/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/simchah-suveyke-bogin/ Recent content on Digital.gov Hugo en-us /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/20/communication-is-key-in-measuring-customer-experience/ Fri, 20 Sep 2013 06:56:30 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/20/communication-is-key-in-measuring-customer-experience/ As mentioned in previous blog posts, great efforts have been made in creating a Customer Experience program and a Customer Experience (CX) index in our Office of Citizen Services and Innovative Technologies (OCSIT) at GSA.