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        "title" :"Press or Say 1: USAGov Expands Its Use of Interactive Voice Response","deck" : "<strong>In 2019, USA.gov received nearly half a million calls!</strong> Read about how they expanded their use of interactive voice response to better serve citizens and maximize their resources.","summary" : "<strong>In 2019, USA.gov received nearly half a million calls!</strong> To help callers get answers for basic questions more quickly, and to save money and free-up our contact center agents to handle more complicated questions, the USAGov Contact Center recently added more interactive voice response (IVR) messaging.","date" : "2020-03-24T18:00:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"marietta-jelks" : "Marietta Jelks"},"topics" : {
          
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        "title" :"Consumer Action Handbook \u0026#8211; Usability Case Study","summary" : "The Consumer Action Handbook is a guide to making smarter decisions with your money. It's print and online formats, available in English and Spanish, include a compilation of buying tips from across government agencies, updates on the latest scams, and a robust consumer contact directory.","date" : "2014-06-06T10:00:32-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tlowden" : "Tim Lowden","marietta-jelks" : "Marietta Jelks"},"topics" : {
          
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