{
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    "title" : "Executive Order 13571 — Streamlining Service Delivery and Improving Customer Service |Digital.gov",
    "description": "Executive Order 13571 — Streamlining Service Delivery and Improving Customer Service",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-order-13571-streamlining-service-delivery-and-improving-customer-service/index.json","item" : [
    {"title" :"Executive Order 13571 \u0026mdash; Streamlining Service Delivery and Improving Customer Service","summary" : "Executive Order 13571 requires agencies that provide significant services directly to the public to identify and survey their customers, establish service standards and track performance against those standards, and benchmark customer service performance against the best in business.","date" : "2015-11-12T03:18:42-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : {
        
            "customer-experience" : "Customer experience",
            "public-policy" : "Public policy"
            },"branch" : "bc-archive-content-3",
      "filename" :"executive-order-13571-streamlining-service-delivery-and-improving-customer-service.md",
      
      "filepath" :"resources/executive-order-13571-streamlining-service-delivery-and-improving-customer-service.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/executive-order-13571-streamlining-service-delivery-and-improving-customer-service.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/executive-order-13571-streamlining-service-delivery-and-improving-customer-service.md","slug" : "executive-order-13571-streamlining-service-delivery-and-improving-customer-service","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/executive-order-13571-streamlining-service-delivery-and-improving-customer-service/","content" :"\u003cp\u003eThe \u003ca href=\"https://www.whitehouse.gov/the-press-office/2011/04/27/executive-order-13571-streamlining-service-delivery-and-improving-custom\"\u003eExecutive Order 13571\u003c/a\u003e on Streamlining Service Delivery and Improving Customer Service “requires agencies that provide significant services directly to the public to identify and survey their customers, establish service standards and track performance against those standards, and benchmark customer service performance against the best in business.”\u003c/p\u003e\n\n  \u003ca class=\"usa-button usa-button--outline\" href=\"https://www.whitehouse.gov/the-press-office/2011/04/27/executive-order-13571-streamlining-service-delivery-and-improving-custom\"\u003eView Executive Order 13571 \u0026amp;mdash; Streamlining Service Delivery and Improving Customer Service\u003c/a\u003e\n\n\n\n\u003ch2 id=\"related-links\"\u003eRelated Links\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://www.whitehouse.gov/sites/whitehouse.gov/files/omb/memoranda/2011/m11-24.pdf\"\u003eM-11-24 Implementing Executive Order 13571 on Streamlining Service Delivery and Improving Customer Service\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003cp\u003eSee more \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/\"\u003eDigitalGov Resources\u003c/a\u003e\u003c/p\u003e\n"}
  ]
}