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        "title" :"Need Help Responding to Facebook \u0026 Twitter Questions? Use Your Contact Center Customer Service Experts","summary" : "Government agencies are always looking for better ways to connect with their audiences while making more effective use of existing (or shrinking) resources. To that end, many agencies—including ours, the National Cancer Institute—have begun to use social media platforms to help serve the communications mission. As these tools have become more widely used, NCI’s Contact","date" : "2014-04-30T10:00:49-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"candace-maynard" : "Candace Maynard"},"topics" : {
          
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