Digital.gov /preview/gsa/digitalgov.gov/bc-archive-content-3/authors/isabel-izzy-metzger/ Recent content on Digital.gov Hugo en-us Unsolicited data: A valuable resource for digital customer experience enhancement /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/25/unsolicited-data-a-valuable-resource-for-digital-customer-experience-enhancement/ Tue, 25 Jun 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/25/unsolicited-data-a-valuable-resource-for-digital-customer-experience-enhancement/ Optimizing federal service touchpoints involves analyzing both actively-sought and spontaneous feedback, introducing new metrics and data points. Amplifying customer voices /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/12/19/amplifying-customer-voices/ Tue, 19 Dec 2023 17:38:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/12/19/amplifying-customer-voices/ Understand how to use natural language processing and advanced analytics to gain insights on high-impact service performance and survey design.