{
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    "title" : "How Chatbots Can Improve Customer Experience |Digital.gov",
    "description": "How Chatbots Can Improve Customer Experience",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/02/23/how-can-chatbots-improve-customer-experience/index.json","item" : [
    {"title" :"How Chatbots Can Improve Customer Experience","deck" : "Chatbots are a must-have in our customer experience strategy.","summary" : "Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!","date" : "2021-02-23T14:30:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","start_date" : "2021-02-23T14:30:00-05:00","end_date" : "2021-02-23T15:30:00-05:00",
      "event_organizer" : "Digital.gov","host" : "Web Content Managers Community of Practice","registration_url" : "https://www.eventbrite.com/e/how-can-chatbots-improve-customer-experience-tickets-141976366133","captions" : "https://www.captionedtext.com/client/event.aspx?EventID=4707985&CustomerID=321","youtube_id" : "U0Rk0euqKWw","authors" : {"ammie-farraj-feijoo" : "Ammie Farraj Feijoo","janis-e-burl" : "Janis E. Burl","abraham-marinez" : "Abraham Marinez","marietta-jelks" : "Marietta Jelks","" : ""},"topics" : {
        
            "artificial-intelligence" : "Artificial intelligence",
            "customer-experience" : "Customer experience",
            "digital-service-delivery" : "Digital service delivery"
            },"content" :"\u003cp\u003eFor millions of Americans, access to government information and services isn’t a luxury — it’s critical. And now, more than ever, their experiences using contact centers, websites, and other channels to find unemployment support, file taxes, apply for student loans, or get assistance with housing, childcare, or food can dramatically affect how they feel about the government.\u003c/p\u003e\n\u003cp\u003eWhile there are many things we can do to improve their experience, chatbots are a must-have in our customer experience strategy. \u003c/p\u003e\n\u003cp\u003eJoin this event, hosted by the Web Content Managers Community, to learn more about chatbots and hear from a cross-agency panel about how they have used chatbots and other virtual assistants to improve customer experience.\u003c/p\u003e\n\u003cp\u003eWe’ll kick off the event with a live demo of an agency’s chatbot followed by a panel discussion and Q\u0026amp;A.\u003c/p\u003e\n\u003ch2 id=\"related-links\"\u003eRelated Links\u003c/h2\u003e\n\u003cp\u003e\u003cem\u003eWe recommend including relevant resources, websites, community pages, regulations, external tools, or previous videos, which might help the attendee get more information or prepare for the event:\u003c/em\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://digital.gov/communities/web-content-managers/\"\u003ehttps://digital.gov/communities/web-content-managers/\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://blog.usa.gov/breaking-into-artificial-intelligence-meet-sam-the-chatbot\"\u003ehttps://blog.usa.gov/breaking-into-artificial-intelligence-meet-sam-the-chatbot\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://blog.usa.gov/usagovs-chatbot-users-talk-back-find-out-what-theyre-teaching-us\"\u003ehttps://blog.usa.gov/usagovs-chatbot-users-talk-back-find-out-what-theyre-teaching-us\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://digital.gov/2020/12/07/federal-student-aids-new-virtual-assistant-offers-model-for-improved-customer-service-in-government/\"\u003ehttps://digital.gov/2020/12/07/federal-student-aids-new-virtual-assistant-offers-model-for-improved-customer-service-in-government/\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cem\u003eThis talk is hosted by the \u003ca href=\"https://digital.gov/communities/web-content-managers/\"\u003eWeb Content Managers Forum Community of Practice\u003c/a\u003e and Digital.gov. The Web Content Managers Forum is a community of government employees who share ideas, challenges, lessons learned, and best practices in managing the content of government websites. This community is open to employees of a federal, tribal, state, or local U.S. government agency, working on government digital content. Community members can share news, findings, results, hurdles, and collaborate on issues related to managing government digital content.\u003c/em\u003e\u003c/p\u003e\n\u003chr\u003e\n",
      "branch" : "bc-archive-content-3",
      "filename" :"2021-02-17-how-can-chatbots-improve-customer-experience.md",
      
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