/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/tanya-mcilravy/ Recent content on Digital.gov Hugo en-us /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/31/our-cx-recipe-for-success-complete-with-ingredient-list-and-substitutions/ Tue, 31 May 2016 12:15:34 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/31/our-cx-recipe-for-success-complete-with-ingredient-list-and-substitutions/ If you were to spend any time with me in the kitchen, you would often find me searching out substitutions for ingredients that I don’t have on hand or have to drive 100 miles to find. I don’t want to abandon the recipe, so I substitute instead. I find that in the world of internal