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    "count" : "68","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/awichman/index.json","profile_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/awichman/","display_name" : "Ashley Wichman","first_name" : "Ashley","last_name" : "Wichman","slug" : "awichman","email" : "ashley.wichman@gsa.gov","bio" : "Ashley Wichman is a Program Analyst in the [Technology Transformation Services](https://www.gsa.gov/tts) (TTS) at the [U.S. General Services Administration](https://www.gsa.gov/) (GSA) and is enthusiastic about helping teams work better together.","github" : "awichman","branch" : "bc-archive-content-3",
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        "title" :"Bringing Our Human(ity) to Work: 5 Ingredients for a Delightful Town Hall","deck" : "In this Bringing Our Human(ity) to Work series, we’re going to share what we believe are the best “meeting ingredients” for a variety of meeting experiences: large groups, teams, and small groups.","summary" : "How to design impactful and engaging Town Hall or large group meetings.","date" : "2020-06-30T10:00:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman","nina-bianchi" : "Nina Bianchi"},"topics" : {
          
              "communication" : "Communication",
              "content-strategy" : "Content strategy",
              "professional-development" : "Professional development"
              },"branch" : "bc-archive-content-3",
        "filename" :"2020-06-30-bringing-our-humanity-work-5-ingredients.md",
        "filepath" :"authors/awichman/_index.md",
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        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2020/06/30/bringing-our-humanity-work-5-ingredients/"
    },{
        "title" :"Go Beyond Coaching and Mentorship and Get Started as a Sponsor","deck" : "How to use your power, influence, and networks to help protégés in their long-term professional career development.","summary" : "One step beyond mentorship is another practice called sponsorship: action-orientated, deeply invested support that helps others in their long-term professional advancement.","date" : "2019-03-13T09:00:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "product-and-project-management" : "Product and project management",
              "professional-development" : "Professional development"
              },"branch" : "bc-archive-content-3",
        "filename" :"2019-03-13-go-beyond-coaching-mentorship-get-started-as-a-sponsor.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2019/03/13/go-beyond-coaching-mentorship-get-started-as-a-sponsor/"
    },{
        "title" :"Collaboration and Innovation, Beyond Government Borders","summary" : "How to start an innovation movement: Connect innovators with fellow innovators, and find more innovators to collaborate with.","date" : "2016-06-10T10:00:09-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "open-source" : "Open source",
              "professional-development" : "Professional development",
              "software-engineering" : "Software engineering"
              },"branch" : "bc-archive-content-3",
        "filename" :"2016-06-10-collaboration-and-innovation-beyond-government-borders.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/06/10/collaboration-and-innovation-beyond-government-borders/"
    },{
        "title" :"Storytelling in a Digital World","summary" : "The art of storytelling has been around since the dawn of mankind. Storytelling remains relevant today, and a recent effort by the Environmental Protection Agency (EPA) shows how agencies can use storytelling to showcase great projects while also teaching employees new communication strategies. Over the past year, Chris Reed, an environmental protection specialist in EPA’s","date" : "2016-05-06T10:00:58-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "content-strategy" : "Content strategy",
              "multimedia" : "Multimedia"
              },"branch" : "bc-archive-content-3",
        "filename" :"2016-05-06-storytelling-in-a-digital-world.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/06/storytelling-in-a-digital-world/"
    },{
        "title" :"How Gamification Can Break Down Bureaucracy and Address Real World Problems","summary" : "The world’s toughest challenges require out-of-the-box thinking. But how can agencies facilitate intentional, structured collaboration that leads to this thinking? Gamification. To address issues ranging from maritime piracy to Naval energy use to 3D printing, the Navy uses gamification via MMOWGLI, the Massive Multiplayer Online Wargame Leveraging the Internet. MMOWGLI is an online gaming platform that","date" : "2016-04-15T10:00:06-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "content-strategy" : "Content strategy",
              "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science",
              "product-and-project-management" : "Product and project management"
              },"branch" : "bc-archive-content-3",
        "filename" :"2016-04-15-how-gamification-can-break-down-bureaucracy-and-address-real-world-problems.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/04/15/how-gamification-can-break-down-bureaucracy-and-address-real-world-problems/"
    },{
        "title" :"DigitalGov Podcast: Behind the Scenes of the Social and Behavioral Science Team","summary" : "The Social and Behavioral Sciences Team (SBST) uses theories, research, and methods from the social and behavioral sciences to address and solve challenges faced by the public.","date" : "2016-04-04T10:00:15-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "human-centered-design" : "Human-centered design",
              "podcast" : "Podcast",
              "product-and-project-management" : "Product and project management",
              "research" : "Research",
              "user-experience" : "User experience"
              },"branch" : "bc-archive-content-3",
        "filename" :"2016-04-04-digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
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        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/04/04/digitalgov-podcast-behind-the-scenes-of-the-social-and-behavioral-science-team/"
    },{
        "title" :"The Benefits of Being Push-y: Reaching Your Audience Through Push Notifications","summary" : "Need to get in touch with your audience? Give them a little push. Push notifications allow agencies to connect with their audiences for immediate communication. The Office of Personnel Management’s OPM Alert app provides a real time look at the current operating status for federal offices in the Washington, DC, area and uses push technology","date" : "2016-02-23T13:00:27-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "mobile" : "Mobile"
              },"branch" : "bc-archive-content-3",
        "filename" :"2016-02-23-the-benefits-of-being-push-y-reaching-your-audience-through-push-notifications.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/02/23/the-benefits-of-being-push-y-reaching-your-audience-through-push-notifications/"
    },{
        "title" :"Making Your Agency Apps Secure","summary" : "Security and privacy are part of the six Mobile User Experience Guidelines developed by the MobileGov Community of Practice.","date" : "2016-01-21T13:21:09-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "mobile" : "Mobile",
              "security" : "Security"
              },"branch" : "bc-archive-content-3",
        "filename" :"2016-01-21-making-your-agency-apps-secure.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/01/21/making-your-agency-apps-secure/"
    },{
        "title" :"Why People Contribute to Federal Tech Projects (And How You Can Provide a Good Experience)","summary" : "Author’s note: Anyone can contribute to the development of the Open Opportunities platform via the project’s GitHub repository. The Open Opportunities program itself is only open to federal employees. Open, agile software development projects can improve government initiatives. As discussed in last week’s article on agile projects in government, the Open Opportunities platform has benefited","date" : "2016-01-14T10:00:56-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "open-source" : "Open source",
              "product-and-project-management" : "Product and project management",
              "professional-development" : "Professional development"
              },"branch" : "bc-archive-content-3",
        "filename" :"2016-01-14-why-people-contribute-to-federal-tech-projects-and-how-you-can-provide-a-good-experience.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/01/14/why-people-contribute-to-federal-tech-projects-and-how-you-can-provide-a-good-experience/"
    },{
        "title" :"What Are Your Customers Searching For?","summary" : "What are your agency’s website visitors looking for? Can they find it easily? How do you know? Search analytics provide valuable data that can positively affect an agency’s Web strategy. This topic was the focus of a recent webinar, Show Me the Data: Leveraging Analytics in DigitalGov Search. Dawn Pointer McCleskey, acting program manager for","date" : "2016-01-08T01:00:28-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "analytics" : "Analytics",
              "search" : "Search"
              },"branch" : "bc-archive-content-3",
        "filename" :"2016-01-08-what-are-your-customers-searching-for.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
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        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/01/08/what-are-your-customers-searching-for/"
    },{
        "title" :"How Agile Development Can Benefit Federal Projects","summary" : "Agile methods help agencies deliver projects and products more efficiently and effectively. The benefits aren’t limited to deliverables: Going agile can break down the silos that exist between and within agencies. And collaboration doesn’t need to end at the federal level—agile projects done in the open provide a way for the public to contribute to","date" : "2016-01-04T11:00:56-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "professional-development" : "Professional development"
              },"branch" : "bc-archive-content-3",
        "filename" :"2016-01-04-how-agile-development-can-benefit-federal-projects.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/01/04/how-agile-development-can-benefit-federal-projects/"
    },{
        "title" :"Challenges, Crowdsourcing, Citizen Science: What\u0026#8217;s the Dif?","summary" : "There’s more than one way to harness the wisdom of the crowd. In honor of December’s monthly theme, we’re diving into and defining the various ways that federal agencies use public contributions to meet real needs and fulfill important objectives. Crowdsourcing Two’s company, three’s a crowd—and getting input from many is crowdsourcing. A White House","date" : "2015-12-16T11:10:18-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "challenges-and-prize-competitions" : "Challenges and prize competitions",
              "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science",
              "innovation" : "Innovation"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-12-16-challenges-crowdsourcing-citizen-science-whats-the-dif.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/12/16/challenges-crowdsourcing-citizen-science-whats-the-dif/"
    },{
        "title" :"Trends on Tuesday: Facebook, TV and How to Reach Millennials and Hispanics","summary" : "How do you capture millennial and Hispanic eyes? Through their hands. (More specifically: their mobile devices, and the social apps within!). AdAge recently analyzed a study from Nielsen’s Homescan panel which found that in a typical month, 12.2% of millennials can only be reached through TV (looking at the top 10 networks only) versus 14.2%","date" : "2015-12-01T11:00:55-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "emerging-tech" : "Emerging tech",
              "mobile" : "Mobile",
              "social-media" : "Social media"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-12-01-trends-on-tuesday-facebook-tv-and-how-to-reach-millennials-and-hispanics.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/12/01/trends-on-tuesday-facebook-tv-and-how-to-reach-millennials-and-hispanics/"
    },{
        "title" :"Wherever You Go, There We Are: the Geolocation API","summary" : "No matter how you go mobile, you can meet your user’s needs. Recommendations based on location are plentiful, particularly on native apps. But don’t fret, agencies with mobile websites: you can also get in the location customization game. Geolocation is a W3C scripting API that can be used with JavaScript in Web browsers. In the","date" : "2015-11-23T13:00:37-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman","leo-yang" : "Leo Yang"},"topics" : {
          
              "application-programming-interface" : "Application programming interface",
              "mobile" : "Mobile"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-11-23-wherever-you-go-there-we-are-the-geolocation-api.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/11/23/wherever-you-go-there-we-are-the-geolocation-api/"
    },{
        "title" :"DigitalGov Summit Recap: Innovation Through Customer Experience","summary" : "A panel discussion at the 2015 DigitalGov Citizen Services Summit delved into customer experience (CX) work at three agencies with diverse missions.","date" : "2015-10-30T11:10:21-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "customer-experience" : "Customer experience",
              "product-and-project-management" : "Product and project management"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-10-30-digitalgov-summit-recap-innovation-through-customer-experience.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/30/digitalgov-summit-recap-innovation-through-customer-experience/"
    },{
        "title" :"DigitalGov Podcast: Bridging Content and Discovery Through DigitalGov Search","summary" : "Recently, search analyst Dawn McCleskey sat down with us to discuss the work of DigitalGov Search.","date" : "2015-10-30T01:12:28-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "podcast" : "Podcast",
              "search" : "Search"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-10-30-digitalgov-podcast-bridging-content-and-discovery-through-digitalgov-search.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/30/digitalgov-podcast-bridging-content-and-discovery-through-digitalgov-search/"
    },{
        "title" :"How Agencies Can Support Employee Professional Development","summary" : "Providing professional development for over 100,000 employees is no easy task. To build on the existing skills of their workforce, the U.S. Department of Agriculture (USDA) has piloted AgOpportunity, a program that matches USDA employees with projects that need their skills and interest. The idea for AgOpportunity came from the Partnership for Public Service’s Excellence","date" : "2015-10-09T10:00:09-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "professional-development" : "Professional development"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-10-09-how-agencies-can-support-employee-professional-development.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/09/how-agencies-can-support-employee-professional-development/"
    },{
        "title" :"Trends on Tuesday: The Rise of Apps, The Decline of TV","summary" : "Move over, 60 inch widescreens—for the first time ever, U.S. consumers are spending more time in mobile apps than on TV. An article from Flurry Insights, the blog for Yahoo’s mobile analytics service, covered the recent viewing trends. Apps are now the top media channel in the United States: on average, people spend 198 minutes on","date" : "2015-10-06T10:00:24-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "emerging-tech" : "Emerging tech",
              "mobile" : "Mobile"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-10-06-trends-on-tuesday-the-rise-of-apps-the-decline-of-tv.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/10/06/trends-on-tuesday-the-rise-of-apps-the-decline-of-tv/"
    },{
        "title" :"How OSTP Crowdsourced A Crowdsourcing Toolkit","summary" : "To promote crowdsourcing, one effective tool is, well, crowdsourcing. Today, the White House Office of Science and Technology Policy (OSTP) and the Federal Community of Practice for Crowdsourcing and Citizen Science (CCS) unveiled the Citizen Science and Crowdsourcing Toolkit. The toolkit contains information, resources, and best practices federal agencies can use to harness the power","date" : "2015-09-30T10:18:38-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "accessibility" : "Accessibility",
              "analytics" : "Analytics",
              "content-strategy" : "Content strategy",
              "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science",
              "product-and-project-management" : "Product and project management",
              "professional-development" : "Professional development",
              "search" : "Search"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-09-30-how-ostp-crowdsourced-a-crowdsourcing-toolkit.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/09/30/how-ostp-crowdsourced-a-crowdsourcing-toolkit/"
    },{
        "title" :"Trends on Tuesday: How Much Does It Cost to Go Mobile?","summary" : "A penny saved is a penny earned. But spending your pennies on mobile development is necessary to meet 21st century needs.","date" : "2015-09-29T01:00:08-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "emerging-tech" : "Emerging tech",
              "mobile" : "Mobile",
              "terms-of-service" : "Terms of service"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-09-29-trends-on-tuesday-how-much-does-it-cost-to-go-mobile.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/09/29/trends-on-tuesday-how-much-does-it-cost-to-go-mobile/"
    },{
        "title" :"Negotiating a Mobile Terms of Service Agreement","summary" : "In our personal lives, most of us barely pay attention to Terms of Service (TOS) agreements. But in our professional lives, as federal employees, mindlessly clicking through a TOS is not an option. The DigitalGov article Getting to Yes: Working with Vendors to Secure Terms of Service and Federal Friendly Pricing explored the legal dilemmas","date" : "2015-09-25T10:00:38-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "mobile" : "Mobile",
              "social-media" : "Social media",
              "terms-of-service" : "Terms of service"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-09-25-negotiating-a-mobile-terms-of-service-agreement.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/09/25/negotiating-a-mobile-terms-of-service-agreement/"
    },{
        "title" :"FAQs Done Right","summary" : "In the circle of Web content life, FAQ sections are an endangered species. We’ve previously discussed the relevance of FAQs: Should FAQs go extinct, or are they a useful tool in your content ecosystem? Kathryn Catania, Chief of the Plain Language and Content Division at the U.S. Citizenship and Immigration Services, encourages agencies to take","date" : "2015-09-04T10:00:35-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "communication" : "Communication",
              "plain-language" : "Plain language",
              "user-experience" : "User experience"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-09-04-faqs-done-right.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/09/04/faqs-done-right/"
    },{
        "title" :"DigitalGov Summit Recap: The Need for Change Agents, plus the Internet of Everything, from A to Z","summary" : "The Internet of Things is already here. How will we prepare for the Internet of Everything?","date" : "2015-08-26T10:00:11-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "emerging-tech" : "Emerging tech"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-08-26-digitalgov-summit-recap-the-need-for-change-agents-plus-the-internet-of-everything-from-a-to-z.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/26/digitalgov-summit-recap-the-need-for-change-agents-plus-the-internet-of-everything-from-a-to-z/"
    },{
        "title" :"An Innovation Framework That Delivers: The SunShot Catalyst Program","summary" : "Behind every great innovation is a team. And behind successful innovation teams are efficient tools, processes, and most importantly, people. The Department of Energy’s SunShot Initiative funds projects that make solar energy more affordable and accessible for Americans. As part of the initiative, the SunShot Catalyst open innovation program seeks to rapidly deliver solar solutions","date" : "2015-08-07T10:00:00-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "challenges-and-prize-competitions" : "Challenges and prize competitions",
              "innovation" : "Innovation",
              "open-data" : "Open data"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-08-07-an-innovation-framework-that-delivers-the-sunshot-catalyst-program.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/07/an-innovation-framework-that-delivers-the-sunshot-catalyst-program/"
    },{
        "title" :"An Overview of Digital Communities","summary" : "Digital communities of practice come in many stripes. DigitalGov communities span eight (and counting) focus areas and have thousands of members, but strong collaborations exist in all corners of government. In honor of this month’s communities theme, we are offering a list of communities that foster connections and strengthen the digital capabilities of federal agencies.","date" : "2015-07-31T11:10:49-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "application-programming-interface" : "Application programming interface",
              "content-strategy" : "Content strategy",
              "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science",
              "mobile" : "Mobile",
              "open-data" : "Open data",
              "plain-language" : "Plain language",
              "professional-development" : "Professional development"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-07-31-an-overview-of-digital-communities.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/31/an-overview-of-digital-communities/"
    },{
        "title" :"Picking Up the “Slack” for Team Communication","summary" : " You have a question about a project. You ping a coworker, who texts another colleague, who emails a listserv and receives 3 responses. And the problem is: where will your supervisor find the answer next month, when someone else asks the same question? Corralling","date" : "2015-07-30T01:01:50-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "social-media" : "Social media",
              "terms-of-service" : "Terms of service"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-07-30-picking-up-the-slack-for-team-communication.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/30/picking-up-the-slack-for-team-communication/"
    },{
        "title" :"DigitalGov Summit Recap: How \u0026#8220;We, the Techies\u0026#8221; Can Effect Change","summary" : "Who do you need to bring to the table to make a better world? In May, Megan Smith, Chief Technology Officer of the United States, delivered the keynote address at the 2015 DigitalGov Citizen Services Summit. She encouraged attendees to find ways of unlocking potential through collaborations from both within and outside of government. “We","date" : "2015-07-22T11:00:27-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "product-and-project-management" : "Product and project management"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-07-22-digitalgov-summit-recap-how-we-the-techies-can-effect-change.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/22/digitalgov-summit-recap-how-we-the-techies-can-effect-change/"
    },{
        "title" :"DigitalGov Podcast: Leaders Come and Go, But Your Customers Will Remain","summary" : "To provide great customer service, bring your agency’s customers to the table. This is one of many insights recently offered by Stephanie Thum, Vice President of Customer Experience at the Export-Import Bank of the United States.","date" : "2015-07-17T13:00:20-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "customer-experience" : "Customer experience",
              "customer-experience" : "Customer experience",
              "customer-experience" : "Customer experience",
              "podcast" : "Podcast",
              "product-and-project-management" : "Product and project management"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-07-17-digitalgov-podcast-leaders-come-and-go-but-your-customers-will-remain.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/17/digitalgov-podcast-leaders-come-and-go-but-your-customers-will-remain/"
    },{
        "title" :"Won\u0026#8217;t You Help Your Neighbor? Communities Theme Month on DigitalGov","summary" : "It’s a beautiful day in the DigitalGov neighborhood, and we want you to be our neighbor: no red sweater required. The strength of digital government depends on robust collaboration across agencies, offices, and disciplines. The virtual federal neighborhood collaborates through numerous communities of practice, each of which promotes the open exchange of ideas and resources.","date" : "2015-07-07T13:30:06-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "customer-experience" : "Customer experience",
              "mobile" : "Mobile",
              "social-media" : "Social media"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-07-07-wont-you-help-your-neighbor-communities-theme-month-on-digitalgov.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/07/wont-you-help-your-neighbor-communities-theme-month-on-digitalgov/"
    },{
        "title" :"Celebrating American History with Federal Apps","summary" : "Summer is here, which means it is time for the biggest holiday of the summer—Fourth of July! Independence Day is a happy time of year: BBQs, picnics, pools, sunshine and fireworks. Of course, the foundation of our celebration is American history, and there are plenty of excellent federal apps focused on this area. The American","date" : "2015-07-02T13:00:51-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"kdaniel" : "Kendrick Daniel","awichman" : "Ashley Wichman"},"topics" : {
          
              "mobile" : "Mobile"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-07-02-celebrating-american-history-with-federal-apps.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/02/celebrating-american-history-with-federal-apps/"
    },{
        "title" :"Celebrating Parks, Creating Connections: NPS Prepares for 2016 Centennial","summary" : " Planning your next national park adventure (from the comfort of your couch) is easier than ever with a new website, Find Your Park.com. Launched on April 2nd, the mobile-friendly FindYourPark.com was designed and launched by the National Park Foundation (NPF), the","date" : "2015-06-30T02:06:40-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "social-media" : "Social media"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-06-30-celebrating-parks-creating-connections-nps-prepares-for-2016-centennial.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/06/30/celebrating-parks-creating-connections-nps-prepares-for-2016-centennial/"
    },{
        "title" :"DigitalGov Podcast: DAP Delivers Data for 4,000 Websites","summary" : "You cannot improve your digital outreach without data. Since 2012, the Digital Analytics Program (DAP) has provided agencies the critical information and metrics that they need to make their public-facing websites better.","date" : "2015-06-29T11:10:56-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "analytics" : "Analytics",
              "podcast" : "Podcast"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-06-29-digitalgov-podcast-dap-delivers-data-for-4000-websites.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/06/29/digitalgov-podcast-dap-delivers-data-for-4000-websites/"
    },{
        "title" :"Using Apps for Mental Healthcare","summary" : "Technology has opened new pathways for delivering health care, including mental health services. The National Center for Telehealth and Technology (T2), part of the Department of Defense, offers multiple apps that address health care for service members in a variety of ways. At a talk with","date" : "2015-06-25T13:00:22-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "mobile" : "Mobile"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-06-25-using-apps-for-mental-healthcare.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/06/25/using-apps-for-mental-healthcare/"
    },{
        "title" :"Trends on Tuesday: Native App Lessons from the CrowdSource Mobile Testing Program","summary" : "The more you test, the more you know. We recently highlighted lessons learned from the CrowdSource Mobile Testing Program, discussed the mobile emulator dilemma that many agencies face, and today we’re back with a few insights on native app testing. The Federal CrowdSource Mobile Testing Program yields a rich set of participant feedback that helps individual app","date" : "2015-06-16T10:00:55-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman","david-fern" : "David Fern"},"topics" : {
          
              "emerging-tech" : "Emerging tech",
              "mobile" : "Mobile"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-06-16-trends-on-tuesday-native-app-lessons-from-the-crowdsource-mobile-testing-program.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/06/16/trends-on-tuesday-native-app-lessons-from-the-crowdsource-mobile-testing-program/"
    },{
        "title" :"The Emulator Dilemma: Can Mobile Device Testing Be Completed Without Mobile Devices?","summary" : "Government agencies have created a variety of apps to meet the needs of the public. As you join in on the mobile-first trend and begin developing your shiny new mobile application, you will need to test it.","date" : "2015-06-09T11:10:14-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"david-fern" : "David Fern","awichman" : "Ashley Wichman"},"topics" : {
          
              "mobile" : "Mobile",
              "research" : "Research",
              "user-experience" : "User experience"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-06-09-the-emulator-dilemma-can-mobile-device-testing-be-completed-without-mobile-devices.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/06/09/the-emulator-dilemma-can-mobile-device-testing-be-completed-without-mobile-devices/"
    },{
        "title" :"Monthly Theme: Building, Evaluating, and Improving Government Services Through Social Media","summary" : "While examples of government social media content may initially seem like mere fun, the potential of applied social data to build, evaluate and improve diverse citizen services is only increasing.","date" : "2015-06-05T14:56:52-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman","jherman" : "Justin Herman"},"topics" : {
          
              "accessibility" : "Accessibility",
              "search" : "Search",
              "social-media" : "Social media"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-06-05-monthly-theme-building-evaluating-and-improving-government-services-through-social-media.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/06/05/monthly-theme-building-evaluating-and-improving-government-services-through-social-media/"
    },{
        "title" :"DigitalGov Citizen Services Summit 2015: Open Innovation and Collaboration","summary" : "At the 2015 DigitalGov Citizen Services Summit, U.S. Chief Technology Officer Megan Smith challenged all techies in government to help solve problems and be part of decision-making at the highest levels of government in her opening remarks.","date" : "2015-05-21T15:27:26-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman","coqui-aspiazu" : "Coqui Aspiazu"},"topics" : {
          
              "product-and-project-management" : "Product and project management"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-05-21-digitalgov-citizen-services-summit-2015-open-innovation-and-collaboration.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/21/digitalgov-citizen-services-summit-2015-open-innovation-and-collaboration/"
    },{
        "title" :"Monthly Theme: Customer Service in the Federal Digital Space","summary" : "“The customer is king.” “The customer is always right.” Regardless of your feelings on these age-old customer service adages, the fact remains: we’re all serving someone. No matter what corner of the federal digital space you occupy, you are connecting with people, and the outcome of those connections matters. To recognize the importance of these","date" : "2015-05-07T14:42:42-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell","awichman" : "Ashley Wichman"},"topics" : {
          
              "customer-experience" : "Customer experience",
              "customer-experience" : "Customer experience",
              "customer-experience" : "Customer experience",
              "product-and-project-management" : "Product and project management"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-05-07-monthly-theme-customer-service-in-the-federal-digital-space.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/07/monthly-theme-customer-service-in-the-federal-digital-space/"
    },{
        "title" :"Creating a Veterans-Centered Experience Through ExploreVA","summary" : "Good customer service includes user-centered design. For one digital team at the Department of Veterans Affairs, creating a veterans-centered experience started with one word: explore. The ExploreVA website provides a single location for veterans and their families to research the benefits that they may be entitled to receive. Benefits include health care, education, employment, and","date" : "2015-05-01T10:00:29-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "content-strategy" : "Content strategy",
              "human-centered-design" : "Human-centered design",
              "research" : "Research",
              "social-media" : "Social media",
              "user-experience" : "User experience"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-05-01-creating-a-veterans-centered-experience-through-exploreva.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/01/creating-a-veterans-centered-experience-through-exploreva/"
    },{
        "title" :"Trends on Tuesday: Federal App Development Trends","summary" : "Mobile apps meet real world needs. App development is not a homogenous process, however. Apple and Android devices are overwhelmingly dominant in device ownership and app development. So, we examined the Federal Mobile Apps Directory for iOS and Android offerings. We noticed a predominance","date" : "2015-04-28T10:00:27-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "emerging-tech" : "Emerging tech",
              "mobile" : "Mobile"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-04-28-trends-on-tuesday-federal-app-development-trends.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/28/trends-on-tuesday-federal-app-development-trends/"
    },{
        "title" :"Are FAQs Still Relevant?","summary" : "Users have questions. Your content and website navigation can help them find answers, or potentially cause frustration. One tool for answering questions is up for debate: are FAQ sections still relevant in 2015, or are they a relic of bygone days? Nielsen Norman Group recently published two articles arguing for the continued use and usefulness","date" : "2015-04-27T13:10:19-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "contact-centers" : "Contact centers",
              "customer-experience" : "Customer experience",
              "human-centered-design" : "Human-centered design",
              "user-experience" : "User experience"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-04-27-are-faqs-still-relevant.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/27/are-faqs-still-relevant/"
    },{
        "title" :"Meeting Customer Needs Through Social Media","summary" : "Social media tools can amplify your agency’s message, but they are also a meeting space for two-way conversations. They can be a key tool to resolve user issues and deliver excellent customer service. This is true for agencies in every corner of the government space. In honor of our monthly contact center theme, we reached","date" : "2015-04-24T12:03:35-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "analytics" : "Analytics",
              "contact-centers" : "Contact centers",
              "customer-experience" : "Customer experience",
              "social-media" : "Social media"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-04-24-meeting-customer-needs-through-social-media.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/24/meeting-customer-needs-through-social-media/"
    },{
        "title" :"Trends on Tuesday: The Total Market Approach","summary" : "Your audience is not homogenous. No matter the agency, target audiences are not only diverse, they are diverse on a multitude of factors. Recently, evolving trends in multicultural marketing have gained attention as organizations adjust their marketing and outreach strategies to meet 21st century realities.","date" : "2015-04-21T10:00:13-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "multilingual" : "Multilingual",
              "product-and-project-management" : "Product and project management",
              "research" : "Research",
              "usability" : "Usability"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-04-21-trends-on-tuesday-the-total-market-approach.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/21/trends-on-tuesday-the-total-market-approach/"
    },{
        "title" :"Updated: Live Blogging the Analytics Dashboard on #TaxDay","summary" : "2 a.m. EDT, April 16 Looks like the traffic peak for #TaxDay was around 3:00 pm when 194,301 people were on government sites. We’re now less than one-quarter of that traffic, and the more regular patterns of top sites are reasserting themselves. We’re talking about YOU, NASA astronomy picture of the day and that wonderful","date" : "2015-04-14T15:00:08-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "analytics" : "Analytics"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-04-14-live-blogging-the-analytics-dashboard-on-tax-day.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/14/live-blogging-the-analytics-dashboard-on-tax-day/"
    },{
        "title" :"Multiple Languages, Single Platforms: the World Digital Library","summary" : "Multilingual does not always mean multiple accounts or websites. Increasingly, multilingual content is delivered in an integrated way, with two (or more!) languages delivered on the same website, app, or social media platform. The World Digital Library (WDL) is one example of how multiple languages can be incorporated on single platforms. The WDL is a","date" : "2015-04-09T02:29:14-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "analytics" : "Analytics",
              "content-strategy" : "Content strategy",
              "mobile" : "Mobile",
              "multilingual" : "Multilingual",
              "search-engine-optimization" : "Search engine optimization",
              "social-media" : "Social media"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-04-09-multiple-languages-single-platforms-the-world-digital-library.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/09/multiple-languages-single-platforms-the-world-digital-library/"
    },{
        "title" :"Monthly Theme: How Federal Contact Centers Deliver Great Customer Service","summary" : "At the end of last year, DigitalGov posted an article predicting that 2016 would be the year of the customer. Stephanie Thum, Vice President of Customer Experience at Export-Import Bank, looked at the great strides made in federal customer service in 2014 and called it the year of “planting seeds.” She then pointed to 2015","date" : "2015-04-08T09:35:49-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "contact-centers" : "Contact centers",
              "customer-experience" : "Customer experience",
              "product-and-project-management" : "Product and project management"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-04-08-monthly-theme-how-federal-contact-centers-deliver-great-customer-service.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/08/monthly-theme-how-federal-contact-centers-deliver-great-customer-service/"
    },{
        "title" :"Sharing Social Media Strategies: The National Strategy for Trusted Identities in Cyberspace Program Office","summary" : "Creating a tweet, posting a photo, or updating a status may take mere seconds. However, a well-thought-out social media strategy is needed for long-term success. In fact, the recently released U.S. Public Participation Playbook mentions strategy in its very first play: clearly define and communicate your objectives. Knowing what you hope to accomplish and how","date" : "2015-04-03T10:00:10-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "security" : "Security",
              "social-media" : "Social media"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-04-03-sharing-social-media-strategies-the-national-strategy-for-trusted-identities-in-cyberspace-program-office.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/03/sharing-social-media-strategies-the-national-strategy-for-trusted-identities-in-cyberspace-program-office/"
    },{
        "title" :"Empowerment, Innovation, and Improved Health Outcomes: the Blue Button Initiative","summary" : "Finding and getting access to our own health information can be a complex process. And most of us don’t really think about having our health information readily accessible until we really need it – like in the event of an emergency, or when switching doctors or traveling. Combing through stacks of paperwork and contacting providers","date" : "2015-03-27T10:00:40-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "application-programming-interface" : "Application programming interface",
              "emerging-tech" : "Emerging tech",
              "open-data" : "Open data",
              "open-government" : "Open government",
              "software-engineering" : "Software engineering"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-03-27-empowerment-innovation-and-improved-health-outcomes-the-blue-button-initiative.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/27/empowerment-innovation-and-improved-health-outcomes-the-blue-button-initiative/"
    },{
        "title" :"DigitalGov Monthly Theme: How Data and Code Improve Government Services","summary" : "Data and code are the foundation, building blocks, and cornerstone of government digital services. They are the keys that open the door to a better digital government future and are fundamental in making government more open.","date" : "2015-03-10T11:43:05-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman","jparcell" : "Jacob Parcell"},"topics" : {
          
              "application-programming-interface" : "Application programming interface",
              "open-data" : "Open data",
              "search-engine-optimization" : "Search engine optimization",
              "security" : "Security"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-03-10-digitalgov-monthly-theme-how-data-and-code-improve-government-services.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/10/digitalgov-monthly-theme-how-data-and-code-improve-government-services/"
    },{
        "title" :"Busting Myths and Building Partnerships: National Drug Facts Week","summary" : " Myth-busting isn’t just for television. And through a multi-faceted, tech-savvy campaign based on strategic partnerships, one federal office has found a winning strategy for combating misinformation. National Drug Facts Week (NDFW) is a health awareness week for teenagers, with the goal of debunking","date" : "2015-03-10T11:10:21-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "content-strategy" : "Content strategy",
              "multilingual" : "Multilingual",
              "social-media" : "Social media"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-03-10-busting-myths-and-building-partnerships-national-drug-facts-week.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/10/busting-myths-and-building-partnerships-national-drug-facts-week/"
    },{
        "title" :"Plain Language Web Writing Tips","summary" : "Help your readers complete their tasks with these Plain Language writing tips.","date" : "2015-03-06T02:58:29-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"rflagg" : "Rachel Flagg","awichman" : "Ashley Wichman"},"topics" : {
          
              "communication" : "Communication",
              "plain-language" : "Plain language"
              },"branch" : "bc-archive-content-3",
        "filename" :"plain-language-web-writing-tips.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/plain-language-web-writing-tips/"
    },{
        "title" :"Persona Development Case Study: NCI and Spanish Language Outreach","summary" : " Government websites need to address the needs of diverse audiences. Although translations are a first step towards engaging non-English speaking audiences, the intended audience may be alienated if information is not presented in a culturally relevant way. The","date" : "2015-03-02T10:00:16-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "multilingual" : "Multilingual",
              "research" : "Research",
              "user-experience" : "User experience"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-03-02-persona-development-case-study-nci-and-spanish-language-outreach.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/03/02/persona-development-case-study-nci-and-spanish-language-outreach/"
    },{
        "title" :"Avoid Weak ‘Links’ in Your Digital Chain","summary" : "Users don’t like surprises. Unexpected or unwanted content undermines the credibility of your agency and frustrates users who come to your website looking for specific information. Using links appropriately in your website content is one way to build trust with users, according to an article by Kara Pernice of the Nielsen Norman Group. Here’s a","date" : "2015-02-25T11:10:25-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "analytics" : "Analytics",
              "content-strategy" : "Content strategy",
              "plain-language" : "Plain language",
              "search" : "Search",
              "search-engine-optimization" : "Search engine optimization",
              "trust" : "Trust",
              "usability" : "Usability",
              "user-experience" : "User experience",
              "user-experience" : "User experience"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-02-25-avoid-weak-links-in-your-digital-chain.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/25/avoid-weak-links-in-your-digital-chain/"
    },{
        "title" :"Hear My Tweet: National Museum of American History’s #HearHistory Tweetup","summary" : " DC was the Silicon Valley of the 1880’s. And Alexander Graham Bell? He was more than just a telephone man. His Volta Laboratory was the premier 19th century innovation center. The work of Bell and his contemporaries is the","date" : "2015-02-23T10:00:52-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "social-media" : "Social media"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-02-23-hear-my-tweet-national-museum-of-american-historys-hearhistory-tweetup.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/23/hear-my-tweet-national-museum-of-american-historys-hearhistory-tweetup/"
    },{
        "title" :"8 New Federal-Friendly Apps and Services","summary" : "Tackling technology tasks just got easier. Recently, federal agencies negotiated eight new Terms of Service (TOS) Agreements for free apps and services. DigitalGov has an extensive list of federal-friendly TOS agreements for free products, and the list is updated as new TOS agreements are created. Cyfe Cyfe, a business dashboard app, helps users monitor diverse data","date" : "2015-02-18T01:10:43-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman","dan-kenny" : "Dan Kenny"},"topics" : {
          
              "open-data" : "Open data",
              "social-media" : "Social media",
              "terms-of-service" : "Terms of service",
              "user-experience" : "User experience"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-02-18-8-new-federal-friendly-apps-and-services.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/18/8-new-federal-friendly-apps-and-services/"
    },{
        "title" :"Building Brick by Brick: Ed.gov’s Website Redesign and Mobile Implementation","summary" : "Rome wasn’t built in a day. Neither are website redesigns. In line with the piecemeal responsive Web design implementation trend we recently highlighted, the new Ed.gov website redesign happened in three phases. In this case, budget limitations and existing content management systems (CMSs) influenced the decision-making","date" : "2015-02-12T10:00:39-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "content-strategy" : "Content strategy",
              "mobile" : "Mobile"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-02-12-building-brick-by-brick-ed-govs-website-redesign-and-mobile-implementation.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/12/building-brick-by-brick-ed-govs-website-redesign-and-mobile-implementation/"
    },{
        "title" :"Saving Energy, One Green Button at a Time","summary" : "Conserving energy is not a shot in the dark. Millions of people can now shine a light on their electricity usage as a result of a dynamic public-private partnership based on open data. The goal of the Green Button Initiative is to provide electricity customers with access to their energy usage data in an easy-to-understand","date" : "2015-02-04T10:00:18-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "challenges-and-prize-competitions" : "Challenges and prize competitions",
              "open-data" : "Open data",
              "open-source" : "Open source"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-02-04-saving-energy-one-green-button-at-a-time.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/04/saving-energy-one-green-button-at-a-time/"
    },{
        "title" :"NASA Reaches New Frontiers in 3D Printing","summary" : "3D printing has gone out of this world. Earlier this month, DigitalGov covered the NIH 3D Print Exchange, where 3D printing is supporting scientific learning and research. Today, we’re highlighting a project that is reaching brand new heights: NASA’s In-space Manufacturing Initiative. Self-Sufficiency in Space NASA is currently conducting 3D printing experiments aboard the International","date" : "2015-01-29T11:10:55-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "challenges-and-prize-competitions" : "Challenges and prize competitions",
              "emerging-tech" : "Emerging tech",
              "software-engineering" : "Software engineering"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-01-29-nasa-reaches-new-frontiers-in-3d-printing.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/29/nasa-reaches-new-frontiers-in-3d-printing/"
    },{
        "title" :"Trends on Tuesday: Mobile Marketing on the Rise","summary" : "Marketers are increasingly using SMS, push notifications, mobile apps, location-based functionality and other mobile-first techniques to reach constituents. That’s according to a recent article from Marketingland.com, which provided an overview of the mobile trends presented in Salesforce’s 2015 State of Marketing Report. The report was based on a survey of 5,000 marketers in 10 countries. Some","date" : "2015-01-27T11:10:43-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "customer-experience" : "Customer experience",
              "emerging-tech" : "Emerging tech",
              "mobile" : "Mobile"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-01-27-trends-on-tuesday-mobile-marketing-on-the-rise.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/27/trends-on-tuesday-mobile-marketing-on-the-rise/"
    },{
        "title" :"Spanish Language Mobile Apps from Gobierno.USA.gov","summary" : "In mobile app development, if you aren't making it multilingual, you miss providing anytime, anywhere information and services to important mobile-only audiences. Today, we’re highlighting five Spanish language apps from the Spanish Version of the USA.gov Federal Mobile Apps Directory.","date" : "2015-01-15T11:10:45-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "mobile" : "Mobile",
              "multilingual" : "Multilingual"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-01-15-spanish-language-mobile-apps-from-gobierno-usa-gov.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/15/spanish-language-mobile-apps-from-gobierno-usa-gov/"
    },{
        "title" :"The Future Will Be Printed – in 3D","summary" : " The use of 3D printing is growing. From kayaks to pancakes to human and canine prosthetics, a diverse array of 3D printed products have been delivered. 3D printing has also been named one of the top technology","date" : "2015-01-15T10:00:42-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "application-programming-interface" : "Application programming interface",
              "software-engineering" : "Software engineering"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-01-15-the-future-will-be-printed-in-3d.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/15/the-future-will-be-printed-in-3d/"
    },{
        "title" :"Great Customer Service in 140 Characters: #AskFAFSA Twitter Chats","summary" : " As agencies strive for success in digital government, they often need to open their virtual doors and meet the public in new and evolving spaces. Federal Student Aid meets its audience in the 21st century public square at monthly #AskFAFSA sessions. During the live","date" : "2015-01-05T10:00:25-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "social-media" : "Social media"
              },"branch" : "bc-archive-content-3",
        "filename" :"2015-01-05-great-customer-service-in-140-characters-askfafsa-twitter-chats.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/05/great-customer-service-in-140-characters-askfafsa-twitter-chats/"
    },{
        "title" :"Opening Government Through Federal Crowdsourcing","summary" : "Crowdsourcing is a critical corner of the digital government landscape, and our December theme articles have covered the topic from a variety of angles. Before we head into January, where we will discuss upcoming trends on the digital horizon, we sat down to learn more about the evolution and future direction of federal crowdsourcing initiatives","date" : "2014-12-30T10:00:45-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "challenges-and-prize-competitions" : "Challenges and prize competitions",
              "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science",
              "user-experience" : "User experience"
              },"branch" : "bc-archive-content-3",
        "filename" :"2014-12-30-opening-government-through-federal-crowdsourcing.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/30/opening-government-through-federal-crowdsourcing/"
    },{
        "title" :"Reaching Out To Deliver Within: Crowdsourcing Internal Agency Projects","summary" : "Crowdsourcing has created new paths for public interaction with the government, as we’ve been highlighting on DigitalGov with this month’s theme. However, crowdsourcing can also be used to harness support for internal agency projects. The Department of State is using crowdsourcing to find talent within and outside of government to support agency activities. Through the","date" : "2014-12-19T01:53:33-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science",
              "professional-development" : "Professional development"
              },"branch" : "bc-archive-content-3",
        "filename" :"2014-12-19-reaching-out-to-deliver-within-crowdsourcing-internal-agency-projects.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/19/reaching-out-to-deliver-within-crowdsourcing-internal-agency-projects/"
    },{
        "title" :"With Every Tool Possible: Supporting Humanitarian Aid Efforts Through Crowdsourced Mapping","summary" : " Fighting malaria in Botswana with a group of high school students in D.C. Contributing to the Ebola response from the West Bank. These scenarios may not fit the typical image of humanitarian aid efforts, but technology has transformed the possibilities for public participation in international development. Crowdsourced mapping projects have","date" : "2014-12-17T12:00:15-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "crowdsourcing-and-citizen-science" : "Crowdsourcing and citizen science",
              "open-data" : "Open data"
              },"branch" : "bc-archive-content-3",
        "filename" :"2014-12-17-with-every-tool-possible-supporting-humanitarian-aid-efforts-through-crowdsourced-mapping.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/17/with-every-tool-possible-supporting-humanitarian-aid-efforts-through-crowdsourced-mapping/"
    },{
        "title" :"Going \u0026#8220;Behind the Blog\u0026#8221; with the Law Library of Congress","summary" : "Creative content can be found in all corners of the federal space. Recently, the Law Library of Congress blog, In Custodia Legis, and the United States Courts blog, The Third Branch News, were named to the ABA Journal “Blawg 100” out of 4,000 legal blogs eligible for selection. We wanted insight on their blogging success, so we spoke","date" : "2014-12-12T11:35:14-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "content-strategy" : "Content strategy",
              "social-media" : "Social media"
              },"branch" : "bc-archive-content-3",
        "filename" :"2014-12-12-going-behind-the-blog-with-the-law-library-of-congress.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/12/going-behind-the-blog-with-the-law-library-of-congress/"
    },{
        "title" :"From Taste-Testers to Explorers: Developing Personas for Open Opportunities","deck" : "","summary" : "Being customer-focused means doing the gumshoe work of research and rounds of analysis to find gold by understanding user goals. For the task-based innovation network, Open Opportunities for DigitalGov, that meant developing personas in order to overcome our own biases and learn about the different motivations of our participants. In this article, we’ll talk about","date" : "2014-12-08T09:00:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman","lnelson" : "Lisa Nelson"},"topics" : {
          
              "content-strategy" : "Content strategy",
              "professional-development" : "Professional development",
              "research" : "Research"
              },"branch" : "bc-archive-content-3",
        "filename" :"2014-12-08-from-taste-testers-to-explorers-developing-personas-for-open-opportunities.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/08/from-taste-testers-to-explorers-developing-personas-for-open-opportunities/"
    },{
        "title" :"Promoting Women’s Health Through Dynamic Multilingual Content","summary" : "Sonia stands at the pharmacy counter, flashing her most brilliant smile. Jorge, the handsome neighborhood pharmacist, dispenses his own easy smile as they chat. Sound like an ordinary soap opera? This telenovela is actually a tool to help Spanish-speaking women make smart medication decisions. The four","date" : "2014-12-05T10:00:45-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
          
              "content-strategy" : "Content strategy",
              "multimedia" : "Multimedia",
              "social-media" : "Social media"
              },"branch" : "bc-archive-content-3",
        "filename" :"2014-12-05-promoting-womens-health-through-dynamic-multilingual-content.md",
        "filepath" :"authors/awichman/_index.md",
        "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/authors/awichman/_index.md",
        "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/authors/awichman/_index.md",
        "url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/05/promoting-womens-health-through-dynamic-multilingual-content/"
    }]
}