{
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    "content" : "guides",
    "type" : "single",
    "title" : "Invest in training and support |Digital.gov",
    "description": "Invest in training and support",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/web-analytics-playbook/invest-in-training-and-support/index.json","item" : [
    {"title" :"Invest in training and support","deck" : "","summary" : "Take the time and effort to ensure stakeholders can understand and use the data.","date" : "2020-09-15T09:00:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","primary_image" : { "uid" : "guide-web-analytics-playbook", "alt" :
  "Illustration of man pointing to business strategy on a website", "width" :
  "1200", "height" :
  "630", "credit" :
  "Mykyta Dolmatov/iStock via Getty Images", "caption" :
  "", "format" :
  "png" },"branch" : "bc-archive-content-3",
      "filename" :"invest-in-training-and-support.md",
      
      "filepath" :"guides/web-analytics-playbook/invest-in-training-and-support.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/guides/web-analytics-playbook/invest-in-training-and-support.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/guides/web-analytics-playbook/invest-in-training-and-support.md","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/web-analytics-playbook/invest-in-training-and-support/","content" :"\u003cp\u003eTrain team members to decipher the analytics data. It’s good for stakeholders to have direct access to data. It’s a nightmare when reports are misinterpreted or the same data are interpreted different ways because team members haven’t been trained. Take the time and effort to make sure stakeholders can come to reliable conclusions.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eChecklist:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eCreate an internal training program or send stakeholders to external training\u003c/li\u003e\n\u003cli\u003eBeyond virtual or in-person training, document important aspects of using your analytics tool, and make that documentation widely available\u003c/li\u003e\n\u003cli\u003eMaintain that documentation\u003c/li\u003e\n\u003cli\u003eHelp others in need; a small amount of time up front can help avoid headaches later\u003c/li\u003e\n\u003cli\u003eProvide a forum where stakeholders can ask questions and get them answered by other team members\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eKey Questions:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eHow can we make sure members of each team have been trained on this tool?\u003c/li\u003e\n\u003cli\u003eWhat methods can we use to encourage collaboration?\u003c/li\u003e\n\u003cli\u003eWhere should someone go when they have questions?\u003c/li\u003e\n\u003cli\u003eWhat should our onboarding process look like for new users?\u003c/li\u003e\n\u003c/ul\u003e\n"}
  ]
}