/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/brenda-wensil/ Recent content on Digital.gov Hugo en-us /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/27/studentaid-gov-using-data-to-empower-borrowers/ Wed, 27 May 2015 13:10:12 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/27/studentaid-gov-using-data-to-empower-borrowers/ It’s been a while, but in previous posts, I described what we’ve learned from operating StudentAid.gov, the U.S. Department of Education’s Office of Federal Student Aid website created to educate students and borrowers about the federal student aid programs and process and help them make informed decisions about financing college and career school. We first /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/13/studentaid-govs-1st-year-what-weve-learned-and-where-were-going/ Fri, 13 Sep 2013 18:39:05 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/13/studentaid-govs-1st-year-what-weve-learned-and-where-were-going/ Guest post by Brenda Wensil, Chief Customer Experience Officer for Federal Student Aid. Established in late 2010, FSA’s Customer Experience Office is responsible for identifying, measuring and reporting customer expectations and satisfaction with the financial aid services and products offered at Federal Student Aid. In my last post, /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/06/studentaid-gov-improving-the-college-financing-experience/ Fri, 06 Sep 2013 15:42:06 -0400 /preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/06/studentaid-gov-improving-the-college-financing-experience/ Guest post by Brenda Wensil, Chief Customer Experience Officer for Federal Student Aid (FSA). Established in late 2010, FSA’s Customer Experience Office is responsible for identifying, measuring and reporting customer expectations and satisfaction with the financial aid services and products offered at Federal Student Aid. The launch of StudentAid.gov in July 2012,