Mind","summary" : "Let the mic drop! Mobile moments are created with the expectation that an app can stun the crowd. Do not let your audience down; they may never come back. Federal Student Aid (FSA), in an effort to provide better customer service, decided to build a mobile-responsive website. Kaegy Pabulos, a Borrower Experience Specialist and project","date" : "2015-12-17T10:00:43-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jenny-johnson" : "Jennifer Johnson"},"topics" : { "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-12-17-how-fsa-revamped-their-online-presence-with-mobile-moments-in-mind.md", "filepath" :"news/2015/12/2015-12-17-how-fsa-revamped-their-online-presence-with-mobile-moments-in-mind.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/12/2015-12-17-how-fsa-revamped-their-online-presence-with-mobile-moments-in-mind.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/12/2015-12-17-how-fsa-revamped-their-online-presence-with-mobile-moments-in-mind.md","slug" : "how-fsa-revamped-their-online-presence-with-mobile-moments-in-mind","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/12/17/how-fsa-revamped-their-online-presence-with-mobile-moments-in-mind/" },{"title" :"Best Practices for Remote User Experience Research","summary" : "Once simply an idea, remote data gathering is now a very important reality in UCD (user-centered design) work. However, there are some challenges, particularly when your agency serves the entire nation and all of the groups in it. Identifying and finding solutions for these issues will help you best use this important tool.","date" : "2015-12-10T10:00:25-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"justin-dopke" : "Justin Dopke"},"topics" : { "analytics" : "Analytics", "design" : "Design", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-12-10-remote-user-experience-information-gathering-best-practices.md", "filepath" :"news/2015/12/2015-12-10-remote-user-experience-information-gathering-best-practices.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/12/2015-12-10-remote-user-experience-information-gathering-best-practices.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/12/2015-12-10-remote-user-experience-information-gathering-best-practices.md","slug" : "remote-user-experience-information-gathering-best-practices","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/12/10/remote-user-experience-information-gathering-best-practices/" },{"title" :"Connecting with the Social and Behavioral Sciences Team","summary" : "The new Social and Behavioral Sciences Team (SBST) aims to make government programs more effective and efficient. Amira Choueiki from the SBST joined us to explain what the SBST does, and to discuss some of the projects they’ve worked on.","date" : "2015-12-09T01:40:55-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jsnee" : "Jacqueline Snee","rflagg" : "Rachel Flagg"},"topics" : { "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-12-09-connecting-with-the-social-and-behavioral-sciences-team.md", "filepath" :"news/2015/12/2015-12-09-connecting-with-the-social-and-behavioral-sciences-team.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/12/2015-12-09-connecting-with-the-social-and-behavioral-sciences-team.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/12/2015-12-09-connecting-with-the-social-and-behavioral-sciences-team.md","slug" : "connecting-with-the-social-and-behavioral-sciences-team","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/12/09/connecting-with-the-social-and-behavioral-sciences-team/" },{"title" :"Government Product Managers Play a Key Role in UX","summary" : "Government product managers sit at the intersection of three circles—business, design and technology. We play a key role in user experience (UX), because we are tasked with understanding users to build a product that is desirable and viable. This product could be a paper or online form, a website or a mobile app. Product management","date" : "2015-11-27T11:00:19-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ktrebon" : "Karen Trebon"},"topics" : { "design" : "Design", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-11-27-government-product-managers-play-a-key-role-in-ux.md", "filepath" :"news/2015/11/2015-11-27-government-product-managers-play-a-key-role-in-ux.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/11/2015-11-27-government-product-managers-play-a-key-role-in-ux.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/11/2015-11-27-government-product-managers-play-a-key-role-in-ux.md","slug" : "government-product-managers-play-a-key-role-in-ux","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/11/27/government-product-managers-play-a-key-role-in-ux/" },{"title" :"The Data Briefing: How Neuroscience and Communication Theory Inform Good User Experience Design","summary" : "UX is everything from the visual design to the navigation structure of the website or mobile app. This month, DigitalGov is focusing on UX design.","date" : "2015-11-25T11:00:51-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bbrantley" : "Bill Brantley"},"topics" : { "design" : "Design", "emerging-tech" : "Emerging tech", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-11-25-the-data-briefing-how-neuroscience-and-communication-theory-inform-good-user-experience-design.md", "filepath" :"news/2015/11/2015-11-25-the-data-briefing-how-neuroscience-and-communication-theory-inform-good-user-experience-design.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/11/2015-11-25-the-data-briefing-how-neuroscience-and-communication-theory-inform-good-user-experience-design.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/11/2015-11-25-the-data-briefing-how-neuroscience-and-communication-theory-inform-good-user-experience-design.md","slug" : "the-data-briefing-how-neuroscience-and-communication-theory-inform-good-user-experience-design","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/11/25/the-data-briefing-how-neuroscience-and-communication-theory-inform-good-user-experience-design/" },{"title" :"The Content Corner: Good UX Needs Good Content","summary" : "As DigitalGov focuses on user experience this month it is good to remember one harsh truth: You cannot have a good user experience with bad content. It is important to keep a “content first” strategy in place during any website redesign or new site development. It is so easy for the various disciplines involved in","date" : "2015-11-23T11:00:13-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tyrus-manuel" : "Tyrus Manuel"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-11-23-the-content-corner-good-ux-needs-good-content.md", "filepath" :"news/2015/11/2015-11-23-the-content-corner-good-ux-needs-good-content.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/11/2015-11-23-the-content-corner-good-ux-needs-good-content.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/11/2015-11-23-the-content-corner-good-ux-needs-good-content.md","slug" : "the-content-corner-good-ux-needs-good-content","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/11/23/the-content-corner-good-ux-needs-good-content/" },{"title" :"UX vs. CX: What\u0026#8217;s the Dif? Part 2","summary" : "In honor of World Usability Day, which happened on November 12, we’d like to demystify two extremely important and oft-confusing acronyms—CX and UX. Customer Experience (CX) and User Experience (UX), while related, focus on different aspects of service delivery.","date" : "2015-11-20T11:10:26-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"rflagg" : "Rachel Flagg"},"topics" : { "customer-experience" : "Customer experience", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-11-20-ux-vs-cx-whats-the-dif-part-2.md", "filepath" :"news/2015/11/2015-11-20-ux-vs-cx-whats-the-dif-part-2.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/11/2015-11-20-ux-vs-cx-whats-the-dif-part-2.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/11/2015-11-20-ux-vs-cx-whats-the-dif-part-2.md","slug" : "ux-vs-cx-whats-the-dif-part-2","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/11/20/ux-vs-cx-whats-the-dif-part-2/" },{"title" :"How to Use Remote Data Strategically in UX","summary" : "One of the challenges UX practitioners can face is how to communicate much of the data that’s out there. The key word is “communicate.” Since many of us are used to qualitative findings, making the jump to “hard data” can be a challenge. There are tools out there that make this easier, but we still","date" : "2015-11-17T13:00:55-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"justin-dopke" : "Justin Dopke"},"topics" : { "analytics" : "Analytics", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-11-17-how-to-use-remote-data-strategically-in-ux.md", "filepath" :"news/2015/11/2015-11-17-how-to-use-remote-data-strategically-in-ux.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/11/2015-11-17-how-to-use-remote-data-strategically-in-ux.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/11/2015-11-17-how-to-use-remote-data-strategically-in-ux.md","slug" : "how-to-use-remote-data-strategically-in-ux","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/11/17/how-to-use-remote-data-strategically-in-ux/" },{"title" :"The Content Corner: User Research for Complex Systems","summary" : "My office is preparing to embark on a complete redesign of a 10-year-old system that averages 20,000 users a month. The success and adoption of the new system design and the product as a whole will be heavily determined by how well our team translates users’ needs. Providing a good user experience will also play","date" : "2015-11-16T10:21:56-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tyrus-manuel" : "Tyrus Manuel"},"topics" : { "content-strategy" : "Content strategy", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-11-16-the-content-corner-user-research-for-complex-systems.md", "filepath" :"news/2015/11/2015-11-16-the-content-corner-user-research-for-complex-systems.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/11/2015-11-16-the-content-corner-user-research-for-complex-systems.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/11/2015-11-16-the-content-corner-user-research-for-complex-systems.md","slug" : "the-content-corner-user-research-for-complex-systems","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/11/16/the-content-corner-user-research-for-complex-systems/" },{"title" :"Trends on Tuesday: 5 Tips for Designing Touch Interactions","summary" : "Josh Clark, one of the pioneers of touch Web design, and author of Tapworthy and Designing for Touch, published an excellent article on A List Apart analyzing How We Hold Our Gadgets that has a wealth of data and graphics about this interesting and emerging design challenge. Below are 5 notable lessons from the post: 1. Portrait (vertical) orientation dominates","date" : "2015-11-10T10:00:14-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"wsullivan" : "Will Sullivan"},"topics" : { "design" : "Design", "emerging-tech" : "Emerging tech", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-11-10-trends-on-tuesday-5-tips-for-designing-touch-interactions.md", "filepath" :"news/2015/11/2015-11-10-trends-on-tuesday-5-tips-for-designing-touch-interactions.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/11/2015-11-10-trends-on-tuesday-5-tips-for-designing-touch-interactions.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/11/2015-11-10-trends-on-tuesday-5-tips-for-designing-touch-interactions.md","slug" : "trends-on-tuesday-5-tips-for-designing-touch-interactions","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/11/10/trends-on-tuesday-5-tips-for-designing-touch-interactions/" },{"title" :"How UX Effects Change in Government—One Test, One Customer Survey at a Time","summary" : "Over the past few years, many agencies have learned how to do user experience (UX) with few resources. And while that’s still a problem at many agencies, many UX initiatives have been gaining momentum and attracting new stakeholders.","date" : "2015-11-09T12:23:18-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-11-09-how-ux-effects-change-in-government-one-test-one-customer-survey-at-a-time.md", "filepath" :"news/2015/11/2015-11-09-how-ux-effects-change-in-government-one-test-one-customer-survey-at-a-time.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/11/2015-11-09-how-ux-effects-change-in-government-one-test-one-customer-survey-at-a-time.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/11/2015-11-09-how-ux-effects-change-in-government-one-test-one-customer-survey-at-a-time.md","slug" : "how-ux-effects-change-in-government-one-test-one-customer-survey-at-a-time","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/11/09/how-ux-effects-change-in-government-one-test-one-customer-survey-at-a-time/" },{"title" :"Trends on Tuesday: Forecasting the Internet of Things","summary" : "An industry group tracking the growth and production of the “Internet of Things,” a term given to Internet-connected devices and accessories, is predicting that growth will slow over the next 6 months, but then surge 3 times as fast, over the following year. The research was organized by the IoT M2M Council, which is made","date" : "2015-11-03T10:00:36-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"wsullivan" : "Will Sullivan"},"topics" : { "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-11-03-trends-on-tuesday-forecasting-the-internet-of-things.md", "filepath" :"news/2015/11/2015-11-03-trends-on-tuesday-forecasting-the-internet-of-things.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/11/2015-11-03-trends-on-tuesday-forecasting-the-internet-of-things.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/11/2015-11-03-trends-on-tuesday-forecasting-the-internet-of-things.md","slug" : "trends-on-tuesday-forecasting-the-internet-of-things","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/11/03/trends-on-tuesday-forecasting-the-internet-of-things/" },{"title" :"Gov Analytics Breakdown #2: Mobile Is Bigger than Ever","summary" : "A review of the Digital Analytics Program (DAP) data confirms what many are already saying: Content is being viewed on mobile devices more than ever before, and the percentage of sessions via mobile devices is growing.","date" : "2015-10-21T13:22:30-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : { "analytics" : "Analytics", "customer-experience" : "Customer experience", "mobile" : "Mobile", "open-data" : "Open data", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-10-21-gov-analytics-breakdown-2-mobile-is-bigger-than-ever.md", "filepath" :"news/2015/10/2015-10-21-gov-analytics-breakdown-2-mobile-is-bigger-than-ever.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/10/2015-10-21-gov-analytics-breakdown-2-mobile-is-bigger-than-ever.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/10/2015-10-21-gov-analytics-breakdown-2-mobile-is-bigger-than-ever.md","slug" : "gov-analytics-breakdown-2-mobile-is-bigger-than-ever","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/21/gov-analytics-breakdown-2-mobile-is-bigger-than-ever/" },{"title" :"Trends on Tuesday: Focus on Mobile Performance to Provide Better Mobile Moments","summary" : "The New York Times recently published a report evaluating the cost of mobile ads on news websites and found that on many of the major sites, the ads were taking as much bandwidth and time as the content (if not more, in some cases). This comes after the recent hubub over Apple starting to allow","date" : "2015-10-20T11:32:21-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"wsullivan" : "Will Sullivan"},"topics" : { "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-10-20-focus-on-mobile-performance.md", "filepath" :"news/2015/10/2015-10-20-focus-on-mobile-performance.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/10/2015-10-20-focus-on-mobile-performance.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/10/2015-10-20-focus-on-mobile-performance.md","slug" : "focus-on-mobile-performance","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/20/focus-on-mobile-performance/" },{"title" :"National Customer Service Week Is Over, but Our Work Is Not!","summary" : "Get your customer personas right, and you will improve the customer experience (CX) for the rest of your audience. That’s advice Rick Parrish from Forrester Research gave in response to an audience question during the September 29 DigitalGov University webinar on the state of CX in the federal government. Your key customers are those that are most important to the organization, and often most","date" : "2015-10-20T10:00:56-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ktrebon" : "Karen Trebon"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-10-20-national-customer-service-week-is-over-but-our-work-is-not.md", "filepath" :"news/2015/10/2015-10-20-national-customer-service-week-is-over-but-our-work-is-not.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/10/2015-10-20-national-customer-service-week-is-over-but-our-work-is-not.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/10/2015-10-20-national-customer-service-week-is-over-but-our-work-is-not.md","slug" : "national-customer-service-week-is-over-but-our-work-is-not","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/20/national-customer-service-week-is-over-but-our-work-is-not/" },{"title" :"The Content Corner: Helping Your Content Contributors","summary" : "Recently, I shared some suggestions and personal lessons learned for agencies either shopping for a new CMS or preparing to revamp their content strategy and workflow. Let’s take things one step further and focus on arguably the most important parts of your CMS: the content creator or user. Arguments can be made that content is the most","date" : "2015-10-19T10:04:17-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tyrus-manuel" : "Tyrus Manuel"},"topics" : { "content-strategy" : "Content strategy", "content-strategy" : "Content strategy", "design" : "Design", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-10-19-the-content-corner-helping-your-content-contributors.md", "filepath" :"news/2015/10/2015-10-19-the-content-corner-helping-your-content-contributors.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/10/2015-10-19-the-content-corner-helping-your-content-contributors.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/10/2015-10-19-the-content-corner-helping-your-content-contributors.md","slug" : "the-content-corner-helping-your-content-contributors","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/19/the-content-corner-helping-your-content-contributors/" },{"title" :"Why Your User Experience Must Include Design for Accessibility","summary" : "Too often, usability and accessibility are confused with each other by our clients (stakeholders). They shouldn’t be, because while they are related, they are very different. So, how do you bring these two concepts together? They should really be working side-by-side throughout the ENTIRE process. This might seem like a no-brainer but it can be","date" : "2015-10-16T10:00:52-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"justin-dopke" : "Justin Dopke"},"topics" : { "accessibility" : "Accessibility", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-10-16-why-your-user-experience-must-include-design-for-accessibility.md", "filepath" :"news/2015/10/2015-10-16-why-your-user-experience-must-include-design-for-accessibility.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/10/2015-10-16-why-your-user-experience-must-include-design-for-accessibility.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/10/2015-10-16-why-your-user-experience-must-include-design-for-accessibility.md","slug" : "why-your-user-experience-must-include-design-for-accessibility","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/16/why-your-user-experience-must-include-design-for-accessibility/" },{"title" :"Gov Analytics Breakdown #1 \u0026#8211; Browsers: Chrome Takes the Cake","summary" : "We wanted to take a look at overall browser usage now that DAP has a few years of data, and the changes tell an interesting story. Here’s a breakdown of the percent of total sessions of the top five browsers during the last three years.","date" : "2015-10-15T15:25:39-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "open-data" : "Open data", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-10-15-gov-analytics-breakdown-1-browsers-chrome-takes-the-cake.md", "filepath" :"news/2015/10/2015-10-15-gov-analytics-breakdown-1-browsers-chrome-takes-the-cake.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/10/2015-10-15-gov-analytics-breakdown-1-browsers-chrome-takes-the-cake.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/10/2015-10-15-gov-analytics-breakdown-1-browsers-chrome-takes-the-cake.md","slug" : "gov-analytics-breakdown-1-browsers-chrome-takes-the-cake","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/15/gov-analytics-breakdown-1-browsers-chrome-takes-the-cake/" },{"title" :"How a Two-Day Sprint Moved an Agency Twenty Years Forward","summary" : "At 18F Consulting, we experiment with ways to empower agencies to build cost-efficient, excellent digital solutions. Recently we partnered with the Department of Labor’s Wage and Hour Division (WHD) to run a two day “Design/Dev Agile Sprint.” Background: Investigators in Wage and Hour Division The Department of Labor’s Wage and Hour Division is responsible for","date" : "2015-09-21T10:00:49-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jesse-taggert" : "Jesse Taggert"},"topics" : { "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-09-21-how-a-two-day-sprint-moved-an-agency-twenty-years-forward.md", "filepath" :"news/2015/09/2015-09-21-how-a-two-day-sprint-moved-an-agency-twenty-years-forward.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/09/2015-09-21-how-a-two-day-sprint-moved-an-agency-twenty-years-forward.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/09/2015-09-21-how-a-two-day-sprint-moved-an-agency-twenty-years-forward.md","slug" : "how-a-two-day-sprint-moved-an-agency-twenty-years-forward","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/09/21/how-a-two-day-sprint-moved-an-agency-twenty-years-forward/" },{"title" :"Under the Hood: Building a New College Scorecard with Students","summary" : "How the U.S. Digital Service worked with students, families, schools, developers, and teams across the federal government to rebuild the new College Scorecard tool.","date" : "2015-09-18T11:00:10-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"lisa-gelobter" : "Lisa Gelobter"},"topics" : { "application-programming-interface" : "Application programming interface", "design" : "Design", "open-data" : "Open data", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-09-18-under-the-hood-building-a-new-college-scorecard-with-students.md", "filepath" :"news/2015/09/2015-09-18-under-the-hood-building-a-new-college-scorecard-with-students.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/09/2015-09-18-under-the-hood-building-a-new-college-scorecard-with-students.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/09/2015-09-18-under-the-hood-building-a-new-college-scorecard-with-students.md","slug" : "under-the-hood-building-a-new-college-scorecard-with-students","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/09/18/under-the-hood-building-a-new-college-scorecard-with-students/" },{"title" :"FAQs Done Right","summary" : "In the circle of Web content life, FAQ sections are an endangered species. We’ve previously discussed the relevance of FAQs: Should FAQs go extinct, or are they a useful tool in your content ecosystem? Kathryn Catania, Chief of the Plain Language and Content Division at the U.S. Citizenship and Immigration Services, encourages agencies to take","date" : "2015-09-04T10:00:35-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : { "communication" : "Communication", "plain-language" : "Plain language", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-09-04-faqs-done-right.md", "filepath" :"news/2015/09/2015-09-04-faqs-done-right.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/09/2015-09-04-faqs-done-right.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/09/2015-09-04-faqs-done-right.md","slug" : "faqs-done-right","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/09/04/faqs-done-right/" },{"title" :"Mobile Content: Less is More","summary" : "With 14 test cycles under our belt, the Federal CrowdSource Mobile Testing Program has heard one recurring theme from our testers—”there’s too much information!” While both desktop monitor and smartphone screen sizes are growing, there is still no comparison. At our desks, many of us are using a 24 inch (or even bigger) monitor. How big is your","date" : "2015-08-31T13:00:57-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-fern" : "David Fern"},"topics" : { "content-strategy" : "Content strategy", "mobile" : "Mobile", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-08-31-mobile-content-less-is-more.md", "filepath" :"news/2015/08/2015-08-31-mobile-content-less-is-more.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/08/2015-08-31-mobile-content-less-is-more.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/08/2015-08-31-mobile-content-less-is-more.md","slug" : "mobile-content-less-is-more","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/31/mobile-content-less-is-more/" },{"title" :"What Is Mobile Device Compatibility Testing?","summary" : "In most instances, your hardware and software are developed independently but are expected to function properly together. For example, when a Web application is developed in HTML, it is expected to function properly on an Apple computer using Safari as well as a Windows computer using Internet Explorer. This sounds simple, but there are thousands","date" : "2015-08-14T11:10:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-fern" : "David Fern"},"topics" : { "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-08-14-what-is-mobile-device-compatibility-testing.md", "filepath" :"news/2015/08/2015-08-14-what-is-mobile-device-compatibility-testing.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/08/2015-08-14-what-is-mobile-device-compatibility-testing.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/08/2015-08-14-what-is-mobile-device-compatibility-testing.md","slug" : "what-is-mobile-device-compatibility-testing","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/14/what-is-mobile-device-compatibility-testing/" },{"title" :"Journey Mapping the Customer Experience: A USA.gov Case Study","summary" : "Journey maps are a visual representation of a customer’s end to end journey with your product or service. They are a powerful tool for exploring key interactions and experiences with your organization, programs, and/or services. Journey maps describe a customer’s entire journey, even the parts that occur before and after contact with your organization. They","date" : "2015-08-12T10:00:21-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"mary-ann-monroe" : "Mary Ann Monroe","michelle-chronister" : "Michelle Chronister"},"topics" : { "analytics" : "Analytics", "contact-centers" : "Contact centers", "customer-experience" : "Customer experience", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-08-12-journey-mapping-the-customer-experience-a-usa-gov-case-study.md", "filepath" :"news/2015/08/2015-08-12-journey-mapping-the-customer-experience-a-usa-gov-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/08/2015-08-12-journey-mapping-the-customer-experience-a-usa-gov-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/08/2015-08-12-journey-mapping-the-customer-experience-a-usa-gov-case-study.md","slug" : "journey-mapping-the-customer-experience-a-usa-gov-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/12/journey-mapping-the-customer-experience-a-usa-gov-case-study/" },{"title" :"Trends on Tuesday: Mobile Web Audiences Abandon Sites with Interstitial Ads","summary" : "David Morell, a software engineer with Google, posted an interesting case study from the tech giant, sharing data about how users interacted with interstitials (ie webpages displayed before or after an expected content page) on their website. Their analysis showed that 69% of users completely abandoned the page and their original intent after being shown an interstitial. Interstitials take many","date" : "2015-08-04T11:18:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"wsullivan" : "Will Sullivan"},"topics" : { "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-08-04-trends-on-tuesday-mobile-web-audiences-abandon-sites-with-interstitial-ads.md", "filepath" :"news/2015/08/2015-08-04-trends-on-tuesday-mobile-web-audiences-abandon-sites-with-interstitial-ads.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/08/2015-08-04-trends-on-tuesday-mobile-web-audiences-abandon-sites-with-interstitial-ads.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/08/2015-08-04-trends-on-tuesday-mobile-web-audiences-abandon-sites-with-interstitial-ads.md","slug" : "trends-on-tuesday-mobile-web-audiences-abandon-sites-with-interstitial-ads","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/04/trends-on-tuesday-mobile-web-audiences-abandon-sites-with-interstitial-ads/" },{"title" :"Help Us Add Resources to the Updated Mobile User Experience Guidelines!","summary" : "Government agencies need to make sure their mobile websites and native apps don’t become one of the estimated billions of applications that end up in the app graveyard. The need for digital products to work better is not new in the federal government. Resources like the Digital Playbook and Public Participation Playbook have had impact","date" : "2015-07-31T13:10:20-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "mobile" : "Mobile", "security" : "Security", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-07-31-help-us-add-resources-to-the-updated-mobile-user-experience-guidelines.md", "filepath" :"news/2015/07/2015-07-31-help-us-add-resources-to-the-updated-mobile-user-experience-guidelines.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/07/2015-07-31-help-us-add-resources-to-the-updated-mobile-user-experience-guidelines.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/07/2015-07-31-help-us-add-resources-to-the-updated-mobile-user-experience-guidelines.md","slug" : "help-us-add-resources-to-the-updated-mobile-user-experience-guidelines","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/31/help-us-add-resources-to-the-updated-mobile-user-experience-guidelines/" },{"title" :"Community Rock Star Round Up","summary" : "Around this month’s Communities Theme, the DigitalGov team thought we’d round up your community rock stars. These are people in your communities who’ve gone above and beyond, who’ve contributed content, organized events, participated in developing toolkits and more.","date" : "2015-07-30T10:00:21-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"apiazza" : "Alycia Piazza"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-07-30-community-rock-star-round-up.md", "filepath" :"news/2015/07/2015-07-30-community-rock-star-round-up.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/07/2015-07-30-community-rock-star-round-up.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/07/2015-07-30-community-rock-star-round-up.md","slug" : "community-rock-star-round-up","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/30/community-rock-star-round-up/" },{"title" :"The Content Corner: Determining Your User\u0026#8217;s Needs","summary" : "I recently wrapped up a series of user interviews as part of a review of our judiciary-wide intranet in order to provide better digital services to our customers (and yes, our internal users are our customers, not just the general public).","date" : "2015-07-20T10:20:36-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tyrus-manuel" : "Tyrus Manuel"},"topics" : { "analytics" : "Analytics", "contact-centers" : "Contact centers", "content-strategy" : "Content strategy", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-07-20-the-content-corner-determining-your-users-needs.md", "filepath" :"news/2015/07/2015-07-20-the-content-corner-determining-your-users-needs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/07/2015-07-20-the-content-corner-determining-your-users-needs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/07/2015-07-20-the-content-corner-determining-your-users-needs.md","slug" : "the-content-corner-determining-your-users-needs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/20/the-content-corner-determining-your-users-needs/" },{"title" :"2015 Customer Service Trends: a Mid-Year Update","summary" : "Earlier this year, we published 15 Government Customer Service Trends for 2015. We’re halfway through the year now—how are these trends holding up? 1. Centralized Customer Offices A few agencies have created centralized customer offices, while others question the need for a single organization that focuses on the customer. As the public’s overall satisfaction with","date" : "2015-07-08T10:00:36-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"martha-dorris" : "Martha Dorris"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "research" : "Research", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-07-08-customer-service-trends-an-update.md", "filepath" :"news/2015/07/2015-07-08-customer-service-trends-an-update.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/07/2015-07-08-customer-service-trends-an-update.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/07/2015-07-08-customer-service-trends-an-update.md","slug" : "customer-service-trends-an-update","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/08/customer-service-trends-an-update/" },{"title" :"The Emulator Dilemma: Can Mobile Device Testing Be Completed Without Mobile Devices?","summary" : "Government agencies have created a variety of apps to meet the needs of the public. As you join in on the mobile-first trend and begin developing your shiny new mobile application, you will need to test it.","date" : "2015-06-09T11:10:14-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-fern" : "David Fern","awichman" : "Ashley Wichman"},"topics" : { "mobile" : "Mobile", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-06-09-the-emulator-dilemma-can-mobile-device-testing-be-completed-without-mobile-devices.md", "filepath" :"news/2015/06/2015-06-09-the-emulator-dilemma-can-mobile-device-testing-be-completed-without-mobile-devices.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/06/2015-06-09-the-emulator-dilemma-can-mobile-device-testing-be-completed-without-mobile-devices.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/06/2015-06-09-the-emulator-dilemma-can-mobile-device-testing-be-completed-without-mobile-devices.md","slug" : "the-emulator-dilemma-can-mobile-device-testing-be-completed-without-mobile-devices","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/06/09/the-emulator-dilemma-can-mobile-device-testing-be-completed-without-mobile-devices/" },{"title" :"Getting to Know Your Users: Tips and Tricks from Veterans Affairs","summary" : "Design research isn’t rocket science. But for many of us in the federal government, it can seem daunting and unfamiliar. We’re here to to help demystify the process of design research for those of you ready to wade into the waters. We’ve both done our fair share of design researching at the Department of Veterans","date" : "2015-05-29T10:00:22-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"sarah-brooks" : "Sarah Brooks","mollie-ruskin" : "Mollie Ruskin"},"topics" : { "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-05-29-getting-to-know-your-users-tips-and-tricks-from-veterans-affairs.md", "filepath" :"news/2015/05/2015-05-29-getting-to-know-your-users-tips-and-tricks-from-veterans-affairs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/05/2015-05-29-getting-to-know-your-users-tips-and-tricks-from-veterans-affairs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/05/2015-05-29-getting-to-know-your-users-tips-and-tricks-from-veterans-affairs.md","slug" : "getting-to-know-your-users-tips-and-tricks-from-veterans-affairs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/29/getting-to-know-your-users-tips-and-tricks-from-veterans-affairs/" },{"title" :"StudentAid.gov: Using Data to Empower Borrowers","summary" : "It’s been a while, but in previous posts, I described what we’ve learned from operating StudentAid.gov, the U.S. Department of Education’s Office of Federal Student Aid website created to educate students and borrowers about the federal student aid programs and process and help them make informed decisions about financing college and career school. We first","date" : "2015-05-27T13:10:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"brenda-wensil" : "Brenda Wensil"},"topics" : { "customer-experience" : "Customer experience", "mobile" : "Mobile", "open-data" : "Open data", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-05-27-studentaid-gov-using-data-to-empower-borrowers.md", "filepath" :"news/2015/05/2015-05-27-studentaid-gov-using-data-to-empower-borrowers.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/05/2015-05-27-studentaid-gov-using-data-to-empower-borrowers.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/05/2015-05-27-studentaid-gov-using-data-to-empower-borrowers.md","slug" : "studentaid-gov-using-data-to-empower-borrowers","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/27/studentaid-gov-using-data-to-empower-borrowers/" },{"title" :"5 Crucial Steps for Conducting an Effective Customer Interview","summary" : "When focusing on customer experience, we all know that we need to truly understand our customer if we expect to provide them with an enjoyable experience. In an effort to do so, organizations often jump right to a survey to identify their customers’ needs and wants.","date" : "2015-05-26T11:10:18-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"victoria-mcfadden" : "Victoria McFadden","anahita-reilly" : "Anahita Reilly"},"topics" : { "customer-experience" : "Customer experience", "information-collection" : "Information collection", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-05-26-5-crucial-steps-for-conducting-an-effective-customer-interview.md", "filepath" :"news/2015/05/2015-05-26-5-crucial-steps-for-conducting-an-effective-customer-interview.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/05/2015-05-26-5-crucial-steps-for-conducting-an-effective-customer-interview.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/05/2015-05-26-5-crucial-steps-for-conducting-an-effective-customer-interview.md","slug" : "5-crucial-steps-for-conducting-an-effective-customer-interview","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/26/5-crucial-steps-for-conducting-an-effective-customer-interview/" },{"title" :"Customer Experience and User Experience Professionals \u0026#8211; A Match Made in Heaven!","summary" : "Recently, Forrester Research analyst Leah Buley wrote a blog post and report that reminded me of our “what’s the diff?” article on customer experience vs. user experience. In them, she describes the difference between customer experience professionals (CX) and user experience professionals (UX).","date" : "2015-05-08T09:50:44-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ktrebon" : "Karen Trebon"},"topics" : { "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-05-08-customer-experience-and-user-experience-professionals-a-match-made-in-heaven.md", "filepath" :"news/2015/05/2015-05-08-customer-experience-and-user-experience-professionals-a-match-made-in-heaven.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/05/2015-05-08-customer-experience-and-user-experience-professionals-a-match-made-in-heaven.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/05/2015-05-08-customer-experience-and-user-experience-professionals-a-match-made-in-heaven.md","slug" : "customer-experience-and-user-experience-professionals-a-match-made-in-heaven","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/08/customer-experience-and-user-experience-professionals-a-match-made-in-heaven/" },{"title" :"Creating a Veterans-Centered Experience Through ExploreVA","summary" : "Good customer service includes user-centered design. For one digital team at the Department of Veterans Affairs, creating a veterans-centered experience started with one word: explore. The ExploreVA website provides a single location for veterans and their families to research the benefits that they may be entitled to receive. Benefits include health care, education, employment, and","date" : "2015-05-01T10:00:29-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : { "content-strategy" : "Content strategy", "human-centered-design" : "Human-centered design", "research" : "Research", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-05-01-creating-a-veterans-centered-experience-through-exploreva.md", "filepath" :"news/2015/05/2015-05-01-creating-a-veterans-centered-experience-through-exploreva.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/05/2015-05-01-creating-a-veterans-centered-experience-through-exploreva.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/05/2015-05-01-creating-a-veterans-centered-experience-through-exploreva.md","slug" : "creating-a-veterans-centered-experience-through-exploreva","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/01/creating-a-veterans-centered-experience-through-exploreva/" },{"title" :"Are FAQs Still Relevant?","summary" : "Users have questions. Your content and website navigation can help them find answers, or potentially cause frustration. One tool for answering questions is up for debate: are FAQ sections still relevant in 2015, or are they a relic of bygone days? Nielsen Norman Group recently published two articles arguing for the continued use and usefulness","date" : "2015-04-27T13:10:19-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : { "contact-centers" : "Contact centers", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-04-27-are-faqs-still-relevant.md", "filepath" :"news/2015/04/2015-04-27-are-faqs-still-relevant.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/04/2015-04-27-are-faqs-still-relevant.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/04/2015-04-27-are-faqs-still-relevant.md","slug" : "are-faqs-still-relevant","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/27/are-faqs-still-relevant/" },{"title" :"Focus Groups: Are They Right for You?","summary" : "The short answer is: it depends on your goals. If you Google “focus group,” you will have a host of positive and negative feedback, but the truth is that it depends on what your needs are. What Is a Focus Group? Focus groups are an inexpensive way","date" : "2015-04-17T11:10:32-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"stacey-sarris" : "Stacey Sarris"},"topics" : { "design" : "Design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-04-17-focus-groups-are-they-right-for-you.md", "filepath" :"news/2015/04/2015-04-17-focus-groups-are-they-right-for-you.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/04/2015-04-17-focus-groups-are-they-right-for-you.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/04/2015-04-17-focus-groups-are-they-right-for-you.md","slug" : "focus-groups-are-they-right-for-you","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/17/focus-groups-are-they-right-for-you/" },{"title" :"Usability Testing with People Who Have Vision Impairment","summary" : "It’s a forgone conclusion that usability studies are effective in identifying weak points within a website, but what about testing people who are visually impaired? How hard is it to accommodate them? There are some additional challenges that you may encounter when conducting testing with people with disabilities; however, these challenges should not be considered","date" : "2015-04-10T11:10:21-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"stacey-sarris" : "Stacey Sarris"},"topics" : { "accessibility" : "Accessibility", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-04-10-usability-testing-with-people-who-have-vision-impairment-is-difficult-reality-or-perception.md", "filepath" :"news/2015/04/2015-04-10-usability-testing-with-people-who-have-vision-impairment-is-difficult-reality-or-perception.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/04/2015-04-10-usability-testing-with-people-who-have-vision-impairment-is-difficult-reality-or-perception.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/04/2015-04-10-usability-testing-with-people-who-have-vision-impairment-is-difficult-reality-or-perception.md","slug" : "usability-testing-with-people-who-have-vision-impairment-is-difficult-reality-or-perception","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/10/usability-testing-with-people-who-have-vision-impairment-is-difficult-reality-or-perception/" },{"title" :"Using Personas to Better Understand Customers: USA.gov Case Study","summary" : "Personas are fictional characters that describe an organization’s customer behaviors, emotions, attributes, motivations, and goals. They are an important tool to share customer insights and understanding across an organization. Personas also serve as a check to make sure your organization’s actions meet the needs of the majority of customers, including visitors to your website, contact","date" : "2015-04-06T11:49:07-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"michelle-chronister" : "Michelle Chronister"},"topics" : { "analytics" : "Analytics", "customer-experience" : "Customer experience", "multilingual" : "Multilingual", "research" : "Research", "search" : "Search", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-04-06-using-personas-to-better-understand-customers-usa-gov-case-study.md", "filepath" :"news/2015/04/2015-04-06-using-personas-to-better-understand-customers-usa-gov-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/04/2015-04-06-using-personas-to-better-understand-customers-usa-gov-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/04/2015-04-06-using-personas-to-better-understand-customers-usa-gov-case-study.md","slug" : "using-personas-to-better-understand-customers-usa-gov-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/06/using-personas-to-better-understand-customers-usa-gov-case-study/" },{"title" :"CareerOneStop’s Newest Online Resources: Targeted to User Needs","summary" : "When the Employment and Training Administration’s CareerOneStop team embarked on a redesign of the site’s online career, training, and job resources, they didn’t dive right into the technical work. Instead, they embraced a user-centered approach that focused on the user experience (UX). Focusing on UX means taking a step back","date" : "2015-04-02T10:17:09-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kim-vitelli" : "Kim Vitelli","michael-harding" : "Michael Harding"},"topics" : { "mobile" : "Mobile", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-04-02-careeronestops-newest-online-resources-targeted-to-user-needs.md", "filepath" :"news/2015/04/2015-04-02-careeronestops-newest-online-resources-targeted-to-user-needs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/04/2015-04-02-careeronestops-newest-online-resources-targeted-to-user-needs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/04/2015-04-02-careeronestops-newest-online-resources-targeted-to-user-needs.md","slug" : "careeronestops-newest-online-resources-targeted-to-user-needs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/02/careeronestops-newest-online-resources-targeted-to-user-needs/" },{"title" :"Usability Design for Kids: Things Federal Workers Should Know","summary" : "I used to teach 8th grade science in inner city Denver in the 1990s. After that, I supported special education students and their teachers in North Carolina. Around that time (mid-late 1990s), the Internet wasn’t really designed for kids –most of the electronic materials I","date" : "2015-03-24T10:00:50-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"justin-dopke" : "Justin Dopke"},"topics" : { "accessibility" : "Accessibility", "accessibility" : "Accessibility", "design" : "Design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-24-usability-design-for-kids-things-federal-workers-should-know.md", "filepath" :"news/2015/03/2015-03-24-usability-design-for-kids-things-federal-workers-should-know.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-24-usability-design-for-kids-things-federal-workers-should-know.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-24-usability-design-for-kids-things-federal-workers-should-know.md","slug" : "usability-design-for-kids-things-federal-workers-should-know","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/24/usability-design-for-kids-things-federal-workers-should-know/" },{"title" :"The Content Corner: Building a Content Strategy","summary" : "I recently read a disheartening statistic which stated that only 32% of B2B organizations and 27% of B2C organizations had a documented content strategy. When you combine these results with the general assumption that the federal government lags behind in areas such as this (especially since content strategies have a marketing basis), then the number","date" : "2015-03-23T09:45:24-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tyrus-manuel" : "Tyrus Manuel"},"topics" : { "content-strategy" : "Content strategy", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-23-the-content-corner-building-a-content-strategy.md", "filepath" :"news/2015/03/2015-03-23-the-content-corner-building-a-content-strategy.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-23-the-content-corner-building-a-content-strategy.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-23-the-content-corner-building-a-content-strategy.md","slug" : "the-content-corner-building-a-content-strategy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/23/the-content-corner-building-a-content-strategy/" },{"title" :"Getting Started with Usability Testing","summary" : "At the U.S. Agency for International Development (USAID), our new open data policy will begin making more Agency-funded data broadly accessible to the public. It completely changes the way we do business, and it also means that in the coming years, the amount of data we","date" : "2015-03-19T02:10:54-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"laura-hughes" : "Laura Hughes"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "open-data" : "Open data", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-19-getting-started-with-usability-testing.md", "filepath" :"news/2015/03/2015-03-19-getting-started-with-usability-testing.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-19-getting-started-with-usability-testing.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-19-getting-started-with-usability-testing.md","slug" : "getting-started-with-usability-testing","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/19/getting-started-with-usability-testing/" },{"title" :"At Last: User Experience Performance Descriptions!","summary" : "To improve your digital systems with user experience (UX), you need people. And to get people in government, you need position descriptions. While DigitalGov has collected a wide variety of position descriptions,","date" : "2015-03-17T11:10:03-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-17-at-last-user-experience-performance-descriptions.md", "filepath" :"news/2015/03/2015-03-17-at-last-user-experience-performance-descriptions.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-17-at-last-user-experience-performance-descriptions.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-17-at-last-user-experience-performance-descriptions.md","slug" : "at-last-user-experience-performance-descriptions","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/17/at-last-user-experience-performance-descriptions/" },{"title" :"Why Your APIs Need Design Help","summary" : "Anything built should be built right. It doesn’t matter if it’s built of wood, carbon nanotubes or code. So it’s encouraging that the practice of User-Centered Design—getting customer feedback at every stage of a project—is catching on with","date" : "2015-03-16T10:00:28-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "application-programming-interface" : "Application programming interface", "human-centered-design" : "Human-centered design", "software-engineering" : "Software engineering", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-16-why-your-apis-need-design-help.md", "filepath" :"news/2015/03/2015-03-16-why-your-apis-need-design-help.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-16-why-your-apis-need-design-help.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-16-why-your-apis-need-design-help.md","slug" : "why-your-apis-need-design-help","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/16/why-your-apis-need-design-help/" },{"title" :"GoodGovUX Addresses UX of IT Contracts","summary" : "How do you define user experience (UX)? That was the question posed to more than 100 people at the GoodGovUX event at the Artisphere in Arlington, Virginia, on February 24th. Attendees learned how government can improve the user experience of digital products, from","date" : "2015-03-13T10:00:27-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jordan-higgins" : "Jordan Higgins"},"topics" : { "accessibility" : "Accessibility", "acquisition" : "Acquisition", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-13-goodgovux-addresses-ux-of-it-contracts.md", "filepath" :"news/2015/03/2015-03-13-goodgovux-addresses-ux-of-it-contracts.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-13-goodgovux-addresses-ux-of-it-contracts.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-13-goodgovux-addresses-ux-of-it-contracts.md","slug" : "goodgovux-addresses-ux-of-it-contracts","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/13/goodgovux-addresses-ux-of-it-contracts/" },{"title" :"The Content Corner: Performing a Content Audit","summary" : "Audit. It’s a word that generally has no positive connotations whatsoever. We hear the word audit and we think of tax audits or timesheet audits, etc. The word normally strikes fear or dread in the hearts of most mortals. But it is also a task that all websites will need to perform from time to","date" : "2015-03-09T10:00:21-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tyrus-manuel" : "Tyrus Manuel"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "data-visualization" : "Data visualization", "search-engine-optimization" : "Search engine optimization", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-09-the-content-corner-performing-a-content-audit.md", "filepath" :"news/2015/03/2015-03-09-the-content-corner-performing-a-content-audit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-09-the-content-corner-performing-a-content-audit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-09-the-content-corner-performing-a-content-audit.md","slug" : "the-content-corner-performing-a-content-audit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/09/the-content-corner-performing-a-content-audit/" },{"title" :"The Usability \u0026#8216;Aha!\u0026#8217; Moment: How to Turn Cynics into Converts","summary" : "User Experience (UX) is the comprehensive experience a person has when using a product or application, and usability is the ease of use (or lack thereof) when using it. Many of us have discovered the vast advantages of evaluating usability on our own; however, getting others to jump on board is often a different story.","date" : "2015-03-06T11:19:33-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"sarah-ward" : "Sarah Ward","deborah-bennett" : "Deborah Bennett"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-06-the-usability-aha-moment-how-to-turn-cynics-into-converts.md", "filepath" :"news/2015/03/2015-03-06-the-usability-aha-moment-how-to-turn-cynics-into-converts.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-06-the-usability-aha-moment-how-to-turn-cynics-into-converts.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-06-the-usability-aha-moment-how-to-turn-cynics-into-converts.md","slug" : "the-usability-aha-moment-how-to-turn-cynics-into-converts","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/06/the-usability-aha-moment-how-to-turn-cynics-into-converts/" },{"title" :"Persona Development Case Study: NCI and Spanish Language Outreach","summary" : "Government websites need to address the needs of diverse audiences. Although translations are a first step towards engaging non-English speaking audiences, the intended audience may be alienated if information is not presented in a culturally relevant way. The","date" : "2015-03-02T10:00:16-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : { "multilingual" : "Multilingual", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-02-persona-development-case-study-nci-and-spanish-language-outreach.md", "filepath" :"news/2015/03/2015-03-02-persona-development-case-study-nci-and-spanish-language-outreach.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-02-persona-development-case-study-nci-and-spanish-language-outreach.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-02-persona-development-case-study-nci-and-spanish-language-outreach.md","slug" : "persona-development-case-study-nci-and-spanish-language-outreach","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/02/persona-development-case-study-nci-and-spanish-language-outreach/" },{"title" :"ForeignAssistance.gov\u0026#8217;s Redesign: Using Agile Methodology to Keep Users in Mind","summary" : "Content is one of the most important things about your site. After all, it is what keeps your users engaged and keeps them coming back to your site. Depending on the type of website your agency manages, you should always think of ways to best deliver your content to your end users. If the content","date" : "2015-02-27T10:00:43-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kdaniel" : "Kendrick Daniel"},"topics" : { "content-strategy" : "Content strategy", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-02-27-foreignassistance-govs-redesign-using-agile-methodology-to-keep-users-in-mind.md", "filepath" :"news/2015/02/2015-02-27-foreignassistance-govs-redesign-using-agile-methodology-to-keep-users-in-mind.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-27-foreignassistance-govs-redesign-using-agile-methodology-to-keep-users-in-mind.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-27-foreignassistance-govs-redesign-using-agile-methodology-to-keep-users-in-mind.md","slug" : "foreignassistance-govs-redesign-using-agile-methodology-to-keep-users-in-mind","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/27/foreignassistance-govs-redesign-using-agile-methodology-to-keep-users-in-mind/" },{"title" :"Avoid Weak ‘Links’ in Your Digital Chain","summary" : "Users don’t like surprises. Unexpected or unwanted content undermines the credibility of your agency and frustrates users who come to your website looking for specific information. Using links appropriately in your website content is one way to build trust with users, according to an article by Kara Pernice of the Nielsen Norman Group. Here’s a","date" : "2015-02-25T11:10:25-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "plain-language" : "Plain language", "search" : "Search", "search-engine-optimization" : "Search engine optimization", "trust" : "Trust", "usability" : "Usability", "user-experience" : "User experience", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-02-25-avoid-weak-links-in-your-digital-chain.md", "filepath" :"news/2015/02/2015-02-25-avoid-weak-links-in-your-digital-chain.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-25-avoid-weak-links-in-your-digital-chain.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-25-avoid-weak-links-in-your-digital-chain.md","slug" : "avoid-weak-links-in-your-digital-chain","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/25/avoid-weak-links-in-your-digital-chain/" },{"title" :"Trends on Tuesday: Mobile Web Lessons From the CrowdSource Mobile Testing Program","summary" : "Practice makes perfect. But in the mobile world, it’s testing that makes products better. For federal agencies that have developed their own apps or mobile-friendly sites, the CrowdSource Mobile Testing Program offers a simple way to collect feedback on compatibility testing. Since the program’s inception in March 2013, eight federal mobile websites (including responsive design)","date" : "2015-02-24T10:00:03-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-fern" : "David Fern"},"topics" : { "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-02-24-trends-on-tuesday-mobile-web-lessons-from-the-crowdsource-mobile-testing-program.md", "filepath" :"news/2015/02/2015-02-24-trends-on-tuesday-mobile-web-lessons-from-the-crowdsource-mobile-testing-program.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-24-trends-on-tuesday-mobile-web-lessons-from-the-crowdsource-mobile-testing-program.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-24-trends-on-tuesday-mobile-web-lessons-from-the-crowdsource-mobile-testing-program.md","slug" : "trends-on-tuesday-mobile-web-lessons-from-the-crowdsource-mobile-testing-program","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/24/trends-on-tuesday-mobile-web-lessons-from-the-crowdsource-mobile-testing-program/" },{"title" :"8 New Federal-Friendly Apps and Services","summary" : "Tackling technology tasks just got easier. Recently, federal agencies negotiated eight new Terms of Service (TOS) Agreements for free apps and services. DigitalGov has an extensive list of federal-friendly TOS agreements for free products, and the list is updated as new TOS agreements are created. Cyfe Cyfe, a business dashboard app, helps users monitor diverse data","date" : "2015-02-18T01:10:43-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman","dan-kenny" : "Dan Kenny"},"topics" : { "open-data" : "Open data", "social-media" : "Social media", "terms-of-service" : "Terms of service", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-02-18-8-new-federal-friendly-apps-and-services.md", "filepath" :"news/2015/02/2015-02-18-8-new-federal-friendly-apps-and-services.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-18-8-new-federal-friendly-apps-and-services.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-18-8-new-federal-friendly-apps-and-services.md","slug" : "8-new-federal-friendly-apps-and-services","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/18/8-new-federal-friendly-apps-and-services/" },{"title" :"Institutionalizing User Experience: Building Usability into Your Organization","summary" : "So, you have some systems or tools your customers or employees access. Maybe you want to put together a robust capability to conduct usability testing. How do you start formalizing user experience (UX) into your organization? Brad Ludlow at GSA tossed this topic out on the User Experience community listserv, and I’ve encapsulated the superb discussion that","date" : "2015-02-13T10:00:30-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"beth-martin" : "Beth Martin"},"topics" : { "analytics" : "Analytics", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-02-13-institutionalizing-user-experience-building-usability-into-your-organization.md", "filepath" :"news/2015/02/2015-02-13-institutionalizing-user-experience-building-usability-into-your-organization.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-13-institutionalizing-user-experience-building-usability-into-your-organization.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-13-institutionalizing-user-experience-building-usability-into-your-organization.md","slug" : "institutionalizing-user-experience-building-usability-into-your-organization","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/13/institutionalizing-user-experience-building-usability-into-your-organization/" },{"title" :"The Content Corner: Content Pillars: The Foundation of Any Effective Content Strategy","summary" : "If you and your organization don’t already have a content strategy, then you are most likely working too hard to create content that is less effective in communicating your desired message and less relevant to your end-user. The lack of a content strategy can leave you at the mercy of the content “beast” where you","date" : "2015-02-09T01:33:53-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tyrus-manuel" : "Tyrus Manuel"},"topics" : { "content-strategy" : "Content strategy", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-02-09-the-content-corner-content-pillars-the-foundation-of-any-effective-content-strategy.md", "filepath" :"news/2015/02/2015-02-09-the-content-corner-content-pillars-the-foundation-of-any-effective-content-strategy.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-09-the-content-corner-content-pillars-the-foundation-of-any-effective-content-strategy.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-09-the-content-corner-content-pillars-the-foundation-of-any-effective-content-strategy.md","slug" : "the-content-corner-content-pillars-the-foundation-of-any-effective-content-strategy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/09/the-content-corner-content-pillars-the-foundation-of-any-effective-content-strategy/" },{"title" :"Top Task Usability: Design for Your Users","summary" : "Being able to design a website that users love is not too far away from being able to read their minds. While designers can’t read minds, that doesn’t stop them from using their website’s top tasks to make it seem like they can. A website’s top tasks include 5-10 tasks (depending on the scope of the","date" : "2015-02-06T10:10:11-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"joel-virothaisakun" : "Joël Virothaisakun"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-02-06-top-task-usability-design-for-your-users.md", "filepath" :"news/2015/02/2015-02-06-top-task-usability-design-for-your-users.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-06-top-task-usability-design-for-your-users.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-06-top-task-usability-design-for-your-users.md","slug" : "top-task-usability-design-for-your-users","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/06/top-task-usability-design-for-your-users/" },{"title" :"Getting to Yes: Working with Vendors to Secure Terms of Service and Federal-Friendly Pricing","summary" : "The federal government is one of the largest consumers of products and services in the United States. Yet, many agencies face tight budgets and firm guidelines that restrict the parameters under which agencies can use a product or service to complete projects.","date" : "2015-02-06T09:00:32-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"clair-koroma" : "Clair Koroma","kathryn-hambleton" : "Kathryn Hambleton"},"topics" : { "social-media" : "Social media", "terms-of-service" : "Terms of service", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-02-06-getting-to-yes-working-with-vendors-to-secure-terms-of-service-and-federal-friendly-pricing.md", "filepath" :"news/2015/02/2015-02-06-getting-to-yes-working-with-vendors-to-secure-terms-of-service-and-federal-friendly-pricing.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-06-getting-to-yes-working-with-vendors-to-secure-terms-of-service-and-federal-friendly-pricing.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-06-getting-to-yes-working-with-vendors-to-secure-terms-of-service-and-federal-friendly-pricing.md","slug" : "getting-to-yes-working-with-vendors-to-secure-terms-of-service-and-federal-friendly-pricing","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/06/getting-to-yes-working-with-vendors-to-secure-terms-of-service-and-federal-friendly-pricing/" },{"title" :"U.S. Public Participation Playbook Open for Coders and Designers on GitHub","summary" : "We released the United States Public Participation Playbook this week, a new open resource agencies can use to evaluate and build better programs that give a voice to the people they serve—and the response was fantastic. Public servants and citizens around the world have shared it, and already are contributing new ideas that build from","date" : "2015-02-05T11:47:52-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jherman" : "Justin Herman"},"topics" : { "analytics" : "Analytics", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-02-05-u-s-public-participation-playbook-open-for-coders-and-designers-on-github.md", "filepath" :"news/2015/02/2015-02-05-u-s-public-participation-playbook-open-for-coders-and-designers-on-github.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-05-u-s-public-participation-playbook-open-for-coders-and-designers-on-github.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-05-u-s-public-participation-playbook-open-for-coders-and-designers-on-github.md","slug" : "u-s-public-participation-playbook-open-for-coders-and-designers-on-github","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/05/u-s-public-participation-playbook-open-for-coders-and-designers-on-github/" },{"title" :"How Government will Accelerate Anytime, Anywhere Services and Information in 2015","summary" : "Innovative wearables, stronger wifi and more 3D printing have been among the many projections for the future of mobile in 2015. Whatever comes to pass, we can be certain that the anytime, anywhere user will develop new habits and desires based on new trends. Government must accelerate its customer service approach with anytime, anywhere efforts to keep up. Here’s","date" : "2015-01-29T03:19:04-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "contact-centers" : "Contact centers", "content-strategy" : "Content strategy", "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science", "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-01-29-how-government-will-accelerate-anytime-anywhere-services-and-information-in-2015.md", "filepath" :"news/2015/01/2015-01-29-how-government-will-accelerate-anytime-anywhere-services-and-information-in-2015.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/01/2015-01-29-how-government-will-accelerate-anytime-anywhere-services-and-information-in-2015.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/01/2015-01-29-how-government-will-accelerate-anytime-anywhere-services-and-information-in-2015.md","slug" : "how-government-will-accelerate-anytime-anywhere-services-and-information-in-2015","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/29/how-government-will-accelerate-anytime-anywhere-services-and-information-in-2015/" },{"title" :"6 Digital Media Trends for 2015: You Can Make Them Accessible!","summary" : "Resolutions and predictions abound this time of year. If you’ve already lost the fight to finally give up sardine ice cream, you can always resolve to maintain or improve your digital media accessibility. Some people say that accessibility and Section 508 compliance squashes","date" : "2015-01-28T02:30:19-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"angela-hooker" : "Angela Hooker"},"topics" : { "accessibility" : "Accessibility", "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "mobile" : "Mobile", "plain-language" : "Plain language", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-01-28-6-digital-media-trends-for-2015-you-can-make-them-accessible.md", "filepath" :"news/2015/01/2015-01-28-6-digital-media-trends-for-2015-you-can-make-them-accessible.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/01/2015-01-28-6-digital-media-trends-for-2015-you-can-make-them-accessible.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/01/2015-01-28-6-digital-media-trends-for-2015-you-can-make-them-accessible.md","slug" : "6-digital-media-trends-for-2015-you-can-make-them-accessible","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/28/6-digital-media-trends-for-2015-you-can-make-them-accessible/" },{"title" :"7 Ways to Ignite User-Centered Design at Your Agency","summary" : "So you’ve done a couple of usability studies, and a few people are starting to “see the light.” Now you’d like to take it to the next level and help your organization embrace user-centered design (UCD) as the philosophy that drives all your digital projects. But what is best way to do this? How can","date" : "2015-01-27T10:00:54-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"wendy-littman" : "Wendy Littman"},"topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-01-27-7-ways-to-ignite-user-centered-design-at-your-agency.md", "filepath" :"news/2015/01/2015-01-27-7-ways-to-ignite-user-centered-design-at-your-agency.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/01/2015-01-27-7-ways-to-ignite-user-centered-design-at-your-agency.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/01/2015-01-27-7-ways-to-ignite-user-centered-design-at-your-agency.md","slug" : "7-ways-to-ignite-user-centered-design-at-your-agency","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/27/7-ways-to-ignite-user-centered-design-at-your-agency/" },{"title" :"Training Trends in 2014","summary" : "In recent years, DigitalGov University (DGU) has evolved from a prescriptive training program to a more agile program looking to federal government leaders like you to share the innovations, tools, resources, hurdles and case studies of how you work to meet the digital expectations of the 21st century citizen customer better. Whew. That’s a mouthful.","date" : "2015-01-23T10:00:50-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"apiazza" : "Alycia Piazza"},"topics" : { "application-programming-interface" : "Application programming interface", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-01-23-training-trends-in-2014.md", "filepath" :"news/2015/01/2015-01-23-training-trends-in-2014.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/01/2015-01-23-training-trends-in-2014.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/01/2015-01-23-training-trends-in-2014.md","slug" : "training-trends-in-2014","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/23/training-trends-in-2014/" },{"title" :"How to Run an Agile Project in Government","summary" : "For a seminar organized by DigitalGov University, Robert Read, the Managing Director at 18F, gave a presentation on agile methodologies in the federal government. Risk mitigation is a big advantage of using the agile methodology. The methodology deals with risk through the use of multiple iterations or “sprints” that ultimately lead to the development of","date" : "2015-01-16T11:10:59-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kdaniel" : "Kendrick Daniel"},"topics" : { "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-01-16-how-to-run-an-agile-project-in-government.md", "filepath" :"news/2015/01/2015-01-16-how-to-run-an-agile-project-in-government.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/01/2015-01-16-how-to-run-an-agile-project-in-government.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/01/2015-01-16-how-to-run-an-agile-project-in-government.md","slug" : "how-to-run-an-agile-project-in-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/16/how-to-run-an-agile-project-in-government/" },{"title" :"15 Government Customer Service Trends for 2015","summary" : "With public expectations at an all-time high, and trust in government nearing all-time lows, agencies need to step up their game. Veterans, seniors, students, taxpayers—all Americans—deserve the best service from their government. Here are our predictions for how the federal government will improve customer service in the coming year: 1. Many agencies will create a","date" : "2015-01-12T10:00:52-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"martha-dorris" : "Martha Dorris"},"topics" : { "analytics" : "Analytics", "contact-centers" : "Contact centers", "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-01-12-15-government-customer-service-trends-for-2015.md", "filepath" :"news/2015/01/2015-01-12-15-government-customer-service-trends-for-2015.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/01/2015-01-12-15-government-customer-service-trends-for-2015.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/01/2015-01-12-15-government-customer-service-trends-for-2015.md","slug" : "15-government-customer-service-trends-for-2015","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/12/15-government-customer-service-trends-for-2015/" },{"title" :"Trend Watch 2015: What\u0026#8217;s in the Forecast for Digital Government?","summary" : "In January on DigitalGov, we’ll highlight pieces looking at trends we see coming in the digital government space in 2015 and beyond. We have lined up articles around: Customer Service Data 3D Printing at NIH and NASA Accessibility Mobile, and Training. Check back Monday, when we kick-off the month with 15 Government Customer Service Trends.","date" : "2015-01-09T12:44:18-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "analytics" : "Analytics", "challenges-and-prize-competitions" : "Challenges and prize competitions", "customer-experience" : "Customer experience", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-01-09-trend-watch-2015-whats-in-the-forecast-for-digital-government.md", "filepath" :"news/2015/01/2015-01-09-trend-watch-2015-whats-in-the-forecast-for-digital-government.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/01/2015-01-09-trend-watch-2015-whats-in-the-forecast-for-digital-government.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/01/2015-01-09-trend-watch-2015-whats-in-the-forecast-for-digital-government.md","slug" : "trend-watch-2015-whats-in-the-forecast-for-digital-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/09/trend-watch-2015-whats-in-the-forecast-for-digital-government/" },{"title" :"Personas 101","summary" : "Personas are a tool that organizations can use to learn more about their users. They are used to learn as much as you can about end users in order to better the product or service you provide.","date" : "2015-01-09T10:00:50-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kdaniel" : "Kendrick Daniel"},"topics" : { "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-01-09-personas-101.md", "filepath" :"news/2015/01/2015-01-09-personas-101.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/01/2015-01-09-personas-101.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/01/2015-01-09-personas-101.md","slug" : "personas-101","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/09/personas-101/" },{"title" :"Past, Present, Future: Usability Testing at the National Library of Medicine","summary" : "Usability testing has provided our organization many important insights to improve our Web presence. Since the early 2000s, the National Library of Medicine (NLM)’s Web teams have actively sought and used usability testing tools; we have run “full service” usability testing almost yearly for various Web properties","date" : "2015-01-02T11:00:28-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"joanna-widzer" : "Joanna Widzer","katie-chan" : "Katie Chan","ray-bryson" : "Ray Bryson","dan-wendling" : "Dan Wendling"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-01-02-past-present-future-usability-testing-at-the-national-library-of-medicine.md", "filepath" :"news/2015/01/2015-01-02-past-present-future-usability-testing-at-the-national-library-of-medicine.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/01/2015-01-02-past-present-future-usability-testing-at-the-national-library-of-medicine.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/01/2015-01-02-past-present-future-usability-testing-at-the-national-library-of-medicine.md","slug" : "past-present-future-usability-testing-at-the-national-library-of-medicine","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/02/past-present-future-usability-testing-at-the-national-library-of-medicine/" },{"title" :"Social Media and Accessibility: Resources to Know","summary" : "When the Americans with Disabilities Act (ADA) was passed in 1990, there was no Facebook, Twitter, or LinkedIn. Since then, the number of social media channels, and their use for communication among all demographics, has grown exponentially. Unfortunately, however, despite newer ways to reach individuals living with disabilities, many individuals in this community face challenges","date" : "2015-01-02T10:00:59-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"deb-lebel" : "Deb LeBel"},"topics" : { "accessibility" : "Accessibility", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-01-02-social-media-and-accessibility-resources-to-know.md", "filepath" :"news/2015/01/2015-01-02-social-media-and-accessibility-resources-to-know.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/01/2015-01-02-social-media-and-accessibility-resources-to-know.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/01/2015-01-02-social-media-and-accessibility-resources-to-know.md","slug" : "social-media-and-accessibility-resources-to-know","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/02/social-media-and-accessibility-resources-to-know/" },{"title" :"Countdown to 2015 with Our Most Popular Articles This Year","summary" : "As we round out 2014, we’re reflecting on the exciting year we’ve had at DigitalGov since we launched in February. Our mission is to share information and resources from agencies across the federal government that are working in the digital space, and highlight the services and communities that can help you meet your digital government","date" : "2014-12-31T14:45:22-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "analytics" : "Analytics", "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-12-31-countdown-to-2015-with-our-most-popular-articles-this-year.md", "filepath" :"news/2014/12/2014-12-31-countdown-to-2015-with-our-most-popular-articles-this-year.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/12/2014-12-31-countdown-to-2015-with-our-most-popular-articles-this-year.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/12/2014-12-31-countdown-to-2015-with-our-most-popular-articles-this-year.md","slug" : "countdown-to-2015-with-our-most-popular-articles-this-year","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/31/countdown-to-2015-with-our-most-popular-articles-this-year/" },{"title" :"Big in SocialGov in 2014: Services, Access and Participation","summary" : "Social media for public service is a diverse field that uses platforms and data from both the private and public sectors to improve citizen services, make them easier to access and deliver them more cost effectively.","date" : "2014-12-31T14:25:53-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jherman" : "Justin Herman"},"topics" : { "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-12-31-big-in-socialgov-in-2014-services-access-and-participation.md", "filepath" :"news/2014/12/2014-12-31-big-in-socialgov-in-2014-services-access-and-participation.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/12/2014-12-31-big-in-socialgov-in-2014-services-access-and-participation.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/12/2014-12-31-big-in-socialgov-in-2014-services-access-and-participation.md","slug" : "big-in-socialgov-in-2014-services-access-and-participation","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/31/big-in-socialgov-in-2014-services-access-and-participation/" },{"title" :"The Best E-gov Websites in the World","summary" : "In Design Secrets of the World’s Best e-Government Web Sites, the Asia-Pacific online communications powerhouse FutureGov singles out eight national e-government portals as the best-designed in the world, and identifies the best practices these sites exemplify. “Ultimately, these websites are the best in the world because they are designed to","date" : "2014-12-31T10:00:45-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"darlene-meskell" : "Darlene Meskell"},"topics" : { "content-strategy" : "Content strategy", "mobile" : "Mobile", "multilingual" : "Multilingual", "search-engine-optimization" : "Search engine optimization", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-12-31-the-best-e-gov-websites-in-the-world.md", "filepath" :"news/2014/12/2014-12-31-the-best-e-gov-websites-in-the-world.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/12/2014-12-31-the-best-e-gov-websites-in-the-world.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/12/2014-12-31-the-best-e-gov-websites-in-the-world.md","slug" : "the-best-e-gov-websites-in-the-world","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/31/the-best-e-gov-websites-in-the-world/" },{"title" :"Opening Government Through Federal Crowdsourcing","summary" : "Crowdsourcing is a critical corner of the digital government landscape, and our December theme articles have covered the topic from a variety of angles. Before we head into January, where we will discuss upcoming trends on the digital horizon, we sat down to learn more about the evolution and future direction of federal crowdsourcing initiatives","date" : "2014-12-30T10:00:45-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : { "challenges-and-prize-competitions" : "Challenges and prize competitions", "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-12-30-opening-government-through-federal-crowdsourcing.md", "filepath" :"news/2014/12/2014-12-30-opening-government-through-federal-crowdsourcing.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/12/2014-12-30-opening-government-through-federal-crowdsourcing.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/12/2014-12-30-opening-government-through-federal-crowdsourcing.md","slug" : "opening-government-through-federal-crowdsourcing","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/30/opening-government-through-federal-crowdsourcing/" },{"title" :"Using Focus Groups to Make Better Videos","summary" : "There’s what you expect your audience to think, and then there’s what your audience is actually thinking. Sometimes, these can be entirely different. But, you won’t know unless you test it. For the release of the 2014 Consumer Action Handbook (CAH), the Federal Citizen Information Center’s marketing team piloted a series of videos. The videos","date" : "2014-12-29T11:00:11-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"colleen-bayus" : "Colleen Bayus"},"topics" : { "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-12-29-using-focus-groups-to-make-better-videos.md", "filepath" :"news/2014/12/2014-12-29-using-focus-groups-to-make-better-videos.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/12/2014-12-29-using-focus-groups-to-make-better-videos.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/12/2014-12-29-using-focus-groups-to-make-better-videos.md","slug" : "using-focus-groups-to-make-better-videos","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/29/using-focus-groups-to-make-better-videos/" },{"title" :"Large Scale Development Culture Change: Google and the U.S. Government","summary" : "As part of 18F’s mission to deliver effective, user-centric services focused on the interaction between government and the people and businesses it serves, we are also committed to demonstrating how open source and agile-inspired methodologies are critical to an effective, efficient, modern delivery process. We believe these methods produce better software and services at lower","date" : "2014-12-22T10:05:52-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"mike-bland" : "Mike Bland"},"topics" : { "open-source" : "Open source", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-12-22-large-scale-development-culture-change-google-and-the-u-s-government.md", "filepath" :"news/2014/12/2014-12-22-large-scale-development-culture-change-google-and-the-u-s-government.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/12/2014-12-22-large-scale-development-culture-change-google-and-the-u-s-government.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/12/2014-12-22-large-scale-development-culture-change-google-and-the-u-s-government.md","slug" : "large-scale-development-culture-change-google-and-the-u-s-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/22/large-scale-development-culture-change-google-and-the-u-s-government/" },{"title" :"Making Prototypes with Tools You Already Have","summary" : "They say that necessity is the mother of invention. For me, the necessity resulted from long product development cycles paired with short windows for user testing and little room for iteration. The “invention” was the discovery of a powerful set of tools for prototyping that are available on just about","date" : "2014-12-19T10:00:35-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"brandon-kopp" : "Brandon Kopp"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-12-19-making-prototypes-with-tools-you-already-have.md", "filepath" :"news/2014/12/2014-12-19-making-prototypes-with-tools-you-already-have.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/12/2014-12-19-making-prototypes-with-tools-you-already-have.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/12/2014-12-19-making-prototypes-with-tools-you-already-have.md","slug" : "making-prototypes-with-tools-you-already-have","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/19/making-prototypes-with-tools-you-already-have/" },{"title" :"10 Years of Digital Government—A Retrospective","summary" : "In December of 2004, the Office of Management and Budget (OMB) issued the first Policies for Federal Public Websites. Over the past decade, we’ve seen technology completely transform how government delivers information and services to the public. On this 10-year anniversary, we’re taking a walk down memory lane to recap some of the pivotal moments","date" : "2014-12-18T03:09:04-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"rflagg" : "Rachel Flagg"},"topics" : { "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "mobile" : "Mobile", "open-government" : "Open government", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-12-18-10-years-of-digital-government-a-retrospective.md", "filepath" :"news/2014/12/2014-12-18-10-years-of-digital-government-a-retrospective.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/12/2014-12-18-10-years-of-digital-government-a-retrospective.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/12/2014-12-18-10-years-of-digital-government-a-retrospective.md","slug" : "10-years-of-digital-government-a-retrospective","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/18/10-years-of-digital-government-a-retrospective/" },{"title" :"Crowdsourced Digital Citizen Services Summit","summary" : "In May 2015, we are hosting the second DigitalGov Citizen Services Summit. This round we are looking to you—federal innovators across government—to help build the agenda.","date" : "2014-12-15T10:00:57-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"apiazza" : "Alycia Piazza"},"topics" : { "analytics" : "Analytics", "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-12-15-crowdsourced-digital-citizen-services-summit.md", "filepath" :"news/2014/12/2014-12-15-crowdsourced-digital-citizen-services-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/12/2014-12-15-crowdsourced-digital-citizen-services-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/12/2014-12-15-crowdsourced-digital-citizen-services-summit.md","slug" : "crowdsourced-digital-citizen-services-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/15/crowdsourced-digital-citizen-services-summit/" },{"title" :"Can You Crowdsource Your User Experience Research?","summary" : "In one sense, almost any type of user research is crowdsourced—you’re talking to people and using that information to improve your system. But in a true sense, crowdsourcing is more than just collecting information, it’s collaborating on it. We want to have real conversations, not one-time emailed suggestions without followups. So here’s a few tidbits","date" : "2014-12-09T12:00:34-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "application-programming-interface" : "Application programming interface", "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science", "design" : "Design", "mobile" : "Mobile", "open-data" : "Open data", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-12-09-can-you-crowdsource-your-user-experience-research.md", "filepath" :"news/2014/12/2014-12-09-can-you-crowdsource-your-user-experience-research.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/12/2014-12-09-can-you-crowdsource-your-user-experience-research.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/12/2014-12-09-can-you-crowdsource-your-user-experience-research.md","slug" : "can-you-crowdsource-your-user-experience-research","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/09/can-you-crowdsource-your-user-experience-research/" },{"title" :"Usability Events Round-Up: 2014","summary" : "This past year DigitalGov University has hosted at least one Usability event per month and we thought we’d give you a round-up of those events. After all, November 13th was World Usability Day. Since this year’s theme of World Usability Day is Engagement it would be great to take a look at the event recap","date" : "2014-11-26T10:00:07-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"apiazza" : "Alycia Piazza"},"topics" : { "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-11-26-usability-events-round-up-2014.md", "filepath" :"news/2014/11/2014-11-26-usability-events-round-up-2014.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/11/2014-11-26-usability-events-round-up-2014.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/11/2014-11-26-usability-events-round-up-2014.md","slug" : "usability-events-round-up-2014","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/26/usability-events-round-up-2014/" },{"title" :"Results: 2014 Federal User Experience Survey","summary" : "The Federal User Experience (UX) Survey helpsus to learn how we can best improve the effectiveness, ease-of-use, and value of federal digital systems by connecting their teams to their customers.","date" : "2014-11-21T10:00:29-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "information-collection" : "Information collection", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-11-21-results-2014-federal-user-experience-survey.md", "filepath" :"news/2014/11/2014-11-21-results-2014-federal-user-experience-survey.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/11/2014-11-21-results-2014-federal-user-experience-survey.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/11/2014-11-21-results-2014-federal-user-experience-survey.md","slug" : "results-2014-federal-user-experience-survey","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/21/results-2014-federal-user-experience-survey/" },{"title" :"Trends on Tuesday: Speed Matters When Measuring Responsive Web Design Performance Load Times","summary" : "In the mobile world, every second matters. Mobile users are a finicky bunch. They want their information anytime, anywhere and quickly. As members of the MobileGov Community of Practice have noted last year, mobile user experience is about emotion. If that emotion is not happy, you will lose the user. For this month’s DigitalGov user","date" : "2014-11-18T10:00:48-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "design" : "Design", "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-11-18-trends-on-tuesday-speed-matters-when-measuring-responsive-web-design-performance-load-times.md", "filepath" :"news/2014/11/2014-11-18-trends-on-tuesday-speed-matters-when-measuring-responsive-web-design-performance-load-times.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/11/2014-11-18-trends-on-tuesday-speed-matters-when-measuring-responsive-web-design-performance-load-times.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/11/2014-11-18-trends-on-tuesday-speed-matters-when-measuring-responsive-web-design-performance-load-times.md","slug" : "trends-on-tuesday-speed-matters-when-measuring-responsive-web-design-performance-load-times","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/18/trends-on-tuesday-speed-matters-when-measuring-responsive-web-design-performance-load-times/" },{"title" :"User Experience Impossible: The Line Between Accessibility and Usability","summary" : "Bob goes to a popular federal government site, using his assistive technology, and starts reading a teaser for an article. Just below the teaser, there’s an embedded video on the page. He presses the tab key, trying to navigate to a link for the full article, but suddenly he’s trapped—he can’t tab past the video.","date" : "2014-11-17T10:00:39-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"angela-hooker" : "Angela Hooker"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-11-17-user-experience-impossible-the-line-between-accessibility-and-usability.md", "filepath" :"news/2014/11/2014-11-17-user-experience-impossible-the-line-between-accessibility-and-usability.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/11/2014-11-17-user-experience-impossible-the-line-between-accessibility-and-usability.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/11/2014-11-17-user-experience-impossible-the-line-between-accessibility-and-usability.md","slug" : "user-experience-impossible-the-line-between-accessibility-and-usability","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/17/user-experience-impossible-the-line-between-accessibility-and-usability/" },{"title" :"Institute of Education Sciences \u0026#8211; Usability Case Study","summary" : "After struggling with jargon-filled solicitations and a confusing website, some applicants were ready to give up on seeking grants from the Institute of Education Sciences (IES). Their complaints prompted a Plain Language makeover for the Institute’s funding materials. As the research arm of the U.S. Education Department, IES’s mission is to provide rigorous and relevant evidence","date" : "2014-11-14T10:00:32-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katina-stapleton" : "Katina Stapleton"},"topics" : { "plain-language" : "Plain language", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-11-14-institute-for-education-sciences-usability-case-study.md", "filepath" :"news/2014/11/2014-11-14-institute-for-education-sciences-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/11/2014-11-14-institute-for-education-sciences-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/11/2014-11-14-institute-for-education-sciences-usability-case-study.md","slug" : "institute-for-education-sciences-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/14/institute-for-education-sciences-usability-case-study/" },{"title" :"World Usability Day 2014 theme: Engagement","summary" : "There are many buzzwords thrown around in the digital government universe, but the most impactful ideas are rooted in one action: engagement. Whether it is a tweet, a mobile app, or a community of practitioners, every digital program or service requires interaction between an organization and its customer. Engagement is also the foundation of all","date" : "2014-11-13T09:00:09-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-11-13-world-usability-day-engagement.md", "filepath" :"news/2014/11/2014-11-13-world-usability-day-engagement.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/11/2014-11-13-world-usability-day-engagement.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/11/2014-11-13-world-usability-day-engagement.md","slug" : "world-usability-day-engagement","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/13/world-usability-day-engagement/" },{"title" :"4 Tips on Great Survey Design","summary" : "Whether they pop up while perusing an e-commerce site or land in your inbox after your bumpy flight in from Chicago, surveys are used in many different industries to gauge customer satisfaction and glean insight into user motivations. They are a useful tool in the kit of a user experience designer or anyone","date" : "2014-11-10T10:00:40-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"georgia-gallavin" : "Georgia Gallavin"},"topics" : { "customer-experience" : "Customer experience", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-11-10-4-tips-on-great-survey-design.md", "filepath" :"news/2014/11/2014-11-10-4-tips-on-great-survey-design.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/11/2014-11-10-4-tips-on-great-survey-design.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/11/2014-11-10-4-tips-on-great-survey-design.md","slug" : "4-tips-on-great-survey-design","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/10/4-tips-on-great-survey-design/" },{"title" :"Welcome to User Experience Month!","summary" : "One challenge with digital government: it’s hard to see people. If you work at a U.S. Post Office, you interact with your customers, talk with them, and even see what they are feeling by looking at their faces. You can understand their experience fairly easily. In the digital world, technology decreases physical distance but increases","date" : "2014-11-07T12:00:33-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "customer-experience" : "Customer experience", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-11-07-welcome-to-user-experience-month.md", "filepath" :"news/2014/11/2014-11-07-welcome-to-user-experience-month.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/11/2014-11-07-welcome-to-user-experience-month.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/11/2014-11-07-welcome-to-user-experience-month.md","slug" : "welcome-to-user-experience-month","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/07/welcome-to-user-experience-month/" },{"title" :"Open and API-Driven Federal Mobile App Registration","summary" : "Thanks to the power of open data and APIs, federal agencies can now register their mobile native apps and websites on the Federal Mobile Products Registry and have them appear on the USA.gov Federal Mobile Apps Directory (formerly USA.gov Apps Gallery).","date" : "2014-10-29T01:44:14-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "application-programming-interface" : "Application programming interface", "mobile" : "Mobile", "open-data" : "Open data", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-10-29-open-and-api-driven-federal-mobile-app-registration.md", "filepath" :"news/2014/10/2014-10-29-open-and-api-driven-federal-mobile-app-registration.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/10/2014-10-29-open-and-api-driven-federal-mobile-app-registration.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/10/2014-10-29-open-and-api-driven-federal-mobile-app-registration.md","slug" : "open-and-api-driven-federal-mobile-app-registration","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/10/29/open-and-api-driven-federal-mobile-app-registration/" },{"title" :"Secrets to a Dynamite Public Sector Analytics Program","summary" : "Uncovering meaningful analytics from months or years of Web metrics is daunting, at best. So how do you make great Web improvements using metrics? Whether you’re just getting started in Web analytics or you want to take your program to the next level, you should focus on","date" : "2014-10-17T10:00:37-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"hannah-gladfelter-rubin" : "Hannah Gladfelter Rubin"},"topics" : { "analytics" : "Analytics", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-10-17-secrets-to-dynamite-public-sector-analytics-program.md", "filepath" :"news/2014/10/2014-10-17-secrets-to-dynamite-public-sector-analytics-program.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/10/2014-10-17-secrets-to-dynamite-public-sector-analytics-program.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/10/2014-10-17-secrets-to-dynamite-public-sector-analytics-program.md","slug" : "secrets-to-dynamite-public-sector-analytics-program","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/10/17/secrets-to-dynamite-public-sector-analytics-program/" },{"title" :"Customer Service Week 2014","summary" : "They say that customer experience (CX) is the new marketing. People will tell their friends about their experience with your agency, and social media makes it easy to broadcast whether the experience was easy and enjoyable, or terrible. In 1992, Congress proclaimed the first full week in","date" : "2014-10-09T10:00:53-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"rflagg" : "Rachel Flagg"},"topics" : { "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-10-09-customer-service-week-2014.md", "filepath" :"news/2014/10/2014-10-09-customer-service-week-2014.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/10/2014-10-09-customer-service-week-2014.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/10/2014-10-09-customer-service-week-2014.md","slug" : "customer-service-week-2014","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/10/09/customer-service-week-2014/" },{"title" :"Trends on Tuesday: Are QR Codes Still Relevant?","summary" : "Recently, I was designing new outreach materials and needed a way to connect this offline collateral with my agency’s digital content. Using a QR (or Quick Response) code immediately came to mind, followed by the question, “Are QR codes still relevant?” Opinions differ on their utility and I couldn’t find any objective data on how","date" : "2014-10-06T16:55:55-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tjohnson" : "Treci Johnson"},"topics" : { "content-strategy" : "Content strategy", "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-10-06-trends-on-tuesday-are-qr-codes-still-relevant.md", "filepath" :"news/2014/10/2014-10-06-trends-on-tuesday-are-qr-codes-still-relevant.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/10/2014-10-06-trends-on-tuesday-are-qr-codes-still-relevant.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/10/2014-10-06-trends-on-tuesday-are-qr-codes-still-relevant.md","slug" : "trends-on-tuesday-are-qr-codes-still-relevant","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/10/06/trends-on-tuesday-are-qr-codes-still-relevant/" },{"title" :"User Acceptance Testing Versus Usability Testing\u0026#8230;What\u0026#8217;s the Dif?","summary" : "Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing.","date" : "2014-10-06T10:00:50-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"joel-virothaisakun" : "Joël Virothaisakun"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-10-06-user-acceptance-testing-versus-usability-testing-whats-the-dif.md", "filepath" :"news/2014/10/2014-10-06-user-acceptance-testing-versus-usability-testing-whats-the-dif.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/10/2014-10-06-user-acceptance-testing-versus-usability-testing-whats-the-dif.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/10/2014-10-06-user-acceptance-testing-versus-usability-testing-whats-the-dif.md","slug" : "user-acceptance-testing-versus-usability-testing-whats-the-dif","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/10/06/user-acceptance-testing-versus-usability-testing-whats-the-dif/" },{"title" :"Member Spotlight \u0026#8211; Hannah Rubin, Library of Congress","summary" : "Meet Hannah Rubin, who works in the Congressional Research Service (CRS) at the Library of Congress. She’s the focus of this month’s Member Spotlight.","date" : "2014-09-26T10:00:17-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"rflagg" : "Rachel Flagg"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "professional-development" : "Professional development", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-09-26-member-spotlight-hannah-rubin-library-of-congress.md", "filepath" :"news/2014/09/2014-09-26-member-spotlight-hannah-rubin-library-of-congress.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/09/2014-09-26-member-spotlight-hannah-rubin-library-of-congress.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/09/2014-09-26-member-spotlight-hannah-rubin-library-of-congress.md","slug" : "member-spotlight-hannah-rubin-library-of-congress","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/09/26/member-spotlight-hannah-rubin-library-of-congress/" },{"title" :"Strategy Pivot Yields Results: DigitalGov.Gov Six Months Later","summary" : "Six months ago, we launched this DigitalGov.gov platform to support federal agencies in delivering 21st century digital services and information to the public. It seems a good time to share some of the thinking that went into the development of the platform, and what we’ve learned so far.","date" : "2014-09-12T12:00:02-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"apiazza" : "Alycia Piazza","gwynne-kostin" : "Gwynne Kostin"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "mobile" : "Mobile", "open-source" : "Open source", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-09-12-digitalgov-gov-six-months-later.md", "filepath" :"news/2014/09/2014-09-12-digitalgov-gov-six-months-later.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/09/2014-09-12-digitalgov-gov-six-months-later.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/09/2014-09-12-digitalgov-gov-six-months-later.md","slug" : "digitalgov-gov-six-months-later","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/09/12/digitalgov-gov-six-months-later/" },{"title" :"Finding Participants for User Experience Studies","summary" : "How do you find participants for your usability studies? I spoke recently with the User Experience Community of Practice about how we recruit participants for usability and cognitive studies at the U.S. Bureau of Labor Statistics (BLS). Hopefully I can give you some new ideas about recruiting volunteers to fuel your user research. At BLS, we","date" : "2014-09-08T10:30:35-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jean-fox" : "Jean Fox"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-09-08-finding-participants-for-user-experience-studies.md", "filepath" :"news/2014/09/2014-09-08-finding-participants-for-user-experience-studies.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/09/2014-09-08-finding-participants-for-user-experience-studies.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/09/2014-09-08-finding-participants-for-user-experience-studies.md","slug" : "finding-participants-for-user-experience-studies","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/09/08/finding-participants-for-user-experience-studies/" },{"title" :"National Cancer Institute Launches New User Experience Lab","summary" : "Why does a Cancer institute need a User Experience lab? Simply put: To learn about their customers—people living with cancer and those who care about them—and build the best possible products with them in mind. “Cancer has a journey and we wanted to create a","date" : "2014-09-04T10:00:47-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"pooja-sawant" : "Pooja Sawant","jonathan-rubin" : "Jonathan Rubin"},"topics" : { "analytics" : "Analytics", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-09-04-national-cancer-institute-launches-new-user-experience-lab.md", "filepath" :"news/2014/09/2014-09-04-national-cancer-institute-launches-new-user-experience-lab.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/09/2014-09-04-national-cancer-institute-launches-new-user-experience-lab.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/09/2014-09-04-national-cancer-institute-launches-new-user-experience-lab.md","slug" : "national-cancer-institute-launches-new-user-experience-lab","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/09/04/national-cancer-institute-launches-new-user-experience-lab/" },{"title" :"System Usability Scale (SUS): Improving Products Since 1986","summary" : "Trying to measure usability can be a head scratcher. How easy something is to use depends on where you are, who you are, and a number of other factors. Luckily in the world of usability, there exists a post-test survey known as the System Usability Scale, introduced in 1986 by an engineer named John Brooke,","date" : "2014-08-29T10:15:49-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"georgia-gallavin" : "Georgia Gallavin"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-08-29-system-usability-scale-improving-products-since-1986.md", "filepath" :"news/2014/08/2014-08-29-system-usability-scale-improving-products-since-1986.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-29-system-usability-scale-improving-products-since-1986.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-29-system-usability-scale-improving-products-since-1986.md","slug" : "system-usability-scale-improving-products-since-1986","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/29/system-usability-scale-improving-products-since-1986/" },{"title" :"API Usability Case Study: openFDA","summary" : "The API Usability Program brings together developers from agency APIs and the private sector to evaluate how the API can be improved to be more user friendly. Sean Herron of 18F, who was a key member of the openFDA developer team, shared with us some of the major insights gained from this latest API usability session.","date" : "2014-08-22T09:32:53-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"georgia-gallavin" : "Georgia Gallavin"},"topics" : { "application-programming-interface" : "Application programming interface", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-08-22-api-usability-case-study-openfda.md", "filepath" :"news/2014/08/2014-08-22-api-usability-case-study-openfda.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-22-api-usability-case-study-openfda.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-22-api-usability-case-study-openfda.md","slug" : "api-usability-case-study-openfda","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/22/api-usability-case-study-openfda/" },{"title" :"Redesigning with Customer Feedback: Child Support Enforcement Usability Case Study","summary" : "The Federal Office of Child Support Enforcement at the Administration for Children and Families had a visually appealing website after an agency-wide redesign of program websites. The problem: Key stakeholders complained they could no longer easily find needed information. Their feedback prompted us to facilitate a UX-minded focus group to recommend improvements that met both users’ business needs and the redesign goals.","date" : "2014-08-19T01:00:49-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"crystal-peeler" : "Crystal Peeler"},"topics" : { "customer-experience" : "Customer experience", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-08-19-redesigning-with-customer-feedback-child-support-enforcement-usability-case-study.md", "filepath" :"news/2014/08/2014-08-19-redesigning-with-customer-feedback-child-support-enforcement-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-19-redesigning-with-customer-feedback-child-support-enforcement-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-19-redesigning-with-customer-feedback-child-support-enforcement-usability-case-study.md","slug" : "redesigning-with-customer-feedback-child-support-enforcement-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/19/redesigning-with-customer-feedback-child-support-enforcement-usability-case-study/" },{"title" :"How to Choose a User Experience Technique","summary" : "The good news: Your boss is interested in User Experience! The news: She wants you to do something about it… NOW. Well, don’t be alarmed; you can start by figuring out two simple things.","date" : "2014-08-18T10:00:17-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"pooja-sawant" : "Pooja Sawant"},"topics" : { "customer-experience" : "Customer experience", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "how-ux-solves-problems-umbrella-image-by-dan-willis-uxcrank", "alt" : "A black line drawing of an open classic umbrella with a curved handle is on a light yellow background. Along the top in black text is, How U X Solves problems. The umbrella shows 6 tips, and each has an element of user experience in black script font. From left to right, they are: visual design, information architecture, interaction design, usability, user research, and content strategy. In the bottom right corner is, Image by Dan Willis (@uxcrank).", "width" : "620", "height" : "461", "credit" : "", "caption" : "Dan Willis, @uxcrank", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"2014-08-18-how-to-choose-a-user-experience-technique.md", "filepath" :"news/2014/08/2014-08-18-how-to-choose-a-user-experience-technique.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-18-how-to-choose-a-user-experience-technique.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-18-how-to-choose-a-user-experience-technique.md","slug" : "how-to-choose-a-user-experience-technique","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/18/how-to-choose-a-user-experience-technique/" },{"title" :"Heat Mapping Case Study: Epa.gov Homepage","summary" : "Most people relate the term “heat map” with something they see during the weather forecast on the nightly news, those colorful maps that vividly illustrate how hot it’s going to be during an impending heat wave. The word “heat map” may not usually however, conjure up images of a widely used Web usability tool; but for those","date" : "2014-08-12T11:00:17-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"georgia-gallavin" : "Georgia Gallavin"},"topics" : { "analytics" : "Analytics", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-08-12-heat-mapping-case-study-epa-gov-homepage.md", "filepath" :"news/2014/08/2014-08-12-heat-mapping-case-study-epa-gov-homepage.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-12-heat-mapping-case-study-epa-gov-homepage.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-12-heat-mapping-case-study-epa-gov-homepage.md","slug" : "heat-mapping-case-study-epa-gov-homepage","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/12/heat-mapping-case-study-epa-gov-homepage/" },{"title" :"Design Sketching: The Easiest Prototype Method Ever","summary" : "When it comes to Web and software design, the pen(cil) is often mightier than the Design Suite. What I mean is: Tech is cool, but don’t fall under its spell. It’s often when you remove the technological layers between you and your thoughts that the best ideas sprout. You’ve heard of great ideas that started","date" : "2014-08-08T10:00:19-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "design" : "Design", "mobile" : "Mobile", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-08-08-design-sketching-the-easiest-prototype-method-ever.md", "filepath" :"news/2014/08/2014-08-08-design-sketching-the-easiest-prototype-method-ever.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-08-design-sketching-the-easiest-prototype-method-ever.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-08-design-sketching-the-easiest-prototype-method-ever.md","slug" : "design-sketching-the-easiest-prototype-method-ever","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/08/design-sketching-the-easiest-prototype-method-ever/" },{"title" :"Celebrate the Americans with Disabilities Act and Section 508","summary" : "Happy anniversary, baby! Seventies pop songs aside, July 26, 2014, was the 24th anniversary of the Americans with Disabilities Act (ADA), and on August 7 of this year, Section 508 of the Rehabilitation Act of 1973, as amended in 1998, will have its 16th anniversary. Sometimes these two laws are mistaken one for the other,","date" : "2014-08-07T10:00:58-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"angela-hooker" : "Angela Hooker"},"topics" : { "accessibility" : "Accessibility", "accessibility" : "Accessibility", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-08-07-celebrate-the-americans-with-disabilities-act-and-section-508.md", "filepath" :"news/2014/08/2014-08-07-celebrate-the-americans-with-disabilities-act-and-section-508.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-07-celebrate-the-americans-with-disabilities-act-and-section-508.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-07-celebrate-the-americans-with-disabilities-act-and-section-508.md","slug" : "celebrate-the-americans-with-disabilities-act-and-section-508","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/07/celebrate-the-americans-with-disabilities-act-and-section-508/" },{"title" :"Trends on Tuesday: What’s Your Mobile [App]etite?","summary" : "In a few short years, the number of mobile apps has exploded, and the time spent on apps continues to increase. However, one thing hasn’t changed: the number of apps individuals use. The average smartphone owner uses 22 to 28 apps in a month, according to new data from Nielsen. Here are a few highlights","date" : "2014-08-05T11:00:57-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tjohnson" : "Treci Johnson"},"topics" : { "design" : "Design", "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-08-05-trends-on-tuesday-whats-your-mobile-appetite.md", "filepath" :"news/2014/08/2014-08-05-trends-on-tuesday-whats-your-mobile-appetite.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-05-trends-on-tuesday-whats-your-mobile-appetite.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-05-trends-on-tuesday-whats-your-mobile-appetite.md","slug" : "trends-on-tuesday-whats-your-mobile-appetite","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/05/trends-on-tuesday-whats-your-mobile-appetite/" },{"title" :"Customization is Key to Better Mobile User Experience","summary" : "Resources like Theresa Neil’s Mobile Design Product Gallery book and Mobile-patterns.com describe, and provide examples of, common features mobile developers can implement and tailored further to satisfy their users. As mentioned in this week’s Trends on Tuesday, customizing apps to meet","date" : "2014-07-30T02:12:52-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katie-steffy" : "Katie Steffy"},"topics" : { "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-07-30-customization-is-key-to-better-mobile-user-experience.md", "filepath" :"news/2014/07/2014-07-30-customization-is-key-to-better-mobile-user-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/07/2014-07-30-customization-is-key-to-better-mobile-user-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/07/2014-07-30-customization-is-key-to-better-mobile-user-experience.md","slug" : "customization-is-key-to-better-mobile-user-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/07/30/customization-is-key-to-better-mobile-user-experience/" },{"title" :"Trends on Tuesday: Avoid the “App Graveyard”","summary" : "Apps that are downloaded, used a few times and then never used again, are considered part of the “app graveyard.” In fact, 95% of apps are discarded within a month of download by users. Focus on creating a great user experience to make sure your agency apps are used consistently.","date" : "2014-07-29T01:23:17-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell","katie-steffy" : "Katie Steffy"},"topics" : { "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-07-29-trends-on-tuesday-avoid-the-app-graveyard.md", "filepath" :"news/2014/07/2014-07-29-trends-on-tuesday-avoid-the-app-graveyard.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/07/2014-07-29-trends-on-tuesday-avoid-the-app-graveyard.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/07/2014-07-29-trends-on-tuesday-avoid-the-app-graveyard.md","slug" : "trends-on-tuesday-avoid-the-app-graveyard","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/07/29/trends-on-tuesday-avoid-the-app-graveyard/" },{"title" :"Should Your Agency Be Offering Chat Service?","summary" : "Live Web chat is an important component of good customer service. People like having the option of talking with an agent in real-time without having to pick up the phone. While live chat is not widespread, several agencies have shown great success in serving the public through this alternative channel. At a recent Government Contact","date" : "2014-07-28T01:58:20-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tonya-beres" : "Tonya Beres"},"topics" : { "contact-centers" : "Contact centers", "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-07-28-should-your-agency-be-offering-chat-service.md", "filepath" :"news/2014/07/2014-07-28-should-your-agency-be-offering-chat-service.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/07/2014-07-28-should-your-agency-be-offering-chat-service.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/07/2014-07-28-should-your-agency-be-offering-chat-service.md","slug" : "should-your-agency-be-offering-chat-service","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/07/28/should-your-agency-be-offering-chat-service/" },{"title" :"How the American Battle Monument Commission Developed its First Mobile App","summary" : "The job of the American Battle Monument Commission (AMBC) is to manage all overseas cemeteries and memorials from WWI and WWII. There are over 200,000 veterans who are buried or memorialized at these cemeteries. When ABMC began thinking about releasing a native","date" : "2014-07-24T10:06:53-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"zeshan-khan" : "Zeshan Khan"},"topics" : { "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-07-24-how-the-american-battle-monument-commission-developed-its-first-mobile-app.md", "filepath" :"news/2014/07/2014-07-24-how-the-american-battle-monument-commission-developed-its-first-mobile-app.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/07/2014-07-24-how-the-american-battle-monument-commission-developed-its-first-mobile-app.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/07/2014-07-24-how-the-american-battle-monument-commission-developed-its-first-mobile-app.md","slug" : "how-the-american-battle-monument-commission-developed-its-first-mobile-app","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/07/24/how-the-american-battle-monument-commission-developed-its-first-mobile-app/" },{"title" :"Improving Content, Increasing Participation: A NARA Usability Case Study","summary" : "Over the years, the staff intranet at the National Archives and Records Administration (NARA) had become increasingly difficult to use. Old, irrelevant content routinely bubbled to the top of search results, and essential employee tools were hard to find. NARA staff agreed that the site was due for an upgrade: fixing NARA@work was voted a","date" : "2014-07-18T10:00:49-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"hannah-gladfelter-rubin" : "Hannah Gladfelter Rubin"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "design" : "Design", "professional-development" : "Professional development", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-07-18-improving-content-increasing-participation-a-nara-usability-case-study.md", "filepath" :"news/2014/07/2014-07-18-improving-content-increasing-participation-a-nara-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/07/2014-07-18-improving-content-increasing-participation-a-nara-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/07/2014-07-18-improving-content-increasing-participation-a-nara-usability-case-study.md","slug" : "improving-content-increasing-participation-a-nara-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/07/18/improving-content-increasing-participation-a-nara-usability-case-study/" },{"title" :"User Experience (UX) vs. Customer Experience (CX): What\u0026#8217;s the Dif?","summary" : "“User Experience” and “Customer Experience.” They sound pretty similar, right? Well, here at the Office of Citizen Services and Innovative Technologies, we look at it like this: User Experience (UX) deals with people interacting with your product and the experience they receive from that interaction. UX is measured with metrics like: success rate, error rate,","date" : "2014-07-07T10:00:02-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : { "customer-experience" : "Customer experience", "search-engine-optimization" : "Search engine optimization", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-07-07-user-experience-ux-vs-customer-experience-cx-whats-the-dif.md", "filepath" :"news/2014/07/2014-07-07-user-experience-ux-vs-customer-experience-cx-whats-the-dif.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/07/2014-07-07-user-experience-ux-vs-customer-experience-cx-whats-the-dif.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/07/2014-07-07-user-experience-ux-vs-customer-experience-cx-whats-the-dif.md","slug" : "user-experience-ux-vs-customer-experience-cx-whats-the-dif","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/07/07/user-experience-ux-vs-customer-experience-cx-whats-the-dif/" },{"title" :"Using Top Tasks to be Top-Notch: Federal Reserve Board Usability Case Study","summary" : "In 2012, the Federal Reserve Board used the Top-task methodology to redesign our intranet, called Inside the Board, which had not been significantly updated since it was launched in 1995. After determining the top tasks the audience needs to accomplish on a website, you can run usability tests to gain knowledge and improve the site. The project","date" : "2014-07-02T13:51:51-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ben-rosset" : "Ben Rosset"},"topics" : { "content-strategy" : "Content strategy", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-07-02-using-top-tasks-to-be-top-notch-federal-reserve-board-usability-case-study.md", "filepath" :"news/2014/07/2014-07-02-using-top-tasks-to-be-top-notch-federal-reserve-board-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/07/2014-07-02-using-top-tasks-to-be-top-notch-federal-reserve-board-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/07/2014-07-02-using-top-tasks-to-be-top-notch-federal-reserve-board-usability-case-study.md","slug" : "using-top-tasks-to-be-top-notch-federal-reserve-board-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/07/02/using-top-tasks-to-be-top-notch-federal-reserve-board-usability-case-study/" },{"title" :"Using Analytics to Create Change: USA.gov Usability Case Study","summary" : "While many people tout the death of the home page, it’s still an important piece of the user experience on USA.gov. In 2013, 30 percent of all sessions on USA.gov included the home page—that’s 8.67 million sessions. The numbers for GobiernoUSA.gov are even higher—79 percent of all sessions included the home page. According to Jakob Nielsen, “A","date" : "2014-07-01T13:00:38-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"michelle-chronister" : "Michelle Chronister"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "mobile" : "Mobile", "multilingual" : "Multilingual", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-07-01-using-analytics-to-create-change-usa-gov-usability-case-study.md", "filepath" :"news/2014/07/2014-07-01-using-analytics-to-create-change-usa-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/07/2014-07-01-using-analytics-to-create-change-usa-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/07/2014-07-01-using-analytics-to-create-change-usa-gov-usability-case-study.md","slug" : "using-analytics-to-create-change-usa-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/07/01/using-analytics-to-create-change-usa-gov-usability-case-study/" },{"title" :"508 Accessible Videos—Why (and How) to Make Them","summary" : "Making Web content and video accessible to people with disabilities is the law. Ensuring a video is accessible requires planning. Taking steps from day one will save you time and money. To verify that a video is accessible you’d need to incorporate three elements: Captioning Audio descriptions An Accessible video player Why Accessibility Matters Many government","date" : "2014-06-30T10:00:51-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin","ryan-leisinger" : "Ryan Leisinger","gary-morin" : "Gary Morin"},"topics" : { "accessibility" : "Accessibility", "multimedia" : "Multimedia", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-06-30-508-accessible-videos-why-and-how-to-make-them.md", "filepath" :"news/2014/06/2014-06-30-508-accessible-videos-why-and-how-to-make-them.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/06/2014-06-30-508-accessible-videos-why-and-how-to-make-them.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/06/2014-06-30-508-accessible-videos-why-and-how-to-make-them.md","slug" : "508-accessible-videos-why-and-how-to-make-them","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/30/508-accessible-videos-why-and-how-to-make-them/" },{"title" :"The API Briefing: Department of State’s Model App \u0026#8211; Education USA","summary" : "Not only does the Department of State have a great set of APIs, State also has an excellent example of how to build an informative and useful app. EducationUSA is a network of State Department advisers who help international students apply for U.S. university programs.","date" : "2014-06-18T10:00:46-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bbrantley" : "Bill Brantley"},"topics" : { "application-programming-interface" : "Application programming interface", "mobile" : "Mobile", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-06-18-the-api-briefing-department-of-states-model-app-education-usa.md", "filepath" :"news/2014/06/2014-06-18-the-api-briefing-department-of-states-model-app-education-usa.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/06/2014-06-18-the-api-briefing-department-of-states-model-app-education-usa.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/06/2014-06-18-the-api-briefing-department-of-states-model-app-education-usa.md","slug" : "the-api-briefing-department-of-states-model-app-education-usa","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/18/the-api-briefing-department-of-states-model-app-education-usa/" },{"title" :"Talking Usability with Kids over Milk and Cookies","summary" : "The Bureau of Labor Statistics (BLS) recently created a new Web page made especially for students, so who better to give it a test run than children attending “Take Your Daughters and Sons to Work Day”? We took advantage of this event held on April 24, 2014, at","date" : "2014-06-11T10:00:51-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jean-fox" : "Jean Fox","robin-l-kaplan" : "Robin L. Kaplan"},"topics" : { "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-06-11-talking-usability-with-kids-over-milk-and-cookies.md", "filepath" :"news/2014/06/2014-06-11-talking-usability-with-kids-over-milk-and-cookies.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/06/2014-06-11-talking-usability-with-kids-over-milk-and-cookies.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/06/2014-06-11-talking-usability-with-kids-over-milk-and-cookies.md","slug" : "talking-usability-with-kids-over-milk-and-cookies","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/11/talking-usability-with-kids-over-milk-and-cookies/" },{"title" :"DigitalGov IRL: 6 Ways To Get It Right","summary" : "This morning I was walking down 18th Street, crossing Pennsylvania Avenue by the World Bank when I heard what sounded like “a test from the","date" : "2014-06-10T08:14:55-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"gwynne-kostin" : "Gwynne Kostin"},"topics" : { "content-strategy" : "Content strategy", "mobile" : "Mobile", "open-data" : "Open data", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-06-10-digitalgov-irl-6-ways-to-get-it-right.md", "filepath" :"news/2014/06/2014-06-10-digitalgov-irl-6-ways-to-get-it-right.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/06/2014-06-10-digitalgov-irl-6-ways-to-get-it-right.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/06/2014-06-10-digitalgov-irl-6-ways-to-get-it-right.md","slug" : "digitalgov-irl-6-ways-to-get-it-right","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/10/digitalgov-irl-6-ways-to-get-it-right/" },{"title" :"What Structured Content Can Do For You: Webinar Recap","summary" : "Structured content and open content models can help you create content that is platform-agnostic, format-free, and device-independent.","date" : "2014-06-09T10:00:42-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kristen-onell" : "Kristen O'Nell"},"topics" : { "application-programming-interface" : "Application programming interface", "content-strategy" : "Content strategy", "search-engine-optimization" : "Search engine optimization", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-06-09-what-structured-content-can-do-for-you-webinar-recap.md", "filepath" :"news/2014/06/2014-06-09-what-structured-content-can-do-for-you-webinar-recap.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/06/2014-06-09-what-structured-content-can-do-for-you-webinar-recap.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/06/2014-06-09-what-structured-content-can-do-for-you-webinar-recap.md","slug" : "what-structured-content-can-do-for-you-webinar-recap","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/09/what-structured-content-can-do-for-you-webinar-recap/" },{"title" :"Facebook Increases Public Service Verification to Improve Citizen Engagement","summary" : "Facebook is now the first social media platform to start verifying all federal government pages with their signature blue checkmark using the Federal Social Media Registry API. The Federal Social Media Registry provides the singular source that allows social media platforms to quickly collect real government accounts—emphasizing the critical need to ensure the trust, quality and","date" : "2014-06-09T02:32:35-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jherman" : "Justin Herman"},"topics" : { "application-programming-interface" : "Application programming interface", "governance" : "Governance", "open-data" : "Open data", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "trust" : "Trust", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-06-09-facebook-increases-public-service-verification-to-improve-citizen-engagement-2.md", "filepath" :"news/2014/06/2014-06-09-facebook-increases-public-service-verification-to-improve-citizen-engagement-2.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/06/2014-06-09-facebook-increases-public-service-verification-to-improve-citizen-engagement-2.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/06/2014-06-09-facebook-increases-public-service-verification-to-improve-citizen-engagement-2.md","slug" : "facebook-increases-public-service-verification-to-improve-citizen-engagement-2","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/09/facebook-increases-public-service-verification-to-improve-citizen-engagement-2/" },{"title" :"Consumer Action Handbook \u0026#8211; Usability Case Study","summary" : "The Consumer Action Handbook is a guide to making smarter decisions with your money. It’s print and online formats, available in English and Spanish, include a compilation of buying tips from across government agencies, updates on the latest scams, and a robust consumer contact directory.","date" : "2014-06-06T10:00:32-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden","marietta-jelks" : "Marietta Jelks"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-06-06-consumer-action-handbook-usability-case-study.md", "filepath" :"news/2014/06/2014-06-06-consumer-action-handbook-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/06/2014-06-06-consumer-action-handbook-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/06/2014-06-06-consumer-action-handbook-usability-case-study.md","slug" : "consumer-action-handbook-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/06/consumer-action-handbook-usability-case-study/" },{"title" :"Overcoming Barriers—DigitalGov Summit Recap","summary" : "As government innovators, we work to improve public services every day. In essence we are already in a public private partnership. But how can your agency capitalize on existing public private partnerships to engage citizens and enhance services? Four panelists from across government shared their public private partnerships success stories at the DigitalGov Citizen Services","date" : "2014-06-05T14:09:15-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"allison-alexander" : "Allison Alexander"},"topics" : { "analytics" : "Analytics", "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "mobile" : "Mobile", "open-data" : "Open data", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-06-05-overcoming-barriers-digitalgov-summit-recap.md", "filepath" :"news/2014/06/2014-06-05-overcoming-barriers-digitalgov-summit-recap.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/06/2014-06-05-overcoming-barriers-digitalgov-summit-recap.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/06/2014-06-05-overcoming-barriers-digitalgov-summit-recap.md","slug" : "overcoming-barriers-digitalgov-summit-recap","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/05/overcoming-barriers-digitalgov-summit-recap/" },{"title" :"The Importance of Cross-Channel Customer Service—DigitalGov Summit Recap","summary" : "During the DigitalGov Citizen Services Summit last Friday, customer service experts from across government came together on a panel to share what customer service means to them and their organization and specific ways they leverage it. The other panels were on performance analysis, public private partnerships, and inter-agency work. The panelists spoke about the strategies","date" : "2014-06-05T12:13:55-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tonya-beres" : "Tonya Beres"},"topics" : { "analytics" : "Analytics", "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-06-05-the-importance-of-cross-channel-customer-service-digitalgov-summit-recap.md", "filepath" :"news/2014/06/2014-06-05-the-importance-of-cross-channel-customer-service-digitalgov-summit-recap.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/06/2014-06-05-the-importance-of-cross-channel-customer-service-digitalgov-summit-recap.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/06/2014-06-05-the-importance-of-cross-channel-customer-service-digitalgov-summit-recap.md","slug" : "the-importance-of-cross-channel-customer-service-digitalgov-summit-recap","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/05/the-importance-of-cross-channel-customer-service-digitalgov-summit-recap/" },{"title" :"Harnessing the Power of Many—DigitalGov Summit Recap","summary" : "At the DigitalGov Citizen Services Summit last Friday, Jacob Parcell, Manager, Mobile Programs at the General Services Administration led a panel on the challenges and benefits of Inter-Agency work. The other panels were on performance analysis, customer service across channels, and public private partnerships. “The challenges are real,” said Parcell, who quoted President Obama’s famous salmon","date" : "2014-06-03T15:14:11-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"alison-lemon" : "Alison Lemon"},"topics" : { "analytics" : "Analytics", "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-06-03-harnessing-the-power-of-many-digitalgov-summit-panels-recap.md", "filepath" :"news/2014/06/2014-06-03-harnessing-the-power-of-many-digitalgov-summit-panels-recap.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/06/2014-06-03-harnessing-the-power-of-many-digitalgov-summit-panels-recap.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/06/2014-06-03-harnessing-the-power-of-many-digitalgov-summit-panels-recap.md","slug" : "harnessing-the-power-of-many-digitalgov-summit-panels-recap","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/03/harnessing-the-power-of-many-digitalgov-summit-panels-recap/" },{"title" :"Turning Data Into Action—DigitalGov Summit Recap","summary" : "At the DigitalGov Citizen Services Summit last Friday, more than 200 innovators across government and industry came together to share how digital services can improve citizen services and reduce cost. Four panels convened to share information on performance analysis, customer service across channels, public private partnerships and inter-agency work. We have a recap of the","date" : "2014-06-03T14:35:10-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"darlene-gamble" : "Darlene Gamble"},"topics" : { "analytics" : "Analytics", "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-06-03-digitalgov-summit-panels-recap.md", "filepath" :"news/2014/06/2014-06-03-digitalgov-summit-panels-recap.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/06/2014-06-03-digitalgov-summit-panels-recap.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/06/2014-06-03-digitalgov-summit-panels-recap.md","slug" : "digitalgov-summit-panels-recap","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/03/digitalgov-summit-panels-recap/" },{"title" :"DigitalGov Citizen Services Summit a Success","summary" : "We had a GREAT DigitalGov Citizen Services Summit today. There were more than 200 digital innovators from across government and industry working to build the 21st century government the public expects.","date" : "2014-05-30T04:36:49-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"apiazza" : "Alycia Piazza"},"topics" : { "analytics" : "Analytics", "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-30-digitalgov-citizen-services-summit-a-success.md", "filepath" :"news/2014/05/2014-05-30-digitalgov-citizen-services-summit-a-success.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-30-digitalgov-citizen-services-summit-a-success.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-30-digitalgov-citizen-services-summit-a-success.md","slug" : "digitalgov-citizen-services-summit-a-success","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/30/digitalgov-citizen-services-summit-a-success/" },{"title" :"How to Make a Mobile Paper Prototype","summary" : "What if a single piece of paper could make your mobile app work 20 percent better? It’s hard to imagine something as unimpressive as paper influencing our 21st century smartphones, but it’s true. Well before we get into the design and coding phases, we can show customers","date" : "2014-05-22T13:00:44-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "design" : "Design", "mobile" : "Mobile", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-22-how-to-make-a-mobile-paper-prototype.md", "filepath" :"news/2014/05/2014-05-22-how-to-make-a-mobile-paper-prototype.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-22-how-to-make-a-mobile-paper-prototype.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-22-how-to-make-a-mobile-paper-prototype.md","slug" : "how-to-make-a-mobile-paper-prototype","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/22/how-to-make-a-mobile-paper-prototype/" },{"title" :"Ignite with Us","summary" : "Have a DigitalGov success?—published an API? Got buy-in from leadership? Changed a part of your customer-service paradigm? Developed a cool dashboard? Got the app out the door? Heck! Have you prototyped a wearable, drivable or flyable? Have a DigitalGov opinion?—think we should be focusing more or less on something? Have an idea on how to","date" : "2014-05-21T15:00:05-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"apiazza" : "Alycia Piazza"},"topics" : { "analytics" : "Analytics", "application-programming-interface" : "Application programming interface", "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "innovation" : "Innovation", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "software-engineering" : "Software engineering", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-21-ignite-with-us.md", "filepath" :"news/2014/05/2014-05-21-ignite-with-us.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-21-ignite-with-us.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-21-ignite-with-us.md","slug" : "ignite-with-us","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/21/ignite-with-us/" },{"title" :"The Road to Better Websites Gets Easier with Usability Walkthroughs","summary" : "The road to more user-friendly government websites does not have to be long and scary. In fact, there is a growing network of people and resources to guide you along the way. My office in the National Oceanic and Atmospheric Administration (NOAA) has been fortunate enough to benefit from some of this support, most recently","date" : "2014-05-21T10:00:45-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ashley-braun" : "Ashley Braun"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-21-the-road-to-better-websites-gets-easier-with-usability-walkthroughs.md", "filepath" :"news/2014/05/2014-05-21-the-road-to-better-websites-gets-easier-with-usability-walkthroughs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-21-the-road-to-better-websites-gets-easier-with-usability-walkthroughs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-21-the-road-to-better-websites-gets-easier-with-usability-walkthroughs.md","slug" : "the-road-to-better-websites-gets-easier-with-usability-walkthroughs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/21/the-road-to-better-websites-gets-easier-with-usability-walkthroughs/" },{"title" :"Packaging Up API Usability Testing for Agency Reuse","summary" : "Over the past year, a GSA collaboration has seen a project that offers API Usability Testing to federal agencies go from the pilot stage to a regular, robust series. Already, 13 agencies and programs have participated, and several more participate with every monthly session","date" : "2014-05-20T01:00:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"gray-brooks" : "Gray Brooks"},"topics" : { "application-programming-interface" : "Application programming interface", "open-source" : "Open source", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-20-packaging-up-api-usability-testing-for-agency-reuse.md", "filepath" :"news/2014/05/2014-05-20-packaging-up-api-usability-testing-for-agency-reuse.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-20-packaging-up-api-usability-testing-for-agency-reuse.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-20-packaging-up-api-usability-testing-for-agency-reuse.md","slug" : "packaging-up-api-usability-testing-for-agency-reuse","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/20/packaging-up-api-usability-testing-for-agency-reuse/" },{"title" :"Sign up For DigitalGov Citizen Services Summit, Friday, May 30","summary" : "We won’t build the government of the 21st century by drawing within the lines. We don’t have to tell you the hard work of building a digital government doesn’t exist in a vacuum or a bubble. Show us social media without mobile, Web without data and user experience without APIs. You can’t? That’s right—in reality,","date" : "2014-05-19T03:03:16-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"rflagg" : "Rachel Flagg","jherman" : "Justin Herman","tammi-marcoullier" : "Tammi Marcoullier","jparcell" : "Jacob Parcell","apiazza" : "Alycia Piazza","jonathan-rubin" : "Jonathan Rubin"},"topics" : { "analytics" : "Analytics", "application-programming-interface" : "Application programming interface", "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-19-sign-up-for-digitalgov-citizen-services-summit-friday-may-30.md", "filepath" :"news/2014/05/2014-05-19-sign-up-for-digitalgov-citizen-services-summit-friday-may-30.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-19-sign-up-for-digitalgov-citizen-services-summit-friday-may-30.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-19-sign-up-for-digitalgov-citizen-services-summit-friday-may-30.md","slug" : "sign-up-for-digitalgov-citizen-services-summit-friday-may-30","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/19/sign-up-for-digitalgov-citizen-services-summit-friday-may-30/" },{"title" :"What Is a \u0026#8220;Terms of Service\u0026#8221; and How Do I Get One?","summary" : "Imagine this: You just found a great online tool that can help you do your federal job 100% better. You’re all ready to download it and start conquering the world when someone asks, “Have you checked the Terms of Service?” You’re not sure what they’re","date" : "2014-05-13T10:00:33-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "product-and-project-management" : "Product and project management", "social-media" : "Social media", "terms-of-service" : "Terms of service", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-13-what-is-a-terms-of-service-and-how-do-i-get-one.md", "filepath" :"news/2014/05/2014-05-13-what-is-a-terms-of-service-and-how-do-i-get-one.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-13-what-is-a-terms-of-service-and-how-do-i-get-one.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-13-what-is-a-terms-of-service-and-how-do-i-get-one.md","slug" : "what-is-a-terms-of-service-and-how-do-i-get-one","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/13/what-is-a-terms-of-service-and-how-do-i-get-one/" },{"title" :"Citizen Engagement at NASA","summary" : "Recently, the White House hosted Stakeholder Engagement Workshops—an informal meet-up for citizens and federal agencies to discuss progress on Open Government. The third version of our Open Gov Plan is due June 1st. My Open Innovation teammates and I took the opportunity to attend the event. We gained valuable insights from citizen activists on what","date" : "2014-05-12T14:37:55-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"elizabeth-hochberg" : "Elizabeth Hochberg"},"topics" : { "challenges-and-prize-competitions" : "Challenges and prize competitions", "open-data" : "Open data", "open-government" : "Open government", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-12-citizen-engagement-at-nasa.md", "filepath" :"news/2014/05/2014-05-12-citizen-engagement-at-nasa.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-12-citizen-engagement-at-nasa.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-12-citizen-engagement-at-nasa.md","slug" : "citizen-engagement-at-nasa","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/12/citizen-engagement-at-nasa/" },{"title" :"Make Gov APIs Better with User Experience","summary" : "APIs and User Experience go together like gummi bears and ice cream. An API is a product just like a car, a website or a ballpoint pen. It’s designed to help someone do something. Products","date" : "2014-05-09T10:00:29-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "application-programming-interface" : "Application programming interface", "research" : "Research", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-09-make-gov-apis-better-with-user-experience.md", "filepath" :"news/2014/05/2014-05-09-make-gov-apis-better-with-user-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-09-make-gov-apis-better-with-user-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-09-make-gov-apis-better-with-user-experience.md","slug" : "make-gov-apis-better-with-user-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/09/make-gov-apis-better-with-user-experience/" },{"title" :"Because It\u0026#8217;s Hard","summary" : "Two years ago, federal agencies were set on a fast track to create a 21st century digital government. The Federal Digital Strategy served up a heaping set of deliverables on a tight timeline.","date" : "2014-05-07T10:00:35-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"gwynne-kostin" : "Gwynne Kostin"},"topics" : { "application-programming-interface" : "Application programming interface", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "innovation" : "Innovation", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-07-because-its-hard.md", "filepath" :"news/2014/05/2014-05-07-because-its-hard.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-07-because-its-hard.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-07-because-its-hard.md","slug" : "because-its-hard","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/07/because-its-hard/" },{"title" :"Government Open and Structured Content Models Are Here!","summary" : "Smartphones, tablets, Twitter, Facebook, Instagram, not to mention your agency’s desktop website, are all clamoring for information, but sliced and diced in different ways. How can you make your content adaptive for efficient delivery to all of these mediums? Structured content and open content models can help you create content that","date" : "2014-05-05T14:17:39-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"structured-and-open-content-models-working-group" : "Structured and Open Content Models Working Group"},"topics" : { "content-strategy" : "Content strategy", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-05-government-open-and-structured-content-models-are-here.md", "filepath" :"news/2014/05/2014-05-05-government-open-and-structured-content-models-are-here.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-05-government-open-and-structured-content-models-are-here.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-05-government-open-and-structured-content-models-are-here.md","slug" : "government-open-and-structured-content-models-are-here","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/05/government-open-and-structured-content-models-are-here/" },{"title" :"Improving Contact Center Performance with Contract Incentives: Dos and Don’ts","summary" : "“In business, words are words, explanations are explanations, promises are promises, but only performance is reality.” Harold S. Geneen As government contact center managers, we dream of having contact center contractors who regularly exceed our performance expectations. One way to motivate your contractor to excel is by including financial incentives/disincentives directly into your contact center contract.","date" : "2014-05-01T13:20:39-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"carolyn-kaleel" : "Carolyn Kaleel"},"topics" : { "contact-centers" : "Contact centers", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-01-improving-contact-center-performance-with-contract-incentives-dos-and-donts.md", "filepath" :"news/2014/05/2014-05-01-improving-contact-center-performance-with-contract-incentives-dos-and-donts.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-01-improving-contact-center-performance-with-contract-incentives-dos-and-donts.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-01-improving-contact-center-performance-with-contract-incentives-dos-and-donts.md","slug" : "improving-contact-center-performance-with-contract-incentives-dos-and-donts","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/01/improving-contact-center-performance-with-contract-incentives-dos-and-donts/" },{"title" :"Need Help Responding to Facebook \u0026 Twitter Questions? Use Your Contact Center Customer Service Experts","summary" : "Government agencies are always looking for better ways to connect with their audiences while making more effective use of existing (or shrinking) resources. To that end, many agencies—including ours, the National Cancer Institute—have begun to use social media platforms to help serve the communications mission. As these tools have become more widely used, NCI’s Contact","date" : "2014-04-30T10:00:49-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"candace-maynard" : "Candace Maynard"},"topics" : { "product-and-project-management" : "Product and project management", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-04-30-need-help-responding-to-facebook-twitter-questions-use-your-contact-center-customer-service-experts.md", "filepath" :"news/2014/04/2014-04-30-need-help-responding-to-facebook-twitter-questions-use-your-contact-center-customer-service-experts.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-30-need-help-responding-to-facebook-twitter-questions-use-your-contact-center-customer-service-experts.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-30-need-help-responding-to-facebook-twitter-questions-use-your-contact-center-customer-service-experts.md","slug" : "need-help-responding-to-facebook-twitter-questions-use-your-contact-center-customer-service-experts","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/30/need-help-responding-to-facebook-twitter-questions-use-your-contact-center-customer-service-experts/" },{"title" :"Government Social Media Isn’t Lagging, It’s Different: And That’s Good","summary" : "Social Media tools, trends and algorithms come and go, but federal managers continue to see improvements in their digital engagement initiatives when they put citizens at the center of their programs.","date" : "2014-04-22T16:30:34-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jherman" : "Justin Herman"},"topics" : { "application-programming-interface" : "Application programming interface", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-04-22-government-social-media-isnt-lagging-its-different-and-thats-good.md", "filepath" :"news/2014/04/2014-04-22-government-social-media-isnt-lagging-its-different-and-thats-good.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-22-government-social-media-isnt-lagging-its-different-and-thats-good.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-22-government-social-media-isnt-lagging-its-different-and-thats-good.md","slug" : "government-social-media-isnt-lagging-its-different-and-thats-good","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/22/government-social-media-isnt-lagging-its-different-and-thats-good/" },{"title" :"Trends on Tuesday: How Contact Centers are Adapting to the Mobile User","summary" : "While it does provide challenges, anytime, anywhere digital government provides numerous opportunities for contact centers to do business more effectively. According to this study by Compare Business Products, one of the most important impacts for contact centers is that smartphone users can now connect with contact centers via voice calls, SMS messages, Internet pages, social","date" : "2014-04-22T10:00:01-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "content-strategy" : "Content strategy", "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-04-22-trends-on-tuesday-how-contact-centers-are-adapting-to-the-mobile-user.md", "filepath" :"news/2014/04/2014-04-22-trends-on-tuesday-how-contact-centers-are-adapting-to-the-mobile-user.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-22-trends-on-tuesday-how-contact-centers-are-adapting-to-the-mobile-user.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-22-trends-on-tuesday-how-contact-centers-are-adapting-to-the-mobile-user.md","slug" : "trends-on-tuesday-how-contact-centers-are-adapting-to-the-mobile-user","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/22/trends-on-tuesday-how-contact-centers-are-adapting-to-the-mobile-user/" },{"title" :"GSA Acquisition Portal \u0026#8211; Usability Case Study","summary" : "Incorporating usability testing throughout the entire design process, especially before launch, allows you catch glitches and/or make design changes prior to anyone seeing it live. When more than minor adjustments need to be made to your site, it’s much better to have completed them before the public sees it. For Christina Mullins, a Contracting Officer","date" : "2014-04-21T10:00:24-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-04-21-usability-case-study-gsa-acquisition-portal.md", "filepath" :"news/2014/04/2014-04-21-usability-case-study-gsa-acquisition-portal.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-21-usability-case-study-gsa-acquisition-portal.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-21-usability-case-study-gsa-acquisition-portal.md","slug" : "usability-case-study-gsa-acquisition-portal","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/21/usability-case-study-gsa-acquisition-portal/" },{"title" :"NOAA National Ocean Service \u0026#8211; Usability Case Study","summary" : "For a small shop with a small staff, limited time, and a small budget, redesigning a website (and testing that redesign for usability) can be daunting. At least it seemed so to us when we redesigned the National Oceanic and Atmospheric Administration (NOAA)’s National Ocean Service website in November of 2013. We met the challenge","date" : "2014-04-14T10:00:04-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"troy-kitch" : "Troy Kitch"},"topics" : { "design" : "Design", "research" : "Research", "search" : "Search", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-04-14-noaa-national-ocean-service-usability-case-study.md", "filepath" :"news/2014/04/2014-04-14-noaa-national-ocean-service-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-14-noaa-national-ocean-service-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-14-noaa-national-ocean-service-usability-case-study.md","slug" : "noaa-national-ocean-service-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/14/noaa-national-ocean-service-usability-case-study/" },{"title" :"FDA Consumer Graphics \u0026#8211; Usability Case Study","summary" : "User testing isn’t just for websites—it’s for any product that has an audience. Which is everything, really. And that includes print materials, signage and infographics as well. Focusing on the User Experience is especially vital for the U.S. Food and Drug Administration (FDA), which is committed to effectively communicating about products that affect the public","date" : "2014-04-09T10:00:33-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "data-visualization" : "Data visualization", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-04-09-usability-case-study-fda-consumer-graphics.md", "filepath" :"news/2014/04/2014-04-09-usability-case-study-fda-consumer-graphics.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-09-usability-case-study-fda-consumer-graphics.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-09-usability-case-study-fda-consumer-graphics.md","slug" : "usability-case-study-fda-consumer-graphics","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/09/usability-case-study-fda-consumer-graphics/" },{"title" :"Heatmapping Tools Show What\u0026#8217;s \u0026#8220;Hot\u0026#8221; on Your Pages","summary" : "Most analytics tools can tell you how many times a link on your page is clicked on, but they can’t help you draw conclusions about a page with just a mere list of top links. A tool called a heatmap turns data into a data visualization, so you can more easily see how people are","date" : "2014-04-04T10:00:37-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-04-04-heatmapping-tools-show-whats-hot-on-your-pages.md", "filepath" :"news/2014/04/2014-04-04-heatmapping-tools-show-whats-hot-on-your-pages.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-04-heatmapping-tools-show-whats-hot-on-your-pages.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-04-heatmapping-tools-show-whats-hot-on-your-pages.md","slug" : "heatmapping-tools-show-whats-hot-on-your-pages","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/04/heatmapping-tools-show-whats-hot-on-your-pages/" },{"title" :"Kids.gov \u0026#8211; Usability Case Study","summary" : "Launched back in 2001, Kids.gov has the unenviable task of trying to keep pace with the rapidly changing online habits of youngsters.","date" : "2014-04-02T10:00:02-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "design" : "Design", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-04-02-kids-gov-usability-case-study.md", "filepath" :"news/2014/04/2014-04-02-kids-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-02-kids-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-02-kids-gov-usability-case-study.md","slug" : "kids-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/02/kids-gov-usability-case-study/" },{"title" :"Measuring User Experience: A Few Tips","summary" : "With a calculated process, the right tools, and a staff willing to make it work, you can measure user experience (UX) on your websites and implement usability changes that show results. In a recent DigitalGov University webinar entitled “Measuring User Experience”, UX supporters and practitioners heard from Achaia Walton, Senior Digital Analyst at the Department","date" : "2014-03-26T10:00:24-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-03-26-measuring-user-experience-a-few-tips.md", "filepath" :"news/2014/03/2014-03-26-measuring-user-experience-a-few-tips.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/03/2014-03-26-measuring-user-experience-a-few-tips.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/03/2014-03-26-measuring-user-experience-a-few-tips.md","slug" : "measuring-user-experience-a-few-tips","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/03/26/measuring-user-experience-a-few-tips/" },{"title" :"Data.gov \u0026#8211; Usability Case Study","summary" : "We all know listening to your customers is important. Not just reading their comments, but talking to them, actually getting in a room with them, and having them test your product. But if basing a whole-scale redesign around one series of user conversations makes you nervous – it should. That’s because sometimes when we listen,","date" : "2014-03-18T08:42:54-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "design" : "Design", "open-data" : "Open data", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-03-18-data-gov-usability-case-study.md", "filepath" :"news/2014/03/2014-03-18-data-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/03/2014-03-18-data-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/03/2014-03-18-data-gov-usability-case-study.md","slug" : "data-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/03/18/data-gov-usability-case-study/" },{"title" :"Trends on Tuesday: Mobile Download Speeds on the Rise","summary" : "Mobile devices are uploading data faster and mobile users are starting to expect better performance, according to Citrix. Fifty percent of web pages are taking 37.5% less time to load on a mobile device than they did just a year ago according the Citrix Mobile Analytics Report. This infographic from the study shows the percentage of users","date" : "2014-03-18T01:35:57-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-03-18-trends-on-tuesday-mobile-download-speeds-on-the-rise.md", "filepath" :"news/2014/03/2014-03-18-trends-on-tuesday-mobile-download-speeds-on-the-rise.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/03/2014-03-18-trends-on-tuesday-mobile-download-speeds-on-the-rise.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/03/2014-03-18-trends-on-tuesday-mobile-download-speeds-on-the-rise.md","slug" : "trends-on-tuesday-mobile-download-speeds-on-the-rise","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/03/18/trends-on-tuesday-mobile-download-speeds-on-the-rise/" },{"title" :"What Do People Think of Your Content? Ask Your Contact Center!","summary" : "All of us want to improve the content and information we provide to the public, but we’re intimidated by where to start: Does our website provide clear content? Is the best information hidden on pages a few layers down? What should we tweet about","date" : "2014-02-28T09:36:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tonya-beres" : "Tonya Beres"},"topics" : { "contact-centers" : "Contact centers", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-02-28-what-do-people-think-of-your-content-ask-your-contact-center.md", "filepath" :"news/2014/02/2014-02-28-what-do-people-think-of-your-content-ask-your-contact-center.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/02/2014-02-28-what-do-people-think-of-your-content-ask-your-contact-center.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/02/2014-02-28-what-do-people-think-of-your-content-ask-your-contact-center.md","slug" : "what-do-people-think-of-your-content-ask-your-contact-center","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/28/what-do-people-think-of-your-content-ask-your-contact-center/" },{"title" :"Finding Inspiration Through Design Constraints","summary" : "If you could only communicate through a business-card sized screen, what would you say and how would you say it? In which ways could people respond to your message? These are some of the questions constraints lead us to ask, and the reason why constraints are so great","date" : "2014-02-27T10:11:23-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-herring" : "David Herring"},"topics" : { "design" : "Design", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-02-27-ux-finding-inspiration-through-constraints.md", "filepath" :"news/2014/02/2014-02-27-ux-finding-inspiration-through-constraints.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/02/2014-02-27-ux-finding-inspiration-through-constraints.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/02/2014-02-27-ux-finding-inspiration-through-constraints.md","slug" : "ux-finding-inspiration-through-constraints","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/27/ux-finding-inspiration-through-constraints/" },{"title" :"10 Tips for Better Hallway Usability Testing","summary" : "Hallway testing is a usability test set-up in a high foot traffic area, utilizing bystanders to test your product. Your participants will be people who happen to be walking down the hall and are able to afford 5-10 minutes of their day.","date" : "2014-02-19T01:01:25-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"usajobs-team" : "USAJOBS Team"},"topics" : { "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-02-19-10-tips-for-better-hallway-usability-testing.md", "filepath" :"news/2014/02/2014-02-19-10-tips-for-better-hallway-usability-testing.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/02/2014-02-19-10-tips-for-better-hallway-usability-testing.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/02/2014-02-19-10-tips-for-better-hallway-usability-testing.md","slug" : "10-tips-for-better-hallway-usability-testing","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/19/10-tips-for-better-hallway-usability-testing/" },{"title" :"NOAA\u0026#8217;s National Ocean Service Goes Responsive","summary" : "Let’s ponder this for a moment: Maybe you live in South","date" : "2014-02-06T10:20:36-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "customer-experience" : "Customer experience", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-02-06-noaas-national-ocean-service-goes-responsive.md", "filepath" :"news/2014/02/2014-02-06-noaas-national-ocean-service-goes-responsive.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/02/2014-02-06-noaas-national-ocean-service-goes-responsive.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/02/2014-02-06-noaas-national-ocean-service-goes-responsive.md","slug" : "noaas-national-ocean-service-goes-responsive","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/06/noaas-national-ocean-service-goes-responsive/" },{"title" :"Trends on Tuesday: Optimizing Infographics for Mobile","summary" : "Mobile first means more than just focusing on text content; it’s also includes considering visual content as important element of the user experience.","date" : "2014-02-04T10:33:06-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"lisa-wilcox" : "Lisa Wilcox"},"topics" : { "content-strategy" : "Content strategy", "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-02-04-trends-on-tuesday-optimizing-infographics-for-mobile.md", "filepath" :"news/2014/02/2014-02-04-trends-on-tuesday-optimizing-infographics-for-mobile.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/02/2014-02-04-trends-on-tuesday-optimizing-infographics-for-mobile.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/02/2014-02-04-trends-on-tuesday-optimizing-infographics-for-mobile.md","slug" : "trends-on-tuesday-optimizing-infographics-for-mobile","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/04/trends-on-tuesday-optimizing-infographics-for-mobile/" },{"title" :"What Happened at Our User Experience Summit (with slides!)","summary" : "We were hoping for 30, but we got more than 100 user experience professionals and novices on Jan 28, 2014, for our User Experience (UX) Summit at the General Services Administration.","date" : "2014-02-03T15:42:10-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "mobile" : "Mobile", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-02-03-what-happened-at-our-user-experience-summit-with-slides.md", "filepath" :"news/2014/02/2014-02-03-what-happened-at-our-user-experience-summit-with-slides.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/02/2014-02-03-what-happened-at-our-user-experience-summit-with-slides.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/02/2014-02-03-what-happened-at-our-user-experience-summit-with-slides.md","slug" : "what-happened-at-our-user-experience-summit-with-slides","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/03/what-happened-at-our-user-experience-summit-with-slides/" },{"title" :"Mobile Gov User Experience Resources and Design Tools","summary" : "In September 2013, the Mobile Gov Community of Practice released user experience guidelines and recommendations for federal agencies to use in order to create good mobile user experiences. This article highlights private sector and government resources and tools to assist agencies in implementing those user experience guidelines. Mobile User Experience Resources and Tools From the","date" : "2014-01-20T02:50:23-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-01-20-mobile-gov-user-experience-resources-and-design-tools.md", "filepath" :"news/2014/01/2014-01-20-mobile-gov-user-experience-resources-and-design-tools.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/01/2014-01-20-mobile-gov-user-experience-resources-and-design-tools.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/01/2014-01-20-mobile-gov-user-experience-resources-and-design-tools.md","slug" : "mobile-gov-user-experience-resources-and-design-tools","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/20/mobile-gov-user-experience-resources-and-design-tools/" },{"title" :"Usability Starter Kit","summary" : "Here are some tools and templates to help you create better user experiences.","date" : "2014-01-16T11:28:18-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"digitalgov-user-experience-program-usability-starter-kit.md", "filepath" :"resources/digitalgov-user-experience-program-usability-starter-kit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/digitalgov-user-experience-program-usability-starter-kit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/digitalgov-user-experience-program-usability-starter-kit.md","slug" : "digitalgov-user-experience-resources/digitalgov-user-experience-program-usability-starter-kit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-usability-starter-kit/" },{"title" :"DigitalGov User Experience Program: Test Support","summary" : "It’s always best to test a product BEFORE you release it. So the best time to evaluate the usability of a product is as early as possible, including when you are creating wireframes and prototypes. But even if you’ve gone past that point","date" : "2014-01-16T11:25:23-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"digitalgov-user-experience-program-test-support.md", "filepath" :"resources/digitalgov-user-experience-program-test-support.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/digitalgov-user-experience-program-test-support.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/digitalgov-user-experience-program-test-support.md","slug" : "digitalgov-user-experience-resources/digitalgov-user-experience-program-test-support","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-test-support/" },{"title" :"DigitalGov User Experience Program: Speaking Opportunities","summary" : "The DigitalGov User Experience Program presents to federal audiences by phone, webinar and in person. We cover a variety of topics, including: User Centered Design and Usability Best (and Worst) Practices on Government Websites How to Improve Federal Digital Services and more Potential audiences include: CIOs","date" : "2014-01-16T11:12:13-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"digitalgov-user-experience-program-speaking-opportunities.md", "filepath" :"resources/digitalgov-user-experience-program-speaking-opportunities.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/digitalgov-user-experience-program-speaking-opportunities.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/digitalgov-user-experience-program-speaking-opportunities.md","slug" : "digitalgov-user-experience-resources/digitalgov-user-experience-program-speaking-opportunities","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-speaking-opportunities/" },{"title" :"Fueleconomy.gov \u0026#8211; Extended Case Study","summary" : "Like any valid business decision, User Experience work should produce results and demonstrable impact. To see a list of screenshots from websites we’ve improved, visit the rest of our Usability Case Studies. Or see a more complete case study below. Case Study: Fueleconomy.gov Mobile Site In December of 2012","date" : "2014-01-16T11:01:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"digitalgov-user-experience-program-results-and-case-studies.md", "filepath" :"resources/digitalgov-user-experience-program-results-and-case-studies.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/digitalgov-user-experience-program-results-and-case-studies.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/digitalgov-user-experience-program-results-and-case-studies.md","slug" : "digitalgov-user-experience-resources/digitalgov-user-experience-program-results-and-case-studies","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-results-and-case-studies/" },{"title" :"Three Concepts for Excellence in Contact Centers","summary" : "Using contact centers to deliver digital services is an emerging area in government. Due to the growth of online services, centers receive more attention and represent an important touch point for customers. When you need to speak directly with someone to get help or resolve an issue, it must be a good experience. This reflects on","date" : "2014-01-10T06:08:16-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"mary-ann-monroe" : "Mary Ann Monroe"},"topics" : { "contact-centers" : "Contact centers", "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-01-10-three-concepts-for-excellence-in-contact-centers.md", "filepath" :"news/2014/01/2014-01-10-three-concepts-for-excellence-in-contact-centers.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/01/2014-01-10-three-concepts-for-excellence-in-contact-centers.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/01/2014-01-10-three-concepts-for-excellence-in-contact-centers.md","slug" : "three-concepts-for-excellence-in-contact-centers","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/10/three-concepts-for-excellence-in-contact-centers/" },{"title" :"Top 8 Best Practices for Federal Contact Centers","summary" : "","date" : "2014-01-09T05:24:49-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"barbara-walton" : "Barbara Walton"},"topics" : { "analytics" : "Analytics", "contact-centers" : "Contact centers", "content-strategy" : "Content strategy", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-01-09-top-eight-best-practices-for-federal-contact-centers.md", "filepath" :"news/2014/01/2014-01-09-top-eight-best-practices-for-federal-contact-centers.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/01/2014-01-09-top-eight-best-practices-for-federal-contact-centers.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/01/2014-01-09-top-eight-best-practices-for-federal-contact-centers.md","slug" : "top-eight-best-practices-for-federal-contact-centers","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/09/top-eight-best-practices-for-federal-contact-centers/" },{"title" :"Trends on Tuesday: Federal Agency Mobile Gov Trends in 2013","summary" : "Today we want to tell you about the federal agency trends we saw this year in the development of public facing mobile products.","date" : "2013-12-31T13:31:03-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "content-strategy" : "Content strategy", "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-12-31-trends-on-tuesday-federal-agency-mobile-gov-trends-in-2013.md", "filepath" :"news/2013/12/2013-12-31-trends-on-tuesday-federal-agency-mobile-gov-trends-in-2013.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/12/2013-12-31-trends-on-tuesday-federal-agency-mobile-gov-trends-in-2013.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/12/2013-12-31-trends-on-tuesday-federal-agency-mobile-gov-trends-in-2013.md","slug" : "trends-on-tuesday-federal-agency-mobile-gov-trends-in-2013","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/12/31/trends-on-tuesday-federal-agency-mobile-gov-trends-in-2013/" },{"title" :"Citizen Needs Come First for UK Websites","summary" : "We have long believed that “governments learn best from other governments” and encourage far-ranging discussions with experts from other countries, as well as state and local governments. An example of this came to fruition when Michael Bracken, creator and director of the United Kingdom’s Government Digital Service, spoke to","date" : "2013-12-19T01:02:31-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"darlene-meskell" : "Darlene Meskell"},"topics" : { "innovation" : "Innovation", "product-and-project-management" : "Product and project management", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-12-19-citizen-needs-come-first-for-uk-websites.md", "filepath" :"news/2013/12/2013-12-19-citizen-needs-come-first-for-uk-websites.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/12/2013-12-19-citizen-needs-come-first-for-uk-websites.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/12/2013-12-19-citizen-needs-come-first-for-uk-websites.md","slug" : "citizen-needs-come-first-for-uk-websites","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/12/19/citizen-needs-come-first-for-uk-websites/" },{"title" :"Mobile User Experience Guidelines","deck" : "Six user experience guidelines for creating a mobile product.","summary" : "These mobile user experience guidelines were distilled from community feedback about mobile UX practices.","date" : "2013-12-11T04:13:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"mobile-user-experience-guidelines-and-recommendations.md", "filepath" :"resources/mobile-user-experience-guidelines-and-recommendations.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/mobile-user-experience-guidelines-and-recommendations.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/mobile-user-experience-guidelines-and-recommendations.md","aliases" : {"0" : "/resources/mobile-user-experience-guidelines-and-recommendations/"},"slug" : "mobile-user-experience-guidelines","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/mobile-user-experience-guidelines/" },{"title" :"Step away from the PDFs!","summary" : "Every year, one of our office’s biggest projects is to prepare the Information Sharing Environment Annual Report to the Congress. This report examines the progress of Congress’s mandate in the Intelligence Reform and Terrorism Prevention Act of 2004 to develop a better environment of terrorism-related information sharing.","date" : "2013-12-06T12:55:07-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"leah-bannon" : "Leah Bannon"},"topics" : { "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-12-06-step-away-from-the-pdfs.md", "filepath" :"news/2013/12/2013-12-06-step-away-from-the-pdfs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/12/2013-12-06-step-away-from-the-pdfs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/12/2013-12-06-step-away-from-the-pdfs.md","slug" : "step-away-from-the-pdfs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/12/06/step-away-from-the-pdfs/" },{"title" :"DigitalGov User Experience Resources","summary" : "DigitalGov’s user experience resources provide tools for federal employees on how to make products and services more user-friendly, save money via user research, and create successful experiences.","date" : "2013-12-04T04:26:11-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"digitalgov-user-experience-resources.md", "filepath" :"resources/digitalgov-user-experience-resources.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/digitalgov-user-experience-resources.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/digitalgov-user-experience-resources.md","aliases" : {"0" : "/resources/digitalgov-user-experience-program/"},"slug" : "digitalgov-user-experience-resources","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/" },{"title" :"Using the do and don'ts table","summary" : "What to do and what not to do, that is the question","date" : "2013-12-04T04:26:11-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"do-dont-table.md", "filepath" :"resources/do-dont-table.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/do-dont-table.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/do-dont-table.md","slug" : "do-dont-table","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/do-dont-table/" },{"title" :"Great Customer Experience through Open Dialogue","summary" : "While we think about the audience, we don’t often map out the experience we want them to have when using our services. This is critical information for the design. In other cases, we may not have the data to analyze existing customers’","date" : "2013-11-20T09:19:59-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"martha-dorris" : "Martha Dorris"},"topics" : { "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-11-20-great-customer-experience-through-open-dialogue.md", "filepath" :"news/2013/11/2013-11-20-great-customer-experience-through-open-dialogue.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/11/2013-11-20-great-customer-experience-through-open-dialogue.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/11/2013-11-20-great-customer-experience-through-open-dialogue.md","slug" : "great-customer-experience-through-open-dialogue","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/11/20/great-customer-experience-through-open-dialogue/" },{"title" :"Creating Cross-Channel Experiences","summary" : "One of the most important jobs for an organization is to think about the entire ecosystem of their brand and what the user experience is across each channel. Whether it is through accessing information on your site through various devices, calling a help line, engaging through social media, and/or having a face-to-face conversation, there may","date" : "2013-11-18T10:40:09-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katie-messner" : "Katie Messner"},"topics" : { "content-strategy" : "Content strategy", "content-strategy" : "Content strategy", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-11-18-creating-cross-channel-experiences.md", "filepath" :"news/2013/11/2013-11-18-creating-cross-channel-experiences.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/11/2013-11-18-creating-cross-channel-experiences.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/11/2013-11-18-creating-cross-channel-experiences.md","slug" : "creating-cross-channel-experiences","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/11/18/creating-cross-channel-experiences/" },{"title" :"5 Tips for Communicating Technical Information: iPad Pilot","summary" : "“The difference between the right word and the almost right word is the difference between lightning and the lightning bug.” — Mark Twain It’s simple—you’re the technical expert; you know the topic inside out, so of course you can easily explain it to a captive audience. Right? Not always. Communicators in every industry know that message","date" : "2013-11-12T13:35:40-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"alan-greilsamer" : "Alan Greilsamer"},"topics" : { "communication" : "Communication", "content-strategy" : "Content strategy", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-11-12-5-tips-for-communicating-technical-information-ipad-pilot.md", "filepath" :"news/2013/11/2013-11-12-5-tips-for-communicating-technical-information-ipad-pilot.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/11/2013-11-12-5-tips-for-communicating-technical-information-ipad-pilot.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/11/2013-11-12-5-tips-for-communicating-technical-information-ipad-pilot.md","slug" : "5-tips-for-communicating-technical-information-ipad-pilot","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/11/12/5-tips-for-communicating-technical-information-ipad-pilot/" },{"title" :"With Measurable Usability Goals – We All Score","summary" : "Setting measurable usability goals will help your team to assess the performance of your site throughout development. Whether your assessment is at the beginning of the process, throughout iterative wireframe testing, after release, or all of the above,","date" : "2013-10-28T02:07:47-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katie-messner" : "Katie Messner"},"topics" : { "content-strategy" : "Content strategy", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-10-28-with-measurable-usability-goals-we-all-score.md", "filepath" :"news/2013/10/2013-10-28-with-measurable-usability-goals-we-all-score.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/10/2013-10-28-with-measurable-usability-goals-we-all-score.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/10/2013-10-28-with-measurable-usability-goals-we-all-score.md","slug" : "with-measurable-usability-goals-we-all-score","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/10/28/with-measurable-usability-goals-we-all-score/" },{"title" :"Mobile First","summary" : "Mobile First is the idea that web sites should first be designed for mobile devices, including only those tasks/items that website visitors use most. Then as screen real estate increases, add in tasks/features as needed based on user priority. This means the site","date" : "2013-09-30T11:44:17-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "content-strategy" : "Content strategy", "design" : "Design", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-09-30-mobile-first.md", "filepath" :"news/2013/09/2013-09-30-mobile-first.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/09/2013-09-30-mobile-first.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/09/2013-09-30-mobile-first.md","slug" : "mobile-first","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/30/mobile-first/" },{"title" :"Plain Language Expert","summary" : "A few days ago a coworker asked me to look at a paragraph. He said it was on the top customer service priorities in our division. So I scooted my chair over and looked at it. Then I looked at him and asked, “But what","date" : "2013-09-26T08:24:42-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey"},"topics" : { "communication" : "Communication", "content-strategy" : "Content strategy", "plain-language" : "Plain language", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-09-26-plain-language-ninja.md", "filepath" :"news/2013/09/2013-09-26-plain-language-ninja.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/09/2013-09-26-plain-language-ninja.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/09/2013-09-26-plain-language-ninja.md","slug" : "plain-language-expert","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/26/plain-language-expert/" },{"title" :"Trends on Tuesday: Pew Cell Phone Activities Report","summary" : "Pew Research Center’s Internet & American Life Project recently released their report on Cell Phone Activities for 2013. The report stated","date" : "2013-09-24T09:23:14-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"lisa-wilcox" : "Lisa Wilcox"},"topics" : { "emerging-tech" : "Emerging tech", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-09-24-trends-on-tuesday-pew-cell-phone-activities-report.md", "filepath" :"news/2013/09/2013-09-24-trends-on-tuesday-pew-cell-phone-activities-report.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/09/2013-09-24-trends-on-tuesday-pew-cell-phone-activities-report.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/09/2013-09-24-trends-on-tuesday-pew-cell-phone-activities-report.md","slug" : "trends-on-tuesday-pew-cell-phone-activities-report","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/24/trends-on-tuesday-pew-cell-phone-activities-report/" },{"title" :"Mobile Gov User Experience Guidelines and Recommendations: Content","summary" : "Content refers to the various types of material in different formats, such as text, images and video, that provide information to the user (it also fits into a mobile product’s information architecture).","date" : "2013-09-23T14:02:43-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "content-strategy" : "Content strategy", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-09-23-mobile-gov-user-experience-guidelines-and-recommendations-content.md", "filepath" :"news/2013/09/2013-09-23-mobile-gov-user-experience-guidelines-and-recommendations-content.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/09/2013-09-23-mobile-gov-user-experience-guidelines-and-recommendations-content.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/09/2013-09-23-mobile-gov-user-experience-guidelines-and-recommendations-content.md","slug" : "mobile-gov-user-experience-guidelines-and-recommendations-content","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/23/mobile-gov-user-experience-guidelines-and-recommendations-content/" },{"title" :"Making Mobile Gov: User Experience Recommendations","summary" : "How We Did It Last November, as part of revisiting the state of Mobile Gov, government mobile innovators identified a need for guidelines to help create amazing and engaging mobile user experiences. We convened a group to workshop around elements of mobile user experience with the","date" : "2013-09-18T02:49:35-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-09-18-making-mobile-gov-user-experience-recommendations.md", "filepath" :"news/2013/09/2013-09-18-making-mobile-gov-user-experience-recommendations.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/09/2013-09-18-making-mobile-gov-user-experience-recommendations.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/09/2013-09-18-making-mobile-gov-user-experience-recommendations.md","slug" : "making-mobile-gov-user-experience-recommendations","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/18/making-mobile-gov-user-experience-recommendations/" },{"title" :"Usability testers unite! Join our Community","summary" : "I’m the kind of guy who loves tests. Not SATs, or BMI tests, but usability tests: connecting target customers with a government website and watching how they interact with it. Our DigitalGov User Experience Program (formerly known as First Fridays) has taught dozens of agencies how to conduct","date" : "2013-09-17T08:53:11-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-09-17-usability-testers-unite-join-our-community.md", "filepath" :"news/2013/09/2013-09-17-usability-testers-unite-join-our-community.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/09/2013-09-17-usability-testers-unite-join-our-community.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/09/2013-09-17-usability-testers-unite-join-our-community.md","slug" : "usability-testers-unite-join-our-community","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/17/usability-testers-unite-join-our-community/" },{"title" :"StudentAid.gov\u0026#8217;s 1st Year: What We\u0026#8217;ve Learned and Where We\u0026#8217;re Going","summary" : "Guest post by Brenda Wensil, Chief Customer Experience Officer for Federal Student Aid. Established in late 2010, FSA’s Customer Experience Office is responsible for identifying, measuring and reporting customer expectations and satisfaction with the financial aid services and products offered at Federal Student Aid. In my last post,","date" : "2013-09-13T18:39:05-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"brenda-wensil" : "Brenda Wensil"},"topics" : { "customer-experience" : "Customer experience", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-09-13-studentaid-govs-1st-year-what-weve-learned-and-where-were-going.md", "filepath" :"news/2013/09/2013-09-13-studentaid-govs-1st-year-what-weve-learned-and-where-were-going.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/09/2013-09-13-studentaid-govs-1st-year-what-weve-learned-and-where-were-going.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/09/2013-09-13-studentaid-govs-1st-year-what-weve-learned-and-where-were-going.md","slug" : "studentaid-govs-1st-year-what-weve-learned-and-where-were-going","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/13/studentaid-govs-1st-year-what-weve-learned-and-where-were-going/" },{"title" :"StudentAid.gov: Improving the College Financing Experience","summary" : "Guest post by Brenda Wensil, Chief Customer Experience Officer for Federal Student Aid (FSA). Established in late 2010, FSA’s Customer Experience Office is responsible for identifying, measuring and reporting customer expectations and satisfaction with the financial aid services and products offered at Federal Student Aid. The launch of StudentAid.gov in July 2012,","date" : "2013-09-06T15:42:06-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"brenda-wensil" : "Brenda Wensil"},"topics" : { "multilingual" : "Multilingual", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-09-06-studentaid-gov-improving-the-college-financing-experience.md", "filepath" :"news/2013/09/2013-09-06-studentaid-gov-improving-the-college-financing-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/09/2013-09-06-studentaid-gov-improving-the-college-financing-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/09/2013-09-06-studentaid-gov-improving-the-college-financing-experience.md","slug" : "studentaid-gov-improving-the-college-financing-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/06/studentaid-gov-improving-the-college-financing-experience/" },{"title" :"Looking at User Experience through Two Lenses","summary" : "Usability and accessibility are slightly different lenses to assess user experience. It is possible to be strong in one area and weak in the other. Using either approach alone could result in an inaccurate view of your site’s user experience. Evaluating your website with both usability and accessibility in mind gives all users the best","date" : "2013-08-30T08:31:17-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katie-messner" : "Katie Messner"},"topics" : { "accessibility" : "Accessibility", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-08-30-usability-and-accessibility-looking-at-user-experience-through-two-lenses.md", "filepath" :"news/2013/08/2013-08-30-usability-and-accessibility-looking-at-user-experience-through-two-lenses.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/08/2013-08-30-usability-and-accessibility-looking-at-user-experience-through-two-lenses.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/08/2013-08-30-usability-and-accessibility-looking-at-user-experience-through-two-lenses.md","slug" : "usability-and-accessibility-looking-at-user-experience-through-two-lenses","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/08/30/usability-and-accessibility-looking-at-user-experience-through-two-lenses/" },{"title" :"Mobile Product Testing Guidelines and Resources","summary" : "You have started developing your mobile product, but you may be wondering what and how to test. As with any form of software development, mobile testing should be done intermittently throughout all development stages. This article was developed as part of the Mobile Application Development Program to provide agencies with some general testing strategies, types,","date" : "2013-08-22T13:45:01-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "mobile" : "Mobile", "mobile" : "Mobile", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-08-22-mobile-product-testing-guidelines.md", "filepath" :"news/2013/08/2013-08-22-mobile-product-testing-guidelines.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/08/2013-08-22-mobile-product-testing-guidelines.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/08/2013-08-22-mobile-product-testing-guidelines.md","slug" : "mobile-product-testing-guidelines","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/08/22/mobile-product-testing-guidelines/" },{"title" :"Mobile Product Accessibility Testing Resources","summary" : "Accessibility testing is a subset of usability testing and is the inclusive practice of making websites and mobile applications usable by people of all abilities and disabilities. You do this by testing mobile websites and/or applications on all leading browsers, mobile devices and screen readers. This article was developed as part of the Mobile Application","date" : "2013-07-31T10:34:45-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "mobile" : "Mobile", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-07-31-mobile-product-accessibility-testing-resources.md", "filepath" :"news/2013/07/2013-07-31-mobile-product-accessibility-testing-resources.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/07/2013-07-31-mobile-product-accessibility-testing-resources.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/07/2013-07-31-mobile-product-accessibility-testing-resources.md","slug" : "mobile-product-accessibility-testing-resources","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/07/31/mobile-product-accessibility-testing-resources/" },{"title" :"Improving the User Experience with the Usability.gov Reboot","summary" : "Plan and analyze. Write and design. Test and refine. As Web Manager for Usability.gov, I have found that taking a user-centered approach is vital each time you improve or build a digital product, especially when the content is about improving user","date" : "2013-07-30T09:03:17-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katie-messner" : "Katie Messner"},"topics" : { "content-strategy" : "Content strategy", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-07-30-improving-the-user-experience-with-the-usability-gov-reboot.md", "filepath" :"news/2013/07/2013-07-30-improving-the-user-experience-with-the-usability-gov-reboot.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/07/2013-07-30-improving-the-user-experience-with-the-usability-gov-reboot.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/07/2013-07-30-improving-the-user-experience-with-the-usability-gov-reboot.md","slug" : "improving-the-user-experience-with-the-usability-gov-reboot","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/07/30/improving-the-user-experience-with-the-usability-gov-reboot/" },{"title" :"Understanding Your Customer","summary" : "Do you know who your customers are? And what they expect from your organization? One of the most critical components of a successful customer experience program is to understand your customer. The first step is knowing who your customers are. Are they veterans, students, senior citizens or other federal workers? In some cases your customers","date" : "2013-07-25T10:14:06-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"martha-dorris" : "Martha Dorris"},"topics" : { "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-07-25-understanding-your-customer.md", "filepath" :"news/2013/07/2013-07-25-understanding-your-customer.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/07/2013-07-25-understanding-your-customer.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/07/2013-07-25-understanding-your-customer.md","slug" : "understanding-your-customer","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/07/25/understanding-your-customer/" },{"title" :"Business.USA.gov \u0026#8211; Usability Case Study","summary" : "When redesigning a site, it’s easy to place menu items, text and other content wherever you can make them fit. It’s harder to take a step back and ask the strategic question: Is this the best place for this? A good rule of thumb is to never make any changes randomly—base your decisions on user","date" : "2013-07-02T11:14:32-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-07-02-business-usa-gov-usability-case-study.md", "filepath" :"news/2013/07/2013-07-02-business-usa-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/07/2013-07-02-business-usa-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/07/2013-07-02-business-usa-gov-usability-case-study.md","slug" : "business-usa-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/07/02/business-usa-gov-usability-case-study/" },{"title" :"Fueleconomy.gov \u0026#8211; Usability Case Study","summary" : "Many technical websites have a hard time explaining information to the general public. This happens because users don’t understand the industry-specific or scientific terms. Fortunately, solutions to these problems are fairly easy—changing menu and navigation item text, or adding a line of explanatory text on key pages or complex graphics. The DigitalGov User Experience Program","date" : "2013-07-02T11:08:48-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-07-02-fueleconomy-gov-usability-case-study.md", "filepath" :"news/2013/07/2013-07-02-fueleconomy-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/07/2013-07-02-fueleconomy-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/07/2013-07-02-fueleconomy-gov-usability-case-study.md","slug" : "fueleconomy-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/07/02/fueleconomy-gov-usability-case-study/" },{"title" :"6 Easy Ways to Improve User Experience on Websites","summary" : "If you want a better user experience on your government website, there’s a simple secret: early planning. Good designers know that it’s much more difficult to make changes to something after it’s built than before. This is true for","date" : "2013-06-28T08:47:13-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-06-28-6-way-to-improve-web-user-experience.md", "filepath" :"news/2013/06/2013-06-28-6-way-to-improve-web-user-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/06/2013-06-28-6-way-to-improve-web-user-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/06/2013-06-28-6-way-to-improve-web-user-experience.md","slug" : "6-way-to-improve-web-user-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/06/28/6-way-to-improve-web-user-experience/" },{"title" :"Army.mil \u0026#8211; Usability Case Study","summary" : "If you want to make a website more efficient and user friendly, then it’s not enough just to have your most valuable information on the site. People are busy—they want to find what they’re looking for, and they want it fast. You don’t always need to redesign an entire site to make things easier to","date" : "2013-06-19T12:11:35-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-06-19-army-mil-usability-case-study.md", "filepath" :"news/2013/06/2013-06-19-army-mil-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/06/2013-06-19-army-mil-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/06/2013-06-19-army-mil-usability-case-study.md","slug" : "army-mil-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/06/19/army-mil-usability-case-study/" },{"title" :"5 Steps for Delivering a Better Customer Experience","summary" : "Everyone wants to know how to provide outstanding customer experience in government. It can be difficult, because everyday our customers are also doing business with companies like Starbucks, Zappos, and Virgin America, that excel in customer service.","date" : "2013-06-19T08:50:08-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"martha-dorris" : "Martha Dorris"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-06-19-5-steps-for-delivering-a-better-customer-experience.md", "filepath" :"news/2013/06/2013-06-19-5-steps-for-delivering-a-better-customer-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/06/2013-06-19-5-steps-for-delivering-a-better-customer-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/06/2013-06-19-5-steps-for-delivering-a-better-customer-experience.md","slug" : "5-steps-for-delivering-a-better-customer-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/06/19/5-steps-for-delivering-a-better-customer-experience/" },{"title" :"CDC\u0026#8217;s Solve the Outbreak App","summary" : "Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by Centers for Disease Control and Prevention. Centers for Disease Control (CDC) launched a free, educational iPad app called “Solve the Outbreak,” which lets users play","date" : "2013-06-18T01:33:34-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "content-strategy" : "Content strategy", "design" : "Design", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-06-18-cdcs-solve-the-outbreak-app-2.md", "filepath" :"news/2013/06/2013-06-18-cdcs-solve-the-outbreak-app-2.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/06/2013-06-18-cdcs-solve-the-outbreak-app-2.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/06/2013-06-18-cdcs-solve-the-outbreak-app-2.md","slug" : "cdcs-solve-the-outbreak-app-2","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/06/18/cdcs-solve-the-outbreak-app-2/" },{"title" :"Tips for Creating Great Digital Content for Kids","summary" : "Great websites for kids have many of the same features as websites for adults, but some key differences are worth noting when writing digital content for kids or teens. Kids have short attention spans, so it’s important to keep your site engaging, fun,","date" : "2013-06-17T10:24:36-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"arlene-hernandez" : "Arlene Hernandez","emily-canis" : "Emily Canis","jill-james" : "Jill James"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "innovation" : "Innovation", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-06-17-tips-for-creating-great-digital-content-for-kids.md", "filepath" :"news/2013/06/2013-06-17-tips-for-creating-great-digital-content-for-kids.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/06/2013-06-17-tips-for-creating-great-digital-content-for-kids.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/06/2013-06-17-tips-for-creating-great-digital-content-for-kids.md","slug" : "tips-for-creating-great-digital-content-for-kids","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/06/17/tips-for-creating-great-digital-content-for-kids/" },{"title" :"Responsive Design Overview, Resources and Tools","summary" : "Responsive Web design refers to a fluidly constructed Web page layout that scales from handheld device displays to large, high-resolution computer displays using flexible typography, flexible images, fluid grids, and CSS3 media queries. For years, most Web teams designed for the desktop. Branding, navigation, work flows – the overall look & feel of online applications","date" : "2013-06-11T13:08:25-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-06-11-responsive-design.md", "filepath" :"news/2013/06/2013-06-11-responsive-design.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/06/2013-06-11-responsive-design.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/06/2013-06-11-responsive-design.md","slug" : "responsive-design","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/06/11/responsive-design/" },{"title" :"Mary Meeker’s Internet Trends Report","summary" : "Techcrunch. com reports Mary Meeker’s much anticipated annual Internet Trends report released at the D11 Conference last week shows astounding growth regarding use of smartphones and tablets.","date" : "2013-06-05T08:49:57-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "content-strategy" : "Content strategy", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-06-05-mary-meekers-internet-trends-report.md", "filepath" :"news/2013/06/2013-06-05-mary-meekers-internet-trends-report.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/06/2013-06-05-mary-meekers-internet-trends-report.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/06/2013-06-05-mary-meekers-internet-trends-report.md","slug" : "mary-meekers-internet-trends-report","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/06/05/mary-meekers-internet-trends-report/" },{"title" :"What We\u0026#8217;re (Really) Talking About When We\u0026#8217;re Talking About Mobile (Hint: It\u0026#8217;s the User)","summary" : "It used to be when we said mobile we meant activities and devices defined strictly by mobility and the features associated with it, such as GPS, SMS, barcode readers, cell phones, etc. But when I found myself in my easy chair watching a ballgame on my","date" : "2013-06-04T11:01:31-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jim-costello" : "Jim Costello"},"topics" : { "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-06-04-what-were-really-talking-about-when-were-talking-about-mobile-hint-its-the-user.md", "filepath" :"news/2013/06/2013-06-04-what-were-really-talking-about-when-were-talking-about-mobile-hint-its-the-user.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/06/2013-06-04-what-were-really-talking-about-when-were-talking-about-mobile-hint-its-the-user.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/06/2013-06-04-what-were-really-talking-about-when-were-talking-about-mobile-hint-its-the-user.md","slug" : "what-were-really-talking-about-when-were-talking-about-mobile-hint-its-the-user","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/06/04/what-were-really-talking-about-when-were-talking-about-mobile-hint-its-the-user/" },{"title" :"Government Websites and Keyword Search Strategy","summary" : "Having a keyword search strategy is critical for government agencies to: Gain awareness, Secure a strong online presence and Help the public obtain the information they need. Since the public relies heavily on Government-related information for research, and a myriad of other tasks, each government","date" : "2013-05-29T01:22:50-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"stephanie-stover" : "Stephanie Stover"},"topics" : { "product-and-project-management" : "Product and project management", "search-engine-optimization" : "Search engine optimization", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-05-29-government-websites-and-keyword-search-strategy.md", "filepath" :"news/2013/05/2013-05-29-government-websites-and-keyword-search-strategy.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/05/2013-05-29-government-websites-and-keyword-search-strategy.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/05/2013-05-29-government-websites-and-keyword-search-strategy.md","slug" : "government-websites-and-keyword-search-strategy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/05/29/government-websites-and-keyword-search-strategy/" },{"title" :"Functionality and Usability Testing Resources","summary" : "Functionality testing verifies that the functions of a product or service is working as intended. Each function is tested by providing appropriate input, verifying the output and comparing the actual results with the expected results. Usability testing measures the ease of use and intuitiveness of a product or service by asking users to perform a","date" : "2013-05-25T16:28:41-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "mobile" : "Mobile", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-05-25-functionality-and-usability-testing-resources.md", "filepath" :"news/2013/05/2013-05-25-functionality-and-usability-testing-resources.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/05/2013-05-25-functionality-and-usability-testing-resources.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/05/2013-05-25-functionality-and-usability-testing-resources.md","slug" : "functionality-and-usability-testing-resources","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/05/25/functionality-and-usability-testing-resources/" },{"title" :"Internet Time Travel","summary" : "The first public page on the world wide web went live twenty years ago on April 30, 1993. Take a look because this is the page that explains all things www at the time.","date" : "2013-05-02T13:40:29-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tammi-marcoullier" : "Tammi Marcoullier"},"topics" : { "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-05-02-internet-time-travel.md", "filepath" :"news/2013/05/2013-05-02-internet-time-travel.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/05/2013-05-02-internet-time-travel.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/05/2013-05-02-internet-time-travel.md","slug" : "internet-time-travel","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/05/02/internet-time-travel/" },{"title" :"ATF.gov \u0026#8211; Usability Case Study","summary" : "The Bureau of Alcohol, Tobacco, Firearms, and Explosives has some really valuable information for the public that a lot of people search for on ATF.gov. It’s important that the information is easily and quickly accessible. Government agencies reach a wide audience with their information, so making sure everyone can understand your content is important. The DigitalGov User","date" : "2013-04-29T12:21:56-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-04-29-atf-gov-usability-case-study.md", "filepath" :"news/2013/04/2013-04-29-atf-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/04/2013-04-29-atf-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/04/2013-04-29-atf-gov-usability-case-study.md","slug" : "atf-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/04/29/atf-gov-usability-case-study/" },{"title" :"How to Do Usability Testing with Kids","summary" : "What do kids know about Web design? As we found out, quite a lot. Recently our DigitalGov User Experience Program teamed up with the Kids.gov team to get some big time feedback from some pint-sized testers.","date" : "2013-04-26T17:02:56-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "content-strategy" : "Content strategy", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-04-26-how-to-do-usability-testing-with-kids.md", "filepath" :"news/2013/04/2013-04-26-how-to-do-usability-testing-with-kids.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/04/2013-04-26-how-to-do-usability-testing-with-kids.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/04/2013-04-26-how-to-do-usability-testing-with-kids.md","slug" : "how-to-do-usability-testing-with-kids","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/04/26/how-to-do-usability-testing-with-kids/" },{"title" :"Regulations.gov \u0026#8211; Usability Case Study","summary" : "More and more people use search as their primary means of finding what they are looking for. When users get confused by the search results, or can’t immediately find what they are looking for, they’re going to get frustrated. They may even leave the site for good. The DigitalGov User Experience Program helped test Regulations.gov on October 5, 2012, to","date" : "2013-03-22T11:29:33-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-03-22-regulations-gov-usability-case-study.md", "filepath" :"news/2013/03/2013-03-22-regulations-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/03/2013-03-22-regulations-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/03/2013-03-22-regulations-gov-usability-case-study.md","slug" : "regulations-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/03/22/regulations-gov-usability-case-study/" },{"title" :"SaferBus Mobile App \u0026#8211; Usability Case Study","summary" : "When designing a site, remember that your terms and icons are like signposts that show people where your links and pages lead. Make sure that you use words and pictures that are easily understood or people will have trouble using your site. Small changes like underlining links or adding arrows to indicate expandable information can","date" : "2013-03-21T11:51:29-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "mobile" : "Mobile", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-03-21-saferbus-mobile-usability-case-study.md", "filepath" :"news/2013/03/2013-03-21-saferbus-mobile-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/03/2013-03-21-saferbus-mobile-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/03/2013-03-21-saferbus-mobile-usability-case-study.md","slug" : "saferbus-mobile-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/03/21/saferbus-mobile-usability-case-study/" },{"title" :"Contractor Vehicle Navigator \u0026#8211; Usability Case Study","summary" : "When users interact with a website to find information, it is important that we help them find their way by using plain language, clear terminology and visible help text. On December 7, 2012, the DigitalGov User Experience Program helped test the U.S. General Services Administration’s Contract Vehicle Navigator website. This Navigator site helps contracting officers find","date" : "2013-02-19T11:39:15-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-02-19-contractor-vehicle-navigator-usability-case-study.md", "filepath" :"news/2013/02/2013-02-19-contractor-vehicle-navigator-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/02/2013-02-19-contractor-vehicle-navigator-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/02/2013-02-19-contractor-vehicle-navigator-usability-case-study.md","slug" : "contractor-vehicle-navigator-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/02/19/contractor-vehicle-navigator-usability-case-study/" },{"title" :"You'll Have Them at Swipe: Making An Awesome Mobile User Experience Webinar","summary" : "Learn how to create amazing and engaging Mobile Gov User Experiences by watching this webinar. Anytime, anywhere government will be used in numerous contexts and requires developers to think about more than just content, security and privacy during implementation.","date" : "2013-02-11T14:02:07-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-02-11-youll-have-them-at-swipe-making-an-awesome-mobile-user-experience-webinar.md", "filepath" :"news/2013/02/2013-02-11-youll-have-them-at-swipe-making-an-awesome-mobile-user-experience-webinar.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/02/2013-02-11-youll-have-them-at-swipe-making-an-awesome-mobile-user-experience-webinar.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/02/2013-02-11-youll-have-them-at-swipe-making-an-awesome-mobile-user-experience-webinar.md","slug" : "youll-have-them-at-swipe-making-an-awesome-mobile-user-experience-webinar","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/02/11/youll-have-them-at-swipe-making-an-awesome-mobile-user-experience-webinar/" },{"title" :"Commerce Departmental Library \u0026#8211; Usability Case Study","summary" : "A website with too much information on the homepage, or any page, will overwhelm users in less than a second. They will be unable to find a starting point to accomplish what they came there to do. If users are not able to locate the information they need and/or are unable to get past the","date" : "2013-01-23T11:37:08-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-01-23-commerce-departmental-library-usability-case-study.md", "filepath" :"news/2013/01/2013-01-23-commerce-departmental-library-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/01/2013-01-23-commerce-departmental-library-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/01/2013-01-23-commerce-departmental-library-usability-case-study.md","slug" : "commerce-departmental-library-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/01/23/commerce-departmental-library-usability-case-study/" },{"title" :"SAM.gov \u0026#8211; Usability Case Study","summary" : "One of the most vital parts of any website is its starting point. When a visitor arrives on the main page of your site, they should be able to quickly tell what the main tasks are and how to perform them. Visual cues and plain language are the best ways to accomplish this. The SAM.gov","date" : "2012-12-17T12:04:42-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-12-17-sam-gov-usability-test-study.md", "filepath" :"news/2012/12/2012-12-17-sam-gov-usability-test-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/12/2012-12-17-sam-gov-usability-test-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/12/2012-12-17-sam-gov-usability-test-study.md","slug" : "sam-gov-usability-test-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/12/17/sam-gov-usability-test-study/" },{"title" :"IRS \u0026#8211; Usability Case Study","summary" : "Acronyms and jargon are fine when you want to communicate quickly to an internal audiences or to like-minded readers. Once the scope of your audience widens, however, these elements can make your pages harder to understand. The IRS recognized that its pages about tax planning for retirement were reaching an audience beyond tax professionals, and","date" : "2012-12-14T16:05:59-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-12-14-irs-usability-case-study.md", "filepath" :"news/2012/12/2012-12-14-irs-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/12/2012-12-14-irs-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/12/2012-12-14-irs-usability-case-study.md","slug" : "irs-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/12/14/irs-usability-case-study/" },{"title" :"Weather.gov \u0026#8211; Usability Case Study","summary" : "After conducting a usability test and listening to customer feedback, the Weather.gov team and the DigitalGov User Experience Program identified these three issues as both important and quickly solvable. Problem 1: Terminology and Labels Confusing The terminology and labels used were either too technical or too abstract for users to understand—a far cry from the plain","date" : "2012-12-06T16:43:22-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-12-06-weather-gov-usability-case-study.md", "filepath" :"news/2012/12/2012-12-06-weather-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/12/2012-12-06-weather-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/12/2012-12-06-weather-gov-usability-case-study.md","slug" : "weather-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/12/06/weather-gov-usability-case-study/" },{"title" :"NSF.gov \u0026#8211; Usability Case Study","summary" : "Many government websites are informational in nature – you don’t sign up for things or buy anything. Instead, you look for something – a name, a ruling, some contact information. Informational sites – and scientific sites in particular – can be a challenge to design. With so much information, how do you make the important","date" : "2012-11-05T11:57:16-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-11-05-nsf-gov-usability-case-study.md", "filepath" :"news/2012/11/2012-11-05-nsf-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/11/2012-11-05-nsf-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/11/2012-11-05-nsf-gov-usability-case-study.md","slug" : "nsf-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/11/05/nsf-gov-usability-case-study/" },{"title" :"Feds Shed Light on Dark Social","summary" : "“Dark Social” media took the web by storm this week, unveiling to many the shadows in measuring your social media impact. This accounts for the majority of your traffic and yet lives untraced where standard metrics fear to tread (or simply cannot) — places like email and instant","date" : "2012-10-19T02:05:46-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jherman" : "Justin Herman"},"topics" : { "analytics" : "Analytics", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-10-19-feds-shed-light-on-dark-social.md", "filepath" :"news/2012/10/2012-10-19-feds-shed-light-on-dark-social.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/10/2012-10-19-feds-shed-light-on-dark-social.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/10/2012-10-19-feds-shed-light-on-dark-social.md","slug" : "feds-shed-light-on-dark-social","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/10/19/feds-shed-light-on-dark-social/" },{"title" :"GSA Intranet (Insite) \u0026#8211; Usability Case Study","summary" : "Not all usability changes are dramatic. Sometimes a few small tweaks can make a site significantly easier to navigate, or make important but hidden content pop off the page. The DigitalGov User Experience Program helped test Insite, GSA’s intranet, on September 21, 2011. GSA took the feedback from their usability test and made some changes to the","date" : "2012-10-15T12:21:03-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-10-15-gsa-intranet-insite-usability-case-study.md", "filepath" :"news/2012/10/2012-10-15-gsa-intranet-insite-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/10/2012-10-15-gsa-intranet-insite-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/10/2012-10-15-gsa-intranet-insite-usability-case-study.md","slug" : "gsa-intranet-insite-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/10/15/gsa-intranet-insite-usability-case-study/" },{"title" :"FedRAMP \u0026#8211; Usability Case Study","summary" : "Websites allow newer government programs to establish a visual identity that introduces them to users and conveys the importance of their work. On April 18, 2012, the DigitalGov User Experience Program helped test GSA’s Federal Risk and Authorization Management Program (FedRAMP) site, which at that point was less than six months old. Three immediate needs were","date" : "2012-10-15T12:16:23-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-10-15-gsa-fedramp-usability-case-study.md", "filepath" :"news/2012/10/2012-10-15-gsa-fedramp-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/10/2012-10-15-gsa-fedramp-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/10/2012-10-15-gsa-fedramp-usability-case-study.md","slug" : "gsa-fedramp-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/10/15/gsa-fedramp-usability-case-study/" },{"title" :"Office of Natural Resources Revenue \u0026#8211; Usability Case Study","summary" : "After watching a DigitalGov User Experience Program testing session, ONRR stakeholders and the testing team identified three major issues that could be quickly fixed to make the site more usable for its audience.","date" : "2012-10-15T12:01:22-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-10-15-office-of-natural-resources-revenue-usability-case-study.md", "filepath" :"news/2012/10/2012-10-15-office-of-natural-resources-revenue-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/10/2012-10-15-office-of-natural-resources-revenue-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/10/2012-10-15-office-of-natural-resources-revenue-usability-case-study.md","slug" : "office-of-natural-resources-revenue-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/10/15/office-of-natural-resources-revenue-usability-case-study/" },{"title" :"How Kids Search","summary" : "Kids and adults use Web search tools differently. Kids fail more often, because they often don’t have enough knowledge or experience to search using the right keywords, or understand search results. If you’re designing websites for kids, remember that they use search tools differently than adults. Kids prefer surfing over searching.","date" : "2012-08-06T11:11:43-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-kaufmann" : "David Kaufmann","michelle-chronister" : "Michelle Chronister"},"topics" : { "content-strategy" : "Content strategy", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-08-06-how-kids-search.md", "filepath" :"news/2012/08/2012-08-06-how-kids-search.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/08/2012-08-06-how-kids-search.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/08/2012-08-06-how-kids-search.md","slug" : "how-kids-search","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/08/06/how-kids-search/" },{"title" :"AIDS.gov Responsive Design","summary" : "Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by AIDS.gov. AIDS.gov implemented an innovative model for responsive design by combining the former AIDS.gov and m.aids.gov to a fluid site accessible on computers, smartphones and tablets. View the","date" : "2012-07-11T14:41:20-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "design" : "Design", "mobile" : "Mobile", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-07-11-aids-gov-responsive-design.md", "filepath" :"news/2012/07/2012-07-11-aids-gov-responsive-design.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/07/2012-07-11-aids-gov-responsive-design.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/07/2012-07-11-aids-gov-responsive-design.md","slug" : "aids-gov-responsive-design","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/07/11/aids-gov-responsive-design/" },{"title" :"Find Free Video Stock Footage","summary" : "If you’re creating video, stock footage can be your best friend. If you need shots of people walking around, a photo of Chicago, the sound of footsteps or a Latin soundtrack, someone else has already probably already created it and made it available for free!","date" : "2012-05-07T10:50:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "content-strategy" : "Content strategy", "multimedia" : "Multimedia", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-05-07-find-free-video-stock-footage.md", "filepath" :"news/2012/05/2012-05-07-find-free-video-stock-footage.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/05/2012-05-07-find-free-video-stock-footage.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/05/2012-05-07-find-free-video-stock-footage.md","slug" : "find-free-video-stock-footage","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/05/07/find-free-video-stock-footage/" }] }