Digital.gov /preview/gsa/digitalgov.gov/bc-archive-content-3/authors/abraham-marinez/ Recent content on Digital.gov Hugo en-us Federal Student Aid’s New Virtual Assistant Offers Model for Improved Customer Service in Government /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/12/07/federal-student-aids-new-virtual-assistant-offers-model-for-improved-customer-service-in-government/ Mon, 07 Dec 2020 10:43:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/2020/12/07/federal-student-aids-new-virtual-assistant-offers-model-for-improved-customer-service-in-government/ Aidan, Federal Student Aid’s new virtual assistant, gives customers instant responses to questions about financial aid, loan balances, repayment plans, where to find pages on StudentAid.gov, how to identify their loan servicers, and more, without having to contact a call center. How Chatbots Can Improve Customer Experience /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/02/23/how-can-chatbots-improve-customer-experience/ Tue, 23 Feb 2021 14:30:00 -0500 /preview/gsa/digitalgov.gov/bc-archive-content-3/event/2021/02/23/how-can-chatbots-improve-customer-experience/ Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!