Digital.gov /preview/gsa/digitalgov.gov/bc-archive-content-3/authors/peter-lenentine/ Recent content on Digital.gov Hugo en-us Five Insider Secrets to Engaging Emails /preview/gsa/digitalgov.gov/bc-archive-content-3/2021/02/26/five-insider-secrets-to-engaging-emails/ Fri, 26 Feb 2021 10:39:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2021/02/26/five-insider-secrets-to-engaging-emails/ Engaging readers who receive hundreds of emails a day is not easy, but it starts with the most critical starting point—empathy for their time.