/preview/gsa/digitalgov.gov/bc-archive-content-3/topics/budgeting-and-performance/ Recent content in Budgeting and performance on Digital.gov Hugo en-us /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/23/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills/ Tue, 23 Apr 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/23/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills/ Every day, live agents at USA.gov’s Public Experience (PX) Contact Center answer questions from the public about government benefits and services. Learn how the PX Contact Center develops a workforce of excellent agents, using immersive onboarding, tailored and continuous training, feedback loops, and calibration meetings to empower their agents to deliver accurate information. USA.gov’s system for employee and contact center management ensures that every customer interaction leaves a lasting impact. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-improving-the-management-of-federal-programs-and-projects/ Tue, 20 Feb 2024 16:02:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-improving-the-management-of-federal-programs-and-projects/ Learn how to implement the Program Management Improvement Accountability Act to deliver better websites and digital services. /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/01/24/maximizing-impact-of-federal-websites-integrating-metrics-with-annual-goals-and-policies/ Wed, 24 Jan 2024 15:05:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/01/24/maximizing-impact-of-federal-websites-integrating-metrics-with-annual-goals-and-policies/ The Open Data, Design, and Development (ODDD) team discusses how OMB’s recent memo, Delivering a Digital-First Public Experience (M-23-22), inspired them to reassess their metrics plan to harmonize with policies governing federal public websites. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/performance-gov/ Tue, 16 Jan 2024 15:59:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/performance-gov/ Performance.gov provides the public, agencies, members of Congress, academics, and the media a view into the progress underway to improve federal government performance and accountability to the American public. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/techfar-hub-get-started/ Tue, 16 Jan 2024 14:58:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/techfar-hub-get-started/ Understand how to buy, build, and deliver modern digital services while staying on the correct side of compliance with the TechFAR Hub. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-analytics/ Fri, 24 Nov 2023 14:50:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-analytics/ Learn how to set performance goals, and identify specific KPIs and targets to measure and meet them, using web analytics. /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/11/15/defining-benchmarks-and-targets-for-intranet-kpis/ Wed, 15 Nov 2023 16:41:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/11/15/defining-benchmarks-and-targets-for-intranet-kpis/ Discover the keys to intranet success by harmonizing objectives, metrics, benchmarks, and targets. Elevate your organization’s intranet to new heights! /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/09/22/why-the-american-people-deserve-a-digital-government/ Fri, 22 Sep 2023 13:26:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/09/22/why-the-american-people-deserve-a-digital-government/ OMB recently released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/08/08/4-steps-writers-and-editors-can-take-to-demonstrate-value/ Tue, 08 Aug 2023 21:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/08/08/4-steps-writers-and-editors-can-take-to-demonstrate-value/ As plain language writers and editors, we need to demonstrate the value we bring to projects. This writeup explains how to calculate the costs of our work and articulate its value. /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/06/27/3-ways-to-improve-communication-between-contact-center-agents-and-customers/ Tue, 27 Jun 2023 10:41:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/06/27/3-ways-to-improve-communication-between-contact-center-agents-and-customers/ The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. Here are three tips recommended to USAGov agents for interacting with customers. /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/06/13/how-to-choose-the-right-metrics-for-your-intranet/ Tue, 13 Jun 2023 15:25:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/06/13/how-to-choose-the-right-metrics-for-your-intranet/ Explore key metrics to optimize your agency’s intranet to foster improved user engagement, experience, and overall satisfaction. /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/07/building-beta-the-foundation/ Tue, 07 Mar 2023 10:41:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/07/building-beta-the-foundation/ The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach. /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/02/21/three-tips-for-using-facebook-and-instagram-stories/ Tue, 21 Feb 2023 10:57:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/02/21/three-tips-for-using-facebook-and-instagram-stories/ At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. Using stories has helped us increase our engagement rate and our number of followers as we deliver helpful information to people. Stories may be a good addition to your agency’s social media strategy, too. These three tips can help you get started. /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/02/06/govlove-2023/ Mon, 06 Feb 2023 15:56:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/02/06/govlove-2023/ We’re spreading the #GovLove with Performance.gov the week of February 13th to celebrate public servants like you! Prepare your hearts to be warmed. /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/11/15/sunsetting-go-usa-gov-final-user-statistics/ Tue, 15 Nov 2022 16:05:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/11/15/sunsetting-go-usa-gov-final-user-statistics/ The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service. /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/10/14/sunrise-to-sunset-building-a-customer-centric-digital-ecosystem/ Fri, 14 Oct 2022 08:30:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/10/14/sunrise-to-sunset-building-a-customer-centric-digital-ecosystem/ GSA has developed the Digital Lifecycle Program, with tools and guidance to help teams manage a compliant, customer-centric digital property from ideation through sunsetting. /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/10/07/taking-a-design-led-approach-to-digital-modernization/ Fri, 07 Oct 2022 09:06:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/10/07/taking-a-design-led-approach-to-digital-modernization/ Learn how GSA uses collaboration, empathy, and existing expertise to modernize their digital portfolio and improve customer experience. /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/05/02/finding-post-award-balance-with-quality-assurance/ Mon, 02 May 2022 10:28:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/05/02/finding-post-award-balance-with-quality-assurance/ /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/05/01/finding-post-award-balance-with-quality-assurance/ Sun, 01 May 2022 13:35:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/05/01/finding-post-award-balance-with-quality-assurance/ /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-build-an-analytics-strategy/ Tue, 22 Dec 2020 14:01:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-build-an-analytics-strategy/ A case study using Digital.gov as an example of how to assess, report, and take action using web analytics as part of an analytics strategy. /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/07/10/transform-federal-business-operations-join-rpa/ Fri, 10 Jul 2020 16:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/07/10/transform-federal-business-operations-join-rpa/ Federal employees interested in robotic process automation should join the RPA Community of Practice as their agencies commence their RPA programs. /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/07/08/giving-users-information-they-crave-data/ Wed, 08 Jul 2020 09:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/07/08/giving-users-information-they-crave-data/ /preview/gsa/digitalgov.gov/bc-archive-content-3/guides/site-scanning/ Thu, 25 Jun 2020 09:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/guides/site-scanning/ This program is available to automatically generate data about the health and best practices of federal websites. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/05/19/uswds-monthly-call-may-2022/ Thu, 19 May 2022 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/05/19/uswds-monthly-call-may-2022/ The U.S. Web Design System (USWDS) team will show you how to reduce CSS size and optimize build time with the design system. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/04/28/optimization-case-study-performance-seo-and-accessibility-with-cfpb/ Thu, 28 Apr 2022 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/04/28/optimization-case-study-performance-seo-and-accessibility-with-cfpb/ Join three technologists from the Consumer Financial Protection Bureau (CFPB) as they discuss methods used to ensure that the CFPB website is discoverable and fully accessible to all. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/11/03/successful-strategies-for-telework-and-hybrid-work-environments/ Wed, 03 Nov 2021 13:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/11/03/successful-strategies-for-telework-and-hybrid-work-environments/ Learn from and share with other federal colleagues from across the government strategies for succeeding at working, managing, supervising, collaborating, communicating, and more. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/09/22/operating-cloud-services-efficiently-with-businessdriven/ Tue, 22 Sep 2020 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2020/09/22/operating-cloud-services-efficiently-with-businessdriven/ Program managers, IT acquisitions leads, and business-minded IT professionals will receive in-depth guidance to improve cloud efficiency, optimization, and effective cost controls. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/resources/how-track-performance/ Wed, 10 Apr 2019 18:04:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/resources/how-track-performance/ A step-by-step guide to picking metrics and tools for tracking performance on your site. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/06/08/funding-future-technology-modernization-fund-proposal-workshop/ Fri, 08 Jun 2018 10:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/06/08/funding-future-technology-modernization-fund-proposal-workshop/ GSA’s Emerging Citizen Technology Office (ECTO) and the Technology Modernization Fund Program Management Office (TMF PMO) are hosting an online workshop at GSA on June 8, 2018 to hands-on assist agencies with developing proposals for TMF that advance emerging technologies and programs that can improve our services and reduce costs for the American people today and in the coming years. Emerging technology solutions employed by agencies across government, combined with the operational rigor and funding of the Technology Modernization Fund (TMF), hold the potential to drive to incredible performance enhancements in public services. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/05/22/an-overview-technology-modernization-fund-tmf/ Tue, 22 May 2018 12:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/05/22/an-overview-technology-modernization-fund-tmf/ The Technology Modernization Fund (TMF) Program Management Office and the GSA Emerging Citizen Technology Office (ECTO) are hosting a conversation to help agencies develop proposals for technology modernization projects. /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/28/laying-the-foundation-for-a-more-secure-modern-government/ Fri, 28 Oct 2016 03:00:16 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/28/laying-the-foundation-for-a-more-secure-modern-government/ Summary: Building on efforts to boost Federal cybersecurity & as part of National Cybersecurity Awareness Month, today we’re releasing a proposed guidance to modernize Federal IT. America’s spirit of ingenuity and entrepreneurship created the world’s most innovative economy and keeps us dominant in today’s digital age. Indeed, in 1985 about 2,000 people used the Internet; /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/07/crowdsourcing-at-the-law-library-of-congress/ Fri, 07 Oct 2016 10:00:42 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/07/crowdsourcing-at-the-law-library-of-congress/ The Law Library acquired a large collection from William S. Hein & Co., Inc. to make all volumes of several collections (like the Federal Register) available in open access to researchers. Preparing these files by adding metadata for easy searching takes a lot of work, so this summer we asked law students and library students from /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/03/ideas-on-how-to-keep-your-citizens-informed/ Mon, 03 Oct 2016 13:00:05 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/03/ideas-on-how-to-keep-your-citizens-informed/ As localities struggle with issues such as the Zika virus and the Opioid epidemic, gathering and disseminating trustworthy information can be daunting. But one group of Federal agencies and offices have come together to create a free and easy way to incorporate public health web content, images, video, microsites, data, and infographics into other sites, /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/30/vendors-and-government-strengthen-partnership-at-technology-industry-day/ Fri, 30 Sep 2016 10:00:02 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/30/vendors-and-government-strengthen-partnership-at-technology-industry-day/ On September 8, 2016, the General Services Administration (GSA) held a Technology Industry Day. We’re thrilled that more than 300 members of the technology industry in person and via the live stream were able to join us for this first step towards a closer partnership and more open lines of communication about how we can work together to transform federal technology. /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/26/gsa-hosts-first-ever-technology-industry-day-in-washington-d-c/ Mon, 26 Sep 2016 10:00:53 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/26/gsa-hosts-first-ever-technology-industry-day-in-washington-d-c/ On September 8, 2016 Administrator Denise Turner Roth of the U.S. General Services Administration (GSA) hosted the first-ever Technology Industry Day to provide a better understanding of GSA’s path to improve the government’s outdated technology systems. Private industry and government came together to find best ways to deliver 21st century technology to federal agencies. /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/09/data-act-prototype-simplicity-is-key/ Fri, 09 Sep 2016 11:00:54 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/09/data-act-prototype-simplicity-is-key/ Last week we wrote about how we diffuse knowledge through shared interests and sharing best practices on the Micro-purchase Platform. This week, we’ll focus on some of the lessons learned during the (completed) DATA Act prototype. Importantly, though that project has finished, this post is not meant to be a full retrospective /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/08/31/sign-up-for-the-technology-industry-day/ Wed, 31 Aug 2016 13:00:45 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/08/31/sign-up-for-the-technology-industry-day/ On September 8, 2016, the General Services Administration (GSA) is hosting its very first Technology Industry Day. Sign up to hear about how GSA is transforming technology in the federal government, see demos of products and solutions developed by technologists and, last but not least, provide feedback on how we can work better with industry. /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/08/19/making-modernizations-and-migrations-successful/ Fri, 19 Aug 2016 12:25:31 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/08/19/making-modernizations-and-migrations-successful/ Summary: Today, we’re launching the M3 Framework to provide agencies with leading best practices for mission-support function modernizations and migrations. The government’s internal operations have a powerful impact on service to its citizens, and this Administration has made transformation of management practices within the Federal Government a key priority. By sharing and streamlining mission support services /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/08/03/promoting-the-use-of-green-it/ Wed, 03 Aug 2016 13:00:55 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/08/03/promoting-the-use-of-green-it/ Summary: We’re taking action to accelerate efforts to increase the efficiency of Federal data centers, reduce costs, and improve the government’s overall IT security posture. Today, the Administration is taking action to accelerate efforts to increase the efficiency of Federal data centers, reduce costs, and improve the overall information technology (IT) security posture of the Federal /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/01/05/digging-into-the-data-of-our-customer-survey/ Tue, 05 Jan 2016 09:00:06 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/01/05/digging-into-the-data-of-our-customer-survey/ As a follow-up to the recent post about our annual customer satisfaction survey, we wanted to dig into the data and share some of the overall results to give you some more insights into how we’re using your feedback to improve our programs and services. /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/12/28/ocsits-2015-customer-survey-what-we-learned/ Mon, 28 Dec 2015 10:00:13 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/12/28/ocsits-2015-customer-survey-what-we-learned/ Three years ago, GSA’s Office of Citizen Services and Innovative Technologies (OCSIT) set out to design a system to consistently measure customer satisfaction across our office. We were inspired by the Digital Government Strategy, which tasks agencies to adopt a customer-centric approach to service delivery. /preview/gsa/digitalgov.gov/bc-archive-content-3/sources/cio-council/ Mon, 01 Jan 0001 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/sources/cio-council/ The U.S. Chief Information Officer (CIO) and the CIO Council establish standards against which the success of all agency programs can be measured.