/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/jherman/ Recent content on Digital.gov Hugo en-us /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/12/18/emerging-technology-leadership-series-laura-manley-harvard-technology-public-purpose-project/ Tue, 18 Dec 2018 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/12/18/emerging-technology-leadership-series-laura-manley-harvard-technology-public-purpose-project/ In this next installment of the Emerging Technology Leadership Series we will discuss with Laura Manley, director of Harvard TAPP, what agencies should know about better understanding and managing potential risks from promising emerging technologies. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/08/06/performance-goals-for-government-services-interagency-emerging-citizen-technology-meeting-aug-2018/ Mon, 06 Aug 2018 11:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/08/06/performance-goals-for-government-services-interagency-emerging-citizen-technology-meeting-aug-2018/ How agencies can align their emerging technology for government services programs with Cross-Agency Priority Goals (CAP Goals) on Performance.gov and other strategic priorities. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/07/30/emerging-technology-leadership-series-mina-hanna-ai-for-government-services/ Mon, 30 Jul 2018 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/07/30/emerging-technology-leadership-series-mina-hanna-ai-for-government-services/ Mina Hanna is the chair of the Institute of Electrical and Electronics Engineers’ (IEEE) Artificial Intelligence and Autonomous Systems Policy Committee. He will share what federal managers need to know to understand this increasingly complex and expanding field. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/06/08/funding-future-technology-modernization-fund-proposal-workshop/ Fri, 08 Jun 2018 10:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/06/08/funding-future-technology-modernization-fund-proposal-workshop/ GSA’s Emerging Citizen Technology Office (ECTO) and the Technology Modernization Fund Program Management Office (TMF PMO) are hosting an online workshop at GSA on June 8, 2018 to hands-on assist agencies with developing proposals for TMF that advance emerging technologies and programs that can improve our services and reduce costs for the American people today and in the coming years. Emerging technology solutions employed by agencies across government, combined with the operational rigor and funding of the Technology Modernization Fund (TMF), hold the potential to drive to incredible performance enhancements in public services. /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/05/22/an-overview-technology-modernization-fund-tmf/ Tue, 22 May 2018 12:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2018/05/22/an-overview-technology-modernization-fund-tmf/ The Technology Modernization Fund (TMF) Program Management Office and the GSA Emerging Citizen Technology Office (ECTO) are hosting a conversation to help agencies develop proposals for technology modernization projects. /preview/gsa/digitalgov.gov/bc-archive-content-3/2017/08/24/emerging-tech-and-open-data-for-a-more-open-and-accountable-government/ Thu, 24 Aug 2017 08:44:44 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2017/08/24/emerging-tech-and-open-data-for-a-more-open-and-accountable-government/ Open data and emerging technologies—including artificial intelligence and distributed ledgers, such as blockchain—hold vast potential to transform public services held back by bureaucracy and outdated IT systems. /preview/gsa/digitalgov.gov/bc-archive-content-3/2017/06/06/opening-public-services-to-artificial-intelligence-assistants/ Tue, 06 Jun 2017 14:02:20 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2017/06/06/opening-public-services-to-artificial-intelligence-assistants/ “Hey, Computer, how do I access my public services?” Citizens will soon be able to ask their Intelligent Personal Assistants (IPA) this question through an Emerging Citizen Technology open-sourced pilot program. The purpose of the initiative is to guide dozens of federal programs make public service information available through automated, self-service platforms for the home /preview/gsa/digitalgov.gov/bc-archive-content-3/2017/04/24/federal-pilot-to-integrate-public-services-into-intelligent-personal-assistants/ Mon, 24 Apr 2017 11:00:33 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2017/04/24/federal-pilot-to-integrate-public-services-into-intelligent-personal-assistants/ The demand for more automated, self-service access to United States public services, when and where citizens need them, grows each day—and so do advances in the consumer technologies like Intelligent Personal Assistants designed to meet those challenges. The U.S. General Services Administration’s (GSA) /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/11/30/sharing-public-service-visions-for-virtual-reality-and-artificial-intelligence/ Wed, 30 Nov 2016 12:00:46 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/11/30/sharing-public-service-visions-for-virtual-reality-and-artificial-intelligence/ I’m taking a break from sorting through dozens of concepts from federal agencies about how they want to use artificial intelligence and virtual reality for citizens in the coming months in order to share with you just some of these groundbreaking initiatives of tomorrow that can be explored at a DigitalGov University workshop this week. /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/26/gsa-launches-new-ai-virtual-reality-and-authentication-programs/ Wed, 26 Oct 2016 10:00:17 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/10/26/gsa-launches-new-ai-virtual-reality-and-authentication-programs/ Today we’re launching three new initiatives powered by GSA Digital Communities that leap federal agencies ahead on some of the most innovative new capabilities becoming available to our programs — Artificial Intelligence, Virtual/Augmented Reality, and the U.S. Digital Registry. These new Communities and portal are products of inter-agency collaboration and our shared commitment pushing the /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/07/12/catch-the-mall-with-pokemon-and-public-services/ Tue, 12 Jul 2016 15:58:53 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2016/07/12/catch-the-mall-with-pokemon-and-public-services/ “… I have never seen so many people of all ages walking around our civic spaces and small businesses interacting as I have this morning. Teens catching them. People catching them in line for coffee. Moms outsmarting their kids. Local youths teaching my toddler how to throw a ball. Full grown adults. Marines. Kids on /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/12/18/once-upon-a-foia-request-how-you-can-open-public-records/ Fri, 18 Dec 2015 03:14:27 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/12/18/once-upon-a-foia-request-how-you-can-open-public-records/ Like many of you, we watched with great interest this week when a citizen submitted a Freedom of Information Act (FOIA) request to the Federal Bureau of Investigation (FBI) asking them to release to the public Wu-Tang Clan’s album, Once Upon a Time in Shaolin. While official sources explain that the desired outcome is not possible /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/29/empowering-the-voice-of-citizens-at-core-of-gsa-open-government/ Thu, 29 Oct 2015 10:19:09 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/29/empowering-the-voice-of-citizens-at-core-of-gsa-open-government/ We are proud to announce our commitment to the third U.S. National Action Plan for Open Government, released this week at the Open Government Partnership (OGP) Global Summit in Mexico City, Mexico, /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/25/digitalgov-podcast-the-secrets-behind-cia-social-media/ Tue, 25 Aug 2015 10:00:43 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/25/digitalgov-podcast-the-secrets-behind-cia-social-media/ The Central Intelligence Agency launched their Twitter account with the second most retweeted inaugural post in the platform’s history. /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/20/facts-on-the-federal-compatible-terms-of-service-agreement-for-yelp/ Thu, 20 Aug 2015 02:59:39 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/20/facts-on-the-federal-compatible-terms-of-service-agreement-for-yelp/ We’ve been excited to see the outpouring of interest this week in response to Yelp’s decision to amend their terms of service for official government use, a clear message that citizens want more ways to ensure their voices are heard by the public programs that serve them. Yelp is just one of dozens of platforms /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/07/five-star-customer-experience-in-public-service-with-yelp/ Fri, 07 Aug 2015 13:16:06 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/07/five-star-customer-experience-in-public-service-with-yelp/ Adding customer satisfaction ratings and reviews to public services just got easier now that Yelp offers a terms of service for official government use. Yelp, a Web and mobile-based user review platform, hosts insights from “real people /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/06/05/monthly-theme-building-evaluating-and-improving-government-services-through-social-media/ Fri, 05 Jun 2015 14:56:52 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/06/05/monthly-theme-building-evaluating-and-improving-government-services-through-social-media/ While examples of government social media content may initially seem like mere fun, the potential of applied social data to build, evaluate and improve diverse citizen services is only increasing. /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/24/sharing-the-essentials-of-animated-gifs-for-public-services/ Fri, 24 Apr 2015 13:33:00 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/24/sharing-the-essentials-of-animated-gifs-for-public-services/ Animated gifs are increasingly found throughout the digital experience of today’s users. /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/30/on-the-spot-must-have-ifttt-recipes-for-government/ Mon, 30 Mar 2015 03:48:29 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/30/on-the-spot-must-have-ifttt-recipes-for-government/ Ever since we announced IFTTT was available for federal use, dozens of ideas have been shared for how program managers can use the tool to increase their productivity. I asked some API enthusiasts in the SocialGov community which of their /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/12/ifttt-combines-social-media-mobile-and-internet-of-things-for-government/ Thu, 12 Feb 2015 16:20:56 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/12/ifttt-combines-social-media-mobile-and-internet-of-things-for-government/ The newest addition to the federal government’s social media utility belt may also be one of its most powerful, as IFTTT (as in “If This Then That”) combines 166 channels like Twitter, Android and iOS Location and RSS into “recipes” that can integrate government social media, data, location-based services /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/05/u-s-public-participation-playbook-open-for-coders-and-designers-on-github/ Thu, 05 Feb 2015 11:47:52 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/05/u-s-public-participation-playbook-open-for-coders-and-designers-on-github/ We released the United States Public Participation Playbook this week, a new open resource agencies can use to evaluate and build better programs that give a voice to the people they serve—and the response was fantastic. Public servants and citizens around the world have shared it, and already are contributing new ideas that build from /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/27/new-inter-agency-social-media-cyber-vandalism-toolkit-launched/ Tue, 27 Jan 2015 13:19:13 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/27/new-inter-agency-social-media-cyber-vandalism-toolkit-launched/ A new toolkit developed by more than a dozen government managers and representatives from major social media platforms, will help agencies evaluate and improve security of their programs to ensure they are better prepared for emerging challenges. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit/ Tue, 27 Jan 2015 01:09:20 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit/ Cyber-vandalism presents a serious challenge to online-based communication tools. This document provides guidance and security practices to federal, state, and local government employees. Suggestions and resources prepare users to respond to cyber-hijacking. /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/31/big-in-socialgov-in-2014-services-access-and-participation/ Wed, 31 Dec 2014 14:25:53 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/31/big-in-socialgov-in-2014-services-access-and-participation/ Social media for public service is a diverse field that uses platforms and data from both the private and public sectors to improve citizen services, make them easier to access and deliver them more cost effectively. /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/17/3rd-u-s-public-participation-playbook-draft-released-this-month/ Wed, 17 Dec 2014 17:19:13 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/17/3rd-u-s-public-participation-playbook-draft-released-this-month/ The new third draft of the U.S. Public Participation Playbook continues to incorporate changes proposed from more than 100 suggestions submitted via public comment aimed at measuring the performance and improving the development of government programs. It takes the 13 initial “plays” from rough brainstorming and collaborations to a more refined, action-focused presentation that will help contributors understand and identify opportunities /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/08/2nd-u-s-public-participation-playbook-draft-responds-to-public-contributions/ Mon, 08 Dec 2014 06:14:07 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/08/2nd-u-s-public-participation-playbook-draft-responds-to-public-contributions/ The new second draft of the U.S. Public Participation Playbook incorporates changes that were proposed from nearly 100 suggestions submitted after the first week of public comment, with more improvements to come. We still need your contributions /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/25/help-shape-public-participation/ Tue, 25 Nov 2014 14:29:05 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/11/25/help-shape-public-participation/ Public participation—where citizens help shape and implement government programs—is a foundation of open, transparent, and engaging government services. From emergency management and regulatory development to science and education, better and more meaningful engagement with those /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/19/white-house-socialgov-summit-aims-to-improve-open-data-innovation/ Tue, 19 Aug 2014 11:00:59 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/19/white-house-socialgov-summit-aims-to-improve-open-data-innovation/ More than 100 digital engagement and open data managers from across government met with leaders in the private sector startup community August 7 at the White House for a summit on integrating our digital services with public participation to create more /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/improving-the-accessibility-of-social-media-in-government/ Wed, 16 Jul 2014 02:50:38 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/improving-the-accessibility-of-social-media-in-government/ Government agencies are increasingly using social media to engage with citizens, share information and deliver services more quickly and effectively than ever before. But as social content, data and platforms become more diverse, agencies have a responsibility to ensure these digital services are accessible to all citizens, including people with disabilities. /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-social-media-accessibility-toolkit-hackpad/ Mon, 30 Jun 2014 09:18:30 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-social-media-accessibility-toolkit-hackpad/ The following contains the shared document for the development of the Social Media Policy Toolkit, a shared service of the Federal Social Media Community of Practice lead by teams including The Department of Labor’s Office of Disability Employment Policy. /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/30/u-s-gov-releases-new-collaborative-social-media-services/ Mon, 30 Jun 2014 05:30:47 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/30/u-s-gov-releases-new-collaborative-social-media-services/ The Federal #SocialGov Community, a collective of almost 700 digital engagement managers from more than 120 government agencies, marked the 2nd anniversary of our program by releasing a suite of new collaborative services to help us better work together and with partners in /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/09/facebook-increases-public-service-verification-to-improve-citizen-engagement-2/ Mon, 09 Jun 2014 02:32:35 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/09/facebook-increases-public-service-verification-to-improve-citizen-engagement-2/ Facebook is now the first social media platform to start verifying all federal government pages with their signature blue checkmark using the Federal Social Media Registry API. The Federal Social Media Registry provides the singular source that allows social media platforms to quickly collect real government accounts—emphasizing the critical need to ensure the trust, quality and /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/19/sign-up-for-digitalgov-citizen-services-summit-friday-may-30/ Mon, 19 May 2014 03:03:16 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/19/sign-up-for-digitalgov-citizen-services-summit-friday-may-30/ We won’t build the government of the 21st century by drawing within the lines. We don’t have to tell you the hard work of building a digital government doesn’t exist in a vacuum or a bubble. Show us social media without mobile, Web without data and user experience without APIs. You can’t? That’s right—in reality, /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/22/government-social-media-isnt-lagging-its-different-and-thats-good/ Tue, 22 Apr 2014 16:30:34 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/22/government-social-media-isnt-lagging-its-different-and-thats-good/ Social Media tools, trends and algorithms come and go, but federal managers continue to see improvements in their digital engagement initiatives when they put citizens at the center of their programs. /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/03/27/gsa-introduces-news-genius-to-decode-government-web/ Thu, 27 Mar 2014 08:00:20 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/03/27/gsa-introduces-news-genius-to-decode-government-web/ The federal government can now unlock the collaborative genius of citizens and communities to make public services easier to access and understand with a new free social media platform launched by GSA today at the Federal #SocialGov Summit on Entrepreneurship and Small Business. /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/18/state-of-the-socialgov-2014/ Tue, 18 Feb 2014 04:09:21 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/18/state-of-the-socialgov-2014/ If the silos and barriers that separated our programs are smashed, what could we do to realize the full potential of innovation in public service? Whether you’re a citizen who needs better access to services, an entrepreneur looking to spark innovation in the marketplace, or a public servant who wants to get your mission done /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/10/managing-measuring-and-archiving-with-hootsuite/ Mon, 10 Feb 2014 03:20:04 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/10/managing-measuring-and-archiving-with-hootsuite/ Federal workers need to know more in social media than just how to send a tweet. Among other things, you also need to manage multiple accounts across platforms and languages; measure and report performance; and archive posts and comments for the public record. We dispelled the notion that technology limits agencies from tackling these challenges /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/31/instameets-combine-in-person-and-digital-engagement/ Fri, 31 Jan 2014 15:23:51 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/31/instameets-combine-in-person-and-digital-engagement/ Federal agencies continue to look for better ways to combine the benefits of online engagement and in-person action — Instameets can achieve this strategic goal by using Instagram with meetups to amplify the vision of your mission. Katie Harbath, /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/28/innovation-means-more-better-cost-effective-digital-training/ Tue, 28 Jan 2014 03:02:41 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/28/innovation-means-more-better-cost-effective-digital-training/ SocialGov Summits bring together agencies from across government to share and learn how we can improve digital services to make services more effective and cost efficient. /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/10/updating-blog-comment-policies/ Fri, 10 Jan 2014 06:00:07 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/10/updating-blog-comment-policies/ The difference between only distributing an online press release and opening up the benefits from a blogging community can be found in how your agency encourages and manages comments and engagement. An easily-referenced comment policy lets authors and contributors know what your agency’s guidelines are in order /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/10/advancing-forward-best-of-social-media-in-2013-and-beyond/ Fri, 10 Jan 2014 05:42:11 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/10/advancing-forward-best-of-social-media-in-2013-and-beyond/ It was a very good year, as Frank Sinatra sang, in the field of social media for the federal government. Advances were made not only in the technologies applied by agencies, but also the policies and strategies that unlock their potential to improve services and reduce costs. I’d like to share with you just some /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/12/20/best-week-ever-in-socialgov-december-edition/ Fri, 20 Dec 2013 09:42:53 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/12/20/best-week-ever-in-socialgov-december-edition/ (This is the next installment of an ongoing series charting the programs, events and people that make the emerging field of social media and data in government an exciting place to serve the public. Agencies are encouraged to submit their own stories for this travelogue of digital innovation.) From /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/12/19/facebook-news-feed-algorithm-update-what-you-need-to-know/ Thu, 19 Dec 2013 12:47:48 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/12/19/facebook-news-feed-algorithm-update-what-you-need-to-know/ Facebook announced they are refining their algorithm this week to better identify and promote quality news content. This can and will affect your strategic performance, but what exactly makes “quality” content and how can your agency ensure they are on the winning side of this adjustment? We talked with Facebook about the changes, and the bottom /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/11/19/next-socialgov-summit-using-social-media-to-promote-challenge-and-prize-competitions/ Tue, 19 Nov 2013 09:39:30 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/11/19/next-socialgov-summit-using-social-media-to-promote-challenge-and-prize-competitions/ A public prize spurred Charles Lindbergh to fly across the Atlantic, and this week social media managers across government will help a new generation of prize competitions take flight. These sessions aren’t just for social media managers who have held a challenge or are /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/10/17/hosting-successful-federal-twitter-chats/ Thu, 17 Oct 2013 14:11:31 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/10/17/hosting-successful-federal-twitter-chats/ One way to leverage Twitter, beyond the basics of sending messages and engaging in dialogue, is to organize a Town Hall discussion, or Twitter chat. New guidance on preparing a live chat is now available, and we need your agencies to contribute your own policies /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/10/16/twitter-chats-for-federal-agencies/ Wed, 16 Oct 2013 12:10:18 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/10/16/twitter-chats-for-federal-agencies/ A Twitter town hall, or Twitter chat, is an event where agencies invite public engagement for a scheduled time period during which users can ask questions or find out more information about a topic via Twitter, much like a webinar. The questions are tagged /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/30/best-week-ever-in-socialgov-week-2/ Mon, 30 Sep 2013 02:58:09 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/30/best-week-ever-in-socialgov-week-2/ (This is the second installment of an ongoing series charting the programs, events and people that make the emerging field of social media and data in government From where I sit, I think we just had a great week in #socialgov. From a sold-out international forum that demonstrated how we can use free tools to /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/18/best-week-in-socialgov-ever-week-1/ Wed, 18 Sep 2013 10:39:52 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/18/best-week-in-socialgov-ever-week-1/ (This is the first installment of an ongoing series charting the programs, events and people that make the emerging field of social media and data in government an exciting place to serve the public. Agencies are encouraged to submit their own stories for this travelogue of digital innovation.) From where I sit, I think we /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/08/13/socialgov-summit-diagnoses-viral-gov/ Tue, 13 Aug 2013 18:20:21 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/08/13/socialgov-summit-diagnoses-viral-gov/ Agencies discuss how to make social media programs more sharable and engaging. /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/06/12/take-your-social-media-program-from-rags-to-riches/ Wed, 12 Jun 2013 08:55:54 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/06/12/take-your-social-media-program-from-rags-to-riches/ Are you a small or even one-deep government social media team who wonders how with limited resources you can still deliver the program citizens need? Do you have a larger team but still want to know how you can roll up your sleeves and make a change? If either /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/04/25/government-must-respond-rapidly-to-social-media-hacking/ Thu, 25 Apr 2013 13:25:31 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/04/25/government-must-respond-rapidly-to-social-media-hacking/ The hacking of an Associated Press news account on Twitter this week, and its fallout, underscored the need for agencies /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/04/19/social-media-metrics-for-federal-agencies/ Fri, 19 Apr 2013 11:45:50 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/04/19/social-media-metrics-for-federal-agencies/ Social media is transforming how government engages with citizens and how it delivers service. Agencies are using social media to share information and deliver service more quickly and effectively than ever before. Increasingly, these tools are also being used for predictive and sentiment analysis—using the vast /preview/gsa/digitalgov.gov/bc-archive-content-3/2012/11/30/socialgov-summit-highlights-accessibility-challenges/ Fri, 30 Nov 2012 01:58:51 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2012/11/30/socialgov-summit-highlights-accessibility-challenges/ The recent #SocialGov Summit on accessibility of government social media raised emerging issues faced by agencies in their effort to make sure the information citizens need is communicated to them when and how they need it. /preview/gsa/digitalgov.gov/bc-archive-content-3/2012/10/19/feds-shed-light-on-dark-social/ Fri, 19 Oct 2012 02:05:46 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2012/10/19/feds-shed-light-on-dark-social/ “Dark Social” media took the web by storm this week, unveiling to many the shadows in measuring your social media impact. This accounts for the majority of your traffic and yet lives untraced where standard metrics fear to tread (or simply cannot) — places like email and instant /preview/gsa/digitalgov.gov/bc-archive-content-3/2012/02/19/social-data-unlocked-next-generation-services/ Sun, 19 Feb 2012 01:44:51 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2012/02/19/social-data-unlocked-next-generation-services/ Today at the Social Gov Summit for Social Media Week DC, we’ll showcase two new initiatives for citizens, agencies and small businesses that help unlock the full potential of social data for the next generation of government services and engagement.