/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/marietta-jelks/ Recent content on Digital.gov Hugo en-us /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/02/23/how-can-chatbots-improve-customer-experience/ Tue, 23 Feb 2021 14:30:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/02/23/how-can-chatbots-improve-customer-experience/ Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams! /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/03/24/press-or-say-1-usagov-expands/ Tue, 24 Mar 2020 18:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/03/24/press-or-say-1-usagov-expands/ <strong>In 2019, USA.gov received nearly half a million calls!</strong> To help callers get answers for basic questions more quickly, and to save money and free-up our contact center agents to handle more complicated questions, the USAGov Contact Center recently added more interactive voice response (IVR) messaging. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/07/23/american-tech-series-part-two-advancing-usercentric-design-in-government/ Tue, 23 Jul 2019 15:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/07/23/american-tech-series-part-two-advancing-usercentric-design-in-government/ In part two of this multi-part YouTube Live series, learn how User-centered design is a practice honed by the American tech industry /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/06/consumer-action-handbook-usability-case-study/ Fri, 06 Jun 2014 10:00:32 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/06/consumer-action-handbook-usability-case-study/ The Consumer Action Handbook is a guide to making smarter decisions with your money. It&rsquo;s print and online formats, available in English and Spanish, include a compilation of buying tips from across government agencies, updates on the latest scams, and a robust consumer contact directory.