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"title" :"Senior Executives Part 2: Work Outside the Traditional Hierarchy To Set up an Initiative for Success","deck" : "Senior Executives Part 2: Work Outside the Traditional Hierarchy To Set up an Initiative for Success—In order to ultimately succeed at delivering human-centered software, two critical groups need to work closely together: the product team and a champions group. This is part two in a series on how senior executives and tech teams can be better allies.","summary" : "In order to ultimately succeed at delivering human-centered software, two critical groups need to work closely together: the product team and a champions group. This is part two in a series on how senior executives and tech teams can be better allies.","date" : "2022-08-02T15:31:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"digitalgov-team" : "Digital.gov Team"},"topics" : {
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"title" :"What is Customer Experience?","deck" : "What is Customer Experience?—With the new Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government (Executive Order 14058), customer experience (CX) has become a buzzword in the federal government. Let’s take a look at what it is.","date" : "2022-06-21T13:18:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"digitalgov-team" : "Digital.gov Team"},"topics" : {
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"title" :"USAGov Content Design Team: 2021 Highlights","deck" : "USAGov Content Design Team: 2021 Highlights—Our mission at USAGov and USAGov en Español is to make it easy for anyone to find and understand the government information they need. We’re excited about what we accomplished in 2021; we connected with the public 117 million times through our websites, social media, email, and phone and chat contact center support. And with our “data first” mindset, we’re more confident that our content is addressing our users’ needs.","date" : "2022-05-10T14:31:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"digitalgov-team" : "Digital.gov Team"},"topics" : {
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"title" :"Why We Created a Troubleshooting Guide","deck" : "Why We Created a Troubleshooting Guide—The Open Data, Design, and Development team at the U.S. Department of the Interior added a troubleshooting guide to accompany contact information on onrr.gov. This is their process.","date" : "2022-04-20T11:55:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"digitalgov-team" : "Digital.gov Team"},"topics" : {
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"title" :"Document Accessibility: Getting From 5,000 to 0","deck" : "Document Accessibility: Getting From 5,000 to 0—Our approach to making 5,000 documents on onrr.gov accessible. We’re steadily making progress towards getting all of our documents 508 compliant. It seemed like an insurmountable challenge, but with a little bit of prioritization and coordination, we’re chipping away at the incompliant debt we had accumulated.","date" : "2021-09-03T11:48:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"digitalgov-team" : "Digital.gov Team"},"topics" : {
"accessibility" : "Accessibility"
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"title" :"A Better DigitalGov","deck" : "We’re going to try something new here","summary" : "We’re going to try something new here, something better.","date" : "2017-11-14T14:05:00-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jeremyzilar" : "Jeremy Zilar","digitalgov-team" : "Digital.gov Team"},"branch" : "bc-archive-content-3",
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"title" :"New ITIF Report Inspires a Closer Look at Website Performance and Security—Here Is Where to Begin","summary" : "The Information Technology & Innovation Foundation (ITIF) recently published a report, Benchmarking U.S. Government Websites, that looks at the performance, security, and accessibility of the top 297 government websites.","date" : "2017-03-24T11:02:04-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"digitalgov-team" : "Digital.gov Team"},"topics" : {
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"title" :"DigitalGov Readers and Subscribers: We Want to Talk to You (Again)","summary" : "We at DigitalGov want to hear more about you – your job, your role, the challenges you face — all of it — as you work to deliver more secure, effective, and reliable digital services for the public.","date" : "2017-03-08T01:19:51-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"digitalgov-team" : "Digital.gov Team"},"topics" : {
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