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        "title" :"How People Learn to Navigate Government Services","summary" : "This is part three of a series detailing the findings of a team of researchers from 18F and the General Services Administration who studied broad trends in people’s perceptions of and interactions with the government. You can find the introduction to the series on our website and a complete pdf of the research findings on","date" : "2016-03-03T14:43:04-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"colin-macarthur" : "Colin MacArthur","carolyn-dew" : "Carolyn Dew","john-yuda" : "John Yuda"},"topics" : {
          
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        "title" :"Informing the Future of the Federal Front Door","summary" : "In our last post, we introduced the Federal Front Door project and briefly described a six-week discovery phase, in which we set out to better understand how the general public feels about and interacts with the federal government, so that we can design and build products that improve people’s experience across government agencies. We think","date" : "2016-03-01T11:10:06-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"colin-macarthur" : "Colin MacArthur","carolyn-dew" : "Carolyn Dew","michelle-chronister" : "Michelle Chronister","john-yuda" : "John Yuda"},"topics" : {
          
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