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    "title" : "2022 Government UX Summit |Digital.gov",
    "description": "2022 Government UX Summit",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/06/07/2022-government-ux-summit/index.json","item" : [
    {"kicker" : "User Experience","title" :"2022 Government UX Summit","summary" : "A two-day summit—June 7 and June 8—with experts who will share their experiences as UX practitioners in the federal government.","date" : "2022-06-07T11:00:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","start_date" : "2022-06-07T11:00:00-05:00","end_date" : "2022-06-08T16:00:00-05:00",
      "event_organizer" : "Digital.gov","host" : "User Experience Community of Practice","registration_url" : "https://www.eventbrite.com/e/2022-government-ux-summit-tickets-344389978697","authors" : {"jean-fox" : "Jean Fox","beth-martin" : "Beth Martin"},"topics" : {
        
            "accessibility" : "Accessibility",
            "customer-experience" : "Customer experience",
            "design" : "Design",
            "information-architecture" : "Information architecture",
            "research" : "Research",
            "user-experience" : "User experience"
            },"primary_image" : { "uid" : "ux-summmit-title-card-twenty-twenty-two-title-card", "alt" :
  "Title card image of multi-colored diagonal shapes with the lines of text on a black background. The first line has User Experience Community of Practice in white bold text. The second line has 2022 Government UX Summit in whilte bold text. The third line has the date, June 7-8, 2022, in white bold text. The Digitalgov logo in white is below the text.", "width" :
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  "png" },"content" :"\u003cp\u003eOn \u003cstrong\u003eJune 7 and June 8, 2022\u003c/strong\u003e, we will bring together user experience (UX) practitioners in the federal government to discuss case studies and share best practices. Hear from, and ask questions of, our speakers about their experiences and lessons learned as they applied a variety of UX methods to federal projects.\u003c/p\u003e\n\u003cp\u003eThe summit is virtual and all times are Eastern. Presentations will begin at 11:00 am and conclude at 4:00 pm each day of the summit. There will be a short break after each session.\u003c/p\u003e\n\u003cp\u003ePlease find the agenda and descriptions of each session below. We will begin adding some of the video clips in July.\u003c/p\u003e\n\u003cdiv class=\"usa-accordion accordion\"\u003e\u003ch3 class=\"usa-accordion__heading\"\u003e\n    \u003cbutton\n      class=\"usa-accordion__button\"\n      title=\"View \"\n      aria-expanded=\"false\"\n      aria-controls=\"accordion-1\"\n    \u003e\n      \u003cspan class=\"icon\"\u003e\n          \u003csvg\n            class=\"usa-icon dg-icon dg-icon--standard margin-bottom-05\"\n            aria-hidden=\"true\"\n            focusable=\"false\"\n          \u003e\n            \n            \u003cuse xlink:href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/uswds/img/sprite.svg#content_copy\"\u003e\u003c/use\u003e\n          \u003c/svg\u003e\n        \u003c/span\u003e\u003cspan class=\"src\"\u003e\n        \u003cstrong class=\"kicker\"\u003eDay 1\u003c/strong\u003eTuesday, June 7, 2022 | 11:00 AM – 4:00 PM ET\n        \u003c/span\n      \u003e\n    \u003c/button\u003e\n  \u003c/h3\u003e\u003cdiv\n      id=\"accordion-1\"\n      class=\"accordion-body usa-accordion__content usa-prose\"\n    \u003e\u003ch2 id=\"1100-am---1110-am-etbr-opening-remarks-chief-innovation-officer-chike-aguh-department-of-labor\"\u003e11:00 am - 11:10 am, ET\u003cbr /\u003eOpening Remarks: Chief Innovation Officer, Chike Aguh, Department of Labor\u003c/h2\u003e\n\u003chr\u003e\n\u003ch2 id=\"1110-am---1200-pm-etbr-how-to-redesign-a-19-year-old-legacy-application-using-agile-and-user-experience-methodologies\"\u003e11:10 am - 12:00 pm, ET\u003cbr /\u003eHow to Redesign a 19-Year-old Legacy Application Using Agile and User Experience Methodologies\u003c/h2\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/redesign-old-legacy-application-ux-summit-22.pptx\"\u003eView the slides (PowerPoint presentation, 7.4 MB, 39 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eImagine an application used by millions of users per year not being updated in 19 years. Then imagine getting money to fully redesign the look and feel, logic and content of this application, making it seem like a brand new user experience. Finally, imagine launching this application to the public and continuing to improve it during the pandemic — remotely and using agile and user experience methodologies. You won\u0026rsquo;t need your imagination, because we will tell you how we did it at the Internal Revenue Service.\u003c/p\u003e\n\u003cp\u003eIn this session you will hear from the following speakers:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSamuel Chapman\u003c/strong\u003e — Digital User Experience Analyst, Internal Revenue Service\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKira Prin\u003c/strong\u003e — Product Development Specialist, Internal Revenue Service\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv\n  class=\"video\"\n  style=\"position: relative; padding-bottom: 56.25%; padding-top: 30px; height: 0; overflow: hidden;\"\n\u003e\n  \u003ciframe src=\"https://www.youtube.com/embed/cl6sVFjzZG4\" title=\"How to Redesign a 19-Year-old Legacy Application Using Agile and UX Methodologies\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" allowfullscreen=\"\" frameborder=\"0\" \u003e\u003c/iframe\u003e\n\u003c/div\u003e\n\u003chr\u003e\n\u003ch2 id=\"1230-pm---1250-pm-etbr-drowning-in-data-how-to-use-customer-experience-data-to-drive-user-experience-research\"\u003e12:30 pm - 12:50 pm, ET\u003cbr /\u003eDrowning in Data? How To Use Customer Experience Data To Drive User Experience Research\u003c/h2\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/drowning-in-data-how-to-use-customer-experience-data-ux-summit-22.pptx\"\u003eView the slides (PowerPoint presentation, 10.1 MB, 12 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eSome teams may find themselves drowning in customer data and unsure how to make sense of it. What do you prioritize? What story does the data tell? It can be tempting to make product changes solely based on customer experience metrics and surveys. However, this is only one part of the story. In this talk, we’ll touch on how we use a framework that marries traditional qualitative user experience research methods with customer experience data—which results in a holistic view of audiences’ needs in a way that the data alone can’t do.\u003c/p\u003e\n\u003cp\u003eIn this session you will hear from the following speakers:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSean Cassidy\u003c/strong\u003e — UX Design Lead, Department of Education\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eJay Blumenthal\u003c/strong\u003e — Contractor, UX, Department of Education\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003ch2 id=\"1250-pm---110-pm-etbr-reframing-the-role-of-senior-leaders-in-modern-software-design\"\u003e12:50 pm - 1:10 pm, ET\u003cbr /\u003eReframing the Role of Senior Leaders in Modern Software Design\u003c/h2\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/reframing-the-role-of-senior-leaders-in-design%e2%80%93ux-summit-22.pptx\"\u003eView the slides (PowerPoint presentation, 2.18 MB, 28 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eManaging modern software development in government can sometimes leave senior leaders wondering, “how is this supposed to work?” Without clear answers, well-intentioned leaders bring existing strategies to new initiatives and risk undermining its success. In this session, we’ll discuss how to reset expectations with senior leaders to uphold modern software design practices and support your team.\u003c/p\u003e\n\u003cp\u003eIn this session you will hear from the following speakers:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eColin Murphy\u003c/strong\u003e — 18F Product Manager, General Services Administration\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAllison Press\u003c/strong\u003e — 18F User Experience Designer, General Services Administration\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003ch2 id=\"110-pm---130-pm-etbr-you-may-already-know-more-than-you-think-leverage-user-data-you-already-have-to-get-started\"\u003e1:10 pm - 1:30 pm, ET\u003cbr /\u003eYou May Already Know More Than You Think: Leverage User Data You Already Have To Get Started\u003c/h2\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/you-may-already-know-more-than-you-think-part-one-ux-summit-22.pptx\"\u003eView the slides part 1 (PowerPoint presentation, 20.4 MB, 10 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/you-may-already-know-more-than-you-think-part-two-ux-summit-22.pptx\"\u003eView the slides (PowerPoint presentation, 6.53 MB, 11 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eUser research professionals are often stumped about what data might be easily available to inform their exploration of possible areas of website improvement. During this presentation, we will discuss the following five data streams that may already exist at agencies:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eNotes from listening sessions with users and/or stakeholders;\u003c/li\u003e\n\u003cli\u003eComparative analyses;\u003c/li\u003e\n\u003cli\u003eIndustry best practices;\u003c/li\u003e\n\u003cli\u003ePast usability tests; and\u003c/li\u003e\n\u003cli\u003eReviews of data or information requests.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eTaken together, this qualitative and quantitative data may help agencies focus their attention on impactful changes to websites.\u003c/p\u003e\n\u003cp\u003eIn this session you will hear from the following speakers:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eKathy Piscopo\u003c/strong\u003e — Senior Science Officer, Substance Abuse and Mental Health Services Administration\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDara Pressley\u003c/strong\u003e — Contractor, Substance Abuse and Mental Health Services Administration\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003ch2 id=\"145-pm---245-pm-etbr-designing-the-refugee-and-asylum-interview-experience\"\u003e1:45 pm - 2:45 pm, ET\u003cbr /\u003eDesigning the Refugee and Asylum Interview Experience\u003c/h2\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/designing-the-refugee-and-asylum-interview-experience-ux-summit-22.pptx\"\u003eView the slides (PowerPoint presentation, 5.53 MB, 47 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eThe Department of Homeland Security has been at work for two years researching the biggest problems that arise during the interview portion of refugee and asylum cases. Those problems include:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAsking the right questions in very case specific situations;\u003c/li\u003e\n\u003cli\u003eNeeding to access country-specific information quickly;\u003c/li\u003e\n\u003cli\u003eAddressing duplicative data from the case file to the interview and downstream processes;\u003c/li\u003e\n\u003cli\u003eAdapting to procedural changes to interviews or procedures for unfamiliar case types;\u003c/li\u003e\n\u003cli\u003eReducing physical contact to conduct safe interviews during the pandemic; and\u003c/li\u003e\n\u003cli\u003eWorking with intermittent internet connectivity in remote locations.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWe have conducted pilots in several asylum offices across the United States and refugee pilots in Uganda and Egypt. Our team used human-centered design to iterate and respond to business and user needs while overcoming challenges such as COVID-19 and changing priorities. This presentation will highlight some of those unexpected challenges and the solutions, and how they apply to our work on federal websites and digital services.\u003c/p\u003e\n\u003cp\u003eIn this session you will hear from the following speakers:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTaylor S Gandolfi Santos\u003c/strong\u003e — Product Design Lead, U.S. Citizenship and Immigration Services\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMaggie Larkin\u003c/strong\u003e — Product Manager, U.S. Citizenship and Immigration Services\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003ch2 id=\"300-pm---400-pm-etbr-building-an-inclusive-user-research-practice-a-case-study-in-progress\"\u003e3:00 pm - 4:00 pm, ET\u003cbr /\u003eBuilding an Inclusive User Research Practice: A Case Study in Progress\u003c/h2\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/building-an-inclusive-user-research-practice-ux-summit-22.pptx\"\u003eView the slides (PowerPoint presentation, 13.8 MB, 34 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eWhat does it mean for user research to be inclusive? How does it impact your mission? How do you actually do it? The IRS’s Office of Online Services is exploring these questions to build an inclusive research capability. We’ll share how we’re planning and growing this capability, with early focus on research with participants with disabilities and limited English proficiency (LEP). We’ll also share actionable tips about managing process change and conducting user research with these communities. Discussion welcome!\u003c/p\u003e\n\u003cp\u003eIn this session you will hear from the following speakers:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAlcora Walden\u003c/strong\u003e — Assistant Director, Product Management \u0026amp; User Experience and Design, Internal Revenue Service\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBrandon Szabo\u003c/strong\u003e — Chief, User Experience and Design, Internal Revenue Service\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRonna ten Brink\u003c/strong\u003e — Contractor, Senior Human Factors Engineer, Internal Revenue Service\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\u003c/div\u003e\n\n\u003chr\u003e\n\u003cdiv class=\"usa-accordion accordion\"\u003e\u003ch3 class=\"usa-accordion__heading\"\u003e\n    \u003cbutton\n      class=\"usa-accordion__button\"\n      title=\"View \"\n      aria-expanded=\"false\"\n      aria-controls=\"accordion-2\"\n    \u003e\n      \u003cspan class=\"icon\"\u003e\n          \u003csvg\n            class=\"usa-icon dg-icon dg-icon--standard margin-bottom-05\"\n            aria-hidden=\"true\"\n            focusable=\"false\"\n          \u003e\n            \n            \u003cuse xlink:href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/uswds/img/sprite.svg#content_copy\"\u003e\u003c/use\u003e\n          \u003c/svg\u003e\n        \u003c/span\u003e\u003cspan class=\"src\"\u003e\n        \u003cstrong class=\"kicker\"\u003eDay 2\u003c/strong\u003eWednesday, June 8, 2022 | 11:00 AM – 4:00 PM ET\n        \u003c/span\n      \u003e\n    \u003c/button\u003e\n  \u003c/h3\u003e\u003cdiv\n      id=\"accordion-2\"\n      class=\"accordion-body usa-accordion__content usa-prose\"\n    \u003e\u003ch2 id=\"1100-am---1200-pm-etbr-the-business-case-for-innovation\"\u003e11:00 am - 12:00 pm, ET\u003cbr /\u003eThe Business Case for Innovation\u003c/h2\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/business-case-for-innovation-ux-summit-22.pptx\"\u003eView the slides (PowerPoint presentation, 3.27 MB, 26 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eMisalignment of the customer-driven recommendations of human-centered design (HCD) and the investment-driven priorities of executive leadership can result in under-resourced products that neither satisfy customers nor return acceptable value to stakeholders. This session lays out a framework for translating output like customer journeys and HCD research efforts into quantifiable, actionable data that resonates with executive leadership. This framework will reinforce the business case for innovation through HCD across federal agencies as part of broader digital transformation initiatives.\u003c/p\u003e\n\u003cp\u003eIn this session you will hear from the following speakers:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMike Catania\u003c/strong\u003e — Innovation Specialist, Department of Veterans Affairs\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003ch2 id=\"1230-pm---1250-pm-etbr-designing-digital-products-for-adults-with-low-literacy\"\u003e12:30 pm - 12:50 pm, ET\u003cbr /\u003eDesigning Digital Products for Adults With Low Literacy\u003c/h2\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/designing-digital-products-for-adults-with-low-literacy-ux-summit-22.pptx\"\u003eView the slides (PowerPoint presentation, 3.05 MB, 15 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eOver 50% of U.S. adults score below an international benchmark for literacy, with roughly 20% scoring at the very lowest levels. These adults span all demographics and are a part of your audience. What can we do as user experience professionals to support digital inclusion of adults with low reading literacy levels? This session provides a high-level overview of best practices in design standards, plain language, content strategy, and usability testing.\u003c/p\u003e\n\u003cp\u003eIn this session you will hear from the following speaker:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSheila Walsh\u003c/strong\u003e — Public Affairs Specialist, Department of Health and Human Services\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv\n  class=\"video\"\n  style=\"position: relative; padding-bottom: 56.25%; padding-top: 30px; height: 0; overflow: hidden;\"\n\u003e\n  \u003ciframe src=\"https://www.youtube.com/embed/d1MDLbZoEwQ\" title=\"Designing Digital Products for Adults With Low Literacy\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" allowfullscreen=\"\" frameborder=\"0\" \u003e\u003c/iframe\u003e\n\u003c/div\u003e\n\u003chr\u003e\n\u003ch2 id=\"1250-pm---110-pm-etbr-automating-a-mega-user-journey-relieving-the-pain-of-in-and-out-processing\"\u003e12:50 pm - 1:10 pm, ET\u003cbr /\u003eAutomating a “Mega” User Journey: Relieving the Pain of In-and-Out Processing\u003c/h2\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/automating-a-mega-journey-ux-summit-22.pptx\"\u003eView the slides (PowerPoint presentation, 4.04 MB, 12 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eEvery organization has a few \u0026ldquo;mega” user journeys that consume inordinate time and resources. For example, the Department of Defense could streamline in-and-out processing to increase morale and productivity across every location and produce billions of dollars of cost savings. But past attempts to automate this mega user journey have only addressed small pieces of the problem, with minimal benefit.\u003c/p\u003e\n\u003cp\u003eIn this session you will hear from the following speaker:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCaptain Nicholas Forrest\u003c/strong\u003e — Artificial Intelligence Solutions Architect, U.S. Air Force\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003ch2 id=\"110-pm---130-pm-etbr-how-do-you-teach-what-data-is-in-more-than-120-censuses-and-surveys-you-dont\"\u003e1:10 pm - 1:30 pm, ET\u003cbr /\u003eHow Do You Teach What Data Is in More Than 120 Censuses and Surveys? You Don’t!\u003c/h2\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/how-do-you-teach-ux-part-1-ux-summit-22.pptx\"\u003eView the slides part 1 (PowerPoint presentation, 13.3 MB, 9 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cbr /\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/how-do-you-teach-ux-part-2-ux-summit-22.pptx\"\u003eView the slides part 2 (PowerPoint presentation, 18.3 MB, 9 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eHow do you create a simple visual or presentation to teach all the data topics, geographies, and frequencies of our eight pages of surveys on census.gov? You don\u0026rsquo;t! We realized that no one should have to memorize this amount of information. The solution was to think bigger and to create a reference tool. Thus, the Survey Explorer was born. This product was designed and user experience-tested in just a few months with the right mix of people, attitude, and agile problem-solving.\u003c/p\u003e\n\u003cp\u003eIn this session you will hear from the following speakers:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMary Leisenring\u003c/strong\u003e — Program Analyst, Census Bureau\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEric Coyle\u003c/strong\u003e — Intergovernmental Affairs Specialist, Census Bureau\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLogan Powell\u003c/strong\u003e — Developer Experience Lead, Census Bureau\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003ch2 id=\"145-pm---245-pm-etbr-designing-for-people-with-cognitive-disabilities-and-everyone-else\"\u003e1:45 pm - 2:45 pm, ET\u003cbr /\u003eDesigning for People With Cognitive Disabilities (And Everyone Else)\u003c/h2\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/designing-for-people-with-cognitive-disabilities-ux-summit-22.pptx\"\u003eView the slides (PowerPoint presentation, 16.3 MB, 41 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eThe art of designing and creating content to support people with cognitive disabilities lives in the space between usability and accessibility. This presentation will discuss design patterns and approaches to support people with disabilities relating to attention, executive function, language, learning, and memory. These recommendations are not accessibility standards; they are recommended best practices that improve the user experience for everyone.\u003c/p\u003e\n\u003cp\u003eIn this session you will hear from the following speaker:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eRachael Bradley Montgomery\u003c/strong\u003e — Digital Accessibility Architect, Library of Congress\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003ch2 id=\"300-pm---400-pm-etbr-you-are-the-user-recognizing-systemic-challenges-for-the-design-team-of-one\"\u003e3:00 pm - 4:00 pm, ET\u003cbr /\u003eYou Are the User: Recognizing Systemic Challenges for the Design Team of One\u003c/h2\u003e\n\u003cp\u003e\u003ca\nhref=\"https://s3.amazonaws.com/digitalgov/static/you-are-the-user-ux-summit-22.pptx\"\u003eView the slides (PowerPoint presentation, 534 KB, 44 pages)\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eMany designers are often alone on projects. Even in large organizations, they may feel isolated as they work with their product team. When things don’t go smoothly, designers may shoulder the blame. In this talk, listeners will come away with a design framework to recognize when they need to focus on the system they\u0026rsquo;re in, instead of their performance.\u003c/p\u003e\n\u003cp\u003eIn this session you will hear from the following speaker:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAmanda Damewood\u003c/strong\u003e — Acting Director of User Experience, Department of Homeland Security\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\u003c/div\u003e\n\n\u003chr\u003e\n\u003cp\u003e\u003cem\u003eThe \u003ca href=\"https://digital.gov/communities/user-experience/\"\u003eUX Community of Practice\u003c/a\u003e is a group of managers, subject matter experts, designers, developers, writers and others interested in creating efficient, effective and useful technologies.\u003c/em\u003e\u003c/p\u003e\n",
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