{
    "version" : "https://jsonfeed.org/version/1",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/",
    "content" : "author",
    "type" : "list",
    "count" : "1","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/michael-kelty/index.json","profile_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/michael-kelty/","display_name" : "Michael Kelty","first_name" : "Michael","last_name" : "Kelty","slug" : "michael-kelty","agency" : "GSA","agency_full_name" : "U.S. General Services Administration","github" : "GeneralSyntaxAnomaly","branch" : "bc-archive-content-3",
    "filename" :"_index.md",
    
    "filepath" :"authors/michael-kelty/_index.md",
    "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/michael-kelty/_index.md",
    "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/michael-kelty/_index.md",
    "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/michael-kelty/",
    "items" : [{
        "title" :"Decoding public sentiment: Harnessing open data to gain insights into service delivery","deck" : "An analysis of High-Impact Service Provider (HISP) data","summary" : "Exploring High-Impact Service Provider performance through open source data analysis to enhance customer experience with federal services.","date" : "2023-10-30T10:00:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"michael-kelty" : "Michael Kelty"},"topics" : {
          
              "customer-experience" : "Customer experience",
              "user-experience" : "User experience"
              },"branch" : "bc-archive-content-3",
        "filename" :"2023-10-30-decoding-public-sentiment-harnessing-open-data-to-gain-insights-into-service-delivery.md",
        "filepath" :"authors/michael-kelty/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/michael-kelty/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/michael-kelty/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/10/30/decoding-public-sentiment-harnessing-open-data-to-gain-insights-into-service-delivery/"
    }]
}