{ "version" : "https://jsonfeed.org/version/1", "content" : "topics", "type" : "list", "title" : "Human-centered design |Digital.gov", "description": "Human-centered design", "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/", "count" : "126","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/topics/human-centered-design/index.json", "section" : "topics", "items" : [{"title" :"Rebuilding CDC.gov","deck" : "How the CDC.gov team used a “Clean Slate” approach to improve its content and meet the needs of the public","summary" : "Learn how the CDC.gov team used a bold “Clean Slate” approach to reimagine the site and meet real user needs.","date" : "2025-01-02T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"stacey-thalken" : "Stacey Thalken"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "governance" : "Governance", "human-centered-design" : "Human-centered design" },"primary_image" : { "uid" : "hands-website-design-sensvector-istock-getty-images-1356139194", "alt" : "Three hands of varying skin tones place web elements on a webpage.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Sensvector/iStock via Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2025-01-02-rebuilding-cdc-gov.md", "filepath" :"news/2025/2025-01-02-rebuilding-cdc-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2025/2025-01-02-rebuilding-cdc-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2025/2025-01-02-rebuilding-cdc-gov.md","weight" : "1","slug" : "rebuilding-cdc-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2025/01/02/rebuilding-cdc-gov/" },{"title" :"Making government text messaging more effective with Notify.gov","deck" : "To improve access to government services, GSA launched Notify.gov, a notification tool that sends text message reminders about government services and benefits programs. This service aims to ensure families receive the right information at the right time on the government services they use.","summary" : "To improve access to government services, GSA launched Notify.gov, a notification tool that sends text message reminders about government services and benefits programs. This service aims to ensure families receive the right information at the right time on the government services they use.","date" : "2024-12-17T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "communication" : "Communication", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design" },"branch" : "bc-archive-content-3", "filename" :"2024-12-20-making-government-text-messaging-more-effective-with-notify-gov.md", "filepath" :"news/2024/12/2024-12-20-making-government-text-messaging-more-effective-with-notify-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/12/2024-12-20-making-government-text-messaging-more-effective-with-notify-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/12/2024-12-20-making-government-text-messaging-more-effective-with-notify-gov.md","source" : "gsa","source_url" : "https://www.gsa.gov/blog/2024/12/17/making-government-text-messaging-more-effective-with-notifygov","weight" : "1","slug" : "making-government-text-messaging-more-effective-with-notify-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/12/17/making-government-text-messaging-more-effective-with-notify-gov/" },{"title" :"Requirements for transforming federal customer experience and service delivery","deck" : "Understand the policy framework: Executive Order 14058 and OMB Circular A-11 Section 280","summary" : "Learn how to strengthen customer experience and service delivery within your federal agency.","date" : "2024-12-04T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"cathryn-camenzind" : "Cathryn Camenzind"},"topics" : { "customer-experience" : "Customer experience", "governance" : "Governance", "human-centered-design" : "Human-centered design", "information-collection" : "Information collection", "public-policy" : "Public policy", "trust" : "Trust" },"branch" : "bc-archive-content-3", "filename" :"requirements-for-transforming-federal-customer-experience-and-service-delivery.md", "filepath" :"resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md","weight" : "1","slug" : "requirements-for-transforming-federal-customer-experience-and-service-delivery","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery/" },{"title" :"Publishing federal sales data: how we used design studios and user testing to develop a user-centered dataset","deck" : "The Open Data, Design, and Development team at the Office of Natural Resource and Revenue (ONRR) successfully added federal sales data to the Natural Resources Revenue Data (NRRD) platform using design studios and user testing to create a user-centered dataset. By involving subject matter experts and refining prototypes through feedback, the team delivered the project ahead of schedule while meeting user needs. Future plans included additional usability testing and expanding stakeholder engagement.","summary" : "The Open Data, Design, and Development team at the Office of Natural Resource and Revenue (ONRR) successfully added federal sales data to the Natural Resources Revenue Data (NRRD) platform using design studios and user testing to create a user-centered dataset. By involving subject matter experts and refining prototypes through feedback, the team delivered the project ahead of schedule while meeting user needs. Future plans included additional usability testing and expanding stakeholder engagement.","date" : "2024-11-19T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "data-visualization" : "Data visualization", "human-centered-design" : "Human-centered design" },"branch" : "bc-archive-content-3", "filename" :"2024-11-26-publishing-federal-sales-data-how-we-used-design-studios-and-user-testing-to-develop-a-user-centered-dataset.md", "filepath" :"news/2024/11/2024-11-26-publishing-federal-sales-data-how-we-used-design-studios-and-user-testing-to-develop-a-user-centered-dataset.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/11/2024-11-26-publishing-federal-sales-data-how-we-used-design-studios-and-user-testing-to-develop-a-user-centered-dataset.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/11/2024-11-26-publishing-federal-sales-data-how-we-used-design-studios-and-user-testing-to-develop-a-user-centered-dataset.md","source" : "doi-revenuedata","source_url" : "https://blog-nrrd.doi.gov/Publishing-Federal-Sales-Data/","weight" : "1","slug" : "publishing-federal-sales-data-how-we-used-design-studios-and-user-testing-to-develop-a-user-centered-dataset","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/11/19/publishing-federal-sales-data-how-we-used-design-studios-and-user-testing-to-develop-a-user-centered-dataset/" },{"title" :"Making the case for human-centered design: A Department of Justice case study","deck" : "Lessons learned from the launch of Access DOJ.","summary" : "The Access DOJ initiative shares nine lessons on making services more accessible, effective, and efficient.","date" : "2024-10-28T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"becky-slogeris" : "Becky Slogeris","kim-lopez" : "Kim Lopez"},"topics" : { "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "plain-language" : "Plain language", "user-experience" : "User experience" },"primary_image" : { "uid" : "justice-scales-svetlana-shamshurina-istock-getty-images-1226475738", "alt" : "Illustration of scales of justice sitting on top of law books, next to a gavel. One book reads 'Justice' on the spine.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Svetlana Shamshurina/iStock via Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-10-28-making-the-case-for-human-centered-design-a-department-of-justice-case-study.md", "filepath" :"news/2024/10/2024-10-28-making-the-case-for-human-centered-design-a-department-of-justice-case-study.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/10/2024-10-28-making-the-case-for-human-centered-design-a-department-of-justice-case-study.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/10/2024-10-28-making-the-case-for-human-centered-design-a-department-of-justice-case-study.md","weight" : "1","slug" : "making-the-case-for-human-centered-design-a-department-of-justice-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/10/28/making-the-case-for-human-centered-design-a-department-of-justice-case-study/" },{"title" :"18F Folks: Adopting a new illustration library","deck" : "18F adopted a new illustration style, 18F Folks, to better represent the broad spectrum of human experiences. Moving away from simple bust portraits, this updated style captures more complex emotions and human interactions, fostering a stronger sense of connection. By focusing on inclusivity, 18F aims to make government content more relatable and welcoming, ensuring everyone feels valued and understood.","summary" : "18F adopted a new illustration style, 18F Folks, to better represent the broad spectrum of human experiences. Moving away from simple bust portraits, this updated style captures more complex emotions and human interactions, fostering a stronger sense of connection. By focusing on inclusivity, 18F aims to make government content more relatable and welcoming, ensuring everyone feels valued and understood.","date" : "2024-10-21T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "human-centered-design" : "Human-centered design" },"branch" : "bc-archive-content-3", "filename" :"2024-10-29-18f-folks-adopting-a-new-illustration-library.md", "filepath" :"news/2024/10/2024-10-29-18f-folks-adopting-a-new-illustration-library.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/10/2024-10-29-18f-folks-adopting-a-new-illustration-library.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/10/2024-10-29-18f-folks-adopting-a-new-illustration-library.md","source" : "18f","source_url" : "https://18f.gsa.gov/2024/10/21/18f-folks/","weight" : "1","slug" : "18f-folks-adopting-a-new-illustration-library","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/10/21/18f-folks-adopting-a-new-illustration-library/" },{"title" :"Building a culture of customer experience across government","deck" : "Lessons learned from two life experience projects.","summary" : "The Life Experience teams contain lessons for establishing a culture of customer experience in government, shifting to a focus on organizational practices.","date" : "2024-10-07T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kennedy-alexis" : "Kennedy Alexis","samantha-noor" : "Samantha Noor","louisa-sholar" : "Louisa Sholar"},"topics" : { "best-practices" : "Best practices", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management" },"primary_image" : { "uid" : "lightbulb-anastasia-usenko-istock-getty-images-1208535618", "alt" : "Illustration of three teammates building a puzzle of a lightbulb.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Anastasia Usenk/iStock via Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-10-07-building-a-culture-of-customer-experience-across-government.md", "filepath" :"news/2024/10/2024-10-07-building-a-culture-of-customer-experience-across-government.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/10/2024-10-07-building-a-culture-of-customer-experience-across-government.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/10/2024-10-07-building-a-culture-of-customer-experience-across-government.md","weight" : "1","slug" : "building-a-culture-of-customer-experience-across-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/10/07/building-a-culture-of-customer-experience-across-government/" },{"title" :"A revised and expanded guide for de-risking government technology projects","deck" : "18F recently launched an updated version of the 2020 De-risking Government Technology Guide, offering a new section on vendor management, and combining the State Software Budgeting Handbook and Federal Field Guide into one unified resource. The guide offers practical methods for reducing risks in government tech projects, drawing from 18F’s experience and state employee input. This revision reflects the evolving needs of government agencies, providing key insights on custom software development, vendor collaboration, and performance-based contracting.","summary" : "18F recently launched an updated version of the 2020 De-risking Government Technology Guide, offering a new section on vendor management, and combining the State Software Budgeting Handbook and Federal Field Guide into one unified resource. The guide offers practical methods for reducing risks in government tech projects, drawing from 18F’s experience and state employee input. This revision reflects the evolving needs of government agencies, providing key insights on custom software development, vendor collaboration, and performance-based contracting.","date" : "2024-09-12T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "best-practices" : "Best practices", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design",},"branch" : "bc-archive-content-3", "filename" :"2024-09-13-a-revised-and-expanded-guide-for-de-risking-government-technology-projects.md", "filepath" :"news/2024/09/2024-09-13-a-revised-and-expanded-guide-for-de-risking-government-technology-projects.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/09/2024-09-13-a-revised-and-expanded-guide-for-de-risking-government-technology-projects.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/09/2024-09-13-a-revised-and-expanded-guide-for-de-risking-government-technology-projects.md","source" : "18f","source_url" : "https://18f.gsa.gov/2024/09/12/derisking-guide-update/","weight" : "1","slug" : "a-revised-and-expanded-guide-for-de-risking-government-technology-projects","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/09/12/a-revised-and-expanded-guide-for-de-risking-government-technology-projects/" },{"title" :"How the Open Data, Design, and Development team implemented state and offshore region navigation pages with hallway testing","deck" : "User feedback is key to creating great digital products, but limited resources can hinder research efforts. Hallway testing provides a quick, useful solution. By conducting informal interviews, the Open Data, Design, and Development team at the Department of the Interior gathered insights to improve navigation to state and offshore region pages on the Natural Resources Revenue Data website. After testing prototypes, the best option was implemented, streamlining access white minimizing resource use. The team’s next steps include monitoring performance, evaluating the addition of maps on select pages, and continued hallway testing.","summary" : "User feedback is key to creating great digital products, but limited resources can hinder research efforts. Hallway testing provides a quick, useful solution. By conducting informal interviews, the Open Data, Design, and Development team at the Department of the Interior gathered insights to improve navigation to state and offshore region pages on the Natural Resources Revenue Data website. After testing prototypes, the best option was implemented, streamlining access white minimizing resource use. The team’s next steps include monitoring performance, evaluating the addition of maps on select pages, and continued hallway testing.","date" : "2024-09-03T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-09-05-the-beauty-of-hallway-testing-how-we-implemented-state-and-offshore-region-navigation-pages.md", "filepath" :"news/2024/09/2024-09-05-the-beauty-of-hallway-testing-how-we-implemented-state-and-offshore-region-navigation-pages.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/09/2024-09-05-the-beauty-of-hallway-testing-how-we-implemented-state-and-offshore-region-navigation-pages.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/09/2024-09-05-the-beauty-of-hallway-testing-how-we-implemented-state-and-offshore-region-navigation-pages.md","source" : "doi-revenuedata","source_url" : "https://blog-nrrd.doi.gov/hallway-study-state-offshore-navigation/","weight" : "1","slug" : "the-beauty-of-hallway-testing-how-we-implemented-state-and-offshore-region-navigation-pages","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/09/03/the-beauty-of-hallway-testing-how-we-implemented-state-and-offshore-region-navigation-pages/" },{"title" :"How multicultural research guides the USA.gov benefit finder","deck" : "Discover how USA.gov tailors its benefit finder experience for both English and Spanish-speaking users through culturally nuanced content. Through dual-track language research, a bilingual support team, and A/B testing, USA.gov ensures that more users receive relevant, empathetic, and user-friendly content. The USA.gov team also identified and addressed recruitment challenges to interatively improve its ongoing research processes.","summary" : "Discover how USA.gov tailors its benefit finder experience for both English and Spanish-speaking users through culturally nuanced content. Through dual-track language research, a bilingual support team, and A/B testing, USA.gov ensures that more users receive relevant, empathetic, and user-friendly content. The USA.gov team also identified and addressed recruitment challenges to interatively improve its ongoing research processes.","date" : "2024-08-27T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "human-centered-design" : "Human-centered design", "multilingual" : "Multilingual", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-08-30-how-multicultural-research-guides-usagovs-benefit-finder.md", "filepath" :"news/2024/08/2024-08-30-how-multicultural-research-guides-usagovs-benefit-finder.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-30-how-multicultural-research-guides-usagovs-benefit-finder.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-30-how-multicultural-research-guides-usagovs-benefit-finder.md","source" : "usagov","source_url" : "https://blog.usa.gov/how-multicultural-research-guides-usagovs-benefit-finder","weight" : "1","slug" : "how-multicultural-research-guides-usagovs-benefit-finder","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/27/how-multicultural-research-guides-usagovs-benefit-finder/" },{"title" :"User research and the Paperwork Reduction Act","deck" : "User research is an important part of customer experience transformation. Different types of research require different approval under the Paperwork Reduction Act (PRA). Through seven case studies, the U.S. Digital Service shows how agencies conducted valuable user research that did not require PRA approval and successfully integrated findings into their projects. Their work illustrates how thoughtful user research transforms delivery of services and helps agencies build trust in government.","summary" : "User research is an important part of customer experience transformation. Different types of research require different approval under the Paperwork Reduction Act (PRA). Through seven case studies, the U.S. Digital Service shows how agencies conducted valuable user research that did not require PRA approval and successfully integrated findings into their projects. Their work illustrates how thoughtful user research transforms delivery of services and helps agencies build trust in government.","date" : "2024-08-20T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "best-practices" : "Best practices", "customer-experience" : "Customer experience", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "information-collection" : "Information collection", "public-policy" : "Public policy", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-08-22-user-research-and-the-paperwork-reduction-act.md", "filepath" :"news/2024/08/2024-08-22-user-research-and-the-paperwork-reduction-act.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-22-user-research-and-the-paperwork-reduction-act.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-22-user-research-and-the-paperwork-reduction-act.md","source" : "usds","source_url" : "https://www.usds.gov/news-and-blog/user-research-and-the-paperwork-reduction-act","weight" : "1","slug" : "user-research-and-the-paperwork-reduction-act","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/20/user-research-and-the-paperwork-reduction-act/" },{"title" :"10 years of the U.S. Digital Service: Transforming government for the digital age","deck" : "Over the past decade, the U.S. Digital Service (USDS) has collaborated with more than 30 federal agencies to create user-friendly, reliable, and seamless digital experiences. Their work prioritizing human-centered design and engineering includes improving services for veterans with Veterans Affairs, launching the Internal Revenue Service Direct File Pilot, and supporting the Centers for Disease Control and Prevention during the COVID-19 pandemic. Looking ahead, USDS remains committed to building trust, fostering innovation, and scaling digital capacity across the federal government, ensuring better service for all Americans.","summary" : "Over the past decade, the U.S. Digital Service (USDS) has collaborated with more than 30 federal agencies to create user-friendly, reliable, and seamless digital experiences. Their work prioritizing human-centered design and engineering includes improving services for veterans with Veterans Affairs, launching the Internal Revenue Service Direct File Pilot, and supporting the Centers for Disease Control and Prevention during the COVID-19 pandemic. Looking ahead, USDS remains committed to building trust, fostering innovation, and scaling digital capacity across the federal government, ensuring better service for all Americans.","date" : "2024-08-13T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "best-practices" : "Best practices", "digital-service-delivery" : "Digital service delivery", "emerging-tech" : "Emerging tech", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "trust" : "Trust", "usability" : "Usability",},"branch" : "bc-archive-content-3", "filename" :"2024-08-22-10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age.md", "filepath" :"news/2024/08/2024-08-22-10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-22-10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-22-10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age.md","source" : "whitehouse","source_url" : "https://www.whitehouse.gov/omb/briefing-room/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/","weight" : "1","slug" : "10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/" },{"title" :"Department of Justice recognizes anniversary of executive order to improve access for people with limited English profiency","deck" : "The Department of Justice recently marked the 24th anniversary of Executive Order 13166, which aims to improve access to federal services for individuals with limited English proficiency (LEP). Its Civil Rights Division reviewed language access plans across federal agencies, emphasizing progress in hiring and staff training, improving language assistance services, and expanding multilingual content. The department is committed to eliminating language barriers in federal programs, improving communication and access for all communities.","summary" : "The Department of Justice recently marked the 24th anniversary of Executive Order 13166, which aims to improve access to federal services for individuals with limited English proficiency (LEP). Its Civil Rights Division reviewed language access plans across federal agencies, emphasizing progress in hiring and staff training, improving language assistance services, and expanding multilingual content. The department is committed to eliminating language barriers in federal programs, improving communication and access for all communities.","date" : "2024-08-12T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "best-practices" : "Best practices", "communication" : "Communication", "content-strategy" : "Content strategy", "human-centered-design" : "Human-centered design", "multilingual" : "Multilingual", "public-policy" : "Public policy",},"branch" : "bc-archive-content-3", "filename" :"2024-08-21-the-justice-department-recognizes-anniversary-of-executive-order-13166-improving-access-to-services-for-persons-with-limited-english-proficiency.md", "filepath" :"news/2024/08/2024-08-21-the-justice-department-recognizes-anniversary-of-executive-order-13166-improving-access-to-services-for-persons-with-limited-english-proficiency.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-21-the-justice-department-recognizes-anniversary-of-executive-order-13166-improving-access-to-services-for-persons-with-limited-english-proficiency.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-21-the-justice-department-recognizes-anniversary-of-executive-order-13166-improving-access-to-services-for-persons-with-limited-english-proficiency.md","source" : "doj","source_url" : "https://www.justice.gov/opa/pr/justice-department-statement-anniversary-executive-order-13166-improving-access-services","weight" : "1","slug" : "the-department-of-justice-recognizes-anniversary-of-executive-order-13166-improving-access-to-services-for-persons-with-limited-english-proficiency","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/12/the-department-of-justice-recognizes-anniversary-of-executive-order-13166-improving-access-to-services-for-persons-with-limited-english-proficiency/" },{"title" :"IT warning banners: How GSA is working to stop unnecessarily frightening users","deck" : "Driving policy changes and improving user experience through M-23-22","summary" : "OMB Memo M-23-22 discourages the use of pop-ups and modals. GSA IT updated security policies so that IT warning banners are presented less intrusively to users.","date" : "2024-08-07T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jessica-marine" : "Jessica Marine"},"topics" : { "human-centered-design" : "Human-centered design", "public-policy" : "Public policy", "security" : "Security", "terms-of-service" : "Terms of service" },"primary_image" : { "uid" : "example-gsa-official-use-system-warning-blue-bg-sm-comp", "alt" : "An IT warning banner example alerts user that the system is for official federal government use, is subject to monitoring, and has penalties for unauthorized use.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-08-07-it-warning-banners-how-gsa-is-working-to-stop-unnecessarily-frightening-users.md", "filepath" :"news/2024/08/2024-08-07-it-warning-banners-how-gsa-is-working-to-stop-unnecessarily-frightening-users.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-07-it-warning-banners-how-gsa-is-working-to-stop-unnecessarily-frightening-users.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-07-it-warning-banners-how-gsa-is-working-to-stop-unnecessarily-frightening-users.md","weight" : "1","slug" : "it-warning-banners-how-gsa-is-working-to-stop-unnecessarily-frightening-users","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/07/it-warning-banners-how-gsa-is-working-to-stop-unnecessarily-frightening-users/" },{"title" :"Developing an easier way to recruit user research participants","deck" : "USA.gov and 10x recently partnered to develop a new user research recruitment page. The page launched in February 2024 and has attracted hundreds of sign-ups. It allows participants to assist in testing government websites for compensation, and helps teams find participants that match needed demographics. By simplifying the process and expanding recruitment of diverse populations, the initiative aims to support and streamline user research. It plans to add recruitment opportunities in additional languages and recruit more specific audiences for future studies.","summary" : "USA.gov and 10x recently partnered to develop a new user research recruitment page. The page launched in February 2024 and has attracted hundreds of sign-ups. It allows participants to assist in testing government websites for compensation, and helps teams find participants that match needed demographics. By simplifying the process and expanding recruitment of diverse populations, the initiative aims to support and streamline user research. It plans to add recruitment opportunities in additional languages and recruit more specific audiences for future studies.","date" : "2024-08-06T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-08-21-developing-an-easier-way-to-recruit-user-research-participants.md", "filepath" :"news/2024/08/2024-08-21-developing-an-easier-way-to-recruit-user-research-participants.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-21-developing-an-easier-way-to-recruit-user-research-participants.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-21-developing-an-easier-way-to-recruit-user-research-participants.md","source" : "usagov","source_url" : "https://blog.usa.gov/developing-an-easier-way-to-recruit-user-research-participants","weight" : "1","slug" : "developing-an-easier-way-to-recruit-user-research-participants","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/06/developing-an-easier-way-to-recruit-user-research-participants/" },{"title" :"Supporting innovation through the American Rescue Plan","deck" : "A case study on using ARP funding as a catalyst for long-term resilience","summary" : "GSA uses American Rescue Plan funding for over 40 initiatives to foster community, improve user experiences, and empower underserved populations.","date" : "2024-08-01T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ambuj-neupane" : "Ambuj Neupane"},"topics" : { "cloud-and-infrastructure" : "Cloud and infrastructure", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "search" : "Search" },"branch" : "bc-archive-content-3", "filename" :"2024-08-01-supporting-innovation-through-the-american-rescue-plan.md", "filepath" :"news/2024/08/2024-08-01-supporting-innovation-through-the-american-rescue-plan.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-01-supporting-innovation-through-the-american-rescue-plan.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-01-supporting-innovation-through-the-american-rescue-plan.md","weight" : "1","slug" : "supporting-innovation-through-the-american-rescue-plan","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/08/01/supporting-innovation-through-the-american-rescue-plan/" },{"title" :"Introducing the Department of Homeland Security customer experience toolkit","deck" : "The Department of Homeland Security’s Customer Experience Directorate developed a customer experience (CX) toolkit to help agencies implement CX strategies using a human-centered design approach. The toolkit offers resources to enhance service delivery, processes, and systems, following a “Ready, Set, Grow” framework for planning and implementation. It aims to serve as a reference for organizations bringing CX practices to their own agencies.","summary" : "The Department of Homeland Security’s Customer Experience Directorate developed a customer experience (CX) toolkit to help agencies implement CX strategies using a human-centered design approach. The toolkit offers resources to enhance service delivery, processes, and systems, following a “Ready, Set, Grow” framework for planning and implementation. It aims to serve as a reference for organizations bringing CX practices to their own agencies.","date" : "2024-07-16T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "best-practices" : "Best practices", "communication" : "Communication", "content-strategy" : "Content strategy", "human-centered-design" : "Human-centered design", "plain-language" : "Plain language",},"branch" : "bc-archive-content-3", "filename" :"2024-08-21-introducing-the-department-of-homeland-security-customer-experience-toolkit.md", "filepath" :"news/2024/08/2024-08-21-introducing-the-department-of-homeland-security-customer-experience-toolkit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/08/2024-08-21-introducing-the-department-of-homeland-security-customer-experience-toolkit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/08/2024-08-21-introducing-the-department-of-homeland-security-customer-experience-toolkit.md","source" : "dhs","source_url" : "https://www.dhs.gov/cx/resources/guides-kits/cx-toolkit","weight" : "1","slug" : "introducing-the-department-of-homeland-security-customer-experience-toolkit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/07/16/introducing-the-department-of-homeland-security-customer-experience-toolkit/" },{"title" :"Designing for people with disabilities","deck" : "The User Experience (UX) team at USA.gov’s Public Experience Portfolio recently conducted a study to analyze the experiences of individuals who access USA.gov through assistive technology. The team partnered with a local organization to gather insights from a diverse group of participants, many of whom are blind or deaf. The study revealed various habits and challenges faced by these users, such as a preference for mobile sites, difficulty with website carousels, and a reliance on clear headings and action-oriented descriptions. These findings can guide improvements in accessibility, such as clever link labeling and better navigation aids for assistive technology users.","summary" : "The User Experience (UX) team at USA.gov’s Public Experience Portfolio recently conducted a study to analyze the experiences of individuals who access USA.gov through assistive technology. The team partnered with a local organization to gather insights from a diverse group of participants, many of whom are blind or deaf. The study revealed various habits and challenges faced by these users, such as a preference for mobile sites, difficulty with website carousels, and a reliance on clear headings and action-oriented descriptions. These findings can guide improvements in accessibility, such as clever link labeling and better navigation aids for assistive technology users.","date" : "2024-07-16T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "content-strategy" : "Content strategy", "human-centered-design" : "Human-centered design", "information-collection" : "Information collection", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2024-07-18-designing-for-people-with-disabilities.md", "filepath" :"news/2024/07/2024-07-18-designing-for-people-with-disabilities.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/07/2024-07-18-designing-for-people-with-disabilities.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/07/2024-07-18-designing-for-people-with-disabilities.md","source" : "usagov","source_url" : "https://blog.usa.gov/designing-for-people-with-disabilities","weight" : "1","slug" : "designing-for-people-with-disabilities","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/07/16/designing-for-people-with-disabilities/" },{"title" :"Requirements for strengthening the federal government's commitment to digital accessibility","deck" : "Understand the policy framework: Section 508 of the Rehabilitation Act of 1973, Section 508 Standards, and OMB Memo M-24-08","summary" : "Learn how to implement Section 508, and strengthen and maintain your agency’s commitment to digital accessibility.","date" : "2024-07-10T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"cathryn-camenzind" : "Cathryn Camenzind"},"topics" : { "accessibility" : "Accessibility", "governance" : "Governance", "human-centered-design" : "Human-centered design", "public-policy" : "Public policy" },"branch" : "bc-archive-content-3", "filename" :"requirements-for-strengthening-the-federal-government-commitment-to-digital-accessibility.md", "filepath" :"resources/requirements-for-strengthening-the-federal-government-commitment-to-digital-accessibility.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/requirements-for-strengthening-the-federal-government-commitment-to-digital-accessibility.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/requirements-for-strengthening-the-federal-government-commitment-to-digital-accessibility.md","weight" : "1","slug" : "requirements-for-strengthening-the-federal-government-commitment-to-digital-accessibility","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-strengthening-the-federal-government-commitment-to-digital-accessibility/" },{"title" :"A small team's journey through digital maturity","deck" : "How Digital.gov starts with real user needs","summary" : "As a small team, Digital.gov adopted user research and customer experience early. That foundation helps develop evidence-based strategies for today.","date" : "2024-07-08T15:55:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"sarah-schroeder" : "Sarah Schroeder"},"topics" : { "best-practices" : "Best practices", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-07-08-a-small-teams-journey-through-digital-maturity.md", "filepath" :"news/2024/07/2024-07-08-a-small-teams-journey-through-digital-maturity.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/07/2024-07-08-a-small-teams-journey-through-digital-maturity.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/07/2024-07-08-a-small-teams-journey-through-digital-maturity.md","weight" : "1","slug" : "a-small-teams-journey-through-digital-maturity","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/07/08/a-small-teams-journey-through-digital-maturity/" },{"title" :"Bridge the gap between policy and implementation: Impactful solutions and strategies for success from Digital.gov's spring 2024 summit","summary" : "The summit highlighted digital transformation, emphasizing the significance of recent OMB memos for improving accessibility and customer experience.","date" : "2024-07-08T10:55:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"frances-carden" : "Frances Carden"},"topics" : { "accessibility" : "Accessibility", "acquisition" : "Acquisition", "best-practices" : "Best practices", "communication" : "Communication", "content-strategy" : "Content strategy", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "public-policy" : "Public policy" },"branch" : "bc-archive-content-3", "filename" :"2024-07-08-bridge-the-gap-between-policy-and-implementation-impactful-solutions-and-strategies-for-success-from-digital-gov-spring-2024-summit.md", "filepath" :"news/2024/07/2024-07-08-bridge-the-gap-between-policy-and-implementation-impactful-solutions-and-strategies-for-success-from-digital-gov-spring-2024-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/07/2024-07-08-bridge-the-gap-between-policy-and-implementation-impactful-solutions-and-strategies-for-success-from-digital-gov-spring-2024-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/07/2024-07-08-bridge-the-gap-between-policy-and-implementation-impactful-solutions-and-strategies-for-success-from-digital-gov-spring-2024-summit.md","weight" : "1","slug" : "bridge-the-gap-between-policy-and-implementation-impactful-solutions-and-strategies-for-success-from-digital-gov-spring-2024-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/07/08/bridge-the-gap-between-policy-and-implementation-impactful-solutions-and-strategies-for-success-from-digital-gov-spring-2024-summit/" },{"title" :"Digital front door: Expanding access to VA","deck" : "More Veterans are turning to the U.S. Department of Veterans Affairs (VA) for healthcare and benefits, accessing these services online through tools like the VA Health and Benefits mobile app and VA.gov. With over 2.28 million app downloads and 17.8 million monthly visitors on VA.gov, these digital tools provide faster, easier, and more inclusive access to VA services. Learn more about how these technologies are often Veterans’ first interaction with VA by watching their latest video, Digital Front Door: Expanding Access to VA.","summary" : "More Veterans are turning to the U.S. Department of Veterans Affairs (VA) for healthcare and benefits, accessing these services online through tools like the VA Health and Benefits mobile app and VA.gov. With over 2.28 million app downloads and 17.8 million monthly visitors on VA.gov, these digital tools provide faster, easier, and more inclusive access to VA services. Learn more about how these technologies are often Veterans’ first interaction with VA by watching their latest video, Digital Front Door: Expanding Access to VA.","date" : "2024-06-26T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "application-programming-interface" : "Application programming interface", "best-practices" : "Best practices", "communication" : "Communication", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "trust" : "Trust" },"branch" : "bc-archive-content-3", "filename" :"2024-06-27-digital-front-door-expanding-access-to-va.md", "filepath" :"news/2024/06/2024-06-27-digital-front-door-expanding-access-to-va.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/06/2024-06-27-digital-front-door-expanding-access-to-va.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/06/2024-06-27-digital-front-door-expanding-access-to-va.md","source" : "va","source_url" : "https://digital.va.gov/office-of-information-and-technology/digital-front-door/","weight" : "1","slug" : "digital-front-door-expanding-access-to-va","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/26/digital-front-door-expanding-access-to-va/" },{"title" :"Case study: Increasing access to required bankruptcy meetings","deck" : "The Department of Justice’s U.S. Trustee Program (USTP) oversees the administration of bankruptcy cases and private trustees. During the COVID-19 pandemic, virtual Section 341 bankruptcy meetings lead to more participation from both consumers and creditors, minimized delays, and saved time and money for all. Learn about USTP’s human-centered design process for a pilot program in three states to increase public access to these virtual meetings.","summary" : "The Department of Justice’s U.S. Trustee Program (USTP) oversees the administration of bankruptcy cases and private trustees. During the COVID-19 pandemic, virtual Section 341 bankruptcy meetings lead to more participation from both consumers and creditors, minimized delays, and saved time and money for all. Learn about USTP’s human-centered design process for a pilot program in three states to increase public access to these virtual meetings.","date" : "2024-06-06T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science", "human-centered-design" : "Human-centered design" },"branch" : "bc-archive-content-3", "filename" :"2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings.md", "filepath" :"news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings.md","source" : "doj","source_url" : "https://www.justice.gov/atj/access-doj/case-studies/increasing-access-required-bankruptcy-meetings","weight" : "1","slug" : "case-study-increasing-access-to-required-bankruptcy-meetings","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/06/case-study-increasing-access-to-required-bankruptcy-meetings/" },{"title" :"Case study: Removing barriers to applying for a presidential pardon","deck" : "At the Department of Justice, Access DOJ and the Office of the Pardon Attorney (PARDON) partnered to simplify and streamline the presidential pardon application process. By conducting usability testing and gathering feedback, they identified key issues with the existing application, such as its complexity and length. See how redesigning the forms to be more accessible and understandable led to a more efficient process for both applicants and staff.","summary" : "At the Department of Justice, Access DOJ and the Office of the Pardon Attorney (PARDON) partnered to simplify and streamline the presidential pardon application process. By conducting usability testing and gathering feedback, they identified key issues with the existing application, such as its complexity and length. See how redesigning the forms to be more accessible and understandable led to a more efficient process for both applicants and staff.","date" : "2024-06-06T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "trust" : "Trust", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2024-07-02-case-study-removing-barriers-to-applying-for-a-presidential-pardon.md", "filepath" :"news/2024/07/2024-07-02-case-study-removing-barriers-to-applying-for-a-presidential-pardon.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/07/2024-07-02-case-study-removing-barriers-to-applying-for-a-presidential-pardon.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/07/2024-07-02-case-study-removing-barriers-to-applying-for-a-presidential-pardon.md","source" : "doj","source_url" : "https://www.justice.gov/atj/access-doj/case-studies/removing-barriers-applying-presidential-pardon","weight" : "1","slug" : "case-study-removing-barriers-to-applying-for-a-presidential-pardon","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/06/case-study-removing-barriers-to-applying-for-a-presidential-pardon/" },{"title" :"Federal customer experience: OMB has taken actions to implement cross-agency priority goals","deck" : "In 2021, the President’s Management Agenda identified federal customer experience as a priority area for improvement. To implement this priority area, the Office of Management and Budget (OMB) set two long-term, cross-agency priority (CAP) goals. In this study, the Government Accountability Office (GAO) reviews OMB and selected federal agencies’ efforts towards these CAP goals. Learn about actions taken by OMB and selected High Impact Service Providers (HISPs), how OMB has facilitated interagency collaboration, and the extent to which OMB has overseen and assessed progress on these CAP goals.","summary" : "In 2021, the President’s Management Agenda identified federal customer experience as a priority area for improvement. To implement this priority area, the Office of Management and Budget (OMB) set two long-term, cross-agency priority (CAP) goals. In this study, the Government Accountability Office (GAO) reviews OMB and selected federal agencies’ efforts towards these CAP goals. Learn about actions taken by OMB and selected High Impact Service Providers (HISPs), how OMB has facilitated interagency collaboration, and the extent to which OMB has overseen and assessed progress on these CAP goals.","date" : "2024-06-06T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "customer-experience" : "Customer experience", "digital-service-delivery" : "Digital service delivery", "governance" : "Governance", "human-centered-design" : "Human-centered design" },"branch" : "bc-archive-content-3", "filename" :"2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md", "filepath" :"news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md","source" : "gao","source_url" : "https://www.gao.gov/products/gao-24-106632","weight" : "1","slug" : "federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/06/federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals/" },{"title" :"One year with the new USAGov","deck" : "It has been a year since USA.gov and USAGov en Español were relaunched using human-centered design principles. Using task backlog, the USAGov team has addressed content gaps, improved discoverability, and implemented technical updates. Through usability tests, visitor comments, and click behavior the team was able to unravel and respond to user feedback and unmet needs, leading to noticeable increases in visitor satisfaction and task accomplishment. Moving forward, the focus will shift to enhancing public engagement with the government, improving the search for benefits-related content, and exploring interactive and personalized user experiences.","summary" : "It has been a year since USA.gov and USAGov en Español were relaunched using human-centered design principles. Using task backlog, the USAGov team has addressed content gaps, improved discoverability, and implemented technical updates. Through usability tests, visitor comments, and click behavior the team was able to unravel and respond to user feedback and unmet needs, leading to noticeable increases in visitor satisfaction and task accomplishment. Moving forward, the focus will shift to enhancing public engagement with the government, improving the search for benefits-related content, and exploring interactive and personalized user experiences.","date" : "2024-05-14T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "analytics" : "Analytics", "best-practices" : "Best practices", "communication" : "Communication", "contact-centers" : "Contact centers", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "information-collection" : "Information collection", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2024-05-16-one-year-with-the-new-usagov.md", "filepath" :"news/2024/05/2024-05-16-one-year-with-the-new-usagov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/05/2024-05-16-one-year-with-the-new-usagov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/05/2024-05-16-one-year-with-the-new-usagov.md","source" : "usagov","source_url" : "https://blog.usa.gov/one-year-with-the-new-usagov","weight" : "1","slug" : "one-year-with-the-new-usagov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/05/14/one-year-with-the-new-usagov/" },{"title" :"FEMA National Summit on Risk Communications, Crisis Communications, and Community Engagement","deck" : "The Federal Emergency Management Agency Office of External Affairs is convening risk and crisis communicators and community leaders who are on the front-line of the climate and emerging hazard crises. Attend the free, June 10, 2024, summit virtually, or in Washington, DC. The agenda includes: the sharing invaluable tools and insights, how to implement culturally competent and accessible communications, how to integrate behavior change strategies, and more. An ASL interpreter will be provided.","summary" : "The Federal Emergency Management Agency Office of External Affairs is convening risk and crisis communicators and community leaders who are on the front-line of the climate and emerging hazard crises. Attend the free, June 10, 2024, summit virtually, or in Washington, DC. The agenda includes: the sharing invaluable tools and insights, how to implement culturally competent and accessible communications, how to integrate behavior change strategies, and more. An ASL interpreter will be provided.","date" : "2024-04-25T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "best-practices" : "Best practices", "communication" : "Communication", "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science", "human-centered-design" : "Human-centered design", "information-collection" : "Information collection", "innovation" : "Innovation", "open-government" : "Open government", "plain-language" : "Plain language" },"branch" : "bc-archive-content-3", "filename" :"2024-05-31-risk-communications-crisis-communications-and-community-engagement-summit.md", "filepath" :"news/2024/05/2024-05-31-risk-communications-crisis-communications-and-community-engagement-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/05/2024-05-31-risk-communications-crisis-communications-and-community-engagement-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/05/2024-05-31-risk-communications-crisis-communications-and-community-engagement-summit.md","source" : "fema","source_url" : "https://www.fema.gov/event/risk-communications-crisis-communications-and-community-engagement-summit","weight" : "1","slug" : "risk-communications-crisis-communications-and-community-engagement-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/25/risk-communications-crisis-communications-and-community-engagement-summit/" },{"title" :"Creating a blueprint for quality: How the PX Contact Center helps agents grow their skills","deck" : "Every day, live agents at USA.gov’s Public Experience (PX) Contact Center answer questions from the public about government benefits and services. Learn how the PX Contact Center develops a workforce of excellent agents, using immersive onboarding, tailored and continuous training, feedback loops, and calibration meetings to empower their agents to deliver accurate information. USA.gov’s system for employee and contact center management ensures that every customer interaction leaves a lasting impact.","summary" : "Every day, live agents at USA.gov’s Public Experience (PX) Contact Center answer questions from the public about government benefits and services. Learn how the PX Contact Center develops a workforce of excellent agents, using immersive onboarding, tailored and continuous training, feedback loops, and calibration meetings to empower their agents to deliver accurate information. USA.gov’s system for employee and contact center management ensures that every customer interaction leaves a lasting impact.","date" : "2024-04-23T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "analytics" : "Analytics", "best-practices" : "Best practices", "budgeting-and-performance" : "Budgeting and performance", "contact-centers" : "Contact centers", "human-centered-design" : "Human-centered design", "information-collection" : "Information collection", "multilingual" : "Multilingual", "trust" : "Trust" },"branch" : "bc-archive-content-3", "filename" :"2024-04-25-creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills.md", "filepath" :"news/2024/04/2024-04-25-creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/04/2024-04-25-creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/04/2024-04-25-creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills.md","source" : "usagov","source_url" : "https://blog.usa.gov/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills","weight" : "1","slug" : "creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/23/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills/" },{"title" :"Progress towards delivering a digital-first public experience","deck" : "Each year, more than 400 million individuals, families, businesses, organizations, and local governments get information and services from about 430 federal agencies and sub-agencies. The Biden-Harris administration is driving a bold vision for how government agencies serve their customers digitally with OMB’s ten-year roadmap for a modern digital experience. Agencies have already made significant strides. Learn about recent successes by the IRS, CDC, NASA, and FEMA, and how OMB will continue to collaborate with agencies to ensure ongoing improvement in digital government services.","summary" : "Each year, more than 400 million individuals, families, businesses, organizations, and local governments get information and services from about 430 federal agencies and sub-agencies. The Biden-Harris administration is driving a bold vision for how government agencies serve their customers digitally with OMB’s ten-year roadmap for a modern digital experience. Agencies have already made significant strides. Learn about recent successes by the IRS, CDC, NASA, and FEMA, and how OMB will continue to collaborate with agencies to ensure ongoing improvement in digital government services.","date" : "2024-04-17T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "best-practices" : "Best practices", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "public-policy" : "Public policy", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2024-04-17-progress-towards-delivering-a-digital-first-public-experience.md", "filepath" :"news/2024/04/2024-04-17-progress-towards-delivering-a-digital-first-public-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/04/2024-04-17-progress-towards-delivering-a-digital-first-public-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/04/2024-04-17-progress-towards-delivering-a-digital-first-public-experience.md","source" : "whitehouse","source_url" : "https://www.whitehouse.gov/omb/briefing-room/2024/04/17/progress-towards-delivering-a-digital-first-public-experience/","weight" : "1","slug" : "progress-towards-delivering-a-digital-first-public-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/17/progress-towards-delivering-a-digital-first-public-experience/" },{"title" :"Now available: Trusted Tester for Web Certification courses, version 5.1.3","deck" : "The Department of Homeland Security (DHS) has updated its Trusted Tester program courses. It features six improvements, including accessible plain language, adjusted exam requirements, and enhanced course design. The updated curriculum aligns with the latest Trusted Tester Conformance Test Process for Web, offering a more efficient learning experience. Enrollment is open via the Training Portal, and inquires can be directed to the DHS Accessibility Helpdesk for assistance.","summary" : "The Department of Homeland Security (DHS) has updated its Trusted Tester program courses. It features six improvements, including accessible plain language, adjusted exam requirements, and enhanced course design. The updated curriculum aligns with the latest Trusted Tester Conformance Test Process for Web, offering a more efficient learning experience. Enrollment is open via the Training Portal, and inquires can be directed to the DHS Accessibility Helpdesk for assistance.","date" : "2024-04-12T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "governance" : "Governance", "human-centered-design" : "Human-centered design" },"branch" : "bc-archive-content-3", "filename" :"2024-05-14-trusted-tester-for-web-certification-courses-version-5-1-3-now-available.md", "filepath" :"news/2024/05/2024-05-14-trusted-tester-for-web-certification-courses-version-5-1-3-now-available.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/05/2024-05-14-trusted-tester-for-web-certification-courses-version-5-1-3-now-available.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/05/2024-05-14-trusted-tester-for-web-certification-courses-version-5-1-3-now-available.md","source" : "section508gov","source_url" : "https://www.section508.gov/blog/trusted-tester-update-april2024/","weight" : "1","slug" : "trusted-tester-for-web-certification-courses-version-5-1-3-now-available","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/12/trusted-tester-for-web-certification-courses-version-5-1-3-now-available/" },{"title" :"Justice department to publish final rule to strengthen web and mobile app access for people with disabilities","deck" : "On April 8, Attorney General Merrick B. Garland signed a final rule under Title II of the Americans with Disabilities Act (ADA) to ensure the accessibility of web content and mobile applications for people with disabilities. This final rule clarifies the obligations of state and local governments to make their websites and mobile applications accessible. Learn more about this rule and why the Attorney General believes it will “break down barriers that have kept people with disabilities from fully participating in American Life.”","summary" : "On April 8, Attorney General Merrick B. Garland signed a final rule under Title II of the Americans with Disabilities Act (ADA) to ensure the accessibility of web content and mobile applications for people with disabilities. This final rule clarifies the obligations of state and local governments to make their websites and mobile applications accessible. Learn more about this rule and why the Attorney General believes it will “break down barriers that have kept people with disabilities from fully participating in American Life.”","date" : "2024-04-08T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "governance" : "Governance", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "open-government" : "Open government", "public-policy" : "Public policy" },"branch" : "bc-archive-content-3", "filename" :"2024-04-18-justice-department-to-publish-final-rule-to-strengthen-web-and-mobile-app-access-for-people-with-disabilities.md", "filepath" :"news/2024/04/2024-04-18-justice-department-to-publish-final-rule-to-strengthen-web-and-mobile-app-access-for-people-with-disabilities.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/04/2024-04-18-justice-department-to-publish-final-rule-to-strengthen-web-and-mobile-app-access-for-people-with-disabilities.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/04/2024-04-18-justice-department-to-publish-final-rule-to-strengthen-web-and-mobile-app-access-for-people-with-disabilities.md","source" : "doj","source_url" : "https://www.justice.gov/opa/pr/justice-department-publish-final-rule-strengthen-web-and-mobile-app-access-people","weight" : "1","slug" : "justice-department-to-publish-final-rule-to-strengthen-web-and-mobile-app-access-for-people-with-disabilities","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/08/justice-department-to-publish-final-rule-to-strengthen-web-and-mobile-app-access-for-people-with-disabilities/" },{"title" :"Calling All Americans! The federal government is seeking your input","deck" : "The White House Office of Management and Budget (OMB) wants your thoughts on how federal agencies can more broadly and meaningfully engage with you and your communities. Share your ideas by May 17, 2024 to help build a more inclusive, responsive, transparent, and accountable government.","summary" : "The White House Office of Management and Budget (OMB) wants your thoughts on how federal agencies can more broadly and meaningfully engage with you and your communities. Share your ideas by May 17, 2024 to help build a more inclusive, responsive, transparent, and accountable government.","date" : "2024-04-04T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science", "human-centered-design" : "Human-centered design", "information-collection" : "Information collection", "innovation" : "Innovation", "open-government" : "Open government" },"branch" : "bc-archive-content-3", "filename" :"2024-04-04-participation.md", "filepath" :"news/2024/04/2024-04-04-participation.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/04/2024-04-04-participation.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/04/2024-04-04-participation.md","source" : "performancegov","source_url" : "https://www.performance.gov/participation/","weight" : "1","slug" : "participation","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/04/participation/" },{"title" :"18F practices in action (spoiler: this stuff works)","deck" : "How well do 18F software development practices work? The 18F team reflected on a recent project for the Cybersecurity and Infrastructure Security Agency (CISA) .gov registry to gauge the effectiveness of six recommendations aligned with what they actually did.","summary" : "How well do 18F software development practices work? The 18F team reflected on a recent project for the Cybersecurity and Infrastructure Security Agency (CISA) .gov registry to gauge the effectiveness of six recommendations aligned with what they actually did.","date" : "2024-04-03T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "best-practices" : "Best practices", "communication" : "Communication", "design" : "Design", "human-centered-design" : "Human-centered design", "open-source" : "Open source", "product-and-project-management" : "Product and project management", "robotic-process-automation" : "Robotic process automation", "security" : "Security" },"branch" : "bc-archive-content-3", "filename" :"2024-04-03-18f-practices-in-action-spoiler-this-stuff-works.md", "filepath" :"news/2024/04/2024-04-03-18f-practices-in-action-spoiler-this-stuff-works.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/04/2024-04-03-18f-practices-in-action-spoiler-this-stuff-works.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/04/2024-04-03-18f-practices-in-action-spoiler-this-stuff-works.md","source" : "18f","source_url" : "https://18f.gsa.gov/2024/04/03/18f-practices-in-action/","weight" : "1","slug" : "18f-practices-in-action-spoiler-this-stuff-works","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/03/18f-practices-in-action-spoiler-this-stuff-works/" },{"title" :"Reconsidering the consent form: the least user-friendly aspect of UX research","deck" : "The Open Data, Design, and Development (ODDD) team has replaced signed consent forms with a more accessible user research agreement process, offering multiple opt-in points. This ensures informed consent and participant autonomy. Explore why and how the ODDD team implemented this comprehensive participant consent process in their user research.","summary" : "The Open Data, Design, and Development (ODDD) team has replaced signed consent forms with a more accessible user research agreement process, offering multiple opt-in points. This ensures informed consent and participant autonomy. Explore why and how the ODDD team implemented this comprehensive participant consent process in their user research.","date" : "2024-04-03T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "best-practices" : "Best practices", "communication" : "Communication", "human-centered-design" : "Human-centered design", "open-source" : "Open source", "plain-language" : "Plain language", "privacy" : "Privacy", "records-management" : "Records management", "research" : "Research" },"branch" : "bc-archive-content-3", "filename" :"2024-04-04-reconsidering-the-consent-form-the-least-user-friendly-aspect-of-ux-research.md", "filepath" :"news/2024/04/2024-04-04-reconsidering-the-consent-form-the-least-user-friendly-aspect-of-ux-research.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/04/2024-04-04-reconsidering-the-consent-form-the-least-user-friendly-aspect-of-ux-research.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/04/2024-04-04-reconsidering-the-consent-form-the-least-user-friendly-aspect-of-ux-research.md","source" : "doi-revenuedata","source_url" : "https://blog-nrrd.doi.gov/user-research-consent/","weight" : "1","slug" : "reconsidering-the-consent-form-the-least-user-friendly-aspect-of-ux-research","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/03/reconsidering-the-consent-form-the-least-user-friendly-aspect-of-ux-research/" },{"title" :"How USAGov uses data to improve content","deck" : "Each month, USAGov’s content designers spend many hours ensuring that the content on USA.gov and USAGov en Español is up-to-date, accurate, and meets user needs. Learn how their team does holistic reviews of each topic section based on a rolling calendar with the goal of updating all content at least every 6 months.","summary" : "Each month, USAGov’s content designers spend many hours ensuring that the content on USA.gov and USAGov en Español is up-to-date, accurate, and meets user needs. Learn how their team does holistic reviews of each topic section based on a rolling calendar with the goal of updating all content at least every 6 months.","date" : "2024-04-01T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "Analytics" : "Analytics", "best-practices" : "Best practices", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "multilingual" : "Multilingual", "plain-language" : "Plain language", "research" : "Research", "search" : "Search" },"branch" : "bc-archive-content-3", "filename" :"2024-04-01-how-usagov-uses-data-to-improve-content.md", "filepath" :"news/2024/04/2024-04-01-how-usagov-uses-data-to-improve-content.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/04/2024-04-01-how-usagov-uses-data-to-improve-content.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/04/2024-04-01-how-usagov-uses-data-to-improve-content.md","source" : "usagov","source_url" : "https://blog.usa.gov/how-usagov-uses-data-to-improve-content","weight" : "1","slug" : "how-usagov-uses-data-to-improve-content","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/01/how-usagov-uses-data-to-improve-content/" },{"title" :"18F at ten","deck" : "We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology.","summary" : "We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology.","date" : "2024-03-19T14:02:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "product-and-project-management" : "Product and project management", "trust" : "Trust", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2024-03-19-18f-at-ten.md", "filepath" :"news/2024/03/2024-03-19-18f-at-ten.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/03/2024-03-19-18f-at-ten.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/03/2024-03-19-18f-at-ten.md","source" : "18f","source_url" : "https://18f.gsa.gov/2024/03/19/18f-at-ten/","weight" : "1","slug" : "18f-at-ten","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/03/19/18f-at-ten/" },{"title" :"Search.gov year in review: 2023 report","deck" : "Learn what types of information people searched for on federal websites in 2023, see emerging trends the team is exploring to improve customers’ search experience in 2024, and check out three new updates. The data tab provides insightful summaries for 13 popular topic areas—and lists the public’s top 25 search terms, in their own words, for each.","summary" : "Learn what types of information people searched for on federal websites in 2023, see emerging trends the team is exploring to improve customers’ search experience in 2024, and check out three new updates. The data tab provides insightful summaries for 13 popular topic areas—and lists the public’s top 25 search terms, in their own words, for each.","date" : "2024-03-15T08:23:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "analytics" : "Analytics", "artificial-intelligence" : "Artificial intelligence", "design" : "Design", "human-centered-design" : "Human-centered design", "information-architecture" : "Information architecture", "research" : "Research", "search" : "Search", "search-engine-optimization" : "Search engine optimization", "usability" : "Usability" },"branch" : "bc-archive-content-3", "filename" :"2024-03-19-search-gov-year-in-review-2023-report.md", "filepath" :"news/2024/03/2024-03-19-search-gov-year-in-review-2023-report.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/03/2024-03-19-search-gov-year-in-review-2023-report.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/03/2024-03-19-search-gov-year-in-review-2023-report.md","source" : "searchgov","source_url" : "https://search.gov/about/updates/year-in-review/2023-year-in-review/overview.html","weight" : "1","slug" : "search-gov-year-in-review-2023-report","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/03/15/search-gov-year-in-review-2023-report/" },{"title" :"Customer experience: beyond surveys","deck" : "Want to measure customer experience? Surveys aren’t the only way! Consider these guiding questions to help your team select an approach based on what you want to learn.","summary" : "Want to measure customer experience? Surveys aren’t the only way! Consider these guiding questions to help your team select an approach based on what you want to learn.","date" : "2024-03-05T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "analytics" : "Analytics", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design" },"branch" : "bc-archive-content-3", "filename" :"2024-03-06-customer-experience-beyond-surveys.md", "filepath" :"news/2024/03/2024-03-06-customer-experience-beyond-surveys.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/03/2024-03-06-customer-experience-beyond-surveys.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/03/2024-03-06-customer-experience-beyond-surveys.md","source" : "18f","source_url" : "https://18f.gsa.gov/2024/03/05/customer-experience-beyond-surveys/","weight" : "1","slug" : "customer-experience-beyond-surveys","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/03/05/customer-experience-beyond-surveys/" },{"title" :"Designing with empathy","deck" : "Discover the transformative power of empathy in design with USAGov’s benefit finder. From simplifying applications to a mobile-first approach, the revamped tool not only functions efficiently in two different languages and cultural contexts, but demonstrates the consideration for users in challenging situations. Explore how empathy turned a government service into a compassionate lifeline, creating a product that genuinely understands and meets people where they are.","summary" : "Discover the transformative power of empathy in design with USAGov’s benefit finder. From simplifying applications to a mobile-first approach, the revamped tool not only functions efficiently in two different languages and cultural contexts, but demonstrates the consideration for users in challenging situations. Explore how empathy turned a government service into a compassionate lifeline, creating a product that genuinely understands and meets people where they are.","date" : "2024-01-25T11:53:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "multilingual" : "Multilingual" },"branch" : "bc-archive-content-3", "filename" :"2024-01-30-designing-with-empathy.md", "filepath" :"news/2024/01/2024-01-30-designing-with-empathy.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2024/01/2024-01-30-designing-with-empathy.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2024/01/2024-01-30-designing-with-empathy.md","source" : "usagov","source_url" : "https://blog.usa.gov/designing-with-empathy","weight" : "1","slug" : "designing-with-empathy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/01/25/designing-with-empathy/" },{"title" :"Sharing artifacts and outputs from research","deck" : "Have you conducted user research and are now wondering which artifacts or outputs you can share and with whom? 18F provides tips on determining your target audiences, using discretion for sensitive data, and ensuring that such work complies with the Paperwork Reduction Act (PRA).","summary" : "Have you conducted user research and are now wondering which artifacts or outputs you can share and with whom? 18F provides tips on determining your target audiences, using discretion for sensitive data, and ensuring that such work complies with the Paperwork Reduction Act (PRA).","date" : "2023-12-05T15:48:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "human-centered-design" : "Human-centered design", "open-data" : "Open data" },"branch" : "bc-archive-content-3", "filename" :"2023-12-06-sharing-artifacts-and-outputs-from-research.md", "filepath" :"news/2023/12/2023-12-06-sharing-artifacts-and-outputs-from-research.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/12/2023-12-06-sharing-artifacts-and-outputs-from-research.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/12/2023-12-06-sharing-artifacts-and-outputs-from-research.md","source" : "18f","source_url" : "https://18f.gsa.gov/2023/12/05/Sharing-artifacts-and-outputs-from-research/","weight" : "1","slug" : "sharing-artifacts-and-outputs-from-research","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/12/05/sharing-artifacts-and-outputs-from-research/" },{"title" :"Why the American People Deserve a Digital Government","deck" : "OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).","summary" : "OMB recently released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).","date" : "2023-09-22T13:26:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "best-practices" : "Best practices", "budgeting-and-performance" : "Budgeting and performance", "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "governance" : "Governance", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "multilingual" : "Multilingual", "plain-language" : "Plain language", "privacy" : "Privacy", "public-policy" : "Public policy", "search" : "Search", "search-engine-optimization" : "Search engine optimization", "security" : "Security", "social-media" : "Social media", "trust" : "Trust", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-09-25-why-the-american-people-deserve-a-digital-government.md", "filepath" :"news/2023/09/2023-09-25-why-the-american-people-deserve-a-digital-government.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/09/2023-09-25-why-the-american-people-deserve-a-digital-government.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/09/2023-09-25-why-the-american-people-deserve-a-digital-government.md","source" : "whitehouse","source_url" : "https://www.whitehouse.gov/omb/briefing-room/2023/09/22/why-the-american-people-deserve-a-digital-government/","weight" : "1","slug" : "why-the-american-people-deserve-a-digital-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/09/22/why-the-american-people-deserve-a-digital-government/" },{"title" :"How a Small Team Modernized a Federal Website to Improve CX","deck" : "The recent redesign of the Office of Natural Resources Revenue (ONRR) website stands as an example for agencies seeking to enhance their online platforms. ONRR’s Open Data, Design, and Development (ODDD) team played a pivotal role in this website transformation by embracing open data, user-centered design, accessibility, collaboration, and continuous improvement.","summary" : "The recent redesign of the Office of Natural Resources Revenue (ONRR) website stands as an example for agencies seeking to enhance their online platforms. ONRR’s Open Data, Design, and Development (ODDD) team played a pivotal role in this website transformation by embracing open data, user-centered design, accessibility, collaboration, and continuous improvement.","date" : "2023-07-11T12:38:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "open-data" : "Open data" },"branch" : "bc-archive-content-3", "filename" :"2023-08-09-how-a-small-team-modernized-a-federal-website-to-improve-cx.md", "filepath" :"news/2023/08/2023-08-09-how-a-small-team-modernized-a-federal-website-to-improve-cx.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/08/2023-08-09-how-a-small-team-modernized-a-federal-website-to-improve-cx.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/08/2023-08-09-how-a-small-team-modernized-a-federal-website-to-improve-cx.md","source" : "performancegov","source_url" : "https://www.performance.gov/blog/2023-federal-customer-experience-interior/","weight" : "1","slug" : "how-a-small-team-modernized-a-federal-website-to-improve-cx","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/07/11/how-a-small-team-modernized-a-federal-website-to-improve-cx/" },{"title" :"The 18F design chapter","deck" : "Designing technology-enabled public services requires deep expertise in how different elements of the experience come together (or don’t!). The 18F design chapter comprises four discipline-specific cohorts — service design, user experience (UX) design, product design, and content strategy — each of which has a primary focus, with corresponding tools, methods, and techniques.","summary" : "Designing technology-enabled public services requires deep expertise in how different elements of the experience come together (or don’t!). The 18F design chapter comprises four discipline-specific cohorts — service design, user experience (UX) design, product design, and content strategy — each of which has a primary focus, with corresponding tools, methods, and techniques.","date" : "2023-05-02T09:43:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "human-centered-design" : "Human-centered design" },"branch" : "bc-archive-content-3", "filename" :"2023-05-03-the-18f-design-chapter.md", "filepath" :"news/2023/05/2023-05-03-the-18f-design-chapter.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/05/2023-05-03-the-18f-design-chapter.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/05/2023-05-03-the-18f-design-chapter.md","source" : "18f","source_url" : "https://18f.gsa.gov/2023/05/02/hi-from-the-18F-design-chapter/","weight" : "1","slug" : "the-18f-design-chapter","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/05/02/the-18f-design-chapter/" },{"title" :"Modernizing a federal government website with user-centered design","deck" : "In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign.","summary" : "In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign.","date" : "2023-03-30T16:57:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2023-04-06-modernizing-a-federal-government-website-with-user-centered-design.md", "filepath" :"news/2023/04/2023-04-06-modernizing-a-federal-government-website-with-user-centered-design.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/04/2023-04-06-modernizing-a-federal-government-website-with-user-centered-design.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/04/2023-04-06-modernizing-a-federal-government-website-with-user-centered-design.md","source" : "doi-revenuedata","source_url" : "https://blog-nrrd.doi.gov/modernize-government-website/","weight" : "1","slug" : "modernizing-a-federal-government-website-with-user-centered-design","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/30/modernizing-a-federal-government-website-with-user-centered-design/" },{"title" :"The U.S. Web Design System (USWDS) and onrr.gov","deck" : "The U.S. Web Design System (USWDS) includes five design principles that facilitate human-centered design. In this post, we look at the work our team does to make sure we’re meeting each principle.","summary" : "The U.S. Web Design System (USWDS) includes five design principles that facilitate human-centered design. In this post, we look at the work our team does to make sure we’re meeting each principle.","date" : "2023-02-22T11:18:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "human-centered-design" : "Human-centered design" },"branch" : "bc-archive-content-3", "filename" :"2023-03-15-the-u-s-web-design-system-uswds-and-onrr-gov.md", "filepath" :"news/2023/03/2023-03-15-the-u-s-web-design-system-uswds-and-onrr-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2023/03/2023-03-15-the-u-s-web-design-system-uswds-and-onrr-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2023/03/2023-03-15-the-u-s-web-design-system-uswds-and-onrr-gov.md","source" : "doi-revenuedata","source_url" : "https://blog-nrrd.doi.gov/USWDS/","weight" : "1","slug" : "the-u-s-web-design-system-uswds-and-onrr-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/02/22/the-u-s-web-design-system-uswds-and-onrr-gov/" },{"title" :"GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program","deck" : "GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program—Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched.","summary" : "Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched.","date" : "2022-08-23T18:11:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "artificial-intelligence" : "Artificial intelligence", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "professional-development" : "Professional development" },"branch" : "bc-archive-content-3", "filename" :"2022-08-23-gsa-celebrates-the-10th-anniversary-of-the-presidential-innovation-fellows-pif-program.md", "filepath" :"news/2022/08/2022-08-23-gsa-celebrates-the-10th-anniversary-of-the-presidential-innovation-fellows-pif-program.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/08/2022-08-23-gsa-celebrates-the-10th-anniversary-of-the-presidential-innovation-fellows-pif-program.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/08/2022-08-23-gsa-celebrates-the-10th-anniversary-of-the-presidential-innovation-fellows-pif-program.md","source" : "gsa","source_url" : "https://www.gsa.gov/about-us/newsroom/news-releases/gsa-celebrates-the-10th-anniversary-of-the-presidential-innovation-fellows-program-08232022","weight" : "1","slug" : "gsa-celebrates-the-10th-anniversary-of-the-presidential-innovation-fellows-pif-program","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/08/23/gsa-celebrates-the-10th-anniversary-of-the-presidential-innovation-fellows-pif-program/" },{"title" :"What Agile Looks Like at the Office of Natural Resources Revenue","deck" : "Agile at the Office of Natural Resources Revenue (ONRR) started with 18F. They reflect on where they are today, five years later.","summary" : "Agile at the Office of Natural Resources Revenue (ONRR) started with 18F. They reflect on where they are today, five years later.","date" : "2022-07-14T14:10:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management" },"branch" : "bc-archive-content-3", "filename" :"2022-07-14-what-agile-looks-like-at-the-office-of-natural-resources-revenue.md", "filepath" :"news/2022/07/2022-07-14-what-agile-looks-like-at-the-office-of-natural-resources-revenue.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/07/2022-07-14-what-agile-looks-like-at-the-office-of-natural-resources-revenue.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/07/2022-07-14-what-agile-looks-like-at-the-office-of-natural-resources-revenue.md","source" : "doi-revenuedata","source_url" : "https://blog-nrrd.doi.gov/agile/","weight" : "1","slug" : "what-agile-looks-like-at-the-office-of-natural-resources-revenue","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/07/14/what-agile-looks-like-at-the-office-of-natural-resources-revenue/" },{"title" :"Content Design for beta.ADA.gov: Writing for Action and Flexibility","deck" : "Content Design for beta.ADA.gov: Writing for Action and Flexibility—18F worked with a team at the Department of Justice to redesign ADA.gov. They helped them launch beta.ada.gov, and designed new content for some of the most sought-after ADA topics.","date" : "2022-07-13T18:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "communication" : "Communication", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "plain-language" : "Plain language", "research" : "Research" },"branch" : "bc-archive-content-3", "filename" :"2022-07-15-content-design-for-beta-ada-gov-writing-for-action-and-flexibility.md", "filepath" :"news/2022/07/2022-07-15-content-design-for-beta-ada-gov-writing-for-action-and-flexibility.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2022/07/2022-07-15-content-design-for-beta-ada-gov-writing-for-action-and-flexibility.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2022/07/2022-07-15-content-design-for-beta-ada-gov-writing-for-action-and-flexibility.md","source" : "18f","source_url" : "https://18f.gsa.gov/2022/07/13/content-design-ada/","weight" : "1","slug" : "content-design-for-beta-ada-gov-writing-for-action-and-flexibility","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2022/07/13/content-design-for-beta-ada-gov-writing-for-action-and-flexibility/" },{"kicker" : "Strategy","title" :"Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy","deck" : "A recap of the July 15, 2021 Digital.gov event hosted by the Web Managers Community.","summary" : "Learn how digital service teams in government navigate through the currents of organizational culture and implement change at their agencies.","date" : "2021-09-28T09:40:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ruxi-giura" : "Ruxi Giura"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"primary_image" : { "uid" : "digital-meets-culture-recap", "alt" : "A title card with a blue background and multicolored cirlces along the right edge. The first line of text on the left is in white and reads, Web Managers Community of Practice. The next line, also in white text, is the title of the webinar featured in this recap, Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy. Below that is the Digital.gov logo in red.", "width" : "1200", "height" : "675", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-09-28-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md", "filepath" :"news/2021/09/2021-09-28-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2021/09/2021-09-28-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2021/09/2021-09-28-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md","weight" : "1","slug" : "digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/09/28/digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy/" },{"kicker" : "Strategy","title" :"Building a User-Centered Data Strategy","deck" : "Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively.","summary" : "Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively.","date" : "2021-04-01T16:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "open-data" : "Open data" },"branch" : "bc-archive-content-3", "filename" :"2021-04-01-building-a-user-centered-data-strategy.md", "filepath" :"news/2021/04/2021-04-01-building-a-user-centered-data-strategy.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2021/04/2021-04-01-building-a-user-centered-data-strategy.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2021/04/2021-04-01-building-a-user-centered-data-strategy.md","source" : "18f","source_url" : "https://18f.gsa.gov/2021/04/01/building_a_user-centered_data_strategy/","weight" : "1","slug" : "building-a-user-centered-data-strategy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/04/01/building-a-user-centered-data-strategy/" },{"kicker" : "Privacy","title" :"Security is Everyone's Responsibility: Delivering Secure, Usable Login for Government","deck" : "How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.","summary" : "How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.","date" : "2021-03-02T10:28:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"julia-solorzano" : "Julia Solórzano"},"topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "privacy" : "Privacy", "research" : "Research", "security" : "Security", "user-experience" : "User experience" },"primary_image" : { "uid" : "login-gov-launch", "alt" : "", "width" : "600", "height" : "400", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-03-02-security-is-everyones-job-delivering-secure-usable-login-for-government.md", "filepath" :"news/2021/03/2021-03-02-security-is-everyones-job-delivering-secure-usable-login-for-government.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2021/03/2021-03-02-security-is-everyones-job-delivering-secure-usable-login-for-government.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2021/03/2021-03-02-security-is-everyones-job-delivering-secure-usable-login-for-government.md","weight" : "1","slug" : "security-is-everyones-job-delivering-secure-usable-login-for-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2021/03/02/security-is-everyones-job-delivering-secure-usable-login-for-government/" },{"kicker" : "Communities of Practice","title" :"Join the Web Managers","deck" : "Share and learn with web and digital services practitioners.","summary" : "Create a better online experience for the public alongside government web content managers.","date" : "2013-11-21T02:31:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"toni-bonitto" : "Toni Bonitto","tori-garten" : "Tori Garten","beth-martin" : "Beth Martin","ruxi-giura" : "Ruxi Giura"},"topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "governance" : "Governance", "human-centered-design" : "Human-centered design", "information-architecture" : "Information architecture", "mobile" : "Mobile", "multilingual" : "Multilingual", "multimedia" : "Multimedia", "plain-language" : "Plain language", "privacy" : "Privacy", "product-and-project-management" : "Product and project management", "public-policy" : "Public policy", "search-engine-optimization" : "Search engine optimization", "security" : "Security", "social-media" : "Social media", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "communities-card-web-mgrs", "alt" : "", "width" : "2501", "height" : "1307", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"web-managers-forum.md", "filepath" :"communities/web-managers-forum.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/communities/web-managers-forum.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/communities/web-managers-forum.md","weight" : "2","aliases" : {"0" : "/communities/web-managers-forum/","1" : "/communities/web-managers-forum/web-content-managers-listserv/"},"slug" : "web-content-managers","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/communities/web-content-managers/" },{"title" :"Human-Centered Design Guide Series","deck" : "A series of guides to help you understand and practice human-centered design.","summary" : "A series of guides to help you understand and practice human-centered design.","date" : "0001-01-01T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "hcd-guide-intro", "alt" : "A creative design-development team is working on a project together", "width" : "1200", "height" : "630", "credit" : "Vladimir Kononok/iStock via Getty Images Plus", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"_index.md", "filepath" :"guides/hcd/_index.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/guides/hcd/_index.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/guides/hcd/_index.md","weight" : "2","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/hcd/" },{"title" :"The Lab at OPM","summary" : "A team of designers with diverse backgrounds that help agencies address complex challenges and build human-centered design capacity across the federal government.","date" : "0001-01-01T00:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design" },"branch" : "bc-archive-content-3", "filename" :"service_opm_labs.md", "filepath" :"services/service_opm_labs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/services/service_opm_labs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/services/service_opm_labs.md","source_url" : "https://lab.opm.gov/","weight" : "2","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/services/service_opm_labs/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - January 2025","deck" : "The USWDS essentials","summary" : "Learn the U.S. Web Design System basics, how to get started with the design system, and what’s coming next for USWDS in 2025.","date" : "2025-01-16T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "best-practices" : "Best practices", "design" : "Design", "human-centered-design" : "Human-centered design", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "uswds-monthly-call-january-2025", "alt" : "USWDS monthly call, January 2025: The USWDS essentials. January 16, 2025, from 2 p.m. to 3 p.m., Eastern.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2025-01-16-uswds-monthly-call-january-2025.md", "filepath" :"events/2025/01/2025-01-16-uswds-monthly-call-january-2025.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2025/01/2025-01-16-uswds-monthly-call-january-2025.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2025/01/2025-01-16-uswds-monthly-call-january-2025.md","slug" : "uswds-monthly-call-january-2025","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2025/01/16/uswds-monthly-call-january-2025/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - December 2024","deck" : "Introducing the federal website standards","summary" : "The U.S. Web Design System team is joined by the Federal Website Standards team to share more about the standards, their origin, the research backing them, and what standards are coming next.","date" : "2024-12-19T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "human-centered-design" : "Human-centered design", "open-government" : "Open government", "policies and regulations" : "Policies and Regulations", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "2024-uswds-monthly-call-dec-title-card", "alt" : "", "width" : "", "height" : "", "credit" : "", "caption" : "", "format" : "" },"branch" : "bc-archive-content-3", "filename" :"2024-12-19-uswds-monthly-call-december-2024.md", "filepath" :"events/2024/12/2024-12-19-uswds-monthly-call-december-2024.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2024/12/2024-12-19-uswds-monthly-call-december-2024.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2024/12/2024-12-19-uswds-monthly-call-december-2024.md","slug" : "uswds-monthly-call-december-2024","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/12/19/uswds-monthly-call-december-2024/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - November 2024","deck" : "The next generation of the design system","summary" : "The U.S. Web Design System (USWDS) team will share their vision for the design system as a product, including USWDS Web Components and other new things the team expects to deliver in 2025.","date" : "2024-11-21T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "human-centered-design" : "Human-centered design", "open-government" : "Open government", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "2024-uswds-monthly-call-nov-title-card", "alt" : "alt: Title card for U.S. Web Design System monthly call, November 21, 2024 at 2 pm, Eastern.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-11-21-uswds-monthly-call-november-2024.md", "filepath" :"events/2024/11/2024-11-21-uswds-monthly-call-november-2024.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2024/11/2024-11-21-uswds-monthly-call-november-2024.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2024/11/2024-11-21-uswds-monthly-call-november-2024.md","slug" : "uswds-monthly-call-november-2024","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/11/21/uswds-monthly-call-november-2024/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - October 2024","deck" : "Product and engineering principles","summary" : "The U.S. Web Design System team will share the product and engineering principles they’re using to guide the development of the design system. event_organizer: Digital.gov","date" : "2024-10-17T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "human-centered-design" : "Human-centered design", "open-government" : "Open government", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "2024-uswds-monthly-call-october-title-card", "alt" : "Title card for U.S. Web Design System monthly call, October 17, 2024 at 2 pm, Eastern.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-10-17-uswds-monthly-call-october-2024.md", "filepath" :"events/2024/10/2024-10-17-uswds-monthly-call-october-2024.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2024/10/2024-10-17-uswds-monthly-call-october-2024.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2024/10/2024-10-17-uswds-monthly-call-october-2024.md","slug" : "uswds-monthly-call-october-2024","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/10/17/uswds-monthly-call-october-2024/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - September 2024","deck" : "The landscape of Web Components","summary" : "The U.S. Web Design System team will share their exploration of Web Component-based design systems and best practices.","date" : "2024-09-19T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "open-source" : "Open source", "software-engineering" : "Software engineering" },"primary_image" : { "uid" : "2024-uswds-monthly-call-sep-title-card", "alt" : "Title card for U.S. Web Design System monthly call, September 19, 2024 at 2 pm, Eastern.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-09-19-uswds-monthly-call-september-2024.md", "filepath" :"events/2024/09/2024-09-19-uswds-monthly-call-september-2024.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2024/09/2024-09-19-uswds-monthly-call-september-2024.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2024/09/2024-09-19-uswds-monthly-call-september-2024.md","slug" : "uswds-monthly-call-september-2024","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/09/19/uswds-monthly-call-september-2024/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - August 2024","deck" : "A look at beta web components","summary" : "The U.S. Web Design System team will answer community questions and give an update on their work developing web components for the design system.","date" : "2024-08-15T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "software-engineering" : "Software engineering" },"primary_image" : { "uid" : "2024-uswds-monthly-call-aug-title-card", "alt" : "Title card for U.S. Web Design System monthly call, August 15, 2024 at 2 pm, Eastern.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-08-15-uswds-monthly-call-august-2024.md", "filepath" :"events/2024/08/2024-08-15-uswds-monthly-call-august-2024.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2024/08/2024-08-15-uswds-monthly-call-august-2024.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2024/08/2024-08-15-uswds-monthly-call-august-2024.md","slug" : "uswds-monthly-call-august-2024","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/08/15/uswds-monthly-call-august-2024/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - June 2024","deck" : "A first look at working prototypes of U.S. Web Design System web components","summary" : "The U.S. Web Design System team will give an update on their work developing web components for the design system.","date" : "2024-06-20T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "software-engineering" : "Software engineering" },"primary_image" : { "uid" : "2024-uswds-monthly-call-june-title-card", "alt" : "Title card for U.S. Web Design System monthly call, June 20, 2024 at 2 pm, Eastern.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-06-20-uswds-monthly-call-june-2024.md", "filepath" :"events/2024/06/2024-06-20-uswds-monthly-call-june-2024.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2024/06/2024-06-20-uswds-monthly-call-june-2024.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2024/06/2024-06-20-uswds-monthly-call-june-2024.md","slug" : "uswds-monthly-call-june-2024","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/06/20/uswds-monthly-call-june-2024/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - May 2024","deck" : "Creating accessible civic spaces","summary" : "The U.S. Web Design System (USWDS) team will chat with Center for Civic Design co-founder Whitney Quesenbery about designing accessible civic spaces.","date" : "2024-05-16T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "design" : "Design", "human-centered-design" : "Human-centered design", "software-engineering" : "Software engineering" },"primary_image" : { "uid" : "uswds-gaad-monthly-call-may-2024", "alt" : "Title card includes a colorful U.S. Web Design System (USWDS) logo, a white Digital.gov logo, and event info for the 5/16/24 monthly call at 2 pm, ET.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-05-02-uswds-monthly-call-may-2024.md", "filepath" :"events/2024/05/2024-05-02-uswds-monthly-call-may-2024.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2024/05/2024-05-02-uswds-monthly-call-may-2024.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2024/05/2024-05-02-uswds-monthly-call-may-2024.md","slug" : "uswds-monthly-call-may-2024","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/05/16/uswds-monthly-call-may-2024/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - April 2024","deck" : "An introduction to Web Components","summary" : "The U.S. Web Design System (USWDS) team will go over some basics of Web Components and how they apply to the design system.","date" : "2024-04-18T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "software-engineering" : "Software engineering" },"primary_image" : { "uid" : "2024-uswds-monthly-call-april-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consisting of five triangles, centered on a black background. In blue text, the first line says, U.S. Web Design System (USWDS). Below in white text, the second line has the event name, USWDS monthly call April 2024. Below in blue text is date followed by the date of the event in white, April 18, 2024. The next line in blue text is Time followed by the time of the event in white, 2:00 pm ET.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-04-18-uswds-monthly-call-april-2024.md", "filepath" :"events/2024/04/2024-04-18-uswds-monthly-call-april-2024.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2024/04/2024-04-18-uswds-monthly-call-april-2024.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2024/04/2024-04-18-uswds-monthly-call-april-2024.md","slug" : "uswds-monthly-call-april-2024","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/04/18/uswds-monthly-call-april-2024/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - March 2024","deck" : "How to build with U.S. Web Design System tools","summary" : "Join the U.S. Web Design System team for a lesson on customizing and extending the design system.","date" : "2024-03-21T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "software-engineering" : "Software engineering" },"primary_image" : { "uid" : "2024-uswds-monthly-call-march-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consisting of five triangles, centered on a black background. In blue text, the first line says, U.S. Web Design System (USWDS). Below in white text, the second line has the event name, USWDS monthly call March 2024. Below in blue text is date followed by the date of the event in white, March 21, 2024. The next line in blue text is Time followed by the time of the event in white, 2:00 pm ET.", "width" : "2390", "height" : "1244", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-03-21-uswds-monthly-call-march-2024.md", "filepath" :"events/2024/03/2024-03-21-uswds-monthly-call-march-2024.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2024/03/2024-03-21-uswds-monthly-call-march-2024.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2024/03/2024-03-21-uswds-monthly-call-march-2024.md","slug" : "uswds-monthly-call-march-2024","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/03/21/uswds-monthly-call-march-2024/" },{"kicker" : "Annual Gathering","title" :"Spring 2024 Community Summit","deck" : "Delivering a digital-first public experience","summary" : "Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience.","date" : "2024-03-13T10:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "acquisition" : "Acquisition", "analytics" : "Analytics", "best-practices" : "Best practices", "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "multilingual" : "Multilingual", "plain-language" : "Plain language", "product-and-project-management" : "Product and project management", "research" : "Research", "search-engine-optimization" : "Search engine optimization", "social-media" : "Social media", "trust" : "Trust", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "spring-2024-community-title-card", "alt" : "Title card graphic for the event has a white background, and on the right, a flat vector illustration in shades of blue of four people at a conference room table. On the left are three sections of text in dark blue. The first line has the blue Digital.gov logo, three blue ribbons joined together in an hexagon to resemble a capital letter D, and says, Digital.gov Communities of Practice. The next section is the title of the event, Spring 2024 Community Summit: Delivering a digital-first public experience. The last section gives the Date: March 13, 2024, and Time: 10:00 am - 4:00 pm, Eastern.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-02-27-spring-2024-community-summit.md", "filepath" :"events/2024/03/2024-02-27-spring-2024-community-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2024/03/2024-02-27-spring-2024-community-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2024/03/2024-02-27-spring-2024-community-summit.md","slug" : "spring-2024-community-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/03/13/spring-2024-community-summit/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - February 2024","deck" : "How to suggest a new component for the U.S. Web Design System","summary" : "Learn about the USWDS component lifecycle, and how you can suggest a new component.","date" : "2024-02-15T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "design" : "Design", "human-centered-design" : "Human-centered design" },"primary_image" : { "uid" : "2024-uswds-monthly-call-feb-title-card", "alt" : "Title card image of USWDS logo, a multi-colored pentagon shape consisting of five triangles, centered on a black background. In blue text, the first line says, U.S. Web Design System (USWDS). Below in white text, the second line has the event name, USWDS monthly call February 2024. Below in blue text is date followed by the date of the event in white, February 15, 2024. The next line in blue text is Time followed by the time of the event in white, 2:00 pm ET.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2024-02-07-uswds-monthly-call-february-2024.md", "filepath" :"events/2024/02/2024-02-07-uswds-monthly-call-february-2024.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2024/02/2024-02-07-uswds-monthly-call-february-2024.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2024/02/2024-02-07-uswds-monthly-call-february-2024.md","slug" : "uswds-monthly-call-february-2024","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2024/02/15/uswds-monthly-call-february-2024/" },{"kicker" : "User Experience","title" :"Incorporating user experience practices into data-driven development of a biomedical software tool","summary" : "Join the National Cancer Institute and a university-based researcher to discuss interpreting complex data.","date" : "2023-05-03T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "data-visualization" : "Data visualization", "design" : "Design", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"primary_image" : { "uid" : "2023-05-03-incorporating-ux-practices-into-data-driven-development-of-a-biomedical-software-tool-title-card", "alt" : "Title card graphic for the event has a gray background with multi-colored round shapes on the right side. In blue text, the first line says, User Experience Community of Practice. The section below has the title of the event in black bold text, Incorporating user experience practices into data-driven development of a biomedical software tool. Below in blue text, says Date: May 3, 2023. The next line in blue text says, Time: 2:00 pm ET. In the bottom left corner, is the blue Digital.gov logo which consists of three ribbons joined together in an hexagon to resemble the shape of a capital letter D, followed by the domain and program name in black bold text, Digital.gov.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2023-04-12-incorporating-user-experience-practices-into-data-driven-development-of-a-biomedical-software-tool.md", "filepath" :"events/2023/04/2023-04-12-incorporating-user-experience-practices-into-data-driven-development-of-a-biomedical-software-tool.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2023/04/2023-04-12-incorporating-user-experience-practices-into-data-driven-development-of-a-biomedical-software-tool.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2023/04/2023-04-12-incorporating-user-experience-practices-into-data-driven-development-of-a-biomedical-software-tool.md","slug" : "incorporating-user-experience-practices-into-data-driven-development-of-a-biomedical-software-tool","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2023/05/03/incorporating-user-experience-practices-into-data-driven-development-of-a-biomedical-software-tool/" },{"kicker" : "Web Managers ","title" :"Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy","summary" : "Join Digital.gov’s Web Managers Community as they host a discussion with panelists from the Lab at OPM, National Institutes of Health, Navy Bureau of Medicine and Surgery, and Presidential Innovation Fellows. The panel will discuss how to align culture and digital strategy to build better digital services.","date" : "2021-07-15T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"alex-glade" : "Alex Glade","ammie-farraj-feijoo" : "Ammie Farraj Feijoo","ann-marie-regan" : "Ann-Marie Regan","ruxi-giura" : "Ruxi Giura","lakshmi-grama" : "Lakshmi Grama","patty-beirne" : "Patty Beirne "},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"primary_image" : { "uid" : "wcm-july-title-card", "alt" : "Title card image of a multi-colored rhombus shapes with the lines of text on a gray background. The first line has Digital Meets Culture: Getting Your Culture in Line with Your Digital Strategy in blue text. The second line has July 15th, 2021 in black text. The third line has Hosted by the Web Managers Community of Practice. The Digitalgov logo in black is below the text.", "width" : "960", "height" : "540", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-07-02-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md", "filepath" :"events/2021/07/2021-07-02-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/07/2021-07-02-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/07/2021-07-02-digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy.md","slug" : "digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/07/15/digital-meets-culture-getting-your-culture-in-line-with-your-digital-strategy/" },{"kicker" : "User Experience","title" :"2021 User Experience Summit","summary" : "A 3-day remote summit covering User Experience (UX) management in the government.","date" : "2021-06-22T11:01:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jean-fox" : "Jean Fox"},"topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "ux-summit-2021", "alt" : "Government UX Summit 2021. Join the best and brightest UX researchers and designers from across the government. Hosted by the UX Community of Practice.", "width" : "1280", "height" : "720", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2021-06-03-2021-user-experience-summit.md", "filepath" :"events/2021/06/2021-06-03-2021-user-experience-summit.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/06/2021-06-03-2021-user-experience-summit.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/06/2021-06-03-2021-user-experience-summit.md","slug" : "2021-user-experience-summit","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/06/22/2021-user-experience-summit/" },{"kicker" : "Plain Language","title" :"Plain Language Webinar: Using Words to Build Better Digital Experiences","summary" : "Words make digital experiences human-centered, and require just as much thought as the branding and code. As federal agencies strive to use human-centered design, they need to remember that words and design work together. See how interfaces rely on language, and how your writing can make or break an experience. Learn principles for UX writing that anyone who works on digital products can apply to their own work.","date" : "2021-06-09T14:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"katherine-spivey" : "Katherine Spivey","andy-welfle" : "Andy Welfle"},"topics" : { "communication" : "Communication", "design" : "Design", "human-centered-design" : "Human-centered design", "plain-language" : "Plain language", "public-policy" : "Public policy", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2021-05-28-plain-language-webinar-using-words-to-build-better-digital-experiences.md", "filepath" :"events/2021/05/2021-05-28-plain-language-webinar-using-words-to-build-better-digital-experiences.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/05/2021-05-28-plain-language-webinar-using-words-to-build-better-digital-experiences.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/05/2021-05-28-plain-language-webinar-using-words-to-build-better-digital-experiences.md","slug" : "plain-language-webinar-using-words-to-build-better-digital-experiences","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/06/09/plain-language-webinar-using-words-to-build-better-digital-experiences/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - January 2021","summary" : "Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do.","date" : "2021-01-21T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams","norah-maki" : "Norah Maki"},"topics" : { "customer-experience" : "Customer experience", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2021-01-14-uswds-monthly-call-journey-mapping-service-blueprints-jan-2021.md", "filepath" :"events/2021/01/2021-01-14-uswds-monthly-call-journey-mapping-service-blueprints-jan-2021.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2021/01/2021-01-14-uswds-monthly-call-journey-mapping-service-blueprints-jan-2021.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2021/01/2021-01-14-uswds-monthly-call-journey-mapping-service-blueprints-jan-2021.md","slug" : "uswds-monthly-call-journey-mapping-service-blueprints-jan-2021","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/01/21/uswds-monthly-call-journey-mapping-service-blueprints-jan-2021/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - December 2020","deck" : "Join the U.S. Web Design System team as we look at what’s in our latest release: USWDS 2.10.0!","summary" : "Join the U.S. Web Design System team as we look at what’s in our latest release: USWDS 2.10.0!","date" : "2020-12-17T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams"},"topics" : { "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design" },"primary_image" : { "uid" : "uswds-dec-call", "alt" : "USWDS Monthly Call - December 2020", "width" : "2002", "height" : "1125", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-12-11-uswds-monthly-call-december-2020.md", "filepath" :"events/2020/12/2020-12-11-uswds-monthly-call-december-2020.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/12/2020-12-11-uswds-monthly-call-december-2020.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/12/2020-12-11-uswds-monthly-call-december-2020.md","slug" : "uswds-monthly-call-december-2020","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/12/17/uswds-monthly-call-december-2020/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - November 2020","summary" : "Join U.S. Web Design System Product Lead, Dan Williams, to hear about what’s next for the design system as we come to the end of 2020.","date" : "2020-11-19T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams"},"topics" : { "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "research" : "Research" },"primary_image" : { "uid" : "uswds-2-illio-feature-image", "alt" : "A colorful collection of screens and interface components", "width" : "1548", "height" : "906", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-11-09-uswds-monthly-call-november-2020.md", "filepath" :"events/2020/11/2020-11-09-uswds-monthly-call-november-2020.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/11/2020-11-09-uswds-monthly-call-november-2020.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/11/2020-11-09-uswds-monthly-call-november-2020.md","slug" : "uswds-monthly-call-november-2020","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/11/19/uswds-monthly-call-november-2020/" },{"kicker" : "USWDS","title" :"USWDS Monthly Call - October 2020","deck" : "Deceptive design patterns—also known as “Dark Patterns”","summary" : "In this talk, we will uncover some of these tricks, and show what we all can do to assure that deceptive design patterns stay out of the sites we build.","date" : "2020-10-15T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams","ron-bronson" : "Ron Bronson"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"primary_image" : { "uid" : "uswds-logo", "alt" : "The U.S. Web Design System logo", "width" : "598", "height" : "566", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-10-15-uswds-monthly-call-october-2020.md", "filepath" :"events/2020/10/2020-10-15-uswds-monthly-call-october-2020.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/10/2020-10-15-uswds-monthly-call-october-2020.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/10/2020-10-15-uswds-monthly-call-october-2020.md","slug" : "uswds-monthly-call-october-2020","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/10/15/uswds-monthly-call-october-2020/" },{"title" :"USWDS Monthly Call - September 2020","deck" : "Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the three new components for the design system.","summary" : "Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the three new components for the design system.","date" : "2020-09-17T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams","james-mejia" : "James Mejia"},"topics" : { "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design" },"primary_image" : { "uid" : "uswds-2-illio-feature-image", "alt" : "A colorful collection of screens and interface components", "width" : "1548", "height" : "906", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-09-17-uswds-monthly-call-september-2020.md", "filepath" :"events/2020/09/2020-09-17-uswds-monthly-call-september-2020.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/09/2020-09-17-uswds-monthly-call-september-2020.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/09/2020-09-17-uswds-monthly-call-september-2020.md","slug" : "uswds-monthly-call-september-2020","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/09/17/uswds-monthly-call-september-2020/" },{"kicker" : "Federal Crowdsourcing","title" :"Federal Crowdsourcing Webinar Series, Episode 14: Putting Open Data to Work for America’s Communities","deck" : "","summary" : "Learn how federal agencies can leverage The Opportunity Project’s adaptable toolkit to engage cross-sector collaborators and rapidly prototype digital products powered by federal open data.","date" : "2020-09-15T15:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"anna-valuev" : "Anna Valuev","radhika-bhatt" : "Radhika Bhatt","samantha-spilka" : "Samantha Spilka","sarath-k-ganji" : "Sarath K. Ganji"},"topics" : { "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science", "design" : "Design", "human-centered-design" : "Human-centered design", "open-data" : "Open data" },"branch" : "bc-archive-content-3", "filename" :"2020-09-15-federal-crowdsourcing-webinar-series-episode-14.md", "filepath" :"events/2020/09/2020-09-15-federal-crowdsourcing-webinar-series-episode-14.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/09/2020-09-15-federal-crowdsourcing-webinar-series-episode-14.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/09/2020-09-15-federal-crowdsourcing-webinar-series-episode-14.md","slug" : "federal-crowdsourcing-webinar-series-episode-14","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/09/15/federal-crowdsourcing-webinar-series-episode-14/" },{"title" :"USWDS Monthly Call - August 2020","deck" : "Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.","summary" : "Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.","date" : "2020-08-20T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams","suran-de-silva" : "Suran De Silva"},"topics" : { "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"primary_image" : { "uid" : "uswds-2-illio-feature-image", "alt" : "A colorful collection of screens and interface components", "width" : "1548", "height" : "906", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-08-20-uswds-monthly-call-august-2020.md", "filepath" :"events/2020/08/2020-08-20-uswds-monthly-call-august-2020.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/08/2020-08-20-uswds-monthly-call-august-2020.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/08/2020-08-20-uswds-monthly-call-august-2020.md","slug" : "uswds-monthly-call-august-2020","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/08/20/uswds-monthly-call-august-2020/" },{"title" :"USWDS Monthly Call - Easing into the Design System","deck" : "Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.","summary" : "Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.","date" : "2020-04-16T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams"},"topics" : { "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design" },"primary_image" : { "uid" : "uswds-2-illio-feature-image", "alt" : "A colorful collection of screens and interface components", "width" : "1548", "height" : "906", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-04-16-uswds-monthly-call-april-2020.md", "filepath" :"events/2020/04/2020-04-16-uswds-monthly-call-april-2020.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/04/2020-04-16-uswds-monthly-call-april-2020.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/04/2020-04-16-uswds-monthly-call-april-2020.md","slug" : "uswds-monthly-call-april-2020","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/04/16/uswds-monthly-call-april-2020/" },{"title" :"USWDS Monthly Call - Color Tokens Update","deck" : "Watch U.S. Web Design System Product Lead, Dan Williams, as he talks and answers questions about the design system.","summary" : "Watch U.S. Web Design System Product Lead, Dan Williams, as he talks about the design system and answers participant questions.","date" : "2020-03-19T16:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams"},"topics" : { "design" : "Design", "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design" },"primary_image" : { "uid" : "uswds-2-illio-feature-image", "alt" : "A colorful collection of screens and interface components", "width" : "1548", "height" : "906", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-03-19-uswds-monthly-call-march-2020.md", "filepath" :"events/2020/03/2020-03-19-uswds-monthly-call-march-2020.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/03/2020-03-19-uswds-monthly-call-march-2020.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/03/2020-03-19-uswds-monthly-call-march-2020.md","slug" : "uswds-monthly-call-march-2020","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/03/19/uswds-monthly-call-march-2020/" },{"title" :"Survey Translation and the Inclusion of End Users in the Process","deck" : "Experiences from the U.S. Census Bureau","summary" : "This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.","date" : "2020-02-27T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kathleen-kephart" : "Kathleen Kephart","lgodfrey" : "Laura Godfrey","mikelyn-meyers" : "Mikelyn Meyers","patricia-goerman" : "Patricia Goerman"},"topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "multilingual" : "Multilingual", "research" : "Research" },"branch" : "bc-archive-content-3", "filename" :"2020-02-27-survey-translation-inclusion-end-users-in.md", "filepath" :"events/2020/02/2020-02-27-survey-translation-inclusion-end-users-in.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/02/2020-02-27-survey-translation-inclusion-end-users-in.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/02/2020-02-27-survey-translation-inclusion-end-users-in.md","slug" : "survey-translation-inclusion-end-users-in","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/02/27/survey-translation-inclusion-end-users-in/" },{"title" :"USWDS Monthly Call: Website Standards Panel Discussion","deck" : "Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.","summary" : "Join U.S. Web Design System Product Lead, Dan Williams, as we discuss the USWDS and answer your questions.","date" : "2020-02-20T14:30:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"dan-williams" : "Dan Williams"},"topics" : { "digital-service-delivery" : "Digital service delivery", "human-centered-design" : "Human-centered design" },"primary_image" : { "uid" : "uswds-2-illio-feature-image", "alt" : "A colorful collection of screens and interface components", "width" : "1548", "height" : "906", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2020-02-20-uswds-monthly-call.md", "filepath" :"events/2020/02/2020-02-20-uswds-monthly-call.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2020/02/2020-02-20-uswds-monthly-call.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2020/02/2020-02-20-uswds-monthly-call.md","slug" : "uswds-monthly-call","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/02/20/uswds-monthly-call/" },{"title" :"American Tech Series, Part Two: Advancing User-centric Design in Government","deck" : "","summary" : "In part two of this multi-part YouTube Live series, learn how User-centered design is a practice honed by the American tech industry","date" : "2019-07-23T15:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"davar-ardalan" : "Davar Ardalan","kara-reinsel" : "Kara Reinsel","maria-dayton" : "Maria Dayton","marietta-jelks" : "Marietta Jelks"},"topics" : { "human-centered-design" : "Human-centered design" },"primary_image" : { "uid" : "americantech", "alt" : "A card with the title of the event and an illustration of the United States as a network of connecting nodes.", "width" : "1796", "height" : "1014", "credit" : "", "caption" : "", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2019-07-23-american-tech-series-part-two-advancing-usercentric-design-in-government.md", "filepath" :"events/2019/07/2019-07-23-american-tech-series-part-two-advancing-usercentric-design-in-government.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2019/07/2019-07-23-american-tech-series-part-two-advancing-usercentric-design-in-government.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2019/07/2019-07-23-american-tech-series-part-two-advancing-usercentric-design-in-government.md","slug" : "american-tech-series-part-two-advancing-usercentric-design-in-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/07/23/american-tech-series-part-two-advancing-usercentric-design-in-government/" },{"title" :"Collaborating for Better Design, Technology, and User Experience","summary" : "Overview of initiatives across Federal government that focus on IT design, development and accessibility.","date" : "2018-08-30T12:18:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"john-sullivan" : "John Sullivan"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "product-and-project-management" : "Product and project management", "usability" : "Usability", "user-experience" : "User experience" },"featured_image" : { "uid" : "accessibility-stock-photo", "alt" : "Photo of two men working on mobile app development and design at a whiteboard." },"branch" : "bc-archive-content-3", "filename" :"2018-08-30-collaborating-for-better-design-technology-user-experience.md", "filepath" :"news/2018/08/2018-08-30-collaborating-for-better-design-technology-user-experience.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2018/08/2018-08-30-collaborating-for-better-design-technology-user-experience.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2018/08/2018-08-30-collaborating-for-better-design-technology-user-experience.md","slug" : "collaborating-for-better-design-technology-user-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2018/08/30/collaborating-for-better-design-technology-user-experience/" },{"title" :"Getting Started with USWDS 2.0","summary" : "The U.S. Web Design System team will show you how to get started with USWDS 2.0: how to set up your project colors, fonts, and more.","date" : "2018-08-24T13:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "design" : "Design", "human-centered-design" : "Human-centered design", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"featured_image" : { "uid" : "getting-started-with-uswds-2", "alt" : "" },"branch" : "bc-archive-content-3", "filename" :"2018-08-24-getting-started-with-uswds-20.md", "filepath" :"events/2018/08/2018-08-24-getting-started-with-uswds-20.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2018/08/2018-08-24-getting-started-with-uswds-20.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2018/08/2018-08-24-getting-started-with-uswds-20.md","slug" : "getting-started-with-uswds-20","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/08/24/getting-started-with-uswds-20/" },{"title" :"Finding Usability Testers: Tips from an Army Recruiter","summary" : "An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).","date" : "2017-09-28T14:50:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"meghan-lazier" : "Meghan Lazier"},"topics" : { "human-centered-design" : "Human-centered design", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"featured_image" : { "uid" : "typing-on-laptop-close-up-littlehenrabi-istock-thinkstock-537275804", "alt" : "Close-up of hands typing on laptop." },"branch" : "bc-archive-content-3", "filename" :"2017-09-28-finding-usability-testers-tips-from-an-army-recruiter.md", "filepath" :"news/2017/09/2017-09-28-finding-usability-testers-tips-from-an-army-recruiter.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/09/2017-09-28-finding-usability-testers-tips-from-an-army-recruiter.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/09/2017-09-28-finding-usability-testers-tips-from-an-army-recruiter.md","slug" : "finding-usability-testers-tips-from-an-army-recruiter","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/09/28/finding-usability-testers-tips-from-an-army-recruiter/" },{"title" :"Managing Custom Software Development in Government When You're Not a Software Engineer","summary" : "As custom software development becomes integral to accomplishing any program’s mission, many managers in government find themselves faced with handling the unfamiliar: overseeing the design and implementation of a digital product that is functional, user-friendly, and necessary for realizing your program’s mission.","date" : "2017-09-21T16:10:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kaitlin-devine" : "Kaitlin Devine"},"topics" : { "content-strategy" : "Content strategy", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "software-engineering" : "Software engineering" },"primary_image" : { "uid" : "software-developer-augemented-reality-screen-nicoelnino-istock-gettyimages-844536006", "alt" : "A developer touches an augmented reality screen of technology icons.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "NicoElNino/iStock via Getty Images", "format" : "png" },"featured_image" : { "uid" : "featured-18f-new-logo-black-bg", "alt" : "18F logo" },"branch" : "bc-archive-content-3", "filename" :"2017-09-21-managing-custom-software-development-in-government-when-youre-not-a-software-engineer.md", "filepath" :"news/2017/09/2017-09-21-managing-custom-software-development-in-government-when-youre-not-a-software-engineer.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/09/2017-09-21-managing-custom-software-development-in-government-when-youre-not-a-software-engineer.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/09/2017-09-21-managing-custom-software-development-in-government-when-youre-not-a-software-engineer.md","slug" : "managing-custom-software-development-in-government-when-youre-not-a-software-engineer","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/09/21/managing-custom-software-development-in-government-when-youre-not-a-software-engineer/" },{"title" :"Vets.gov: A Modern Software Development Environment in Government","summary" : "When people think of government software, they often think of COBOL and PowerBuilder 5, with manual software deploys every three to six months on a fixed number of machines in a government-run data center. This perception is sometimes justified, but sometimes entirely wrong. Regardless, the perception makes many developers reluctant to work for the government","date" : "2017-07-03T15:36:05-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"alex-yale-loehr" : "Alex Yale-Loehr","raquel-romano" : "Raquel Romano"},"topics" : { "cloud-and-infrastructure" : "Cloud and infrastructure", "design" : "Design", "human-centered-design" : "Human-centered design", "open-source" : "Open source", "research" : "Research", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-07-03-vets-gov-a-modern-software-development-environment-in-government.md", "filepath" :"news/2017/07/2017-07-03-vets-gov-a-modern-software-development-environment-in-government.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/07/2017-07-03-vets-gov-a-modern-software-development-environment-in-government.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/07/2017-07-03-vets-gov-a-modern-software-development-environment-in-government.md","slug" : "vets-gov-a-modern-software-development-environment-in-government","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/07/03/vets-gov-a-modern-software-development-environment-in-government/" },{"title" :"VA Innovators Network Program: Ahead of the Curve in Healthcare Innovation","summary" : "VA Innovators Network Program Selected as FedHealth IT Innovation Award Winner This month, FedHealth IT announced that the U.S. Department of Veterans Affairs Innovators Network Program was selected as a 2017 recipient of the FedHealthIT Innovation Award. FedHealth IT recognized 25 Federal Health","date" : "2017-06-30T11:00:59-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"va-center-for-innovation" : "VA Center for Innovation"},"topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-06-30-va-innovators-network-program-ahead-of-the-curve-in-healthcare-innovation.md", "filepath" :"news/2017/06/2017-06-30-va-innovators-network-program-ahead-of-the-curve-in-healthcare-innovation.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/06/2017-06-30-va-innovators-network-program-ahead-of-the-curve-in-healthcare-innovation.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/06/2017-06-30-va-innovators-network-program-ahead-of-the-curve-in-healthcare-innovation.md","slug" : "va-innovators-network-program-ahead-of-the-curve-in-healthcare-innovation","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/06/30/va-innovators-network-program-ahead-of-the-curve-in-healthcare-innovation/" },{"title" :"Improving Customer Experience with Digital Personas","summary" : "Keeping the customer’s needs front and center is important when developing new digital tools. We recently developed a set of user personas as part of our work to establish a more robust—and data informed—understanding of the individuals that engage digitally with the National Archives (NARA). User personas are fictional, but realistic representations of key audience","date" : "2017-06-20T10:55:09-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"archivist-of-the-united-states" : "Archivist of the United States"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-06-20-improving-customer-experience-with-digital-personas.md", "filepath" :"news/2017/06/2017-06-20-improving-customer-experience-with-digital-personas.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/06/2017-06-20-improving-customer-experience-with-digital-personas.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/06/2017-06-20-improving-customer-experience-with-digital-personas.md","slug" : "improving-customer-experience-with-digital-personas","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/06/20/improving-customer-experience-with-digital-personas/" },{"title" :"The New FEC.gov","summary" : "Last week, the Federal Election Commission (FEC) unveiled their new website at FEC.gov. This new site is the result of a years-long collaboration with GSA’s 18F and features completely revamped tools for exploring campaign finance data. It provides user-centered content for understanding the reporting and compliance requirements for people participating in federal elections, redesigned tools","date" : "2017-06-06T10:25:09-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"noah-manger" : "Noah Manger","jennifer-thibault" : "Jennifer Thibault"},"topics" : { "application-programming-interface" : "Application programming interface", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "open-data" : "Open data", "plain-language" : "Plain language", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-06-06-the-new-fec-gov.md", "filepath" :"news/2017/06/2017-06-06-the-new-fec-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/06/2017-06-06-the-new-fec-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/06/2017-06-06-the-new-fec-gov.md","slug" : "the-new-fec-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/06/06/the-new-fec-gov/" },{"title" :"​\"Want to Expand Your Innovation Base? Dive In, Run a Challenge, and Listen to Your Customers\"","summary" : "The Office of the National Coordinator is a small agency in the Department of Health and Human Services whose mission is to increase the interoperability and use of electronic health records and health IT.","date" : "2017-05-24T14:00:58-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"adam-wong" : "Adam Wong"},"topics" : { "challenges-and-prize-competitions" : "Challenges and prize competitions", "content-strategy" : "Content strategy", "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science", "human-centered-design" : "Human-centered design", "innovation" : "Innovation" },"branch" : "bc-archive-content-3", "filename" :"2017-05-24-want-to-expand-your-innovation-base-dive-in-run-a-challenge-and-listen-to-your-customers.md", "filepath" :"news/2017/05/2017-05-24-want-to-expand-your-innovation-base-dive-in-run-a-challenge-and-listen-to-your-customers.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/05/2017-05-24-want-to-expand-your-innovation-base-dive-in-run-a-challenge-and-listen-to-your-customers.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/05/2017-05-24-want-to-expand-your-innovation-base-dive-in-run-a-challenge-and-listen-to-your-customers.md","slug" : "want-to-expand-your-innovation-base-dive-in-run-a-challenge-and-listen-to-your-customers","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/05/24/want-to-expand-your-innovation-base-dive-in-run-a-challenge-and-listen-to-your-customers/" },{"title" :"GetMyFuture.org: Essential Youth Resources, Now","summary" : "They say that life can be summed up as the process of a series of doors closing. By that, they mean that opportunities for taking different paths start to disappear as you move through life. It’s a logical sentiment, but there’s an obverse to it. When you’re young, all those doors are open. Doors as far as you can see. It’s all about learning how to make informed decisions about what doors to wander through.","date" : "2017-05-02T14:00:39-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"gay-gilbert" : "Gay Gilbert"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "multimedia" : "Multimedia", "open-data" : "Open data", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-05-02-getmyfuture-org-essential-youth-resources-now.md", "filepath" :"news/2017/05/2017-05-02-getmyfuture-org-essential-youth-resources-now.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/05/2017-05-02-getmyfuture-org-essential-youth-resources-now.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/05/2017-05-02-getmyfuture-org-essential-youth-resources-now.md","slug" : "getmyfuture-org-essential-youth-resources-now","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/05/02/getmyfuture-org-essential-youth-resources-now/" },{"title" :"Engineering the Chaski Relay: A Touchscreen Game at the National Museum of the American Indian","summary" : "The interactive team at the National Museum of the American Indian saw the chaski story as as a candidate for interactivity and gamification, and an opportunity to bring additional engagement to the museum gallery. With a more focused idea and funding from the Electronic Software Association, the team set out on prototyping and development.","date" : "2017-03-31T11:00:22-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ben-bloom" : "Benjamin Bloom"},"topics" : { "content-strategy" : "Content strategy", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-03-31-engineering-the-chaski-relay-a-touchscreen-game-at-the-national-museum-of-american-indian.md", "filepath" :"news/2017/03/2017-03-31-engineering-the-chaski-relay-a-touchscreen-game-at-the-national-museum-of-american-indian.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/03/2017-03-31-engineering-the-chaski-relay-a-touchscreen-game-at-the-national-museum-of-american-indian.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/03/2017-03-31-engineering-the-chaski-relay-a-touchscreen-game-at-the-national-museum-of-american-indian.md","slug" : "engineering-the-chaski-relay-a-touchscreen-game-at-the-national-museum-of-american-indian","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/03/31/engineering-the-chaski-relay-a-touchscreen-game-at-the-national-museum-of-american-indian/" },{"title" :"New ITIF Report Inspires a Closer Look at Website Performance and Security—Here Is Where to Begin","summary" : "The Information Technology & Innovation Foundation (ITIF) recently published a report, Benchmarking U.S. Government Websites, that looks at the performance, security, and accessibility of the top 297 government websites.","date" : "2017-03-24T11:02:04-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"digitalgov-team" : "Digital.gov Team"},"topics" : { "accessibility" : "Accessibility", "analytics" : "Analytics", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "open-data" : "Open data", "plain-language" : "Plain language", "product-and-project-management" : "Product and project management", "research" : "Research", "search-engine-optimization" : "Search engine optimization", "security" : "Security", "software-engineering" : "Software engineering", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2017-03-24-new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin.md", "filepath" :"news/2017/03/2017-03-24-new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/03/2017-03-24-new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/03/2017-03-24-new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin.md","slug" : "new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/03/24/new-itif-report-inspires-a-closer-look-at-website-performance-and-security-here-is-where-to-begin/" },{"title" :"Presenting Online Data to Wide-Ranging User Communities","summary" : "Presenting data online that will serve a wide range of users can be challenging. It requires an understanding of the target users’ needs, interests, and familiarity with the use of data handling tools. This challenge can be especially daunting for government websites that present data for use by the general public. The audience for such","date" : "2017-03-20T11:00:21-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"rhonda-a-pretlow" : "Rhonda A. Pretlow"},"topics" : { "human-centered-design" : "Human-centered design", "research" : "Research" },"branch" : "bc-archive-content-3", "filename" :"2017-03-20-presenting-online-data-to-wide-ranging-user-communities.md", "filepath" :"news/2017/03/2017-03-20-presenting-online-data-to-wide-ranging-user-communities.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2017/03/2017-03-20-presenting-online-data-to-wide-ranging-user-communities.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2017/03/2017-03-20-presenting-online-data-to-wide-ranging-user-communities.md","slug" : "presenting-online-data-to-wide-ranging-user-communities","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2017/03/20/presenting-online-data-to-wide-ranging-user-communities/" },{"title" :"Accessibility for teams","deck" : "A ‘quick-start’ guide for embedding accessibility and inclusive design practices into your team’s workflow","summary" : "A ‘quick-start’ guide for embedding accessibility and inclusive design practices into your team’s workflow","date" : "2017-02-01T09:00:00-0500","date_modified" : "2025-01-27T19:42:55-05:00","topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "research" : "Research", "software-engineering" : "Software engineering", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "accessibility-for-teams-guide", "alt" : "Illustration of seven people in a meeting in office. One is standing, six, using laptops, are seated at a conference table. One employee is in a wheelchair.", "width" : "5800", "height" : "3379", "credit" : "", "caption" : "Color_life/iStock via Getty Images", "format" : "jpg" },"branch" : "bc-archive-content-3", "filename" :"_index.md", "filepath" :"guides/accessibility-for-teams/_index.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/guides/accessibility-for-teams/_index.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/guides/accessibility-for-teams/_index.md","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/accessibility-for-teams/" },{"title" :"Congress.gov Homepage Highlights, Alerts, and More Enhancements","summary" : "This has been an exciting and successful year for Congress.gov. We accomplished a major milestone when we retired THOMAS in July. Over the course of 2016, we completed a number of enhancements to Congress.gov. In April we expanded quick search to include the Congressional Record, Committee Reports, Nominations, Treaty Documents, and Communications. In May we launched several new RSS feeds and","date" : "2016-11-16T11:00:37-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andrew-weber" : "Andrew Weber"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management" },"branch" : "bc-archive-content-3", "filename" :"2016-11-16-congress-gov-homepage-highlights-alerts-and-more-enhancements.md", "filepath" :"news/2016/11/2016-11-16-congress-gov-homepage-highlights-alerts-and-more-enhancements.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/11/2016-11-16-congress-gov-homepage-highlights-alerts-and-more-enhancements.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/11/2016-11-16-congress-gov-homepage-highlights-alerts-and-more-enhancements.md","slug" : "congress-gov-homepage-highlights-alerts-and-more-enhancements","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/11/16/congress-gov-homepage-highlights-alerts-and-more-enhancements/" },{"title" :"Writing for the Web Is Easy. Writing for Users Is Not.","summary" : "We all do it. Whether on Twitter, Facebook, or the comment section on a news article, it’s easy to get our writing on the internet. Many of us have personal websites or contribute to blogs. We work at organizations with content management systems that allow us to publish pages with a single button click. The","date" : "2016-11-07T11:00:25-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"chris-goranson" : "Chris Goranson","emileigh-barnes" : "Emileigh Barnes","phoebe-espiritu" : "Phoebe Espiritu"},"topics" : { "accessibility" : "Accessibility", "communication" : "Communication", "content-strategy" : "Content strategy", "human-centered-design" : "Human-centered design", "plain-language" : "Plain language", "research" : "Research" },"branch" : "bc-archive-content-3", "filename" :"2016-11-07-writing-for-the-web-is-easy-writing-for-users-is-not.md", "filepath" :"news/2016/11/2016-11-07-writing-for-the-web-is-easy-writing-for-users-is-not.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/11/2016-11-07-writing-for-the-web-is-easy-writing-for-users-is-not.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/11/2016-11-07-writing-for-the-web-is-easy-writing-for-users-is-not.md","slug" : "writing-for-the-web-is-easy-writing-for-users-is-not","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/11/07/writing-for-the-web-is-easy-writing-for-users-is-not/" },{"title" :"DigitalGov Readers and Subscribers: We Want to Talk to You","summary" : "As you know, over the last few years DigitalGov has surfaced the innovative advancements many are making across the government space while providing a platform for learning best practices and coming together as a community. Over the course of the next few weeks, a small team from","date" : "2016-10-25T15:00:21-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"18f-team" : "18F Team"},"topics" : { "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-10-25-digitalgov-readers-and-subscribers-we-want-to-talk-to-you.md", "filepath" :"news/2016/10/2016-10-25-digitalgov-readers-and-subscribers-we-want-to-talk-to-you.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/10/2016-10-25-digitalgov-readers-and-subscribers-we-want-to-talk-to-you.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/10/2016-10-25-digitalgov-readers-and-subscribers-we-want-to-talk-to-you.md","slug" : "digitalgov-readers-and-subscribers-we-want-to-talk-to-you","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/25/digitalgov-readers-and-subscribers-we-want-to-talk-to-you/" },{"title" :"Announcing the Digital Acquisition Accelerator Playbook","summary" : "Built on the lessons learned during the pilot phase of the Digital Acquisitions Accelerator, the accompanying playbook examines the current acquisition landscape and provides an approach to procuring custom software solutions.","date" : "2016-10-20T11:00:41-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"duane-rollins" : "Duane Rollins"},"topics" : { "acquisition" : "Acquisition", "content-strategy" : "Content strategy", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "product-and-project-management" : "Product and project management" },"branch" : "bc-archive-content-3", "filename" :"2016-10-20-announcing-the-digital-acquisition-accelerator-playbook.md", "filepath" :"news/2016/10/2016-10-20-announcing-the-digital-acquisition-accelerator-playbook.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/10/2016-10-20-announcing-the-digital-acquisition-accelerator-playbook.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/10/2016-10-20-announcing-the-digital-acquisition-accelerator-playbook.md","slug" : "announcing-the-digital-acquisition-accelerator-playbook","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/20/announcing-the-digital-acquisition-accelerator-playbook/" },{"title" :"The Data Briefing: Twenty Years of USAJOBS","summary" : "I recently sat down with Michelle Earley, Program Manager, to discuss the new changes for the 20th anniversary of USAJOBS. 1) What are the three big lessons learned from 20 years of building and managing USAJOBS? I think one of the greatest benefits of being an Agile program is that we are constantly learning. In","date" : "2016-10-12T13:00:42-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bbrantley" : "Bill Brantley"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "emerging-tech" : "Emerging tech", "human-centered-design" : "Human-centered design", "open-data" : "Open data", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-10-12-the-data-briefing-twenty-years-of-usajobs.md", "filepath" :"news/2016/10/2016-10-12-the-data-briefing-twenty-years-of-usajobs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/10/2016-10-12-the-data-briefing-twenty-years-of-usajobs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/10/2016-10-12-the-data-briefing-twenty-years-of-usajobs.md","slug" : "the-data-briefing-twenty-years-of-usajobs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/12/the-data-briefing-twenty-years-of-usajobs/" },{"title" :"Creating Wall-Sized Interaction at the Smithsonian’s National Air and Space Museum","summary" : "As any experienced retailer will tell you, the customer experience begins at the store entrance. Note the friendly Walmart greeter, the approachable minimalism of an Apple Store, and the calculated whimsy of Anthropologie. Store designers understand that a customer’s decision to make a purchase is often made within seconds of entering. The same holds true","date" : "2016-09-30T01:00:59-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ben-bloom" : "Benjamin Bloom"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-30-creating-wall-sized-interaction-at-the-smithsonians-national-air-and-space-museum.md", "filepath" :"news/2016/09/2016-09-30-creating-wall-sized-interaction-at-the-smithsonians-national-air-and-space-museum.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-30-creating-wall-sized-interaction-at-the-smithsonians-national-air-and-space-museum.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-30-creating-wall-sized-interaction-at-the-smithsonians-national-air-and-space-museum.md","slug" : "creating-wall-sized-interaction-at-the-smithsonians-national-air-and-space-museum","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/30/creating-wall-sized-interaction-at-the-smithsonians-national-air-and-space-museum/" },{"title" :"Voices of Veterans: Introducing Personas to Better Understand Our Customers","summary" : "Understanding our Veterans and their unique needs and experiences is at the heart of creating a more Veteran-centered VA. By listening to their voices and the stories they share, we can design services and experiences that meet the needs of Veterans. Taking a step towards a deeper understanding of our Veterans, in the fall of","date" : "2016-09-29T11:00:46-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"va-center-for-innovation" : "VA Center for Innovation"},"topics" : { "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-29-voices-of-veterans-introducing-personas-to-better-understand-our-customers.md", "filepath" :"news/2016/09/2016-09-29-voices-of-veterans-introducing-personas-to-better-understand-our-customers.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-29-voices-of-veterans-introducing-personas-to-better-understand-our-customers.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-29-voices-of-veterans-introducing-personas-to-better-understand-our-customers.md","slug" : "voices-of-veterans-introducing-personas-to-better-understand-our-customers","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/29/voices-of-veterans-introducing-personas-to-better-understand-our-customers/" },{"title" :"The New Vote.gov: Leaner, Faster and Multi-Lingual","summary" : "One year ago this week, we launched vote.gov (also known as vote.usa.gov). It’s a concise and simple site with a single mission: direct citizens through the voter registration process as quickly as possible. It was created by a joint team of USA.gov staffers and Presidential Innovation Fellows, all of whom work within the General Services","date" : "2016-09-28T11:00:27-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"yoz-grahame" : "Yoz Grahame"},"topics" : { "analytics" : "Analytics", "cloud-and-infrastructure" : "Cloud and infrastructure", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "multilingual" : "Multilingual", "open-source" : "Open source", "research" : "Research", "social-media" : "Social media", "software-engineering" : "Software engineering", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-28-the-new-vote-gov-leaner-faster-and-multi-lingual.md", "filepath" :"news/2016/09/2016-09-28-the-new-vote-gov-leaner-faster-and-multi-lingual.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-28-the-new-vote-gov-leaner-faster-and-multi-lingual.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-28-the-new-vote-gov-leaner-faster-and-multi-lingual.md","slug" : "the-new-vote-gov-leaner-faster-and-multi-lingual","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/28/the-new-vote-gov-leaner-faster-and-multi-lingual/" },{"title" :"Sharing The Story of Innovation","summary" : "Our goal for a more veteran-centered and innovative VA is shared. Our approach to innovation is collaborative. Our approach to innovation is driven by listening, understanding and responding to the experiences and stories of the Veterans we serve. We were huddled on squeaky chairs in the social room of a transitional housing facility in Los","date" : "2016-09-08T11:00:55-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"va-center-for-innovation" : "VA Center for Innovation"},"topics" : { "accessibility" : "Accessibility", "design" : "Design", "human-centered-design" : "Human-centered design", "innovation" : "Innovation", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-08-sharing-the-story-of-innovation.md", "filepath" :"news/2016/09/2016-09-08-sharing-the-story-of-innovation.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-08-sharing-the-story-of-innovation.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-08-sharing-the-story-of-innovation.md","slug" : "sharing-the-story-of-innovation","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/08/sharing-the-story-of-innovation/" },{"title" :"Emma: Friendly Presence and Innovative USCIS Resource Available 24/7","summary" : "We are working hard to serve you and continue to make improvements to Emma, our Spanish-speaking Interactive Virtual Assistant. Help us improve Emma’s knowledge by continuing to ask your immigration-related questions on USCIS.gov/es from any device. This blog will help you understand a little bit more about how Emma works and how you can help","date" : "2016-09-01T10:00:40-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andrea-sanchez" : "Andrea Sanchez","limary-suarez-pacheco" : "Limary Suarez Pacheco"},"topics" : { "artificial intelligence" : "Artificial intelligence", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "multilingual" : "Multilingual", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-09-01-emma-friendly-presence-and-innovative-uscis-resource-available-247.md", "filepath" :"news/2016/09/2016-09-01-emma-friendly-presence-and-innovative-uscis-resource-available-247.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-01-emma-friendly-presence-and-innovative-uscis-resource-available-247.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-01-emma-friendly-presence-and-innovative-uscis-resource-available-247.md","slug" : "emma-friendly-presence-and-innovative-uscis-resource-available-247","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/01/emma-friendly-presence-and-innovative-uscis-resource-available-247/" },{"title" :"Smithsonian Learning Lab: Designing for the Classroom","summary" : "The Smithsonian’s mission statement is wonderfully simple: “The increase and diffusion of knowledge.” The “increasing” is arguably the straightforward part – the Smithsonian has amassed a collection of over 138 million objects and specimens, and the Institution’s curators and scientists obsessively add to the world’s knowledge base, publishing papers, creating exhibitions, and sharing their expertise.","date" : "2016-08-29T10:00:53-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ben-bloom" : "Benjamin Bloom"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-08-29-smithsonian-learning-lab-designing-for-the-classroom.md", "filepath" :"news/2016/08/2016-08-29-smithsonian-learning-lab-designing-for-the-classroom.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/08/2016-08-29-smithsonian-learning-lab-designing-for-the-classroom.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/08/2016-08-29-smithsonian-learning-lab-designing-for-the-classroom.md","slug" : "smithsonian-learning-lab-designing-for-the-classroom","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/08/29/smithsonian-learning-lab-designing-for-the-classroom/" },{"title" :"Build Empathy With Stakeholder Interviews, Part 2: Conversation","deck" : "How to run user-interviews and synthesize and integrate the results into the teams shared understanding","summary" : "How to run user-interviews and synthesize and integrate the results into the teams shared understanding","date" : "2016-07-29T12:00:13-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andrew-maier" : "Andrew Maier"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-07-29-build-empathy-with-stakeholder-interviews-part-2-conversation.md", "filepath" :"news/2016/07/2016-07-29-build-empathy-with-stakeholder-interviews-part-2-conversation.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/07/2016-07-29-build-empathy-with-stakeholder-interviews-part-2-conversation.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/07/2016-07-29-build-empathy-with-stakeholder-interviews-part-2-conversation.md","slug" : "build-empathy-with-stakeholder-interviews-part-2-conversation","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/07/29/build-empathy-with-stakeholder-interviews-part-2-conversation/" },{"title" :"Build Empathy With Stakeholder Interviews, Part 1: Preparation","deck" : "What stakeholder interviews are, why they’re valuable, and how to prepare for them.","summary" : "What stakeholder interviews are, why they’re valuable, and how to prepare for them.","date" : "2016-07-01T10:00:26-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andrew-maier" : "Andrew Maier"},"topics" : { "content-strategy" : "Content strategy", "human-centered-design" : "Human-centered design", "research" : "Research" },"branch" : "bc-archive-content-3", "filename" :"2016-07-01-build-empathy-with-stakeholder-interviews-part-1-preparation.md", "filepath" :"news/2016/07/2016-07-01-build-empathy-with-stakeholder-interviews-part-1-preparation.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/07/2016-07-01-build-empathy-with-stakeholder-interviews-part-1-preparation.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/07/2016-07-01-build-empathy-with-stakeholder-interviews-part-1-preparation.md","slug" : "build-empathy-with-stakeholder-interviews-part-1-preparation","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/07/01/build-empathy-with-stakeholder-interviews-part-1-preparation/" },{"title" :"Welcome to the New DHS.gov","summary" : "Today, I am happy to announce the newly optimized DHS.gov website. Over the past year, DHS has worked behind the scenes to update and modernize our flagship website, making it faster and easier to use. Some of the specific differences you’ll see are: Compatibility for both desktop computers and mobile devices (phones and tablets) Cleaner,","date" : "2016-06-09T02:00:26-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"j-todd-breasseale" : "J. Todd Breasseale"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-06-09-welcome-to-the-new-dhs-gov.md", "filepath" :"news/2016/06/2016-06-09-welcome-to-the-new-dhs-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/06/2016-06-09-welcome-to-the-new-dhs-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/06/2016-06-09-welcome-to-the-new-dhs-gov.md","slug" : "welcome-to-the-new-dhs-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/06/09/welcome-to-the-new-dhs-gov/" },{"title" :"The User-Centered Redesign of IdentityTheft.gov","summary" : "I first came across the redesigned IdentityTheft.gov on Reddit, of all places. Someone had posted a link to the Federal Trade Commission’s (FTC) newly redesigned site and wrote: I hope this never happens to any of you as the entire thing can be really stressful. The identitytheft.gov website is a true breath of fresh air…You","date" : "2016-06-01T14:30:14-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"melody-kramer" : "Melody Kramer"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-06-01-the-user-centered-redesign-of-identitytheft-gov.md", "filepath" :"news/2016/06/2016-06-01-the-user-centered-redesign-of-identitytheft-gov.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/06/2016-06-01-the-user-centered-redesign-of-identitytheft-gov.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/06/2016-06-01-the-user-centered-redesign-of-identitytheft-gov.md","slug" : "the-user-centered-redesign-of-identitytheft-gov","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/06/01/the-user-centered-redesign-of-identitytheft-gov/" },{"title" :"Kids.Gov Reenvisioned","summary" : "At USAGov, we always put our customers first. In the wake of our rebranding efforts, our desire to create a positive user experience across the organization has pushed us to turn a scrutinous eye toward Kids.gov; a site focused on providing information and resources to parents, teachers, and kids.","date" : "2016-05-23T10:00:16-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"megan-fella" : "Megan Fella"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "design" : "Design", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-05-23-kids-gov-reenvisioned.md", "filepath" :"news/2016/05/2016-05-23-kids-gov-reenvisioned.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/05/2016-05-23-kids-gov-reenvisioned.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/05/2016-05-23-kids-gov-reenvisioned.md","slug" : "kids-gov-reenvisioned","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/23/kids-gov-reenvisioned/" },{"title" :"Accessible Workplace Technology: Signed, Sealed, Delivered","summary" : "Last week, I had a brush with a bona fide music legend — the great Stevie Wonder. Was I starstruck? Of course. I’ve long admired his musical accomplishments and advocacy for people with disabilities. His appearance at the Grammy Awards in February highlighted once again the need to improve accessible technology, particularly in the workplace.","date" : "2016-05-10T10:00:28-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"chris-lu" : "Chris Lu"},"topics" : { "accessibility" : "Accessibility", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-05-10-accessible-workplace-technology-signed-sealed-delivered.md", "filepath" :"news/2016/05/2016-05-10-accessible-workplace-technology-signed-sealed-delivered.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/05/2016-05-10-accessible-workplace-technology-signed-sealed-delivered.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/05/2016-05-10-accessible-workplace-technology-signed-sealed-delivered.md","slug" : "accessible-workplace-technology-signed-sealed-delivered","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/10/accessible-workplace-technology-signed-sealed-delivered/" },{"title" :"Redesigning We the People","summary" : "Summary: Improving the way you engage with the White House through our online petitions platform In July 2015, we announced a big change in the way we would answer petitions on We the People. We committed to responding to you within a 60-day timeframe, whenever possible. We assembled a team of people dedicated to getting your policy questions and","date" : "2016-05-02T11:32:09-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jason-goldman" : "Jason Goldman"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-05-02-redesigning-we-the-people.md", "filepath" :"news/2016/05/2016-05-02-redesigning-we-the-people.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/05/2016-05-02-redesigning-we-the-people.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/05/2016-05-02-redesigning-we-the-people.md","slug" : "redesigning-we-the-people","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/02/redesigning-we-the-people/" },{"title" :"The USAGov Bilingual Style Guide Is Now Online!","summary" : "About a year and a half ago, the Federal Citizen Information Center—today called USAGov—embarked on a very ambitious task: integrating our content operations. We blurred lines that defined silos and adopted a bilingual content approach to offer a more consistent experience, regardless of language preference or point of access to our information. See more about","date" : "2016-04-14T10:00:12-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"lgodfrey" : "Laura Godfrey"},"topics" : { "accessibility" : "Accessibility", "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "multilingual" : "Multilingual", "product-and-project-management" : "Product and project management", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-04-14-the-usagov-bilingual-style-guide-is-now-online.md", "filepath" :"news/2016/04/2016-04-14-the-usagov-bilingual-style-guide-is-now-online.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/04/2016-04-14-the-usagov-bilingual-style-guide-is-now-online.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/04/2016-04-14-the-usagov-bilingual-style-guide-is-now-online.md","slug" : "the-usagov-bilingual-style-guide-is-now-online","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/04/14/the-usagov-bilingual-style-guide-is-now-online/" },{"title" :"DigitalGov Podcast: Behind the Scenes of the Social and Behavioral Science Team","summary" : "The Social and Behavioral Sciences Team (SBST) uses theories, research, and methods from the social and behavioral sciences to address and solve challenges faced by the public.","date" : "2016-04-04T10:00:15-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : { "human-centered-design" : "Human-centered design", "podcast" : "Podcast", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"primary_image" : { "uid" : "orig-dg-podcast-logo-mei-suseno-istock-getty-images-1148452254", "alt" : "A two-tone podcast microphone icon in the original DigitalGov colors, teal and a salmon pink, is above the horizontal DigitalGov logo.", "width" : "1200", "height" : "630", "credit" : "", "caption" : "Mei Suseno, iStock, Getty Images", "format" : "png" },"branch" : "bc-archive-content-3", "filename" :"2016-04-04-digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team.md", "filepath" :"news/2016/04/2016-04-04-digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/04/2016-04-04-digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/04/2016-04-04-digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team.md","slug" : "digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/04/04/digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team/" },{"title" :"The Data Briefing: An Interview with USAJOBS on New Changes to Their Data Services","summary" : "The Office of Personnel Management released a new look and functionality to USAJOBS in February. I recently contacted Michelle Earley, the USAJOBS Program Manager, to ask about the changes to USAJOBS and the data it provides. 1. What are","date" : "2016-03-30T10:00:36-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"bbrantley" : "Bill Brantley"},"topics" : { "application-programming-interface" : "Application programming interface", "data-visualization" : "Data visualization", "emerging-tech" : "Emerging tech", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "open-data" : "Open data", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2016-03-30-the-data-briefing-an-interview-with-usajobs-on-new-changes-to-their-data-services.md", "filepath" :"news/2016/03/2016-03-30-the-data-briefing-an-interview-with-usajobs-on-new-changes-to-their-data-services.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/03/2016-03-30-the-data-briefing-an-interview-with-usajobs-on-new-changes-to-their-data-services.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/03/2016-03-30-the-data-briefing-an-interview-with-usajobs-on-new-changes-to-their-data-services.md","slug" : "the-data-briefing-an-interview-with-usajobs-on-new-changes-to-their-data-services","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/03/30/the-data-briefing-an-interview-with-usajobs-on-new-changes-to-their-data-services/" },{"title" :"Designing User-Friendly, Educational and Engaging Mobile Gaming Apps","summary" : "How do you reach audiences with important health information and leave users asking for more? Is it enough to create responsive websites written in plain language or to design apps with health tips optimized for handheld devices? While those ideas are a step in the right direction, we do not live in a world where,","date" : "2016-02-19T12:20:20-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"alex-casanova" : "Alex Casanova"},"topics" : { "content-strategy" : "Content strategy", "design" : "Design", "human-centered-design" : "Human-centered design", "mobile" : "Mobile" },"branch" : "bc-archive-content-3", "filename" :"2016-02-19-designing-user-friendly-educational-and-engaging-mobile-gaming-apps.md", "filepath" :"news/2016/02/2016-02-19-designing-user-friendly-educational-and-engaging-mobile-gaming-apps.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/02/2016-02-19-designing-user-friendly-educational-and-engaging-mobile-gaming-apps.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/02/2016-02-19-designing-user-friendly-educational-and-engaging-mobile-gaming-apps.md","slug" : "designing-user-friendly-educational-and-engaging-mobile-gaming-apps","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/02/19/designing-user-friendly-educational-and-engaging-mobile-gaming-apps/" },{"title" :"Trends on Tuesday: 5 Tips for Designing Touch Interactions","summary" : "Josh Clark, one of the pioneers of touch Web design, and author of Tapworthy and Designing for Touch, published an excellent article on A List Apart analyzing How We Hold Our Gadgets that has a wealth of data and graphics about this interesting and emerging design challenge. Below are 5 notable lessons from the post: 1. Portrait (vertical) orientation dominates","date" : "2015-11-10T10:00:14-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"wsullivan" : "Will Sullivan"},"topics" : { "design" : "Design", "emerging-tech" : "Emerging tech", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-11-10-trends-on-tuesday-5-tips-for-designing-touch-interactions.md", "filepath" :"news/2015/11/2015-11-10-trends-on-tuesday-5-tips-for-designing-touch-interactions.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/11/2015-11-10-trends-on-tuesday-5-tips-for-designing-touch-interactions.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/11/2015-11-10-trends-on-tuesday-5-tips-for-designing-touch-interactions.md","slug" : "trends-on-tuesday-5-tips-for-designing-touch-interactions","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/11/10/trends-on-tuesday-5-tips-for-designing-touch-interactions/" },{"title" :"2015 Customer Service Trends: a Mid-Year Update","summary" : "Earlier this year, we published 15 Government Customer Service Trends for 2015. We’re halfway through the year now—how are these trends holding up? 1. Centralized Customer Offices A few agencies have created centralized customer offices, while others question the need for a single organization that focuses on the customer. As the public’s overall satisfaction with","date" : "2015-07-08T10:00:36-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"martha-dorris" : "Martha Dorris"},"topics" : { "analytics" : "Analytics", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "product-and-project-management" : "Product and project management", "research" : "Research", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-07-08-customer-service-trends-an-update.md", "filepath" :"news/2015/07/2015-07-08-customer-service-trends-an-update.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/07/2015-07-08-customer-service-trends-an-update.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/07/2015-07-08-customer-service-trends-an-update.md","slug" : "customer-service-trends-an-update","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/08/customer-service-trends-an-update/" },{"title" :"Getting to Know Your Users: Tips and Tricks from Veterans Affairs","summary" : "Design research isn’t rocket science. But for many of us in the federal government, it can seem daunting and unfamiliar. We’re here to to help demystify the process of design research for those of you ready to wade into the waters. We’ve both done our fair share of design researching at the Department of Veterans","date" : "2015-05-29T10:00:22-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"sarah-brooks" : "Sarah Brooks","mollie-ruskin" : "Mollie Ruskin"},"topics" : { "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "product-and-project-management" : "Product and project management", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-05-29-getting-to-know-your-users-tips-and-tricks-from-veterans-affairs.md", "filepath" :"news/2015/05/2015-05-29-getting-to-know-your-users-tips-and-tricks-from-veterans-affairs.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/05/2015-05-29-getting-to-know-your-users-tips-and-tricks-from-veterans-affairs.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/05/2015-05-29-getting-to-know-your-users-tips-and-tricks-from-veterans-affairs.md","slug" : "getting-to-know-your-users-tips-and-tricks-from-veterans-affairs","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/29/getting-to-know-your-users-tips-and-tricks-from-veterans-affairs/" },{"title" :"Creating a Veterans-Centered Experience Through ExploreVA","summary" : "Good customer service includes user-centered design. For one digital team at the Department of Veterans Affairs, creating a veterans-centered experience started with one word: explore. The ExploreVA website provides a single location for veterans and their families to research the benefits that they may be entitled to receive. Benefits include health care, education, employment, and","date" : "2015-05-01T10:00:29-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : { "content-strategy" : "Content strategy", "human-centered-design" : "Human-centered design", "research" : "Research", "social-media" : "Social media", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-05-01-creating-a-veterans-centered-experience-through-exploreva.md", "filepath" :"news/2015/05/2015-05-01-creating-a-veterans-centered-experience-through-exploreva.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/05/2015-05-01-creating-a-veterans-centered-experience-through-exploreva.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/05/2015-05-01-creating-a-veterans-centered-experience-through-exploreva.md","slug" : "creating-a-veterans-centered-experience-through-exploreva","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/01/creating-a-veterans-centered-experience-through-exploreva/" },{"title" :"Are FAQs Still Relevant?","summary" : "Users have questions. Your content and website navigation can help them find answers, or potentially cause frustration. One tool for answering questions is up for debate: are FAQ sections still relevant in 2015, or are they a relic of bygone days? Nielsen Norman Group recently published two articles arguing for the continued use and usefulness","date" : "2015-04-27T13:10:19-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : { "contact-centers" : "Contact centers", "customer-experience" : "Customer experience", "human-centered-design" : "Human-centered design", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-04-27-are-faqs-still-relevant.md", "filepath" :"news/2015/04/2015-04-27-are-faqs-still-relevant.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/04/2015-04-27-are-faqs-still-relevant.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/04/2015-04-27-are-faqs-still-relevant.md","slug" : "are-faqs-still-relevant","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/27/are-faqs-still-relevant/" },{"title" :"Why Your APIs Need Design Help","summary" : "Anything built should be built right. It doesn’t matter if it’s built of wood, carbon nanotubes or code. So it’s encouraging that the practice of User-Centered Design—getting customer feedback at every stage of a project—is catching on with","date" : "2015-03-16T10:00:28-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : { "application-programming-interface" : "Application programming interface", "human-centered-design" : "Human-centered design", "software-engineering" : "Software engineering", "usability" : "Usability", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-03-16-why-your-apis-need-design-help.md", "filepath" :"news/2015/03/2015-03-16-why-your-apis-need-design-help.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/03/2015-03-16-why-your-apis-need-design-help.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/03/2015-03-16-why-your-apis-need-design-help.md","slug" : "why-your-apis-need-design-help","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/16/why-your-apis-need-design-help/" },{"title" :"Trends on Tuesday: Smartphone Growth Reaches 1.3 Billion in 2014","summary" : "Smartphone adoption rate continues to rise, but the screen sizes users adopt continue to evolve. According to preliminary data from the International Data Corporation (IDC) Worldwide Quarterly Mobile Phone Tracker, smartphone vendors shipped a total of 375.2 million units during the fourth quarter of 2014. IDC states that this was an increase of more than 25%, compared","date" : "2015-02-10T09:51:14-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : { "content-strategy" : "Content strategy", "emerging-tech" : "Emerging tech", "human-centered-design" : "Human-centered design", "mobile" : "Mobile", "open-data" : "Open data" },"branch" : "bc-archive-content-3", "filename" :"2015-02-10-trends-on-tuesday-smartphone-growth-reaches-1-3-billion-in-2014.md", "filepath" :"news/2015/02/2015-02-10-trends-on-tuesday-smartphone-growth-reaches-1-3-billion-in-2014.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/02/2015-02-10-trends-on-tuesday-smartphone-growth-reaches-1-3-billion-in-2014.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/02/2015-02-10-trends-on-tuesday-smartphone-growth-reaches-1-3-billion-in-2014.md","slug" : "trends-on-tuesday-smartphone-growth-reaches-1-3-billion-in-2014","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/10/trends-on-tuesday-smartphone-growth-reaches-1-3-billion-in-2014/" },{"title" :"7 Ways to Ignite User-Centered Design at Your Agency","summary" : "So you’ve done a couple of usability studies, and a few people are starting to “see the light.” Now you’d like to take it to the next level and help your organization embrace user-centered design (UCD) as the philosophy that drives all your digital projects. But what is best way to do this? How can","date" : "2015-01-27T10:00:54-0500","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"wendy-littman" : "Wendy Littman"},"topics" : { "design" : "Design", "human-centered-design" : "Human-centered design", "research" : "Research", "user-experience" : "User experience" },"branch" : "bc-archive-content-3", "filename" :"2015-01-27-7-ways-to-ignite-user-centered-design-at-your-agency.md", "filepath" :"news/2015/01/2015-01-27-7-ways-to-ignite-user-centered-design-at-your-agency.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/01/2015-01-27-7-ways-to-ignite-user-centered-design-at-your-agency.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/01/2015-01-27-7-ways-to-ignite-user-centered-design-at-your-agency.md","slug" : "7-ways-to-ignite-user-centered-design-at-your-agency","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/27/7-ways-to-ignite-user-centered-design-at-your-agency/" }] }