/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/coqui-aspiazu/ Recent content on Digital.gov Hugo en-us /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/17/states-shareamerica-takes-a-very-social-approach/ Fri, 17 Jul 2015 10:00:59 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/17/states-shareamerica-takes-a-very-social-approach/ Social media is front and center at Share.America.gov, a U.S. Department of State site managed by the Bureau of International Information Programs, that describes itself as a “platform for sharing compelling stories and images that spark discussion and debate on important topics like democracy, freedom of expression, innovation, entrepreneurship, education, and the role of civil society.” /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/21/digitalgov-citizen-services-summit-2015-open-innovation-and-collaboration/ Thu, 21 May 2015 15:27:26 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/21/digitalgov-citizen-services-summit-2015-open-innovation-and-collaboration/ At the 2015 DigitalGov Citizen Services Summit, U.S. Chief Technology Officer Megan Smith challenged all techies in government to help solve problems and be part of decision-making at the highest levels of government in her opening remarks. /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/12/sites-shares-its-path-to-improve-the-customer-experience/ Tue, 12 May 2015 13:00:25 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/12/sites-shares-its-path-to-improve-the-customer-experience/ As the product manager of Sites, my job is to make sure that our service delivers what we offer: provide an easy, fast and cost‐effective solution for federal agencies that want to create a secure government website to reach the public. With 40 websites that are currently live or in active development, our program is /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/28/4-decades-of-evolving-technology-in-federal-contact-centers/ Tue, 28 Apr 2015 11:10:38 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/28/4-decades-of-evolving-technology-in-federal-contact-centers/ For more than 40 years, Warren Snaider has been working at the General Services Administration providing government information to the public. A Senior Federal Information Specialist, Snaider has witnessed government contact centers evolve as technology has changed the way people communicate and access information. Snaider first joined the Federal Information Center in Sacramento in 1972.