{ "version" : "https://jsonfeed.org/version/1", "content" : "topics", "type" : "list", "title" : "Usability |Digital.gov", "description": "Usability", "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/", "count" : "156","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/topics/usability/index.json", "section" : "topics", "items" : [{"title" :"Navigating digital acquisitions","deck" : "How to adopt an agile approach for modernizing websites","summary" : "Learn the best practices for agile acquisitions—from building and buying solutions, to overcoming common roadblocks.","date" : "2024-11-26T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"frances-carden" : "Frances Carden","ashley-owens" : "Ashley Owens"},"topics" : { "acquisition" : "Acquisition", "application-programming-interface" : "Application programming interface", "best-practices" : "Best practices", "content-strategy" : "Content strategy", "digital-service-delivery" : "Digital service delivery", "usability" : "Usability" },"primary_image" : { "uid" : "agile-project-development-flashvector-istock-getty-images-2149784445-2160477593", "alt" : "Illusttration with three figures around agile, cost, and metrics icons for product development.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Flashvector/iStock via Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-11-26-navigating-digital-acquisitions.md", "filepath" :"news/2024/11/2024-11-26-navigating-digital-acquisitions.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/11/2024-11-26-navigating-digital-acquisitions.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/11/2024-11-26-navigating-digital-acquisitions.md","weight" : "1","slug" : "navigating-digital-acquisitions","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/11/26/navigating-digital-acquisitions/" },{"title" :"Enhancing the customer-centricity of GSA websites","deck" : "How to assess wildly different websites in a consistent way","summary" : "An overview of GSA’s website evaluation process, which combines qualitative and quantitative data to assess website management and performance.","date" : "2024-10-30T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"behati-hart" : "Behati Hart"},"topics" : { "analytics" : "Analytics", "customer-experience" : "Customer experience", "usability" : "Usability" },"primary_image" : { "uid" : "quantitative-qualitative-research-data-whale-design-istock-getty-images-1533625139", "alt" : "Two silhouettes face each other, comparing quantitative and qualitative research terms.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Whale Design/iStock via Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-10-30-enhancing-the-customer-centricity-of-gsa-websites.md", "filepath" :"news/2024/10/2024-10-30-enhancing-the-customer-centricity-of-gsa-websites.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/10/2024-10-30-enhancing-the-customer-centricity-of-gsa-websites.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/10/2024-10-30-enhancing-the-customer-centricity-of-gsa-websites.md","weight" : "1","slug" : "enhancing-the-customer-centricity-of-gsa-websites","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/10/30/enhancing-the-customer-centricity-of-gsa-websites/" },{"title" :"Making targeted improvements to NPS.gov: A case study from the National Park Service","deck" : "Understand the value of combining GSA’s Digital Analytics Program and Touchpoints customer feedback data","summary" : "NPS enhances user experience on NPS.gov by integrating Digital Analytics Program web analytics data and customer feedback from GSA Touchpoints.","date" : "2024-10-11T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"nathan-king" : "Nathan King"},"topics" : { "analytics" : "Analytics", "customer-experience" : "Customer experience", "digital-service-delivery" : "Digital service delivery", "usability" : "Usability" },"primary_image" : { "uid" : "national-park-service-nps-homepage-october-2024", "alt" : "October 11, 2024 screen capture of NPS dot gov homepage.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-10-11-making-targeted-improvements-to-nps-gov-a-case-study-from-the-national-park-service.md", "filepath" :"news/2024/10/2024-10-11-making-targeted-improvements-to-nps-gov-a-case-study-from-the-national-park-service.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/10/2024-10-11-making-targeted-improvements-to-nps-gov-a-case-study-from-the-national-park-service.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/10/2024-10-11-making-targeted-improvements-to-nps-gov-a-case-study-from-the-national-park-service.md","weight" : "1","slug" : "making-targeted-improvements-to-nps-gov-a-case-study-from-the-national-park-service","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/10/11/making-targeted-improvements-to-nps-gov-a-case-study-from-the-national-park-service/" },{"title" :"Uncovering impactful solutions through user research","summary" : "Get an overview of what user research and user testing are in a federal context. Learn what policies apply and what resources are available.","date" : "2024-10-04T16:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"frances-carden" : "Frances Carden"},"topics" : { "accessibility" : "Accessibility", "digital-service-delivery" : "Digital service delivery", "research" : "Research", "usability" : "Usability",},"branch" : "bc-archive-content-3", "filename" :"2024-10-04-uncovering-impactful-solutions-through-user-research.md", "filepath" :"news/2024/10/2024-10-04-uncovering-impactful-solutions-through-user-research.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/10/2024-10-04-uncovering-impactful-solutions-through-user-research.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/10/2024-10-04-uncovering-impactful-solutions-through-user-research.md","weight" : "1","slug" : "uncovering-impactful-solutions-through-user-research","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/10/04/uncovering-impactful-solutions-through-user-research/" },{"title" :"10 years of the U.S. Digital Service: Transforming government for the digital age","deck" : "Over the past decade, the U.S. Digital Service (USDS) has collaborated with more than 30 federal agencies to create user-friendly, reliable, and seamless digital experiences. Their work prioritizing human-centered design and engineering includes improving services for veterans with Veterans Affairs, launching the Internal Revenue Service Direct File Pilot, and supporting the Centers for Disease Control and Prevention during the COVID-19 pandemic. Looking ahead, USDS remains committed to building trust, fostering innovation, and scaling digital capacity across the federal government, ensuring better service for all Americans.","summary" : "Over the past decade, the U.S. Digital Service (USDS) has collaborated with more than 30 federal agencies to create user-friendly, reliable, and seamless digital experiences. Their work prioritizing human-centered design and engineering includes improving services for veterans with Veterans Affairs, launching the Internal Revenue Service Direct File Pilot, and supporting the Centers for Disease Control and Prevention during the COVID-19 pandemic. Looking ahead, USDS remains committed to building trust, fostering innovation, and scaling digital capacity across the federal government, ensuring better service for all Americans.","date" : "2024-08-13T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "best-practices" : "Best practices", "digital-service-delivery" : "Digital service delivery", "emerging-tech" : "Emerging tech", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "trust" : "Trust", "usability" : "Usability",},"branch" : "bc-archive-content-3", "filename" :"2024-08-22-10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age.md", "filepath" :"news/2024/08/2024-08-22-10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-22-10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-22-10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age.md","source" : "whitehouse","source_url" : "https://www.whitehouse.gov/omb/briefing-room/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/","weight" : "1","slug" : "10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/" },{"title" :"Developing an easier way to recruit user research participants","deck" : "USA.gov and 10x recently partnered to develop a new user research recruitment page. The page launched in February 2024 and has attracted hundreds of sign-ups. It allows participants to assist in testing government websites for compensation, and helps teams find participants that match needed demographics. By simplifying the process and expanding recruitment of diverse populations, the initiative aims to support and streamline user research. It plans to add recruitment opportunities in additional languages and recruit more specific audiences for future studies.","summary" : "USA.gov and 10x recently partnered to develop a new user research recruitment page. The page launched in February 2024 and has attracted hundreds of sign-ups. It allows participants to assist in testing government websites for compensation, and helps teams find participants that match needed demographics. By simplifying the process and expanding recruitment of diverse populations, the initiative aims to support and streamline user research. It plans to add recruitment opportunities in additional languages and recruit more specific audiences for future studies.","date" : "2024-08-06T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-08-21-developing-an-easier-way-to-recruit-user-research-participants.md", "filepath" :"news/2024/08/2024-08-21-developing-an-easier-way-to-recruit-user-research-participants.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-21-developing-an-easier-way-to-recruit-user-research-participants.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-21-developing-an-easier-way-to-recruit-user-research-participants.md","source" : "usagov","source_url" : "https://blog.usa.gov/developing-an-easier-way-to-recruit-user-research-participants","weight" : "1","slug" : "developing-an-easier-way-to-recruit-user-research-participants","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/06/developing-an-easier-way-to-recruit-user-research-participants/" },{"title" :"Designing for people with disabilities","deck" : "The User Experience (UX) team at USA.gov’s Public Experience Portfolio recently conducted a study to analyze the experiences of individuals who access USA.gov through assistive technology. The team partnered with a local organization to gather insights from a diverse group of participants, many of whom are blind or deaf. The study revealed various habits and challenges faced by these users, such as a preference for mobile sites, difficulty with website carousels, and a reliance on clear headings and action-oriented descriptions. These findings can guide improvements in accessibility, such as clever link labeling and better navigation aids for assistive technology users.","summary" : "The User Experience (UX) team at USA.gov’s Public Experience Portfolio recently conducted a study to analyze the experiences of individuals who access USA.gov through assistive technology. The team partnered with a local organization to gather insights from a diverse group of participants, many of whom are blind or deaf. The study revealed various habits and challenges faced by these users, such as a preference for mobile sites, difficulty with website carousels, and a reliance on clear headings and action-oriented descriptions. These findings can guide improvements in accessibility, such as clever link labeling and better navigation aids for assistive technology users.","date" : "2024-07-16T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "content-strategy" : "Content strategy", "human-centered-design" : "Human-centered design", "information-collection" : "Information collection", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2024-07-18-designing-for-people-with-disabilities.md", "filepath" :"news/2024/07/2024-07-18-designing-for-people-with-disabilities.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/07/2024-07-18-designing-for-people-with-disabilities.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/07/2024-07-18-designing-for-people-with-disabilities.md","source" : "usagov","source_url" : "https://blog.usa.gov/designing-for-people-with-disabilities","weight" : "1","slug" : "designing-for-people-with-disabilities","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/07/16/designing-for-people-with-disabilities/" },{"title" :"A small team's journey through digital maturity","deck" : "How Digital.gov starts with real user needs","summary" : "As a small team, Digital.gov adopted user research and customer experience early. That foundation helps develop evidence-based strategies for today.","date" : "2024-07-08T15:55:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"sarah-schroeder" : "Sarah Schroeder"},"topics" : { "best-practices" : "Best practices", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-07-08-a-small-teams-journey-through-digital-maturity.md", "filepath" :"news/2024/07/2024-07-08-a-small-teams-journey-through-digital-maturity.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/07/2024-07-08-a-small-teams-journey-through-digital-maturity.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/07/2024-07-08-a-small-teams-journey-through-digital-maturity.md","weight" : "1","slug" : "a-small-teams-journey-through-digital-maturity","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/07/08/a-small-teams-journey-through-digital-maturity/" },{"title" :"Case study: Removing barriers to applying for a presidential pardon","deck" : "At the Department of Justice, Access DOJ and the Office of the Pardon Attorney (PARDON) partnered to simplify and streamline the presidential pardon application process. By conducting usability testing and gathering feedback, they identified key issues with the existing application, such as its complexity and length. See how redesigning the forms to be more accessible and understandable led to a more efficient process for both applicants and staff.","summary" : "At the Department of Justice, Access DOJ and the Office of the Pardon Attorney (PARDON) partnered to simplify and streamline the presidential pardon application process. By conducting usability testing and gathering feedback, they identified key issues with the existing application, such as its complexity and length. See how redesigning the forms to be more accessible and understandable led to a more efficient process for both applicants and staff.","date" : "2024-06-06T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "trust" : "Trust", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2024-07-02-case-study-removing-barriers-to-applying-for-a-presidential-pardon.md", "filepath" :"news/2024/07/2024-07-02-case-study-removing-barriers-to-applying-for-a-presidential-pardon.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/07/2024-07-02-case-study-removing-barriers-to-applying-for-a-presidential-pardon.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/07/2024-07-02-case-study-removing-barriers-to-applying-for-a-presidential-pardon.md","source" : "doj","source_url" : "https://www.justice.gov/atj/access-doj/case-studies/removing-barriers-applying-presidential-pardon","weight" : "1","slug" : "case-study-removing-barriers-to-applying-for-a-presidential-pardon","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/06/case-study-removing-barriers-to-applying-for-a-presidential-pardon/" },{"title" :"One year with the new USAGov","deck" : "It has been a year since USA.gov and USAGov en Español were relaunched using human-centered design principles. Using task backlog, the USAGov team has addressed content gaps, improved discoverability, and implemented technical updates. Through usability tests, visitor comments, and click behavior the team was able to unravel and respond to user feedback and unmet needs, leading to noticeable increases in visitor satisfaction and task accomplishment. Moving forward, the focus will shift to enhancing public engagement with the government, improving the search for benefits-related content, and exploring interactive and personalized user experiences.","summary" : "It has been a year since USA.gov and USAGov en Español were relaunched using human-centered design principles. Using task backlog, the USAGov team has addressed content gaps, improved discoverability, and implemented technical updates. Through usability tests, visitor comments, and click behavior the team was able to unravel and respond to user feedback and unmet needs, leading to noticeable increases in visitor satisfaction and task accomplishment. Moving forward, the focus will shift to enhancing public engagement with the government, improving the search for benefits-related content, and exploring interactive and personalized user experiences.","date" : "2024-05-14T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "analytics" : "Analytics", "best-practices" : "Best practices", "communication" : "Communication", "contact-centers" : "Contact centers", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "information-collection" : "Information collection", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2024-05-16-one-year-with-the-new-usagov.md", "filepath" :"news/2024/05/2024-05-16-one-year-with-the-new-usagov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/05/2024-05-16-one-year-with-the-new-usagov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/05/2024-05-16-one-year-with-the-new-usagov.md","source" : "usagov","source_url" : "https://blog.usa.gov/one-year-with-the-new-usagov","weight" : "1","slug" : "one-year-with-the-new-usagov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/05/14/one-year-with-the-new-usagov/" },{"title" :"Progress towards delivering a digital-first public experience","deck" : "Each year, more than 400 million individuals, families, businesses, organizations, and local governments get information and services from about 430 federal agencies and sub-agencies. The Biden-Harris administration is driving a bold vision for how government agencies serve their customers digitally with OMB’s ten-year roadmap for a modern digital experience. Agencies have already made significant strides. Learn about recent successes by the IRS, CDC, NASA, and FEMA, and how OMB will continue to collaborate with agencies to ensure ongoing improvement in digital government services.","summary" : "Each year, more than 400 million individuals, families, businesses, organizations, and local governments get information and services from about 430 federal agencies and sub-agencies. The Biden-Harris administration is driving a bold vision for how government agencies serve their customers digitally with OMB’s ten-year roadmap for a modern digital experience. Agencies have already made significant strides. Learn about recent successes by the IRS, CDC, NASA, and FEMA, and how OMB will continue to collaborate with agencies to ensure ongoing improvement in digital government services.","date" : "2024-04-17T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "best-practices" : "Best practices", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "public-policy" : "Public policy", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-04-17-progress-towards-delivering-a-digital-first-public-experience.md", "filepath" :"news/2024/04/2024-04-17-progress-towards-delivering-a-digital-first-public-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/04/2024-04-17-progress-towards-delivering-a-digital-first-public-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/04/2024-04-17-progress-towards-delivering-a-digital-first-public-experience.md","source" : "whitehouse","source_url" : "https://www.whitehouse.gov/omb/briefing-room/2024/04/17/progress-towards-delivering-a-digital-first-public-experience/","weight" : "1","slug" : "progress-towards-delivering-a-digital-first-public-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/17/progress-towards-delivering-a-digital-first-public-experience/" },{"title" :"Determining the true value of a website: A GSA case study","deck" : "It’s more complicated than you might think","summary" : "GSA has developed a composite indicator to visualize six key components of website success.","date" : "2024-04-16T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ana-monroe" : "Ana Monroe","aaron-meyers" : "Aaron Meyers"},"topics" : { "analytics" : "Analytics", "customer-experience" : "Customer experience", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2024-04-16-determining-the-true-value-of-a-website-a-gsa-case-study.md", "filepath" :"news/2024/04/2024-04-16-determining-the-true-value-of-a-website-a-gsa-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/04/2024-04-16-determining-the-true-value-of-a-website-a-gsa-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/04/2024-04-16-determining-the-true-value-of-a-website-a-gsa-case-study.md","weight" : "1","slug" : "determining-the-true-value-of-a-website-a-gsa-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/16/determining-the-true-value-of-a-website-a-gsa-case-study/" },{"title" :"18F at ten","deck" : "We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology.","summary" : "We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology.","date" : "2024-03-19T14:02:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "product-and-project-management" : "Product and project management", "trust" : "Trust", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2024-03-19-18f-at-ten.md", "filepath" :"news/2024/03/2024-03-19-18f-at-ten.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/03/2024-03-19-18f-at-ten.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/03/2024-03-19-18f-at-ten.md","source" : "18f","source_url" : "https://18f.gsa.gov/2024/03/19/18f-at-ten/","weight" : "1","slug" : "18f-at-ten","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/03/19/18f-at-ten/" },{"title" :"Search.gov year in review: 2023 report","deck" : "Learn what types of information people searched for on federal websites in 2023, see emerging trends the team is exploring to improve customers’ search experience in 2024, and check out three new updates. The data tab provides insightful summaries for 13 popular topic areas—and lists the public’s top 25 search terms, in their own words, for each.","summary" : "Learn what types of information people searched for on federal websites in 2023, see emerging trends the team is exploring to improve customers’ search experience in 2024, and check out three new updates. The data tab provides insightful summaries for 13 popular topic areas—and lists the public’s top 25 search terms, in their own words, for each.","date" : "2024-03-15T08:23:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "analytics" : "Analytics", "artificial-intelligence" : "Artificial intelligence", "design" : "Design", "human-centered-design" : "Human-centered design", "information-architecture" : "Information architecture", "research" : "Research", "search" : "Search", "search-engine-optimization" : "Search engine optimization", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2024-03-19-search-gov-year-in-review-2023-report.md", "filepath" :"news/2024/03/2024-03-19-search-gov-year-in-review-2023-report.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/03/2024-03-19-search-gov-year-in-review-2023-report.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/03/2024-03-19-search-gov-year-in-review-2023-report.md","source" : "searchgov","source_url" : "https://search.gov/about/updates/year-in-review/2023-year-in-review/overview.html","weight" : "1","slug" : "search-gov-year-in-review-2023-report","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/03/15/search-gov-year-in-review-2023-report/" },{"title" :"Timeless top 10 best practices for great government websites","deck" : "Better websites. Better government.","summary" : "While the field of federal web management continues to evolve, the core best practices have remained essentially unchanged for two decades.","date" : "2024-02-09T11:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ammie-farraj-feijoo" : "Ammie Farraj Feijoo","rflagg" : "Rachel Flagg"},"topics" : { "best-practices" : "Best practices", "content-strategy" : "Content strategy", "digital-service-delivery" : "Digital service delivery", "governance" : "Governance", "usability" : "Usability" },"primary_image" : { "uid" : "colorful-digital-10-vuifah-istock-getty-images-166056002", "alt" : "A large yellow number 10 against a dark blue background. Pixels in various colors trail off the zero to the right.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "vuifah/iStock via Getty Images", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"2024-02-09-timeless-top-10-best-practices-for-great-government-websites.md", "filepath" :"news/2024/02/2024-02-09-timeless-top-10-best-practices-for-great-government-websites.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/02/2024-02-09-timeless-top-10-best-practices-for-great-government-websites.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/02/2024-02-09-timeless-top-10-best-practices-for-great-government-websites.md","weight" : "1","slug" : "timeless-top-10-best-practices-for-great-government-websites","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/02/09/timeless-top-10-best-practices-for-great-government-websites/" },{"title" :"Accessibility testing: Creating digital services everyone can use","deck" : "Making sure that USA.gov and USAGov en Español remain accessible to people with disabilities is essential. The product team shares four testing tips they’ve learned to help ensure that everyone has equal access to digital products and services.","summary" : "Making sure that USA.gov and USAGov en Español remain accessible to people with disabilities is essential. The product team shares four testing tips they’ve learned to help ensure that everyone has equal access to digital products and services.","date" : "2024-01-09T14:33:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2024-01-11-accessibility-testing-creating-digital-services-everyone-can-use.md", "filepath" :"news/2024/01/2024-01-11-accessibility-testing-creating-digital-services-everyone-can-use.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/01/2024-01-11-accessibility-testing-creating-digital-services-everyone-can-use.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/01/2024-01-11-accessibility-testing-creating-digital-services-everyone-can-use.md","source" : "usagov","source_url" : "https://blog.usa.gov/accessibility-testing-creating-digital-services-everyone-can-use","weight" : "1","slug" : "accessibility-testing-creating-digital-services-everyone-can-use","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/01/09/accessibility-testing-creating-digital-services-everyone-can-use/" },{"title" :"An introduction to content","deck" : "Understand why content matters to digital experience","summary" : "Best practices for creating clear, useful, digital content for federal websites and digital services.","date" : "2023-12-15T15:44:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "content-strategy" : "Content strategy", "plain-language" : "Plain language", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"an-introduction-to-content.md", "filepath" :"resources/an-introduction-to-content.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/an-introduction-to-content.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/an-introduction-to-content.md","weight" : "1","slug" : "an-introduction-to-content","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-content/" },{"title" :"5 things we learned from our scams wizard usability test","deck" : "USAGov’s usability (UX) team developed a step-by-step process for visitors to easily report a scam. Here are 5 things the team learned from performing usability testing on the tool.","summary" : "USAGov’s usability (UX) team developed a step-by-step process for visitors to easily report a scam. Here are 5 things the team learned from performing usability testing on the tool.","date" : "2023-10-04T10:57:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-10-11-5-things-we-learned-from-our-scams-wizard-usability-test.md", "filepath" :"news/2023/10/2023-10-11-5-things-we-learned-from-our-scams-wizard-usability-test.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/10/2023-10-11-5-things-we-learned-from-our-scams-wizard-usability-test.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/10/2023-10-11-5-things-we-learned-from-our-scams-wizard-usability-test.md","source" : "usagov","source_url" : "https://blog.usa.gov/5-things-we-learned-from-our-scams-wizard-usability-test","weight" : "1","slug" : "5-things-we-learned-from-our-scams-wizard-usability-test","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/10/04/5-things-we-learned-from-our-scams-wizard-usability-test/" },{"title" :"Why the American People Deserve a Digital Government","deck" : "OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).","summary" : "OMB recently released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).","date" : "2023-09-22T13:26:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "best-practices" : "Best practices", "budgeting-and-performance" : "Budgeting and performance", "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "governance" : "Governance", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "multilingual" : "Multilingual", "plain-language" : "Plain language", "privacy" : "Privacy", "public-policy" : "Public policy", "search" : "Search", "search-engine-optimization" : "Search engine optimization", "security" : "Security", "social-media" : "Social media", "trust" : "Trust", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-09-25-why-the-american-people-deserve-a-digital-government.md", "filepath" :"news/2023/09/2023-09-25-why-the-american-people-deserve-a-digital-government.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/09/2023-09-25-why-the-american-people-deserve-a-digital-government.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/09/2023-09-25-why-the-american-people-deserve-a-digital-government.md","source" : "whitehouse","source_url" : "https://www.whitehouse.gov/omb/briefing-room/2023/09/22/why-the-american-people-deserve-a-digital-government/","weight" : "1","slug" : "why-the-american-people-deserve-a-digital-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/09/22/why-the-american-people-deserve-a-digital-government/" },{"title" :"Blind Veterans can now read decision letters","deck" : "VA now offers accessibility to blind Veterans so they can independently read decision letters online.","summary" : "VA now offers accessibility to blind Veterans so they can independently read decision letters online.","date" : "2023-08-24T13:08:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2023-08-28-blind-veterans-can-now-read-decision-letters.md", "filepath" :"news/2023/08/2023-08-28-blind-veterans-can-now-read-decision-letters.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/08/2023-08-28-blind-veterans-can-now-read-decision-letters.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/08/2023-08-28-blind-veterans-can-now-read-decision-letters.md","source" : "va","source_url" : "https://news.va.gov/123339/blind-veterans-can-now-read-decision-letters/","weight" : "1","slug" : "blind-veterans-can-now-read-decision-letters","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/08/24/blind-veterans-can-now-read-decision-letters/" },{"title" :"A digital accessibility catalyst for your next policy refresh","deck" : "IT Accessibility Policy Framework","summary" : "Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.","date" : "2023-05-15T14:51:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andrew-nielson" : "Andrew Nielson"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "governance" : "Governance", "public-policy" : "Public policy", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "melpomenem-istock-getty-images-1134247984", "alt" : "Compliance theme with hand pressing a button.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Melpomenem, iStock, Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-05-15-a-digital-accessibility-catalyst-for-your-next-policy-refresh.md", "filepath" :"news/2023/05/2023-05-15-a-digital-accessibility-catalyst-for-your-next-policy-refresh.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/05/2023-05-15-a-digital-accessibility-catalyst-for-your-next-policy-refresh.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/05/2023-05-15-a-digital-accessibility-catalyst-for-your-next-policy-refresh.md","weight" : "1","slug" : "a-digital-accessibility-catalyst-for-your-next-policy-refresh","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/05/15/a-digital-accessibility-catalyst-for-your-next-policy-refresh/" },{"title" :"Modernizing a federal government website with user-centered design","deck" : "In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign.","summary" : "In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign.","date" : "2023-03-30T16:57:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-04-06-modernizing-a-federal-government-website-with-user-centered-design.md", "filepath" :"news/2023/04/2023-04-06-modernizing-a-federal-government-website-with-user-centered-design.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/04/2023-04-06-modernizing-a-federal-government-website-with-user-centered-design.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/04/2023-04-06-modernizing-a-federal-government-website-with-user-centered-design.md","source" : "doi-revenuedata","source_url" : "https://blog-nrrd.doi.gov/modernize-government-website/","weight" : "1","slug" : "modernizing-a-federal-government-website-with-user-centered-design","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/30/modernizing-a-federal-government-website-with-user-centered-design/" },{"title" :"Testing Beta for Accessibility","deck" : "The USAGov team strives to ensure all our websites are accessible to as many people as possible. This includes those who need the use of specialized assistive technologies when browsing the internet. In building beta.USA.gov we deliberately validated that it met Section 508 and WCAG 2.0 compliance requirements. Our testing approach includes a three step hybrid method that may be suitable for other agency use.","summary" : "The USAGov team strives to ensure all our websites are accessible to as many people as possible, including those who need the use of specialized assistive technologies when browsing the internet. In building beta.USA.gov, we deliberately validated that it met Section 508 and WCAG 2.0 compliance requirements. Our testing approach includes a three step hybrid method that may be suitable for other agency use.","date" : "2023-03-16T10:23:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "multilingual" : "Multilingual", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-03-17-testing-beta-for-accessibility.md", "filepath" :"news/2023/03/2023-03-17-testing-beta-for-accessibility.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/03/2023-03-17-testing-beta-for-accessibility.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/03/2023-03-17-testing-beta-for-accessibility.md","source" : "usagov","source_url" : "https://blog.usa.gov/testing-beta-for-accessibility","weight" : "1","slug" : "testing-beta-for-accessibility","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/16/testing-beta-for-accessibility/" },{"title" :"5 Changes the UX Team Made for Beta","deck" : "The USAGov UX team has made improvements to beta.usa.gov in new ways. See the five changes that help us understand user needs and pain points.","summary" : "The USAGov UX team has made improvements to beta.usa.gov in new ways. See the five changes that help us understand user needs and pain points.","date" : "2023-03-14T14:44:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-03-14-5-changes-the-ux-team-made-for-beta.md", "filepath" :"news/2023/03/2023-03-14-5-changes-the-ux-team-made-for-beta.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/03/2023-03-14-5-changes-the-ux-team-made-for-beta.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/03/2023-03-14-5-changes-the-ux-team-made-for-beta.md","source" : "usagov","source_url" : "https://blog.usa.gov/5-changes-the-ux-team-made-for-beta","weight" : "1","slug" : "5-changes-the-ux-team-made-for-beta","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/14/5-changes-the-ux-team-made-for-beta/" },{"title" :"Call for participation: Government UX summit 2023","summary" : "The UX Summit will be a one day virtual event on June 14, 2023. New and experienced UX practitioners are encouraged to participate.","date" : "2023-03-09T07:46:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jeannie-yoon" : "Jeannie Yoon"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "call-for-participation-2023-government-ux-summit", "alt" : "Title card graphic has a dark grey background, and three columns of multi-colored arrow shapes that point up on the right. In blue text, the first line says, User Experience Community of Practice. The title, Call for participation: Government UX summit 2023, is in white bold text. Below the title, it says in white text: New and experienced UX practitioners are encouraged to participate. The summit will be held virtually on June 14, 2023. The next line in blue text says, Deadline to submit:, with the date, March 23, 2023, in white text. In the bottom left corner, is the Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name in white bold text, Digital.gov.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-03-09-2023-call-for-participation-government-ux-summit-2023.md", "filepath" :"news/2023/03/2023-03-09-2023-call-for-participation-government-ux-summit-2023.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/03/2023-03-09-2023-call-for-participation-government-ux-summit-2023.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/03/2023-03-09-2023-call-for-participation-government-ux-summit-2023.md","weight" : "1","slug" : "call-for-participation-government-ux-summit-2023","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/09/call-for-participation-government-ux-summit-2023/" },{"title" :"Revisiting who uses ONRR.gov: refining personas","deck" : "We’ve conducted several studies where we’ve noticed gaps in our onrr.gov personas, so we decided to revisit them.","summary" : "We’ve conducted several studies where we’ve noticed gaps in our onrr.gov personas, so we decided to revisit them.","date" : "2023-01-25T11:45:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "content-strategy" : "Content strategy", "design" : "Design", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2023-02-14-revisiting-who-uses-onrr-gov-refining-personas.md", "filepath" :"news/2023/02/2023-02-14-revisiting-who-uses-onrr-gov-refining-personas.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/02/2023-02-14-revisiting-who-uses-onrr-gov-refining-personas.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/02/2023-02-14-revisiting-who-uses-onrr-gov-refining-personas.md","source" : "doi-revenuedata","source_url" : "https://blog-nrrd.doi.gov/onrr-user-types/","weight" : "1","slug" : "revisiting-who-uses-onrr-gov-refining-personas","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/01/25/revisiting-who-uses-onrr-gov-refining-personas/" },{"title" :"To Build Trust, Aim for Easy","summary" : "Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls.","date" : "2022-12-13T10:12:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"amanda-dean" : "Amanda Dean"},"topics" : { "accessibility" : "Accessibility", "customer-experience" : "Customer experience", "digital-service-delivery" : "Digital service delivery", "plain-language" : "Plain language", "trust" : "Trust", "usability" : "Usability" },"primary_image" : { "uid" : "title-card-to-build-trust-aim-for-easy", "alt" : "A title card for the blog titled: To Build Trust, Aim for Easy. It has a dark background and multi-colored arrow shapes on the right. The top line has Customer Experience in small light blue text, while the title and summary are in larger white text. The summary says: Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding CX pitfalls. At the bottom left is the Digital.gov logo in white.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-12-13-to-build-trust-aim-for-easy.md", "filepath" :"news/2022/12/2022-12-13-to-build-trust-aim-for-easy.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/12/2022-12-13-to-build-trust-aim-for-easy.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/12/2022-12-13-to-build-trust-aim-for-easy.md","weight" : "1","slug" : "to-build-trust-aim-for-easy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/12/13/to-build-trust-aim-for-easy/" },{"title" :"Accessibility Testing for onrr.gov","deck" : "How do you make sure a website is accessible? This blog post outlines the four steps the Office of Natural Resources Revenue (ONRR - pronounced like "honor") at the U.S. Department of the Interior took to verify accessibility.","summary" : "How do you make sure a website is accessible? This blog post outlines the four steps the Office of Natural Resources Revenue (ONRR - pronounced like "honor") at the U.S. Department of the Interior took to verify accessibility.","date" : "2022-11-21T15:27:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2022-11-25-accessibility-testing-for-onrr-gov.md", "filepath" :"news/2022/11/2022-11-25-accessibility-testing-for-onrr-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/11/2022-11-25-accessibility-testing-for-onrr-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/11/2022-11-25-accessibility-testing-for-onrr-gov.md","source" : "doi-revenuedata","source_url" : "https://blog-nrrd.doi.gov/four-part-hybrid-testing/","weight" : "1","slug" : "accessibility-testing-for-onrr-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/11/21/accessibility-testing-for-onrr-gov/" },{"kicker" : "User Research","title" :"Managing Stakeholder Feedback: Lessons from Experience","summary" : "During the 2022 Plain Language Summit, Stephanie Morrison from the Department of Health and Human Services provided five tips for managing reviewers when asking for feedback.","date" : "2022-10-24T07:59:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"alexander-wilson" : "Alexander Wilson"},"topics" : { "communication" : "Communication", "plain-language" : "Plain language", "research" : "Research", "usability" : "Usability" },"primary_image" : { "uid" : "pl-summit-venn-managing-stakeholder-feedback", "alt" : "A venn diagram with two overlapping circles. The left circle is labeled Gatekeepers and lists four kinds: supervisor, agency leaders, office of comms, and legal department. A box to the left notes that this ensures appropriateness and consistency with agency style and policy. The right circle is labeled Subject matter experts and lists four kinds: analysts, researchers, scientists, and lawyers. A box to the right notes that this ensures accuracy, currency, and completeness of content. The blue shade indicates there can be some overlap in these roles.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-10-24-managing-stakeholder-feedback-lessons-from-experience.md", "filepath" :"news/2022/10/2022-10-24-managing-stakeholder-feedback-lessons-from-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/10/2022-10-24-managing-stakeholder-feedback-lessons-from-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/10/2022-10-24-managing-stakeholder-feedback-lessons-from-experience.md","weight" : "1","slug" : "managing-stakeholder-feedback-lessons-from-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/10/24/managing-stakeholder-feedback-lessons-from-experience/" },{"title" :"DHS Usability Testing Kit","deck" : "Usability testing is a way to learn how easy or difficult it is for people to use something by observing them actually using it. The resources provided in this kit can help you systematize the process, produce reliable findings, and generally expand your ability to test service materials (i.e., paper and digital forms, mobile applications, web pages, etc.) thoroughly with real users — before you launch them out into the world.","summary" : "","date" : "2022-06-13T11:31:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"department-of-homeland-security" : "U.S. Department of Homeland Security"},"topics" : { "customer-experience" : "Customer experience", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2022-06-13-dhs-usability-testing-kit.md", "filepath" :"news/2022/06/2022-06-13-dhs-usability-testing-kit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/06/2022-06-13-dhs-usability-testing-kit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/06/2022-06-13-dhs-usability-testing-kit.md","source_url" : "https://www.dhs.gov/dhs-usability-testing-kit","weight" : "1","slug" : "dhs-usability-testing-kit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/06/13/dhs-usability-testing-kit/" },{"kicker" : "USWDS","title" :"Webinar Recap: U.S. Web Design System October 2021 Monthly Call","deck" : "Community, Connection, and Contribution","summary" : "In this recap of the October 2021 U.S. Web Design System (USWDS) Monthly Call, the USWDS team shares how their community can help teams solve problems together, and what tools and channels we can use to ask questions, get answers, and provide useful feedback.","date" : "2021-11-15T10:26:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams","kathryn-mullan" : "Kathryn Mullan"},"topics" : { "content-strategy" : "Content strategy", "open-source" : "Open source", "software-engineering" : "Software engineering", "usability" : "Usability" },"primary_image" : { "uid" : "uswds-interfaces-dark-1200x630", "alt" : "A variety of colorful U.S. Web Design System interfaces and icons on a black background.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-11-15-webinar-recap-u-s-web-design-system-october-2021-monthly-call.md", "filepath" :"news/2021/11/2021-11-15-webinar-recap-u-s-web-design-system-october-2021-monthly-call.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2021/11/2021-11-15-webinar-recap-u-s-web-design-system-october-2021-monthly-call.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2021/11/2021-11-15-webinar-recap-u-s-web-design-system-october-2021-monthly-call.md","weight" : "1","slug" : "webinar-recap-u-s-web-design-system-october-2021-monthly-call","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/11/15/webinar-recap-u-s-web-design-system-october-2021-monthly-call/" },{"kicker" : "USWDS","title" :"Webinar Recap: U.S. Web Design System September 2021 Monthly Call","deck" : "Where do we go from USWDS 2.0?","summary" : "For our September call, we focused on the future of the U.S. Web Design System (USWDS): Where does the design system go from USWDS 2.0? What did we learn from our 1.0 and 2.0 releases? Read key points and takeaways from this month’s presentation.","date" : "2021-11-05T13:34:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kathryn-mullan" : "Kathryn Mullan"},"topics" : { "research" : "Research", "usability" : "Usability" },"primary_image" : { "uid" : "uswds-2-illio-feature-image", "alt" : "A colorful collection of screens and interface components", "width" : "1548", "height" : "906", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-11-05-webinar-recap-u-s-web-design-system-september-2021-monthly-call.md", "filepath" :"news/2021/11/2021-11-05-webinar-recap-u-s-web-design-system-september-2021-monthly-call.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2021/11/2021-11-05-webinar-recap-u-s-web-design-system-september-2021-monthly-call.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2021/11/2021-11-05-webinar-recap-u-s-web-design-system-september-2021-monthly-call.md","weight" : "1","slug" : "webinar-recap-u-s-web-design-system-september-2021-monthly-call","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/11/05/webinar-recap-u-s-web-design-system-september-2021-monthly-call/" },{"kicker" : "User Experience","title" :"Building a Bureau-Wide Usability Collaboration Group: Lessons Learned from the U.S. Geological Survey","deck" : "","summary" : "Learn about the U.S. Geological Survey’s Usability Collaboration Area in this short interview with the group’s organizer.","date" : "2021-09-01T19:05:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"holly-chandler" : "Holly Chandler"},"topics" : { "content-strategy" : "Content strategy", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "usgs-science-for-a-changing-world-logo-green", "alt" : "The United States Geological Survey logo is in green on a white background. The first line has a green square with three wavy lines in white on the left, and the acronym USGS on the right. 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"/2021/08/24/collaboration-usability-and-trust-lessons-learned-from-a-bureau-wide-usability-group/"},"slug" : "building-a-bureau-wide-usability-collaboration-group-lessons-learned-from-the-u-s-geological-survey","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/09/01/building-a-bureau-wide-usability-collaboration-group-lessons-learned-from-the-u-s-geological-survey/" },{"kicker" : "Research","title" :"Involving End Users at All Stages To Create Actionable Science Products for Complex, Real-World Issues","deck" : "How co-production methods increase the usefulness of scientific results, products, and tools","summary" : "How co-production methods increase the usefulness of scientific results, products, and tools","date" : "2021-08-13T10:15:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"holly-chandler" : "Holly Chandler"},"topics" : { "data-visualization" : "Data visualization", "research" : "Research", "usability" : "Usability", "user-experience" : "User 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"/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/08/13/involving-end-users-at-all-stages-to-create-actionable-science-products-for-complex-real-world-issues/" },{"kicker" : "User Experience","title" :"A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic","deck" : "A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic—UX interns go through the redesign and testing process of a homepage graphic to communicate the scope the site.","summary" : "","date" : "2021-08-12T16:29:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2021-08-13-a-user-centered-approach-simplicity-and-complexity-in-a-homepage-graphic.md", "filepath" :"news/2021/08/2021-08-13-a-user-centered-approach-simplicity-and-complexity-in-a-homepage-graphic.md", "filepathURL" 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"2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : { "analytics" : "Analytics", "research" : "Research", "search" : "Search", "search-engine-optimization" : "Search engine optimization", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "communities-card-analytics", "alt" : "", "width" : "2501", "height" : "1307", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"web-analytics-and-optimization.md", "filepath" :"communities/web-analytics-and-optimization.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/communities/web-analytics-and-optimization.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/communities/web-analytics-and-optimization.md","weight" : "1","aliases" : {"0" : "/communities/a-b-testing-community","1" : "/communities/a-b-testing"},"slug" : 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Below that in yellow text, the second line has the date of the event, January 19, 2023.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-01-05-uswds-monthly-call-january-2023.md", "filepath" :"events/2023/01/2023-01-05-uswds-monthly-call-january-2023.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/01/2023-01-05-uswds-monthly-call-january-2023.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/01/2023-01-05-uswds-monthly-call-january-2023.md","slug" : "uswds-monthly-call-january-2023","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/01/19/uswds-monthly-call-january-2023/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - December 2022","deck" : "USWDS: 2022 Year in Review","summary" : "A look back at what took place in the Design System in 2022.","date" : "2022-12-15T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams"},"topics" : { "open-source" : "Open source", "usability" : "Usability" },"primary_image" : { "uid" : "2022-uswds-monthly-call-dec-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consisting of five triangles, centered on a black background. 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Below that in yellow text, the second line has the date of the event, December 15, 2022.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-12-01-uswds-monthly-call-december-2022.md", "filepath" :"events/2022/12/2022-12-01-uswds-monthly-call-december-2022.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/12/2022-12-01-uswds-monthly-call-december-2022.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/12/2022-12-01-uswds-monthly-call-december-2022.md","slug" : "uswds-monthly-call-december-2022","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/12/15/uswds-monthly-call-december-2022/" },{"kicker" : "USER EXPERIENCE AND MULTILINGUAL","title" :"USAGov: Usability Test Reports","summary" : "Join us for an overview of usability test reports on the next version of USA.gov.","date" : "2022-11-15T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"joanne-mcgovern" : "Joanne McGovern","jean-fox" : "Jean Fox"},"topics" : { "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "usagov-ux-test-reports-title-card", "alt" : "Title card graphic for the event has a blue background with multi-colored circular shapes on the right side, and on the left, three sections of text and the Digital.gov logo. In white text, the first line says, User Experience (UX) Community of Practice and the second line says, Multilingual Community of Practice. The section below has the title of the event, USAGov: Usability Test Reports, in bold yellow text. Below in yellow text, says Date. To the right of the Date in white text is November 15, 2022. The next line in yellow text says, Time. To the right of the Time in white text is 2:00 pm, Eastern. In the bottom left corner, is the white Digital.gov logo which consists of three ribbons joined together in a hexagon to resemble the shape of a capital letter D, followed by the domain and program name, Digital.gov", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-11-09-usagov-usability-test-reports.md", "filepath" :"events/2022/11/2022-11-09-usagov-usability-test-reports.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/11/2022-11-09-usagov-usability-test-reports.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/11/2022-11-09-usagov-usability-test-reports.md","slug" : "usagov-usability-test-reports","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/11/15/usagov-usability-test-reports/" },{"kicker" : "User Experience","title" :"DHS Usability Testing Kit \u0026mdash; So Easy, Anyone Can Do It","summary" : "Join us for an overview of the Department of Homeland Security’s new Usability Testing Kit, including its four approaches to usability testing.","date" : "2022-09-27T13:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dana-chisnell" : "Dana Chisnell"},"topics" : { "customer-experience" : "Customer experience", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "dhs-usability-testing-kit-event-title-card", "alt" : "Title card graphic for the event has a black background with multi-colored diagonal shapes on the right side, and on the left, three sections of text and the Digital.gov logo. In white text, the first line says, Web Managers Community of Practice and User Experience (UX) Community of Practice. The section below has the title of the event, DHS Usability Testing Kit — So Easy Anyone Can Do It, in orange bold text. Below in orange text, says Date. To the right of the Date in white text is September 27, 2022. The next line in orange text says, Time. To the right of the Date in white text is 1:00 pm, Eastern. In the bottom left corner, is the white Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name, Digital.gov.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-09-08-dhs-usability-testing-kit-so-easy-anyone-can-do-it.md", "filepath" :"events/2022/09/2022-09-08-dhs-usability-testing-kit-so-easy-anyone-can-do-it.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/09/2022-09-08-dhs-usability-testing-kit-so-easy-anyone-can-do-it.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/09/2022-09-08-dhs-usability-testing-kit-so-easy-anyone-can-do-it.md","slug" : "dhs-usability-testing-kit-so-easy-anyone-can-do-it","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/09/27/dhs-usability-testing-kit-so-easy-anyone-can-do-it/" },{"kicker" : "Plain Language","title" :"Increase Your Impact With Plain Language","deck" : "","summary" : "Get tips and lessons learned from the U.S. Department of Justice Civil Rights Division on using plain language to increase their impact and influence.","date" : "2022-07-13T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"daniel-yi" : "Daniel Yi","katherine-spivey" : "Katherine Spivey","katina-stapleton" : "Katina Stapleton"},"topics" : { "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "plain-language" : "Plain language", "public-policy" : "Public policy", "usability" : "Usability" },"primary_image" : { "uid" : "increase-your-impact-with-plain-language-title-card", "alt" : "Title card image has small, multi-colored disc shapes along the right edge. One the left are three lines of text and a logo. The first line has Plain Language Community of Pracatice in white text. The second line has Increase your impact with plain language in bold white text. The third line has the date, July 13, 2022. in orange text. The red Digital.gov logo is below the text.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-06-28-increase-your-impact-with-plain-language.md", "filepath" :"events/2022/06/2022-06-28-increase-your-impact-with-plain-language.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/06/2022-06-28-increase-your-impact-with-plain-language.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/06/2022-06-28-increase-your-impact-with-plain-language.md","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/07/13/increase-your-impact-with-plain-language/" },{"kicker" : "Plain Language","title" :"Plain Language + Compassion Help People in Crisis","summary" : "Meet the content strategists who worked to transform FindTreatment.gov to connect people in crisis with the help that they need.","date" : "2022-03-09T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey","amanda-costello" : "Amanda Costello","katina-stapleton" : "Katina Stapleton"},"topics" : { "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "plain-language" : "Plain language", "public-policy" : "Public policy", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "march-plain-language-content-teams-title-card", "alt" : "Title card image of multi-colored diagonal shapes with the lines of text on a black background. The first line has Plain Language + Compassion Help People in Crisis in white text. The second line has March 9, 2022 in yellow text. The Digitalgov logo in white is below the text.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2022-03-04-plain-language-compassion-help-people-in-crisis.md", "filepath" :"events/2022/03/2022-03-04-plain-language-compassion-help-people-in-crisis.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/03/2022-03-04-plain-language-compassion-help-people-in-crisis.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/03/2022-03-04-plain-language-compassion-help-people-in-crisis.md","slug" : "plain-language-compassion-help-people-in-crisis","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/03/09/plain-language-compassion-help-people-in-crisis/" },{"kicker" : "Plain Language","title" :"2021 Federal Plain Language Summit","deck" : "This summit will showcase Plain Language Community of Practice members’ experiences and successes in plain language: their projects, their efforts, their edits.","summary" : "On 9/21/21, PLAIN’s Fourth Federal PL Summit showcases federal employees’ plain language projects. Topics include COVID-19 agency responses, accessibility, user experience, and career enhancement.","date" : "2021-09-21T10:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey","katina-stapleton" : "Katina Stapleton"},"topics" : { "accessibility" : "Accessibility", "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "plain-language" : "Plain language", "professional-development" : "Professional development", "public-policy" : "Public policy", "research" : "Research", "social-media" : "Social media", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "plain-language-september-event-title-card", "alt" : "Title card image has multi-colored diagonal shapes with two lines of text on a black background. The first line has Fourth Annual Federal Plain Language Summit in white text. The second line has the date, September 21, 2021 in yellow text. The white Digital Gov flag logo appears below the text.", "width" : "960", "height" : "540", "credit" : "", "caption" : "", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"2021-09-14-2021-federal-plain-language-summit.md", "filepath" :"events/2021/09/2021-09-14-2021-federal-plain-language-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/09/2021-09-14-2021-federal-plain-language-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/09/2021-09-14-2021-federal-plain-language-summit.md","slug" : "2021-federal-plain-language-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/09/21/2021-federal-plain-language-summit/" },{"kicker" : "Analytics","title" :"FedRAMP \u0026 DAP Case Study Part 1: Assessing Analytics Strategy","deck" : "See how the FedRAMP team assessed their analytics objectives and key performance indicators (KPIs) prior to the launch of a redesigned site.","summary" : "In this two-part Analytics Case Study, we’ll speak with the GSA’s FedRAMP team about their analytics strategy, data collection, reporting, and subsequent decision-making for a new site launch.","date" : "2021-07-28T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden","freddie-blicher" : "Freddie Blicher","bsteele" : "Betsy Steele"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "dap-july-event-title-card", "alt" : "Title card image of multi-colored diagonal shapes with the lines of text on a black background. The first line has FedRAMP & DAP Case Study Part 1: Assessing Analytics Strategy in white text. The second line has July 28, 2021 in yellow text. The Digitalgov logo in white is below the text.", "width" : "960", "height" : "540", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-07-12-fedramp-dap-case-study-part-1-assessing-analytics-strategy.md", "filepath" :"events/2021/07/2021-07-12-fedramp-dap-case-study-part-1-assessing-analytics-strategy.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/07/2021-07-12-fedramp-dap-case-study-part-1-assessing-analytics-strategy.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/07/2021-07-12-fedramp-dap-case-study-part-1-assessing-analytics-strategy.md","slug" : "fedramp-dap-case-study-part-1-assessing-analytics-strategy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/07/28/fedramp-dap-case-study-part-1-assessing-analytics-strategy/" },{"kicker" : "User Experience","title" :"How Testing Your Documents Can Improve Plain Language Compliance","deck" : "Come work with Dr. Ginny Redish and learn three techniques for quick, easy ways to test documents’ usability.","summary" : "Usability testing isn’t only for websites. Come work with Dr. Ginny Redish and try out three techniques for quick and easy ways to test the usability of your documents.","date" : "2021-04-14T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ginny-redish" : "Ginny Redish","katherine-spivey" : "Katherine Spivey"},"topics" : { "content-strategy" : "Content strategy", "plain-language" : "Plain language", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2021-03-05-how-testing-your-documents-can-improve-plain-language-compliance.md", "filepath" :"events/2021/03/2021-03-05-how-testing-your-documents-can-improve-plain-language-compliance.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/03/2021-03-05-how-testing-your-documents-can-improve-plain-language-compliance.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/03/2021-03-05-how-testing-your-documents-can-improve-plain-language-compliance.md","slug" : "how-testing-your-documents-can-improve-plain-language-compliance","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/04/14/how-testing-your-documents-can-improve-plain-language-compliance/" },{"kicker" : "USPS","title" :"Customer Experience \u0026 Continuous Improvement: The USPS Digital Approach","summary" : "This presentation lays out USPS.com’s continuous improvement approach and how it combines analytics and customer feedback with iterative heuristic reviews, design, and usability testing to monitor, improve, and evolve the USPS.com CX.","date" : "2020-11-12T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jeff-pass" : "Jeff Pass","alexander-turgeon" : "Alexander Turgeon","matt-petrowski" : "Matt Petrowski"},"topics" : { "analytics" : "Analytics", "customer-experience" : "Customer experience", "information-collection" : "Information collection", "search-engine-optimization" : "Search engine optimization", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2020-10-20-customer-experience-continuous-improvement-the-usps-digital-approach.md", "filepath" :"events/2020/10/2020-10-20-customer-experience-continuous-improvement-the-usps-digital-approach.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/10/2020-10-20-customer-experience-continuous-improvement-the-usps-digital-approach.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/10/2020-10-20-customer-experience-continuous-improvement-the-usps-digital-approach.md","slug" : "customer-experience-continuous-improvement-the-usps-digital-approach","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/11/12/customer-experience-continuous-improvement-the-usps-digital-approach/" },{"kicker" : "User Experience","title" :"2020 Government UX Summit: July 28, 29, and 30","deck" : "","summary" : "A remote event covering user experience (UX) methods, service design, and managing UX in the government.","date" : "2020-07-28T11:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andrew-do" : "Andrew Do","angela-smithers" : "Angela Y. Smithers","anthony-j-schulzetenberg" : "Anthony J Schulzetenberg","brooke-dine" : "Brooke Dine","caroline-kyungae-smith" : "Caroline Kyungae Smith","christy-hermansen" : "Christy Hermansen","jean-fox" : "Jean Fox","jo-dwyer" : "Jo Dwyer","john-pull" : "John Pull","katherine-b-nammacher" : "Katherine B Nammacher","margo-kabel" : "Margo Kabel","maya-rhodan" : "Maya Rhodan","sarah-rigdon" : "Sarah Rigdon"},"topics" : { "design" : "Design", "product-and-project-management" : "Product and project management", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "ux-government-summit-2020", "alt" : "Government UX Summit 2020", "width" : "1280", "height" : "720", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-07-28-2020-government-ux-summit.md", "filepath" :"events/2020/07/2020-07-28-2020-government-ux-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/07/2020-07-28-2020-government-ux-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/07/2020-07-28-2020-government-ux-summit.md","slug" : "2020-government-ux-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/07/28/2020-government-ux-summit/" },{"title" :"Short Case Study: A/B Testing for Data-Driven Design","deck" : "","summary" : "See how our Office of Strategic Communication used A/B testing to resolve a difference of opinion within a cross-functional design team.","date" : "2020-06-23T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kristal-byrd" : "Kristal Byrd"},"topics" : { "communication" : "Communication", "design" : "Design", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2020-06-23-short-case-study-ab-testing-for.md", "filepath" :"events/2020/06/2020-06-23-short-case-study-ab-testing-for.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/06/2020-06-23-short-case-study-ab-testing-for.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/06/2020-06-23-short-case-study-ab-testing-for.md","slug" : "short-case-study-ab-testing-for","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/06/23/short-case-study-ab-testing-for/" },{"kicker" : "Multilingual","title" :"2020 Census Language Support in 59 Non-English Languages","deck" : "","summary" : "How the Census Bureau provided language assistance in 59 non-English languages for the 2020 Census.","date" : "2020-06-18T13:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jason-kopp" : "Jason Kopp","jennifer-kim" : "Jennifer Kim","lgodfrey" : "Laura Godfrey","marisa-hotchkiss" : "Marisa Hotchkiss"},"topics" : { "multilingual" : "Multilingual", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2020-06-18-2020-census-language-support-in-59.md", "filepath" :"events/2020/06/2020-06-18-2020-census-language-support-in-59.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/06/2020-06-18-2020-census-language-support-in-59.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/06/2020-06-18-2020-census-language-support-in-59.md","slug" : "2020-census-language-support-in-59","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/06/18/2020-census-language-support-in-59/" },{"title" :"An Introduction to the DHA Usability Lab","deck" : "Overview, Case Studies, and What’s Next","summary" : "Join us for an overview of the DHA Usability Lab, and the resources they provide to improve customer experience.","date" : "2019-04-16T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dr-julie-kinn" : "Dr. Julie Kinn"},"topics" : { "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2019-04-16-an-introduction-dha-usability-lab-overview-case-studies-whats-next.md", "filepath" :"events/2019/04/2019-04-16-an-introduction-dha-usability-lab-overview-case-studies-whats-next.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2019/04/2019-04-16-an-introduction-dha-usability-lab-overview-case-studies-whats-next.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2019/04/2019-04-16-an-introduction-dha-usability-lab-overview-case-studies-whats-next.md","slug" : "an-introduction-dha-usability-lab-overview-case-studies-whats-next","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/04/16/an-introduction-dha-usability-lab-overview-case-studies-whats-next/" },{"title" :"18F Methods","deck" : "A collection of tools that describe how teams can put human-centered design into practice.","summary" : "A collection of tools that describe how teams can put human-centered design into practice.","date" : "2019-04-02T17:25:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jeremyzilar" : "Jeremy Zilar"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "product-and-project-management" : "Product and project management", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"18f-methods.md", "filepath" :"resources/18f-methods.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/18f-methods.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/18f-methods.md","source" : "18f","source_url" : "https://methods.18f.gov/","slug" : "18f-methods","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/18f-methods/" },{"title" :"Introduction to remote moderated usability testing, part 1: What and why","deck" : "An introduction to usability testing, why it’s important, and how to talk about things that aren’t required to do a usability test","summary" : "","date" : "2018-12-10T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andrew-maier" : "Andrew Maier"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2018-12-10-an-introduction-usability-testing-why.md", "filepath" :"news/2018/12/2018-12-10-an-introduction-usability-testing-why.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2018/12/2018-12-10-an-introduction-usability-testing-why.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2018/12/2018-12-10-an-introduction-usability-testing-why.md","source" : "18f","source_url" : "https://18f.gsa.gov/2018/11/14/introduction-to-remote-moderated-usability-testing-part-1/","slug" : "an-introduction-usability-testing-why","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2018/12/10/an-introduction-usability-testing-why/" },{"title" :"Collaborating for Better Design, Technology, and User Experience","summary" : "Overview of initiatives across Federal government that focus on IT design, development and accessibility.","date" : "2018-08-30T12:18:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"john-sullivan" : "John Sullivan"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "product-and-project-management" : "Product and project management", "usability" : "Usability", "user-experience" : "User experience" },"featured_image" : { "uid" : "accessibility-stock-photo", "alt" : "Photo of two men working on mobile app development and design at a whiteboard." },"branch" : "bc-archive-content-3", "filename" :"2018-08-30-collaborating-for-better-design-technology-user-experience.md", "filepath" :"news/2018/08/2018-08-30-collaborating-for-better-design-technology-user-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2018/08/2018-08-30-collaborating-for-better-design-technology-user-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2018/08/2018-08-30-collaborating-for-better-design-technology-user-experience.md","slug" : "collaborating-for-better-design-technology-user-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2018/08/30/collaborating-for-better-design-technology-user-experience/" },{"title" :"Civic Service Design Tools + Tactics","deck" : "","summary" : "Join us for this hour long webinar to receive an introduction on the Civic Service Design Tools + Tactics, a set of practical ways to gather insights from the people who depend on your services in their own environments.","date" : "2018-07-26T15:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"caroline-bauer" : "Caroline Bauer","emily-herrick" : "Emily Herrick","mari-nakano" : "Mari Nakano"},"topics" : { "design" : "Design", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2018-07-26-civic-service-design-tools-tactics.md", "filepath" :"events/2018/07/2018-07-26-civic-service-design-tools-tactics.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2018/07/2018-07-26-civic-service-design-tools-tactics.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2018/07/2018-07-26-civic-service-design-tools-tactics.md","slug" : "civic-service-design-tools-tactics","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/07/26/civic-service-design-tools-tactics/" },{"title" :"Usability Testing with Steve Krug","deck" : "","summary" : "Join us for a 90-minute demonstration and talk with Steve Krug, where he will share how you can get started making usability fixes, no matter what your full-time job is.","date" : "2018-06-14T15:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"steve-krug" : "Steve Krug"},"topics" : { "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "usability-testing-steve-krug-ux", "alt" : "Title card graphic for the event has a grey background with multi-colored box shapes on the right side. In dark purple text, the first line says, User Experience Community of Practice. The section below has the title of the event in black bold text, Usability Testing with Steve Krug. Below in black text, says: Watch our 90-minute demonstration and talk with Steve Krug, where he will share how you can get started making usability fixes, no matter what your full-time job is. In the bottom left corner, is the blue Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name in black bold text, Digital.gov.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2018-06-14-usability-testing-with-steve-krug.md", "filepath" :"events/2018/06/2018-06-14-usability-testing-with-steve-krug.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2018/06/2018-06-14-usability-testing-with-steve-krug.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2018/06/2018-06-14-usability-testing-with-steve-krug.md","slug" : "usability-testing-with-steve-krug","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/06/14/usability-testing-with-steve-krug/" },{"title" :"Redesigning an Intranet Site\u0026#58; Final Stages, Launch, and Lessons Learned","summary" : "Helpful lessons from the National Center for Complementary and Integrative Health (NCCIH) on the redesign of an intranet.","date" : "2018-03-07T12:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"karla-blaine" : "Karla Blaine"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "product-and-project-management" : "Product and project management", "public-policy" : "Public policy", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"featured_image" : { "uid" : "featured-301-x-212-nih-logo-national-institutes-of-health", "alt" : "NIH logo" },"branch" : "bc-archive-content-3", "filename" :"2018-03-07-redesigning-an-intranet-site-final-stages-launch-lessons-learned.md", "filepath" :"news/2018/03/2018-03-07-redesigning-an-intranet-site-final-stages-launch-lessons-learned.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2018/03/2018-03-07-redesigning-an-intranet-site-final-stages-launch-lessons-learned.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2018/03/2018-03-07-redesigning-an-intranet-site-final-stages-launch-lessons-learned.md","slug" : "redesigning-an-intranet-site-final-stages-launch-lessons-learned","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2018/03/07/redesigning-an-intranet-site-final-stages-launch-lessons-learned/" },{"title" :"Finding Usability Testers: Tips from an Army Recruiter","summary" : "An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).","date" : "2017-09-28T14:50:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"meghan-lazier" : "Meghan Lazier"},"topics" : { "human-centered-design" : "Human-centered design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"featured_image" : { "uid" : "typing-on-laptop-close-up-littlehenrabi-istock-thinkstock-537275804", "alt" : "Close-up of hands typing on laptop." },"branch" : "bc-archive-content-3", "filename" :"2017-09-28-finding-usability-testers-tips-from-an-army-recruiter.md", "filepath" :"news/2017/09/2017-09-28-finding-usability-testers-tips-from-an-army-recruiter.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/09/2017-09-28-finding-usability-testers-tips-from-an-army-recruiter.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/09/2017-09-28-finding-usability-testers-tips-from-an-army-recruiter.md","slug" : "finding-usability-testers-tips-from-an-army-recruiter","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/09/28/finding-usability-testers-tips-from-an-army-recruiter/" },{"title" :"A Conversation With ITIF About the State of Federal Government Websites","summary" : "Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research.","date" : "2017-09-20T11:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "content-strategy" : "Content strategy", "design" : "Design", "mobile" : "Mobile", "plain-language" : "Plain language", "research" : "Research", "search-engine-optimization" : "Search engine optimization", "security" : "Security", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "itif-presentation-title-slide", "alt" : "", "width" : "600", "height" : "338", "credit" : "", "caption" : "", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"2017-09-20-a-conversation-with-itif-about-state-federal-government-websites.md", "filepath" :"news/2017/09/2017-09-20-a-conversation-with-itif-about-state-federal-government-websites.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/09/2017-09-20-a-conversation-with-itif-about-state-federal-government-websites.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/09/2017-09-20-a-conversation-with-itif-about-state-federal-government-websites.md","slug" : "a-conversation-with-itif-about-state-federal-government-websites","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/09/20/a-conversation-with-itif-about-state-federal-government-websites/" },{"title" :"New ITIF Report Inspires a Closer Look at Website Performance and Security—Here Is Where to Begin","summary" : "The Information Technology & Innovation Foundation (ITIF) recently published a report, Benchmarking U.S. Government Websites, that looks at the performance, security, and accessibility of the top 297 government websites.","date" : "2017-03-24T11:02:04-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"digitalgov-team" : "Digital.gov Team"},"topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "open-data" : "Open data", "plain-language" : "Plain language", "product-and-project-management" : "Product and project management", "research" : "Research", "search-engine-optimization" : "Search engine optimization", "security" : "Security", "software-engineering" : "Software engineering", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-03-24-new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin.md", "filepath" :"news/2017/03/2017-03-24-new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/03/2017-03-24-new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/03/2017-03-24-new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin.md","slug" : "new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/03/24/new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin/" },{"title" :"Accessibility for teams","deck" : "A ‘quick-start’ guide for embedding accessibility and inclusive design practices into your team’s workflow","summary" : "A ‘quick-start’ guide for embedding accessibility and inclusive design practices into your team’s workflow","date" : "2017-02-01T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "research" : "Research", "software-engineering" : "Software engineering", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "accessibility-for-teams-guide", "alt" : "Illustration of seven people in a meeting in office. One is standing, six, using laptops, are seated at a conference table. One employee is in a wheelchair.", "width" : "5800", "height" : "3379", "credit" : "", "caption" : "Color_life/iStock via Getty Images", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"_index.md", "filepath" :"guides/accessibility-for-teams/_index.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/guides/accessibility-for-teams/_index.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/guides/accessibility-for-teams/_index.md","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/accessibility-for-teams/" },{"title" :"Analytics Success Series: USA.gov","summary" : "USA.gov’s Analytics Success: using analytics data to inform design and responsivity to create a better experience for the user Last year, the USA.gov team found themselves facing a challenge. We were in need of a new content management system for our websites, USA.gov and Gobierno.USA.gov, which help people find and understand the most frequently requested","date" : "2016-10-17T11:00:04-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-kaufmann" : "David Kaufmann"},"topics" : { "analytics" : "Analytics", "open-data" : "Open data", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-10-17-analytics-success-series-usa-gov.md", "filepath" :"news/2016/10/2016-10-17-analytics-success-series-usa-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/10/2016-10-17-analytics-success-series-usa-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/10/2016-10-17-analytics-success-series-usa-gov.md","slug" : "analytics-success-series-usa-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/17/analytics-success-series-usa-gov/" },{"title" :"How Do You Redesign a ‘Dinosaur’? Redesigning an Intranet Site: the Beginning Stages","summary" : "Many content managers in the digital world understand the irrepressible desire to improve, fix, edit, add, and move things around. Indeed, it’s our job to nurture this ongoing process to create, update, test, update again. And, repeat! But, what about those sites or pages that seem to never crawl up to the ‘high-priority’ list and","date" : "2016-09-19T10:00:56-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"karla-blaine" : "Karla Blaine"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "information-architecture" : "Information architecture", "open-data" : "Open data", "product-and-project-management" : "Product and project management", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "archaeologist-and-student-excavating-mypurgatoryyears-royalty-free-getty-images-176511372", "alt" : "An archaeologist and her student using their trowels at a dig site.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Mypurgatoryyears/iStock/Thinkstock", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2016-09-19-how-do-you-redesign-a-dinosaur-redesigning-an-intranet-site-the-beginning-stages.md", "filepath" :"news/2016/09/2016-09-19-how-do-you-redesign-a-dinosaur-redesigning-an-intranet-site-the-beginning-stages.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-19-how-do-you-redesign-a-dinosaur-redesigning-an-intranet-site-the-beginning-stages.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-19-how-do-you-redesign-a-dinosaur-redesigning-an-intranet-site-the-beginning-stages.md","slug" : "how-do-you-redesign-a-dinosaur-redesigning-an-intranet-site-the-beginning-stages","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/19/how-do-you-redesign-a-dinosaur-redesigning-an-intranet-site-the-beginning-stages/" },{"title" :"Creative Usability Test Methods—or My Brief Career as a Robot Voice","summary" : "When you want to do a usability test, sometimes you have to step out of your comfort zone and get creative to get the job done. That’s just what happened to us. We’re well practiced at usability testing at USAGov—in person, remote, hallway tests, first-click tests—all of these things we manage without blinking an eye.","date" : "2016-08-31T12:00:42-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"joanne-mcgovern" : "Joanne McGovern"},"topics" : { "contact-centers" : "Contact centers", "customer-experience" : "Customer experience", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-08-31-creative-usability-test-methods-or-my-brief-career-as-a-robot-voice.md", "filepath" :"news/2016/08/2016-08-31-creative-usability-test-methods-or-my-brief-career-as-a-robot-voice.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/08/2016-08-31-creative-usability-test-methods-or-my-brief-career-as-a-robot-voice.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/08/2016-08-31-creative-usability-test-methods-or-my-brief-career-as-a-robot-voice.md","slug" : "creative-usability-test-methods-or-my-brief-career-as-a-robot-voice","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/08/31/creative-usability-test-methods-or-my-brief-career-as-a-robot-voice/" },{"title" :"The User-Centered Redesign of IdentityTheft.gov","summary" : "I first came across the redesigned IdentityTheft.gov on Reddit, of all places. Someone had posted a link to the Federal Trade Commission’s (FTC) newly redesigned site and wrote: I hope this never happens to any of you as the entire thing can be really stressful. The identitytheft.gov website is a true breath of fresh air…You","date" : "2016-06-01T14:30:14-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"melody-kramer" : "Melody Kramer"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-06-01-the-user-centered-redesign-of-identitytheft-gov.md", "filepath" :"news/2016/06/2016-06-01-the-user-centered-redesign-of-identitytheft-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/06/2016-06-01-the-user-centered-redesign-of-identitytheft-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/06/2016-06-01-the-user-centered-redesign-of-identitytheft-gov.md","slug" : "the-user-centered-redesign-of-identitytheft-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/06/01/the-user-centered-redesign-of-identitytheft-gov/" },{"title" :"Kids.Gov Reenvisioned","summary" : "At USAGov, we always put our customers first. In the wake of our rebranding efforts, our desire to create a positive user experience across the organization has pushed us to turn a scrutinous eye toward Kids.gov; a site focused on providing information and resources to parents, teachers, and kids.","date" : "2016-05-23T10:00:16-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"megan-fella" : "Megan Fella"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-05-23-kids-gov-reenvisioned.md", "filepath" :"news/2016/05/2016-05-23-kids-gov-reenvisioned.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/05/2016-05-23-kids-gov-reenvisioned.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/05/2016-05-23-kids-gov-reenvisioned.md","slug" : "kids-gov-reenvisioned","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/23/kids-gov-reenvisioned/" },{"title" :"UX vs. CX: What\u0026#8217;s the Dif? Part 2","summary" : "In honor of World Usability Day, which happened on November 12, we’d like to demystify two extremely important and oft-confusing acronyms—CX and UX. Customer Experience (CX) and User Experience (UX), while related, focus on different aspects of service delivery.","date" : "2015-11-20T11:10:26-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"rflagg" : "Rachel Flagg"},"topics" : { "customer-experience" : "Customer experience", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-11-20-ux-vs-cx-whats-the-dif-part-2.md", "filepath" :"news/2015/11/2015-11-20-ux-vs-cx-whats-the-dif-part-2.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/11/2015-11-20-ux-vs-cx-whats-the-dif-part-2.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/11/2015-11-20-ux-vs-cx-whats-the-dif-part-2.md","slug" : "ux-vs-cx-whats-the-dif-part-2","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/11/20/ux-vs-cx-whats-the-dif-part-2/" },{"title" :"Is Your Site Mobile-Friendly?","summary" : "What is mobile-friendly? Mobile-friendly simply means your visitors can use phones and tablets to visit your website and have a user-friendly experience. Many of us get toward the end of mobile site development and really do not know if what we created is “mobile-friendly.” We think we have followed all of the mobile best practices","date" : "2015-10-23T11:00:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-fern" : "David Fern"},"topics" : { "mobile" : "Mobile", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2015-10-23-is-your-site-mobile-friendly.md", "filepath" :"news/2015/10/2015-10-23-is-your-site-mobile-friendly.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/10/2015-10-23-is-your-site-mobile-friendly.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/10/2015-10-23-is-your-site-mobile-friendly.md","slug" : "is-your-site-mobile-friendly","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/23/is-your-site-mobile-friendly/" },{"title" :"Why Your User Experience Must Include Design for Accessibility","summary" : "Too often, usability and accessibility are confused with each other by our clients (stakeholders). They shouldn’t be, because while they are related, they are very different. So, how do you bring these two concepts together? They should really be working side-by-side throughout the ENTIRE process. This might seem like a no-brainer but it can be","date" : "2015-10-16T10:00:52-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"justin-dopke" : "Justin Dopke"},"topics" : { "accessibility" : "Accessibility", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-10-16-why-your-user-experience-must-include-design-for-accessibility.md", "filepath" :"news/2015/10/2015-10-16-why-your-user-experience-must-include-design-for-accessibility.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/10/2015-10-16-why-your-user-experience-must-include-design-for-accessibility.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/10/2015-10-16-why-your-user-experience-must-include-design-for-accessibility.md","slug" : "why-your-user-experience-must-include-design-for-accessibility","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/16/why-your-user-experience-must-include-design-for-accessibility/" },{"title" :"The Content Corner: Determining Your User\u0026#8217;s Needs","summary" : "I recently wrapped up a series of user interviews as part of a review of our judiciary-wide intranet in order to provide better digital services to our customers (and yes, our internal users are our customers, not just the general public).","date" : "2015-07-20T10:20:36-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tyrus-manuel" : "Tyrus Manuel"},"topics" : { "analytics" : "Analytics", "contact-centers" : "Contact centers", "content-strategy" : "Content strategy", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-07-20-the-content-corner-determining-your-users-needs.md", "filepath" :"news/2015/07/2015-07-20-the-content-corner-determining-your-users-needs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/07/2015-07-20-the-content-corner-determining-your-users-needs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/07/2015-07-20-the-content-corner-determining-your-users-needs.md","slug" : "the-content-corner-determining-your-users-needs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/20/the-content-corner-determining-your-users-needs/" },{"title" :"Helpful Resources to Make Your Content Mobile-Friendly","summary" : "Smartphones make up 75% of the mobile market—which makes mobile-friendliness a must for government agencies. With the recent update to Google’s search algorithm, or what some are calling Mobilegeddon, the case for building a mobile-friendly site becomes even stronger. For many government organizations, responsive Web design (RWD) has been the answer to their mobile question.","date" : "2015-05-04T10:00:43-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kdaniel" : "Kendrick Daniel"},"topics" : { "content-strategy" : "Content strategy", "mobile" : "Mobile", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2015-05-04-helpful-resources-to-help-make-your-content-mobile-friendly.md", "filepath" :"news/2015/05/2015-05-04-helpful-resources-to-help-make-your-content-mobile-friendly.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/05/2015-05-04-helpful-resources-to-help-make-your-content-mobile-friendly.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/05/2015-05-04-helpful-resources-to-help-make-your-content-mobile-friendly.md","slug" : "helpful-resources-to-help-make-your-content-mobile-friendly","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/04/helpful-resources-to-help-make-your-content-mobile-friendly/" },{"title" :"Trends on Tuesday: The Total Market Approach","summary" : "Your audience is not homogenous. No matter the agency, target audiences are not only diverse, they are diverse on a multitude of factors. Recently, evolving trends in multicultural marketing have gained attention as organizations adjust their marketing and outreach strategies to meet 21st century realities.","date" : "2015-04-21T10:00:13-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : { "multilingual" : "Multilingual", "product-and-project-management" : "Product and project management", "research" : "Research", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2015-04-21-trends-on-tuesday-the-total-market-approach.md", "filepath" :"news/2015/04/2015-04-21-trends-on-tuesday-the-total-market-approach.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/04/2015-04-21-trends-on-tuesday-the-total-market-approach.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/04/2015-04-21-trends-on-tuesday-the-total-market-approach.md","slug" : "trends-on-tuesday-the-total-market-approach","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/21/trends-on-tuesday-the-total-market-approach/" },{"title" :"Mobilegeddon: Government Edition","summary" : "Much is being said and written about the coming Mobilegeddon/Mopocalypse on April 21st—the day Google’s ranking algorithm will begin boosting results for mobile-friendly sites and penalizing mobile-unfriendly sites. While some agency websites are mobile-friendly, a great many are not. We will do well to pay attention—almost 25% of traffic on government websites is coming from","date" : "2015-04-15T14:15:42-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dmccleskey" : "Dawn Pointer McCleskey"},"topics" : { "mobile" : "Mobile", "plain-language" : "Plain language", "search" : "Search", "search-engine-optimization" : "Search engine optimization", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2015-04-15-mobilegeddon-government-edition.md", "filepath" :"news/2015/04/2015-04-15-mobilegeddon-government-edition.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/04/2015-04-15-mobilegeddon-government-edition.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/04/2015-04-15-mobilegeddon-government-edition.md","slug" : "mobilegeddon-government-edition","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/15/mobilegeddon-government-edition/" },{"title" :"Usability Testing with People Who Have Vision Impairment","summary" : "It’s a forgone conclusion that usability studies are effective in identifying weak points within a website, but what about testing people who are visually impaired? How hard is it to accommodate them? There are some additional challenges that you may encounter when conducting testing with people with disabilities; however, these challenges should not be considered","date" : "2015-04-10T11:10:21-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"stacey-sarris" : "Stacey Sarris"},"topics" : { "accessibility" : "Accessibility", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-04-10-usability-testing-with-people-who-have-vision-impairment-is-difficult-reality-or-perception.md", "filepath" :"news/2015/04/2015-04-10-usability-testing-with-people-who-have-vision-impairment-is-difficult-reality-or-perception.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/04/2015-04-10-usability-testing-with-people-who-have-vision-impairment-is-difficult-reality-or-perception.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/04/2015-04-10-usability-testing-with-people-who-have-vision-impairment-is-difficult-reality-or-perception.md","slug" : "usability-testing-with-people-who-have-vision-impairment-is-difficult-reality-or-perception","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/10/usability-testing-with-people-who-have-vision-impairment-is-difficult-reality-or-perception/" },{"title" :"CareerOneStop’s Newest Online Resources: Targeted to User Needs","summary" : "When the Employment and Training Administration’s CareerOneStop team embarked on a redesign of the site’s online career, training, and job resources, they didn’t dive right into the technical work. Instead, they embraced a user-centered approach that focused on the user experience (UX). Focusing on UX means taking a step back","date" : "2015-04-02T10:17:09-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kim-vitelli" : "Kim Vitelli","michael-harding" : "Michael Harding"},"topics" : { "mobile" : "Mobile", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-04-02-careeronestops-newest-online-resources-targeted-to-user-needs.md", "filepath" :"news/2015/04/2015-04-02-careeronestops-newest-online-resources-targeted-to-user-needs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/04/2015-04-02-careeronestops-newest-online-resources-targeted-to-user-needs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/04/2015-04-02-careeronestops-newest-online-resources-targeted-to-user-needs.md","slug" : "careeronestops-newest-online-resources-targeted-to-user-needs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/02/careeronestops-newest-online-resources-targeted-to-user-needs/" },{"title" :"Getting Started with Usability Testing","summary" : "At the U.S. Agency for International Development (USAID), our new open data policy will begin making more Agency-funded data broadly accessible to the public. It completely changes the way we do business, and it also means that in the coming years, the amount of data we","date" : "2015-03-19T02:10:54-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"laura-hughes" : "Laura Hughes"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "open-data" : "Open data", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-19-getting-started-with-usability-testing.md", "filepath" :"news/2015/03/2015-03-19-getting-started-with-usability-testing.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-19-getting-started-with-usability-testing.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-19-getting-started-with-usability-testing.md","slug" : "getting-started-with-usability-testing","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/19/getting-started-with-usability-testing/" },{"title" :"At Last: User Experience Performance Descriptions!","summary" : "To improve your digital systems with user experience (UX), you need people. And to get people in government, you need position descriptions. While DigitalGov has collected a wide variety of position descriptions,","date" : "2015-03-17T11:10:03-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-17-at-last-user-experience-performance-descriptions.md", "filepath" :"news/2015/03/2015-03-17-at-last-user-experience-performance-descriptions.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-17-at-last-user-experience-performance-descriptions.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-17-at-last-user-experience-performance-descriptions.md","slug" : "at-last-user-experience-performance-descriptions","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/17/at-last-user-experience-performance-descriptions/" },{"title" :"Why Your APIs Need Design Help","summary" : "Anything built should be built right. It doesn’t matter if it’s built of wood, carbon nanotubes or code. So it’s encouraging that the practice of User-Centered Design—getting customer feedback at every stage of a project—is catching on with","date" : "2015-03-16T10:00:28-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "application-programming-interface" : "Application programming interface", "human-centered-design" : "Human-centered design", "software-engineering" : "Software engineering", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-16-why-your-apis-need-design-help.md", "filepath" :"news/2015/03/2015-03-16-why-your-apis-need-design-help.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-16-why-your-apis-need-design-help.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-16-why-your-apis-need-design-help.md","slug" : "why-your-apis-need-design-help","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/16/why-your-apis-need-design-help/" },{"title" :"GoodGovUX Addresses UX of IT Contracts","summary" : "How do you define user experience (UX)? That was the question posed to more than 100 people at the GoodGovUX event at the Artisphere in Arlington, Virginia, on February 24th. Attendees learned how government can improve the user experience of digital products, from","date" : "2015-03-13T10:00:27-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jordan-higgins" : "Jordan Higgins"},"topics" : { "accessibility" : "Accessibility", "acquisition" : "Acquisition", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-13-goodgovux-addresses-ux-of-it-contracts.md", "filepath" :"news/2015/03/2015-03-13-goodgovux-addresses-ux-of-it-contracts.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-13-goodgovux-addresses-ux-of-it-contracts.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-13-goodgovux-addresses-ux-of-it-contracts.md","slug" : "goodgovux-addresses-ux-of-it-contracts","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/13/goodgovux-addresses-ux-of-it-contracts/" },{"title" :"The Content Corner: Performing a Content Audit","summary" : "Audit. It’s a word that generally has no positive connotations whatsoever. We hear the word audit and we think of tax audits or timesheet audits, etc. The word normally strikes fear or dread in the hearts of most mortals. But it is also a task that all websites will need to perform from time to","date" : "2015-03-09T10:00:21-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tyrus-manuel" : "Tyrus Manuel"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "data-visualization" : "Data visualization", "search-engine-optimization" : "Search engine optimization", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-09-the-content-corner-performing-a-content-audit.md", "filepath" :"news/2015/03/2015-03-09-the-content-corner-performing-a-content-audit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-09-the-content-corner-performing-a-content-audit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-09-the-content-corner-performing-a-content-audit.md","slug" : "the-content-corner-performing-a-content-audit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/09/the-content-corner-performing-a-content-audit/" },{"title" :"The Usability \u0026#8216;Aha!\u0026#8217; Moment: How to Turn Cynics into Converts","summary" : "User Experience (UX) is the comprehensive experience a person has when using a product or application, and usability is the ease of use (or lack thereof) when using it. Many of us have discovered the vast advantages of evaluating usability on our own; however, getting others to jump on board is often a different story.","date" : "2015-03-06T11:19:33-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"sarah-ward" : "Sarah Ward","deborah-bennett" : "Deborah Bennett"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-06-the-usability-aha-moment-how-to-turn-cynics-into-converts.md", "filepath" :"news/2015/03/2015-03-06-the-usability-aha-moment-how-to-turn-cynics-into-converts.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-06-the-usability-aha-moment-how-to-turn-cynics-into-converts.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-06-the-usability-aha-moment-how-to-turn-cynics-into-converts.md","slug" : "the-usability-aha-moment-how-to-turn-cynics-into-converts","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/06/the-usability-aha-moment-how-to-turn-cynics-into-converts/" },{"title" :"Avoid Weak ‘Links’ in Your Digital Chain","summary" : "Users don’t like surprises. Unexpected or unwanted content undermines the credibility of your agency and frustrates users who come to your website looking for specific information. Using links appropriately in your website content is one way to build trust with users, according to an article by Kara Pernice of the Nielsen Norman Group. Here’s a","date" : "2015-02-25T11:10:25-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "plain-language" : "Plain language", "search" : "Search", "search-engine-optimization" : "Search engine optimization", "trust" : "Trust", "usability" : "Usability", "user-experience" : "User experience", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-02-25-avoid-weak-links-in-your-digital-chain.md", "filepath" :"news/2015/02/2015-02-25-avoid-weak-links-in-your-digital-chain.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-25-avoid-weak-links-in-your-digital-chain.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-25-avoid-weak-links-in-your-digital-chain.md","slug" : "avoid-weak-links-in-your-digital-chain","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/25/avoid-weak-links-in-your-digital-chain/" },{"title" :"Accessibility Is (Not) Scary","summary" : "The word accessibility breeds misconceptions. Why? Because accessibility is something that scares you. Accessibility is hard. Accessibility needs people with specialized expertise. Accessibility problems often depend on the context of the website or Web application in question. Accessibility takes time. Accessibility is a legal mandate. Accessibility is a moral obligation. These statements are both true","date" : "2015-02-20T10:00:33-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-a-kennedy" : "David A. Kennedy"},"topics" : { "accessibility" : "Accessibility", "accessibility" : "Accessibility", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2015-02-20-accessibility-is-not-scary-2.md", "filepath" :"news/2015/02/2015-02-20-accessibility-is-not-scary-2.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-20-accessibility-is-not-scary-2.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-20-accessibility-is-not-scary-2.md","slug" : "accessibility-is-not-scary-2","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/20/accessibility-is-not-scary-2/" },{"title" :"Institutionalizing User Experience: Building Usability into Your Organization","summary" : "So, you have some systems or tools your customers or employees access. Maybe you want to put together a robust capability to conduct usability testing. How do you start formalizing user experience (UX) into your organization? Brad Ludlow at GSA tossed this topic out on the User Experience community listserv, and I’ve encapsulated the superb discussion that","date" : "2015-02-13T10:00:30-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"beth-martin" : "Beth Martin"},"topics" : { "analytics" : "Analytics", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-02-13-institutionalizing-user-experience-building-usability-into-your-organization.md", "filepath" :"news/2015/02/2015-02-13-institutionalizing-user-experience-building-usability-into-your-organization.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-13-institutionalizing-user-experience-building-usability-into-your-organization.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-13-institutionalizing-user-experience-building-usability-into-your-organization.md","slug" : "institutionalizing-user-experience-building-usability-into-your-organization","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/13/institutionalizing-user-experience-building-usability-into-your-organization/" },{"title" :"Top Task Usability: Design for Your Users","summary" : "Being able to design a website that users love is not too far away from being able to read their minds. While designers can’t read minds, that doesn’t stop them from using their website’s top tasks to make it seem like they can. A website’s top tasks include 5-10 tasks (depending on the scope of the","date" : "2015-02-06T10:10:11-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"joel-virothaisakun" : "Joël Virothaisakun"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-02-06-top-task-usability-design-for-your-users.md", "filepath" :"news/2015/02/2015-02-06-top-task-usability-design-for-your-users.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-06-top-task-usability-design-for-your-users.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-06-top-task-usability-design-for-your-users.md","slug" : "top-task-usability-design-for-your-users","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/06/top-task-usability-design-for-your-users/" },{"title" :"Past, Present, Future: Usability Testing at the National Library of Medicine","summary" : "Usability testing has provided our organization many important insights to improve our Web presence. Since the early 2000s, the National Library of Medicine (NLM)’s Web teams have actively sought and used usability testing tools; we have run “full service” usability testing almost yearly for various Web properties","date" : "2015-01-02T11:00:28-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"joanna-widzer" : "Joanna Widzer","katie-chan" : "Katie Chan","ray-bryson" : "Ray Bryson","dan-wendling" : "Dan Wendling"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-01-02-past-present-future-usability-testing-at-the-national-library-of-medicine.md", "filepath" :"news/2015/01/2015-01-02-past-present-future-usability-testing-at-the-national-library-of-medicine.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/01/2015-01-02-past-present-future-usability-testing-at-the-national-library-of-medicine.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/01/2015-01-02-past-present-future-usability-testing-at-the-national-library-of-medicine.md","slug" : "past-present-future-usability-testing-at-the-national-library-of-medicine","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/02/past-present-future-usability-testing-at-the-national-library-of-medicine/" },{"title" :"The Best E-gov Websites in the World","summary" : "In Design Secrets of the World’s Best e-Government Web Sites, the Asia-Pacific online communications powerhouse FutureGov singles out eight national e-government portals as the best-designed in the world, and identifies the best practices these sites exemplify. “Ultimately, these websites are the best in the world because they are designed to","date" : "2014-12-31T10:00:45-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"darlene-meskell" : "Darlene Meskell"},"topics" : { "content-strategy" : "Content strategy", "mobile" : "Mobile", "multilingual" : "Multilingual", "search-engine-optimization" : "Search engine optimization", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-12-31-the-best-e-gov-websites-in-the-world.md", "filepath" :"news/2014/12/2014-12-31-the-best-e-gov-websites-in-the-world.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/12/2014-12-31-the-best-e-gov-websites-in-the-world.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/12/2014-12-31-the-best-e-gov-websites-in-the-world.md","slug" : "the-best-e-gov-websites-in-the-world","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/31/the-best-e-gov-websites-in-the-world/" },{"title" :"Making Prototypes with Tools You Already Have","summary" : "They say that necessity is the mother of invention. For me, the necessity resulted from long product development cycles paired with short windows for user testing and little room for iteration. The “invention” was the discovery of a powerful set of tools for prototyping that are available on just about","date" : "2014-12-19T10:00:35-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"brandon-kopp" : "Brandon Kopp"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-12-19-making-prototypes-with-tools-you-already-have.md", "filepath" :"news/2014/12/2014-12-19-making-prototypes-with-tools-you-already-have.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/12/2014-12-19-making-prototypes-with-tools-you-already-have.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/12/2014-12-19-making-prototypes-with-tools-you-already-have.md","slug" : "making-prototypes-with-tools-you-already-have","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/19/making-prototypes-with-tools-you-already-have/" },{"title" :"Can You Crowdsource Your User Experience Research?","summary" : "In one sense, almost any type of user research is crowdsourced—you’re talking to people and using that information to improve your system. But in a true sense, crowdsourcing is more than just collecting information, it’s collaborating on it. We want to have real conversations, not one-time emailed suggestions without followups. So here’s a few tidbits","date" : "2014-12-09T12:00:34-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "application-programming-interface" : "Application programming interface", "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science", "design" : "Design", "mobile" : "Mobile", "open-data" : "Open data", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-12-09-can-you-crowdsource-your-user-experience-research.md", "filepath" :"news/2014/12/2014-12-09-can-you-crowdsource-your-user-experience-research.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/12/2014-12-09-can-you-crowdsource-your-user-experience-research.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/12/2014-12-09-can-you-crowdsource-your-user-experience-research.md","slug" : "can-you-crowdsource-your-user-experience-research","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/09/can-you-crowdsource-your-user-experience-research/" },{"title" :"Usability Events Round-Up: 2014","summary" : "This past year DigitalGov University has hosted at least one Usability event per month and we thought we’d give you a round-up of those events. After all, November 13th was World Usability Day. Since this year’s theme of World Usability Day is Engagement it would be great to take a look at the event recap","date" : "2014-11-26T10:00:07-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"apiazza" : "Alycia Piazza"},"topics" : { "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-11-26-usability-events-round-up-2014.md", "filepath" :"news/2014/11/2014-11-26-usability-events-round-up-2014.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/11/2014-11-26-usability-events-round-up-2014.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/11/2014-11-26-usability-events-round-up-2014.md","slug" : "usability-events-round-up-2014","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/26/usability-events-round-up-2014/" },{"title" :"Results: 2014 Federal User Experience Survey","summary" : "The Federal User Experience (UX) Survey helpsus to learn how we can best improve the effectiveness, ease-of-use, and value of federal digital systems by connecting their teams to their customers.","date" : "2014-11-21T10:00:29-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "information-collection" : "Information collection", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-11-21-results-2014-federal-user-experience-survey.md", "filepath" :"news/2014/11/2014-11-21-results-2014-federal-user-experience-survey.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/11/2014-11-21-results-2014-federal-user-experience-survey.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/11/2014-11-21-results-2014-federal-user-experience-survey.md","slug" : "results-2014-federal-user-experience-survey","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/21/results-2014-federal-user-experience-survey/" },{"title" :"User Experience Impossible: The Line Between Accessibility and Usability","summary" : "Bob goes to a popular federal government site, using his assistive technology, and starts reading a teaser for an article. Just below the teaser, there’s an embedded video on the page. He presses the tab key, trying to navigate to a link for the full article, but suddenly he’s trapped—he can’t tab past the video.","date" : "2014-11-17T10:00:39-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"angela-hooker" : "Angela Hooker"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-11-17-user-experience-impossible-the-line-between-accessibility-and-usability.md", "filepath" :"news/2014/11/2014-11-17-user-experience-impossible-the-line-between-accessibility-and-usability.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/11/2014-11-17-user-experience-impossible-the-line-between-accessibility-and-usability.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/11/2014-11-17-user-experience-impossible-the-line-between-accessibility-and-usability.md","slug" : "user-experience-impossible-the-line-between-accessibility-and-usability","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/17/user-experience-impossible-the-line-between-accessibility-and-usability/" },{"title" :"Institute of Education Sciences \u0026#8211; Usability Case Study","summary" : "After struggling with jargon-filled solicitations and a confusing website, some applicants were ready to give up on seeking grants from the Institute of Education Sciences (IES). Their complaints prompted a Plain Language makeover for the Institute’s funding materials. As the research arm of the U.S. Education Department, IES’s mission is to provide rigorous and relevant evidence","date" : "2014-11-14T10:00:32-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katina-stapleton" : "Katina Stapleton"},"topics" : { "plain-language" : "Plain language", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-11-14-institute-for-education-sciences-usability-case-study.md", "filepath" :"news/2014/11/2014-11-14-institute-for-education-sciences-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/11/2014-11-14-institute-for-education-sciences-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/11/2014-11-14-institute-for-education-sciences-usability-case-study.md","slug" : "institute-for-education-sciences-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/14/institute-for-education-sciences-usability-case-study/" },{"title" :"4 Tips on Great Survey Design","summary" : "Whether they pop up while perusing an e-commerce site or land in your inbox after your bumpy flight in from Chicago, surveys are used in many different industries to gauge customer satisfaction and glean insight into user motivations. They are a useful tool in the kit of a user experience designer or anyone","date" : "2014-11-10T10:00:40-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"georgia-gallavin" : "Georgia Gallavin"},"topics" : { "customer-experience" : "Customer experience", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-11-10-4-tips-on-great-survey-design.md", "filepath" :"news/2014/11/2014-11-10-4-tips-on-great-survey-design.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/11/2014-11-10-4-tips-on-great-survey-design.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/11/2014-11-10-4-tips-on-great-survey-design.md","slug" : "4-tips-on-great-survey-design","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/10/4-tips-on-great-survey-design/" },{"title" :"User Acceptance Testing Versus Usability Testing\u0026#8230;What\u0026#8217;s the Dif?","summary" : "Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing.","date" : "2014-10-06T10:00:50-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"joel-virothaisakun" : "Joël Virothaisakun"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-10-06-user-acceptance-testing-versus-usability-testing-whats-the-dif.md", "filepath" :"news/2014/10/2014-10-06-user-acceptance-testing-versus-usability-testing-whats-the-dif.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/10/2014-10-06-user-acceptance-testing-versus-usability-testing-whats-the-dif.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/10/2014-10-06-user-acceptance-testing-versus-usability-testing-whats-the-dif.md","slug" : "user-acceptance-testing-versus-usability-testing-whats-the-dif","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/10/06/user-acceptance-testing-versus-usability-testing-whats-the-dif/" },{"title" :"Finding Participants for User Experience Studies","summary" : "How do you find participants for your usability studies? I spoke recently with the User Experience Community of Practice about how we recruit participants for usability and cognitive studies at the U.S. Bureau of Labor Statistics (BLS). Hopefully I can give you some new ideas about recruiting volunteers to fuel your user research. At BLS, we","date" : "2014-09-08T10:30:35-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jean-fox" : "Jean Fox"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-09-08-finding-participants-for-user-experience-studies.md", "filepath" :"news/2014/09/2014-09-08-finding-participants-for-user-experience-studies.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/09/2014-09-08-finding-participants-for-user-experience-studies.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/09/2014-09-08-finding-participants-for-user-experience-studies.md","slug" : "finding-participants-for-user-experience-studies","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/09/08/finding-participants-for-user-experience-studies/" },{"title" :"National Cancer Institute Launches New User Experience Lab","summary" : "Why does a Cancer institute need a User Experience lab? Simply put: To learn about their customers—people living with cancer and those who care about them—and build the best possible products with them in mind. “Cancer has a journey and we wanted to create a","date" : "2014-09-04T10:00:47-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"pooja-sawant" : "Pooja Sawant","jonathan-rubin" : "Jonathan Rubin"},"topics" : { "analytics" : "Analytics", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-09-04-national-cancer-institute-launches-new-user-experience-lab.md", "filepath" :"news/2014/09/2014-09-04-national-cancer-institute-launches-new-user-experience-lab.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/09/2014-09-04-national-cancer-institute-launches-new-user-experience-lab.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/09/2014-09-04-national-cancer-institute-launches-new-user-experience-lab.md","slug" : "national-cancer-institute-launches-new-user-experience-lab","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/09/04/national-cancer-institute-launches-new-user-experience-lab/" },{"title" :"System Usability Scale (SUS): Improving Products Since 1986","summary" : "Trying to measure usability can be a head scratcher. How easy something is to use depends on where you are, who you are, and a number of other factors. Luckily in the world of usability, there exists a post-test survey known as the System Usability Scale, introduced in 1986 by an engineer named John Brooke,","date" : "2014-08-29T10:15:49-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"georgia-gallavin" : "Georgia Gallavin"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-08-29-system-usability-scale-improving-products-since-1986.md", "filepath" :"news/2014/08/2014-08-29-system-usability-scale-improving-products-since-1986.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-29-system-usability-scale-improving-products-since-1986.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-29-system-usability-scale-improving-products-since-1986.md","slug" : "system-usability-scale-improving-products-since-1986","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/29/system-usability-scale-improving-products-since-1986/" },{"title" :"API Usability Case Study: openFDA","summary" : "The API Usability Program brings together developers from agency APIs and the private sector to evaluate how the API can be improved to be more user friendly. Sean Herron of 18F, who was a key member of the openFDA developer team, shared with us some of the major insights gained from this latest API usability session.","date" : "2014-08-22T09:32:53-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"georgia-gallavin" : "Georgia Gallavin"},"topics" : { "application-programming-interface" : "Application programming interface", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-08-22-api-usability-case-study-openfda.md", "filepath" :"news/2014/08/2014-08-22-api-usability-case-study-openfda.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-22-api-usability-case-study-openfda.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-22-api-usability-case-study-openfda.md","slug" : "api-usability-case-study-openfda","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/22/api-usability-case-study-openfda/" },{"title" :"Redesigning with Customer Feedback: Child Support Enforcement Usability Case Study","summary" : "The Federal Office of Child Support Enforcement at the Administration for Children and Families had a visually appealing website after an agency-wide redesign of program websites. The problem: Key stakeholders complained they could no longer easily find needed information. Their feedback prompted us to facilitate a UX-minded focus group to recommend improvements that met both users’ business needs and the redesign goals.","date" : "2014-08-19T01:00:49-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"crystal-peeler" : "Crystal Peeler"},"topics" : { "customer-experience" : "Customer experience", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-08-19-redesigning-with-customer-feedback-child-support-enforcement-usability-case-study.md", "filepath" :"news/2014/08/2014-08-19-redesigning-with-customer-feedback-child-support-enforcement-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-19-redesigning-with-customer-feedback-child-support-enforcement-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-19-redesigning-with-customer-feedback-child-support-enforcement-usability-case-study.md","slug" : "redesigning-with-customer-feedback-child-support-enforcement-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/19/redesigning-with-customer-feedback-child-support-enforcement-usability-case-study/" },{"title" :"How to Choose a User Experience Technique","summary" : "The good news: Your boss is interested in User Experience! The news: She wants you to do something about it… NOW. Well, don’t be alarmed; you can start by figuring out two simple things.","date" : "2014-08-18T10:00:17-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"pooja-sawant" : "Pooja Sawant"},"topics" : { "customer-experience" : "Customer experience", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "how-ux-solves-problems-umbrella-image-by-dan-willis-uxcrank", "alt" : "A black line drawing of an open classic umbrella with a curved handle is on a light yellow background. Along the top in black text is, How U X Solves problems. The umbrella shows 6 tips, and each has an element of user experience in black script font. From left to right, they are: visual design, information architecture, interaction design, usability, user research, and content strategy. In the bottom right corner is, Image by Dan Willis (@uxcrank).", "width" : "620", "height" : "461", "credit" : "", "caption" : "Dan Willis, @uxcrank", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"2014-08-18-how-to-choose-a-user-experience-technique.md", "filepath" :"news/2014/08/2014-08-18-how-to-choose-a-user-experience-technique.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-18-how-to-choose-a-user-experience-technique.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-18-how-to-choose-a-user-experience-technique.md","slug" : "how-to-choose-a-user-experience-technique","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/18/how-to-choose-a-user-experience-technique/" },{"title" :"Census PoP Quiz Mobile App Challenges Knowledge of State Statistics","summary" : "The U.S. Census Bureau today released Census PoP Quiz, a new interactive mobile application that challenges users’ knowledge of demographic facts for all 50 states and the District of Columbia. The new app, which draws from the Census Bureau’s American Community Survey, aims to raise","date" : "2014-08-14T13:29:36-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "mobile" : "Mobile", "open-data" : "Open data", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2014-08-14-census-pop-quiz-mobile-app-challenges-knowledge-of-state-statistics.md", "filepath" :"news/2014/08/2014-08-14-census-pop-quiz-mobile-app-challenges-knowledge-of-state-statistics.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-14-census-pop-quiz-mobile-app-challenges-knowledge-of-state-statistics.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-14-census-pop-quiz-mobile-app-challenges-knowledge-of-state-statistics.md","slug" : "census-pop-quiz-mobile-app-challenges-knowledge-of-state-statistics","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/14/census-pop-quiz-mobile-app-challenges-knowledge-of-state-statistics/" },{"title" :"Heat Mapping Case Study: Epa.gov Homepage","summary" : "Most people relate the term “heat map” with something they see during the weather forecast on the nightly news, those colorful maps that vividly illustrate how hot it’s going to be during an impending heat wave. The word “heat map” may not usually however, conjure up images of a widely used Web usability tool; but for those","date" : "2014-08-12T11:00:17-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"georgia-gallavin" : "Georgia Gallavin"},"topics" : { "analytics" : "Analytics", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-08-12-heat-mapping-case-study-epa-gov-homepage.md", "filepath" :"news/2014/08/2014-08-12-heat-mapping-case-study-epa-gov-homepage.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-12-heat-mapping-case-study-epa-gov-homepage.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-12-heat-mapping-case-study-epa-gov-homepage.md","slug" : "heat-mapping-case-study-epa-gov-homepage","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/12/heat-mapping-case-study-epa-gov-homepage/" },{"title" :"Design Sketching: The Easiest Prototype Method Ever","summary" : "When it comes to Web and software design, the pen(cil) is often mightier than the Design Suite. What I mean is: Tech is cool, but don’t fall under its spell. It’s often when you remove the technological layers between you and your thoughts that the best ideas sprout. You’ve heard of great ideas that started","date" : "2014-08-08T10:00:19-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "design" : "Design", "mobile" : "Mobile", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-08-08-design-sketching-the-easiest-prototype-method-ever.md", "filepath" :"news/2014/08/2014-08-08-design-sketching-the-easiest-prototype-method-ever.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/08/2014-08-08-design-sketching-the-easiest-prototype-method-ever.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/08/2014-08-08-design-sketching-the-easiest-prototype-method-ever.md","slug" : "design-sketching-the-easiest-prototype-method-ever","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/08/design-sketching-the-easiest-prototype-method-ever/" },{"title" :"Using Top Tasks to be Top-Notch: Federal Reserve Board Usability Case Study","summary" : "In 2012, the Federal Reserve Board used the Top-task methodology to redesign our intranet, called Inside the Board, which had not been significantly updated since it was launched in 1995. After determining the top tasks the audience needs to accomplish on a website, you can run usability tests to gain knowledge and improve the site. The project","date" : "2014-07-02T13:51:51-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ben-rosset" : "Ben Rosset"},"topics" : { "content-strategy" : "Content strategy", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-07-02-using-top-tasks-to-be-top-notch-federal-reserve-board-usability-case-study.md", "filepath" :"news/2014/07/2014-07-02-using-top-tasks-to-be-top-notch-federal-reserve-board-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/07/2014-07-02-using-top-tasks-to-be-top-notch-federal-reserve-board-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/07/2014-07-02-using-top-tasks-to-be-top-notch-federal-reserve-board-usability-case-study.md","slug" : "using-top-tasks-to-be-top-notch-federal-reserve-board-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/07/02/using-top-tasks-to-be-top-notch-federal-reserve-board-usability-case-study/" },{"title" :"Using Analytics to Create Change: USA.gov Usability Case Study","summary" : "While many people tout the death of the home page, it’s still an important piece of the user experience on USA.gov. In 2013, 30 percent of all sessions on USA.gov included the home page—that’s 8.67 million sessions. The numbers for GobiernoUSA.gov are even higher—79 percent of all sessions included the home page. According to Jakob Nielsen, “A","date" : "2014-07-01T13:00:38-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"michelle-chronister" : "Michelle Chronister"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "mobile" : "Mobile", "multilingual" : "Multilingual", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-07-01-using-analytics-to-create-change-usa-gov-usability-case-study.md", "filepath" :"news/2014/07/2014-07-01-using-analytics-to-create-change-usa-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/07/2014-07-01-using-analytics-to-create-change-usa-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/07/2014-07-01-using-analytics-to-create-change-usa-gov-usability-case-study.md","slug" : "using-analytics-to-create-change-usa-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/07/01/using-analytics-to-create-change-usa-gov-usability-case-study/" },{"title" :"Consumer Action Handbook \u0026#8211; Usability Case Study","summary" : "The Consumer Action Handbook is a guide to making smarter decisions with your money. It’s print and online formats, available in English and Spanish, include a compilation of buying tips from across government agencies, updates on the latest scams, and a robust consumer contact directory.","date" : "2014-06-06T10:00:32-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden","marietta-jelks" : "Marietta Jelks"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-06-06-consumer-action-handbook-usability-case-study.md", "filepath" :"news/2014/06/2014-06-06-consumer-action-handbook-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/06/2014-06-06-consumer-action-handbook-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/06/2014-06-06-consumer-action-handbook-usability-case-study.md","slug" : "consumer-action-handbook-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/06/consumer-action-handbook-usability-case-study/" },{"title" :"Ignite with Us","summary" : "Have a DigitalGov success?—published an API? Got buy-in from leadership? Changed a part of your customer-service paradigm? Developed a cool dashboard? Got the app out the door? Heck! Have you prototyped a wearable, drivable or flyable? Have a DigitalGov opinion?—think we should be focusing more or less on something? Have an idea on how to","date" : "2014-05-21T15:00:05-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"apiazza" : "Alycia Piazza"},"topics" : { "analytics" : "Analytics", "application-programming-interface" : "Application programming interface", "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "innovation" : "Innovation", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "social-media" : "Social media", "software-engineering" : "Software engineering", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-21-ignite-with-us.md", "filepath" :"news/2014/05/2014-05-21-ignite-with-us.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-21-ignite-with-us.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-21-ignite-with-us.md","slug" : "ignite-with-us","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/21/ignite-with-us/" },{"title" :"The Road to Better Websites Gets Easier with Usability Walkthroughs","summary" : "The road to more user-friendly government websites does not have to be long and scary. In fact, there is a growing network of people and resources to guide you along the way. My office in the National Oceanic and Atmospheric Administration (NOAA) has been fortunate enough to benefit from some of this support, most recently","date" : "2014-05-21T10:00:45-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ashley-braun" : "Ashley Braun"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-21-the-road-to-better-websites-gets-easier-with-usability-walkthroughs.md", "filepath" :"news/2014/05/2014-05-21-the-road-to-better-websites-gets-easier-with-usability-walkthroughs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-21-the-road-to-better-websites-gets-easier-with-usability-walkthroughs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-21-the-road-to-better-websites-gets-easier-with-usability-walkthroughs.md","slug" : "the-road-to-better-websites-gets-easier-with-usability-walkthroughs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/21/the-road-to-better-websites-gets-easier-with-usability-walkthroughs/" },{"title" :"Packaging Up API Usability Testing for Agency Reuse","summary" : "Over the past year, a GSA collaboration has seen a project that offers API Usability Testing to federal agencies go from the pilot stage to a regular, robust series. Already, 13 agencies and programs have participated, and several more participate with every monthly session","date" : "2014-05-20T01:00:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"gray-brooks" : "Gray Brooks"},"topics" : { "application-programming-interface" : "Application programming interface", "open-source" : "Open source", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-20-packaging-up-api-usability-testing-for-agency-reuse.md", "filepath" :"news/2014/05/2014-05-20-packaging-up-api-usability-testing-for-agency-reuse.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-20-packaging-up-api-usability-testing-for-agency-reuse.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-20-packaging-up-api-usability-testing-for-agency-reuse.md","slug" : "packaging-up-api-usability-testing-for-agency-reuse","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/20/packaging-up-api-usability-testing-for-agency-reuse/" },{"title" :"What Is a \u0026#8220;Terms of Service\u0026#8221; and How Do I Get One?","summary" : "Imagine this: You just found a great online tool that can help you do your federal job 100% better. You’re all ready to download it and start conquering the world when someone asks, “Have you checked the Terms of Service?” You’re not sure what they’re","date" : "2014-05-13T10:00:33-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "product-and-project-management" : "Product and project management", "social-media" : "Social media", "terms-of-service" : "Terms of service", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-05-13-what-is-a-terms-of-service-and-how-do-i-get-one.md", "filepath" :"news/2014/05/2014-05-13-what-is-a-terms-of-service-and-how-do-i-get-one.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-13-what-is-a-terms-of-service-and-how-do-i-get-one.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-13-what-is-a-terms-of-service-and-how-do-i-get-one.md","slug" : "what-is-a-terms-of-service-and-how-do-i-get-one","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/13/what-is-a-terms-of-service-and-how-do-i-get-one/" },{"title" :"GSA Acquisition Portal \u0026#8211; Usability Case Study","summary" : "Incorporating usability testing throughout the entire design process, especially before launch, allows you catch glitches and/or make design changes prior to anyone seeing it live. When more than minor adjustments need to be made to your site, it’s much better to have completed them before the public sees it. For Christina Mullins, a Contracting Officer","date" : "2014-04-21T10:00:24-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : { "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-04-21-usability-case-study-gsa-acquisition-portal.md", "filepath" :"news/2014/04/2014-04-21-usability-case-study-gsa-acquisition-portal.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-21-usability-case-study-gsa-acquisition-portal.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-21-usability-case-study-gsa-acquisition-portal.md","slug" : "usability-case-study-gsa-acquisition-portal","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/21/usability-case-study-gsa-acquisition-portal/" },{"title" :"NOAA National Ocean Service \u0026#8211; Usability Case Study","summary" : "For a small shop with a small staff, limited time, and a small budget, redesigning a website (and testing that redesign for usability) can be daunting. At least it seemed so to us when we redesigned the National Oceanic and Atmospheric Administration (NOAA)’s National Ocean Service website in November of 2013. We met the challenge","date" : "2014-04-14T10:00:04-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"troy-kitch" : "Troy Kitch"},"topics" : { "design" : "Design", "research" : "Research", "search" : "Search", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-04-14-noaa-national-ocean-service-usability-case-study.md", "filepath" :"news/2014/04/2014-04-14-noaa-national-ocean-service-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-14-noaa-national-ocean-service-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-14-noaa-national-ocean-service-usability-case-study.md","slug" : "noaa-national-ocean-service-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/14/noaa-national-ocean-service-usability-case-study/" },{"title" :"FDA Consumer Graphics \u0026#8211; Usability Case Study","summary" : "User testing isn’t just for websites—it’s for any product that has an audience. Which is everything, really. And that includes print materials, signage and infographics as well. Focusing on the User Experience is especially vital for the U.S. Food and Drug Administration (FDA), which is committed to effectively communicating about products that affect the public","date" : "2014-04-09T10:00:33-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "data-visualization" : "Data visualization", "design" : "Design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-04-09-usability-case-study-fda-consumer-graphics.md", "filepath" :"news/2014/04/2014-04-09-usability-case-study-fda-consumer-graphics.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-09-usability-case-study-fda-consumer-graphics.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-09-usability-case-study-fda-consumer-graphics.md","slug" : "usability-case-study-fda-consumer-graphics","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/09/usability-case-study-fda-consumer-graphics/" },{"title" :"Heatmapping Tools Show What\u0026#8217;s \u0026#8220;Hot\u0026#8221; on Your Pages","summary" : "Most analytics tools can tell you how many times a link on your page is clicked on, but they can’t help you draw conclusions about a page with just a mere list of top links. A tool called a heatmap turns data into a data visualization, so you can more easily see how people are","date" : "2014-04-04T10:00:37-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-04-04-heatmapping-tools-show-whats-hot-on-your-pages.md", "filepath" :"news/2014/04/2014-04-04-heatmapping-tools-show-whats-hot-on-your-pages.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-04-heatmapping-tools-show-whats-hot-on-your-pages.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-04-heatmapping-tools-show-whats-hot-on-your-pages.md","slug" : "heatmapping-tools-show-whats-hot-on-your-pages","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/04/heatmapping-tools-show-whats-hot-on-your-pages/" },{"title" :"Kids.gov \u0026#8211; Usability Case Study","summary" : "Launched back in 2001, Kids.gov has the unenviable task of trying to keep pace with the rapidly changing online habits of youngsters.","date" : "2014-04-02T10:00:02-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "design" : "Design", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-04-02-kids-gov-usability-case-study.md", "filepath" :"news/2014/04/2014-04-02-kids-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-02-kids-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-02-kids-gov-usability-case-study.md","slug" : "kids-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/02/kids-gov-usability-case-study/" },{"title" :"Measuring User Experience: A Few Tips","summary" : "With a calculated process, the right tools, and a staff willing to make it work, you can measure user experience (UX) on your websites and implement usability changes that show results. In a recent DigitalGov University webinar entitled “Measuring User Experience”, UX supporters and practitioners heard from Achaia Walton, Senior Digital Analyst at the Department","date" : "2014-03-26T10:00:24-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-03-26-measuring-user-experience-a-few-tips.md", "filepath" :"news/2014/03/2014-03-26-measuring-user-experience-a-few-tips.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/03/2014-03-26-measuring-user-experience-a-few-tips.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/03/2014-03-26-measuring-user-experience-a-few-tips.md","slug" : "measuring-user-experience-a-few-tips","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/03/26/measuring-user-experience-a-few-tips/" },{"title" :"Data.gov \u0026#8211; Usability Case Study","summary" : "We all know listening to your customers is important. Not just reading their comments, but talking to them, actually getting in a room with them, and having them test your product. But if basing a whole-scale redesign around one series of user conversations makes you nervous – it should. That’s because sometimes when we listen,","date" : "2014-03-18T08:42:54-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "design" : "Design", "open-data" : "Open data", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2014-03-18-data-gov-usability-case-study.md", "filepath" :"news/2014/03/2014-03-18-data-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/03/2014-03-18-data-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/03/2014-03-18-data-gov-usability-case-study.md","slug" : "data-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/03/18/data-gov-usability-case-study/" },{"title" :"Mobile Tester: Usability Short Reads: Learning from others’ mistakes","summary" : "Over the last 18 months, the intrepid Mobile Gov team has worked with you to prioritize a set of guidelines and recommendations for good mobile user experience; categories are ranked by priority and tagged by user experience concepts such as information architecture, content, functionality, design, trustworthiness, and user context. The primary purpose of this set is","date" : "2014-02-28T09:00:34-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "mobile" : "Mobile", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2014-02-28-mobile-tester-usability-short-reads-learning-from-others-mistakes.md", "filepath" :"news/2014/02/2014-02-28-mobile-tester-usability-short-reads-learning-from-others-mistakes.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/02/2014-02-28-mobile-tester-usability-short-reads-learning-from-others-mistakes.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/02/2014-02-28-mobile-tester-usability-short-reads-learning-from-others-mistakes.md","slug" : "mobile-tester-usability-short-reads-learning-from-others-mistakes","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/28/mobile-tester-usability-short-reads-learning-from-others-mistakes/" },{"title" :"Usability Starter Kit","summary" : "Here are some tools and templates to help you create better user experiences.","date" : "2014-01-16T11:28:18-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"digitalgov-user-experience-program-usability-starter-kit.md", "filepath" :"resources/digitalgov-user-experience-program-usability-starter-kit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/digitalgov-user-experience-program-usability-starter-kit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/digitalgov-user-experience-program-usability-starter-kit.md","slug" : "digitalgov-user-experience-resources/digitalgov-user-experience-program-usability-starter-kit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-usability-starter-kit/" },{"title" :"Fueleconomy.gov \u0026#8211; Extended Case Study","summary" : "Like any valid business decision, User Experience work should produce results and demonstrable impact. To see a list of screenshots from websites we’ve improved, visit the rest of our Usability Case Studies. Or see a more complete case study below. Case Study: Fueleconomy.gov Mobile Site In December of 2012","date" : "2014-01-16T11:01:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : { "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"digitalgov-user-experience-program-results-and-case-studies.md", "filepath" :"resources/digitalgov-user-experience-program-results-and-case-studies.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/digitalgov-user-experience-program-results-and-case-studies.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/digitalgov-user-experience-program-results-and-case-studies.md","slug" : "digitalgov-user-experience-resources/digitalgov-user-experience-program-results-and-case-studies","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-results-and-case-studies/" },{"title" :"Citizen Needs Come First for UK Websites","summary" : "We have long believed that “governments learn best from other governments” and encourage far-ranging discussions with experts from other countries, as well as state and local governments. An example of this came to fruition when Michael Bracken, creator and director of the United Kingdom’s Government Digital Service, spoke to","date" : "2013-12-19T01:02:31-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"darlene-meskell" : "Darlene Meskell"},"topics" : { "innovation" : "Innovation", "product-and-project-management" : "Product and project management", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-12-19-citizen-needs-come-first-for-uk-websites.md", "filepath" :"news/2013/12/2013-12-19-citizen-needs-come-first-for-uk-websites.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/12/2013-12-19-citizen-needs-come-first-for-uk-websites.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/12/2013-12-19-citizen-needs-come-first-for-uk-websites.md","slug" : "citizen-needs-come-first-for-uk-websites","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/12/19/citizen-needs-come-first-for-uk-websites/" },{"title" :"U.S. Census Bureau Dwellr App","summary" : "The pursuit of happiness for many of us might mean a fresh new start and a new place to call home. But where? In such a large and diverse country as ours, the choices can seem endless — and overwhelming. Now, your data friendly U.S. Census Bureau has harnessed the power","date" : "2013-12-05T12:51:29-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "application-programming-interface" : "Application programming interface", "mobile" : "Mobile", "software-engineering" : "Software engineering", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2013-12-05-u-s-census-bureau-dwellr-app.md", "filepath" :"news/2013/12/2013-12-05-u-s-census-bureau-dwellr-app.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/12/2013-12-05-u-s-census-bureau-dwellr-app.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/12/2013-12-05-u-s-census-bureau-dwellr-app.md","slug" : "u-s-census-bureau-dwellr-app","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/12/05/u-s-census-bureau-dwellr-app/" },{"title" :"Creating Cross-Channel Experiences","summary" : "One of the most important jobs for an organization is to think about the entire ecosystem of their brand and what the user experience is across each channel. Whether it is through accessing information on your site through various devices, calling a help line, engaging through social media, and/or having a face-to-face conversation, there may","date" : "2013-11-18T10:40:09-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katie-messner" : "Katie Messner"},"topics" : { "content-strategy" : "Content strategy", "content-strategy" : "Content strategy", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-11-18-creating-cross-channel-experiences.md", "filepath" :"news/2013/11/2013-11-18-creating-cross-channel-experiences.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/11/2013-11-18-creating-cross-channel-experiences.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/11/2013-11-18-creating-cross-channel-experiences.md","slug" : "creating-cross-channel-experiences","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/11/18/creating-cross-channel-experiences/" },{"title" :"Looking at User Experience through Two Lenses","summary" : "Usability and accessibility are slightly different lenses to assess user experience. It is possible to be strong in one area and weak in the other. Using either approach alone could result in an inaccurate view of your site’s user experience. Evaluating your website with both usability and accessibility in mind gives all users the best","date" : "2013-08-30T08:31:17-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katie-messner" : "Katie Messner"},"topics" : { "accessibility" : "Accessibility", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-08-30-usability-and-accessibility-looking-at-user-experience-through-two-lenses.md", "filepath" :"news/2013/08/2013-08-30-usability-and-accessibility-looking-at-user-experience-through-two-lenses.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/08/2013-08-30-usability-and-accessibility-looking-at-user-experience-through-two-lenses.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/08/2013-08-30-usability-and-accessibility-looking-at-user-experience-through-two-lenses.md","slug" : "usability-and-accessibility-looking-at-user-experience-through-two-lenses","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/08/30/usability-and-accessibility-looking-at-user-experience-through-two-lenses/" },{"title" :"Mobile Product Accessibility Testing Resources","summary" : "Accessibility testing is a subset of usability testing and is the inclusive practice of making websites and mobile applications usable by people of all abilities and disabilities. You do this by testing mobile websites and/or applications on all leading browsers, mobile devices and screen readers. This article was developed as part of the Mobile Application","date" : "2013-07-31T10:34:45-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "mobile" : "Mobile", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-07-31-mobile-product-accessibility-testing-resources.md", "filepath" :"news/2013/07/2013-07-31-mobile-product-accessibility-testing-resources.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/07/2013-07-31-mobile-product-accessibility-testing-resources.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/07/2013-07-31-mobile-product-accessibility-testing-resources.md","slug" : "mobile-product-accessibility-testing-resources","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/07/31/mobile-product-accessibility-testing-resources/" },{"title" :"Improving the User Experience with the Usability.gov Reboot","summary" : "Plan and analyze. Write and design. Test and refine. As Web Manager for Usability.gov, I have found that taking a user-centered approach is vital each time you improve or build a digital product, especially when the content is about improving user","date" : "2013-07-30T09:03:17-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katie-messner" : "Katie Messner"},"topics" : { "content-strategy" : "Content strategy", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-07-30-improving-the-user-experience-with-the-usability-gov-reboot.md", "filepath" :"news/2013/07/2013-07-30-improving-the-user-experience-with-the-usability-gov-reboot.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/07/2013-07-30-improving-the-user-experience-with-the-usability-gov-reboot.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/07/2013-07-30-improving-the-user-experience-with-the-usability-gov-reboot.md","slug" : "improving-the-user-experience-with-the-usability-gov-reboot","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/07/30/improving-the-user-experience-with-the-usability-gov-reboot/" },{"title" :"Digital Metrics for Federal Agencies","summary" : "Digital metrics are critical for measuring, analyzing, and reporting on the effectiveness of your Web, mobile, social media, and other digital channels. Every agency should have a metrics strategy to measure performance, customer satisfaction, and engagement, and use the data to make continuous improvements to serve its customers. Part 1: Common Metrics: Guidance, Best Practices, and","date" : "2013-07-15T11:41:47-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"marina-fox" : "Marina Fox"},"topics" : { "analytics" : "Analytics", "customer-experience" : "Customer experience", "mobile" : "Mobile", "social-media" : "Social media", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2013-07-15-digital-metrics-for-federal-agencies.md", "filepath" :"news/2013/07/2013-07-15-digital-metrics-for-federal-agencies.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/07/2013-07-15-digital-metrics-for-federal-agencies.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/07/2013-07-15-digital-metrics-for-federal-agencies.md","slug" : "digital-metrics-for-federal-agencies","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/07/15/digital-metrics-for-federal-agencies/" },{"title" :"Business.USA.gov \u0026#8211; Usability Case Study","summary" : "When redesigning a site, it’s easy to place menu items, text and other content wherever you can make them fit. It’s harder to take a step back and ask the strategic question: Is this the best place for this? A good rule of thumb is to never make any changes randomly—base your decisions on user","date" : "2013-07-02T11:14:32-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-07-02-business-usa-gov-usability-case-study.md", "filepath" :"news/2013/07/2013-07-02-business-usa-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/07/2013-07-02-business-usa-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/07/2013-07-02-business-usa-gov-usability-case-study.md","slug" : "business-usa-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/07/02/business-usa-gov-usability-case-study/" },{"title" :"Fueleconomy.gov \u0026#8211; Usability Case Study","summary" : "Many technical websites have a hard time explaining information to the general public. This happens because users don’t understand the industry-specific or scientific terms. Fortunately, solutions to these problems are fairly easy—changing menu and navigation item text, or adding a line of explanatory text on key pages or complex graphics. The DigitalGov User Experience Program","date" : "2013-07-02T11:08:48-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-07-02-fueleconomy-gov-usability-case-study.md", "filepath" :"news/2013/07/2013-07-02-fueleconomy-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/07/2013-07-02-fueleconomy-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/07/2013-07-02-fueleconomy-gov-usability-case-study.md","slug" : "fueleconomy-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/07/02/fueleconomy-gov-usability-case-study/" },{"title" :"Army.mil \u0026#8211; Usability Case Study","summary" : "If you want to make a website more efficient and user friendly, then it’s not enough just to have your most valuable information on the site. People are busy—they want to find what they’re looking for, and they want it fast. You don’t always need to redesign an entire site to make things easier to","date" : "2013-06-19T12:11:35-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-06-19-army-mil-usability-case-study.md", "filepath" :"news/2013/06/2013-06-19-army-mil-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/06/2013-06-19-army-mil-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/06/2013-06-19-army-mil-usability-case-study.md","slug" : "army-mil-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/06/19/army-mil-usability-case-study/" },{"title" :"ATF.gov \u0026#8211; Usability Case Study","summary" : "The Bureau of Alcohol, Tobacco, Firearms, and Explosives has some really valuable information for the public that a lot of people search for on ATF.gov. It’s important that the information is easily and quickly accessible. Government agencies reach a wide audience with their information, so making sure everyone can understand your content is important. The DigitalGov User","date" : "2013-04-29T12:21:56-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-04-29-atf-gov-usability-case-study.md", "filepath" :"news/2013/04/2013-04-29-atf-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/04/2013-04-29-atf-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/04/2013-04-29-atf-gov-usability-case-study.md","slug" : "atf-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/04/29/atf-gov-usability-case-study/" },{"title" :"How to Do Usability Testing with Kids","summary" : "What do kids know about Web design? As we found out, quite a lot. Recently our DigitalGov User Experience Program teamed up with the Kids.gov team to get some big time feedback from some pint-sized testers.","date" : "2013-04-26T17:02:56-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "content-strategy" : "Content strategy", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-04-26-how-to-do-usability-testing-with-kids.md", "filepath" :"news/2013/04/2013-04-26-how-to-do-usability-testing-with-kids.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/04/2013-04-26-how-to-do-usability-testing-with-kids.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/04/2013-04-26-how-to-do-usability-testing-with-kids.md","slug" : "how-to-do-usability-testing-with-kids","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/04/26/how-to-do-usability-testing-with-kids/" },{"title" :"Regulations.gov \u0026#8211; Usability Case Study","summary" : "More and more people use search as their primary means of finding what they are looking for. When users get confused by the search results, or can’t immediately find what they are looking for, they’re going to get frustrated. They may even leave the site for good. The DigitalGov User Experience Program helped test Regulations.gov on October 5, 2012, to","date" : "2013-03-22T11:29:33-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-03-22-regulations-gov-usability-case-study.md", "filepath" :"news/2013/03/2013-03-22-regulations-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/03/2013-03-22-regulations-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/03/2013-03-22-regulations-gov-usability-case-study.md","slug" : "regulations-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/03/22/regulations-gov-usability-case-study/" },{"title" :"SaferBus Mobile App \u0026#8211; Usability Case Study","summary" : "When designing a site, remember that your terms and icons are like signposts that show people where your links and pages lead. Make sure that you use words and pictures that are easily understood or people will have trouble using your site. Small changes like underlining links or adding arrows to indicate expandable information can","date" : "2013-03-21T11:51:29-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "mobile" : "Mobile", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-03-21-saferbus-mobile-usability-case-study.md", "filepath" :"news/2013/03/2013-03-21-saferbus-mobile-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/03/2013-03-21-saferbus-mobile-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/03/2013-03-21-saferbus-mobile-usability-case-study.md","slug" : "saferbus-mobile-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/03/21/saferbus-mobile-usability-case-study/" },{"title" :"Contractor Vehicle Navigator \u0026#8211; Usability Case Study","summary" : "When users interact with a website to find information, it is important that we help them find their way by using plain language, clear terminology and visible help text. On December 7, 2012, the DigitalGov User Experience Program helped test the U.S. General Services Administration’s Contract Vehicle Navigator website. This Navigator site helps contracting officers find","date" : "2013-02-19T11:39:15-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-02-19-contractor-vehicle-navigator-usability-case-study.md", "filepath" :"news/2013/02/2013-02-19-contractor-vehicle-navigator-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/02/2013-02-19-contractor-vehicle-navigator-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/02/2013-02-19-contractor-vehicle-navigator-usability-case-study.md","slug" : "contractor-vehicle-navigator-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/02/19/contractor-vehicle-navigator-usability-case-study/" },{"title" :"Commerce Departmental Library \u0026#8211; Usability Case Study","summary" : "A website with too much information on the homepage, or any page, will overwhelm users in less than a second. They will be unable to find a starting point to accomplish what they came there to do. If users are not able to locate the information they need and/or are unable to get past the","date" : "2013-01-23T11:37:08-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2013-01-23-commerce-departmental-library-usability-case-study.md", "filepath" :"news/2013/01/2013-01-23-commerce-departmental-library-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2013/01/2013-01-23-commerce-departmental-library-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2013/01/2013-01-23-commerce-departmental-library-usability-case-study.md","slug" : "commerce-departmental-library-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/01/23/commerce-departmental-library-usability-case-study/" },{"title" :"SAM.gov \u0026#8211; Usability Case Study","summary" : "One of the most vital parts of any website is its starting point. When a visitor arrives on the main page of your site, they should be able to quickly tell what the main tasks are and how to perform them. Visual cues and plain language are the best ways to accomplish this. The SAM.gov","date" : "2012-12-17T12:04:42-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-12-17-sam-gov-usability-test-study.md", "filepath" :"news/2012/12/2012-12-17-sam-gov-usability-test-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/12/2012-12-17-sam-gov-usability-test-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/12/2012-12-17-sam-gov-usability-test-study.md","slug" : "sam-gov-usability-test-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/12/17/sam-gov-usability-test-study/" },{"title" :"IRS \u0026#8211; Usability Case Study","summary" : "Acronyms and jargon are fine when you want to communicate quickly to an internal audiences or to like-minded readers. Once the scope of your audience widens, however, these elements can make your pages harder to understand. The IRS recognized that its pages about tax planning for retirement were reaching an audience beyond tax professionals, and","date" : "2012-12-14T16:05:59-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-12-14-irs-usability-case-study.md", "filepath" :"news/2012/12/2012-12-14-irs-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/12/2012-12-14-irs-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/12/2012-12-14-irs-usability-case-study.md","slug" : "irs-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/12/14/irs-usability-case-study/" },{"title" :"Weather.gov \u0026#8211; Usability Case Study","summary" : "After conducting a usability test and listening to customer feedback, the Weather.gov team and the DigitalGov User Experience Program identified these three issues as both important and quickly solvable. Problem 1: Terminology and Labels Confusing The terminology and labels used were either too technical or too abstract for users to understand—a far cry from the plain","date" : "2012-12-06T16:43:22-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-12-06-weather-gov-usability-case-study.md", "filepath" :"news/2012/12/2012-12-06-weather-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/12/2012-12-06-weather-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/12/2012-12-06-weather-gov-usability-case-study.md","slug" : "weather-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/12/06/weather-gov-usability-case-study/" },{"title" :"Government as an Information Franchise","summary" : "The Digital Government Strategy represents best practices in today’s web services landscape. The DGS outlines a path to making government web services faster, more cost-efficient and higher-performing. It also frames out the digital government that everybody wants by making government information more flexible, actionable and easier to use. America Has Been There and Done That. Really?! Many consider","date" : "2012-11-13T09:28:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"logan-powell" : "Logan Powell"},"topics" : { "content-strategy" : "Content strategy", "product-and-project-management" : "Product and project management", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2012-11-13-government-as-an-information-franchise.md", "filepath" :"news/2012/11/2012-11-13-government-as-an-information-franchise.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/11/2012-11-13-government-as-an-information-franchise.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/11/2012-11-13-government-as-an-information-franchise.md","slug" : "government-as-an-information-franchise","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/11/13/government-as-an-information-franchise/" },{"title" :"NSF.gov \u0026#8211; Usability Case Study","summary" : "Many government websites are informational in nature – you don’t sign up for things or buy anything. Instead, you look for something – a name, a ruling, some contact information. Informational sites – and scientific sites in particular – can be a challenge to design. With so much information, how do you make the important","date" : "2012-11-05T11:57:16-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-11-05-nsf-gov-usability-case-study.md", "filepath" :"news/2012/11/2012-11-05-nsf-gov-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/11/2012-11-05-nsf-gov-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/11/2012-11-05-nsf-gov-usability-case-study.md","slug" : "nsf-gov-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/11/05/nsf-gov-usability-case-study/" },{"title" :"GSA Intranet (Insite) \u0026#8211; Usability Case Study","summary" : "Not all usability changes are dramatic. Sometimes a few small tweaks can make a site significantly easier to navigate, or make important but hidden content pop off the page. The DigitalGov User Experience Program helped test Insite, GSA’s intranet, on September 21, 2011. GSA took the feedback from their usability test and made some changes to the","date" : "2012-10-15T12:21:03-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-10-15-gsa-intranet-insite-usability-case-study.md", "filepath" :"news/2012/10/2012-10-15-gsa-intranet-insite-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/10/2012-10-15-gsa-intranet-insite-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/10/2012-10-15-gsa-intranet-insite-usability-case-study.md","slug" : "gsa-intranet-insite-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/10/15/gsa-intranet-insite-usability-case-study/" },{"title" :"FedRAMP \u0026#8211; Usability Case Study","summary" : "Websites allow newer government programs to establish a visual identity that introduces them to users and conveys the importance of their work. On April 18, 2012, the DigitalGov User Experience Program helped test GSA’s Federal Risk and Authorization Management Program (FedRAMP) site, which at that point was less than six months old. Three immediate needs were","date" : "2012-10-15T12:16:23-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-10-15-gsa-fedramp-usability-case-study.md", "filepath" :"news/2012/10/2012-10-15-gsa-fedramp-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/10/2012-10-15-gsa-fedramp-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/10/2012-10-15-gsa-fedramp-usability-case-study.md","slug" : "gsa-fedramp-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/10/15/gsa-fedramp-usability-case-study/" },{"title" :"Office of Natural Resources Revenue \u0026#8211; Usability Case Study","summary" : "After watching a DigitalGov User Experience Program testing session, ONRR stakeholders and the testing team identified three major issues that could be quickly fixed to make the site more usable for its audience.","date" : "2012-10-15T12:01:22-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2012-10-15-office-of-natural-resources-revenue-usability-case-study.md", "filepath" :"news/2012/10/2012-10-15-office-of-natural-resources-revenue-usability-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/10/2012-10-15-office-of-natural-resources-revenue-usability-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/10/2012-10-15-office-of-natural-resources-revenue-usability-case-study.md","slug" : "office-of-natural-resources-revenue-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/10/15/office-of-natural-resources-revenue-usability-case-study/" }] }