/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/ Recent content in Resources on Digital.gov Hugo en-us /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/california-wildfires-guidance-for-u-s-government-websites-and-social-media/ Fri, 10 Jan 2025 00:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/california-wildfires-guidance-for-u-s-government-websites-and-social-media/ Addressing web and digital communications related to the California wildfires. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-podcasts/ Mon, 06 Jan 2025 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-podcasts/ Explore the basics of launching a podcast and determine if creating a podcast is right for your agency. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-data-visualization/ Fri, 03 Jan 2025 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-data-visualization/ Use data visualization to communicate insights, tell a story, and share actionable information. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-decommissioning-sites/ Wed, 18 Dec 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-decommissioning-sites/ Learn how to decommission a federal agency website when it no longer provides value or meets user needs. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery/ Wed, 04 Dec 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery/ Learn how to strengthen customer experience and service delivery within your federal agency. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/introduction-to-multilingual-glossaries/ Wed, 02 Oct 2024 13:12:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/introduction-to-multilingual-glossaries/ Learn how to use multilingual glossaries to share common translations and contribute to consistent communication across government. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/hurricane-helene-guidance-for-us-government/ Thu, 26 Sep 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/hurricane-helene-guidance-for-us-government/ Addressing web and digital communications related to Hurricane Helene /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-conduct-a-project-reflection/ Fri, 19 Jul 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-conduct-a-project-reflection/ Use this template, shared at the 2024 Spring Community Summit, to improve your own service delivery. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-transition-a-team-off-of-a-project/ Fri, 19 Jul 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-transition-a-team-off-of-a-project/ Use this template, shared at the 2024 Spring Community Summit, to improve your own service delivery. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-strengthening-the-federal-government-commitment-to-digital-accessibility/ Wed, 10 Jul 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-strengthening-the-federal-government-commitment-to-digital-accessibility/ Learn how to implement Section 508, and strengthen and maintain your agency’s commitment to digital accessibility. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/administration-actions-on-ai/ Mon, 24 Jun 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/administration-actions-on-ai/ Steps to promote the safe, secure, and trustworthy use of AI. Includes: progress reports, federal agency use cases, and voluntary private sector commitments, as well as the Blueprint for an AI Bill of Rights, NIST AI Risk Management Framework, National AI R&D Strategic Plan, and National AI Research Resource (NAIRR) Pilot. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-customer-experience/ Wed, 05 Jun 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-customer-experience/ Understand what customer experience (CX) is and how to leverage customer feedback and analytics to enhance the public’s experience when interacting with government services. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-the-registration-and-use-of-gov-domains-in-the-federal-government/ Tue, 14 May 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-the-registration-and-use-of-gov-domains-in-the-federal-government/ Learn how to implement the DOTGOV Online Trust in Government Act and understand how to register federal internet domain names. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-improving-access-to-services-for-people-with-limited-english-proficiency-lep/ Fri, 19 Apr 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-improving-access-to-services-for-people-with-limited-english-proficiency-lep/ Learn how to strengthen and improve meaningful language access for all people in the U.S., regardless of the language they speak. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-the-digital-experience-council/ Thu, 04 Apr 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-the-digital-experience-council/ The Digital Experience (DX) Council plays a critical role in coordinating governmentwide efforts and assisting agencies in delivering digital experiences that meet the public’s needs and expectations. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/prepare-recovery-respond-social-media-cyber-vandalism-toolkit/ Tue, 20 Feb 2024 17:50:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/prepare-recovery-respond-social-media-cyber-vandalism-toolkit/ Cyber-vandalism presents a serious challenge to online-based communication tools. This resource provides information for agency practitioners to prepare for, recover from, and respond to cyber-vandalism. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-improving-the-management-of-federal-programs-and-projects/ Tue, 20 Feb 2024 16:02:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-improving-the-management-of-federal-programs-and-projects/ Learn how to implement the Program Management Improvement Accountability Act to deliver better websites and digital services. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/overview-of-the-privacy-act-of-1974-2020-edition/ Fri, 02 Feb 2024 16:54:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/overview-of-the-privacy-act-of-1974-2020-edition/ This overview, prepared by the Department of Justice’s Office of Privacy and Civil Liberties (OPCL), covers various provisions of the Privacy Act, as addressed by court decisions in cases involving the Act’s disclosure prohibition, its access and amendment provisions, and its agency record-keeping requirements. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-working-with-social-media-influencers/ Fri, 02 Feb 2024 13:12:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-working-with-social-media-influencers/ Learn how to partner with social media influencers and design, implement, and measure an influencer program. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/cdc-clear-communication-index/ Thu, 18 Jan 2024 15:59:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/cdc-clear-communication-index/ The CDC Clear Communication Index is a research-based tool to help you develop and assess public communication materials. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/fifteen-plays-of-our-contact-center-approach/ Thu, 18 Jan 2024 13:14:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/fifteen-plays-of-our-contact-center-approach/ Following relevant laws, policies, and guidance, the Contact Center Center of Excellence (CoE) developed a 15-play Playbook for federal agencies that are looking to modernize and optimize their contact centers. While not every play will apply to your agency, these plays will get you started. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/performance-gov/ Tue, 16 Jan 2024 15:59:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/performance-gov/ Performance.gov provides the public, agencies, members of Congress, academics, and the media a view into the progress underway to improve federal government performance and accountability to the American public. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/techfar-hub-get-started/ Tue, 16 Jan 2024 14:58:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/techfar-hub-get-started/ Understand how to buy, build, and deliver modern digital services while staying on the correct side of compliance with the TechFAR Hub. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/fy-23-governmentwide-section-508-assessment/ Thu, 28 Dec 2023 14:56:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/fy-23-governmentwide-section-508-assessment/ Report: Assessment of compliance with Section 508 requirements. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-24-08-strengthening-digital-accessibility-and-the-management-of-section-508-of-the-rehabilitation-act/ Thu, 21 Dec 2023 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-24-08-strengthening-digital-accessibility-and-the-management-of-section-508-of-the-rehabilitation-act/ Provides requirements and recommendations to support agency integration of digital accessibility into their missions and operations, helping government technology and information resources better serve a diverse public and federal workforce. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-content/ Fri, 15 Dec 2023 15:44:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-content/ Best practices for creating clear, useful, digital content for federal websites and digital services. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-security/ Tue, 12 Dec 2023 16:14:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-security/ Guidance on meeting security requirements for federal websites. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-privacy/ Fri, 08 Dec 2023 06:46:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-privacy/ Introductory guidance on implementing privacy protections for users of federal websites. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-analytics/ Fri, 24 Nov 2023 14:50:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-analytics/ Learn how to set performance goals, and identify specific KPIs and targets to measure and meet them, using web analytics. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/moving-to-gov/ Mon, 20 Nov 2023 12:13:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/moving-to-gov/ If you’re moving to .gov from another top-level domain, like .com, .org, or .us, here are some best practices to help you plan that transition. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/plainlanguage-gov/ Wed, 15 Nov 2023 12:14:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/plainlanguage-gov/ A resource to help federal employees write in plain language and comply with the Plain Writing Act of 2010. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-structured-content/ Wed, 01 Nov 2023 13:38:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-structured-content/ Publishing content as modular pieces of information that are tagged with machine-readable descriptions can transform how people find, understand, share, use, and reuse government information. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-order-on-the-safe-secure-and-trustworthy-development-and-use-of-artificial-intelligence/ Mon, 30 Oct 2023 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-order-on-the-safe-secure-and-trustworthy-development-and-use-of-artificial-intelligence/ Establishes new standards for AI safety and security, protects Americans’ privacy, advances equity and civil rights, stands up for consumers and workers, promotes innovation and competition, advances American leadership around the world, and more. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-ato/ Wed, 18 Oct 2023 09:39:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-ato/ What is an Authorization to Operate? Before you use software in government, you need to make sure it is allowed. You should know what an ATO is, and when you need one. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-security-and-privacy-controls/ Mon, 16 Oct 2023 17:52:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-security-and-privacy-controls/ What do the control families of NIST 800-53 mean? Here’s an overview of the control families that create the foundation of federal security compliance. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-trust/ Fri, 06 Oct 2023 12:29:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-trust/ Guidance on how to build government websites that people can trust. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-search/ Wed, 04 Oct 2023 12:01:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-search/ Learn why search functionality is an important component of federal websites, and discover how to add a search function to your website. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-it-dashboard/ Thu, 21 Sep 2023 23:37:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-it-dashboard/ Enables the government and the public to understand the value of their federal IT portfolios, manage the health of their IT investments, and make better IT planning decisions. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/office-of-personnel-management-office-of-diversity-equity-inclusion-and-accessibility/ Wed, 06 Sep 2023 09:46:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/office-of-personnel-management-office-of-diversity-equity-inclusion-and-accessibility/ OPM’s governmentwide DEIA policies, guidance, and strategic plans, presidential executive orders, federal personnel programs, and frequently asked questions. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-design/ Wed, 30 Aug 2023 15:32:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-design/ How to design government websites that meet customer needs, work well on any device, and follow federal web requirements. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/making-the-big-move-search-in-support-of-federal-web-modernization/ Thu, 08 Jun 2023 16:51:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/making-the-big-move-search-in-support-of-federal-web-modernization/ In this special report, we discuss a website redesign’s nine phases and their impact on search. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/national-artificial-intelligence-research-and-development-strategic-plan-2023-update/ Tue, 23 May 2023 18:25:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/national-artificial-intelligence-research-and-development-strategic-plan-2023-update/ A report by the Select Committee on Artificial Intelligence of the National Science and Technology Council. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/introduction-to-translation-technology/ Thu, 11 May 2023 15:28:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/introduction-to-translation-technology/ What is translation technology? This introductory resource will help you understand how and when to use translation technology to provide meaningful access for people with limited English proficiency. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-plain-language/ Mon, 01 May 2023 14:30:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-plain-language/ Understand how and why to use plain language on government websites and other digital services /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/introduction-to-design-systems/ Fri, 10 Feb 2023 14:30:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/introduction-to-design-systems/ If your organization needs to ensure compliance with a design standard or align to a brand, a design system can help you achieve those goals more easily than building a site from scratch. Learn how a design system can help you and what you need to know to get started. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-23-10-the-registration-and-use-of-gov-domains-in-the-federal-government/ Wed, 08 Feb 2023 08:04:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-23-10-the-registration-and-use-of-gov-domains-in-the-federal-government/ Provides guidance to all federal agencies on the acceptable use and registration of Internet domain names as required by the DOTGOV Online Trust in Government Act of 2020. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/introduction-to-qr-codes/ Thu, 02 Feb 2023 18:56:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/introduction-to-qr-codes/ What is a QR code and how can you create one? What are some alternatives to using QR codes? This introductory resource will help you explore your options. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-acquisition-regulation-far/ Wed, 16 Nov 2022 17:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-acquisition-regulation-far/ The primary regulation for use by all executive agencies in their acquisition of supplies and services with appropriated funds. The FAR also contains standard solicitation provisions and contract clauses and the various agency FAR supplements. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/blueprint-for-an-ai-bill-of-rights/ Fri, 14 Oct 2022 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/blueprint-for-an-ai-bill-of-rights/ From the White House Office of Science and Technology Policy (OSTP), the Blueprint for an AI Bill of Rights is a set of five principles and associated practices to help guide the design, use, and deployment of automated systems to protect the rights of the American public in the age of artificial intelligence. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/find-your-section-508-program-manager/ Tue, 16 Aug 2022 12:09:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/find-your-section-508-program-manager/ Agency Section 508 Program Managers (PMs) are your first point of contact for questions about IT accessibility. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/tabular-comparison-of-the-previous-far-text-against-the-2021-update/ Wed, 27 Jul 2022 12:20:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/tabular-comparison-of-the-previous-far-text-against-the-2021-update/ These FAR Council updates are effective as of September 10, 2021. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/integrating-accessibility-into-agency-diversity-equity-inclusion-and-accessibility-deia-implementation-plans/ Wed, 27 Jul 2022 12:08:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/integrating-accessibility-into-agency-diversity-equity-inclusion-and-accessibility-deia-implementation-plans/ Guidance on implementing Executive Order (14035) on Diversity, Equity, Inclusion, and Accessibility in the Federal Workforce; specifically, elements of the Accessibility Roadmap outlined in the Government-wide DEIA Strategic Plan. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/accessibility-requirements-tool-art/ Wed, 27 Jul 2022 11:57:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/accessibility-requirements-tool-art/ ART is a multifaceted tool that offers interactive, step-by-step guidance on how to determine applicable accessibility requirements. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-acquisition-regulation-subpart-39-2-information-and-communication-technology/ Wed, 27 Jul 2022 11:40:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-acquisition-regulation-subpart-39-2-information-and-communication-technology/ This subpart implements section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794 d), and the Architectural and Transportation Barriers Compliance Board’s (U.S. Access Board) information and communication technology (ICT) accessibility standards at 36 CFR 1194.1. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/lessons-from-the-2021-federal-plain-language-report-card/ Fri, 11 Mar 2022 17:26:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/lessons-from-the-2021-federal-plain-language-report-card/ This event recap highlights best practices, a short case study video, and examples of federal web content that received both high and low scores in the 2021 Plain Language Report Card. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-order-14058-transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government/ Mon, 13 Dec 2021 10:44:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-order-14058-transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government/ A more simple, seamless, and secure customer experience for the American public. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/web-analytics-playbook/ Mon, 09 Aug 2021 15:25:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/web-analytics-playbook/ Use these plays to help strategize how your team can most effectively use web analytics for your website and target audience. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/multilingual-huddle-designing-for-translation/ Wed, 16 Jun 2021 12:19:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/multilingual-huddle-designing-for-translation/ In this webinar, Laura Godfrey and Fedora Braverman share tips for translating content in the digital context. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-present-like-a-pro/ Thu, 25 Mar 2021 12:09:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-present-like-a-pro/ Wendy Wagner-Smith of the Small Business Administration (SBA) shares her tips and tricks for presenting virtually. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/dotgov-online-trust-in-government-act-of-2020/ Sun, 27 Dec 2020 09:05:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/dotgov-online-trust-in-government-act-of-2020/ Title IX of Public Law No. 116-260, §§ 901-907 (DOTGOV Act of 2020), which outlines responsibilities, authorities, duties, strategies, and requirements related to the process of creating top-level .gov domains, authorizes the Cybersecurity and Infrastructure Security Agency (CISA) to manage the domain registration process for federal, state, local, tribal, and territorial governments. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-build-an-analytics-strategy/ Tue, 22 Dec 2020 14:01:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-build-an-analytics-strategy/ A case study using Digital.gov as an example of how to assess, report, and take action using web analytics as part of an analytics strategy. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/deceptive-design-how-to-identify-and-combat-consequence-design/ Tue, 01 Dec 2020 14:10:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/deceptive-design-how-to-identify-and-combat-consequence-design/ Consequence design is part of everyday life. Techniques like “deceptive patterns” and “hostile design” trick people into taking unintended actions — learn how to prevent them from sneaking into our design work. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guide-to-robotic-process-automation/ Tue, 03 Nov 2020 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guide-to-robotic-process-automation/ Configure bots to execute repetitive tasks to save users from performing mundane tasks repeatedly for the same process. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/privacy-preserving-collaboration-using-cryptography/ Tue, 29 Sep 2020 13:53:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/privacy-preserving-collaboration-using-cryptography/ In conjunction with her May 2020 presentation, Dr. Emily Shen outlines her work on Secure multi-party computation (MPC), a type of cryptography that allows parties to jointly analyze their data without disclosing it. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-test-websites-for-accessibility/ Wed, 15 Jul 2020 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-test-websites-for-accessibility/ Use both manual and automated testing methods to create accessible websites. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-guide-to-federal-it-accessibility/ Tue, 24 Mar 2020 07:40:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-guide-to-federal-it-accessibility/ Guidance to help federal agencies improve accessibility to increase compliance with federal policy. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/foundations-agile-part-i/ Fri, 03 Jan 2020 18:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/foundations-agile-part-i/ 18F’s Alan Atlas and Alan Brouilette cover the fundamentals of Agile. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/foundations-agile-part-ii/ Fri, 03 Jan 2020 18:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/foundations-agile-part-ii/ 18F’s Alan Atlas and Alan Brouilette cover the fundamentals of Agile. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/18f-research-guidelines/ Fri, 03 Jan 2020 17:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/18f-research-guidelines/ Covers the basic principles research: informing and getting consent, and managing personally identifiable information (PII) /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/addressing-barriers-usercentered-design/ Fri, 03 Jan 2020 17:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/addressing-barriers-usercentered-design/ An overview of the most common barriers and how federal agencies might address them. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/managing-research-projects-remotely/ Fri, 03 Jan 2020 17:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/managing-research-projects-remotely/ Best practices for distributed teams. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/basics-human-centered-design-in-government/ Fri, 03 Jan 2020 17:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/basics-human-centered-design-in-government/ How the Lab at OPM drives innovation through design education /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/stakeholder-user-interview-checklist/ Fri, 03 Jan 2020 16:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/stakeholder-user-interview-checklist/ Key interview moments and how to navigate them. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/usability-testing-with-steve-krug/ Fri, 03 Jan 2020 16:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/usability-testing-with-steve-krug/ Get started making usability fixes to your website or product. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/the-us-web-design-system/ Thu, 11 Apr 2019 23:37:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/the-us-web-design-system/ A design system for the federal government that makes it easier to build accessible, mobile-friendly government websites for the American public. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/revised-508-standards-roadmap/ Tue, 30 Jan 2018 10:27:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/revised-508-standards-roadmap/ Follow the Revised 508 Standards to ensure your information and communication technology (ICT) is accessible and usable by individuals with disabilities. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-compatible-terms-of-service-agreements/ Thu, 09 Jan 2014 02:40:58 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-compatible-terms-of-service-agreements/ Agreements negotiated between the federal government and vendors who offer digital tools and services. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/content-management-systems-used-by-government-agencies/ Thu, 13 Jun 2013 01:30:35 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/content-management-systems-used-by-government-agencies/ A list of Content Management Systems (CMS) used by government agencies. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-accessibility/ Fri, 27 Oct 2023 15:06:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-accessibility/ An overview of how to design and deliver accessible digital products and services in the federal government /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-19-17-enabling-mission-delivery-through-improved-identity-credential-and-access-management/ Wed, 06 Sep 2023 11:30:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-19-17-enabling-mission-delivery-through-improved-identity-credential-and-access-management/ This 2019 memorandum sets forth the federal government’s Identity, Credential, and Access Management (ICAM) policy. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/chief-diversity-officers-executive-council/ Mon, 08 May 2023 11:10:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/chief-diversity-officers-executive-council/ Principal interagency forum to implement and sustain a national strategy for diversity, equity, inclusion, and accessibility across the federal government and position the federal government as a model for DEIA. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidelines-for-digital-gov-event-presenters/ Fri, 17 Mar 2023 12:43:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidelines-for-digital-gov-event-presenters/ A checklist of requirements for people who are presenting at a Digital.gov event. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-order-14091-further-advancing-racial-equity-and-support-for-underserved-communities-through-the-federal-government/ Thu, 16 Feb 2023 10:31:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-order-14091-further-advancing-racial-equity-and-support-for-underserved-communities-through-the-federal-government/ Further Advancing Racial Equity and Support for Underserved Communities Through the Federal Government /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/department-of-homeland-security-usability-testing-kit/ Tue, 27 Sep 2022 11:25:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/department-of-homeland-security-usability-testing-kit/ A resource with four approaches to help federal employees perform usability testing. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/chief-information-officer-cio-handbook/ Fri, 11 Feb 2022 15:32:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/chief-information-officer-cio-handbook/ This handbook aims to give CIOs important information needed to be a technology leader at their respective agency. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/government-wide-strategic-plan-to-advance-diversity-equity-inclusion-and-accessibility-in-the-federal-workforce/ Tue, 23 Nov 2021 16:35:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/government-wide-strategic-plan-to-advance-diversity-equity-inclusion-and-accessibility-in-the-federal-workforce/ Five foundational principles lay out key steps agencies can take to strengthen DEIA in their workforce policies, practices, and culture. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-github/ Thu, 18 Jun 2020 13:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-github/ Steps for managing website content in GitHub. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/omb-m-20-19/ Mon, 23 Mar 2020 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/omb-m-20-19/ Harnessing Technology to Support Mission Continuity /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/omb-circular-a11-section-280/ Wed, 08 Jan 2020 01:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/omb-circular-a11-section-280/ Guidance on how to measure customer experience, including questions on satisfaction and confidence and trust in section 280.7 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/eight-principles-mobile-friendliness/ Thu, 19 Dec 2019 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/eight-principles-mobile-friendliness/ Following these principles will help you make your site more usable and user-friendly. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-advanced-approach-to-accessibility/ Wed, 04 Dec 2019 08:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-advanced-approach-to-accessibility/ A deeper look at accessibility: what to do, how to do it, and why it matters. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guide-paperwork-reduction-act/ Wed, 09 Oct 2019 15:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guide-paperwork-reduction-act/ A plain language guide which answers the most common questions to the PRA. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-cloud-computing-strategy/ Mon, 24 Jun 2019 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-cloud-computing-strategy/ Founded on three key pillars of successful cloud adoption—security, procurement, and workforce—the Cloud Smart strategy includes 11 action items from the Chief Information Officers (CIO) Council. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-us-web-design-system/ Thu, 11 Apr 2019 23:37:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-us-web-design-system/ A design system for the federal government that makes it easier to build accessible, mobile-friendly government websites for the American public. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/omb-memos-circulars-executive-orders-and-other-policies/ Wed, 20 Sep 2017 12:12:26 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/omb-memos-circulars-executive-orders-and-other-policies/ Tech- and digital-related policies, memos, circulars and executive orders. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/customer-experience-toolkit/ Thu, 07 Jan 2016 05:52:31 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/customer-experience-toolkit/ This Toolkit is intended to help government agencies improve how we deliver services and information to the public. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/bilingual-glossaries-dictionaries-style-guides/ Wed, 11 Jun 2014 09:55:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/bilingual-glossaries-dictionaries-style-guides/ Multilingual resources to standardize the use of various languages across government. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/checklist-of-requirements-for-federal-digital-services/ Thu, 09 Jan 2014 01:20:11 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/checklist-of-requirements-for-federal-digital-services/ Links to relevant laws, policies, and regulations for federal agencies. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/required-web-content-and-links/ Mon, 05 Dec 2011 12:37:26 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/required-web-content-and-links/ Various policies require you to have certain content—or provide links to content—from specific places on your website. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/18f-accessibility-guide/ Mon, 01 Jan 0001 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/18f-accessibility-guide/ A resource for developing accessible products. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/accessibility-for-teams/ Mon, 01 Jan 0001 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/accessibility-for-teams/ A guide to making products more accessible for everyone. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/omb-circular-a-130/ Mon, 01 Jan 0001 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/omb-circular-a-130/ Managing Information as a Strategic Resource /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/tips-for-starting-your-customer-experience/ Mon, 01 Jan 0001 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/tips-for-starting-your-customer-experience/ Low-cost, low-lift actions that any federal employee can take to improve customer experience. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/uswds-maturity-model/ Mon, 01 Jan 0001 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/uswds-maturity-model/ How to adopt the design system incrementally and design and build better digital experiences. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-digital-governance/ Mon, 16 Oct 2023 17:05:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-digital-governance/ Learn why governance is essential to digital experience. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/introduction-to-federal-web-standards/ Tue, 26 Nov 2024 10:12:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/introduction-to-federal-web-standards/ The federal website standards help agencies provide high-quality, consistent digital experiences for everyone. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-domain-management/ Tue, 28 Nov 2023 14:38:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/an-introduction-to-domain-management/ A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure and accessible. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/delivering-digital-first-public-experience/ Fri, 01 Nov 2019 15:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/delivering-digital-first-public-experience/ Learn how to implement 21st Century IDEA to design and deliver better websites and digital services. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-23-07-update-to-transition-to-electronic-records.md/ Fri, 03 Mar 2023 15:45:00 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-23-07-update-to-transition-to-electronic-records.md/ M-23-07 updates the previous target dates described in M-19-21 to June 24, 2024. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/18f-de-risking-guides/ Thu, 10 Sep 2020 15:34:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/18f-de-risking-guides/ The Federal Field Guide to De-risk Government Technology offers guidance to federal agencies on how to structure software development teams, write contracts, and oversee agile software activities to reduce risks and improve outcomes for end-users. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/best-practices-writing-for-accessible-web/ Thu, 02 Jul 2020 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/best-practices-writing-for-accessible-web/ Tips for making online information accessible for those with auditory and visual needs. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/website-standards/ Thu, 23 Jan 2020 20:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/website-standards/ As defined in 21st Century IDEA, the Design System incorporates federal standards to improve federal websites and digital services. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/capturing-best-data-from-user-interviews/ Fri, 03 Jan 2020 17:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/capturing-best-data-from-user-interviews/ How to ensure the most useful information makes its way back to your team for further analysis /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/resources/how-get-started-with-challenges-prizes/ Thu, 11 Apr 2019 11:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/resources/how-get-started-with-challenges-prizes/ A knowledge repository that includes case studies of successful challenges and best practices for running challenges of all kinds and even ways to contact experts in different phases of the process. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/resources/how-track-performance/ Wed, 10 Apr 2019 18:04:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/resources/how-track-performance/ A step-by-step guide to picking metrics and tools for tracking performance on your site. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/18f-guide-product-management/ Wed, 03 Apr 2019 17:34:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/18f-guide-product-management/ Best practices on doing product management well /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/18f-methods/ Tue, 02 Apr 2019 17:25:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/18f-methods/ A collection of tools that describe how teams can put human-centered design into practice. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-prevent-security-certificates-from-expiring-during-a-lapse-in-operations/ Thu, 07 Feb 2019 11:30:00 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-prevent-security-certificates-from-expiring-during-a-lapse-in-operations/ These are the steps that people in government can take to avoid having security certificates expire during a lapse in operations. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/mobile-development-strategies/ Tue, 09 Oct 2018 12:30:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/mobile-development-strategies/ The following is a list of the most common mobile development strategies. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guide-create-mobile-friendly-websites/ Sat, 29 Sep 2018 12:30:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guide-create-mobile-friendly-websites/ Based on a recent six-month study, this guide outlines the top five practices needed to improve the mobile-friendliness of federal websites: the optimization of JavaScript, CSS, and images, caching, and pop-ups. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/connected-government-act/ Mon, 25 Jun 2018 09:00:00 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/connected-government-act/ Resources to help your agency comply with the Connected Government Act. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digital-governance-policies/ Wed, 31 May 2017 06:27:04 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digital-governance-policies/ A template for digital governance policies. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/style-guides-by-government-agencies/ Tue, 23 May 2017 03:43:08 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/style-guides-by-government-agencies/ This page is a collection of style guides created by government agencies. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/top-10-best-practices-for-multilingual-websites/ Wed, 07 Sep 2016 10:00:45 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/top-10-best-practices-for-multilingual-websites/ Ten tips for creating and managing multilingual government websites. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/government-customer-service-policies-requirements-1993-to-present/ Thu, 07 Jan 2016 05:41:53 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/government-customer-service-policies-requirements-1993-to-present/ A list of government customer service policies and requirements. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/implementation-of-the-government-paperwork-elimination-act/ Thu, 03 Dec 2015 12:36:37 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/implementation-of-the-government-paperwork-elimination-act/ The Office of Management and Budget (OMB) provided this guidance to implement the Government Paperwork Elimination Act (GPEA). GPEA required Federal agencies, by October 21, 2003, to allow individuals or entities that deal with the agencies the option to submit information or transact with the agency electronically, when practicable, and to maintain records electronically, when practicable. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/2012-digital-government-strategy-2/ Thu, 03 Dec 2015 12:21:21 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/2012-digital-government-strategy-2/ The Digital Government Strategy complements several initiatives aimed at building a 21st century government that works better for the American people. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-accepting-externally-issued-identity-credentials/ Thu, 03 Dec 2015 02:20:17 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/requirements-for-accepting-externally-issued-identity-credentials/ This memo dated October 6, 2011, from the Federal CIO to the CIO’s of Executive Departments and Agencies, mandates that agencies are to begin leveraging externally-issued credentials, in addition to continuing to offer federally-issued credentials. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/omb-final-guidance-on-implementing-the-plain-writing-act-of-2010-m-11-15/ Thu, 03 Dec 2015 01:34:16 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/omb-final-guidance-on-implementing-the-plain-writing-act-of-2010-m-11-15/ Provides final guidance on implementing the Plain Writing Act of 2010 and is designed to promote the goals of the president’s Open Government Initiative. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/omb-memo-on-testing-and-simplifying-federal-forms/ Thu, 03 Dec 2015 01:06:55 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/omb-memo-on-testing-and-simplifying-federal-forms/ View or download the OMB Memo on Testing and Simplifying Federal Forms /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/open-data-policy-m-13-13/ Tue, 01 Dec 2015 12:50:58 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/open-data-policy-m-13-13/ This Memorandum establishes a framework to help institutionalize the principles of effective information management at each stage of the information’s life cycle to promote interoperability and openness. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/making-open-and-machine-readable-the-new-default-for-government-information/ Tue, 01 Dec 2015 12:12:10 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/making-open-and-machine-readable-the-new-default-for-government-information/ Openness in government strengthens our democracy, promotes the delivery of efficient and effective services to the public, and contributes to economic growth. As one vital benefit of open government, making information resources easy to find, accessible, and usable can fuel entrepreneurship, innovation, and scientific discovery that improves Americans’ lives and contributes significantly to job creation. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidance-for-implementing-the-privacy-provisions-of-the-e-government-act-of-2002-m-03-22/ Tue, 01 Dec 2015 09:39:40 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidance-for-implementing-the-privacy-provisions-of-the-e-government-act-of-2002-m-03-22/ This guidance provides information to agencies on implementing the privacy provisions of the E-Government Act of 2002. It addresses privacy protections when Americans interact with their government. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/gov-domain-registration-process-final-rule/ Tue, 01 Dec 2015 09:17:58 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/gov-domain-registration-process-final-rule/ This final rule provided a new policy for the .gov domain that will be included in the Federal Management Regulation. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digital-millennium-copyright-act/ Tue, 01 Dec 2015 09:02:15 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digital-millennium-copyright-act/ The Digital Millennium Copyright Act (DMCA) is a United States copyright law that implements two 1996 treaties of the World Intellectual Property Organization (WIPO). /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/u-s-trademark-law/ Tue, 01 Dec 2015 08:42:48 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/u-s-trademark-law/ United States trademark law is mainly governed by the Lanham Act. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/paperwork-reduction-act-44-u-s-c-3501-et-seq/ Tue, 01 Dec 2015 01:40:45 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/paperwork-reduction-act-44-u-s-c-3501-et-seq/ The Paperwork Reduction Act (PRA) of 1995 requires that agencies obtain Office of Management and Budget (OMB) approval before requesting most types of information from the public. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidance-on-the-use-of-challenges-and-prizes-to-promote-open-government/ Tue, 01 Dec 2015 01:21:33 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidance-on-the-use-of-challenges-and-prizes-to-promote-open-government/ This guidance calls for the increased use of challenges and prizes to develop new tools and approaches to improve open government, and highlights for agencies policy and legal issues related to the use of prizes and challenges as tools for promoting open government, innovation, and other national priorities. /preview/gsa/digitalgov.gov/bc-archive-content-3/circular-a-130-revised/ Tue, 24 Nov 2015 11:30:32 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/circular-a-130-revised/ Circular A-130 was first issued in December 1985 to meet information resource management requirements that were included in the Paperwork Reduction Act (PRA) of 1980. Specifically, the PRA assigned responsibility to the OMB Director to develop and maintain a comprehensive set of information resources management policies for use across the Federal government, and to promote /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/quick-reference-to-web-content-accessibility-guidelines-2-0-requirements/ Tue, 24 Nov 2015 10:23:16 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/quick-reference-to-web-content-accessibility-guidelines-2-0-requirements/ This quick reference guide will help you meet Web Content Accessibility Guidelines (WCAG) 2.0. It is a customizable quick reference to the requirements, success criteria and techniques. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidelines-for-secure-use-of-social-media/ Tue, 24 Nov 2015 09:50:19 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidelines-for-secure-use-of-social-media/ Guidelines and recommendations for using social media technologies in a manner that minimizes risks are analyzed and presented in this document. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-information-security-management-act-of-2002-presentation-to-the-2003-fissea-conference/ Mon, 23 Nov 2015 04:31:09 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-information-security-management-act-of-2002-presentation-to-the-2003-fissea-conference/ The head of the agency delegates to the CIO a number of information security responsibilities. The CIO in turn designates a senior agency information security officer. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidelines-on-securing-public-web-servers/ Mon, 23 Nov 2015 04:18:46 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidelines-on-securing-public-web-servers/ The World Wide Web (WWW) is a system for exchanging information over the Internet. At the most basic level, the Web can be divided into two principal components: Web servers, which are applications that make information available over the Internet (in essence, publish information), and Web browsers (clients), which are used to access and display. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/fy-2004-reporting-instructions-for-the-federal-information-security-management-act/ Mon, 23 Nov 2015 04:06:49 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/fy-2004-reporting-instructions-for-the-federal-information-security-management-act/ This memorandum provides updated instructions for agency reporting under the Federal Information Security Management Act of 2002 (FISMA). /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/nara-guidance-on-managing-web-records/ Mon, 23 Nov 2015 03:34:32 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/nara-guidance-on-managing-web-records/ Managing web records properly is essential to effective web site operations, especially the mitigation of the risks an agency faces by using the web to carry out agency business. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/code-of-federal-regulations-cfr-parts-1220-1238/ Mon, 23 Nov 2015 03:13:12 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/code-of-federal-regulations-cfr-parts-1220-1238/ Subchapter B of the CFR specifies polices for federal agencies records management programs relating to proper records creation and maintenance, adequate documentation, and records disposition. View Code of Federal Regulations (CFR), Parts 1220-1238 Related Links NARA guidance for implementing Section 207(e) of the E-Gov Act NARA guidance on managing web records NARA Bulletin 2014-02 Guidance /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/childrens-online-privacy-protection-rule-coppa/ Mon, 23 Nov 2015 03:03:09 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/childrens-online-privacy-protection-rule-coppa/ The Rule imposes certain requirements on operators of websites or online services directed to children under 13 years of age, and on operators of other websites or online services that have actual knowledge that they are collecting personal information online from a child under 13 years of age. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/appendix-i-to-omb-circular-no-a-130-federal-agency-responsibilities-for-maintaining-records-about-individuals/ Mon, 23 Nov 2015 02:52:12 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/appendix-i-to-omb-circular-no-a-130-federal-agency-responsibilities-for-maintaining-records-about-individuals/ This Appendix describes agency responsibilities for implementing the reporting and publication requirements of the Privacy Act of 1974, 5 U.S.C. 552a. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidance-for-agency-use-of-third-party-websites-and-applications/ Mon, 23 Nov 2015 02:48:38 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidance-for-agency-use-of-third-party-websites-and-applications/ This Memorandum requires Federal agencies to take specific steps to protect individual privacy whenever they use third-party websites and applications to engage with the public. /preview/gsa/digitalgov.gov/bc-archive-content-3/open-government-directive/ Mon, 23 Nov 2015 02:47:48 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/open-government-directive/ This memorandum is intended to direct executive departments and agencies to take specific actions to implement the principles of transparency, participation, and collaboration set forth in the President’s Memorandum on Transparency and Open Government. This Directive was informed by recommendations from the Federal Chief Technology Officer, who solicited public comment through the White House Open /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/no-fear-act/ Mon, 23 Nov 2015 01:32:19 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/no-fear-act/ The No FEAR Act requires a Federal agency to post on its public Web site summary statistical data pertaining to complaints of employment discrimination filed under 29 CFR part 1614 by employees, former employees and applicants for employment. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidance-on-presidents-management-agenda-scorecard-meetings/ Mon, 23 Nov 2015 01:30:19 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidance-on-presidents-management-agenda-scorecard-meetings/ This memorandum provides Resource Management Offices and PMA Initiative Leads with instructions for preparing for the quarterly PMA scorecard meetings to discuss agencies’ status and progress in implementing the PMA for the period January 1, 2008 through March 31, 2008. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/social-media-web-based-interactive-technologies-and-the-paperwork-reduction-act/ Mon, 23 Nov 2015 01:24:51 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/social-media-web-based-interactive-technologies-and-the-paperwork-reduction-act/ This memo clarifies when and how the Paperwork Reduction Act of 1995 (the PRA) applies to federal agency use of social media and web-based interactive technologies. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-order-13571-streamlining-service-delivery-and-improving-customer-service/ Thu, 12 Nov 2015 03:18:42 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-order-13571-streamlining-service-delivery-and-improving-customer-service/ Executive Order 13571 requires agencies that provide significant services directly to the public to identify and survey their customers, establish service standards and track performance against those standards, and benchmark customer service performance against the best in business. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-11-24-implementing-executive-order-13571-on-streamlining-service-delivery-and-improving-customer-service/ Thu, 12 Nov 2015 03:17:48 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-11-24-implementing-executive-order-13571-on-streamlining-service-delivery-and-improving-customer-service/ Memo M-11-24 is guidance to Implement Executive Order 13571. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-10-22-guidance-for-online-use-of-web-measurement-and-customization-technologies/ Thu, 05 Nov 2015 02:46:00 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-10-22-guidance-for-online-use-of-web-measurement-and-customization-technologies/ On January 21, 2009, the President issued a memorandum calling for the establishment of “a system of transparency, public participation, and collaboration.” The memorandum required an Open Government Directive to be issued by the Director of the Office of Management and Budget (OMB), instructing “executive departments and agencies to take specific actions implementing the principles /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-11-26-new-fast-track-process-for-collecting-service-delivery-feedback-under-the-paperwork-reduction-act/ Thu, 05 Nov 2015 02:31:45 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/m-11-26-new-fast-track-process-for-collecting-service-delivery-feedback-under-the-paperwork-reduction-act/ The new Paperwork Reduction Act Fast Track Process will allow agencies to obtain timely feedback on service delivery while ensuring that the information collected is useful and minimally burdensome for the public, as required by the Paperwork Reduction Act of 1995. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/section-508-standards-for-electronic-and-information-technology-2/ Thu, 05 Nov 2015 02:24:28 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/section-508-standards-for-electronic-and-information-technology-2/ The Section 508 Standard for Electronic and Information Technology requires that when a federal agency shares information digitally, individuals with disabilities seeking information or services from a federal agency, must have access to and be able to use the information and data, unless an undue burden would be imposed on the agency. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/plain-writing-act-of-2010/ Thu, 05 Nov 2015 02:13:05 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/plain-writing-act-of-2010/ The law requires that federal agencies provide clear communication about government information and services for the public. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-plain-language-guidelines/ Thu, 05 Nov 2015 02:06:53 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-plain-language-guidelines/ The Plain Language Action and Information Network (PLAIN) put together these federal guidelines to help implement the Plain Language Act of 2010. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/2012-digital-government-strategy/ Tue, 29 Sep 2015 10:15:27 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/2012-digital-government-strategy/ The 2012 Digital Government Strategy mission drives agencies, and the need to deliver better services to customers at a lower cost. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/e-gov-act-of-2002/ Tue, 29 Sep 2015 10:04:09 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/e-gov-act-of-2002/ The purpose of the E-Government Act of 2002 includes improving the management and promotion of electronic government services and processes, and establishing a framework of measures that require using Internet-based information technology to improve citizen access to government information and services. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/freedom-of-information-act-memo-2009/ Thu, 03 Sep 2015 01:10:21 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/freedom-of-information-act-memo-2009/ The Freedom of Information Act (FOIA) is the law that gives anyone the right to access information from the federal government. It is often described as the law that keeps citizens in the know about their government. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/open-opportunities-task-creator-toolkit/ Fri, 24 Apr 2015 04:12:33 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/open-opportunities-task-creator-toolkit/ The step-by-step task creation process for Open Opportunities. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/open-opportunities-task-creator-toolkit/10-tips-for-creating-the-perfect-open-opportunity-task/ Fri, 24 Apr 2015 04:12:26 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/open-opportunities-task-creator-toolkit/10-tips-for-creating-the-perfect-open-opportunity-task/ Ten tips for creating tasks in Open Opportunities on USAJOBS. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/plain-language-web-writing-tips/ Fri, 06 Mar 2015 02:58:29 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/plain-language-web-writing-tips/ Help your readers complete their tasks with these Plain Language writing tips. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/inventory-data-gov-guide/ Tue, 27 Jan 2015 05:47:03 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/inventory-data-gov-guide/ Introduction Features Using inventory.data.gov Creating a User Account Using inventory.data.gov to manage datasets Adding a Dataset Exporting Data.json Automating data.json downloads by agencies Dataset Hosting Webinar on inventory.data.gov Introduction Inventory.data.gov is a data management tool established in 2013 by the Data.gov Program Management Office (PMO) in what is now the Technology Transformation Service of the /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit/ Tue, 27 Jan 2015 01:09:20 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit/ Cyber-vandalism presents a serious challenge to online-based communication tools. This document provides guidance and security practices to federal, state, and local government employees. Suggestions and resources prepare users to respond to cyber-hijacking. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-get-your-open-data-on-data-gov/ Wed, 10 Dec 2014 02:53:55 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/how-to-get-your-open-data-on-data-gov/ Find out below how federal, federal geospatial, and non-federal data is funneled to Data.gov and how you can get your data federated on Data.gov for greater discoverability and and impact. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/improving-the-accessibility-of-social-media-in-government/ Wed, 16 Jul 2014 02:50:38 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/improving-the-accessibility-of-social-media-in-government/ Government agencies are increasingly using social media to engage with citizens, share information and deliver services more quickly and effectively than ever before. But as social content, data and platforms become more diverse, agencies have a responsibility to ensure these digital services are accessible to all citizens, including people with disabilities. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-social-media-accessibility-toolkit-hackpad/ Mon, 30 Jun 2014 09:18:30 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-social-media-accessibility-toolkit-hackpad/ The following contains the shared document for the development of the Social Media Policy Toolkit, a shared service of the Federal Social Media Community of Practice lead by teams including The Department of Labor’s Office of Disability Employment Policy. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/sample-position-descriptions-for-digital-government-jobs/ Tue, 24 Jun 2014 09:50:15 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/sample-position-descriptions-for-digital-government-jobs/ Use and customize these sample position descriptions to hire your own digital gov team. Position descriptions, as defined by the Office of Personnel Management (OPM), include an official series, title, and grade based on the results of a classification determination. Accessibility Web Development and Accessibility Specialist (Word document, 22 KB, 1 page, September 2012) Analytics /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/spanish-language-style-guide-and-glossaries/spanish-health-care-terms-in-the-united-states/ Wed, 11 Jun 2014 12:40:27 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/spanish-language-style-guide-and-glossaries/spanish-health-care-terms-in-the-united-states/ A list of common English health care and medical terms, and their Spanish translations. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/spanish-language-style-guide-and-glossaries/spanish-language-style-guide-glossaries-internet-resources/ Wed, 11 Jun 2014 09:59:14 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/spanish-language-style-guide-and-glossaries/spanish-language-style-guide-glossaries-internet-resources/ A list of additional Internet resources to help standardize the use of Spanish across government. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/spanish-language-style-guide-and-glossaries/spanish-language-style-guide-glossaries-information-technology-terms/ Wed, 11 Jun 2014 09:58:19 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/spanish-language-style-guide-and-glossaries/spanish-language-style-guide-glossaries-information-technology-terms/ A list of common English information technology terms, and their Spanish translations. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/spanish-language-style-guide-and-glossaries/spanish-language-style-guide-glossaries-frequently-mistranslated-english-terms/ Wed, 11 Jun 2014 09:57:38 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/spanish-language-style-guide-and-glossaries/spanish-language-style-guide-glossaries-frequently-mistranslated-english-terms/ A collection of frequently mistranslated English terms and their equivalent in Spanish. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/spanish-language-style-guide-and-glossaries/ Wed, 11 Jun 2014 09:55:09 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/spanish-language-style-guide-and-glossaries/ Spanish Language Style Guides are resources for government employees, translators, and communications professionals who work with the government that contains information on grammar and style issues, and glossaries to standardize the use of Spanish across government. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/open-opportunities/ Mon, 12 May 2014 01:41:02 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/open-opportunities/ Open Opportunities is a government wide program offering professional development opportunities and facilitating collaboration and knowledge sharing across the Federal Government. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidelines-for-improving-digital-services/ Fri, 04 Apr 2014 03:12:19 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidelines-for-improving-digital-services/ The Digital Services Advisory Group and the Federal Web Managers Council have developed the following guidelines to meet the 6.1 milestone of the Digital Government Strategy. These recommendations apply to all digital services, including Web, mobile, apps, APIs, and online forms. Guidelines Guideline 1: Digital Strategy Integrate your digital presence into your agency’s overall business, communications, and customer experience strategy Guideline 2: Governance, /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/crowdsourcing-toolkit-for-federal-agencies/ Wed, 05 Mar 2014 12:01:06 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/crowdsourcing-toolkit-for-federal-agencies/ What is a Challenge? In a challenge, a “seeker” challenges “solvers” to identify a solution to a particular problem, or rewards contestants for accomplishing a goal. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidance-for-social-media-providers/ Fri, 14 Feb 2014 12:30:27 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidance-for-social-media-providers/ GSA welcomes interest from providers that want to offer, for the federal government’s consideration, social media products that are free of charge. If you are such a provider, please email GSA and include the following information: Explanation of the /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/spanish-language-style-guide-and-glossaries/spanish-language-style-guide-and-glossaries-grammar/ Fri, 07 Feb 2014 05:16:19 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/spanish-language-style-guide-and-glossaries/spanish-language-style-guide-and-glossaries-grammar/ Examples and explanations for words, phrases, acronyms, numbers, punctuation, capitalization, symbols, and more used in Spanish grammar. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/contact-center-guidelines/contact-center-operation-and-management/ Wed, 05 Feb 2014 10:36:45 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/contact-center-guidelines/contact-center-operation-and-management/ Many things can impact the service quality, economics, and sustainability of your government contact center. This section provides insight on various aspects of operating and managing a contact center to help you improve its performance. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/contact-center-guidelines/contact-center-technologies/ Wed, 05 Feb 2014 10:27:01 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/contact-center-guidelines/contact-center-technologies/ A contact center is supported by many technologies designed to enhance the customer experience, improve the operating and management efficiency, or lower the overall costs of running a contact center. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/contact-center-guidelines/getting-started-with-your-contact-center/ Wed, 05 Feb 2014 10:25:54 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/contact-center-guidelines/getting-started-with-your-contact-center/ This guide provides you with the information to get a governement contact center started /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/contact-center-guidelines/ Wed, 05 Feb 2014 09:41:22 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/contact-center-guidelines/ The Contact Center is no longer viewed as only a center to receive complaints, but as a valued operation in an agency’s strategy to deliver a quality customer experience. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-usability-starter-kit/ Thu, 16 Jan 2014 11:28:18 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-usability-starter-kit/ Here are some tools and templates to help you create better user experiences. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-test-support/ Thu, 16 Jan 2014 11:25:23 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-test-support/ It’s always best to test a product BEFORE you release it. So the best time to evaluate the usability of a product is as early as possible, including when you are creating wireframes and prototypes. But even if you’ve gone past that point /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-speaking-opportunities/ Thu, 16 Jan 2014 11:12:13 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-speaking-opportunities/ The DigitalGov User Experience Program presents to federal audiences by phone, webinar and in person. We cover a variety of topics, including: User Centered Design and Usability Best (and Worst) Practices on Government Websites How to Improve Federal Digital Services and more Potential audiences include: CIOs /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-results-and-case-studies/ Thu, 16 Jan 2014 11:01:12 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/digitalgov-user-experience-program-results-and-case-studies/ Like any valid business decision, User Experience work should produce results and demonstrable impact. To see a list of screenshots from websites we’ve improved, visit the rest of our Usability Case Studies. Or see a more complete case study below. Case Study: Fueleconomy.gov Mobile Site In December of 2012 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/negotiated-terms-of-service-agreements/ Mon, 13 Jan 2014 10:50:02 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/negotiated-terms-of-service-agreements/ The list of free tools that have federal-compatible terms of service agreements. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/paperwork-reduction-act-fast-track-process/ Thu, 09 Jan 2014 03:01:38 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/paperwork-reduction-act-fast-track-process/ Protect Your Customer’s Privacy Federal agencies must follow various laws and regulations, including the Paperwork Reduction Act (PRA) and the Privacy Act, when collecting information from the public. You should also be familiar with SORN (Systems of Records Notice), as well as rules around personally identifiable information, and laws that relate to your specific method of feedback collection /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/agency-points-of-contact-for-federal-compatible-terms-of-service-agreements/ Wed, 08 Jan 2014 10:49:03 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/agency-points-of-contact-for-federal-compatible-terms-of-service-agreements/ The list of cabinet and non-cabinet agency points of contact for the federal-compatible Terms of Service agreements. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/mobile-user-experience-guidelines/ Wed, 11 Dec 2013 04:13:00 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/mobile-user-experience-guidelines/ These mobile user experience guidelines were distilled from community feedback about mobile UX practices. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/ Wed, 04 Dec 2013 04:26:11 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/ DigitalGov’s user experience resources provide tools for federal employees on how to make products and services more user-friendly, save money via user research, and create successful experiences. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/do-dont-table/ Wed, 04 Dec 2013 04:26:11 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/do-dont-table/ What to do and what not to do, that is the question /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/mobile-sow-and-developer-qualifications/ Sat, 25 May 2013 04:11:04 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/mobile-sow-and-developer-qualifications/ Structuring a Statement of Work (SOW) for the development or modification of mobile products should be similar to any SOW your government organization issues for IT products and services. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/mobile-application-development-program/ Thu, 23 May 2013 03:45:28 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/mobile-application-development-program/ Helping agencies plan, develop, test and launch anytime, anywhere, any device mobile products and services for the public. Plan—Build a mobile strategy, see what other agencies have done, use new acquisitions tools to find top mobile developers. Develop—Create great mobile apps and sites /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/web-accessibility-guidelines/ Mon, 01 Jan 0001 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/web-accessibility-guidelines/ The Web Content Accessibility Guidelines (WCAG) documents explain how to make web content more accessible to people with disabilities. Web “content” generally refers to the information in a web page or web application, including: natural information such as text, images, and sounds code or markup that defines structure, presentation, etc. View the Web Accessibility Guidelines