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    "title" : "Facilitate participation |Digital.gov",
    "description": "Facilitate participation",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/public-participation/facilitate-participation/index.json","item" : [
    {"title" :"Facilitate participation","deck" : "","summary" : "Learn how to use data to inform decisions about public participation.","date" : "2020-09-08T09:00:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","primary_image" : { "uid" : "guide-public-participation", "alt" :
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      "filename" :"facilitate-participation.md",
      
      "filepath" :"guides/public-participation/facilitate-participation.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/guides/public-participation/facilitate-participation.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/guides/public-participation/facilitate-participation.md","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/public-participation/facilitate-participation/","content" :"\u003ch2 id=\"play-11-use-data-to-drive-decision-making\"\u003ePlay 11: Use Data to Drive Decision Making\u003c/h2\u003e\n\u003cp\u003eUse data to inform decisions about engagement efforts and public participation. Data can help you decide the best format for your engagement effort, the best tools to use, the most receptive audiences and more. Data will help you get the desired results and adapt your engagement effort along the way.\u003c/p\u003e\n\u003ch3 id=\"checklist\"\u003eChecklist\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eDefine your goals and establish key performance indicators.\u003c/li\u003e\n\u003cli\u003eContinuously reconsider metrics to make sure they are still the best ones to use.\u003c/li\u003e\n\u003cli\u003eEducate employees about open data policies and publicly available datasets.\u003c/li\u003e\n\u003cli\u003eAsk data-literate employees to attend and participate in public engagements.\u003c/li\u003e\n\u003cli\u003eInclude a public feedback track into all decision-making processes–anything from project management to policy decisions–as early and often as possible.\u003c/li\u003e\n\u003cli\u003eAssign a member of the team to routinely keep track of public feedback systems, such as, but not limited to: Web Analytics, Emails, FOIA requests, popular datasets on Data.gov and beyond.\u003c/li\u003e\n\u003cli\u003ePrioritize next steps based on public feedback in an iterative process and solicit fresh feedback at each incremental step.\u003c/li\u003e\n\u003cli\u003eSolicit feedback across platforms, mediums, and from all of the public.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"case-studies\"\u003eCase studies\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"http://www.govcode.org/\" title=\"Govcode\"\u003eGovcode\u003c/a\u003e is a website that features government open source projects. Open source projects that utilize the ‘help wanted’ tag proactively solicit contributions from the public on government technology projects.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.digitalgov.gov/event/designing-in-the-open-public-participation-in-government-web-design/\" title=\"Public Participation in Government Web Design\"\u003ePublic Participation in Government Web Design\u003c/a\u003e: The Data.gov team integrated feedback from virtual, online, face to face testing, and social media platforms to dramatically change the site design in response to customer needs.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.digitalgov.gov/2014/10/23/web-design-changes-let-the-metrics-be-your-guide/\" title=\"Web Design Changes? Let the Metrics be Your Guide\"\u003eWeb Design Changes? Let the Metrics be Your Guide\u003c/a\u003e NASA metrics showed that mobile use of NASA.gov initially outpaced desktop use, confirming their decision to change to a mobile-first design.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.digitalgov.gov/2014/01/13/government-cx-finding-the-metrics-that-matter/\" title=\"Government CX: Finding the Metrics That Matter\"\u003eGovernment CX: Finding the Metrics That Matter\u003c/a\u003e The Export-Import Bank measures transaction processing times and ease of use to create the best experience for their stakeholders.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.digitalgov.gov/2014/12/19/whos-using-your-agencys-data/\" title=\"Analyzing Who’s Using your Agency’s Data with FOIA requests\"\u003eAnalyzing Who’s Using your Agency’s Data with FOIA requests\u003c/a\u003e GSA’s Open Data Point of Contact reached out to the agency FOIA office to survey FOIA requesters on how they used requested information to get a better sense of the data demands of the public.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"resources\"\u003eResources\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"http://www.data.gov/developers\" title=\"Data.gov\"\u003eData.gov\u003c/a\u003e is a rich resource for civic hackers, tech entrepreneurs, data scientists, and developers of all stripes. It includes information about APIs, open source projects, and relevant developer resources across government.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"http://enigma.io/solutions/\" title=\"Engima\"\u003eEnigma\u003c/a\u003e is amassing the largest collection of public data produced by governments, universities, companies, and organizations. Concentrating all of this data provides new insights into economies, companies, places and individuals.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.digitalgov.gov/2013/05/16/api-release-kit/\" title=\"API Release Kit\"\u003eAPI Release Kit\u003c/a\u003e describes the elements agencies should include in federal API releases.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"metrics-how-do-you-know-youre-successfully-facilitating-participation\"\u003eMetrics: How do you know you\u0026rsquo;re successfully facilitating participation?\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eMeasure the % of decision-making processes – anything from project management to policy decisions–that have a public feedback track.\u003c/li\u003e\n\u003cli\u003eMeasure how often “next steps” in a decision-making process are informed and prioritized in accordance with public feedback.\u003c/li\u003e\n\u003cli\u003eMeasure how effective public feedback platforms and mediums are at reaching an equitable representation of the public.\u003c/li\u003e\n\u003cli\u003eMeasure how the timing of public feedback solicitation affects the outcomes of decision-making processes.\u003c/li\u003e\n\u003cli\u003eDetermine the value and effectiveness of the use of public feedback data, such as, but not limited to: Web Analytics, Emails, FOIA requests, popular datasets on Data.gov, as public sentiment indicators.\u003c/li\u003e\n\u003c/ul\u003e\n"}
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