{
    "version" : "https://jsonfeed.org/version/1",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/",
    "content" : "author",
    "type" : "list",
    "count" : "2","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/isabel-izzy-metzger/index.json","profile_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/isabel-izzy-metzger/","display_name" : "Isabel (Izzy) Metzger","first_name" : "Isabel","last_name" : "Metzger","pronoun" : "She, her","slug" : "isabel-izzy-metzger","agency" : "GSA","agency_full_name" : "U.S. General Services Administration","github" : "izzykayu","branch" : "bc-archive-content-3",
    "filename" :"_index.md",
    
    "filepath" :"authors/isabel-izzy-metzger/_index.md",
    "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/isabel-izzy-metzger/_index.md",
    "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/isabel-izzy-metzger/_index.md",
    "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/isabel-izzy-metzger/",
    "items" : [{
        "title" :"Unsolicited data: A valuable resource for digital customer experience enhancement","summary" : "Optimizing federal service touchpoints involves analyzing both actively-sought and spontaneous feedback, introducing new metrics and data points.","date" : "2024-06-25T00:00:00Z","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"isabel-izzy-metzger" : "Isabel (Izzy) Metzger"},"topics" : {
          
              "analytics" : "Analytics",
              "user-experience" : "User experience"
              },"branch" : "bc-archive-content-3",
        "filename" :"2024-06-25-unsolicited-data-a-valuable-resource-for-digital-customer-experience-enhancement.md",
        "filepath" :"authors/isabel-izzy-metzger/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/isabel-izzy-metzger/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/isabel-izzy-metzger/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2024/06/25/unsolicited-data-a-valuable-resource-for-digital-customer-experience-enhancement/"
    },{
        "title" :"Amplifying customer voices","deck" : "A guide to natural language processing in customer experience data analysis","summary" : "Understand how to use natural language processing and advanced analytics to gain insights on high-impact service performance and survey design.","date" : "2023-12-19T17:38:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"isabel-izzy-metzger" : "Isabel (Izzy) Metzger"},"topics" : {
          
              "customer-experience" : "Customer experience",
              "product-and-project-management" : "Product and project management",
              "software-engineering" : "Software engineering"
              },"branch" : "bc-archive-content-3",
        "filename" :"2023-12-19-amplifying-customer-voices.md",
        "filepath" :"authors/isabel-izzy-metzger/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/isabel-izzy-metzger/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/isabel-izzy-metzger/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2023/12/19/amplifying-customer-voices/"
    }]
}