{
    "version" : "https://jsonfeed.org/version/1",
    "content" : "topics",
    "type" : "list",
    "title" : "Trust |Digital.gov",
    "description": "Trust",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/",
    "count" : "27","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/topics/trust/index.json",
    "section" : "topics",
    
    
    "items" : [{"title" :"Requirements for transforming federal customer experience and service delivery","deck" : "Understand the policy framework: Executive Order 14058 and OMB Circular A-11 Section 280","summary" : "Learn how to strengthen customer experience and service delivery within your federal agency.","date" : "2024-12-04T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"cathryn-camenzind" : "Cathryn Camenzind"},"topics" : {
        
            "customer-experience" : "Customer experience",
            "governance" : "Governance",
            "human-centered-design" : "Human-centered design",
            "information-collection" : "Information collection",
            "public-policy" : "Public policy",
            "trust" : "Trust"
            },"branch" : "bc-archive-content-3",
      "filename" :"requirements-for-transforming-federal-customer-experience-and-service-delivery.md",
      
      "filepath" :"resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md","weight" : "1","slug" : "requirements-for-transforming-federal-customer-experience-and-service-delivery","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery/"
    },{"title" :"Are social media influencers right for your digital media campaign?","summary" : "Learn how to work with social media influencers to achieve your goals, while accounting for different budgets.","date" : "2024-10-10T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "best-practices" : "Best practices",
            "communication" : "Communication",
            "content-strategy" : "Content strategy",
            "social-media" : "Social media",
            "trust" : "Trust"
            },"primary_image" : { "uid" : "social-media-influencer-marta-sher-istock-getty-images-1214053578", "alt" :
  "", "width" :
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  "", "caption" :
  "", "format" :
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      "filename" :"2024-10-10-are-social-media-influencers-right-for-your-digital-media-campaign.md",
      
      "filepath" :"news/2024/10/2024-10-10-are-social-media-influencers-right-for-your-digital-media-campaign.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/10/2024-10-10-are-social-media-influencers-right-for-your-digital-media-campaign.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/10/2024-10-10-are-social-media-influencers-right-for-your-digital-media-campaign.md","weight" : "1","slug" : "are-social-media-influencers-right-for-your-digital-media-campaign","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/10/10/are-social-media-influencers-right-for-your-digital-media-campaign/"
    },{"title" :"10 years of the U.S. Digital Service: Transforming government for the digital age","deck" : "Over the past decade, the U.S. Digital Service (USDS) has collaborated with more than 30 federal agencies to create user-friendly, reliable, and seamless digital experiences. Their work prioritizing human-centered design and engineering includes improving services for veterans with Veterans Affairs, launching the Internal Revenue Service Direct File Pilot, and supporting the Centers for Disease Control and Prevention during the COVID-19 pandemic. Looking ahead, USDS remains committed to building trust, fostering innovation, and scaling digital capacity across the federal government, ensuring better service for all Americans.","summary" : "Over the past decade, the U.S. Digital Service (USDS) has collaborated with more than 30 federal agencies to create user-friendly, reliable, and seamless digital experiences. Their work prioritizing human-centered design and engineering includes improving services for veterans with Veterans Affairs, launching the Internal Revenue Service Direct File Pilot, and supporting the Centers for Disease Control and Prevention during the COVID-19 pandemic. Looking ahead, USDS remains committed to building trust, fostering innovation, and scaling digital capacity across the federal government, ensuring better service for all Americans.","date" : "2024-08-13T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "best-practices" : "Best practices",
            "digital-service-delivery" : "Digital service delivery",
            "emerging-tech" : "Emerging tech",
            "human-centered-design" : "Human-centered design",
            "product-and-project-management" : "Product and project management",
            "trust" : "Trust",
            "usability" : "Usability",},"branch" : "bc-archive-content-3",
      "filename" :"2024-08-22-10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age.md",
      
      "filepath" :"news/2024/08/2024-08-22-10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-22-10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-22-10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age.md","source" : "whitehouse","source_url" : "https://www.whitehouse.gov/omb/briefing-room/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/","weight" : "1","slug" : "10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/"
    },{"title" :"Digital front door: Expanding access to VA","deck" : "More Veterans are turning to the U.S. Department of Veterans Affairs (VA) for healthcare and benefits, accessing these services online through tools like the VA Health and Benefits mobile app and VA.gov. With over 2.28 million app downloads and 17.8 million monthly visitors on VA.gov, these digital tools provide faster, easier, and more inclusive access to VA services. Learn more about how these technologies are often Veterans’ first interaction with VA by watching their latest video, Digital Front Door: Expanding Access to VA.","summary" : "More Veterans are turning to the U.S. Department of Veterans Affairs (VA) for healthcare and benefits, accessing these services online through tools like the VA Health and Benefits mobile app and VA.gov. With over 2.28 million app downloads and 17.8 million monthly visitors on VA.gov, these digital tools provide faster, easier, and more inclusive access to VA services. Learn more about how these technologies are often Veterans’ first interaction with VA by watching their latest video, Digital Front Door: Expanding Access to VA.","date" : "2024-06-26T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "accessibility" : "Accessibility",
            "application-programming-interface" : "Application programming interface",
            "best-practices" : "Best practices",
            "communication" : "Communication",
            "content-strategy" : "Content strategy",
            "design" : "Design",
            "human-centered-design" : "Human-centered design",
            "trust" : "Trust"
            },"branch" : "bc-archive-content-3",
      "filename" :"2024-06-27-digital-front-door-expanding-access-to-va.md",
      
      "filepath" :"news/2024/06/2024-06-27-digital-front-door-expanding-access-to-va.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/06/2024-06-27-digital-front-door-expanding-access-to-va.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/06/2024-06-27-digital-front-door-expanding-access-to-va.md","source" : "va","source_url" : "https://digital.va.gov/office-of-information-and-technology/digital-front-door/","weight" : "1","slug" : "digital-front-door-expanding-access-to-va","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/26/digital-front-door-expanding-access-to-va/"
    },{"title" :"Case study: Removing barriers to applying for a presidential pardon","deck" : "At the Department of Justice, Access DOJ and the Office of the Pardon Attorney (PARDON) partnered to simplify and streamline the presidential pardon application process. By conducting usability testing and gathering feedback, they identified key issues with the existing application, such as its complexity and length. See how redesigning the forms to be more accessible and understandable led to a more efficient process for both applicants and staff.","summary" : "At the Department of Justice, Access DOJ and the Office of the Pardon Attorney (PARDON) partnered to simplify and streamline the presidential pardon application process. By conducting usability testing and gathering feedback, they identified key issues with the existing application, such as its complexity and length. See how redesigning the forms to be more accessible and understandable led to a more efficient process for both applicants and staff.","date" : "2024-06-06T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "accessibility" : "Accessibility",
            "best-practices" : "Best practices",
            "content-strategy" : "Content strategy",
            "design" : "Design",
            "human-centered-design" : "Human-centered design",
            "research" : "Research",
            "trust" : "Trust",
            "usability" : "Usability"
            },"branch" : "bc-archive-content-3",
      "filename" :"2024-07-02-case-study-removing-barriers-to-applying-for-a-presidential-pardon.md",
      
      "filepath" :"news/2024/07/2024-07-02-case-study-removing-barriers-to-applying-for-a-presidential-pardon.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/07/2024-07-02-case-study-removing-barriers-to-applying-for-a-presidential-pardon.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/07/2024-07-02-case-study-removing-barriers-to-applying-for-a-presidential-pardon.md","source" : "doj","source_url" : "https://www.justice.gov/atj/access-doj/case-studies/removing-barriers-applying-presidential-pardon","weight" : "1","slug" : "case-study-removing-barriers-to-applying-for-a-presidential-pardon","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/06/case-study-removing-barriers-to-applying-for-a-presidential-pardon/"
    },{"title" :"Creating a blueprint for quality: How the PX Contact Center helps agents grow their skills","deck" : "Every day, live agents at USA.gov’s Public Experience (PX) Contact Center answer questions from the public about government benefits and services. Learn how the PX Contact Center develops a workforce of excellent agents, using immersive onboarding, tailored and continuous training, feedback loops, and calibration meetings to empower their agents to deliver accurate information. USA.gov’s system for employee and contact center management ensures that every customer interaction leaves a lasting impact.","summary" : "Every day, live agents at USA.gov’s Public Experience (PX) Contact Center answer questions from the public about government benefits and services. Learn how the PX Contact Center develops a workforce of excellent agents, using immersive onboarding, tailored and continuous training, feedback loops, and calibration meetings to empower their agents to deliver accurate information. USA.gov’s system for employee and contact center management ensures that every customer interaction leaves a lasting impact.","date" : "2024-04-23T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "analytics" : "Analytics",
            "best-practices" : "Best practices",
            "budgeting-and-performance" : "Budgeting and performance",
            "contact-centers" : "Contact centers",
            "human-centered-design" : "Human-centered design",
            "information-collection" : "Information collection",
            "multilingual" : "Multilingual",
            "trust" : "Trust"
            },"branch" : "bc-archive-content-3",
      "filename" :"2024-04-25-creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills.md",
      
      "filepath" :"news/2024/04/2024-04-25-creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/04/2024-04-25-creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/04/2024-04-25-creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills.md","source" : "usagov","source_url" : "https://blog.usa.gov/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills","weight" : "1","slug" : "creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/23/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills/"
    },{"title" :"Celebrating the work of public servants","deck" : "Performance.gov invites you to participate in their #GovPossible campaign to celebrate Public Service Recognition Week (PSRW)! Recognize the invaluable efforts of government employees who ensure that the everyday needs of Americans are met. Access a range of tools and resources to help you join the #GovPossible campaign and show your support. The #GovPossible toolkit makes it easy for you to participate in this important (and fun!) campaign.","summary" : "Performance.gov invites you to participate in their #GovPossible campaign to celebrate Public Service Recognition Week (PSRW)! Recognize the invaluable efforts of government employees who ensure that the everyday needs of Americans are met. Access a range of tools and resources to help you join the #GovPossible campaign and show your support. The #GovPossible toolkit makes it easy for you to participate in this important (and fun!) campaign.","date" : "2024-04-09T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "communication" : "Communication",
            "innovation" : "Innovation",
            "open-government" : "Open government",
            "social-media" : "Social media",
            "trust" : "Trust"
            },"branch" : "bc-archive-content-3",
      "filename" :"2024-04-09-celebrating-the-work-of-public-servants.md",
      
      "filepath" :"news/2024/04/2024-04-09-celebrating-the-work-of-public-servants.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/04/2024-04-09-celebrating-the-work-of-public-servants.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/04/2024-04-09-celebrating-the-work-of-public-servants.md","source" : "performancegov","source_url" : "https://www.performance.gov/govpossible/","weight" : "1","slug" : "celebrating-the-work-of-public-servants","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/09/celebrating-the-work-of-public-servants/"
    },{"title" :"18F at ten","deck" : "We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology.","summary" : "We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology.","date" : "2024-03-19T14:02:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "accessibility" : "Accessibility",
            "digital-service-delivery" : "Digital service delivery",
            "human-centered-design" : "Human-centered design",
            "innovation" : "Innovation",
            "product-and-project-management" : "Product and project management",
            "trust" : "Trust",
            "usability" : "Usability"
            },"branch" : "bc-archive-content-3",
      "filename" :"2024-03-19-18f-at-ten.md",
      
      "filepath" :"news/2024/03/2024-03-19-18f-at-ten.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/03/2024-03-19-18f-at-ten.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/03/2024-03-19-18f-at-ten.md","source" : "18f","source_url" : "https://18f.gsa.gov/2024/03/19/18f-at-ten/","weight" : "1","slug" : "18f-at-ten","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/03/19/18f-at-ten/"
    },{"title" :"An introduction to privacy","deck" : "Understand privacy requirements for agency websites","summary" : "Introductory guidance on implementing privacy protections for users of federal websites.","date" : "2023-12-08T06:46:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"rflagg" : "Rachel Flagg"},"topics" : {
        
            "analytics" : "Analytics",
            "privacy" : "Privacy",
            "trust" : "Trust",
            "user-experience" : "User experience"
            },"branch" : "bc-archive-content-3",
      "filename" :"an-introduction-to-privacy.md",
      
      "filepath" :"resources/an-introduction-to-privacy.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/an-introduction-to-privacy.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/an-introduction-to-privacy.md","weight" : "1","slug" : "an-introduction-to-privacy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-privacy/"
    },{"title" :"An introduction to trust","deck" : "Understand how digital services impact trust in government","summary" : "Guidance on how to build government websites that people can trust.","date" : "2023-10-06T12:29:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "content-strategy" : "Content strategy",
            "digital-service-delivery" : "Digital service delivery",
            "governance" : "Governance",
            "plain-language" : "Plain language",
            "trust" : "Trust"
            },"branch" : "bc-archive-content-3",
      "filename" :"an-introduction-to-trust.md",
      
      "filepath" :"resources/an-introduction-to-trust.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/an-introduction-to-trust.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/an-introduction-to-trust.md","weight" : "1","slug" : "an-introduction-to-trust","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-trust/"
    },{"title" :"Why the American People Deserve a Digital Government","deck" : "OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).","summary" : "OMB recently released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).","date" : "2023-09-22T13:26:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "accessibility" : "Accessibility",
            "analytics" : "Analytics",
            "best-practices" : "Best practices",
            "budgeting-and-performance" : "Budgeting and performance",
            "communication" : "Communication",
            "content-strategy" : "Content strategy",
            "customer-experience" : "Customer experience",
            "design" : "Design",
            "digital-service-delivery" : "Digital service delivery",
            "governance" : "Governance",
            "human-centered-design" : "Human-centered design",
            "mobile" : "Mobile",
            "multilingual" : "Multilingual",
            "plain-language" : "Plain language",
            "privacy" : "Privacy",
            "public-policy" : "Public policy",
            "search" : "Search",
            "search-engine-optimization" : "Search engine optimization",
            "security" : "Security",
            "social-media" : "Social media",
            "trust" : "Trust",
            "usability" : "Usability",
            "user-experience" : "User experience"
            },"branch" : "bc-archive-content-3",
      "filename" :"2023-09-25-why-the-american-people-deserve-a-digital-government.md",
      
      "filepath" :"news/2023/09/2023-09-25-why-the-american-people-deserve-a-digital-government.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/09/2023-09-25-why-the-american-people-deserve-a-digital-government.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/09/2023-09-25-why-the-american-people-deserve-a-digital-government.md","source" : "whitehouse","source_url" : "https://www.whitehouse.gov/omb/briefing-room/2023/09/22/why-the-american-people-deserve-a-digital-government/","weight" : "1","slug" : "why-the-american-people-deserve-a-digital-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/09/22/why-the-american-people-deserve-a-digital-government/"
    },{"title" :"To Build Trust, Aim for Easy","summary" : "Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls.","date" : "2022-12-13T10:12:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"amanda-dean" : "Amanda Dean"},"topics" : {
        
            "accessibility" : "Accessibility",
            "customer-experience" : "Customer experience",
            "digital-service-delivery" : "Digital service delivery",
            "plain-language" : "Plain language",
            "trust" : "Trust",
            "usability" : "Usability"
            },"primary_image" : { "uid" : "title-card-to-build-trust-aim-for-easy", "alt" :
  "A title card for the blog titled: To Build Trust, Aim for Easy. It has a dark background and multi-colored arrow shapes on the right. The top line has Customer Experience in small light blue text, while the title and summary are in larger white text. The summary says: Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding CX pitfalls. At the bottom left is the Digital.gov logo in white.", "width" :
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      "filename" :"2022-12-13-to-build-trust-aim-for-easy.md",
      
      "filepath" :"news/2022/12/2022-12-13-to-build-trust-aim-for-easy.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/12/2022-12-13-to-build-trust-aim-for-easy.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/12/2022-12-13-to-build-trust-aim-for-easy.md","weight" : "1","slug" : "to-build-trust-aim-for-easy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/12/13/to-build-trust-aim-for-easy/"
    },{"title" :"Using Technology to Improve Customer Experience and Service Delivery for the American People","deck" : "Executive Order 14058, released today, reinforces the second priority of the President’s Management Agenda—centered around improving customer services through technology—and demonstrates the Biden-Harris Administration’s commitment to reducing customer burden, addressing inequities, and streamlining processes.","summary" : "Executive Order 14058, released today, reinforces the second priority of the President’s Management Agenda—centered around improving customer services through technology—and demonstrates the Biden-Harris Administration’s commitment to reducing customer burden, addressing inequities, and streamlining processes.","date" : "2021-12-13T11:02:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "customer-experience" : "Customer experience",
            "trust" : "Trust"
            },"branch" : "bc-archive-content-3",
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      "filepath" :"news/2023/10/2023-10-19-using-technology-to-improve-customer-experience-and-service-delivery-for-the-american-people.md",
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    },{"title" :"Executive Order 14058: Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government","deck" : "A more simple, seamless, and secure customer experience for the American public.","summary" : "A more simple, seamless, and secure customer experience for the American public.","date" : "2021-12-13T10:44:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "customer-experience" : "Customer experience",
            "trust" : "Trust"
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      "filepath" :"resources/executive-order-14058-transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government.md",
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    },{"title" :"An introduction to domain management","deck" : "Understand how and why to manage your domain","summary" : "A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure and accessible.","date" : "2023-11-28T14:38:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "domain-management" : "Domain management",
            "security" : "Security",
            "trust" : "Trust"
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      "filename" :"an-introduction-to-domain-management.md",
      
      "filepath" :"resources/an-introduction-to-domain-management.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/an-introduction-to-domain-management.md",
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    },{"title" :"Requirements for delivering a digital-first public experience","deck" : "Understand the policy framework: 21st Century Integrated Digital Experience Act and OMB Memo M-23-22","summary" : "Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.","date" : "2019-11-01T15:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ammie-farraj-feijoo" : "Ammie Farraj Feijoo"},"topics" : {
        
            "accessibility" : "Accessibility",
            "analytics" : "Analytics",
            "content-strategy" : "Content strategy",
            "digital-service-delivery" : "Digital service delivery",
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      "filename" :"21st-century-integrated-digital-experience-act.md",
      
      "filepath" :"resources/21st-century-integrated-digital-experience-act.md",
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    },{"kicker" : "Annual Gathering","title" :"Spring 2024 Community Summit","deck" : "Delivering a digital-first public experience","summary" : "Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience.","date" : "2024-03-13T10:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "accessibility" : "Accessibility",
            "acquisition" : "Acquisition",
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            "design" : "Design",
            "digital-service-delivery" : "Digital service delivery",
            "human-centered-design" : "Human-centered design",
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            "trust" : "Trust",
            "usability" : "Usability",
            "user-experience" : "User experience"
            },"primary_image" : { "uid" : "spring-2024-community-title-card", "alt" :
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    },{"title" :"How to Build Your Digital Dream Team","summary" : "Learn how to get the right team in place to help you create a trusted, seamless online experience for all your customers.","date" : "2022-05-17T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ruxi-giura" : "Ruxi Giura","tori-garten" : "Tori Garten","laura-larrimore" : "Laura Larrimore","victoria-mcfadden" : "Victoria McFadden"},"topics" : {
        
            "customer-experience" : "Customer experience",
            "digital-service-delivery" : "Digital service delivery",
            "governance" : "Governance",
            "professional-development" : "Professional development",
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      "filepath" :"events/2022/05/2022-05-04-how-to-build-your-digital-dream-team.md",
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    },{"kicker" : "Artificial Intelligence","title" :"Artificial Intelligence for Homeland Security: Developing the Strategy","deck" : "If you are a federal employee, join us as the Department of Homeland Security presents their Department-wide AI Strategy.","summary" : "The Department of Homeland Security (DHS) will present the work that led to the creation of the DHS AI Strategy to interagency partners.","date" : "2021-03-31T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"nick-reese" : "Nick Reese","thomas-mcdermot" : "Thomas McDermot","steven-babitch" : "Steven Babitch","krista-kinnard" : "Krista Kinnard"},"topics" : {
        
            "artificial-intelligence" : "Artificial intelligence",
            "content-strategy" : "Content strategy",
            "emerging-tech" : "Emerging tech",
            "trust" : "Trust"
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      "filename" :"2021-02-25-artificial-intelligence-for-homeland-security-the-development-of-the-dhs-ai-strategy.md",
      
      "filepath" :"events/2021/02/2021-02-25-artificial-intelligence-for-homeland-security-the-development-of-the-dhs-ai-strategy.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/02/2021-02-25-artificial-intelligence-for-homeland-security-the-development-of-the-dhs-ai-strategy.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/02/2021-02-25-artificial-intelligence-for-homeland-security-the-development-of-the-dhs-ai-strategy.md","aliases" : {"0" : "/artifical-intelligence-for-homeland-security-the-development-of-the-dhs-ai-strategy/"},"slug" : "artificial-intelligence-for-homeland-security-the-development-of-the-dhs-ai-strategy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/03/31/artificial-intelligence-for-homeland-security-the-development-of-the-dhs-ai-strategy/"
    },{"kicker" : "Artificial Intelligence","title" :"Overview of NIST Initiatives on Artificial Intelligence Standards, Principles, and Critical AI Issues","deck" : "In this webinar, experts from the National Institute of Standards and Technology provide an overview of their key artificial intelligence initiatives including responsible, trustworthy, and explainable AI.","summary" : "In this webinar, experts from the National Institute of Standards and Technology provide an overview of their key artificial intelligence initiatives including responsible, trustworthy, and explainable AI.","date" : "2020-11-04T12:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"steven-babitch" : "Steven Babitch","krista-kinnard" : "Krista Kinnard","elham-tabassi" : "Elham Tabassi","mark-przybocki" : "Mark Przybocki"},"topics" : {
        
            "artificial-intelligence" : "Artificial intelligence",
            "emerging-tech" : "Emerging tech",
            "trust" : "Trust"
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      "filename" :"2020-10-20-overview-of-nist-initiatives-on-ai-standards-principles-and-critical-ai-issues.md",
      
      "filepath" :"events/2020/10/2020-10-20-overview-of-nist-initiatives-on-ai-standards-principles-and-critical-ai-issues.md",
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    },{"kicker" : "This Week's IDEA","title" :"Building the Elements That Earn Trust","deck" : "Let’s talk about the elements that go into building trust with people who are using our services.","summary" : "This week, we’d like to talk about trust, and the elements that go into building trust with people who are using our services.","date" : "2019-11-18T08:34:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jeremyzilar" : "Jeremy Zilar","ammie-farraj-feijoo" : "Ammie Farraj Feijoo","dan-williams" : "Dan Williams"},"topics" : {
        
            "digital-service-delivery" : "Digital service delivery",
            "product-and-project-management" : "Product and project management",
            "trust" : "Trust"
            },"featured_image" : { "uid" :
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  "" },"branch" : "bc-archive-content-3",
      "filename" :"2019-11-18-building-elements-that-earn-trust.md",
      
      "filepath" :"news/2019/11/2019-11-18-building-elements-that-earn-trust.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2019/11/2019-11-18-building-elements-that-earn-trust.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2019/11/2019-11-18-building-elements-that-earn-trust.md","slug" : "building-elements-that-earn-trust","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2019/11/18/building-elements-that-earn-trust/"
    },{"kicker" : "Mobile","title" :"Building Trust with Users Through Open Communication and Feedback","deck" : "A look at how FEMA responds to user needs and bugs in their app development.","summary" : "A look at how FEMA responds to user needs and bugs in their app development.","date" : "2019-06-13T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"r-fitz-fitzhenry" : "R. 'Fitz' Fitzhenry"},"topics" : {
        
            "content-strategy" : "Content strategy",
            "customer-experience" : "Customer experience",
            "mobile" : "Mobile",
            "trust" : "Trust"
            },"primary_image" : { "uid" : "fema-mobile-app-home-updated-comp", "alt" :
  "A screenshot of the Home screen in the bilingual FEMA mobile app.", "width" :
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  "", "format" :
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      "filename" :"2019-06-13-building-trust-with-users-through-open-communication-feedback.md",
      
      "filepath" :"news/2019/06/2019-06-13-building-trust-with-users-through-open-communication-feedback.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2019/06/2019-06-13-building-trust-with-users-through-open-communication-feedback.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2019/06/2019-06-13-building-trust-with-users-through-open-communication-feedback.md","slug" : "building-trust-with-users-through-open-communication-feedback","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2019/06/13/building-trust-with-users-through-open-communication-feedback/"
    },{"title" :"Analyzing Web Metrics for Federal Privacy Professionals","summary" : "For this event, DAP has partnered with the fine folks who run the Federal Privacy Council’s Tech Tuesday Series to teach us how to measure, analyze, and improve experiences for users visiting privacy pages on your agency websites.","date" : "2019-02-19T15:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden"},"topics" : {
        
            "analytics" : "Analytics",
            "trust" : "Trust"
            },"branch" : "bc-archive-content-3",
      "filename" :"2019-02-19-analyzing-web-metrics-for-federal-privacy-professionals.md",
      
      "filepath" :"events/2019/02/2019-02-19-analyzing-web-metrics-for-federal-privacy-professionals.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2019/02/2019-02-19-analyzing-web-metrics-for-federal-privacy-professionals.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2019/02/2019-02-19-analyzing-web-metrics-for-federal-privacy-professionals.md","aliases" : {"0" : "/event/2019/01/29/analyzing-web-metrics-for-federal-privacy-professionals/"},"slug" : "analyzing-web-metrics-for-federal-privacy-professionals","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/02/19/analyzing-web-metrics-for-federal-privacy-professionals/"
    },{"title" :"Trends on Tuesday: Americans\u0026#8217; \u0026#8216;Digital Divide\u0026#8217; on Tech Savviness and Digital Learning","summary" : "The Pew Internet and the American Life Project released a report recently that analyzed the use of digital tools for different groups of tech literacies.","date" : "2016-11-15T11:00:48-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"wsullivan" : "Will Sullivan"},"topics" : {
        
            "emerging-tech" : "Emerging tech",
            "mobile" : "Mobile",
            "trust" : "Trust"
            },"branch" : "bc-archive-content-3",
      "filename" :"2016-11-15-trends-on-tuesday-americans-digital-divide-on-tech-savviness-and-digital-learning.md",
      
      "filepath" :"news/2016/11/2016-11-15-trends-on-tuesday-americans-digital-divide-on-tech-savviness-and-digital-learning.md",
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      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/11/2016-11-15-trends-on-tuesday-americans-digital-divide-on-tech-savviness-and-digital-learning.md","slug" : "trends-on-tuesday-americans-digital-divide-on-tech-savviness-and-digital-learning","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/11/15/trends-on-tuesday-americans-digital-divide-on-tech-savviness-and-digital-learning/"
    },{"title" :"Enabling Trusted Digital Interactions Between People \u0026 Government","summary" : "Connect.Gov is a service that helps reduce agency investment and enables a secure, trusted, and inter-operable method for digital interactions between people and government.","date" : "2015-03-06T10:00:01-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jennifer-kerber" : "Jennifer Kerber","jonathan-prisby" : "Jonathan Prisby"},"topics" : {
        
            "cloud-and-infrastructure" : "Cloud and infrastructure",
            "privacy" : "Privacy",
            "product-and-project-management" : "Product and project management",
            "security" : "Security",
            "trust" : "Trust"
            },"branch" : "bc-archive-content-3",
      "filename" :"2015-03-06-enabling-trusted-digital-interactions-between-people-government.md",
      
      "filepath" :"news/2015/03/2015-03-06-enabling-trusted-digital-interactions-between-people-government.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-06-enabling-trusted-digital-interactions-between-people-government.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-06-enabling-trusted-digital-interactions-between-people-government.md","slug" : "enabling-trusted-digital-interactions-between-people-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/06/enabling-trusted-digital-interactions-between-people-government/"
    },{"title" :"Avoid Weak ‘Links’ in Your Digital Chain","summary" : "Users don’t like surprises. Unexpected or unwanted content undermines the credibility of your agency and frustrates users who come to your website looking for specific information. Using links appropriately in your website content is one way to build trust with users, according to an article by Kara Pernice of the Nielsen Norman Group. Here’s a","date" : "2015-02-25T11:10:25-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
        
            "analytics" : "Analytics",
            "content-strategy" : "Content strategy",
            "plain-language" : "Plain language",
            "search" : "Search",
            "search-engine-optimization" : "Search engine optimization",
            "trust" : "Trust",
            "usability" : "Usability",
            "user-experience" : "User experience",
            "user-experience" : "User experience"
            },"branch" : "bc-archive-content-3",
      "filename" :"2015-02-25-avoid-weak-links-in-your-digital-chain.md",
      
      "filepath" :"news/2015/02/2015-02-25-avoid-weak-links-in-your-digital-chain.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-25-avoid-weak-links-in-your-digital-chain.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-25-avoid-weak-links-in-your-digital-chain.md","slug" : "avoid-weak-links-in-your-digital-chain","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/25/avoid-weak-links-in-your-digital-chain/"
    },{"title" :"Facebook Increases Public Service Verification to Improve Citizen Engagement","summary" : "Facebook is now the first social media platform to start verifying all federal government pages with their signature blue checkmark using the Federal Social Media Registry API. The Federal Social Media Registry provides the singular source that allows social media platforms to quickly collect real government accounts—emphasizing the critical need to ensure the trust, quality and","date" : "2014-06-09T02:32:35-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jherman" : "Justin Herman"},"topics" : {
        
            "application-programming-interface" : "Application programming interface",
            "governance" : "Governance",
            "open-data" : "Open data",
            "product-and-project-management" : "Product and project management",
            "social-media" : "Social media",
            "trust" : "Trust",
            "user-experience" : "User experience"
            },"branch" : "bc-archive-content-3",
      "filename" :"2014-06-09-facebook-increases-public-service-verification-to-improve-citizen-engagement-2.md",
      
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      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/06/2014-06-09-facebook-increases-public-service-verification-to-improve-citizen-engagement-2.md","slug" : "facebook-increases-public-service-verification-to-improve-citizen-engagement-2","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/09/facebook-increases-public-service-verification-to-improve-citizen-engagement-2/"
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}