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        "title" :"Federal Student Aid’s New Virtual Assistant Offers Model for Improved Customer Service in Government","deck" : "Aidan, Federal Student Aid’s new virtual assistant, gives customers instant responses to questions about financial aid, loan balances, repayment plans, where to find pages on StudentAid.gov, how to identify their loan servicers, and more, without having to contact a call center.","summary" : "Aidan, Federal Student Aid’s new virtual assistant, gives customers instant responses to questions about financial aid, loan balances, repayment plans, where to find pages on StudentAid.gov, how to identify their loan servicers, and more, without having to contact a call center.","date" : "2020-12-07T10:43:00-05:00","date_modified" : "2020-12-07T10:43:00-05:00","authors" : {"abraham-marinez" : "Abraham Marinez"},"topics" : {
          
              "artificial-intelligence" : "Artificial intelligence",
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        "title" :"How Chatbots Can Improve Customer Experience","deck" : "Chatbots are a must-have in our customer experience strategy.","summary" : "Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!","date" : "2021-02-23T14:30:00-05:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"ammie-farraj-feijoo" : "Ammie Farraj Feijoo","janis-e-burl" : "Janis E. Burl","abraham-marinez" : "Abraham Marinez","marietta-jelks" : "Marietta Jelks","" : ""},"topics" : {
          
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