{
    "version" : "https://jsonfeed.org/version/1",
    "content" : "resources",
    "type" : "single",
    "title" : "Guidelines for Improving Digital Services |Digital.gov",
    "description": "Guidelines for Improving Digital Services",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidelines-for-improving-digital-services/index.json","item" : [
    {"title" :"Guidelines for Improving Digital Services","summary" : "The Digital Services Advisory Group and the Federal Web Managers Council have developed the following guidelines to meet the 6.1 milestone of the Digital Government Strategy. These recommendations apply to all digital services, including Web, mobile, apps, APIs, and online forms. Guidelines Guideline 1: Digital Strategy Integrate your digital presence into your agency’s overall business, communications, and customer experience strategy Guideline 2: Governance,","date" : "2014-04-04T03:12:19-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"rflagg" : "Rachel Flagg"},"topics" : {
        
            "content-strategy" : "Content strategy"
            },"branch" : "bc-archive-content-3",
      "filename" :"guidelines-for-improving-digital-services.md",
      
      "filepath" :"resources/guidelines-for-improving-digital-services.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/guidelines-for-improving-digital-services.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/guidelines-for-improving-digital-services.md","slug" : "guidelines-for-improving-digital-services","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/guidelines-for-improving-digital-services/","content" :"\u003cp\u003eThe \u003ca href=\"https://obamawhitehouse.archives.gov/digitalgov/advisory-group\"\u003eDigital Services Advisory Group\u003c/a\u003e and the Federal Web Managers Council have developed the following guidelines to meet the 6.1 milestone of the \u003ca href=\"https://obamawhitehouse.archives.gov/sites/default/files/omb/egov/digital-government/digital-government.html\"\u003eDigital Government Strategy\u003c/a\u003e. These recommendations apply to all digital services, including Web, mobile, apps, APIs, and online forms.\u003c/p\u003e\n\u003ch2 id=\"guidelines\"\u003eGuidelines\u003c/h2\u003e\n\u003ch3 id=\"1-digital-strategy\"\u003e1. Digital Strategy\u003c/h3\u003e\n\u003cp\u003eIntegrate your digital presence into your agency’s overall business, communications, and customer experience strategy\u003c/p\u003e\n\u003ch3 id=\"2-governance-policies-and-standards\"\u003e2. Governance, Policies, and Standards\u003c/h3\u003e\n\u003cp\u003eEstablish a digital governance structure to provide accountability and enforce policies and standards\u003c/p\u003e\n\u003ch3 id=\"3-cross-agency-collaboration-and-shared-services-and-tools\"\u003e3. Cross-Agency Collaboration and Shared Services and Tools\u003c/h3\u003e\n\u003cp\u003eLeverage existing infrastructure, shared tools, best practices, and communities of practice, and coordinate within and across agencies to create efficiency and reduce duplication\u003c/p\u003e\n\u003ch3 id=\"4-technical-considerations\"\u003e4. Technical Considerations\u003c/h3\u003e\n\u003cp\u003eLeverage existing infrastructure, shared tools, best practices, and communities of practice, and coordinate within and across agencies to create efficiency and reduce duplication\u003c/p\u003e\n\u003ch3 id=\"5-content-quality\"\u003e5. Content Quality\u003c/h3\u003e\n\u003cp\u003eEnsure digital content is accurate, relevant, easy-to-use, and conveyed in plain language\u003c/p\u003e\n\u003ch3 id=\"6-open-sharable-content\"\u003e6. Open, Sharable Content\u003c/h3\u003e\n\u003cp\u003ePublish information in ways that make it easy to find, access, share, distribute, and re-purpose\u003c/p\u003e\n\u003ch3 id=\"7-usability-and-accessibility\"\u003e7. Usability and Accessibility\u003c/h3\u003e\n\u003cp\u003eEnsure that digital services are easy to use and accessible, including for people with disabilities and those who aren’t proficient in English\u003c/p\u003e\n\u003ch3 id=\"8-privacy-and-security\"\u003e8. Privacy and Security\u003c/h3\u003e\n\u003cp\u003eMinimize risks associated with privacy and security\u003c/p\u003e\n\u003ch3 id=\"9-user-feedback\"\u003e9. User Feedback\u003c/h3\u003e\n\u003cp\u003eCollect and address customer feedback\u003c/p\u003e\n\u003ch3 id=\"10-evaluation\"\u003e10. Evaluation\u003c/h3\u003e\n\u003cp\u003eRegularly evaluate all digital products for performance and cost effectiveness\u003c/p\u003e\n"}
  ]
}