{ "version" : "https://jsonfeed.org/version/1", "content" : "event", "type" : "single", "title" : "Plain Language + Compassion Help People in Crisis |Digital.gov", "description": "Plain Language + Compassion Help People in Crisis", "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/03/09/plain-language-compassion-help-people-in-crisis/index.json","item" : [ {"kicker" : "Plain Language","title" :"Plain Language + Compassion Help People in Crisis","summary" : "Meet the content strategists who worked to transform FindTreatment.gov to connect people in crisis with the help that they need.","date" : "2022-03-09T14:00:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","start_date" : "2022-03-09T14:00:00-05:00","end_date" : "2022-03-09T15:00:00-05:00", "event_organizer" : "Digital.gov","host" : "Plain Language Community of Practice","registration_url" : "https://www.eventbrite.com/e/plain-language-compassion-help-people-in-crisis-tickets-288749566727","authors" : {"katherine-spivey" : "Katherine Spivey","amanda-costello" : "Amanda Costello","katina-stapleton" : "Katina Stapleton"},"topics" : { "communication" : "Communication", "content-strategy" : "Content strategy", "customer-experience" : "Customer experience", "plain-language" : "Plain language", "public-policy" : "Public policy", "research" : "Research", "usability" : "Usability", "user-experience" : "User experience" },"primary_image" : { "uid" : "march-plain-language-content-teams-title-card", "alt" : "Title card image of multi-colored diagonal shapes with the lines of text on a black background. The first line has Plain Language + Compassion Help People in Crisis in white text. The second line has March 9, 2022 in yellow text. The Digitalgov logo in white is below the text.", "width" : "1200", "height" : "628", "credit" : "", "caption" : "", "format" : "png" },"content" :"\n\u003ca\n href=\"https://s3.amazonaws.com/digitalgov/static/plain-language-and-compassion-march-event-slides.pptx\"\u003eView the slides (PowerPoint presentation, 3.3 MB, 15 pages)\u003c/a\u003e\n\n\n\u003cp\u003eIn the ecosystem of federal response to the opioid crisis, 18F knew \u003ca href=\"http://findtreatment.gov/\"\u003efindtreatment.gov\u003c/a\u003e needed to complement, not compete with, other resources. Cordelia Yu and Amanda Costello are content strategists in 18F, part of GSA\u0026rsquo;s Technology Transformation Services (TTS). They worked with teams at the Substance Abuse and Mental Health Services Administration (SAMHSA) in 2019 to help transform and focus \u003ca href=\"http://findtreatment.gov/\"\u003efindtreatment.gov\u003c/a\u003e to connect people looking for substance use disorder treatment with facilities that could help.\u003c/p\u003e\n\u003cp\u003eThrough broad research, compassionate content, and sharply-defined scope, they helped launch a nationwide resource that answered questions and bridged a critical gap for people seeking help with substance use disorder. By writing in plain language, they clarified what services and help were available to match people’s needs.\u003c/p\u003e\n\u003cp\u003eDuring this session, you’ll learn how to:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eCraft honest, straightforward content that addresses worries and concerns, and keeps people moving forward.\u003c/li\u003e\n\u003cli\u003eDefine scope and success by mapping the wider user experience and blockers beyond the project at hand.\u003c/li\u003e\n\u003cli\u003eLearn how to approach high-stakes political situations with confidence in your expertise.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"speakers\"\u003eSpeakers\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e  \u003cstrong\u003eAmanda Costello\u003c/strong\u003e — Content Strategist, 18F, General Services Administration (GSA)\u003c/li\u003e\n\u003cli\u003e  \u003cstrong\u003eCordelia Yu\u003c/strong\u003e — Content Strategist, 18F, General Services Administration (GSA)\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"moderators\"\u003eModerators\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eKatherine Spivey\u003c/strong\u003e — U.S. General Services Administration (GSA)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eKatina Stapleton\u003c/strong\u003e — U.S. Department of Education (ED)\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"related-resources\"\u003eRelated Resources\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://findtreatment.gov/\"\u003eFindTreatment.gov\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.plainlanguage.gov/\"\u003ePlainLanguage.gov\u003c/a\u003e \u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.samhsa.gov/\"\u003eSAMHSA\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cem\u003eThe \u003ca href=\"https://www.plainlanguage.gov/\"\u003ePlain Language Action and Information Network (PLAIN)\u003c/a\u003e is a group of federal employees from different agencies and specialties who support the use of clear communication in government writing. \u003ca href=\"https://digital.gov/communities/plain-language/\"\u003eJoin the Community of Practice\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n", "branch" : "bc-archive-content-3", "filename" :"2022-03-04-plain-language-compassion-help-people-in-crisis.md", "filepath" :"events/2022/03/2022-03-04-plain-language-compassion-help-people-in-crisis.md", "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/events/2022/03/2022-03-04-plain-language-compassion-help-people-in-crisis.md", "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/events/2022/03/2022-03-04-plain-language-compassion-help-people-in-crisis.md","slug" : "plain-language-compassion-help-people-in-crisis","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2022/03/09/plain-language-compassion-help-people-in-crisis/" } ] }