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    "title" : "USWDS Monthly Call - January 2021 |Digital.gov",
    "description": "USWDS Monthly Call - January 2021",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/01/21/uswds-monthly-call-journey-mapping-service-blueprints-jan-2021/index.json","item" : [
    {"kicker" : "USWDS","title" :"USWDS Monthly Call - January 2021","summary" : "Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do.","date" : "2021-01-21T14:30:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","start_date" : "2021-01-21T14:30:00-05:00","end_date" : "2021-01-21T15:30:00-05:00",
      "event_organizer" : "Digital.gov","host" : "U.S. Web Design System","registration_url" : "https://www.eventbrite.com/e/uswds-monthly-call-journey-mapping-service-blueprints-jan-2021-tickets-136339024693","captions" : "https://www.captionedtext.com/client/event.aspx?EventID=4671272&CustomerID=321","youtube_id" : "PjmWA2IQDKY","authors" : {"dan-williams" : "Dan Williams","norah-maki" : "Norah Maki"},"topics" : {
        
            "customer-experience" : "Customer experience",
            "design" : "Design",
            "digital-service-delivery" : "Digital service delivery",
            "human-centered-design" : "Human-centered design",
            "user-experience" : "User experience"
            },"content" :"\u003cp\u003eIt\u0026rsquo;s a new year, a new administration, and as good a time as any to revisit the design principles that guide our work. On Thursday, January 21, join the U.S. Web Design System team to learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do—across interactions, and even across services. We hope you’ll leave the call with a fresh perspective on promoting continuity and starting with real user needs. This month\u0026rsquo;s call should be of particular interest to anyone interested in user experience, customer experience, and the design decision-making process.\u003c/p\u003e\n\u003cp\u003eThis event is part of a monthly series that takes place on the third Thursday of each month. We post the video on Digital.gov shortly after each event. Don’t forget to set a placeholder on your personal calendar for our future events this year.\u003c/p\u003e\n\u003ch2 id=\"about-the-uswds\"\u003eAbout the USWDS\u003c/h2\u003e\n\u003cp\u003e\u003ca href=\"https://designsystem.digital.gov/\"\u003eThe U.S. Web Design System\u003c/a\u003e is a toolkit of principles, guidance, and code to help government teams design and build accessible, mobile-friendly websites backed by user research and modern best practices.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://designsystem.digital.gov/\"\u003eThe U.S. Web Design System\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://github.com/uswds/uswds/issues\"\u003eContribute on GitHub\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"mailto:uswds@support.digitalgov.gov\"\u003eEmail Us\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://digital.gov/communities/uswds/\"\u003eJoin our community\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://twitter.com/uswds\"\u003eFollow @uswds on Twitter\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n",
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      "filename" :"2021-01-14-uswds-monthly-call-journey-mapping-service-blueprints-jan-2021.md",
      
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