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    "count" : "3","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/brenda-wensil/index.json","profile_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/brenda-wensil/","display_name" : "Brenda Wensil","first_name" : "Brenda","last_name" : "Wensil","slug" : "brenda-wensil","email" : "Brenda.Wensil@ed.gov","bio" : "Brenda Wensil is the Chief Customer Experience Officer for Federal Student Aid (FSA). Established in late 2010, FSA’s Customer Experience Office is responsible for identifying, measuring and reporting customer expectations and satisfaction with the financial aid services and products offered at Federal Student Aid.","branch" : "bc-archive-content-3",
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        "title" :"StudentAid.gov: Using Data to Empower Borrowers","summary" : "It’s been a while, but in previous posts, I described what we’ve learned from operating StudentAid.gov, the U.S. Department of Education’s Office of Federal Student Aid website created to educate students and borrowers about the federal student aid programs and process and help them make informed decisions about financing college and career school. We first","date" : "2015-05-27T13:10:12-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"brenda-wensil" : "Brenda Wensil"},"topics" : {
          
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        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/27/studentaid-gov-using-data-to-empower-borrowers/"
    },{
        "title" :"StudentAid.gov\u0026#8217;s 1st Year: What We\u0026#8217;ve Learned and Where We\u0026#8217;re Going","summary" : " Guest post by Brenda Wensil, Chief Customer Experience Officer for Federal Student Aid.  Established in late 2010, FSA’s Customer Experience Office is responsible for identifying, measuring and reporting customer expectations and satisfaction with the financial aid services and products offered at Federal Student Aid. In my last post,","date" : "2013-09-13T18:39:05-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"brenda-wensil" : "Brenda Wensil"},"topics" : {
          
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              "research" : "Research",
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        "filename" :"2013-09-13-studentaid-govs-1st-year-what-weve-learned-and-where-were-going.md",
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        "title" :"StudentAid.gov: Improving the College Financing Experience","summary" : "Guest post by Brenda Wensil, Chief Customer Experience Officer for Federal Student Aid (FSA).  Established in late 2010, FSA’s Customer Experience Office is responsible for identifying, measuring and reporting customer expectations and satisfaction with the financial aid services and products offered at Federal Student Aid.  The launch of StudentAid.gov in July 2012,","date" : "2013-09-06T15:42:06-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"brenda-wensil" : "Brenda Wensil"},"topics" : {
          
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        "filename" :"2013-09-06-studentaid-gov-improving-the-college-financing-experience.md",
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        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/06/studentaid-gov-improving-the-college-financing-experience/"
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