Digital.gov /preview/gsa/digitalgov.gov/bc-archive-content-3/authors/amanda-dean/ Recent content on Digital.gov Hugo en-us To Build Trust, Aim for Easy /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/12/13/to-build-trust-aim-for-easy/ Tue, 13 Dec 2022 10:12:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2022/12/13/to-build-trust-aim-for-easy/ Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls. A Look at the New GSA.gov /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/01/08/a-look-at-new-gsagov/ Wed, 08 Jan 2020 18:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/01/08/a-look-at-new-gsagov/ How the GSA incorporated the U.S. Web Design System into their flagship site. UX Documentation: Convince Them the Problem Is Real /preview/gsa/digitalgov.gov/bc-archive-content-3/2019/12/17/ux-documentation-convince-them-problem-real/ Tue, 17 Dec 2019 15:00:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2019/12/17/ux-documentation-convince-them-problem-real/ If you want to make worthwhile investments in the way you interact with customers, think UX. Here are some ways to communicate user experience to key stakeholders and gain support for UX improvement projects.