Digital.gov /preview/gsa/digitalgov.gov/bc-archive-content-3/authors/ben-peterson/ Recent content on Digital.gov Hugo en-us Build Sites to Address the Entire User Journey /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/06/16/build-sites-address-entire-user-journey/ Tue, 16 Jun 2020 15:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/06/16/build-sites-address-entire-user-journey/ This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services. Improving the Experience of Federal Grant Reporting /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/01/28/improving-experience-federal-grant-reporting/ Tue, 28 Jan 2020 15:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/01/28/improving-experience-federal-grant-reporting/ The 10x Federal Grant Reporting project team at GSA is investigating opportunities to make the grant reporting process more efficient. Dalia El-Shimy on Mixed Methods Design Research /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/02/27/dalia-elshimy-on-mixed-methods-design-research/ Wed, 27 Feb 2019 14:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2019/02/27/dalia-elshimy-on-mixed-methods-design-research/ How should designers collect data and how can they use that data to inform their work? Dalia El-Shimy, UX Research Lead at Shopify’s Montreal Office, will share how her team uses mixed methods research in support of its design decisions.