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    "title" : "Overcoming Your Fear of Data |Digital.gov",
    "description": "Overcoming Your Fear of Data",
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    {"kicker" : "Data","title" :"Overcoming Your Fear of Data","deck" : "How to Succeed in Insight Generation Without Really Trying (Too Hard)","summary" : "Learn how to overcome resistance to data analytics and visualization, ask the right questions, and improve customer experience.","date" : "2022-01-13T14:00:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","start_date" : "2022-01-13T14:00:00-05:00","end_date" : "2022-01-13T15:00:00-05:00",
      "event_organizer" : "Digital.gov","host" : "User Experience (UX) and the Web Analytics and Optimization (WAO) Communities of Practice","registration_url" : "https://www.eventbrite.com/e/overcoming-your-fear-of-data-tickets-230421465807","captions" : "https://www.captionedtext.com/client/event.aspx?EventID=4988002&CustomerID=321","authors" : {"tlowden" : "Tim Lowden","jean-fox" : "Jean Fox","dan-wendling" : "Dan Wendling","adam-korengold" : "Adam Korengold"},"topics" : {
        
            "analytics" : "Analytics",
            "customer-experience" : "Customer experience",
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  "Title card image of multi-colored diagonal shapes with the lines of text on a black background. The first line has Overcoming Your Fear of Data in white text. The second line has January 13, 2022 in yellow text. The Digitalgov logo in white is below the text.", "width" :
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  "jpg" },"content" :"\n\u003ca\n    href=\"https://s3.amazonaws.com/digitalgov/static/overcoming-your-fear-of-data-updated-presentation.pptx\"\u003eView the slides (PowerPoint presentation, 2.5 MB, 23 pages)\u003c/a\u003e\n\n\n\u003cp\u003eThe National Library of Medicine (NLM) collects customer experience information from a variety of its digital products, including the MedlinePlus consumer health product and its digital collections platform drawn from its status as one of the world’s leading biomedical libraries. NLM staff use this information to understand how customer experience varies according to role, task, and the nature of the visit.\u003c/p\u003e\n\u003cp\u003eJoin Dan Wendling and Adam Korengold of the National Institutes of Health (NIH) National Library of Medicine (NLM) and learn how to overcome resistance to data analytics and visualization, ask the right questions, and improve customer experience.\u003c/p\u003e\n\u003ch2 id=\"speakers-and-panelists\"\u003eSpeakers and Panelists\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDan Wendling\u003c/strong\u003e  — Agency Systems Librarian, NIH National Library of Medicine\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdam Korengold\u003c/strong\u003e  — Contractor, NIH National Library of Medicine\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cem\u003e\u003ca href=\"https://digital.gov/communities/user-experience/\"\u003eThe User Experience (UX) Community\u003c/a\u003e is a group of managers, subject matter experts, designers, developers, writers and others interested in creating efficient, effective and useful technologies. \u003ca href=\"https://digital.gov/communities/user-experience/\"\u003eJoin the Community of Practice\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003ca href=\"https://digital.gov/communities/web-analytics-and-optimization/\"\u003eThe Web Analytics and Optimization (WAO) Community\u003c/a\u003e aims to uncover best practices, case studies, tips, and tools for web analytics and optimization. We are federal website analysts, developers, content strategists, user experience (UX) designers, communications professionals, or any and everyone else who use data to improve the public’s interaction with federal sites. \u003ca href=\"https://digital.gov/communities/web-analytics-and-optimization/\"\u003eJoin the Community of Practice\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n",
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