{
    "version" : "https://jsonfeed.org/version/1",
    "content" : "resources",
    "type" : "single",
    "title" : "Requirements for delivering a digital-first public experience |Digital.gov",
    "description": "Requirements for delivering a digital-first public experience",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/delivering-digital-first-public-experience/index.json","item" : [
    {"title" :"Requirements for delivering a digital-first public experience","deck" : "Understand the policy framework: 21st Century Integrated Digital Experience Act and OMB Memo M-23-22","summary" : "Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.","date" : "2019-11-01T15:00:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ammie-farraj-feijoo" : "Ammie Farraj Feijoo"},"topics" : {
        
            "accessibility" : "Accessibility",
            "analytics" : "Analytics",
            "content-strategy" : "Content strategy",
            "digital-service-delivery" : "Digital service delivery",
            "governance" : "Governance",
            "multilingual" : "Multilingual",
            "plain-language" : "Plain language",
            "product-and-project-management" : "Product and project management",
            "software-engineering" : "Software engineering",
            "trust" : "Trust",
            "user-experience" : "User experience"
            },"primary_image" : { "uid" : "office-team-ideas-scyther5", "alt" :
  "Six people in a conference room with green plants and large windows are seated around a table. A single bulb glows above them.", "width" :
  "1200", "height" :
  "630", "credit" :
  "", "caption" :
  "Scyther5/iStock via Getty Images", "format" :
  "png" },"branch" : "bc-archive-content-3",
      "filename" :"21st-century-integrated-digital-experience-act.md",
      
      "filepath" :"resources/21st-century-integrated-digital-experience-act.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/resources/21st-century-integrated-digital-experience-act.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/resources/21st-century-integrated-digital-experience-act.md","slug" : "delivering-digital-first-public-experience","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/delivering-digital-first-public-experience/","aliases" : {"0" : "/resources/21st-century-integrated-digital-experience-act/","1" : "/resources/implications-of-recent-web-technologies-for-nara-web-guidance/","2" : "/resources/omb-m-17-06","3" : "/resources/nara-guidance-for-implementing-section-207e-of-the-e-government-act-of-2002/","4" : "/resources/nara-guidance-on-managing-social-media-records/"},"weight" : "10","content" :"\u003ch2 id=\"what-is-21st-century-idea\"\u003eWhat is 21st Century IDEA?\u003c/h2\u003e\n\u003cp\u003eThe \u003ca href=\"https://www.congress.gov/bill/115th-congress/house-bill/5759/text\"\u003e21st Century Integrated Digital Experience Act\u003c/a\u003e, otherwise known as 21st Century IDEA, was a bipartisan act signed into law in December 2018.\u003c/p\u003e\n\u003cp\u003eIn September 2023, the Office of Management and Budget (OMB) issued \u003ca href=\"https://www.whitehouse.gov/omb/management/ofcio/delivering-a-digital-first-public-experience/\"\u003eM-23-22, Delivering a Digital-First Public Experience\u003c/a\u003e. In part, this memo provides further policy guidance to help agencies fully implement 21st Century IDEA. The law and policy guidance collectively establish a framework and the requirements for a digital-first public experience.\u003c/p\u003e\n\u003cp\u003eFor the policy guidance, read more in the fact sheet, \u003ca href=\"https://www.whitehouse.gov/omb/briefing-room/2023/09/22/fact-sheet-building-digital-experiences-for-the-american-people/\"\u003eBuilding Digital Experiences for the American people\u003c/a\u003e.\u003c/p\u003e\n\u003ch2 id=\"why-is-it-important\"\u003eWhy is it important?\u003c/h2\u003e\n\u003cp\u003eEach year, the federal government provides information and services to more than 400 million individuals, families, businesses, and organizations. And according to \u003ca href=\"https://analytics.usa.gov/\"\u003eanalytics.usa.gov\u003c/a\u003e, there are about 2 billion visits to federal websites each month, representing over 80 billion hours of interactions with the public. Over 50% of these visits occur on mobile devices.\u003c/p\u003e\n\u003cp\u003eDigitally is now the default way the public wants to interact with the government. \u003csup\u003e\u003ca aria-describedby=\"footnote-label\" href=\"#fn1\" id=\"footnotes-ref1\"\u003e[1]\u003c/a\u003e\u003c/sup\u003e More than ever, digital experiences are central to federal agencies\u0026rsquo; mission delivery. And of course, the public expects their digital interactions with the government to be on par with their favorite consumer websites and mobile apps.\u003c/p\u003e\n\u003cp\u003eDelivering a digital-first public experience is a significant opportunity to improve the lives of millions by making it easier to access the information and services they use and count on each and every day.\u003c/p\u003e\n\u003ch2 id=\"whats-in-the-law\"\u003eWhat’s in the law?\u003c/h2\u003e\n\u003cp\u003e21st Century IDEA requires all executive branch agencies to:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eModernize their websites\u003c/li\u003e\n\u003cli\u003eDigitize services and forms\u003c/li\u003e\n\u003cli\u003eAccelerate use of e-signatures\u003c/li\u003e\n\u003cli\u003eImprove customer experience\u003c/li\u003e\n\u003cli\u003eStandardize and transition to centralized shared services\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\n\n\n\u003carticle class=\"dg-ring\" aria-labelledby=\"e6bf6eda2d4f7e35ea2940042ce30668\"\u003e\n  \u003ch2 id=\"e6bf6eda2d4f7e35ea2940042ce30668\" class=\"dg-ring__title\"\u003ePublic Law No: 115-336\u003c/h2\u003e\n  \u003ca href=\"https://www.congress.gov/bill/115th-congress/house-bill/5759/text\"\u003eExplore the 21st Century Integrated Digital Experience Act, Public Law No: 115-336\u003c/a\u003e\n\u003c/article\u003e\n\n\u003ch2 id=\"what-does-it-mean-to-modernize-websites\"\u003eWhat does it mean to modernize websites?\u003c/h2\u003e\n\u003cp\u003eOMB’s policy guidance (M-23-22) provides guidance to agencies on how to design and deliver websites and digital services to the public and to assist agencies as they continue to implement 21st Century IDEA.\u003c/p\u003e\n\n\n\n\u003carticle\n  class=\"dg-note \"\n\u003e\n  \u003ch4 class=\"dg-note__heading\"\u003e\n    \u003csvg\n      class=\"dg-note__icon usa-icon dg-icon dg-icon--large\"\n      aria-hidden=\"true\"\n      focusable=\"false\"\n    \u003e\n      \u003cuse xlink:href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/uswds/img/sprite.svg#notifications\"\u003e\u003c/use\u003e\n    \u003c/svg\u003e\n    \n      Note\n    \n  \u003c/h4\u003e\n  \u003cp\u003eOMB Memorandum M-23-22 rescinds M-17-06, Policies for Federal Agency Public Websites and Digital Services, published by OMB on November 8, 2016.\u003c/p\u003e\n\u003cp\u003eM-23-22 also supersedes guidance in the digital government strategy, Digital Government: Building a 21st Century Platform to Better Serve the American People, released by OMB in 2012.\u003c/p\u003e\n\n\u003c/article\u003e\n\n\u003ch3 id=\"requirements-for-websites-and-digital-services\"\u003eRequirements for websites and digital services\u003c/h3\u003e\n\u003cp\u003eOMB’s policy guidance (M-23-22) requires that agencies ensure their websites, web applications, digital services, and mobile applications conform to the following requirements and principles:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eAccessible to people of diverse abilities\u003c/li\u003e\n\u003cli\u003eConsistent visual design and agency brand identity\u003c/li\u003e\n\u003cli\u003eContent that is authoritative and easy to understand\u003c/li\u003e\n\u003cli\u003eInformation and services that are discoverable and optimized for search\u003c/li\u003e\n\u003cli\u003eSecure by design, secure by default\u003c/li\u003e\n\u003cli\u003eUser-centered and data-driven design\u003c/li\u003e\n\u003cli\u003eCustomized and dynamic user experiences\u003c/li\u003e\n\u003cli\u003eMobile-first design that scales across varying device sizes\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch3 id=\"requirements-for-digitizing-forms-and-services\"\u003eRequirements for digitizing forms and services\u003c/h3\u003e\n\u003cp\u003eOMB’s policy guidance (M-23-22) requires to the greatest extent practicable that agencies:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake forms available to the public in a digital format\u003c/li\u003e\n\u003cli\u003eMake services provided to the public available in a digital channel and in a manner that maximizes self-service task or transaction completion\u003c/li\u003e\n\u003cli\u003eNot require a handwritten signature (“wet signature”) or other in-person identity proofing requirements as a requirement for completing a public-facing form or service without providing the public with an equivalent digital method\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"what-are-the-implementation-timelines\"\u003eWhat are the implementation timelines?\u003c/h2\u003e\n\u003cp\u003eSince the passage of the law, agencies have taken steps to improve and better integrate their digital experiences.\u003c/p\u003e\n\u003cp\u003eOMB’s policy guidance (M-23-22) further clarifies requirements and sets specific timelines and priorities for implementation.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFor new or redesigned websites, digital services, and forms:\u003c/strong\u003e By March 20, 2024, any new or redesigned website, service, and form was expected to meet the requirements outlined in guidance.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFor existing websites, digital services, and forms:\u003c/strong\u003e Agencies are expected to prioritize remediation and/or digitization based on the criteria outlined in Section IV of the guidance.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"what-were-the-agency-reporting-requirements\"\u003eWhat were the agency reporting requirements?\u003c/h2\u003e\n\u003cp\u003e21st Century IDEA required agencies to send an annual report to OMB on the progress of implementing the requirements of the law. This reporting requirement concluded after 2023 and was replaced by the actions in M-23-22.\u003c/p\u003e\n\u003cp\u003eOMB’s policy guidance (M-23-22) required agencies to complete a series of immediate actions by September 2024.\u003c/p\u003e\n\u003cdiv class=\"box \"\u003e\n  \u003cp\u003e\u003cstrong\u003eUnlock more resources: Access the M-23-22 Max.gov collaboration space\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eMax.gov login required: \u003ca href=\"https://community-dc.max.gov/pages/viewpage.action?spaceKey=OFCIO\u0026amp;title=M-23-22+Delivering+a+Digital-First+Public+Experience\"\u003eCollaboration space for M-23-22, Delivering a Digital-First Public Experience\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eThis space contains additional direction for the agency actions specified in M-23-22 and other resources to support agencies in implementation of the guidance.\u003c/p\u003e\n\n\u003c/div\u003e\n\n\n\n\n\n\n\n\u003carticle class=\"dg-ring\" aria-labelledby=\"17c922b01b6f812cdb09bb5ac34d1267\"\u003e\n  \u003ch2 id=\"17c922b01b6f812cdb09bb5ac34d1267\" class=\"dg-ring__title\"\u003eOMB Memo M-23-22\u003c/h2\u003e\n  \u003ca href=\"https://www.whitehouse.gov/omb/management/ofcio/delivering-a-digital-first-public-experience/\"\u003eExplore OMB Memo M-23-22, Delivering a Digital-First Public Experience\u003c/a\u003e\n\u003c/article\u003e\n\n\u003ch2 id=\"connect-with-others-interested-in-delivering-a-digital-first-public-experience\"\u003eConnect with others interested in delivering a digital-first public experience\u003c/h2\u003e\n\u003cp\u003eJoin the \u003ca href=\"https://digital.gov/communities/web-content-managers/\"\u003eWeb Managers Community\u003c/a\u003e to learn about other related best practices and share your knowledge. We encourage everyone to join this community — whether you are already familiar with how to deliver a digital-first public experience or just getting started.\u003c/p\u003e\n\u003cp\u003eAlso, reach out to your agency’s \u003ca href=\"https://digital.gov/resources/an-introduction-to-the-digital-experience-council/\"\u003eDigital Experience Council\u003c/a\u003e representative and get involved in your agency’s digital services working group or guild. If one doesn’t exist, consider setting one up in your agency.\u003c/p\u003e\n\n\n\n\u003carticle\n  class=\"dg-note \"\n\u003e\n  \u003ch4 class=\"dg-note__heading\"\u003e\n    \u003csvg\n      class=\"dg-note__icon usa-icon dg-icon dg-icon--large\"\n      aria-hidden=\"true\"\n      focusable=\"false\"\n    \u003e\n      \u003cuse xlink:href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/uswds/img/sprite.svg#notifications\"\u003e\u003c/use\u003e\n    \u003c/svg\u003e\n    \n      Note\n    \n  \u003c/h4\u003e\n  \u003cp\u003eDigital.gov provides information and resources for federal agencies related to web and digital policies.  However, we cannot interpret the statutes or specific requirements.\u003c/p\u003e\n\u003cp\u003eContact OMB’s Office of the Federal CIO at \u003ca href=\"mailto:ofcio@omb.eop.gov\"\u003eofcio@omb.eop.gov\u003c/a\u003e with any questions about interpretations of the law and guidance, which collectively establish a framework and the requirements for a digital-first public experience.\u003c/p\u003e\n\n\u003c/article\u003e\n\n\u003cbr\u003e\n\u003cdiv class=\"dg-footnote\"\u003e\n\u003ch3 class=\"dg-footnote__heading\" id=\"footnote-label\"\u003eFootnotes\u003c/h3\u003e\n\u003col class=\"dg-footnote__list\"\u003e\n\u003cli class=\"dg-footnote__list-item\" id=\"fn1\"\u003eReview of \u003ci\u003eDigital Government Experience, the Digital Citizen\u003c/i\u003e. 2023. Deloitte Insights. Deloitte. 2023.\u003cbr\u003e\n\u003ca href=\"https://www2.deloitte.com/us/en/insights/industry/public-sector/digital-government-public-service-experience.html\"\u003e\nhttps://www2.deloitte.com/us/en/insights/industry/public-sector/digital-government-public-service-experience.html\u003c/a\u003e \u003ca href=\"#footnotes-ref1\" aria-label=\"Back to content\"\u003e↩\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n"}
  ]
}