/preview/gsa/digitalgov.gov/bc-archive-content-3/authors/ana-monroe/ Recent content on Digital.gov Hugo en-us /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/16/determining-the-true-value-of-a-website-a-gsa-case-study/ Tue, 16 Apr 2024 00:00:00 +0000 /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/04/16/determining-the-true-value-of-a-website-a-gsa-case-study/ GSA has developed a composite indicator to visualize six key components of website success. /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/01/18/customer-experience-and-human-centered-design/ Thu, 18 Jan 2024 14:46:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2024/01/18/customer-experience-and-human-centered-design/ Customer experience is the application of design within a business context to craft the human experience. /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/03/understanding-design-in-10-questions/ Fri, 03 Mar 2023 10:08:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/03/03/understanding-design-in-10-questions/ How the discipline of design can help your agency improve customer experience. /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/01/27/bringing-design-in-house/ Fri, 27 Jan 2023 10:11:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2023/01/27/bringing-design-in-house/ What is design, who are designers, and how can they help your agency? Learn how to build a design team that can help your agency solve “wicked problems” and be more innovative. /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/10/14/sunrise-to-sunset-building-a-customer-centric-digital-ecosystem/ Fri, 14 Oct 2022 08:30:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/10/14/sunrise-to-sunset-building-a-customer-centric-digital-ecosystem/ GSA has developed the Digital Lifecycle Program, with tools and guidance to help teams manage a compliant, customer-centric digital property from ideation through sunsetting. /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/10/07/taking-a-design-led-approach-to-digital-modernization/ Fri, 07 Oct 2022 09:06:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/10/07/taking-a-design-led-approach-to-digital-modernization/ Learn how GSA uses collaboration, empathy, and existing expertise to modernize their digital portfolio and improve customer experience. /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/01/21/the-customer-experience-symposium-series-a-thought-incubator-for-federal-cx-practitioners/ Fri, 21 Jan 2022 11:21:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/01/21/the-customer-experience-symposium-series-a-thought-incubator-for-federal-cx-practitioners/ What is the past, present, and future of public sector customer experience practice? The CX Symposium series gathers practitioners to map our way.