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      <title>Delivering a digital-first public experience: One agency&#39;s plan</title>
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      <description>Learn how the U.S. General Services Administration is tackling the 100+ requirements of OMB memo M-23-22, Delivering a Digital-First Public Experience.</description>
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      <pubDate>Wed, 07 Aug 2024 00:00:00 +0000</pubDate>
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      <description>OMB Memo M-23-22 discourages the use of pop-ups and modals. GSA IT updated security policies so that IT warning banners are presented less intrusively to users.</description>
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      <title>How to conduct a project reflection</title>
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      <description>Use this template, shared at the 2024 Spring Community Summit, to improve your own service delivery.</description>
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      <title>Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 2)</title>
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      <pubDate>Wed, 29 Nov 2023 08:02:00 -0500</pubDate>
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      <description>A GSA SmartPay product owner shares his experiences as a first-time product owner in a government agile development project.</description>
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