/preview/gsa/digitalgov.gov/bc-archive-content-3/topics/trust/ Recent content in Trust on Digital.gov Hugo en-us /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery/ Wed, 04 Dec 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery/ Learn how to strengthen customer experience and service delivery within your federal agency. /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/10/10/are-social-media-influencers-right-for-your-digital-media-campaign/ Thu, 10 Oct 2024 00:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/10/10/are-social-media-influencers-right-for-your-digital-media-campaign/ Learn how to work with social media influencers to achieve your goals, while accounting for different budgets. /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/ Tue, 13 Aug 2024 00:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/ Over the past decade, the U.S. Digital Service (USDS) has collaborated with more than 30 federal agencies to create user-friendly, reliable, and seamless digital experiences. Their work prioritizing human-centered design and engineering includes improving services for veterans with Veterans Affairs, launching the Internal Revenue Service Direct File Pilot, and supporting the Centers for Disease Control and Prevention during the COVID-19 pandemic. Looking ahead, USDS remains committed to building trust, fostering innovation, and scaling digital capacity across the federal government, ensuring better service for all Americans. /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/26/digital-front-door-expanding-access-to-va/ Wed, 26 Jun 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/26/digital-front-door-expanding-access-to-va/ More Veterans are turning to the U.S. Department of Veterans Affairs (VA) for healthcare and benefits, accessing these services online through tools like the VA Health and Benefits mobile app and VA.gov. With over 2.28 million app downloads and 17.8 million monthly visitors on VA.gov, these digital tools provide faster, easier, and more inclusive access to VA services. Learn more about how these technologies are often Veterans’ first interaction with VA by watching their latest video, Digital Front Door: Expanding Access to VA. /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/06/case-study-removing-barriers-to-applying-for-a-presidential-pardon/ Thu, 06 Jun 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/06/case-study-removing-barriers-to-applying-for-a-presidential-pardon/ At the Department of Justice, Access DOJ and the Office of the Pardon Attorney (PARDON) partnered to simplify and streamline the presidential pardon application process. By conducting usability testing and gathering feedback, they identified key issues with the existing application, such as its complexity and length. See how redesigning the forms to be more accessible and understandable led to a more efficient process for both applicants and staff. /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/23/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills/ Tue, 23 Apr 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/23/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills/ Every day, live agents at USA.gov’s Public Experience (PX) Contact Center answer questions from the public about government benefits and services. Learn how the PX Contact Center develops a workforce of excellent agents, using immersive onboarding, tailored and continuous training, feedback loops, and calibration meetings to empower their agents to deliver accurate information. USA.gov’s system for employee and contact center management ensures that every customer interaction leaves a lasting impact. /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/09/celebrating-the-work-of-public-servants/ Tue, 09 Apr 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/09/celebrating-the-work-of-public-servants/ Performance.gov invites you to participate in their #GovPossible campaign to celebrate Public Service Recognition Week (PSRW)! Recognize the invaluable efforts of government employees who ensure that the everyday needs of Americans are met. Access a range of tools and resources to help you join the #GovPossible campaign and show your support. The #GovPossible toolkit makes it easy for you to participate in this important (and fun!) campaign. /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/03/19/18f-at-ten/ Tue, 19 Mar 2024 14:02:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/03/19/18f-at-ten/ We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-privacy/ Fri, 08 Dec 2023 06:46:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-privacy/ Introductory guidance on implementing privacy protections for users of federal websites. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-trust/ Fri, 06 Oct 2023 12:29:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-trust/ Guidance on how to build government websites that people can trust. /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/09/22/why-the-american-people-deserve-a-digital-government/ Fri, 22 Sep 2023 13:26:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/09/22/why-the-american-people-deserve-a-digital-government/ OMB recently released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/12/13/to-build-trust-aim-for-easy/ Tue, 13 Dec 2022 10:12:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/12/13/to-build-trust-aim-for-easy/ Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls. /preview/gsa/digitalgov.gov/bc-archive-content-3/2021/12/13/using-technology-to-improve-customer-experience-and-service-delivery-for-the-american-people/ Mon, 13 Dec 2021 11:02:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2021/12/13/using-technology-to-improve-customer-experience-and-service-delivery-for-the-american-people/ Executive Order 14058, released today, reinforces the second priority of the President’s Management Agenda—centered around improving customer services through technology—and demonstrates the Biden-Harris Administration’s commitment to reducing customer burden, addressing inequities, and streamlining processes. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-order-14058-transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government/ Mon, 13 Dec 2021 10:44:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-order-14058-transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government/ A more simple, seamless, and secure customer experience for the American public. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-domain-management/ Tue, 28 Nov 2023 14:38:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-domain-management/ A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure and accessible. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/delivering-digital-first-public-experience/ Fri, 01 Nov 2019 15:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/delivering-digital-first-public-experience/ Learn how to implement 21st Century IDEA to design and deliver better websites and digital services. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/03/13/spring-2024-community-summit/ Wed, 13 Mar 2024 10:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/03/13/spring-2024-community-summit/ Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/05/17/how-to-build-your-digital-dream-team/ Tue, 17 May 2022 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/05/17/how-to-build-your-digital-dream-team/ Learn how to get the right team in place to help you create a trusted, seamless online experience for all your customers. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/03/31/artificial-intelligence-for-homeland-security-the-development-of-the-dhs-ai-strategy/ Wed, 31 Mar 2021 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/03/31/artificial-intelligence-for-homeland-security-the-development-of-the-dhs-ai-strategy/ The Department of Homeland Security (DHS) will present the work that led to the creation of the DHS AI Strategy to interagency partners. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/11/04/overview-of-nist-initiatives-on-ai-standards-principles-and-critical-ai-issues/ Wed, 04 Nov 2020 12:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/11/04/overview-of-nist-initiatives-on-ai-standards-principles-and-critical-ai-issues/ In this webinar, experts from the National Institute of Standards and Technology provide an overview of their key artificial intelligence initiatives including responsible, trustworthy, and explainable AI. /preview/gsa/digitalgov.gov/bc-archive-content-3/2019/11/18/building-elements-that-earn-trust/ Mon, 18 Nov 2019 08:34:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2019/11/18/building-elements-that-earn-trust/ This week, we’d like to talk about trust, and the elements that go into building trust with people who are using our services. /preview/gsa/digitalgov.gov/bc-archive-content-3/2019/06/13/building-trust-with-users-through-open-communication-feedback/ Thu, 13 Jun 2019 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2019/06/13/building-trust-with-users-through-open-communication-feedback/ A look at how FEMA responds to user needs and bugs in their app development. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/02/19/analyzing-web-metrics-for-federal-privacy-professionals/ Tue, 19 Feb 2019 15:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/02/19/analyzing-web-metrics-for-federal-privacy-professionals/ For this event, DAP has partnered with the fine folks who run the Federal Privacy Council’s Tech Tuesday Series to teach us how to measure, analyze, and improve experiences for users visiting privacy pages on your agency websites. /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/11/15/trends-on-tuesday-americans-digital-divide-on-tech-savviness-and-digital-learning/ Tue, 15 Nov 2016 11:00:48 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/11/15/trends-on-tuesday-americans-digital-divide-on-tech-savviness-and-digital-learning/ The Pew Internet and the American Life Project released a report recently that analyzed the use of digital tools for different groups of tech literacies. /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/06/enabling-trusted-digital-interactions-between-people-government/ Fri, 06 Mar 2015 10:00:01 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/06/enabling-trusted-digital-interactions-between-people-government/ Connect.Gov is a service that helps reduce agency investment and enables a secure, trusted, and inter-operable method for digital interactions between people and government. /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/25/avoid-weak-links-in-your-digital-chain/ Wed, 25 Feb 2015 11:10:25 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/25/avoid-weak-links-in-your-digital-chain/ Users don’t like surprises. Unexpected or unwanted content undermines the credibility of your agency and frustrates users who come to your website looking for specific information. Using links appropriately in your website content is one way to build trust with users, according to an article by Kara Pernice of the Nielsen Norman Group. Here’s a /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/09/facebook-increases-public-service-verification-to-improve-citizen-engagement-2/ Mon, 09 Jun 2014 02:32:35 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/09/facebook-increases-public-service-verification-to-improve-citizen-engagement-2/ Facebook is now the first social media platform to start verifying all federal government pages with their signature blue checkmark using the Federal Social Media Registry API. The Federal Social Media Registry provides the singular source that allows social media platforms to quickly collect real government accounts—emphasizing the critical need to ensure the trust, quality and