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        "title" :"Redesigning with Customer Feedback: Child Support Enforcement Usability Case Study","summary" : "The Federal Office of Child Support Enforcement at the Administration for Children and Families had a visually appealing website after an agency-wide redesign of program websites. The problem: Key stakeholders complained they could no longer easily find needed information. Their feedback prompted us to facilitate a UX-minded focus group to recommend improvements that met both users’ business needs and the redesign goals.","date" : "2014-08-19T01:00:49-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"crystal-peeler" : "Crystal Peeler"},"topics" : {
          
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