Digital.gov /preview/gsa/digitalgov.gov/bc-archive-content-3/authors/katie-messner/ Recent content on Digital.gov Hugo en-us Creating Cross-Channel Experiences /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/11/18/creating-cross-channel-experiences/ Mon, 18 Nov 2013 10:40:09 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/11/18/creating-cross-channel-experiences/ One of the most important jobs for an organization is to think about the entire ecosystem of their brand and what the user experience is across each channel. Whether it is through accessing information on your site through various devices, calling a help line, engaging through social media, and/or having a face-to-face conversation, there may With Measurable Usability Goals – We All Score /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/10/28/with-measurable-usability-goals-we-all-score/ Mon, 28 Oct 2013 02:07:47 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/10/28/with-measurable-usability-goals-we-all-score/ Setting measurable usability goals will help your team to assess the performance of your site throughout development. Whether your assessment is at the beginning of the process, throughout iterative wireframe testing, after release, or all of the above, Looking at User Experience through Two Lenses /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/08/30/usability-and-accessibility-looking-at-user-experience-through-two-lenses/ Fri, 30 Aug 2013 08:31:17 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/08/30/usability-and-accessibility-looking-at-user-experience-through-two-lenses/ Usability and accessibility are slightly different lenses to assess user experience. It is possible to be strong in one area and weak in the other. Using either approach alone could result in an inaccurate view of your site’s user experience. Evaluating your website with both usability and accessibility in mind gives all users the best Improving the User Experience with the Usability.gov Reboot /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/07/30/improving-the-user-experience-with-the-usability-gov-reboot/ Tue, 30 Jul 2013 09:03:17 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/07/30/improving-the-user-experience-with-the-usability-gov-reboot/ Plan and analyze. Write and design. Test and refine. As Web Manager for Usability.gov, I have found that taking a user-centered approach is vital each time you improve or build a digital product, especially when the content is about improving user